My latest experience with my agent made me post this review. In several occasions I tried to receive help but she is never available. I have been Crystal Insurance group inc customer for a couple of years now. Recently someone hit my car and was looking to receive help from my agent, but she is always at lunch or not available. I waited and called back and was told that my agent was not taking calls at the time. I asked the secretary or receptionist who should I contact to get assistance. Pretty much she told me to contact the other person insurance. I told them that the police only gave me a case number. The police specifically said call your insurance and provide the case number as they should be able to assist with next steps. This was very upsetting because I believe you not only pay to cover your car, but you pay for the agent to assist or provide guidance on situations like this. Not sure if my agent at this company is the one never available but unfortunately her customer service is not acceptable and unprofessional.

Spoke with Mr. Andy about getting General Liability and Workers Compensation Insurance. I dont know much about insurance so I’m grateful for him taking the time to go into great detail about both types of policies. For over 1 hour and 15 minutes, he took the time to break down each policy, answer all my questions, and tell me things to lookout for and be aware of while doing business. I couldn’t be more grateful for his professionalism and attention to detail. Thank you again Mr. Andy you did a excellent job. I wish you much success!

Ive worked with Andy Mendoza at Crystal for several years. Recently, he helped me renew my general liability insurance policy. The process was a breeze and Im always impressed at how quickly Andy and his team get the job done!

Mr. Mendoza and the Crystal Insurance Group has been a huge help to the Red Derby, and most specifically, in a consulting capacity. Mr. Mendozas analysis has been insightful, extremely knowledgeable, and incredibly timely! We look forward to our continued relationship with Mr. Mendoza and his Insurance Group.Sasha CarterRed Derby

I have worked with Andy at Crystal for our commercial insurance needs for many years and have been always satisfied. I love the fact it is a family owned agency and local, yet they broker with big national insurance companies. You know, sometimes when you do business with a person or group of people the service is great but not so personal. Not so with he team at Crystal who manage to not only provide great service, but spend the time with you to explain what you need, how your current insurance stacks up and whether they can help you with similar or better coverage at a lower cost. They routinely help small businesses find lower insurance rates, but if they cannot, they will tell you. Andys responsiveness is amazing and you know they are working hard for you behind the scenes. These are people you will get to know, will like working with and will implicitly trust them. What a great way to serve clients!

Our Maryland small biz has its health insurance through Crystal and they have been wonderful in helping us through the complexity and choices. We also have our biz insurance w Crystal including a company car. We have been w them for about four years and added things over time as our biz grew. It is such a pleasure to work w the team. Highly recommend.

Terrific customer service. I have had multiple houses and cars insured with this agency as well as life insurance over the years. Their expertise is top notch. I always feel valued.

I highly recommend Crystal Insurance! They were able to help me with both my personal insurance (home and auto) and my business insurance. This is a multi-generational family business based here in the District and has been around for, I think, over 30 years. When it comes to insurance they know what they are doing. They wont only give you the best price, but will make sure you have the coverage you need so when the day comes that you need to file a claim you dont hear your policy doesnt cover that.

At a time when I was disorganized and desperate, Crystal Insurance Group came to my rescue. Polite, helpful, going that extra mile -- thats what they do! I was making my first major change in nearly 15 years and was confused by the whole thing until Crystal Insurance made it easy. Will happily recommend them to anyone!

Great staff! Great service! Great experience all around!

The team at Crystal Insurance Group is great to work with! Friendly, professional and they know their stuff!

I walked in at 5 PM and they close at 5:30 and he told me I can’t help you right now come back tomorrow in a rude way So I walked away and I will never ever come back to that place

Waste of time.