Jaime was great help after my vehicle couldnβt turn on and had to take it back to the dealership. He also gave me tips in how to get a new car since Iβm moving out of state. Thank you Jaime for your help!! π
I was in an accident this week and Rochaβs was called to tow away the vehicles. Henry was the awesome gentleman that came for my car. He was kind, thoughtful, efficient, and just a great person in a very scary time! Thank you, Rochaβs, for the great customer service and thank you, Henry, for being a compassionate human being in that crazy, scary time! Keep up the great work and stay safe!
Dewitt was so friendly and made my experience great! I had never been in an accident before and he waited with me and was so kind. He was literally the only good part of my day! Im so grateful for him. When I went to get items out of my car Henry helped my mom and I find my car which took a bit of time, thank you for all your help! Yall are the best thank you so much for all of your help and kindness!
David was our tow driver this morning. Showed up on time and was extremely helpful and pleasant to work with. (and on a Monday morning, even!) Thanks for the quick and professional service!
These guys came and picked me up and my scooter on the east side after contacting two other tow trucks that have me waiting for over 3 hours they were there in less than 30 minutes and were so kind to receptive and really cared! If you have to love a toe company this is the one!
Was in a car accident and a gentleman by the name of Henry towed my car. He was extremely professional and polite. I donβt typically do reviews, but felt inclined because of how helpful Henry was in the process. When you car is totaled and there are police, fire trucks and EMS on the scene, can be difficult to think clearly. Especially when considering your car and everything in it is going to be towed away and might be the last time you see your car and/or whatever is in it. Henry was very thorough and helped me think through the whole process. Thank you!
I needed a tow, and Rochas took great care of me. Everyone that I interacted with, especially Katorie who picked up my vehicle, provided excellent service at a great value. I will not hesitate to recommend them.
Henry from Rocha Towing had to come pick me up. My car was disabled on the road and he came quick and gave me and my car a ride. He took care of my car and didnt cause any further damage. Nice guy!
I called 4 tow companys and they all wanted me to leave the keys in the car and leave because they didnt know wen they would show up. I didnt feel comfortable doing that. I explained this to the dispatcher at Rocha towing and he totally understand. Not even 30 minutes later Gabriel showed up to tow me. He was really nice and got me outta there quick. Thank you Gabriel and Rocha towing. If I ever need another tow I know who to call
Very happy with there service, hopefully never need to use there services again, but if do they the ones to call
A car crashed through the brick wall in front of our house yesterday, and stayed there, halfway through the wall! I waited with the uninjured driver for the tow truck, wondering how they were going to access the car. To the back of the car there was a busy road, a brick double mailbox, a ditch and a huge oak tree. The front of the car had smashed through the fence and stopped there. The driver, Bobby arrived soon after being called and walked around surveying the situation to figure out the best way to extract the car without further damaging it or the remaining wall. It was amazing to watch as he gently maneuvered the car up and onto the tow ramp and truck without disturbing anything. Very impressive! I would recommend him after witnessing the care and precision he used in this towing job!
JACKSON IS THE BEST ! give him a raised ! Bless his soul Nd protect his heart because he saved me from one HECTIC DAY in Austin.
Manny is the best tow man in town. He was very professional & kind. Would recommend him 100% on towing your vehicle!
This is only in regards to price.$325. For 40 miles Leander to south austin.Wish these places would just be upfront with prices.
The ladies in the office are kind and helpful. Maggie explained the charges to me in a way that made sense. Being in an accident and having your car impounded feels terrible and is made worse when you think about the cost to get your car back in working order. Thankfully my insurance covered everything and Iβm relieved that my car was stored in a safe and trustworthy location.
Jay and Manny were very helpful! My car was stuck in a tough spot and they got it out quickly and safely!
I contacted them on a very short notice. I needed a vehicle towed to Houston the very next morning and I called at 7 pm the night before. They were able to squeeze me in and find a driver to take my vehicle from Round Rock to Houston and took great care of the vehicle in tow. Thank you, you guys really helped me out!!!!
I was in an accident and in need of towing services as my car was not in condition to be driven at the time. And the service that answered the call was none other than Roachas Towing Service and definitely the friendliest tow driver Ive ever dealt with Manny. Manny was super professional while maintaining his natural friendliness. Since my car was being taken to my house he gave me a ride so I wouldnt have to Uber. All around great service and will definitely be using them for any future towing needs.
