Had a fantastic car buying experience with these guys and especially with Steve. I’ve bought a ton of cars over the years and even sold them for a while and this was by far one of the easiest dealerships to deal with. No games, go gimmicks. I went in, Steve asked what I was looking for and pointed me to the perfect car and in less than 2 hours I was driving home in a new CPO Rav4 for my wife. Will definitely be going back to get myself a truck in the near future.

The counter representative was very helpful and courteous, and didn’t try to sell me any services outside of the covered warranty service. He even cleaned my front window for me! It was a good and expeditious service.

I had a great experience. I bought a new Tundra and traded in my 2017 Tacoma, and got the top end of what the Tacoma was worth. The salesman I worked with was Matt Saunders, and he couldn’t have been more patient or friendly through this entire process. Would 100% recommend Waite Toyota to anyone in the North Country who is in the market for a Toyota. I have never been in and out of a dealership so fast in my life. Thanks again Matt!

My husband and I needed to purchase a new van as our old van had engine issues. Matt was great! He was professional, not pushy, and gave us trustworthy recommendations of what to do to move forward to purchase our vehicle. The gentleman who helped us with our finances at Waite Toyota was accommodating as well. Its a smooth and stress-free experience buying from Waite Toyota. Thanks again, Matt. 😊

The salesman was the best I think I have ever had. I always bought my car from a family owned business that I have know since I was 5. Very well respected family. But the service that Jon gave me was outstanding. Next time I am in need of a car Im going back. I give that place a big 5 stars.

Very nice people. Were not pushy or negative in Abby way and gave us a great deal on our trade

I looked at several car dealers looking for a new vehicle that fit my needs and price range. It was my first experience buying a vehicle on my own since my husband passed away. I was nervous and over whelmed. WaitesToyota found me a perfect vehicle and allowed me a good trade in value for my vehicle. The salesman was very understanding, polite, Informative and was not pushy. I drove away in my new vehicle very happy and comfortable with my purchase. On the way home I noticed a problem with the vehicle, I called and was told to bring it back and the issue was resolved immediately. If the need arises that I need to get another car I would definitely go back to WaitesToyota. Thank you Jon Keggins it was an absolute pleasure doing business with you.

I had multiple items to be addressed (most standard items, like oil change, inspection, tire rotation). Upon my arrival, I was greeted and efficiently checked in. It took about two hours to complete the work requested which seemed reasonable to me. There was one item that I asked to be checked that they determined did not require repair. There was another item that they were not equipped to fix (a fabric issue), but they offered suggestions for a fix. I have always felt fairly treated at this service location and will continue to get my car repair work done here.

Another satisfying buying experience at Waite Toyota. The salesperson Jessica went above and beyond to get us the Avalon that we wanted. I believe this is the 7th vehicle that she has sold us and she continues to impress us with her knowledge of their products. She takes the time to make sure we know how to operate all the bells and whistles. Thanks again Jessica.Mike & Vicki Barry

I enjoyed the smooth transaction of purchasing my pre-owned Ram from Matt and Tim. From two hours away it can be difficult to arrange during this pandemic but Waite Toyota staff was able to answer all my questions and have the vehicle ready that fit my schedule. I am very satisfied with my purchase as well as the customer care I received at Waite Toyota!!!I would defiantly recommend this dealer if your are in search of a new vehicle!!! ⭐️⭐️⭐️⭐️⭐️

Excellent service. I arrived 5 minutes early and they took me right in. Oil and filter change, with no up-sell attempts, and on my way home 30 minutes later. The waiting room at Waite Toyota was cool and refreshing on a very hot and humid day, with free WIFI to boot. I have never had a bad experience at Waite Toyota. I have been having my 2014 Corolla serviced by Waite Toyota since I purchased it from them brand new.

A very pleasant experience at the service department. The staff were all very courteous and addressed my issue. They were able to fix the problem on the spot, so I wouldn’t need to make a second trip.

We love the Toyota Highlander!One option we would change is the console component in the middle. Slide the top open to the tray and then have to lift up the shelf to get to the bucket part. One day driving I put my hand in the bucket part to retrieve something and the shelf fell down wedging my wrist and Icouldn’t get my hand out as other hand on the wheel. I couldn’t pull up the shelf. Finally pulling over I got it loose.Drink cup holders in the door need to be a little bigger.Lots of room in the dash for incidentals!

