Tony, the service representative was extremely kind, professional, answered every question I had. My car was ready when I was promised it will be and the car is running fine for now. I hope I never have problem with the car but if it happen, TONY will be man. I honestly appreciate the way he helped me.

I have used your services since 1980 and Jim Cornell has been my most of the time my advisor. He has taken excellent care of me for many years.He is an example of how to make myservice experience perfect and want to always have him take care of my needs .I can’t recommend him enough to anyone who needs service from your service department. He needs to be reward as much as you can. He deserves it.pSincerely, Richard Bletcher

We have many Mercedes vehicles in the family and Moe always makes the process easy. We have recommended many to him specifically because he is a gentleman and always delivers on his process. Couldnt ask for more.Thank you Moe!Abe Bijari

One of the BEST Service Department Ive ever been to! Big, clean, accommodating and the WiFi connection is great... Nice shop here too, for all your Benz goodies!The staff here are always professional and helpful. One of the few places that still offers shuttle service. ( Not like a lot of other business, that have cut costs. But cutting cost on some things like this, doesnt justify the Luxury Brand anymore. But, they still want to charge you premium pricing! )Mercedes Benz of Santa Monica is an A+ rated Service Department for me!!! Definitely going to continue using them after 3 years now...

Was taken aback at how busy it was... but everyone was helpful. Tony Young was assigned to my car and he was great. He laughed at my jokes and he explained what was included and involved in my servicing of my C300.

Very impressed with the staff of handling my C300 Mercedes. Everything one was extremely cordial and helpful especially Mario, my service advisor. The shuttle service was great and the drivers very friendly and pleasant. All in all a very pleasant experience and alleviated my concerns of driving back to Oregon later this week!Thanks again, Razy&Mort

I had some conflict at this dealership but it was all squared away in a professional manner. I was able to successfully get my car repaired with Jim and he was very courteous with his accommodations. I would recommend this dealership but check the diagnostic before checking out

I always have a great experience with the WI Simonsen Service dept. Tim is my adviser and an excellent partner in keeping my Benz in tip top shape. They always communicate well and make the experience smooth and painless. Highly recommend.

Eva was great with scheduling, Moe made everything simple, easy and smooth. Great experience.

Was in need of a used vehicle after mine was deemed a total loss after an accident. Found an ad on a popular website for a very low mileage Ford Fusion Hybrid that is a very good replacement for my last vehicle. Sam was extremely professional and the price was right for the car, in spite of used cars being crazy high priced right now. I had a bad experience at another dealer that is more local to me that had a similar vehicle that demanded that I buy an already installed alarm for $4k (avoid SC Auto Zone in Costa Mesa). The price was fair and my sales agent (Sam) and the finance representative (Tammer) at W.I. Simonson were efficient, knowledgeable, and professional. Im sure that it helped that I knew what I wanted and had experience with a similar vehicle, but they made what is normally a dreaded transaction as painless as possible. Highly recommend this dealer and I would do business again with them even if it is an hour trip and 41 miles from what I live.

Jose Ortega is hands down the best technician and car repair person I have ever run into.Quick and efficient, yet very thorough. Thanks again Jose!!

Moe is my service advisor and he is so exceptional. He was thorough and concise, he made the experience worth the effort to get to him as I had to pass two other Mercedes service centers in LA traffic to get to him

The service advisor Timothy Hernandez is extremely professional and knowledgeable. Two months ago my car had a major annual service at the Encino Mercedes service center. Somehow, the Encino service center could not resolve some issues which were of concern to me. Nevertheless, all these issues were fixed by the Santa Monica Mercedes service center. The staff in Santa Monica are highly professionals. The service there is superb

Service is irrratic. But Jason Lewis the manager is always there to Aid you if you have a problem my service advisor MO is terrific hes very good at follow up and Ive been going to them for over 20 years! And if I have a problem I state it and they are quick to react!

Nick was so helpful! Thank you for providing great customer experience.