Very great towing service . And polite and great on communicating with you, Gabriel was very helpful and sent me pics of my vehicle before and called to confirm he safely had it .Thank you guys very much anyone in need or stranded . Call and get a great experience for the worst of a situation
They Would Not Let Me Bring In My Truck To Get My Motorcycle, Which I Understand, But No One Offered To Help Me Roll It Out Of Yard (Which Is About 75 - 100ft). The Motorcycle Had A Bent Rim From An Accident. Some Workers Watched As I Dragged It Out And Never Offered To Help. I Was Able To Get It Half-way In The Truck When The Owner Of Macks Towing Service Helped Me Get The Other Half in The Bed.
Manny came in on a Sunday and really did me a solid. He helped me pay to get my car out and arranged to get it towed to my body shop of choice. Shout out to Manny. Thanks again.
Terrific service! From the very first phone call I placed with them, to the moment my tow arrived. MANNY is probably the most pleasant tow truck driver in ATX. He kept my spirits up which definitely helped me through my stressful car situation, and even offered me water as it was easily 95 degrees out. Need a tow? Call Rochas and ask for Manny! Great Customer service goes a long way!
Good morningJust wanted to thank everyone for their kindness, professionalism and their fabulous customer service. I do not know the name of the driver who picked up my car from the scene of the accident of my RAV4 on Thursday May 6 at the corner of Brush Country and William Cannon. He was polite and kind. I was not in any condition to ask his name but thank you.Some friends have had trouble with their vehicle being stripped of items while in a towing storage lot You all did not have that problem with your business Everything was secure. Thank you.Amy at the window was so patient and friendly. She also responded quickly and did not leave me waiting. I appreciate that so much.Lastly, Manny in the yard was very helpful to us and polite, respectful and professional. He helped make sure we had a cart to transport our items to my husbands truck.You all made this horrible experience easy and stress free, compared to all the other aspects of this situation.Thank you and even though I look forward to doing business with you, i hope I never have to be in a position to do business with you again. LOLDenise
Henry was absolutely great!! When I got in to a pretty rough crash Jan12..I was very nervous and I was in shock. Henry came right up to me and told me his name his company and the price for the service.. at that moment it was 6:00.a.m. Sharp so he made sure I kept warm and told me to take a sit and I would be taking a look at shortly.. with that being said ...it brought me comfort and I stood calm...Thank you Henry for your kind words and service.. My family really appreciate it ..
Manny was professional / courteous/ honest. We knew of all costs up front before having our vehicle towed. Would definitely recommend.
Manny was great! Came and got my car and referred me to a better tow company
I was stranded on the side of the freeway for multiple hours and after calling several tow companies, Rochas towing was the most professional and customer friendly. My car is lowered on air suspension and one of my bags popped so it was just sitting on the ground, but Manny and Armando took super great car of the car. We were quoted 3 hours but Manny personally came less than an hour later to get a look at the situation and get the car ready to be towed as soon as the truck arrived. They only took 1 hour instead of 3 hours. I definitely recommend them if you are looking for towing services
I was in a car accident and Manny was so helpful. He is very nice and made the process a little less stressful constant the situation.
Great customer service and arrived very quickly. David was very knowledgeable and helped ease my mind a bit after my car broke down.
While getting my vehicle was a bit of a task because there is a small window that they are open when I called the number on their gate manny one of the employees went out of his way to make sure that I was taken care of and treated fairly.
EXCELLENT SERVICE!! Manny the owner responded to my call within 30 minutes. I am so grateful he towed my car to a shop and eased my anxiety!! I highly recommend this service and plan to save phone number if I ever need a tow in the future.
Henry was so friendly and amazing and towed my car after the scariest accident of my life.
We had our car in there after a drunk driver hit us. We were very worried we were not going to be able to get our belongings because my ID was in the car. But instead of being rude and saying there is no way we can get in (ive had that experience way too many times with tow yards) the woman was understanding and let me get my ID so I could give it to her. Very freindly and understanding, which is pretty uncommon for tow yards
Rochas was very professional on the phone and on time Manny the tow truck driver was very out going and made the transferring of my car from one location to the other very easy and helped me to feel at ease with my dilemma. I highly recommend them and would use them again. Thank you Manny.
