On this day I had to make a visit to the parts department. Mario was very helpful and professional as well as the gentleman named, Jose that works in the service department who serviced my check engine light. There was a lady in the service or parts department that was very helpful as well, unfortunately I just dont remember her name. But all three were able to be very helpfu. Mario was even kind enough to look under my hood to see what what my issue was. From what I can tell the entire staff is always professional and courteous every time I visit this dealership. I dont mind driving from Oakland to Walnut Creek where this service department is located. What Ive learned in life is that convenience is a piece of mind instead of going somewhere that is closer to you but Im not willing to take that chance.

Michael Stead Cadillac provides great customer service! Thank you, Jack for taking care of my XTS!

Wow, Melissa is an excellent General Manager. Absolutely problem solver power house. Thank you for listening to our complaints, and fixing the problem. We look forward to being long term customers. #forlife

MICHAEL STEAD CADILLAC was the best car leasing experience, EVER! Dominic was knowledgable, conscious of our needs, and didnt waste our time. The whole process took only two hours from start to driving out the lot. Their customer service was exceptional! Dominic even drove our old car to our house to open the garage for us since our new car wasnt synced to the garage door opener yet. Now thats service!

Love the service Michael Stead Cadillac. The repairs took longer than expected, but I had a loaner and my car was delivered to me when done. Such a great experience! Worth the drive!

Michael Stead Cadillacs sales team, Jon, Rich and Sean went above and beyond to make our first Cadillac purchase be the best experience we have had. We love the quality of our Escalade. They even called and checked on us the next day to make sure we were satisfied. They never pressured us and always asked what we wanted. I cant say enough about this dealership!! If youre looking for a Cadillac to purchase, make sure to check out Michael Stead Cadillac.

First and foremost.. Probably the Most relaxed atmosphere and attitude i have had the pleasureOf doing business with in The Car business.. I!!Special mention to John Perry *( Sales manger)* His professional attention and excellent 10 StarAttitude is why I pulled the trigger on A 2021 Ct4-V, when I was Really just starting to shop around,,.However,,. The whole staff *as well *( Trevor and Shaun) were Extremely professional IN every Aspect!!The Most surprising was When the astonishing Numbers came through IS WHY purchased it right thenAnd there!! As well as there No pressure attitude..I would highly recommend them to anyone in the market,,Cheers to The best buying experience ..Keep up the great workBest regards.,David

What an amazing dealership. Aric made everything so easy and smooth we recommend this location to anyone looking for great vehicles and amazing customer service.

Excellent experience purchasing my new XT6.Kiel was patient, explained purchase and vehicle details.Aric was well organized and prepared with the documents and took me minutes to complete.Great organization with a wide selection. I will return for my next vehicle.

Service Department Review: Just top notch communication, quality of work, and great service advisors. Highly recommend!

Great experience with Jack in the service department I would highly recommend this dealer to anyone looking for a dealer they can trust they really took great care of me and my cts v thank you walnut creek Cadillac for a seller experience keep up the great work. Cadillac Kurt

Great bunch of people that help you with everything!!I highly recommend this dealership!!

Just leased our second Escalade from Michael Stead Cadillac. The sales staff was great. Straightforward pricing. Sean the finance guy was very efficient and respectful of our time.

Great experience. Best selection of Cadillac XT5s in the Bay Area. Got the hard to find Night Vision option that nobody else seemed to have. Dealership was clean and comfortable, and my salesman, Dominic, came in on his day off to finish the sale. Highly recommended.

Sales representative did not do a hard sales tactic. We appreciate the courtesy given to us, all questions answered and explained.

Very help full with service and needs Jack in service was very polite and knowledge

Good dealership. Friendly staff.

The shuttle drive to and from was great was a nice friendly in house employee Im not good with names but she said she from Philippines that I do remember laughing about talking to someone from the future since technically we live in the past if you call someone who is over there. Overall friendly service took care of all my recalls in a timely manner. All cleaning precautions were taken while I was there i dont know if my truck was wipe down after because I wasnt there but I confident it was. They also did a 31 point inspection which was great. Do recommend..

3rd Cadillac Ive bought here. A++ dealer. Trevor in sales is the one to see, really knows his Cadillacs and very,very helpful. Melisa the GM will really take care of you if needed. Service is top of the game, David J is great.

