I have a Deck Boat with a 115 Yamaha motor. I have taken to three other boat repair shops in the last 2 years complaining about how the boat would lose power. Also it would always run great at ideal with out fail. As time went buy it keep getting worse and no one could find anything wrong. I took it to D & M and they said it runs great in the shop. I explained that the problem only comes up when its under power running in the water. (I did explain these to the other place before hand as well.) D & M took it to the river and found the problem. The High pressure fuel pump had gone bad. Now I have our boat back and it runs better than it ever did. These guys or great to work with........ James

Luke is the most responsive sales person we have dealt with. We appreciate his work on helping us out! Also very happy with Barb - she was knowledge and very nice! A great experience all around. Excited to purchase more vehicles from Modern Auto!

I would give no stars if I could after my experience this week....was told multiple times a service I really needed could not happen that same day...got that service done...did not know it was done until after I go to pick up my car...called to asked that service not be done...disputed this with the advisor who miraculously doesnt remember our entire conversation the next day...he claims the parts were delivered 2 min prior to my call asking the services not to be done...no one remembers this call...this advisor, Patrick, continued to argue & interrupt me instead of actually giving good customer service & listening to my issues & concerns or even acknowledging them...he was supposed to have his supervisor call me back & did I still have not received a callWouldnt advise leaving your car there for anything. I prefer taking my car to the dealership, but I wont be going back to Modern Auto

We have purchased several vehicles at Modern, but we saw the best yet this summer when our daughter and son-in-law bought a used truck. It was making some noises that they thought may have been in the muffler system. Unfortunately, it ended up needing a transmission. Since they purchased the truck under the supposition of needing minor work, Modern replaced it free of charge. Now thats what I call taking care of the customer. These young people will be back to buy new vehicles, and so will we.

Doug and Matt were great to work with. Very friendly and welcoming!! Buying process was quick and easy.

I was able to schedule an appointment around my availability. They were quick and courteous.

We were traveling back to Indiana from Branson and needed an emergency repair on our GMC diesel truck.Other near by dealerships couldn’t get us in but Modern Auto worked us in and fixed our truck the same day. They were very friendly and helpful in every way!!!! Thank you!!!!

I bought a pre owned Silverado from an Illinois dealership, and had been having problems with it. These guys found the problem fast and affordably. I was relieved to have an electrical issue go as smooth as it did. They were professional, polite, and genuinely as eager to fix the issue as I was.

I had a recall for my windshield wipers on my 2014 GMC Terrain. They got me in and fixed the issue, no charge. Great Service and all Staff friendly.

I was a little nervous about buying a used car sight unseen from a dealership 5 1/2 hours away. As it turned out, I had no reason to be. The car was immaculately detailed and everything was exactly as it was represented to be. Nicole and Amanda made the buying process simple and were very pleasant to deal with. I would highly recommend seeing them for your next auto purchase.

ALL THE PEOPLE AT MODERN MAKE MY VISITS A PLEASURE. EVERYOPNE IS FRIENDLY AND FUN TO DEAL WITH.

Great service department!! I had my car serviced there yesterday and they went above and beyond to help me and my family out!Not only were the all very friendly and helpful, but I never had such a short wait either.I would highly recommend them!

Went well. The tech explained what was going on with the DEF tank heater check engine code. The wait area is well equipped and comfortable. Good job.

Great service, very kind employees.I have been recommending others to go to Modern Auto.

Brought my Cadillac here recently due to the check engine light coming on. Modern Auto said it was the transmission and I would need a brand new one to fix the issues my car was having. They quoted me over $7500 for a new transmission. Brought car to a transmission shop and found out the transmission wasn’t causing my issues at all, as it was in good shape, just a few things needing to be fixed with the engine at 1/10 of the cost Modern Auto quoted me. Be very careful having any service done here as well as buying from here, as I would have been out over $7500 for something that wasn’t causing my problems. Buyer beware.

It took a little time to get parts and get my truck worked into their schedule, but I knew the work would be done right.

