Went in for an EZ-Pass Flex and left with that and fantastic AAA roadside coverage for my next few road trips. For those of your who think AAA is nor for your lifestyle think again. Lynne was a great ambassador who educated me on all the great services AAA provides. Recommend coming and signing up for their services.

Great service. I was able to get my much needed EZPass so close to home.

This was the most pleasant car service experience!! Henry A was incredibly helpful and showed me exactly what happened to my tire. It look less than an hour from calling in the service to leaving with my tire fixed! Couldn’t be happier

I wanted to apply for an international drivers permit and process was so quick and staff was very helpful .

They always come on time. I have a basic membership with only 4 service calls, and the basic used to give you 5. With upgraded membership though, you get 5 and a free car battery!

Both the tow truck drivers were very kind and professional. The weather was frightful. They stayed & helped until I felt calm & confidant about the vehicle. They sold me a battery with a great warranty. And the second tow truck driver even offered to follow me home in the terrible weather. Thanks to the cheerful dispatchers as well.

Because Lynne very patiently listened to my questions and described clearly several options, I feel inclined to work with her long into the future. I will call and ask for her when I can renew. She is a standout representative of what my family knows to be the v best Roadside Assistance Insurance Company, by far - thats AAA!!! Thank you; I look forward to working with you soon, again. S. Stein

Dont go there for brake work!

Locked my keys in my car. The dispatcher was super nice and thorough. Guy showed up quickly and was very professional. Popped the door open in half and second. The whole experience was probably thirty minutes for something that could of ruined the whole day.

Great info about ez pass!

They were listen were there fast and very helpful

It was Harbor they never showed up

My father and I had the most amazing experience with Ms. Lynee!!! She went above and beyond to help us!!!! I would highly recommend asking for her!!!

Lynee was amazing! I came in for passport photos and it I was literally out in under six minutes! This was without a doubt the most efficient location I’ve visited!

Avoid the DC AAA office at all costs. They run on a different system and charge you for passport photos and many other services that are offered for no charge with a membership per the corporate AAA.Buying a membership from them will NOT transfer to any other AAA! It is better to just purchase services from online or use CVS or Walgreens for passport photos. The staff closes the offices early or whenever they feel like it. They also extremely short and rude. They do NOT honor what they promise either, expect additional charges once the transaction is complete. The membership here is a BAD DEAL!

Worst service EVER. Called before 2pm for a tow truck. Given wait time of 65 minutes. Called at 4pm when no truck showed. First service request was apparently never submitted. Sat on hold for more than 20 min while rep tried to determine what to do and talked to supervisor to expedite request. Assured that a tow truck would arrive no later than 5:19pm (but probably much earlier). At 5:19pm called AGAIN - service message said truck would arrive by 7:21pm!!! Waited to speak to service representative - put on hold for ANOTHER 20 minutes. Very apologetic but told that there was only ONE company that serviced my area in DC (A.N.T. Towing) and that it was backlogged - earliest it would arrive was now 7:23pm. I have been paying for AAA since 1990...I feel like an utter fool for wasting so much money to get such CR*P service.

Great to have

I give my granddaughter a gift membership and live in SC. I was set up for automatic payment and an upgrade when I signed up for regular membership and for yearly and was billed a month before due. Did not find out until I called to pay for another year as had not set up for automatic or upgrade. I think they must do the easy thing for them and push the automatic button. Would not give me a credit as said I had already paid for something I did not ask for. Difference this cost me was $122 when should have been. $67. To get what you want do not let them sign you up for AUTOMATIC. Have not had trouble in Carolinas and Louisiana for other grands as not set up for AUTOMATIC

Very nice staff and great office space. One stop shopping for all things AAA, including international driving permits!

The tow truck driver never showed up. I waited for a while. Then I cancelled my subscription because I signed up AAA that same day. After speaking with them and receiving email about my refund they only refunded me part of the money I paid . Im so disappointed. Also I want my money back. Now I have to wait until a supervisor gets to work to review and maybe call me back. I wish I could have had the a good experience.

Excellent service, although they worked really hard to sell me stuff I neither need nor want! Got an international drivers license

Seamless curbside experience

Came here to get an International Drivers Permit. Process was quick and easy. Printed and filled out the application at home, biked into the office, took some passport-sized photos, paid, then signed my new IDP.My biggest gripe is that the cost of those photos - $13 - nearly matched the cost for the IDP itself - $20. Definitely hit a CVS or Walgreens for the pics.

AAA wasted no time coming out for my troubled car

In a slight panic to get back to IL, called AAA and they gave me perfect directions. EXCELLENT SERVICE!

Great & quick customer service!

Had no wait time. Staff was very friendly and attentive.

Quick easy friendly transaction

Highly unreliable service. Didn’t turn up as promised and didn’t call back.

Location is easily missed

Love it

Friendly people and very helpful. You can buy your EZ-Pass here.

Excellent service at the D.C. AAA office. Went in for an international drivers license, during my lunch break, and was in and out in 16 minutes!

Great food

Friendly and helpful staff

Good people

Terrible customer service