5 Star Car! 5 Star Sales Team! 5 Star Customer Service! Talk about amazing!I loved the Cadillac XT6, but more than anything I loved the customer service. From the second I called, I was greeted with respect and welcomed in. After test driving luxury midsized SUVs, this one clearly stood out. But what really won me over was the sales team- Aric and Dominic were respectful, honest, and courteous. They had technical expertise and gave us space to make our decision. The whole process was smooth and left no doubt in my mind that the quality of the service is just as lux as the quality of my car. I was so happy with the customer first approach I purchased the prepaid maintenance. The service was so good I could actually visualize getting my car serviced at a dealership. I would highly recommend Michael Stead Cadillac!

Great service and wonderful staff! Trevor and Dominic are superb!

Great service...David is the best!

Great dealer good service David in service is great thanks

Michael Stead Cadillacs Service (and Sales) are top tier. You get personalized service, and highly trained technicians who take care of your car like its their own. Ive had my ATS-V for 4 years and theyve always treated me well, and I would only take my V to them for service.

My service tech is the best, always quote me the best price and respectful of my time, my car is always ready when he says it going to be done.

Owner of a 2014-2019 Cadillac CTS. Over the 4 years of owning this car, most services were done at Michael Stead Cadillac. A very upstanding person there earned my trust. This guy is just outstanding and extremely helpful. Listens to your concerns and always willing to work something out. Loves the business, and shows that with integrity, that my car was in the best hands and they will figure it out. They solved every problem fast and accurately. With mechanical engineering things are bound to wear out, but one place I highly recommend you go, is here to Michael Stead Cadillac. David J I want to thankyou for making my Micheal Stead experience one of the best Cadillac experiences around the bay area. Not another dealership in the bay area can come close to the service, support and integrity that this place has to offer. I recommend you see David J if you need service beware of other service advisors on the team when looking for great service.Downside is, they are very expensive but its excellent quality for the buck.

Was able to get our vehicle in same day for routine maintenance. Everything went great.

I am very happy with my purchase! Richard E. my sales person, was very knowledgeable in the car I wanted. He walked me through the whole process, he made buying a car really enjoyable. I would highly recommend him to my friends and family. I hope I get to work with him again.

Great customer service.

After failed attempt at another dealer with rude sales people, we showed up here and were instantly greeted with a friendly face . They are very helpful and courteous. This group of people treated us with respect and like family . Sean or Shawn I dont remember how to spell his name but he was a great help we were there for only 2 hours they offered us bottles of water and worked with us quickly . Didnt try and upcharge us and we drove off with the cleanest escalade on the lot . No buyers remorse no question we will be back . Overall a very good experience at this dealer .

My experience of buying and financing the 2019 Cadillac XT4 at Michael Stead was Wonderful! I felt at ease. I felt no pressure. Alex, Jim, Jordan and the gorgeous Melissa demonstrated the true definition of a teamwhilst making me feel that Im part of the process by keeping me informed and in the loop when all I had to do was relax ans decide on which one of the gourmet coffee concoctions to help myself to. I didnt have to negotiate with sales people because I was working with highly professional experts that are on top of their game as well as being very accommodating, respectful, and considerate individuals. Thank you for giving me an indelible expedition! And thank you Larry for delivering Miss Cadillac.

Had a one of a kind experience here! No pushy salesmen and the easiest financing experience I ever had(mind you my credit is not perfect) with the lowest interest Ive ever had!! Thank you Michael Stead Cadillac!!

Professional, competent and friendly. Really nice.

We went into buy a used luxury SUV & ended up with a new lease with a ton of rebates & the payment was lower than getting a used SUV. Excellent service by John the sales manager & Arik too care of the rest with test drives and complete tech setup. I highly recommend Stead Cadillac if you like SERVICE!!! WE WERE IN AND OUT IN UNDER 2HRS. TY Gentleman, Ken

Treated like a five star hotel guest. Only problem the tech failed to check the air pressure on my tires before returning the vehicle.

Pleasant, thorough andTimely. Thank you forthe service.

Very knowledgeable and friendly

Great experience working with Aric on my lease of a 2020 XT6.Very professional in every way! I gave only 4 stars as the interior of this loner car could have been detailed a little better.

Awesome customer service by the Service Manager Bobby and Service Advisor Brain. They took care of an issue I had with my air bag light coming on intermittently. The service department is very efficient and the staff goes above and and beyond the two times Ive had to come in. BTW they also work on all GM cars. Nice, I can bring my Chevrolet here for service because of the customer service experience that I dont get anywhere else. Keep up the good work guys!!!

