We walked into Westshore Mazda the place is elegant and we are quickly greeted. I would start off and say that Derrick Bensch our salesman at Westshore Mazda, he had great customer service, he really knew how to talk to people and make them feel welcome. He was very nice and not pushy at all! He even showed me how to use all the features and set up my phone. I was treated professionally, quickly and respectfully by everyone there! Derrick went above and beyond to make sure everything went as smoothly as possible. I would highly recommend contacting Derrick for your next vehicle purchase!! Excellent service Tampa Westshore Mazda.

DO NOT do business with them, they are an extremely unethical and unreliable car dealership. I drove from Jacksonville to buy a car and all four tires starting coming apart on the way home. This was suppose to be a “pre certified” vehicle, It clearly was never inspected properly, if at all. I took it to a repair shop and the guy told me all four tires needed to be replaced and that I’m lucky that none of them exploded on the drive home. After repeatedly contacting and being ignored by timo Fitzgerald (the car director) he rudely told me it’s not their problem because they “inspected” it.

If you are considering a new car, go here. We visited as a walk in last Sunday and we were immediately helped by Abdul. He was super friendly and sweet (and model-level gorg). We told him the car we were interested in and he pulled it up for us, walked us through all the features of the car, and sent us on a test drive. When we came back it was just a matter of financials. It obviously takes a while and Abdul kept us updated throughout the process. Everyone we worked with at this location was professional and easy going.As for the car, I literally tell myself (and anyone who will listen) how much I love my Mazda. It is beautiful and such an upgrade from the Jeep Patriot I was driving.Again, come here if you are in the market for a new or used car. Beautiful building, beautiful cars, and an awesome staff!

My mother was looking for a car to replace her Tundra she sold. Carlos R. greeted us and took care of us right away during a thunder storm. He worked quickly and was able to get a deal for the right car she wanted. I am also thinking of returning to get myself something from Mazda!

I had found a car via Trucar. I contacted the dealership & was paired w Derrick. We got me home in a meeting 2015 civic w $0 down in jus under 2 hours. I can’t believe it, I’m happy & the team really took great care of me!

I recently purchased a certified pre-owned Mazda 3 at Westshore Mazda, and I couldnt have had a better experience! My sales consultant was Walter Chavarria, a friendly, informative, no-pressure professional who made my car-buying experience the best Ive ever had! Additionally, everyone who was involved in the sale, from the internet sales manager to the financial manager were friendly and professional. You will know you are at the right place to purchase a vehicle when you walk through the front door and are greeted by a member of this fantastic team! I highly recommend Westshore Mazda if youre in the market to either lease or purchase a Mazda, and be sure to ask for Walter!!!!!

Purchased a new CX-5 ! Adrien was great! He helped out from start to finish and has continued to follow up with me to make sure I am happy and satisfied with my purchase ! Definitely recommend stopping in and talking with Adrien if you are In the market for a new vehicle! He will make sure you are happy and get what you are looking for !

Just bought a third Mazda for our family from Carlos at Westshore Mazda! (He’s a wizard, Harry!) He gets you into the car you want at the price you ask. I don’t know how they work their magic…I just know they are straightforward, don’t waste your time (no spending all day haggling), and have great warranties, too! So far, two of my sons have gotten their cars from him…and now, I have, too. I thought, for sure, I would be too upside down on my trade in because of mileage…but Mazda gave me more money for my Honda Grand Touring CRV, than Honda was going to give me! That speaks volumes! Great payment, beautiful new car, better gas mileage and better warranties…it makes a difference. We have now bought three cars from Carlos…there’s a reason for that. He’s honest, true to his word, and works with you to make sure that you’re happy with your car AND happy with your payment. Now, extended family is going to him, too. I can’t speak highly enough of Carlos and Westshore Mazda…and all they have done for my family. Just go see him…you’ll understand why.

This dealership team is absolutely excellent! The sales service and overall communication throughout the shopping/buying process was spot on, accurate, always very friendly and professional. I highly recommend this dealership.Great job, Mike Grant and Steve Hurt! We will be back.

Westshore Mazda worked me in at a different time on the day of my service. Patrick worked with me to get my car finished promptly. Thanks again. Ill be back for my next service

Salesman, Harry, did everything he could to help. However the overall experience was frustrating and unprofessional and it still hasn’t ended even though I picked up my car almost 2 weeks ago. I was sent a survey I filled out honestly. Once the sales manager received the survey he actually tried to punish me. I was offered a gift card for the issues I was having, and tried to cancel my new car detail bc they never detailed it when I picked it up. The sales manager took back the gift card because he said I slammed them, but was forced to honor the detail because the car was never done. I could care less about a gift card, but the the lack of customer service and professionalism was stunning.

