Shearer honestly does the best HVAC work within a 50 mile radius (at least) HANDS DOWN!! Ive used several other HVAC companies in the area. The amazing quality of work that Shearer does along with their outstanding customer service is incomparable. They are actual professionals who want to actually fix the issue at hand, if there is one! They wont give you the run around, they wont hang you out to dry, and they treat their employees well too. That says a lot about a company. I will ONLY use Shearer moving forward and I am definitely not the only one!
Our heat pump was 16 yrs old and needed replaced. Robert came out and put together an estimate. His walk through was extremely thorough and at the end he sat down and went over our options. He was friendly, professional and did not try to push or up sale on anything. He simply laid out our options for us to choose from. The install was quick and we were up and running by mid afternoon. If Shearer is available in your area I would not hesitate to go with them. They are friendly, professional and knowledgeable. I will be looking into there maintenance program as well. Thank you for the great service.
Condenser fan went out, called on a Saturday, tech replaced fan . The National average for this service is $450.00. My bill was $1104 the parts can be purchased on Amazon for$71. I consider this to be price gouging. I strongly do not recommend this company for service
My service tech Dustin was absolutely amazing! He is always so professional and does excellent work.As for the company, well I have been with Shearer for 11 years and up until this year, I was very happy.Unfortunately Scott the office person who is suppose to handle scheduling, never got called to schedule my service, this year. I had to call and fight to get service. Not a fan, he could not give me set time and date, never called back to ensure times until after the scheduled time waited 15 minutes past to say none could come. I am certain he is a nice person. However if this is how Shearer is doing business now. Well we are moving on.
I called them to look at my heat pump. They sent someone within a few hours and the technician, Jared, was awesome. He was very knowledgeable, very professional and very nice. They had to order the part to fix it but they were able to get it and install it the next day. Even the person I spoke to in the office (Scott) was super nice and helpful. No one likes to have repairs but having pleasant, competent workers makes it much easier to accept. I would highly recommend this business!
Worked with Dustin and he was just great! In addition I told him I was having problems with my fireplace gas starter and he took a quick look and realized it was just a bit finicky on how to turn the gas on switches...basically just human error on my part. Would definitely recommend.
Did furnace installation in December 2016. Very professional and hard working employees. Answered all questions I had. Furnace is fantastic. Just wanted to add an update since weve had this for almost two winter seasons now. House is warmer than it has ever been with setting at 70, but surprisingly, the gas bill is lower. Thank you for the excellent work Shearer Heating.Just an update. Third year and still as good as the first day.
We have been dealing with Shearer Heating and Cooling for many, many years. In fact we are part of their Gold Star program where we have them schedule to automatically come out in the spring and in the fall to do maintenance on our furnace and they check and make sure that things are in good working order for the upcoming season. We feel that this is a good value and protection for our furnace. We have had many furnace hvac technicians come out through the years, but feel that we found an exceptional person when we recently had “Dustin H.” do some work on our furnace. Not only was he schooled in the technical skills needed to make the repair, but he was a very friendly & personable guy. From our conversation with him we could tell that he possessed good values and a fine work ethic ....things that are representative of the kind of business that Shearer’s has always had a reputation for running.
Shearer provided prompt, same day service when my AC unit stopped working. The technician was highly skilled, and he thoroughly explained the repairs and cost. I will definitely use Shearer for future HVAC service.
My experience with Shearer was what I thought was going to end in a good business/customer relation. I called to have my boiler checked and looked over knowing I was probably looking at a replacement? Jarrod the tech came out and checked my unit, I was informed by him that I’ve probably got a year or two with current system and if I replace my whole system with them that there could be a credit on my new system for the service call? My mistake for trusting that, as I just called again to have the system replaced on 12/27/19. Now I know having a new boiler system installed isn’t cheap and I was willing to pay cash for the system and a service agreement but now they say I’m out too far? If that’s the case why would they take my hard earned money to check my current system but tell me I’m too far out for a whole new install? Just sad that businesses have to treat a paying customer in that way, I’m not asking for much just a new system. Update 12/27/19 just talked to the competition in the same town as shearer they’re more than happy to do an install and service agreement for a paying customer, thank goodness for competition and a reliable competitor who’s not gonna take my hard earned cash for a service call and then tell me I’m too far away. Would it make sense for your tech to offer a discount on an install if as you said I was to far to return for one? I think your confused on the issue of me demanding you come out that was not the case at all, I would never insist on you or your anyone coming out if you so choose not to, that’s your call not mine! I was just looking for a professional HVAC Service and it’s apparent that you are not.