The work on my S class was completed in a timely manner and to my satisfaction.Thank you

I was greeted by Ritchie Velitchkev, I had an appointment for the next morning but deci8vded to come in after work.He made me feel comfortable guided me to few cars but I was interested in one car I saw online. So he guided me to it. I was so happy and fell in love!Ritchie was a non-pushy salesman who was friendly, patient, and thoroughly went over my options without persuading me. The manager, finance team, and all came to meet my expectations when we sat down to negotiate and run numbers. As a first-time buyer; thanks for treating me as the family! I must say that this was my best car shopping experience ever. Ritchie was very informative, and he was answering every question I had patiently.I originally had found the car on the online inventory system and within 24 hours appointment booked and same day, I was driving Mercedes C300 Coupe Convertible off the lot!!From the start, the customer service was phenomenal, they were very fair in pricing, and the purchasing process was so smooth! If I needed another car, I would purchase it at W.I. Simonson, they have an amazing selection of high-quality Mercedes cars. Nowadays, it commonly is seen that car salesman just dont do enough good job and their only objective is to get money out of your wallet. But, salesman-like Ritchie Velitchkev delivers an incredible service and gives a very pleasant experience.I will for sure recommend them to my family and friends.

Just purchased a new car from this dealership and had a very positive experience especially our salesman, Juanito. I would highly recommend and would definitely use them in the future!!!

I purchased the vehicle 2021 GLE 53 AMG at this dealer. I have been experiencing issues with the noise when operating this vehicle. This is my third time dropping the vehicle for services regarding same issue. I haven’t heard any updates for last 2 1/2 weeks. I left voice messages multiple times and no one has follow up with me yet.When my vehicle was dropped off for 2nd time couple months ago with current issue, while in the service, my vehicle was driven by unknown personnel to a residential area and parked over night. The vehicle was driven around 2150 hours and it was found out to be located at West Covina residential area. Also, when I picked up the vehicle, the gas was unfilled and the rubber piece in the cup holder was missing.I spoke to the service manager regarding this issue and informed him that I never gave permission or consent operating my vehicle after service hours and driving to a different location for personal use.The service manger readdressed the issue by giving me $750 credit towards service parts for future purchase.I believe that this dealership has poor communication skills with customers and lack of professionalism. Now I have second thought of this dealership if they follow department policy and guidelines.

Love this dealership. Its always great to pick up parts or Mercedes products for my personal use like cups, hats, key chains and more. Best dealership ever.

Mario is the best. He takes pride and helps his custmers in every way.

Had a recall appointment waiting 40 minutes just to talk to an advisor. The guys were rude. All of them because apparently my advisor called in & the guy who was supposed to cover. Took lunch during my appointment time. Finally took my car without giving me any information and was told I’d get a call in a few minutes. I got dropped off. Called and called my new advisor and no response. At 5:20 he finally answered (not called back). Immediately started defending himself and I found out my car wasn’t ready and it was my fault for scheduling a air bag change at 2pm?!?! However they scheduled it and told me same day. Didn’t receive a loner and over after pleading and panicking because I had a day filled with outside sales meetings they offered to cover ubers. Horrible customer service. Don’t bring your car here.

Excellent service. Enjoyed their advanced technology.

Thanku. Especially Moe he’s so professional and answers all my questions and Moe in Santa Monica gets 5 stars always.

Excellent. As always Five Star Client Services. Thank you Mario at Mercedes Benz Service !!

Mario Beltran was amazing! Got me in and out!

Excellent service, very pleased with their operation.

Service here is top notch. Facility is super clean and highly customer oriented

Tony Young at Simonson has been our service boss for years, always a total pro and the whole service team over there is A-1.

Just chiming in to say I completely disagree with the reviews that say they care more about sales than the customer. I had the pleasure of working with Tim H., who was such a professional and kind individual. He have his genuine thoughts about the condition of my car and likely saved me thousands of dollars. I just had the experience of working with another dealership in Boise Idaho that was very vague about the car and said they could only tell me the condition if they started working on it, which puts the customer in a very precarious position. Tim gave me as much information as he good and his personal perspective while giving me space to make a decision on my own. Really wonderful experience.

