Great and honest business owners. You dont normally expect good reviews under impound lots such as this since most people meet these businesses through misfortune etc. They took care of my unfortunate situation with honesty and made a permanent customer out of me. I will use them again if I have the need.

These people are nothing but legal thieves. Was visiting a friend during the day & the apt office was not open to get any visitors permit & they towed my vehicle at 1:00 pm. I would give negative stars since the didnt care & hung up on me twice when I called them.

They were great on time friendly n took great care of my needs. Price was very reasonable. Driver was very professional!!

Yard is smart but good dispatch

BIG shout out to Richard for helping out one of our plumbers. He locked his keys in the truck and Richard was on site in minutes. Had the truck unlocked and the technician back on the road in no time. Great job Richard! Highly recommend G&G Impounding.

LOVE this towing company. I work at an apartment complex and we use this company for our towing. They make it very easy and cater to our needs. I would recommend 100% reccomend this company, especially for multi family properties. They’ve made our life at work so much easier and give us access to a program that allows us to stay up to date on who’s been towed and when. It also allows us to make our own visitor passes. They’re awesome!

They are thieves and love to ruin days. They tow from places with no designated visitor spots. Also I think they maybe on that Texas chainsaw massacre stuff and not the scary stuff the weird family stuff

Typical towing company scumbags. Waited around and towed cars during a hailstorm from my apartment complex when people were trying their best to get to safety.

These thieves stole a legitimately parked car from in front of my apartment. I have a parking sticker in the rear window and they towed it anyway. THIEVES!

These people are a bunch of theives.they are relentless.

Very fast service! Had no trouble finding where my truck was and they helped me get into my vehicle without damaging ANYTHING! For the cost, DEFINITELY worth it! I will never call any locksmiths or pop a lock folks if Im locked out of my car again...

These guys are very quick to respond and extremely friendly. Having to call a tow truck sucks, but these guys made it a great experience. I would recommend G & G to anyone!

G&G Impounding is without a doubt the most fair and honest towing operation that we have dealt with. They help us to assure adequate parking for our residents and are willing to work with us in the event of an accidental tow situation. Ricardo is a class act and such business ethics are hard to come across in this field, kudos!

Ive been extremely happy with G&G! Ive used their services several times, I buy/sell cars and theyve moved some for me that didnt run. Great prices and quick service, Richard will always be the one I call when I need a tow. Thumps up!

I would definitely use their towing services again! They were punctual and affordable! I felt like they were honest and very professional! I will be recommending them to my friends and family, and will use them again in the future!!!!

Nice people they will work with u to ur things if u cant get ur vehicle out.

Need a tow to get my car into apartment lot. Came out exactly when they said they’d be there. Great service

My brother-in-law had to have his truck towed to my house in preparation of selling it. Richard did the tow and was very polite and helpful. He made a point of introducing himself to me as well. I would highly recommend G & G Impounding!

I own and manage a 70 unit apartment complex, Oakview Terrace I & II, and G&G has been our towing contractor for over a year now and their service has been impeccable. Their website and app integration make it easy to keep track of whos being towed and the pictures they email every morning make it easy to explain to the tenant why they were towed. Our last tow contractor rarely came around making it difficult to enforce parking rules. G&G come frequently which has resulted in better adherence to parking rules by tenants and guests. Just as important, they are honest. If a car is improperly towed, they admit the mistake and make it right. I can wholeheartedly recommend them.

Horrible corrupt company!! They came the my trailer complex without a contract/agreement between them and the complex, yet still towed my vehicle with a parking permit placed in the windshield. Even worse, they damaged it! No wonder they got rightfully sued for spotting and damaging! Theyre a money hungry company that would make up any excuse to tow your vehicle. I called them to let them know that they had screwed my front tires, and they said there not responsible for what happens to the vehicle!!

Richard is a cool guy i told him i was park for a spilt second and i have my kids and i had no way to pay him and he drop my car hes a great guy god bless him...Aug 31 2017My sons car was towed from the apartments I stay in.. we call the place to see what we need to get the car back.. when we get up to the place we were met by a rude ass guy that changed everything and acted like he did not want to give the SUV back... he made up everything under the sun not to release the car.. I had to call a 24 he notary and pay extra just to get the Car back.. this is a horrible place.. Richard the driver was never rude to us it was the other guy playing receptionist.. he gave us the hardest time for no reason... they need to be closed down.. it should not be this hard are stressful to get your car back that belong to you before they snatched it!!!!!!!!!Its crazy what people have to go through.. its sad....