Great service. Quick turnaround

Super friendly and made sure to get me in the next day and got the job done in no time at all.

Thank you to the service team at Modern Auto. My Enclave was making a roaring sound which I thought was an exhaust issue but the team at Modern correctly diagnosed the issue as wheel bearings and had it repaired promptly. Modern also came up with an affordable solution for a door panel issue. Highly recommend the experienced team at Modern Auto.

1) Drivers door sill and adjoining plastic trim were damaged while replacing drivers seat bottom. I dont know if I am going to risk further damage to my car by taking it back.2) Engine temperature continues to run low, yet not as low as before thermostat replacement.3) Seatbelt guides and cold engine stutter continue, which is unacceptable.

We Purchased 2019 GMC certified YuKon Awesome !!!! Nicole was the Sales Person and Matthew was the Financing Person which is the Gen Manger ! The Deal went So Good it made Our Heads Spin, ” Service Department installed every accessory with care and was very professional & very Very friendly !!! Modern auto is the Place where People Can Go and Be confident that They Will Be Treated Like Family of royalty 10 Stars too All that Make Buying a GM product at modern auto in Washington Missouri A Fun & carefree experience 😊👍

Great Customer Service and Service Department was excellent.

I was in an accident. The insurance company for the lady who hit me moved very quickly. The first body shop they recommended was Modern. I didnt give them another second to recommend anyone else because Ive always been happy with the service at Modern. Wayne the body shop manager was amazing. Thank you for getting it done and back to normal. Was my first accident.

Wayne was so nice, easy to understand and very helpful. He explained the insurance and repair process in terms that I could understand. Thank you!

Exceptional service! Work was completed with excellence and on time. Cost even came in below estimate.......that never happens!

They team at Modern has always treated me well. Their service department is awesome and I appreciate the extended hours

Always a great experience. Very helpful employees. Always completed when expected.

Everyone treated me like I was important.job well done all around.I’ll be back.

Very good dealer service work done here with very nice people

Always able to get me in on moments notice with friendly service!

Good Service. Was able to get my vehicle in right away.

Service was prompt, efficient and staff were friendly and helpful.

MYSELF,PARENTS, MY SON AND BUSSINES HAVE IN THE PAST DONE BUSINESS WITH MODERN AUTO AND HAVE HAD GREAT SERVICE FAIR PRICEING AND GOOD FRIENDS. BUT GMS LEASE PROGRAM SUCKS AND WE WILL NEVER LEASE ANOTHER VEHICLE OR ENDORSE THE PROGRAM.R.D.PLUMMER

Called a day before and they got me in the very next day. All employees are very friendly and professional.I have bought 3 vehicles from them, they have my service until my last car is bought.

Quick and easy! Nick gave me all the info needed and was very easy to talk to!