Tim is amazing! Hes the only one who holds composure and handles things exquisitely well even in tense and high stress levels. Hes articulate well mannered and handles things with a breeze. Id suggest anyone whos had an unpleasant experience to ask for Tim H. he handles problems with great poise and gets the job done!

Just moved the Santa Monica and took my car here to be serviced. I’ve been been to about 5 other Mercedes dealerships and this was by far the worst in every possible aspect. Absolutely no redeeming qualities about this place. They seem to value sales more than the customer.I dropped my car off at 7 am and was told it would be ready in a few hours. After hearing nothing for about 8 hours, I called several times in the afternoon and my “advisor” never answered or returned any of my calls. When I finally talked to him after requesting a manager, he immediately tried to sell me on around 2-3k the of additional services and repairs. I was hesitant to agree to any of the services so I decided to take to a separate mechanic after. I had the mechanic review my serpentine belt and pulley which were supposedly broken and a hazard according to the dealership, and he showed me that there was absolutely nothing wrong.Look elsewhere for service!

I leased my car couple month ago from Beverly Hills Mercedes Benz, the front light on the right hand side was not working, unfortunately their service department could not handle the problem my experience with them was night mare, then I decided to take my car to W.I. Simonson Mercedes Benz Service center on Santa Monica, Moe the service adviser took care of the problem professionally with no headache, they established my trust .

Great team great service

Overall easy and great experience!

Great place to get your car serviced

Excellent service, professional experience and high-quality!

Great Dealership !! Michelle is really helpful and professional. Highly recommended 👍

It was a great service!

Let me tell you this, Ive been coming here for over 4 years, this is the BEST service dealership Ive EVER dealt with. You MUST see More Yahoum, talk about customer service!!! I worked with the automotive industry many years ago and with the bad reputation that the automotive industry can have, WI Simonson is the real deal. I dont mind driving over 1 hour to have Moe take care of my car. Special thanks to technician Jeff for always going out of his way to address any issues I experience with my vehicle. Tried going to another dealership once and was a disaster, do yourself a favor and see Moe!!!! 👍👍👍

This gentleman changed my initial idea of this location... Dont put your guard down... And they will respect you as a customer. If not...then its on you. Do research and decide on a number before shopping... Needed to purchase the GPS micro sd card for the vehicle...(separately).

Love mercedesUsed for patent and trademark video laws

Didnt help.... But not their fault. But the staff did not get along good. They kept pushing me back and forth.... The lobby folks were best

Pleasant enough for sale ..dont respond to emails regarding follow up issues. very disappointed. Tried Customer service and salesman...no response.

Great service 👏

This is a great dealership and Reza Abniki really came through for us in leasing a new Mercedes. We are so happy with the service we received and we love the car. Reza made everything so easy for us. I highly recommend Reza and this dealership.

Nick always handles my service needs and no matter how big or small my request or problem is he always handles it with ease. Last year I got a flat tire in the rain and I didn’t realize I had tires that drive a distance with no air pressure. I called ahead and made it to the dealership. Nick took it in right away and had already made sure he had a tire on hand. I was out of there in under an hour. Every time I go even for minor services it’s easy and they always handle every little detail.Thanks Nick for always taking care of me.

Pretty good Mercedes dealer and service. Part of a larger group of dealers under the Sonic brand. Prices are higher here than other Mercedes-Benz dealers, at least for service. They offer loaners, use text messaging extensively and efficiently to advise about status of your car and other communications. Very friendly and customer service oriented. Great lobby (in the service dept) with TVs a nice self-serve espresso/latte/chocolate/vanilla coffee drinks machine.

30,000 mile required service

Try Beverly Hills instead. Over the years the service dept has gone way downhill. My experience today was the last straw. Run, do not walk away from this place unless you have hours of your time to waste.

Great job by Moe kept me updated on my vehicle, car was washed and ready for pick up when promised.

Moe Yahoum in service is the best Mercedes dealership Ive experienced. Ive been coming here for over 5 years and our family wont take our cars anywhere else.Moe always makes sure my car is well taken care of and very accommodating to my needs. Hes always been our go to guy for Mercedes. If you need help, call and ask for Moe!