My salesman, Jon, was friendly and helpful when I was looking for a vehicle. Waite had a suitable vehicle scheduled to arrive in July. My salesman kept in contact well as pandemic issues delayed delivery of it. The pick up process was smooth.

Took my van in after I damaged the passenger side mirror. While assessing this the Waite rep noticed one of the taillights had moisture inside. I had not noticed it. When I returned to get the new mirror they also fixed the taillight which was still under warranty. Both repairs were done in a reasonable amount of time.

I can’t thank Jon and everyone else at Waite Toyota enough for taking care of me after I was in a car accident. My old car was totaled and cars are hard to find right now. Jon helped me right away and got me into the car I am driving now. Waite even helped me with a notary that I needed to sign my old car over to the bank. Everyone that helped me with the purchase was fantastic. I will be a Waite Toyota customer for life. Thank you all so much for making this terrible time a little easier.

Steve was very helpful on selling me a Rav4 PRIME. Answered all my questions. The only problem is, after my purchase he wouldn’t answer my calls or e-mails.

Straight forward, business oriented. Matt was very helpful in putting me in the exact truck I wanted without over selling anything. The process was quick and painless.

I am SO thankful for Waite Toyota! I had the WORST experience at a dealership a year ago and was stuck in a vehicle i absolutely HATED! Thanks to Jon Keggins at Waite Toyota I found the absolute best vehicle! It was even in my favorite color! They were able to get me the trade in value for my car that i hated AND get me a great deal on a new vehicle! Not to mention their sales manager Tim was absolutely great and provided us with so much knowledge on what we were purchasing when it came to warranties and the vehicle itself. Everyone there was so kind and we are so thankful for the amazing experience they provided us! Thank you, Waite Toyota for providing above and beyond exceptional staff who provided the best service and experience ☺️

I have been a customer at Waite Toyota since the early 80’s. They have a fantastic sales team, Chuck Dibble is the best. Service has always been extraordinary.

I have done business with Waite on various occasions for several years. This is the first opportunity to experience their service on a personal basis. On a 5 star rating, I will give service a 10, but that’s okay a reflection of the entire dealership. I love doing business with them. Rob and Carmen in service are the best!

Matt Saunders was fantastic to work with. The entire process was smooth and quick and I got a new vehicle that I absolutely love out of it. Everyone was very friendly and very helpful. Would definitely recommend!

I live in Syracuse. After taking my Highlander to Burdick Toyota multiple times, the issues that I was having went unfixed and in diagnosed, they told me they were not able to fix my car. I contacted Jessica Allen who was my sales rep for the purchase of the car. She had my car into the shop the next week and the service department was able to diagnose and repair my vehicle. I am so thankful for their effort. I should’ve taken it to Waite to begin with. Every process is always smooth and painless. They go above and beyond for their customers.

My service appointments are always on time and completely done with efficiency and expertise. I am one very satisfied customer and enjoy the short service time to complete the work. I highly recommend the quality people at Waite Toyota.

They did an excellent job of evaluating my tires and telling me how long they would last. With that in mind, I decided to get 4 new ones. I went in a few days later and had the new ones put on. Service in all instances was excellent.

Coming to Watertown from Massena today and called on a chance to get in to get my 1st year inspection. I was told they were booking into August; totally understood. I get a call from their Service Manager Dan, straight off - pleasant, personable, and professional. Took my name and recited my number and told me he’d see about squeezing me in. Dan called me back, got me in and Bob’s your Uncle we were inspected, impressed, and on our way. Thank you so much Waite Toyota AGAIN for great five star ⭐️⭐️⭐️⭐️⭐️ Service.

Our son had been first time vehicle shopping on line in the VERY Bad Used Vehicle Market present at this time. He found just what he had been looking for at a fair price within his budget at Waite Toyota. The only challenge was that we live 3 hours away. We did all our dealing easily over the phone and via email, buying the vehicle sight unseen other than pictures. We drove up to pick it up and found it to be exactly as represented. Our level of trust was such that we signed and drove it away without even test driving it. Both he and us are very happy with our Used Vehicle Buying Experience at Waite Toyota. Matt Saunders was great to deal with.

Im always pleased with the Service Department at Waite Toyota. Professional on time and great service.

