Vernon Hills store...ugh. Bought 1 item I needed yesterday, got home and saw the acrylic on the platter hada hairline crack. Came back today just to exchange...no deal. They ask you if you want a receipt, but I knew I wanted this 1 item, thus I declined. Well...no receipt, no exchange. Really? Theyd rather pass off a regular customer than just exchange it for another. Blanca was so matter of fact...wont be back. Thanks but no thanks Blanca.
If I was able to give this Dollar Tree location a zero stars I would. I had the worse experience today. Customer service was horrible. I was in line for check out and the cashier was leaning on the counter on her phone while checking out the other customer in front on me. When it was my turn she was completely rude. When I asked for my items to be placed in a bag its was like end of the world she was more rude. Her name is Noelia from the receipt. This location needs to re-train their employees. Atleast have them not have phone at register. Today is the last time I will go to this location. Ill go to the one closer to me. More friendly and are aware of their customers.
Worst customer service. I called corporate because the store cannot issue a refund. Fine understandable. But I asked for a gift card to evenly exchange because I did not want to buy anything at the moment. They won’t exchange for gift cards. Called corporate and the CS REP just hung up. I wasn’t being rude or cursing her out. I was just trying to find a solution. No where on the receipt does it say they can’t issue a gift card or store card! If I could give 0 stars I would! The WORST COMPANY FOR CUSTOMER SERVICE.
When I took my items to the only register with a light on, which did not have a cashier at it. Several registers away, 3 clerks were having an engaging conversation. One woman come over and rang up my purchase, and before I could pay her, or select my payment option she WALKED AWAY FROM THE REGISTER to go back to her conversation with her co-workers. She never greeted me or spoke to me at all. I paid with credit card, and was not given my receipt. I simply left the store with my purchase. The clerks just kept on with their conversation. It was very, very rude.
This place used to be great and amazing service. Now its a joke wokers are lazy. Management has no idea whats going on. They have 1 cashier all the time with very long line. And when I asked about balloons they said they cant do them u have to blow it up by mouth.
This dollar tree really had an excellent selection of stuff.
Many kind people work there, but I wanted to give a shout out to Ladonna because she seems very kind and welcoming to everyone in the store. She has patience mixed with drive for a great balance of work & kindness. It is evident that a simple smile and gentle laugh can go a long way. She brought that to me that day. May it be known
Got some awesome Halloween decorations!!!🎃
One of my favorite store. The store has a European flair and a reminder of the old country. Excellent meat, cheese, chocolates, beauty products and other goodies.
This Dollar Tree is always well stocked. The craft section was full of fun new items. The staff are friendly and helpful.
After waiting in line for 10 min, The guy at cashier counter said he can’t get helium balloons done and it’s need to be ordered and picked up later.The Interesting this is was, the other lady cashier got the balloons done for other customer.This is the bad service I have seen, can’t expect more from a dollar store.This happened on 12/14/2019 at 1:30 PM CST
Horrible customer service Id give a 0 if I could do NOT shop here and if you do avoid cashier Nenita she is the rudest cashier you will ever meet and is always grumpy
Got a chance to speak with Peter today (while store manager Harvey is on vacation) and was told that this store has no return policy and even if exchanging, can only do 5 items at the time. Not sure if maybe Dollar Store forgot, but under Federal laws and regulations:Federal law provides a “cooling-off rule ” giving buyers three days to cancel purchases of $25 or moreBuyer can cancel for a full refund extends until midnight of the third business day after the sale.The rule applies to sales at the buyer’s home or workplace, at facilities rented by the seller on a temporary basis, or at locations otherwise away from the seller’s normal retail location.Of course I will be contacting the corporate and BBB, but that also means, that me and my family will no longer be customers of Dollar Store.
The space itself is a little unkempt but this location is almost always well stocked and always leave here with a few things I needed and things I didnt know I needed.
Its a Dollar Tree, great deals for just about anything. While this location has over-grown the original floor space, it is above avarage.
I really feel bad because of one of the cashiers. I believe there are two Asian cashiers in Vernon Hills location.The young lady is good, but the other old lady is the worst cashier ever I have seen in my life. She never greeted customers. Never say Hello or Hi. Never say thank you when she gives the receipt. She always looks bad and unhappy. I can not understand she still works there. This store was my favorite store, but I dont want to go here anymore because of the OLD Asian CASHIER.