Someone hit my car last week and Rochas rowing was called. Henry got there incredibly fast and was very kind. I felt like he looked out for me as well by giving me advice to take photos of the car seats for the insurance which was really helpful since I was so frazzled he was calm and very helpful. He gave his card and helped me figure out when I could come by to clean out my car.
Had a great experience with Rochaβs after a friend mistook a dark turn on New Yearβs Eve and ended up with her car wedged in the corner of a muddy ditch. Luckily, Jay drove by in the neighborhood and kindly circled back to check on us without prompting. He was incredibly helpful, professional, caring and kind. Youβre a lifesaver, Jay, and we sincerely appreciate your help and kindness!
Great service the guys did there best to get to me in a timely manner..
Manny was who helped out my mom when she got into a wrekc. He was very nice and professional and got my mom and the car here quickly and safe
Manny was very helpful during such a stressful situation !
I was in a car accent on Friday @ around 10:30 at night. I had no clue what to expect when my car was about to be towed due to it not being drivable. The gentleman in the tow truck from Rochas towing by the name of Gabriel explain the process and how insurance will take care of my towing charges. He brought some light into my situation after not know what to expect. Helpful towing personal is what the city of Austin need. Not all tow man are the same. Will I use them again in I should come to another situation like this yes for sure I will. Thank you Gabriel I appreciate all your knowledge and services.
I was involved in a wreck on Wednesday. Martin M. was the driver that came to pick up my un-drivable car. He was a true Godsend. He was reassuring and so helpful in ways that went above and beyond. It was a very dark day for me and for the other drivers but Martin was a bright spot and light of hope to me. Ill always be grateful.Donna
My sister was stuck in an area that was very scary and Manny dropped what he was doing after recognizing that she really shouldnt be out there after dark. He moved her to the front of the list instead of giving her the 2-3 hour window of service like the other companies. Life saver! !!!
Rochaβs Towing service was extremely professional and very accommodating, Manny Avila was very friendly and took care of me fast and answered all my concerns with the tow. They have my business here on out and I will recommend them to all my family and friends.Thanks again Manny!
My 28 ft box truck was stuck in a ditch and they sent out a driver named Jay. Man when he got my truck out I was surprised because he was determined to get me out of a hole.i was stuck in. Highly recommend this service and especially the driver named Jay again.
Over price.They close earlier in order to make people pay more
I came to Austin from New Braunfels for Vacation and my car shut off on me right when i got to my Hotel. I called many other towing companies to have my Van towed back to New Braunfels and Rochas Towing was the only one able to help me on such short notice. When the man (David Salazar) arrived for the tow he was very proffessional, kind,communicative, and quick with the service. I am very satisfied with their company and his towing service!
Henry was great with towing my truck. Very nice guy with great customer services.
My friend was in a wreck and her truck was picked up by and brought to Rochaβs. We live quite a ways away, but Manny was able to be flexible with us and took his time helping us get the truck out. He did a really good job and was super nice!
Manny did a great job! Was on time and very professional
Quick,fast and friendly driver.
Called on a Sunday needed car towed they only had 1 driver!! No help.
Henry was very nice gentleman, he didnt a great job. He waited for my ride to get there, and I had a boot on and on crutches. (I really did appreciate it) We talked about different things. Keep up the great work. I will use them again. π
Even though my car was totaled after being stolen in broad daylight at a gas station, Manny was very helpful and understanding while helping me retrieve my belongings. This was a very unfortunate situation, and his customer service made the experience a little less dreadful. Definitely recommend these guys if youβre ever in need of a helping hand/tow service!
J.R and Henry were very kind and took care of our car very well. Very patient while everything was being taking care of. Thank you for the service!
This morning my husband was in an accident. Henry was extremely helpful and so patient and sensitive to the situation. He made sure to go over all the details and also let me know of new things he was able to see when he put the vehicle on the trailer so I could take more pictures for insurance purposes. Extremely professional! Although accidents are awful, Henry made sure to make this experience just a little more pleasant and easy for everyone!!
Car broke down in downtown Austin. They were very professional and quick through the whole process. The driver Jackson had a positive attitude and safely delivered my car home.