I know that this survey says my service was on 1/11/20, but it was actually completed late afternoon on January 7. We picked it up after work on Friday, January 8th. They made me aware that in the process of replacing the radio that a piece of trim was damaged and was on order but would not be in for a few days. After picking it up, I noticed (after the dealership was closed) that the buttons on the physical radio take you to the wrong place. For instance, the home button changes the radio station. I called first thing the next morning, 3 times, trying to get in touch with Dale who had been my service rep I was working with only to leave a message on Dans (service manager) voicemail for Dale since they could only send me to that voicemail. I never received a call back, nor did I ever receive a call about the replacement trim piece being in. In the meantime, I noticed a few things. Not only is the trim damaged and the buttons not programmed correctly, but the initial issue with the radio reception is worse. I had to produce a video last time for the problem to be addressed because they could not duplicate the issue in the shop. I now have even more video evidence of the radio going in and out. The volume even changes when you go from FM to my SXM which never happened before. To make matters worse, the screen no longer dims when it is dark outside so it is blinding while you are driving. I nearly have to turn my instrument cluster off for the radio display to be bearable at night. To back up, you have to completely turn your head around and look outside the car because using the mirrors is nearly impossible with the brightness of the screen shining in your face. I called on January 20th and spoke to Dan. He denied ever getting a voicemail. I told him of the issues Im having with the reception and the screen brightness. He said he would have to research the screen brightness and would have to call me when they had a loaner car to correct the damaged trim and programming but that my trim piece was in fact in (again - no one ever called to notify me). It is now February 1st and I have yet to hear from Dan or anyone at Modern Auto about any of my issues so I am still driving around with a glaring screen, buttons that dont work, and a damaged trim piece almost a month later.My remote start still is intermittent (again, they could not duplicate the concern, but I now too have that on video). The sad thing is, my remote start has been giving me issues since I purchased my Yukon brand new - so sad. I believe it is the radio antenna amplifier that has been replaced twice to address the issue. I asked them to replace it again, but no - they replaced the radio instead and now I have even more issues.In addition: My (stock) tires are still making a rubbing noise when I turn left - but they say that is a normal sound to hear. When the rubbing sound was happening when I turned right, the inner liner was replaced by another GM dealer and the issue was resolved. I have asked Modern Auto to address this issue now twice, and nothing - still rubbing. It is definitely not normal.I am disappointed with GM as a brand new Yukon should not have so many issues. I am disappointed by my experiences with now 2 GM dealers and their service departments. I want to love my Yukon and continue to be a GM customer, but this makes me think twice.*Potential buyers: If you like to remote start your vehicle, the Yukon may not a good choice. I have now researched and it seems this is a common problem. GM wants you to pay extra to be able to remote start from their app, but my nephew just bought a new Ford and he can even schedule his remote starts IN ADVANCE FOR FREE - just another option. These vehicles cost too much money to not work as they are supposed to.*Wanted: A GM dealership whose service department is committed to making the features of my Yukon that is still under full factory warranty work as they are supposed to.

Very polite, very fast service.

The team at Modern Auto has taken good care of me on body work and a number of service visits.

John looked at my car as soon as I pulled up (cause the issue was happening then) and he had it looked at that afternoon, found the issue, called me to tell me the problem and that they would have to order the part; would take a couple days. Brought car back to be fixed and was fixed that morning and picked up the car at lunch time. No issues - No Hassles.

I am well pleased with Modern Autos service along with the fact they evaluate the situation of concern, tell me the problem of if/how it can be addressed. I appreciate that honesty and the reliable service. Also must compliment on the cleanliness of the place.

Fast and friendly.

Matthew did a great job!!! He was informative without being high pressure. He took the time to make sure we were happy and took the time to make sure we understood the buying process from beginning to end, so my wife and I could make an informed decision. Amanda in financing also did a fantastic job of being prepared and made the process as easy and as short as possible. We will definitely be back.

We have always had good experiences with Modern Auto. Their Service Department is great and their Customer Service people are very helpful and pleasant to deal with. Good People!!

Very fast and friendly service and staff

Found a nice plastic cover on my cloth steering wheel cover and thought that was very thoughtful until I discovered a big spot of grease or dirt covered up by it--and that wasnt there when I brought the car in!!

No one could be more responsive, or more reasonable in price

MR DAN WALSH WAS GREAT

Efficient and friendly service.

I recently bought my car from Jim Trenary and had my first oil change. A week later my car was having issues with starting. They couldnt get me in so I called Modern Auto. They found 2.5-3 extra quarts of oil in my car. Extremely happy they found the issues before major problems happened. Very professional with service and will go back!

Very friendly, informative help from the service manager. My car was attended to quickly and everything now works as it should.

Luke went above and beyond to get me a new Bolt. We were able to complete the bulk of the paperwork over the phone and he even found an extra $3000 rebate that I didnt know about. I will definitely buy from Modern again!

My GMC Sierra has less than 30,000 miles and a fuel injector went out. Based on the timing, the warranty was one month out. I asked for help since the mileage was so low. It would have helped to have split the expense - or that I would have paid parts and the dealership took care of the labor. I find it terrible that this truck had this kind of trouble with such low mileage. I am done with Chevrolet/GMC. I have had two Suburbans back to back before switching to a pick up. Both Suburbans had major problems. I will not be back.