Excellent service as usual at Michael Stead Cadillac. If youre a Cadillac owner this the place to go for assistance. All of the employees are friendly and willing to provide top-notch service. I made an appointment, and upon arrival, they began the check-in process immediately. There was no messing around or unnecessary waiting, whatsoever. I highly recommend Michael Stead Cadillac for their effective and efficient service.

I had the worst experience in this dealership. The Sales person don’t know anything about selling cars. We try to keep the Business going in this pandemic time and we get the worst experience. I will never go and buy the car from them anymore. I love Cadillac cars and I always will drive one, but next time I will give the business to somebody else, not Walnut Creek Cadillac.

Not a good experience at all, bought a Cadillac xt6 2020 and the transmission froze on me within a week, had a difficult time getting a loner and not satisfied at all

Thank you Jeremy, I feel good about the outstanding services and your suggestion to keep my car overnight to repair the radiator. I also enjoy driving the loaner SUV x5. Thank you for the excellence services.Reginald Bowden

I have dealt with many service advisors at dealers like Lexus, Ford, Honda, BMW, Jaguar and a few other dealerships throughout my vehicle ownership history. Jeremy Wilson stood out immensely. He was very kind, and very attentive to my multiple…and I mean multiple concerns, even when I am sure he knew most of them I was just being crazy about. He was *very* prompt in responding to my emails and phone calls. When I’d throw in a last minute request for him to have the technicians look at, it was always “no problem, Ryan.” He was very professional, but very down to earth and personable as well, and knows how to have a good laugh. The mix of all four of those things are very important in a customer-facing position like he holds.He is very honest, and did not try to sell me anything that my car did not need, which I truly appreciate. Trust is very important, and once it is broken, it will not be gained back. I have experienced dishonest service departments before. I am happy I can trust Walnut Creek Cadillac with my vehicle, as well as my mother’s GMC.

Low pressure sales, good deal on the vehicle. Would have liked the transaction to take less time

I have visited a number of Cadillac dealerships in my years of owning & leasing Escalades. This service department is the FIRST where I didn’t feel they were trying to sell me something I didn’t need. They perform amazing service EVERY time I visit & truly go above & beyond!! The service MANAGER Todd is available to customers consistently & I appreciate how he is respectful to both customers AND his staff. Everyone works together beautifully, makes me feel very comfortable with their EXCELLENT service, & tops it with a Peet’s cappuccino! What more could anyone ask??5 stars & 5 hearts!!❤️❤️❤️❤️❤️

Larry was the best service rep that I have had at Michael Stead Cadillac, heres hoping I get him again! He was pleasant, cheerful, and helpful, unlike some I have had in the past! Thanks for having him there.

Fabulous service! Erich was great to deal with. Very professional. This is my go to Cadillac for all service and purchase needs in the future!

I had my first service done at Michael Stead; the service person (Joseph) wen out of his way to meet my service request in a timely manner.

Kiel our sales person has been very helpful both in our purchasing and helping us afterwards. Patient and understanding.

My Cadillac was serviced here few months ago. And boy I tell you Sean DeOcampo is the best! Best customer service I ever had. Thanks Sean!

Jeff was very helpful to finding the issue with my door handle and fixed it in less than an hr. Thanks so much!

Awesome service department! Will continue to take my corvette for service with David.

2015 cadillac scalade preowned. service said, your waranty is done. it has 50,000 milles.spoke to the general manager and she told me the same thing. that was over 1 year ago. just recently the navigation screan went bad, I took it to concord chevrolet and they replaced it and told me my scalade still under waranty bumper to bumper... so the fat service writer and the lady general manager both of them lied to me.

I just had my 2016 Honda Odyssey detailed here. Its been on several road trips across the country and has been camping several time with a Girl Scout troop so it was in desperate need of a good top to bottom detail. These guys sure delivered. It honestly looks brand new and I couldnt be happier. I will definitely continue to rely on this team to keep my cars looking new. Thank you!

Expensive for original parts!

Dave is the best in service! He has helped us for years and is totally trustworthy, courteous, and knowledgeable.Jen and David Wu

The representative ( Jim Baas ) offered very poor customer service and seemed unwilling to discuss my purchase as he did not have the model I was interested in stock. As I found out later they had a nearly identical car on order.....I purchased elsewhere and got excellent service and a better price on a better car.

In my opinion, the service department here is top notch and really does what it takes to make me feel like Im part of the larger Cadillac family.