If I could give them zero stars, I would! I completely understand running a business and having to make a profit but to not have an ounce of compassion and be purposely deceitful is another level. I deliver for a company in ATX and a customer who lives at an apartment complex that they tow from ordered something. I get there, no parking. So I park where there is no signs, no fire zones and where I’m not obstructing any people or other vehicles. I run in and took maybe 5 minutes to find their apt and give them their purchase. I come back and my car is completely gone. At first I figured someone stole it, even though it was locked and off. I call the towing number and of course they have it. I explain to the guy that I was delivering food to a customer that lived there and he did not care. Now this is part that really messes with me. I’m a female, I’m from San Antonio. I am planning to move to ATX but wanted to learn the ropes first so I drive back and forth from SA to ATX. I tell him I have no idea where I am, I don’t know ANYONE in ATX, I have no ride, everything is in the car and asked if he could please bring it back. At this point I’m crying because I’m literally on the street scared for my life with no idea where I am or what could happen to me. It was 2 a.m in the morning and I was only doing my job. I offered to pay for them to bring it back and he refused. I had to wake up my bf who had to be at work at 4 a.m. for him to drive all the way to Austin from San Antonio (and they were rude to him on the phone) to come get the car. This experience definitely put a damper on my ATX experience. I was so excited to move here and they ruined it. Horrible corrupt company and I will not stop until they lose every contract they have!

Richard was extremely friendly and professional. I was stranded at a gas station and I was very impressed with how quickly he was able to get to me. Excellent customer service and highly recomended for anybody needing a tow.

Despite being more than a little miffed about having my car towed, Richard was extremely polite and helpful. After finding out my car was towed from my place of residence he gave me a considerable discount. He went above and beyond to work with my embarrassing financial situation. As much as this sucked, he made me feel exactly like I was absolutely not a loser. G & G Towing, you rocked my world with your understanding and fabulous human decency. Which, until today, I thought was no longer in existence.Thanks for being a light in the very dark tunnel that is Monday!

Had a large reception held at the food truck court (for an authentic Austin experience for those of us from out of town) and we had a number of folks who had to find parking near them. Driver for G&G watched members of the wedding party get out of their SUV (still wearing their suits from the wedding) and saw them walk across the street and promptly towed their car. My son had seen signage on other lots concerning towing, didnt park in them, but didnt see the signage in the lot where the towing occurred. Upon leaving the reception, spoke to the tow truck driver, who gave us the address. We drove over there to retrieve to SUV, only to wait while the same guy drive from the food truck court after we called him on a separate number!!!! I realize these folks have a job to do, but this isnt the way to operate a business.... Better signage, a little common sense, and less of a mercenary approach on this would go a long way.

Because I had to come off 625 bucks just to get my vehicle back and I was not notified about having the registry and insurance to show to receive a parking sticker. These people were not trying to help me at all. They said that the property management should have stated that upon moving in. Or at least give a heads up if you you havent issued any to the least holder. Nothing said until I went in the front office to ask who took my truck and where is the contact information was so that I can explain the situation and they dont bugg. For nothing and nobody Period

Driver was prompt and quick. Was very helpful and knew what he was doing. Dont waste time with other towers this guy is the best

Horrible corrupt company! They came to my apartment complex without a contract/agreement between them and the complex, yet still towed my friends car. Even worse, they damaged it! No wonder they got rightfully sued in Maryland for spotting and damaging! Theyre a money hungry company that would up make any excuse to tow your vehicle. Its so funny how they need these fake good reviews in order to look even just acceptable.

No one at location, better call to get your vehicle. As with all rows, money hungry company.

Ive had to get my car twice and both times they were cool and understanding

I called and spoke to Richard. He was super helpful & professional. I’d most def recommend using this company!