Excellent service and great deals . Great people willing to go the extra mile for you.

As usual all my concerns were resolved. The staff are all friendly and understand what customer service is about. Thank you

Great buying experience!

Friendly service got me taken care of

I have known the owners of the modern auto for at least 40 years and they have ALWAYS been very good people to deal with. They have helped me in many different ways.

It was excellent, professional, courteous and completed in a timely manner.

Great place to have work done on my vehicle. Awesome experience!

Very pleasant to work with, we got all the paperwork done in 3 hours approximately which was awesome. The tutorial on the vehicle options was very helpful and much appreciated. Our Salesman Matthew Stewart was awesome, never put any pressure on us which made the process much more pleasant. Will certainly recommend to my friends and family.

I took my Silverado to Modern Auto after an accident. Wayne was so helpful and worked with me to get the work scheduled. The work was done right when they said it would be and the truck looked like new! I’ll certainly be back!

I got my second car through Modern Auto, I understand that purchasing a car is a long process, but while we were here the person we were having help us with the paperwork would leave and wouldn’t come back for several minutes and it just felt like it was a way to avoid us.Secondly when I came here when I started having mechanical issues with my vehicle about 2 years down the road I brought it to Modern Auto, they told me it needed a new Catalytic Convertor and a power steering pump, I took their word for it with it costing me about a grand. I received a call a day later saying my rear strut in my back tire was bad and needed replaced that alone cost me $400, feeling like I had no other option I said okay. Total in price was approx $1200. When we came to pick up my car we asked for my parts that they just took off and they wouldn’t give it me because they said I have to ask for that in advance..? Seems shady if you ask me.Regardless once leaving, my tire censor goes off and every single one of my tires is at a different air pressure. I take it back in and made them air them back up CORRECTLY!Needless to say I will not be returning, I just purchased my brand new car from Toyota in Washington MO and it was the best experience I ever had!

Went in Saturday afternoon and left with a car in 1.5 hrs.

Very good people and place

I just got my car inspected they did that ok, nice place for a dealership.

As always great service and reasonably priced. Thank you!

They worked on my car after an accident. When I picked up my car it was fixed properly and really clean. They detailed it great as a courtesy. I just ordered tires from them, they made it very convenient for me by coming to my work, picking it up and bringing it back and dropping it off. They have a long time customer. Thank you

Terrific! I highly recommend this dealership to anyone who needs vehicle sales and service. All employees are knowledgeable, courteous and friendly. My vehicle service work was completed in the promised time and professionally done. Thank you to Modern Auto Service Department for a job well done

Fast, friendly, and convenient.

Great service as usual.

Great service. Staff is willing to listen and meet your needs. We tried two Cadillac dealers in the St. Louis metro and we felt like just a number there. Modern is small enough to know you.

Got some new tires there yesterday. Competitive pricing. Good quick service.

The people at Modern Auto are wonderful! From purchasing our vehicle there 6 years ago to oil changes to completely replacing major parts, they have never let us down. They have worked through their lunch hours and stayed late on Fridays to make sure our vehicle was safe to drive, whether it was across town and cross country. Offering us a loaner vehicle has been so appreciated - life doesnt stop when you need new tires! We will never go anywhere else. Thank you, Modern Auto!

Although I have never purchased a car from here I have brought in several different cars for front and rear alignments. One of the cars was highly modified to be a lemons racecar and they aligned it and set the camber to our specs like it was no big deal. And they have allowed us to have our area younglife car wash at their facility for the last 7 years so I am very grateful for that. I highly recommend them!

These guys fixed my car after an accident and dealt with the most obnoxious insurance company ever. They were awesome (Larry is the best!) from start to finish and my car looks fantastic. A+ service!

Nice people.

Fun

Went to get a oil change place turn me down because i had a service dog with me it was a border collie I think they just didnt want to work that day but jim Butler change it and love my dog.

