Best car buying experience we have ever had! It was an amazing experience from my first call to the paperwork and delivery. Joe Cruppi and Dennis were professional, knowledgeable, client centric and made the process so easy! We are excited to start a long relationship with Maserati.
I had a very bad service experience at the other Maserati Dealership in St. Pete after a week of no return calls from the service dept. I had nearly $4K worth of service work to be done. I canceled my order and got a refund as I did not feel comfortable with them doing the work at this point. I then called Maserati of Tampa and the team there was very pleasant and very organized. I worked with a gentleman named Zakar who was very knowledgeable, had excellent communication skills, and fixed the various items I needed for my Granturismo. I was very pleased with the quality of workmanship and their attention to detail.
Good customer service, good treatment and a lot of kindness thinking about the customers needs. Good offers. Joe is the best!
Amazing service! No haggling on the prices. Straight forward and direct! I love that the mechanic sent a video addressing my question, and also showing me a list of all the work done. Thats next level. Its the first service center Ive seen use video. Keep up the good work!
Great dealership with excellent, and surprisingly reasonably priced service! Always provide high-quality loaner vehicles, offer home/office pick up and drop off option as well. Has the high-end feel and personalized service you would expect from an ultra luxury brand such as Masserrati. The Ghibli SQ4 Grandsport I purchased has been fast, fun, beautiful and extremely reliable as well. Highly recommend!
Dennis was very helpful. Although they didnt have any of the car we wanted to see.
I just wanted to let people know how outstanding the service department is at Maserati of Tampa. I havent had to be there very often, but when I have Zakar is by far one of the most knowledgeable, professional, personable individuals I have worked with at any service department. Im kept in the loop on the progress of the car, and always seems to go the extra mile for his customers. Very refreshing in todays getem in, getem out mentality. Reeves has a really good one in Zakar, and I hope they realize it.
I flew out from Texas to buy a GranTurismo here a few years ago. The manager blatantly lied and said the car was perfect and that I need to come see it. I paid for my flight there to find that the front quarter panel literally had a quarter sized bubble in the paint that was peeling at all sides. Absolutely the worst.
Very unhelpful group of people. Rude! Have to force them to do their job. Extremely awful experience overall even when looking to place a 20k deposit on the new MC20. I was told by a sales person to go online to organize my specs instead of him actually taking the time to meet with me. Cant figure out what anyone does there since every time I go to the dealership, they are dead and completely bored. Unfortunate. Great business to run drug sales through...
Always good, always very helpful
I just purchased my second Maserati from Joe Cruppi. I had just scheduled an oil change and had no intention of buying a new car. But I saw the new models and couldnt resist. I love my Ghibli but I upgraded to the GranTurismo and I am absolutely loving it! I cant say enough about Joe and his team there about how they explain the different features and the pros and cons between the different models so I can make the right choice for me. I would highly recommend you go talk to Joe if youre looking for a new fun car to drive.
A++++ 5 Star Service. I saw an ad on the internet for a car I was very interested in. I called up and spoke with Joe, who happened to be the sales manager. I was treated with respect and courtesy by a true professional. I highly recommend this dealership as long as Joe is working there. Thanks Joe for a very good experience.
No signs outside indicating wheres the Parts Dept.
A plus superior service . Everything went perfect . Great value . From the service rider to technicians, to the after care beyond expectations.
I would say that my experience over the phone with a particular sales rep was very unprofessional to say the least. After you purchase your dream car, I would expect, that with the caliber of the car brand, the staff service would equate, match and demand sophistication and superior customer servicing..But NO!
I looove my new Maserati 💕 💗 😍 ❤️ I got from here, service was outstanding starting with mike who showed me the vehicle in the showroom the specs features...etc then gone on vacation...Mister Joe the manager took over assisted me with all the questions and guided me through the whole process and made the deal happen in a heartbeatI was able to leave with a brand new lovely Maserati in less than 24 hoursI appreciate his patience and sympathy !I now own a beautiful good looking car and I’m so happy.I also want to thank Jonathan ( the older man & the young guy) who both contributed in the transaction and all the staff.5 stars ⭐️⭐️⭐️⭐️⭐️ big time, highly recommended
If there were zero or negative stars they will get it. The general sales manager gives rude and sleazy a new name. I called about a new Maserati and all this sales person would do is give me a price. When I asked further what the money factor is, the residual value and the sales price he refused. Didn’t matter to him. However, to intelligently purchase a vehicle you need those numbers. He refused to provide the number and was rude and acted how dare I ask such basic questions. Clearly he was intimidated by a customer who was not a push over. All he would say is I’ve been here for 16 years and I know best. How wrong you are. If this is the general sales manager I feel sorry for the salesperson working below him. Don’t buy a car blindly from this dealership. There are a lot more reputable dealerships that try to break the car dealer mold. Unfortunately this one person gives the entire dealership a bad reputation.