Was very helpful!!! Henry helped me and my best friend out and went above and beyond for us by providing us a lift to the towing yard and making sure we are ok. Great guy and if I ever need a towing service Iβll make sure to call him.
Quoted a certain price for vehicle tow and forced to pay $600 over the original quote once the vehicle was delivered.
Henry is the best! Thank you for your help with towing my vehicle. He was very professional and a super nice guy. The price for the tow was very High but I was Towed home safely. Thank you again sir!
Cody from special towing was a tremendous help! I havenβt been involved in a vehicle wreck in years and he made the whole towing process for me very easy as I was stressed out already because of the accident. Iβve never met a more professional tow truck driver before and he exceeded my expectations. He was very polite and made this very stressful process easier for me. Thank you special towing for sending me a Very professional driver.
Maggie Flores had me right back on the road by answering the phone and helping me out with a kind voice.
Ok, you can see by my other reviews that I tell it like it is. An hour ago my girlfriend was in a major wreck with her daughter and she was very shook up. I rushed over and there were police, ambulance and fire trucks everywhere, and of course a wrecker driver (Rochas Towing) the wrecker driver was named Jay. My girlfriend was in the ambulance getting tended to and there was Jay patiently waiting. When they let her go from treatment we talked to Jay about our options for towing. This young man not a day over 25 began to patiently explain our options from taking the car to our home, to the dealership, and their own facility. When the police interupted to get information he patiently stepped back and said take your time and Ill be right over here to finish telling you your options. The whole time as polite as he could be yes sir, no maam I have dealt with more wrecker drivers in my life than I can count and I have never ever had such courtesy and respect as I had from this young man Jay. We are all conditioned to think wrecker companies and their drivers can be very gruff and mean but Rocha Towing has changed the narrative by hiring and training people who are compassionate and caring and are there to help you in your time of need. I am a seasoned businessman that is rarely if ever fooled by anyone and you can be assured that when I say YOU CAN TRUST THIS WRECKER COMPANY you can... Today was the first day I ever interacted with this company, I dont know the owners or this young man besides my interaction an hour ago, but that interaction was so great and beyond the norm that I immediately came home and wrote this review. Thank you Jay, Thank You Rocha, for making a really bad situation just a little bit better today....
My car was totaled in an accident. While car was on their lot, I needed to retrieve my personal effects from the trunk and glove box. They ensured the security of my things by checking with me to make sure I had the registration and collected my drivers license to ensure I was who I said I was, before giving me access to the vehicle.Also, they were very quick to arrive on scene, hooked the car up and provided me with all the info I needed to visit the lot and say my final goodbyes to my totaled, but still new vehicle.Very professional.
Manny (the most friendly and proficient tow driver Iβve ever met), arrived promptly last night to help me with a tow. He was not only remarkable friendly and efficient, but helped navigate myself and my inoperable vehicle back to my residence as he was super familiar with the city of Austin and the quickest routes to get back to my house. A+ service and quality, 10/10 Iβm going with Manny and Rochas Towing!
Dropped a car off. In and out.
Not as bad as Southside I guess but yea. Rude and very unhelpful.
If there more stars to give I would give them! This was for a client of mine that we needed fast, professional, and quality due to the kind of car. Manny was more than professional, he was courteous, and with the situation, ultimately became the hero. Responding to the call and getting to the pick up with in an hour and this was all late at night. I cannot say enough and both my client and I would highly recommend the company and especially Manny!!! Thank you!!! Realtor - DFW
Just spoke with Manny on the phone for a quote to get my 93 Suzuki Samurai towed and not only was he super kind, he was professional, courteous and helpful with my conundrum regarding getting this vehicle where she needed to be.Thanks Manny!
Recently had a car accident & Henry came really fast and helped us out with everything we needed. Very friendly & wouldnβt leave us on the side of the road. Would definitely recommend his service !
Manny was my hero today! Came to my rescue quick after 3 tow companies couldnt get the job done!
I had just been in a serious accident, and my nerves were completely shot. The crew removed my vehicle quickly, made sure to let me know that I could gather my items from their location. Ray gave me a ride back to their office/yard, and was able to calm me down and answer some general questions about the process. I greatly appreciate the kindness and efficiency of this company.
