I took my car in for a recall-repair. The check in process was fairly easy. Unfortunately, everything after that was incredibly disappointing and I left not only frustrated, but vexed. I hate to confirm what has been previously said by a previous customer, but Bernard was extremely rude, and unprofessional... All ending with, “There’s nothing we can do for you!” Much as the Walnut Creek location is my neighborhood Range Rover service center, I’d happily drive across the bay for better service. This was completely and totally unacceptable!

I got in and out quickly, friendly service! Ill be doing business with them in the future!

We drive about 60 miles to use Cole for our Jaguuar service because their customer service is outstanding!

Did a great job. Explained the service, what was included and got it back when I asked for it. Had covid procedures in place.

SATISFIED WITH MIKE HENDRYS HANDLING OF MY PROBLEMS

Had to have my ABS Module rebuilt for my 2001 Jaguar, not an easy job. Cole European did an outstanding job and the price was very reasonable. Bernard was extremely helpful and made sure everything was in perfect working order before I left the dealership. Great customer service and great work ethics.

Have 2019 I-Pace from Marin dealer. The 12V battery went flat multiple times and the Marin service dept never found anything but I went to Cole this time and they found a software update for the BECM that is likely the source of the problem. Car is now updated; well see if the problem (which is aggravated by staying home all day every day) has gone away.Edit: the first fix didnt work but I brought it back and the second software update did the trick. Dont know if it needed both, and having to go back was annoying, but its fixed for real now!

If you own a Jaguar, no matter what Year Coles is sincere and Dear, so take your Jaguar HERE. COLES EUROPEAN.

Service from Cole European is simply SUPERB. I cannot say enough nice things about them. This is the 5th car I have purchased from Cole and somehow they manage to improve each new car!

Very friendly and helpful..took excellent care of us & our car!

Courteous, accommodating and very professional.

Great service, great loaner. I was able to locate a coupon online which helped with the final bill also. Its never fun having to have your car in the shop and anticipate the expense but the team in the service department helped alleviate all the stress.

Great service and decent pricing.

The worst place to take your car . Please don’t go there . Too expensive They will try to sell and if you don’t do what they recommend they will refuse service . Bernard is the worst and if you decide to take your care there Ask for Michael don’t go with Bernard .

I have had several Jaguars, 3 XKs and now this f-type, driven them more than a quarter million miles and serviced at four dealers. My experience here was the best. The service tech, Michael, believed me when I told him about rough shifting. The service team seriously looked into the problem instead of telling me Well, this car shifts rough as Sacramento had said, and ultimately they replaced the transmission - under warranty. My car runs better than when I bought it. Throughout, Michael kept me apprised of what they were doing and got me a loaner of the same model as mine.

Definitely needs more modern decor. Anthony was a great! And Steve always seemed me on my way with a smile!

I am an employee at Cole it is an excellent place to work good people with customer satisfaction first attitude. The low pressure environment brings a good attitude towards the customers needs

Always a pleasure dealing with Cole European service department. The staff is very friendly and walk you through all the steps during service. Great loaner fleet everytime!

I had a difficult and unfortunate situation. Anthony and Steve really went above and beyond to help me out. Sincerely appreciate it.

Great service and very professional.

Best place for my Jaguars,

Steve has taken care of me and my car for years. Fair and honest!

Good experience but did not have a loaner car available for the second time I’ve been there. There excuse was “we are busy today.”

Knowledgeable and courteous staff.

Great customer service!

Very fair, open and great to work with.

Very hospitable and helpful

Great friendly service

Amazing service!