I have been buying vehicles for 37 years from several dealerships. I have never experienced the honesty and pride that this dealership put in their work for the customer. Joe and Michael were fantastic to work with. I would recommend them to anyone who wants straight talk with zero surprises. They made buying a car a pleasure again and I thank you for that.
Great experience. Joe, Mike, Hans and the entire staff were there to help me. They made the entire car buying process enjoyable. They thanked me for my business multiple times, most dealerships never say thank you.
I trade in a vehicle at least every two years and I have been to a lot of dealerships. We knew the moment we walked in the showroom, my husband and I were taken care of. Our experience at Maserati of Tampa was the best out of all the dealerships we’ve been to. No pressure sale tactics and everything was professionally and effortlessly handled! Joe and his team were simply the best! As veterans, we also appreciate the extra discount we received and the support to the military families that comes from this establishment. We highly recommend Joe and Maserati of Tampa!
Fabulous care by the service team with special attention from my Service Advisor Tracey & Service Manager Brian making a late evening request a next day appointment. I appreciate all the ladies and gentlemen who care for my automobile & the compassion shown with each visit!
This dealership is the most amazing, filled with people who are courteous and knowledgeable about their products. Super experience.
Great deal on a car and excellent customer service. Ive never had such an excellent experience at a car dealer in my life and I flew in from out of town to pick up a car from them. Joe, the manager, really understands how to run a dealership and all of the elements needed to make things flow smoothly. The entire staff was k knowledgeable and congenial. Id give them 6 stars if I could.
Had a very pleasant experience dealing with Joe and his team there. Got me the exact car I wanted which wasnt easy and was on point all through the process. Not at all like the usual car shopping experience where you feel like you are being haggled. Highly recommend working with Joe, Dennis and team there.
Best place to buy a Maserati in the country. They give you the best deals in the country and the sales manager Mr.Joe was very professional and talks to the point. He guides you with the paper work and will explain you everything in details and let you know the final price in advance (including taxes and hidden fees if any). It makes you feel very comfortable with his approach .
Reeves Maserati Service is simply outstanding. I had a nail in my tire. I drove in and they had it replaced faster than a pit crew! More than a fair price. Always available and they always have time for the customer. I will continue to service and buy from Reeves Maserati. Thanks Jamie, Tracey and team.
Great experience! I flew into Tampa and they had a driver there to pick me up. We got to the dealership and everything was exactly as we had discussed over the phone. My paperwork was ready when I got there to sign. I had a quick run down of the car and they got me on my way. I drove 7 hours home and they were nice enough to text to make sure I made it home safely. They were extremely easy to work with and I would definitely recommend them to anyone.
We had a wonderful experience here! Came all the way from the Jacksonville area and were very pleased with the service. Joe was so accommodating to our needs. Thank you Joe for our beautiful new Maserati!
It was a great experience.. Great customer service.. Everything was on time And as described.. Also very reasonable prices ..for labor and parts...
Definitely the best car buying experience I have ever had - and I have had many. From the first phone call with Joe Cruppi to the delivery of the car the service was outstanding. Everything Joe and I talked about via phone (as I live 3+ hours away) about the deal was honored with no surprises. When I arrived at the dealership to complete the transaction everything was in place as we discussed and Joe and team were extremely accommodating. Was in and out in no time. I would strongly recommend buying your next Maserati from Joe and his team!!! From my experience it was well worth the 7 hour round trip.
Was offered an Enterprise rental when my car with 2339 miles on it was setting off an alarm every time it was locked, I complained.I was ultimately offered a Maserati (as promised when I purchased the car).My car was returned promptly, but now I understand that the alarm cannot be set if my sunroof is open or vented. Can this be right? Who has a car in Florida that cannot vent & lock without setting off an alarm?
Joe and team are outstanding! I would highly recommend this dealership to anyone. This was the best car buying experience ever!
Superb service! I would definitely recommend Maserati of Tampa any day. I have another dealership 30 minutes away, but drove the extra hour for better service and price for maintenance on my Maserati Ghibli.
Brought my Levante in for its first service and they had everything done by lunch! SUPER friendly staff and so accommodating A courtesy vehicle has provided which made it very convenient. No complaints here. Will return for additional service or more!
Maserati of Tampa is a class act. The sales manager, Joe, was awesome through the sales process. They really understand the value of customer service. A really great group of people and an exceptional team.