Francisco gave me a good deal on my breaks, and another gentleman of the staff was a great help also, not sure his name unfortunately. I definitely recommend this place. Thanks Francisco!

I had some unexpected time come available and wanted to take my car in for the necessary A service. I went on the Mercedes app service page and was able to and an appt for the same day. When I arrived, I was greatly quickly and was speaking with my service advisor Jim Cornell got me all checked in and 1 hour later, I was back on the road. He was very efficient and polite. He along with the other staff made this a painless experience. Thanks Jim!

Leased a E450 Coup and traded in my VWR. The car was not pre-delivery inspected (PDI) and the big mouse in the center consul was not working. They would not make an appointment until the salesman came back from vacation, so I took the car to MB Beverly Hills and they fixed it in one day.They never return the balance of my trade in and after 15-telephone calls passing me to various department they managed to swallow my $836.86. I will never service my car with them and for somebody who buys 2-3 cars a year, most definitely never will do any business with this company, I will also tell all my friends to be careful dealing with such dishonest car dealers. Very disappointed!Shami Benjamin

It’s very unfortunate to write this review. I just called one of their employees to follow up on my purchase and the answer was. Tears and crying he lost his job and no money and not knowing what to do. Seriously my heart was broken. Mercedes, Sonic u lost my business forever ur management doesn’t deserve the millions they are getting every year. This is a crisis for everyone u should stand up for your people not the other way around. Very disappointed ☹️

Fast, courteous and personalized service

I want to take a moment to give a special thank you service advisor Moe Yahoum, he is the BEST in all of southern california!! Ive been taking my car here for over 5 years and hands down Moe has always taken care of me. Not to mention, mechanic Jeff has always made sure my car is running in tip top shape, Moe always takes the time to explain whats being done to my car and personalized service. I cant thank you enough for the years and years of service youve provided me, my family and my business. Thank you for being awesome :)

Ive been taking our personal and business vehicles for many years and cant thank them enough for the incredible service that is always provided. Mr. Moe Yahoum has been an exceptional advisor, gone out of his way many times, he even personally washed my car when the staff was super busy. Definitely over and beyond service 👍👍

Dropped off my vehicle to be serviced. Checked car for any items I might need. Remembered seeing my laptop and phone charger in the center console when checking the car. Thought I wouldnt need these items since I would be picking the car up at the end of the day. When I retuned to pick up car, both the laptop and phone charger were not in the center console.

The service at Simonson Mercedes in Santa Monica is Fantastic! Derrick Franklin is our service advisor and he was extremely friendly, professional and took the time to explain everything we wanted to know about exactly what was getting taken care of on our car. Everything was done in a timely manner and I was able to have a nice loaner during the service so that my crazy busy routine with my kids was not disturbed. Thank you!!

Morris at the customer service desk was an absolute pleasure to talk too. He was professional on the phone and in person. I had a flat tire, Morris ordered it same day delivery and was able to squeeze me into thier busy day. Later I met Tim Hernandez, the Servise Advisor, he treated me with a high level of professionalism and explained to me my tire protection insurance. Tim also provided me with his business card to schedule future car treatment.​

Friendly service, clean environment, comfortable waiting area, and professional staff.

I want to share my experience and soon I’ll put all the pictures of my car how the body shop ruined my car and it passed one week and still no one called to let me know what they are doing to my car!!!!I left 3 weeks ago when it was ready to pickup I found out my car with more scratches and they ruined the time around the car. I left 20 massages for Richard for the 2 managers there they didn’t have even bothered to call and follow up and wors than that they don’t have any idea what happened to my car !!!My insurance paid more than 4 thousand and not only they did the job but they ruined my car !!!

Got what I needed, in and out in a matter of minutes! Thank you

This place has great service. Their waiting area is really nice. The technicians are professional.

Promt and innovative communication through sms, emails ( I even paid my bill before picking up my car using the link in the email). Repair costs are fair given location and brand. Pretty good loyalty discounts as well.

Volkan, my service rep, was and is always very helpful when I bring my car for service. He is very organized and takes care of business. His rating is 100%.