GREAT PLACE TO PICKUP ODDS & ENDS !
Lots of decent merchandise at good prices.
I was so surprised the Dollar tree carry all that stuff thatyou can get more than a dollar on the other store but from dollar to Euro get in dollar thank-you Dollar tree you deserve five star
This is the biggest dollar trees I have been to. Great selection of items
This dollar tree stores is quite meaningful, full of assorted things, even very much beyond your expectations.
I enjoy shopping here. Everything you need they have. The have the nicest staff around. Recommended!
They have an ok selection but it was crowded and only one register was open.
Very nice casher
Store was fairly clean despite how shopped it is. Staff was very friendly and energetic. I really like Dollar Tree, they stock a variety of useful items and even some brand name ones. I love it when they get ELF makeup in stock.
Great place ...great values
Store was a little bit busy but got out somewhat fast(usually its always busy and their always hiring).
Found everything I was looking for and more! Staff is friendly and knowledgeable. They have more selection at this location than other stores
Its a dollar tree. Nothing exciting about it
Out of coffee filters at a h store went to Veren Hills
Great deals on cheap cheap stuff.... cleaning supplies especially... can get crowded at register quickly and sometimes its only 1 or 2 registers open. Other than that not a bad place for small items.
Great place. Good deals. Smart shopping. Great selection! Great employees!
Saved me and our eight year old, three or more visits per week during the lockdown.
Our kids always come out happy with good quality stuff in their hands.
I love this store and friendly atmosphere
I love shopping at this store this is one of my favorite places to shop they have such a large variety of almost everything youd want to buy. ☺
This is one of the better Dollar tree that has juice and frozen section. Great for budget needs.
It clearly says theyre open till 10pmI was at their door at 8:59pm, the doors were locked with a big fat CLOSED sign in my face. Gonna call corporate tomorrow morning.
Amazing stuff one can get at $1. Lot of variety as well
Everything dollar you can make a meal for 4 people only 3 dollars 2 pounds pasta meat sauce and texas toast
Great prices for small stuff, nothing to fancy. They do carry some name-brand products at killer prices!
Pretty good place, organized things, i love their collection of Greeting Cards. Pleasant staff.
Love Dollar Tree ...the Disney World of dollar stores!!!Lol..😉😁😉
The manager lies won’t even check on something for a customer a few times asked about some items she just said don’t have it won’t even check today because they Putting new freezers I asked about something again just said don’t have it closed the office door rude if she dues it again filling complaint with corporate
This dollar store is more stoked than other one
Its a crowded dollar store. Theyve got stuff for a dollar. Thats cool.
Have a lot of items to choose from. Carry regular and off brand items. This visit was a bit shorter since they are restocking regular items as well as getting ready for Valentines day and Mardi gras items, can you believe that? It is still my place for household items
Inexpensive store for decoration items, kids craft projects, return birthday gifts, etc
Great location Good Variety
Great location for a dollar store. Clean and well organized store.
Very nice
Good. Crew just need more help
I have not found the Buffalo Grove store to be great. It is dirty, not well stocked. I see a lot of items on pinterest or you tube, but this store and Vernon Hills do not have new items showed on websites.
Its a good store for holiday stuff!
Nice store, great when you need something quick
I love it
Clean, everything is a dollar. Good selection.
Found everything that I needed. However the store is located across the street from target and a couple doors down from Hobby Lobby.
Dont have enough money to spend, go to the dollar store they have items that you dont expect to find but its worth the time and money.
Good price
Good place
I had a bad experience the lady at the cashregister had a mean face and was bothered that I bought to many items and,she was not friendly with me.
Its cheap and it nice place to shop
Not found what I was looking for the holidays, some holidays items had missing parts.
It was ok, line was long but another was opened.
Decent place, nice people .
Friendly staff and good inventory
Well kept clean store
Lots of unexpected items, such as tools and stuff.
The register broke and I had to leave without the items I wanted to purchase the weekend before Christmas bah humbug have a manual backup system to ring up items Dollar Tree.
Cant beat the prices anywhere else.
Nice place for all
A dollar goes a long way here 😀
You can find almost anything for $1!
Worst customer service ever
Very polite service
Good
Always there for party supplies
Great place
Great Service
They speak the truth
Luv this place
Keemstar was here
Good
Great
Just a dollar store
Love
Very good store to buy!
Exselent place
B. M.