Great people! Easy deal, fair price for my trade in and good price on the new one. Love the way they ensure everything on the new worked like it should and and the car looked great. Pain free financing thru Toyota too. Thanks

Traded in a 10 year old Rav4 for a 2021 Hybrid Rav4. Got a great price and excellent service. I just went over 1,000 miles and everything is working wonderfully. Love the 40+ MPG. Thanks Jon K and Waite Toyota.

Great place to shop for a car. John was a great salesman and never pushy to make the sale. Feel lucky we got what we wanted with such low inventory. Thanks again.

My experiences with Waite Toyota service department are excellent. I particularly appreciate them applying special promotional discounts in situations where I didnt even know there was a special available. They are consistently courteous, punctual, and professional.

Matt Spencer was very helpful. He was able to get us in the 2011 RAV4 and it was an easy and painless experience. I truly appreciate all he did to help us.

We were in a bind and Waite Toyota came to the rescue! Great service staff. Always helpful and friendly. We love Toyota’s, but we also stick with them because the great service we get.

As always, quick, efficient, professional and courteous .A pleasure to deal with.Recent car purchase reaffirmed opinion-Same as always - a great product sold by a quality organization.Thank you Waite Toyota!

Great experience! warranty recall work and everyone was so friendly.

Came in for an oil change and was asked if there was any concerns. I voiced my concern and the lady at the front desk, kindly got someone who she felt would know about my issue. I tried to inform Mr. Taylor, the gentleman she referenced me to, that my issue was that my Hybrids battery wasnt reflecting the numbers no where close to what shows on paper. I also let him know that off of a full charge, my numbers were 28 miles range, right from disconnection. That I was getting 24 miles range before because I cut off the heater and a/c. He only interrupted by inputting that, its my driving habits and/or he didnt know what it could be because he doesnt know much about the Primes. I tried to continue to inform him that another Prime user is getting the numbers shown on paper and that I drove his vehicle while in California. I continued to inform him that his driving habits are worse than mine and that he was getting better fuel numbers than mine. Nevertheless, Mr. Taylor interrupted me again saying and I quote I dont know enough on this vehicle to tell you what is going on and I wouldnt want to put man hours on this vehicle if we dont know whats going on. My mind just went blank and confused. Youre a service guy, isnt that what your job? To figure out what is wrong with my vehicle and not say I dont know. To make matters worse while waiting for my vehicle to be finished with the oil change, he prints two documents highlighting in great detail what effects my Hybrids range. On it, it displays about how having the A/C or Heater on can effect my Hybrids range. Like really!? You really didnt try to pay attention to anything I said.Not happy with Toyota!I spent 52k for bad service

Best experience ever purchasing a vehicle. Very flexible with my schedule, non pressuring, personable sales and financial people. Very clean facility. Nice to do business with a smaller, but up to date company. I would definitely recommend to anyone wanting to purchase a toyota. I traveled 1 1/2 hrs and glad I did, would do again in a heartbeat.

Visiting Waite was a low pressure and very pleasant experience. I had already located the Truck online that I was interested in. Waite listed a high quality used vehicle at a reasonable price and serviced the vehicle quickly after my purchase.

Bought a great truck, was only Toyota 4Runner in upstate New York. Very professional, everything went very smooth and no surprises!

I was very pleased with the help we received from the salesman. Helped us find what we were looking for.

Good service bit we had to wait 3 weeks for appointment.

I have bought from several dealerships in the Watertown Area. Waite Toyota really is a step above the others. I was very impressed with the staff. I recently bought a used car with zero tricks and zero pressure, unbelievable.

I live 900 miles from this dealer but I bought a RAV4 Prime from them since there are none available near me. It was the most painless vehicle purchase I have ever made. Matt Saunders is the internet sales manager and he was awesome to deal with. Super helpful, and no surprises or pressure. I cant say enough good things about Matt and this dealership.

Awsome experience!! Have bought cars from other locations and have never had this level of service. Not pushy, no shark attack. I live 1.5 hours away and would go again.

Last free service. Friendly, helpful, booked out a month to 6 weeks

I make my appts online. Staff is always friendly and attentive. They get me in and out quickly and professionally.

My only complaint is they were kinda high pressure when it came to buying the extended warranty for my used car. In the end I bought it but I said no multiple times and they wouldn’t take no for an answer. Other than that one thing I was happy with the service and I love the vehicle. They even let me put a deposit on the car to hold it for a few days while it was determined whether my old car could/should be fixed.

Friendly staff and prompt service. Waiting area was comfortable, and free WiFi was appreciated.