The car salesman Muhammad was great from start to finish. My husband and I never felt pressured from him even when we changed our mind about the car we originally went to see. Muhammad ensured us he would help us get the financing that we were comfortable with for a newer car that I did not think we would qualify for. Again thank you Muhammad for staying late and working with us to get a vehicle that we really wanted.

Abdul was absolutely perfect to me and every wayyyyyy. The highest customer service I have had in a long time.Really. Made everything very easy. Got me to my payment. Ask for him, your welcome.

Everyone was super friendly. Abdul made me feel comfortable about purchasing a vehicle from them. He explained a lot about the vehicle I purchased and made sure I felt comfortable with the features. The financial guy, Moe, was super nice and informative!! Overall, great experience!

One word, EDUARDO. He was extremely knowledgeable, polite, and friendly, he was upfront and honest about EVERYTHING involving my vehicle. I purchased a pre owned 2018 Honda Civic and I absolutely LOVE it. The dealership and service is amazing.

Thank you Miguel for the awesome time! Love the Mazda 3, and I had a great time testing it out, and purchase was easy. Also that docupad mad it sooo easy to do all the paperwork, quick and easy!

Went in for an oil change and got charged nearly 500.00 for extra services that I did not approve nor ask for. Luckily they sent me the receipt before job was completed and I was able to stop them before they went off on their own and charged me.Second one is I requested a quote for a trailer hitch and installation for adding a bike rack and was told it would be over 1,000.00 for parts and installation. I cant recommend enough never to purchase anything from here. I am happy with my Mazda which was purchased in North Carolina but i have no intention of ever coming to this place for a Mazda or any type of service.

My purchasing experience with Westshore went well enough. After weeks of research, I walked away with what I know to be a good deal on a new 2021 CX5. Save for the fact that they bake a $2200 dollar Westshore Advantage fee into every car they sell. Make no mistake, its just a way for them to make a few extra bucks while advertising their inventory as priced to sell. Regardless, I wasnt going to buy a vehicle with the Advantage plan attached. So, after an hour or two of back and forth, they knocked $2200 off the sale price, and offered me the promotional deal I was quoted over the phone. All things considered, everyone at the dealership was very friendly.If things had stopped there, Id give a five star rating. The car buying process is it what it is. Youre gonna have to fight for your money wherever you go. What I appreciated from Westshore, was that they were respectful of my stipulations and inquiries throughout the negotiation process. Unlike other dealerships I had been to, they didnt lowball me on an initial trade in offer, and made concessions where they knew they had room to.So, why a 2-star rating? Well, its been over a month since I paid nearly 30-grand in cash for a new car, and Im still without an updated registration. My tags expired weeks ago, despite the fact that I was promised itd be taken care of by my renewal deadline. Westshore charges a mandatory $400 fee to handle the filing digitally, which they outsource to another automotive group. So, weeks later when I call in asking for assistance, they give me a phone number, and ask me to call the agency on their behalf. Talk about a slap in the face after spending so much money at their dealership. Never mind the fact that they charge you to do the paperwork themselves.So, intent on preventing myself from being pulled over, I call up the agency myself. They promise to get things taken care of, and overnight the tags. A week later, wouldnt you know it: Still no tags. Today, I called up Westshore to explain my situation once more. Believe it or not, they tell me to follow up with the agency on their behalf. Go figure. So, I ask them to resolve the situation for me, and I get passed off to a voicemail. So frustrating. Heres the kicker, I begrudgingly call up the agency, only to find out they never actually overnighted the registration.Long story short, I spent $30k on a new car from Westshore Mazda, and its me who ends up doing the legwork.

I was able to get an appointment and get in the same day. Then the job was finished more quickly than I expected.

PERFECT car buying experience! We just purchased our first Mazda from Westshore and we live in Gainesville. It was well worth our time and I can guarantee it would be worth your time as well. The entire staff was excellent but I have to give a shout-out to Adrien for providing the easiest car buying process ever. He was informed, quick, and professional. The next time I need a car Ill be making another trip to Tampa and hoping that Adrien will still be there!

Hussein Harake was nice, not pushy and knowledgeable. Made my experience easy and pleasant.

Carlos Rosa was my sales person and he was very professional, patient, knowledgeable and made me feel very at ease when purchasing my new car on June 28, 2021. I will definitely recommend him for my friends and family to purchase a car from him. Thank you, Theresa Rich

I Love My new 2021 Mazda CX-5Thanks Abdul, Timo, Mo, Renee, and the GM Steve at Westshore Mazda for helping me throughout the car buying process!The Team at Westshore Mazda on Dale Mabry made the buying process very easy and never pushed me into getting something I didnt want. They were able to help me find the perfect car with all of my wants and needs and answer any questions I had which were a lot.The team is truly there to help serve their customers and not worried about their sales commission. They are opening a beautiful store in the next week so go check them out if your looking to Lease or buy a new, pre-owned or used car! They are the best!Michael Dervech

Received the best service at WestShore Mazda went to many Dealers they did what others could not.