The representative and the technical people made this installation of an emergency furnace replacement for an elderly woman as pleasant as could be expected. We are grateful for their efficient and prompt help.
They have made my elderly mother in law go without heat since Thanksgiving and keep putting it off saying they are waiting on parts. Its funny that the average person can call and get the parts overnighted but a business cant? When its warranty repair, you get put to the bottom of the list, obviously.
This is a great company. Very reliable, prompt for appointments, and they do not cut corners... they spend a good amount of time making sure everything is taken care of correctly. Weve worked with several of their technicians over our nine years with them. Theyve been great, always wear shoe covers and are very conscientious in the house. Zac has been our technician for a good while now and he is extremely knowledgeable and professional and has resolve problems with our equipment. I highly recommend using this company.
I recently had my air conditioner serviced, Lucas, the technician was polite and knowledgeable, explained everything he was doing. I find him highly skilled and dedicated to his profession. I have been with Shearer for many years, and have always been satisfied with their service. Thank you Shearer for your continuing excellence.
We have been customers of Shearer for many years. Have never had a bad experience. Office staff always helpful and friendly. Lucas, the technician, was here for a maintenance visit today. He was knowledgeable and very pleasant. I highly recommend this company.
The technician arrived within the 12 noon to 2:00 pm period. He actually arrived earlier than I expected. He did the job quickly and efficiently. He explained what he had done and made some suggestions as to how to avoid this problem in the future. Lucas was courteous and polite. I was impressed with his knowledge of my A/C unit. I would recommend Shearer Heating to my friends.
The young man that came to fix the air conditioner was very neat and well mannered. He was very good and he explained everything. And the price was reasonable. His first name was Luke.
Great local business with knowledgeable workers. Highly recommended
Shearer was such an amazing company to deal with! They called ahead to give me an estimated time of arrival and were very pleasant on the phone. They came the next day for us, which completely surprised me, I thought I would have to wait several weeks.My tech was SO knowledgeable of everything he was doing and thoroughly explained things. He was in and and so quickly, I was shocked. Our total price was very reasonable and fair. I highly recommend this company. (Now if only they took care of internet and electric issues too!)
Shearer Heating and Cooling has serviced our heating and air conditioning system for several years. We are personally pleased with their service and would recommend them to anyone in need of professional heating and air service. Their technician, Lucas, has always been thorough and professional.
Lucas the service tech did an awesome job! Fixed my furnace and AC problems... diagnosed and ordered the rest of the parts...great job! That boy needs a raise....the customer is always right!
The service was very efficient . The service man was friendly and knowledgeable. Within an hour, he arrived and it did not take long to fix the problem . I will be referring and using Shearer again.. Thank you !
Thank you for adjusting the air speed in my new furnace, it had been like a freight train arriving with cold air and the sound was very annoying, but with a little adjustment I now can enjoy listening to quiet music or have an enjoyable conversation. Thank you also for a very professional young person as a technician who was very knowledgeable and listened to my concerns.
Although due to human error - mistakes happen - and my appointment wasnt technically made, Shearer was kind and apologetic and saw to it that a service tech was sent. Lucas was professional, kind and knowledgeable. Great service, reasonable pricing. Highly recommend.
Ive had Shearer H&C servicing my furnace and A/c for several years. Their techs are very professional and courteous. Do a great job!
I was more than satisfied with my check up. Lucas did the work and he was such a polite young man and kept asking me if I had any questions.He is a definite asset to your company.