I just moved into an apartment complex and they took my only means of transportation when I got done putting in my stuff in the 3rd floor and they tell me I have to go 10 miles to manchaca in the middle of the night to pick it up plus have to pay $240

I know most people dont encounter towing companies by choice BUT if you have the option you should choose G&G Impounding. I was on my way to work when I became stuck in the mud while making a turn around. I was stuck for about 1 hour trying to maneuver my car out of the mud. After an officer arrived I knew I had to call someone to get my car out before he called (they are usually much more expensive). I called G&G and within 4 minutes (LITERALLY, FOUR MINUTES LATER) the driver arrived and within two minutes I was pulled out! Had I just called G&G immediately when I got stuck I wouldve been out of there in minutes and on my way to work! Thanks again G&G!

Very friendly and prompt. My daughter had car problems on an old car she only had for a month. (Her first car) She called me in tears my car broke I called for a tow and before they arrived she figured it out. A BLOWN OUTTIRE.. I called to cancel and pay even though she fixed it and drove off. He said no problem just give me a review. What great service since he was almost there. Thanks a lot

They towed my car by accident and brought it back in one piece..grateful

Rude and incompetent personnel. They damaged my vehicle. Better off dragging your stuff with no wheels behind a truck.

Absolutely insanse how money hungry they are. My girlfriend and I parked at the Bouldin Creek Food Court where we eat about once a week. We decided that I was going to head next door to South 1st Food Court (less than 30 feet away) to pick up food then on our way back grab food from the truck where our car was. After 10 minutes of being gone, my car was towed. I came to find out that the owner of the food truck that we eat at very regularly saying that they watched us leave and towed the car within 5 minutes-as they simply sit on the other side of the street waiting to tow. We will never return to either food court in the future. Towing should be for cases in which the car is abusing space- and that is it. Now we have an insane amount of fees and are working with an extremely rude staff. Absolutely horrible company!!! The business they are protecting even mentioned that they want them gone and are only bound by a contract.

This place is just desperate for money I came to get my car out of the tow 5 mins after it got towed and they came up with all types of excuses for me not to get my car...I eventually had to pay extra money to get a notary to get my car out. THEY ARE TRASH and need more social skills

My truck needed a tow to the mechanic and these guys showed up very timely and quick, I appreciate the professionalism they represent and their rates are below comparable..They will certainly be my tow company when I need one!

After being stuck in the mud with the heavy rain, G & G was there within minutes and was able to pull me right out. Very highly recommended.

Amazing costumer service, the people were incredible and understable, very communicative and very grateful to have had the experience with them

The guy was really cool and helped me out with my bemer if I need any towing service I know who im calling!!

Great service and customer service friendly and reliable thanks guys

Beware! They will illegally tow your car, damage it and laugh at you. Richard the owner is extremely rude on the phone and threatening. File complaints and dont let them get away with it.

Terrible service. Whoever runs this place literally cannot afford to have an employee work the reception area. Which means that if your car is taken here you can expect to wait at least 45 minutes to get your own car. I guess thats what is to be expected from such a terrible contractor.

Very nice and helpful young men. Even in a situation like this!!

I have to wait more than 30 minutes, someone told me the cashier is at lunch at 3:58 now is 4:36.

My fiance was the victim of a traumatic, violent crime. Her vehicle was towed while working with police and counselors and G&G did not care at all when we explained this to them. They wouldnt let us speak to a manager and did not care when we tried to provide the Austin police department case number.

The service was terrible even for a towing company. They may or may not be there when you arrive because they travel great distances to tow cars.

Be sure to call 1 hour ahead as there is no one present at the location. All towing fees total to $193 for one day

Gerry is a life saver hooked me up big time

Locked keys in my suburban.Quick and friendly service.

Shout out the desk clerk!.

Shady place. Wont answer my calls about a vehicle that was impounded.

Man this place got me hot towed vehicle all because of parking permit wasnt displayed and waited 20 minutes for them to show up just to get the vehicle back

Lady was nice, and your typical tow stigma

Thanks for the great service

Terrible service, they are rude to the people, they scream at you and make you wait for too long just to get a response.

Worst tow company ever!

Horrible service. Unprofessional perverts.

Good man with great service!!!!! Definitely recommend!!!

Hate It.

Very sketchy

They are just terrible

Professional, friendly, and on time!!!

Very good

Very well