Hello,Ted was the person we had the appointment with. He has a great personality and does everything to make you feel good about getting the concerns you have about your vehicle resolved. He passed us on to a mechanic who was very patient and very willing to listen to our concerns about our vehicle. The mechanic did a through job making us understand the dynamics and the performance of our Cadillac Escalade. We were please with the service we received from Stead Motors.

Richard in sales did a great job. This is the 2nd Cadillac I purchased from Stead and the service department does a great job too.

Michael Stead Cadillac has my respect, awesome dealership, everyone here is very friendly and ready to help. I got a 2016 Cadillac SRX, every time I bring the car here for service and any other issues that I have with the car they treat me like a King, I feel very comfortable at their waiting area. Ken is my person at the Service department, always explained to me anything that its going to be done at the car, fantastic attitude, great customer service, I do really appreciate that, good job guys, keep up with the good job. Thank you very much!

Update: The car is still at Cadillac. The car has a new battery from AAA, always lit up when I turned it on. It would make a lot of engine starting noises but the engine wouldnt start. Cadillac diagnosed this as a bad battery cable that is restricting the power. I dont know whether to laugh or cry.Always remember that the repair guys work on commission and they are required to get as much money as possible from each repair opportunity. I went in with a simple problem, they told me that I needed unnecessary repairs. They did the repair wrong. My car has been there 5 times and they cant put it back where is was. My car is junked and very unreliable. They have charged me for every repair even though the unnecessary repairs that were originally done wrong caused all of the other problems. They are refusing to accept responsibility and I dont know what to do with my ruined Cadillac that needs to go to the junk yard. Oh, and one of their repair guys stole the iPod that was in the center console attached to my music system.

Very pleasant experience. Wonderful fast service. Great staff. An overall effortless transaction. The entire team is awesome.

Friendly staff and charitable golf host for youth programs . Keil and is a nice sale person .

Only place to go for Cadillacs thanks David

These folks really do provide excellent service! As visitors from St. Louis, we are so glad to have come across Michael Stead Cadillac when our car acted up.Our service point of contact was Renault Hart. He took us under his wing and kept us informed as they determined the unusual nature of our problem.It was repaired, we are back on the road and grateful for the service they gave us out of towners. Thank you Renault, Ken, and the service folks at Michael Stead Cadillac.John Gray and Family

Great customer service!Kind,courteous and friendly staff.

I wanted to check out the latest of Cadillacs luxury sedans, the CT6. Very impressive styling and features. They had the model with almost every available feature in it. The salesman was very kind and after getting the feel for the car while parked he offered to let me take it for a drive. Nice experience.

Stead does a great job overall

Ive been a customer since the mid 70s having owned several Cadillacs including now. My most recent repair visit was disappointing. They completely screwed up the repair and overcharged me several hundred dollars. There are parts missing that were there when I took the car for repair and theyre not returning my calls. If this had been my first visit it would have been my last. Im thinking of buying a Lincoln now. Five decades of Cadillac ownership compromised. Were going back to Lincoln. We owned one Lincoln for 17 years.

They get the job done but they are not very accurate on their repair quotes. Always cost more than I was quoted. I miss Mazai Cadillac in Antioch, they were much better at making you feel valued. Traded in Cadillac for mercedes because of it.

Professional service and everything was fixed the first time.

They are nice and friendly even though I didnt spend any money.

Excellent service, knowledgeable staff... friendly...

Excellent service department. Work done in a timely maner

Aric was so professional and easy to deal with, honest and very fun to work with. I have already told my 2 friends, that are actively looking for a Cadillac, to call him and NO ONE else. We live in Dublin and we drove to WC due to Dublin being awful to buy from AND the drive was worth it.

Great service. they fit me into their schedule on a Saturday and stayed a little late to make sure the job was completed.

I go out of.my way to bring my car here from Livermore after multiple bad experiences with my local dealer. Ive always felt I received honest work and good service. Francis, my service writer is frendly, respectful and knowledgeable.

Exceptional customer service provided by Ted in the service department. Ted is very friendly, and professional. Ted, and Stead Cadillac in Walnut Creek is highly recommended for service on all your GM vehicles.

The entire service experience was positive. I could not have asked for a better interaction or outcome. Thank you.

Austin, Fermin and John P were super helpful, informative and easy to work with. I never felt pressured or haggled. They made the leasing process smooth and simple. So much so, Im considering leasing a 2nd vehicle.

I have had 2 years of excellent service with this dealership and looking forward to many more...