Not all heros wear capes, Manny came to my rescue, way earlier than anticipated! Very insightful and extremely meticulous with my car from the beginning to end (I love my S5).Thank you Manny for your professional demeanor and words of reassurance.
A great man named Manny took care of me. Great service. Honest and trust worthy. Getting towed is the never the best situation but Manny and the people at Rochas made it much more easier.
I am repeat customer and Rochas has always taken great care of me and my vehicles. They are on time and really give excellent service! Manny is man! He really took good care of us today and arrived super quick!
Great Service with AAA.
I didnβt end up getting a tow from Rochas because the dealership I had to take my vehicle with had a contract with a different towing service. But I do have to point out that Nicole was excellent at helping me out over the phone. So thumbs up!
I was in an accident tonight and Manny and Gabe came for the tow. These guys were amazing. On time, professional and great people as well. They made a bad night better and Iβm thankful they got the call. Definitely recommend both of them and Rochaβs. Thanks guys!
Absolutely best service, called them when my car got stuck after an appointment. They were so nice and very quick. Thank you Manny for your quick assistance and getting my car to the repair shop!Victoria
Henry provided outstanding service after a car accident. He was very friendly. He made me and my girlfriend comfortable after the accident. I will recommend to friends and family in the future.
I was stranded on IH-35 when I called Rochas Towing and spoke with Maggie. She was professional and friendly during a very stressful time in my life and I really appreciate how quickly she took my information and was able to get a driver over to me. I hope I dont need to use their services again for a while but I am saving their number in my phone just in case.
The Rochas, above and beyond people/company. Highly recommend for your local towing service needs.
Having your car break down is never a good experience, but Jaime and his rig exceeded my expectations. Friendly face and timely service! Thanks again for the tow.
If you guys go here make sure to ask for Maggie she is extremely helpful ! She helped me be able to get me stuff out of my car without any issues!!! I highly recommend this amazing woman
The guy who picked up my car from an accident was fast and friendly. Then in the yard itself, an employee named Mack was really helpful and kind. He paid attention and figured out what I needed before I did to get my things out of the car. I really appreciated his thoughtfulness and especially his friendliness.
Henry was very patient and helpful this morning with our accident. He made sure that everything was clear and understood about what was going with the car . Great service by Henry !
My car was stuck in the middle of the road after getting hit. Very quick service and very nice man. Henry was great! Very polite and very good at his job.
Henry did an amazing job tonight and was very efficient in a perilous situation. Giving 5 stars just for the service Henry provided.
Amy was very helpful and polite.
The driver Henry was so kind and quick to get my sisters car where it needed to go after breaking down in the middle of the road Friday night. It had just started to pour down rain and he forgot his own jacket so he was soaked. Bless his heart. We didnβt have cash so we couldnβt tip him, but he definitely deserves to be recognized.
I had the by far the best experience from their service than I ever thought I could get from a tow company. A young handsome guy named Jaime was very professional and courteous to me and towed my car with excellent care from the tight spot that it was in!! I would DEFINITELY RECOMMEND ROCHAS TOWING!!!!! I prefer to use them instead of the people my insurance sends. VERY FRIENDLY AND POLITE!
Well the man who picked up my car gave me a ride to a safer location. He was kind and treated me well. My process in dealing with my car was explained well. There was just an overall human touch to my experience which has not been the experience I had shared with friends and family with different towing companies. This was my first accident and I appreciate the kind words. You guys are fantastic
This company has the worst tow drivers! Dont let them take your car anywhere!!!! I was walking on the sidewalk when one of their trucks almost ran over me!!! Steer clear of Rocha!!! I would give them zeroβs if that was an option!
Manny came to pick up our car. He was nice and helpful, dropped the car off to the mechanic with no problems. I will call or recommend Rocha Towing if ever in need. Thanks.
This past weekend our vehicle was vandalized in our apartment complex. They stole the factory rims and tires off of our Cadillac DTS. We called one towing company but no one was experienced. I gave Rochas a ring and they sent DAVID SALAZAR out. He was absolutely great. This was a difficult tow due to the vehicle have no wheels. He managed to get the vehicle on the tow truck without damaging anything.It took lots of patience and not once did David get agitated with all the work that needed to be done to put the car on the tow truck. I would definitely recommend Rochas Towing to everyone. Big Thanks to David S. for getting our vehicle to the Shop with no problem......