I have bought my cars from Waite Toyota for the past 20+ years, and I have never been disappointed in my experience. I especially appreciate that this is a family-owned business. The sales people are knowledgeable, and I have found them very responsive to my needs and willing to work with me. And the Waite Toyota Service Department is the best I have ever experienced.

This place was a disappointment. I came here for a normal mileage multi-point inspection and new brakes. I waited 3 hours for that and then they charged me $661!! They charge $99/hr for labor. Thats just a little too ridiculous.

Great service. Quick and easy. I got exactly what I wanted with little to no hassle. Jon helped me with everything and I was in and out with my new car in about 2 hours.

Wonderful experience! Walked into the showroom and they had just what I was looking for. Jessica was friendly, knowledgeable and efficient.

Appointment was great. No waiting and work was done well

I went to waites a few weeks ago for a recall on my trucks frame. They were very kind and I didn’t have to wait long for my car to go in. While I was there I asked them if they could inspect it for me too. I knew it was close to needing new brakes. The quote they showed me was almost 900$ for front brakes. Pads rotors and calipers. And almost 500$ for a problem in my steering wheel.My local mechanic did this all for 600$. 900$ for brakes is absurd.

Waite has always provided excellent customer service for me and my family.

This is my second lease with Waite Toyota and I had another wonderful experience. I have a Toyota dealership 5 miles from my house but would rather travel to Watertown just because of the excellent customer service! Matt Spencer is great to work with, he is always friendly, honest and accommodating!

Nice people, excellent service!

The customer service is the best. I did not wait nothing.

Chuck Dibble did a great job making our purchase very stress free and spent a lot of time going over all the features of our new Camry. We couldn’t be happier with our experience.”

Thank you Dan, and the Service crew at Waite Toyota for taking care of the Tundra and what’s most important....the honesty. That alone keeps my business there and my tush in a Toyota. ❤️🙏 #TeamToyota

We always have an excellent experience at Waite Toyota, and plan to continue our relationship. The products are unparalleled, and as our three daughters continue to progress, they have adopted most of our former Toyota vehicles. Thank you Waite Toyota.

Good people! Good service! I have been buying and servicing my Toyota’s since 1984 here at Waite Toyota. Great place!

Great team to work with. Made the process of buying a car quick and painless. True to their word, efficient and friendly.

They do a great job at a fair price and are very honest! Good customer interaction with friendly service!

The staff was extremely friendly and super helpful. I had many questions and they answered them all. Thank you for all you help!!!

Recently bought a used car from Waite Toyota, even though it was not a Toyota they treated me with expertise and knowledge of the car as if it were one of their prime models. I had found the vehicle on Carguru and inquired about it. Matt Saunders (Internet sales manager for Waite Toyota) was quick to respond and give me the info I ask for and said come in any time and take it for a test drive. I had been looking for a Hybrid for awhile and this car was in beautiful shape. I would like to thank Matt, Matt Spencer and Tim in finacing who got me an interest rate better than my bank. We love the car and the 43+ gas mileage.Thanks again, Bernie and Cathy

Steve in sales great to deal with. He is very knowledgeable, accommodating, honest and friendly. Tim in finance is just as easy to deal with. He reviews all the paperwork in detail with you so there are no questions left unanswered. I hope Waite Toyota values these 2 employees.

Very good and efficient!

This was an awesome dealership! Great staff to work with and such an easy trading and buying experience.

SUV seems ok now. Thanks Waite Service Dept.

The service was very professional, however, extremely slow. 2 hours for oil change and tire rotation is a bit excessive.

The service waiting area is nice and the tech I spoke to was professional. BUT...Was charged a diagnostic fee yet they never actually diagnosed anything. They test drove it, said nothings wrong (clearly there is), then charged me $100 because it didnt require warranty work. The issue my 4RUNNER has is a well known problem to the point toyota has released a technical bulletin for it. They waved it off saying meh, toyota had this issue years ago but not anymore.... the part in question is the same part number as years ago.

Have not purchased a car anywhere other than Waites since started buying cars in 1981. My last car I purchased almost 13 years ago. I had Chuck Dibbles for a sales person and would highly recommend him as he listened to exactly what I needed and could afford. THANK YOU CHUCK.

Very friendly staff and worked after hours to assist me and my family in the purchase of my vehicle. Really awesome to work with.