Shawn was responsive to the delays in getting my truck fixed and flexible with my time. And, worked with his manager to address a loaner that was less than acceptable.

I purchase a ATS 4 AWD 2.0 Turbo, this is a great performance vehicle. I will like to recommend and acknowledge Tim (Service Manager) and Chico (GM sales person)for the great service that these two wonderful persons provided to me and my wife.

Great customer service start to finish

I have been coming here for the last couple of years! Very happy with their services.

I was looking for a Ford SHO, I found one at Michael Stead Cadillac in Walnut Creek California and mind you im from Pittsburgh,Pennsylvania... The entire deal from start to finish was done over the phone... I cant say enough good things about Michael Stead Cadillac... Customer Service, Sales, Management...Excellent Excellent Excellent! If youer looking for a new or used vehicle your first stop should be Michael Stead Cadillac...I would like to give a special thanks to the managers Bob and Melissa, I couldnt have asked for a better group to deal with from the beginning to end, Excellent and we all know how hard it is when looking to buy a new or used vehicle... I Thank You Guys for making my vehicle purchase experience so pleasant!!!

They were great to work with.

Treated like VIPs today by Jonathan. Thank you for the WOW experience! Best coffee anywhere

Great deal and people. All the way from San Diego. Aric is very professional.

Discovered that our week old 2013 Cadillac SRX would not eject the disc from the CD player. Called the Service Dept. and spoke to Barry Bookman. He suggested that I bring in the car, at a time convenient for me, to have the problem diagnosed.When I arrived I was greeted, in a timely manner, and invited to relax in the customer lounge area while my car was being checked. After a brief period of time Barry told me that there had apparently been a computer control glitch and the unit had been rebooted. He also informed me that, while the car was in the care of the shop, fluid levels, tire pressures, etc. had been checked.The car was returned to me and everything appears to be functioning properly. A pleasant experience and up to the service standards that I have come to expect from Michael Stead Cadilac

Mr Chris Hearty, the service manager, went the extra mile in resolving an issue I had with my vehicle. Because of him I will go to Michael Stead for my next vehicle.

I went to Michael Stead Cadillac last Thursday Nov 6th because I had a collant line leaking. I have a 2006 Corvette ZO6 with 101K Miles on it so I wanted to get a quote to repalce all of the coolant lines. I talked to Tedd Romano one of the service writers he looked at the car and quickly quoted me a price of $2900.00!!! I asked him if he was sure at which time he stated he would check with his service manager. While Tedd was checking with his manager I called Able Chevolet in Rio Vista because theyve always done the services on my car. I talked to Rich Wilhoff the service manager and let him know the price I was quoted from Michael Stead which he almost choked on. Rich priced the full hose replacement for my car at $600.00 not $2900.00. While I was on the phone with Rich, Tedd came back out and lowered his quote to $2200.00. The only reason I stopped by Michael Stead was because it was close to my work. I wont do that again... Able Chevrolet replaced all my Hoses, Belts, Trans & Diff Fluids and installed steal braided break lines for $1100. Still way lower than Michael Stead.

Before contacting the good people at Michael Stead, I had been working with another dealership to buy a new CTS Vsport. We test drove one there, liked it quite a bit and requested a price quote on one in Phantom Grey (the test vehicle was black). Without going into too many details, we were treated like raw recruits trying to buy a used car at a lot just off of the base. I looked on the internet for a dealership that had a Vsport in grey and found Michael Stead. From the outset my interaction with the personnel at Michael Stead was pleasant, professional and helpful. I believe I got a great deal without being subjected to arm twisting and pencil games. It was an absolute pleasure to do business with Melissa, Alain, and Peter. They were patient with all of our questions and thorough in their answers. I will gladly drive the 150 mile roundtrip to buy another Cadillac from Michael Stead when the time comes.

My wife was getting her car service there and I asked him if they could make a key for my Chevy Impala. They said yes but it would require a one-hour programming fee so roughly $200 for a new key. I called the Chevy dealer and they said that was not necessary that if you have an existing key you can program the new key and the they would do it for $45.

Terrible customer service in their service department! My husband had an appointment this morning to have our new Cadillac serviced. We purchased the car at Michael Stead about three months ago and it was due for a routine maintenance check. He waited over TWO HOURS and no one even looked at the car! They are anxious to sell you a car but they do not follow up in their service department.Think twice before shopping here!

Very nice place.. Staff is very friendly..

Bought a used car. Great experience.

I didnt have a good experience at Michael Stead Cadillac this time :(