Had a great experience Ben was great even came in on his day off!!! However Jafar stole the spotlight. Talked me through everything, he beat the competitors price and then for the grand finale got me a lower interest rate than originally quoted! If you go ask for Ben and Jafar you cant go wrong!!!!

I went in to buy a Mazda 6 here a week ago and had a great experience for a first timer. Everyone was super kind and wonderful. Adrien Henao was the sales associate that helped me out and he was amazing. He talked me through the whole process and explained everything very well. I highly recommend him to anyone looking to buy a car at this location.

This dealership is great! They have the best employees and have a nice and clean place. Theyre employees are very nice and respectful they ask to get you food, water, etc. And are always willing to make a better price for a vehicle you want! Mazda has some of the nicest vehicles Ive seen and are very smooth to drive.

Absolutely amazing experience with the folks at Westshore Mazda - Adam Challacombe, Eduardo & Steven Hurt (the General Manager) were super courteous and helpful. They were welcoming and fairly accommodating; Unfortunately, I couldnt drive away with a vehicle due to personal reasons, but they were understanding enough to help me with the process and respected my decision to not purchase the vehicle in the end.Hopefully, my next car purchase will be with you folks!

I appreciated getting the video so that I could see what was wrong with my car during the inspection. I also appreciated not being hounded to buy a car while I was there.

I Bought a new Masada 3 and I love! My sales representative was Derrick and he made the experience very easy and helped me out a lot with choosing the right car for me. He was very knowledgeable and made things lot quicker and smoother. I’m extremely happy with his service I would recommend him and Mazda Westshore dealership 100%

Had a good experience prior to my car purchase. Enjoying my car so far. They gave me a fair trade in value . I Had some issues (not with the car) that I needed assistance with . Customer service was great prior to the purchase. Post-purchase not so much. I left messages, with no follow up call. When I had to call in about my issues, Abdul answered the phone both times . He was very nice and professional. I wish I wouldve had him as my salesman .

This is a great place to buy a new or used car. Everyone is really good and professional. Abdul was awesome! He helped me with my purchase, and I was very satisfied. I highly recommend this place!

I had an extremely pleasant experience buying my first brand new car with Carlos. From the moment we walked in everything was straight and to the point and Carlos made the experience as easy as possible. And of course I have to mention how beautiful their brand new dealership is! 5 stars all the way

Carlos was amazing! He helped my family and I with our new Mazda purchase and made sure the process was smooth. He took time to show me the CX-5s features, Mazda app and made sure it was detailed and washed beautifully. Were really happy this was our first and only stop! Thanks to Carlos and everyone at Westshore Mazda!

Finally a place to buy a car and leave know you got the best deal in town. Not only that, but the follow up after has been great by Abdul making sure everything is perfect.

Will was just awesome! He worked so hard and got me an amazing deal! I came in to check out a used vehicle with pre approved financing and these guys worked with the lender and got me a rate 4 points lower!! That was better than the APR I got approved for for a new vehicle! They made sure I got the deal I wanted. I feel like I need to bake them cookies or something!! Thank you for a wonderful car buying experience!

Came in for an oil change, left with a new car. These guys are great at what they do, and they were super helpful getting me the best vehicle for me.

Great experience for a first timer everyone was super kind! Shout out to the sales representative Miguel!! He kept it 100 with me and was great overall. I was able to leave with my new 2021 Mazda turbo and I couldn’t be any happier Thank you again Miguel for making it happen, you’re the man!!!

I had a great experience with Westshore Mazda - thanks to Abdul and Edwin for making my CX-5 purchase an easy and pleasant one! Abdul was great at communicating before and after and was super helpful while being low pressure. I feel that I got a fair price on both my new car and my trade and would highly recommend this dealership.

Awesome! Worked with Carlos Rosa and gave him the price range I was comfortable with both for monthly payments and what I wanted to be at for my trade in value. Never any pressure felt and got me in both the comfort ranges I needed to be in. A refreshing experience with such a big life decision. Cant wait to see the new mammoth building that is near completion when I bring the car in for service and hopefully minimal warranty work.

Westshore Mazda has always gone above and beyond! My brother initially dealt with them, so when I was looking for a car, Carlos Rosa was the first person I went to see. Sure enough, he got me into a great car at a great price and was very willing to work with me and not be pushy. He made sure I knew every inch of my car before I left the lot! If youre going to buy a car, go to Carlos! Hes the absolute best salesman I have ever dealt with in my history of car buying and shopping! 10/10, HIGHLY RECOMMEND!

Carlos was our salesperson and to tell you the truth he was the best! He was very helpful and very attentive. We are very happy with our vehicle purchase. Thank you Carlos for all your help.