I took my car in for repairs in the body shop, and Wayne and they other gentleman were both extremely friendly. My car was back to me very timely, looked excellent and was super clean! I recommend using the body shop at Modern Auto.

I hear so many negative stories about car dealerships and their salesmen, but my experience with Modern Auto was completely the opposite. I couldnt have picked a better place to go. Doug was so nice, helpful and able to answer any and all questions. He was not pushy at all. He gave us plenty of time and space, while trying to make a decision. He was helpful in every way. Matt (w/financial) was also great to work with and helped me get my payments where I needed them to be. I highly recommend going to Modern Auto if youre looking to buy a new (or new used) car!

Great place to buy a car. Seriously no pressure sales team. Our salesman was super awesome, and so was the finance manager. Super easy to deal with and actually this is the third car my family has bought from them. My moms neighbors has bought both their newest vehicles from Modern Auto as well.

Everyone there is very professional, friendly and helpful. Also we get all maintenance work done there. We take 3 different trucks in. My husband works on heavy diesel equipment & has opinions on service garages. If they keep their garage clean then thats where Im supposed to take my trucks to. Theyll treat your equipment the same.

Always great to work with. Thorough and accurate analysis of my Vehicles every time. Great doing business.

Great service. Courteous and pleasant associates. Prices are comparable to the chain oil change places around town. Keeps me coming back.

The best service I received and they were very good at working with my truck until they found the problem. The staff was very friendly. The service Department really worked hard too pin point my problem . They called me and kept me up to date on what they found . And my Truck is fixed, if l ever need service again l will go to Modern Auto .

The service took less time than estimated.

Im always impressed with your customer service! Today was no different! I was given a rental car for free due to the estimated time increased due to defective parts received from your parts dealer. I just feel safer when my car has been taken care of at Modern Auto! Thank you!!

Staff are wonderful, Sherry,Matt, Dave Elder, Alex Straatmann and Jim jr.I trust what Dave Elder tell me about my vehicle’s maintenance needs.I have fun there and the place is super clean and friendly.Alex almost got me to trade vehicles and I didn’t want too. Had I stayed longer, who knows!!Thanks to the staff and management!!!!

Such a good experience with everyone I worked with. Friendly and upfront with me about everything. Respected my time and were very helpful in all accounts. I will definitely be back!

My son worked at modern auto and was replaced recently as he has been battling cancer the last few months. That should say it all about this business.

Larry worked for me and got a price near what I wanted for my trade in. Brian was very accommodating. The receptionist was informative and pointed me to the right salesman. Very good experience.

Just want to give a thank you to Brian and Celeste for their due diligence and willingness to stay after hours completing the deal on our brand new 2014 Camaro. They were extremely pleasant and we enjoyed our experience. Great staff to work with...thank you very much.

Wonderful Chevrolet Dealership. They always treat me so well. I do not go anywhere else. A Satisfied Customer. Thank you Modern Auto.

Everyone there was very friendly and helpful. We purchased a new Buick Cascada on that day and they gave us a very fair deal on our trade-in and the new car as well.

Modern auto is a very great place for any kind of work to get done on your vehicle

Love the service! Great, smiling people.

I have purchased 3 vehicles from this location. The sales process was easy, I did finance 1 vehicle, that process was simple, and easy as well. In addition to the sales/finance, I service all the vehicles at the location. Service department is great, they have accommodated my schedule many times, even offering me a vehicle to drive, or pick up/drop off service. Prices are in line with other certified mechanic shops.

Only place I go to buy a modern automobile

Have always had professional, honest and helpful interactions with everyone Ive interacted with. Highly recommend.

I am mostly skeptical when taking my car in to have service work done. I feel confident and trust the people at Modern Auto. If something doesnt need to be done they will be honest and tell you. I took my car in on 5/20/2016 they did some work, I took it on a long trip and noticed something just wasnt right. I called them when I returned from my trip and they said bring it in. They fixed the problem. I really do recommend modern auto service department for and make of car. I have even taken my Dodge Journey in as I dont trust the service department from where I bought it which is right down the road.