Great service in that All representatives were polite, knowledgable and my truck was done on time as promised.

Im glad I chose Waite Toyota to buy my new Tacoma. They had a good selection of both new and used Tacomas and had the best prices of any Toyota dealership that I researched. I was able to test drive multiple Tacomas with no pressure to buy. It was one of the easiest car buying experiences I have ever had which was nice since I have not bought a vehicle in over 10 years. They also gave me a very fair trade in value for my aging Jeep which saved me the hassle of trying to sell it privately. If you are in the market for a Toyota I would recommend giving Waite Toyota a try. I think you will be pleased.

Fast friendly service on short notice

Employees in the service department were courteous and helpful. The COVID precautions they are taking are appreciated.

Thank you for the car. Will be back.

Polite people and fast service

Worked out a good deal on a 2021 Tacoma. Gave me great trade in value on my old one. Forgot a few things in my old one. They called to let me know. Mailed them back to me since I live three hours away. Would recommend them to anyone looking for a Toyota.

Thank you waite toyota, while checking waite toyota web site inquiry about toyota tundra. Matt Saunders on sales contacted me that there tundra arriving in a week, I went to waite toyota and made deal few days my tundra came in thats how fast is it... thanks again....

Excellent service and great costumer service. Matt was very helpful.

Very professional staff that I trust with all my service needs.

Had been searching months for a new 4x4 Tacoma pickup. When I did find one it was sold faster than I could make an offer. Contacted an old friend from high school Matt Saunders who works at Waites, and had a deal quote in my email within 4 or 5 hours. He let me know these were incoming vehicles but they could be reserved. My wife and I met with Matt a few days later to run through quote and look at invoice for equipment. A few days later contacted Matt and put a deposit down to reserve truck over the phone. Matt was in constant contact letting me know status of vehicle build.When truck came in added running boards same day and remote start next. Had a plan in place for this even before vehicle showed up. All in all very simple and efficient buying process. First time doing something like this online, but would definitely do again as long as it is with Waites. Thanks Matt and staff.

Waite toyota was a pleasurable experience all around. Jessica Allen was outstanding in getting my wife and I a great deal, very informative, and helped us with every step of the process to include figuring out how to register out of state. If we were from the area, we would definitely buy from here again. Highly recommend! The facilities were nice and well kept, as was the inventory! We are pleased with our trade in value and new 2018 toyota tacoma!

Excellent staff, excellent service!

Our whole family has done business with Waite Toyota over the last 13 years. We always get a good car from them. Most recently we worked with Matt Spencer and he was great! He was attentive, without being pushy. He really found us the perfect car!

They were very nice and even washed my car

Waite Toyota is the best Toyota dealer in the North country to include Central New York. I really enjoyed dealing with the sellman and white Toyota. Mr Waite sons are very pleasant and nice to talk to and to deal with.

Great experience. They found the specific model I was looking for even though it wasn’t in their current inventory. Jess was a pleasure to work with. Her communication was excellent.

Good service, Terrible scheduling, 1 month from request till appointment. Only Toyota services among other locations with this issue for scheduling appointments

The deal to get my new Tundra couldn’t have been smoother. The staff at Waite Toyota were super helpful, accommodating, and doing all the simple COVID precautions to keep everybody safe. Matt Saunders, the internet sales manager, was great and we accomplished most of the deal through e-mail.

Very professional, very polite and courteous - cost was reasonable

I recently moved back to my home state of NY after forty years in the great state of TX. I have leased my vehicles for decades and as it became time to research a new Toyota dealer in the upstate area, I found Waite Toyota in Watertown, NY to be one that was very accommodating, and helpful in my search for my new Toyota product. I have leased Toyota Corollas for the past decade and have found them to be the best and most economical sedan for my needs. Matt Saunders, sales personnel at Waite Toyota, took a great deal of time and research to find me the best deal possible and I love my new 2021 Corolla. I look forward to working with Matt as well as Tim Everson, their finance manager for all my future leases as well as the Service Team at their facility for all my service needs. Thanks guys!!

Always accommodating and informational

Great service and fair prices.

Excellent service, Matt and Tim made my buying experience fast and easy. Couldnt ask for more.

Waite Toyota in Watertown is THE place we di business. We have bought exclusively from them since 1994. And will continue to do so as long as we need vehicles to drive. They are friendky, courteous, easy to deal with and always trying to please. Thank you Waite Toyota.