My favorite for purchasing and servicing Mercedes. A most pleasant experience dealing with car repair and maintenance. Always a fair deal.

Referred to moe in service, very nice. honest and good service would recommend him to anybody. i will tell all my friends and family, thank you moe!

Aram Corlyuan is the best service advisor there.He knows his stuff and also will take care of you. He exceeded my expectations and the entire team and staff there has the same positive vibes.Great job!

I have new 2017 GLE43. First time I brought car to check noise coming from driver seat. In a couple days I pick up my car and noise was gone for a couple of days. Noise comes back. I had to leave car again for the same reason. The problem was solved on a second try. In a couple days after I picked the car my sat radio doesnt receive any signal. I was told that antenna needs to be replaced. So far Im waiting for more than a week without radio and traffic report in my car. To my my requests why it is taking so long I receive response that it is a new car and the part number is not available yet.

Wow, the person I spoke with was very rude, disrespectful and very argumentative. Her name is Lucy, she put me on hold then forwarded me to her voicemail 10 seconds later. Hahahahah this is a joke very unorganized . Lucy should be fired and should’t ever be in customer service ever again. I called back and was sent to her voicemail hahahahaha. I never called a dealership service and was forwarded to a voicemail ahahahah. Wow that’s how we get treated after sacrifice my life for your freedom as a Us Army Veteran. I have both call recorded and will filing a formal complaint about this particular person who finds it entertaining to argue and to make this process difficult.

The most amazing Mercedes service in Southern California. Ask for Moe, hes the best service advisor around.

Service advisor keep up selling unnecessary services and as soon as he realizes I didn’t want it he lost interest to help further. Asked for quotation of couple issues to be fixed during a schedule oil change and never respond to price until I asked.

Always perform a nice and worry-free job. The stuffs are really nice and patient.

Excellent customer service.....and very knowledgeable....should have gone there to begin with

Parts and service department are really helpful. I could get a replacement key for 79 mbz super cheap.

Very Rude service and they genuinely are trying to be rude it seems. I have 2 different individuals telling me 2 different things. I mentioned that to Lucy an employee their and she started yelling . This place is very disrespectful and Rude.

I just got my car from here, I recommend to go to Tiger, he is very professional and smart...

Very bad service. Ordered a key and never came, took a month and when I went there, they didn’t even order the key. They threw it on the each other, and didn’t get it resolved. Very low class Mercedes dealership. They have really bad service, and are very unorganized. Don’t waste your time and money here.

Disgusting experience. Credit pull unauthorized. Rude customer service, and the service rep made a crude joke.Id literally PAY people not to shop at this dump.No professionalism, was told that We are a fortune 500 company, we can kinda get away with things other companies cant......OMG....u serious?!?! You cant say that to a consumer!

Excellent service, Volcan was very helpful and submitted good advice

I had the best experience in dealing with this Mercedes dealership. Moe Yahoum the Service Advisor went above and beyond to address my issues. The South Bay dealership had made a mistake and Moe took the time to fix it. Im only going to this dealership from here on. Thank you Moe! Nav M.

I am very pleased with my service here, Volkan Sener advised me and helped in any way possible, i would recommend these guys, they were very professional!

Wonderful team that provides professional service in an enjoyable environment.

Another example of high-quality service representing the Mercedes brand.

Doing something easy at another MB dealer is very difficult here.We didnt buy the car here, but now live near Santa Monica now.

If youre looking for an oversized, ok tasting burger then this would be your place

Really helpful and great service!

First ever review. Picking up my car now...Volkan Sener is stand up guy and represents SM Mercedes-Benz in a very professional manner. BH Mercedes could learn tremendously from SM Mercedes. Thx Volkan.

B Service

GREAT DEALER FOR MBZ TO BUY .

Great, friendly and knowledgeable service.

These guys know there stuff. You can trust them.

Great service.

A worker here stole a Garmin GPS unit out of my glove compartment a number of years back. The manager on duty acted like I was making it up and would only give me 25% off my next service there.

I had an unpleasing service. It was made into a complicated situation that I would never like to repeat.

Jose is a really nice man

Very helpful, informative and nice staff.