Everyone was very helpful. They actually recommend a lesser expensive battery I need wanted for my Maserati. Most places would sell you the higher price part then lesser. Tracey was very helpful and kind. I was very pleased with there service.
This is one of my best car purchasing experiences. I drove over 200 miles (from West Palm Beach) for my Maserati thanks to Joe, Dennis, and the wonderful team at Reeves. The deal was fair, accurate and quick. Much to my pleasant surprise there were NO games and they went above and beyond to accomodate all of my needs to make the right deal happen. When I went in to close everything was ready to go and very streamlined. Luxury service all the way. I would recommend Joe and the team for sure!
Just had my cars annual service completed by Reeves Maserati. It was a fantastic experience. They sent a driver with a loaner car to my house in Sarasota to pick my car up. The driver was on time a courteous. Dealing with Jamie and Tracey in the service department was fantastic. They did the job and found other small issues. They came up with a fair price and the work was performed as promised. The car was delivered back to my house at the time they stated. I highly recommend this service department and will continue to use them and refer them to other local Maserati drivers. Thank you!
Appreciate the service, thanks to Tracey and Brian and the service department. Good job! See ya next year!
Best car buying experience ever!The staff was amazing!
Joe is awesome peoples. Great deal amazing service. Best car buying experience I’ve ever had 2nd vehicle purchased from this dealership highly recommended. 😁😁😁
The service team (Richard) did a great great job in solving my minor issue even without having an appointment! Professional and courteous. Couldnt ask for more.
Tom and Mike were a pleasure to work with. Very professional and diligent! Highly recommended!
Staff is apparently too busy to provide test drive for customers waiting with intent to buy. This is not how you attract high-end clientele. It reflects poorly on Reeves which is otherwise a good franchise.
I recently purchased a Levante GranLusso from the most amazing dealership. Mike and Joe were so friendly and professional which made the experience extremely smooth and stress free. They were extremely knowledgeable and I cant praise them enough. I would definitely recommend this dealership to anyone looking to purchase a Maserati.
Great sales experience, management was all about getting me in the car without all the back and forth. I came prepared and they were ready to quickly make an amazing deal. I will continue to be a happy customer of both Maserati sales team and of course the amazing service group.
I went in for maintenance and did not have to wait to be seen . The staff was extremely nice and facility was very clean. I did not have to wait there for my car because they gave me a loaner vehicle so that I could go back to work.
Service is fantastic, They exceed expectations when it comes to customer service.
Joe Cruppi and his entire staff make buying a car a truly amazing experience. From the beginning to the end! Every detail is covered. Thank you all!
Amazing customer service by the entire Maserati of Tampa staff. Specially Manager Joe Cruppi. Made my purchase flawless from start to finish. Highly recommend. Thank you all!
Reeves is the place to purchase your new vehicle. They have a long community history treating their customers fairly. Purchasing a new car can be a confusing and harrowing experience but at Reeves you will receive courteous and friendly service. I am a long time customer and personally know the Reeves family. Thanks to Joe Kruppi and gang for getting me on the road in my new Maserati!
Awesome experience. It does not get any better. I live in Fort Lauderdale, and there are few Maserati dealers in my area. however, after I spoke to Joe Cruppi on the phone, I knew that Maserati of Tampa was the right place to get my next car. Joe is a pleasure to deal with, very honest and there are no games. If he says something, he means it. As soon as I got to the dealership, everything was ready. Everything was exactly as promised. NO SURPRISES. It took less than an hour to go through the paperwork, sign the documents and have a thorough explanation of all the features the car has and how to use them. I highly recommend Joe and Maserati of Tampa to anyone who is in the market for a Maserati. Thank you so much JOE. It was pleasure dealing with you
Go see Dennis. Welcoming, honest and super helpful. Process was painless and the team was together making it quick.
One visit sofa Maybe more in the future the reception was nice the technician was nice
Its a third new car I buy from Reeves in the last 4 years and second time I have to pay more than I was promised! They ordered more options without my consent than I wanted and I was forced to pay for it upon the car arrival. At the time I ordered the car I was not given the price, so I had to pay about $4000 more than the car I built on line. Then I was provided with some ridiculous explanation. That was on top of waiting for the car about 2 months longer then expected. I was very disappointed. Id expect more thoughtfulness for a return customer. Especially when they messed up badly with my trade-in less than a year ago, when I bought a BMW from Reeves.Update: Every time I have to deal with their service it is nothing but frustration. The car is under warranty and they are not able to fix glitches. And the latest time they messed up my leather seat and said I had to see it the same day to call them. I spent $100K on a car and they treat me like a used Kia owner.