Our air conditioner went out, of course, when it was very hot and humid. I called Shearer and someone came that very afternoon. However, we had to have 3 parts ordered from the factory. To our surprise, 2 days later the parts were being installed. We were quite pleased that they got the parts so quickly. It could have been a lot worse and it was continuing to get hotter and more humid each day. They did a terrific job and did not disappoint. I highly recommend Shearer Heating & Cooling.
They kept their word. Stuck to the price. Did the work and weve had no problems. True professionals.
Sheares did a fantastic job fixing my A.C. unit. Zack the technician was professional and efficient. 5 ☆ review and would 100% recommend.
They put new heat and AC in my house. Did a good job.
I would rate this company 100 stars if I could. Wonderful in every aspect!I called SHEARER HEATING AND COOLINGLUCAS walked up to my door.. looks like a high school kid... BUT WOW!!!I WAS TOTALLY IMPRESSED WITH HIS KNOWLEDGE AND MANNERS.LUCAS figured it out, fixed it, and checked everything!!! I was amazed!!!This guy is a ASSET TO THIS CO.VERY GOOD AND DEDICATED..THIS HVAC company is wonderful.LUCAS is polite, explains everything to you. He is very respectful and a delight.HIGHLY RECOMMENDED!!!
Have used them 20 years. Have a Goldstar plan. Very efficient. Lucas is a good technician. Explains what he is doing.
Im very pleased with the two hour window, mine was 8-10am, they arrived 8:30 - 8:40am, the serviceman was polite and right away put foot covers on to protect your floors.Their knowledge and service of the equipment is excellent. They offer a maintenance program that helps with cost.
I needed a whole new complete cooling / heating system...So I called Shearer, Spoke to David and he arrived to my home very promptly and measured for the size unit that I would need and explained to me about the features of The Carrier Infinity Cooling and Heating System...Two Days Later The Technician Angelo arrived at my home and installed the complete system very Proffessionally and Extremely Neat with no mess and dirt in my home...I was totally impressed how great of a job this man did and with a great attitude & personality as well ...David and Angelo a great team from Shearer...Thank You Both Very Very Much...Johnny Bungard
We are Gold Star account holders for service to check our HVAC system Spring & Fall. Technician Lucas did an excellent & thorough job inspecting & cleaning the entire AC unit. Lucas also gave me a lesson on the maintenance of the attached electronic air cleaner - much appreciated.
The 2 service guys were friendly and efficient. They asked the problem with the furnace and got right to work in diagnosing the problem. Clean and courtious. I d recommend Shearer for heating & A.C. problems any day!
I loved Lucas the serviceman so this review has nothing to do with him. I called Shearer at the end of October 2018 because there was water leaking underneath the furnace. A little over $300 later they said the drain was cleaned out and the problem solved. In February 2019 I noticed the water was back. This time they said the drip pan under the pump was cracked and THAT was causing the leaking H20. Lucas glooded the pan and we are hoping that will solve the problem because you cant buy just the drip pan, you need to purchase a whole new pump ( over $300). I was charged almost $300 again ( for what I believe was the problem the First time) It cost $65 to glue the drip pan and of course there was the service call and app. $150 to clean the pump since it was off the pan and reattach it. I was NOT happy with the 2nd charge and I will not be using this company again.
The two technicians that came to my house wer very polite, on time and efficient in doing the service check on my ari conditioner.
Great company who showed up when they promised and did work professionally for a reasonable price!
Excellent service, the technician was very friendly and fixed my furnace in an hour!
Fantastic, professional, and affordable. Ill be utilizing their services again!
They said they replaced the same item in 4 months..Dont think they did anything,except charge me a lot of money..If something goes bad so fast I think they should have replaced it for free..
Called these people and ask to speak to a manager and they just hung up on me...called back and a lady was snotty saying “what was your call pertaining to?” If that’s how you talk to your customers then nvm straight disrespectful...probably cause I was polite and might have sounded like a salesperson but sorry for having manners
Excellent service, on time, experience and friendly service man.
Extremely friendly and helpful
Lucas K