My father past away about a month ago. He had leased a Maserati from another dealer in St. Petersburg, FL.After speaking to the bank, they advised us to return the car to the dealer, so the bank could take possession of the car. The selling dealer refused to allow us to drop the car off without paying off the lease term.After calling the bank back, they contacted Reeves, who are actually humans with hearts. The Maserati department allowed us to drop the car off and move on with our lives.Thanks Reeves, you can tell the character of a company by what they do, even when they are not obligated to do so.
I have owned Mercedes, Bentley, Cadillac, many other American cars and of course Maseratis in my blessed life. The expectation for service is high for all of the above. On top of that I own several companies that are customer service driven so my personal expectation is high for service. In all of my years and experiences thus far, my experience with Reeves from Sales to service has been the best thus far.
I have bought dozens of cars in my lifetime and i can honestly say this was the most professional, pleasant and honest experience I have ever had. I traveled nearly 200 miles to business with Reeves Imports and would do it again!!
Made a promise. Kept their word, fantastic service. Friendly and efficient, will only service my Masarati grand sport Ghibli here.
Great dealership. Joe did a great job.
Easy to schedule the appointment. Car was ready on time. Brand new Maseratti there for me to use for the day. Friendly and enthusiastic staff.
Good dealer, great experience. I worked with Joe who was of a great help, the car exactly as her described. Delivery on time.
Great service, follow through and follow up. Very professional and well done. Very happy Maserati owner!!
Very professional very courteous made us feel very special thank you all your hard work it shows from the salesman 2 Financial 2 instruction of showing us the cars and how it operates great team God bless each and everyone of you guys
Great customer service! Joe was wonderful and helpful. So excited to drive my Maserati!!
Top notch service department. Knowledgeable staff, door-to-door service and they also have a very clean and comfortable lounge.
Fantastic. Jamie and Tracy are the best. The entire team is first class. Including the valet.
Don’t waste your time at this dealership. Rude and abrasive sales people & sales manager, not to mention Maserati is becoming a mediocre “luxury” brand.
They are very polite, professional and put their best foot forward. Especially Tracy. I enjoy working with her.Ron M
Great service department. I would highly recommend. They are are a pleasure to do business with.
Very friendly and helpful technicians/staff. Prompt communication and service.
I recently purchased a 2018 Maserati Ghibli from Reeves Maserati. My wife and I thought it was one of the best car buying experiences we have ever had.We have had 8 BMWs since 2003 and Reeves has taken care of us with absolutely no complaints. Their integrity is above reproach.With that being said, Being a good shopper, we went to the competition and realized we were at a car dealer and not Reeves. When we went back to Reeves, it felt like we were in the right place. Because when you buy from Reeves it doesnt feel like you are being sold a car. Its more like you decided on one of their brands and they make the deal work for you, and they truly want to make sure you are happy.My 2018 Ghibli was a loaner car from their fleet with very low miles. Its a certified pre owned car with an unbelievable warranty. After having the car for a few days we noticed a few things we missed at the delivery. We called our salesman Dennis, and he scheduled us to bring the car back in. They gave us a loaner and made all the minor repairs. Without going into a lot of detail they replaced a few things that no other car dealer would have ever done, And quite frankly, that is why we have been with Reeves for almost 16 years.In closing, the Reeves DNA has definitely been integrated into the Maserati dealership. I would unhesitatingly recommend them.
I had a wonderful experience with the sales manager, Jamie, when taking my car into service. I highly recommend Maserati of Tampa.
Maserati of Tampa provides a no-nonsense focus on customer satisfaction which is a welcome reprieve from my experiences everywhere else!
Mike and Joe were incredible to work with. I highly recommend Maserati of Tampa!
I had an appointment for a computer update, and I did not have much of a wait. The car came back out from the service garage and the service manager asked me if I wanted it cleaned. He said they always do that as a courtesy. So I said yeah I had the time and I waited probably 20 minutes thinking they were just washing the car. When the car came back, it was show room condition, they wiped off the instrument panel, vacuum the floors, wipe the car down etcIt was immaculate and I pulled out of the dealership because now I was getting close to the time I needed to my next stop. Then I remembered I had a bank deposit for one of my businesses on the floor of the backseat in plain sight. There were plenty of checks and $900 in cash in the bank bag....... it was never touched it was all still there. I would not have knowingly tested anyone like that but I totally forgot about it and I commend the honesty of the employee.
Dennis and Joe were wonderful and very professional. Thank you for the great buying experience and customer care.
Sales manager and all other personnel were knowledgeable and informative without being pressuring. The entire process was very efficient and smooth.
Great service and very friendly! The service manager is very knowledgable and passionate about Maserati which makes leaving your car here to get worked on a pleasant experience.
From the first call until basicly 2 yrs from now. Joe Cruppi has taken well care of me. From my first conversation with Joe I could tell hes a straight shooter, willing to make a good deal and acquiring customers for the long haul. Joe will go the extra mile and then some. I have experience in purchasing multiple cars, from different brands and dealers, but this is hands down the best experience Ive had. You will get the best deal anywhere, Maserati Of Tampa has NO COMPETITION period. The 2 hrs of rain and traffic from Orlando to Tampa were well worth it. My future purchases and services will all be done with them.
If you have a Maserati GT then Jamie Dobson is your only service manager option! not only does he have fantastic customer service skill he is an EXPERT on the GT!! Thanks Jamie!!
My husband just got me a beautiful Maserati as a B Day present. We love the excellent customer service at Reeves important cars. We want to thank Joe and his team for such an amazing professionalism and unique customer care. The process of getting my beautiful car was very smooth. Thanks to Ben for expalaning all the features that this car has to offer. We can not thank enough to Joe, Dennis, Ben and everybody involved in making our experience unforgettable.. We defenetly recommend Masarati of Tampa, specially Joe and his team!!!
Quick turnaround and very convenient home delivery valet service!
Excellent customer service, excellent follow up and attention to detail. Thank you Jaime and his crew.
In buying my new 2017 Maserati Ghibli S model, and living in Orlando - I decided to have Daytona, Orlando, St Pete & Tampa dealerships have the opportunity to earn my business.Joe at Maserati Tampa was helpful & straight to the point. We had numbers on the new car and the trade in quickly. The other 3 competitors were all stumbling over their feet for days... and kept trying to play the car sales game.I bought from Maserati Tampa. Thanks Joe for all of your help.
Service department is great while under manufacturing warranties. Not sure how they are outside of that.
The service and personel were excellant. Highly recommend them
Horrible service experience with Maserati at Reeves. If youre in the market to buy a Maserati I would deffinetly take your business to the St. Pete Maserati dealership. I bought a 2016 ghibli and they wanted $550 for the first service when the St. Pete Maserati dealership said they would do the exact same service for $300. What a rip off!
Initial service on my Ghibli was handled professionally and on time. Also, I absolutely love the car, significantly better ride, handling, and luxury than my Audi or Mercedes.
Leased a Ghibli from the Sales Manager Joe who raved about how the driving experience and service would be. I have previously driven BMW, Audi, and Cadillac and had received amazing service with all 3. 1300 miles into my lease my car stalled out on the way home. It took me 4 hours to get Maserati roadside assitance to send a tow truck and they sent it to the wrong address. I spent another hour on the phone trying to get the tow truck out to me and he finally arrived at 9pm after I gave him directions. Maserati didnt get me a loaner car until the next morning even though I was promised swift and immediate attention when I signed the lease. Now, at 1900 miles, the car is having the same issue. I called service promptly at 9am and was told that they may or may not be able to pick the car up and get me a new one today. Just absolutely horrible. Needless to say, this car will be getting returned (possibly with the lemon law) and I will be returning to the service I am used to. STAY AWAY!!!
Quick, efficient service. Lovely facility
Joe, Dennis, Ben & Hans made the entire experience of purchasing a 2018 Ghibli GranLusso a pleasurable experience. Joe and his team are true Maserati professionals. The Maserati team at Reeves led by Joe Cruppi know their cars and they know customer service. I would highly recommend Reeves Maserati of Tampa.
Friendly faces and they do outstanding work!
I am so happy about my experience with Joe Cruppi! I am pretty well connected in the exotic car community and have done business at Reeves and referred many to Joe. He knows what to do.
Worked with Joe on one of my best clients and he was great! Go so him if you are in the market for a luxury vehicle.
Amazing service, really good overall experience!
I got personal, personable and reliable service from Jamie Dobson and the service team. (including door-to-door rides while my car was being serviced)
Absolutely horrible. This guy Joe called to schedule with me to come test drive a car and had nothing available. Completely rude and lazy. Lack of any professionalism. Im assuming he thought I couldnt afford it or something. What a bad play on their part.My assistant talked to a lady whom went to ft Lauderdale Maserati. They said this Joe guy asked rudely to speak to her husband. Off to Ft Lauderdale I go.Stay away from this lazy bunch.
Do not buy a Masserati with out first talking to Joe Cruppi from Tampa Masserati! Both Naples Masserati and Fort Lauderdale Masserati dropped the ball! Joe is my go to guy for life!