After having a not to great experience with Tesla Dealership and treated poorly and not having the time to shop around and always receiving email, phone call and text from Westshore Mazda, I decided to take the day and make the drive to see Mr. Rosa at Westshore Mazda and the minute my son and I drove in to the dealership we were approached immediately with a welcome to Westshore Mazda, it already felt great. I met Mr. Carlos Rosa and he immediately showed mearound he was very pleasant, professional, outgoing and informative. He asked me what I was looking for, price and what payment I was looking to make and my likes 👍 Im really impressed and left with my dream car at a great and reasonable wanted price! I give a 5+Star to Westshore Mazda Dealership and Mr. Carlos Rosa for their great sincere workmanship, professional leadership, stewardship and excellent service. Thank you for making my day and my beautiful car. I will recommend Westshore Mazda 100% and ask for Carlos Rosa!

I purchased a car in April from them and it’s has been nothing but an absolute nightmare getting the paperwork they messed up all straightened out. They have spelled my name wrong on every single piece of paper they have ever sent me, they have also filed the wrong paperwork multiple times resulting in a need for multiple temporary plates for my vehicle.Their customer service is horrible! Empty promise after empty promise. I’m currently waiting over an hour for a phone call back. They said they’d call me back in 5 mins. I’m constantly chasing people down to get my temp plates, the correct paperwork, or anything done correctly. This entire dealership is inept.I’ve never been more unhappy dealing with a group of people in my entire life. I wish they would just do their jobs correctly so I don’t have to call them anymore. It’s MONTHS and I still don’t have my actual plates. These people cannot be trusted to do anything correctly. Save your time and money and buy yourself a car from people who know what they are doing!!UPDATE : The car cannot be driven until paperwork is updated which can take weeks. These people sold me a car that I can’t even drive at the moment because they messed everything up so badly. Didn’t even offer me a temporary car to use while I wait weeks for my plates. I have no car to use now. STAY AWAY FROM THESE PEOPLE. THEY ARE CRIMINALS.

Great dealership with a very good staff. Bought a new Mazda 6 a few days ago and had nothing but a good Expierence and they made the process very easy and smooth. I will definitely buy another car from here. Thanks !!!!

AMAZING Service!!! I can’t say enough good things about this dealership and their amazing team. Carlos made my 1st time purchasing a car so easy and stress free!!! 100% recommend going to see him for your next car. #CX5 #RollingThunder

I’ve had my eyes on a new Miata for quite some time now. I’ve owned and still own one of the older generations. I inquired for one that they had for sale and Carlos reached out to help me. I had a certain payment in mind and he fought hard to get me as close as he could. If you want a great deal, go to Carlos. Great salesman and great dealership!

Miguel did an amazing job, he was very quick, understanding and gave us a great deal! Id definitely recommend this dealer to friends and come back again in the future! Westshore Mazda ROCKS!

I will forever be grateful that i went to this dealership. my intentions of going in wasn’t on the positive side, i wasn’t confident nor was i really excited, but i needed to just talk to someone get the right idea on how to do this whole buying a car thing. i just wanted to know where i stood, if i was even able to get a car or not, what would it take. Miguel was truly an amazing person and salesman. me being 22, lost on how to do this kind of thing, also picky, and very indecisive, he worked w me the whole time, he didn’t sugarcoat anything, he told me how it is, but he also agreed w me and understood, and was personal and he listened to me. also his co workers, they actually heard me out, listened to my situation, provided me w the best information, and at the end i was put in something i was truly happy w. i left feeling accomplished and proud of myself and i also left feeling relieved that there are good salesman out there. w me having sales experience in a different industry, being treated good really makes a difference. thank you miguel.

Really professional environment and Adam was amazing to work with on getting me into a car made the process so easy

Found a gently used Mazda 3 on their website with very low milage and very clean at a decent price. I visited the dealership and decided to buy the car. The dealership was very pushy with their added value package that included things like scratch resistant protection, nitrogen for the tires, and roadside assistance (I already have roadside through my insurance company), and a couple of other things that werent useful for me. This would have added $2000 to the total cost of my purchase. I politely declined and they werent happy about it. We completed the sale and then on my way home from the dealership, the gas light and the check engine both came on. I called my salesman and brought the car back so that they could at least provide me with gas. Unfortunately the service department had closed for the day and I needed to bring the car in the following day for the check engine problem. I brought it the next day and I was informed by the service person that a part would need to be ordered to correct the issue. I had no problem with that. I left the car in there possession for another normal workday and through the weekend. No updates were provided to me on a time-line, no phone calls from the salesman to see how the repair of the new to me car was going. I purposely waited until 3pm on three separate non weekend work days to call them and get a status for the work being done. 5 days after I purchased the vehicle, I pick up my new to me car with no explanation or paperwork of service accomplished. Although, I did ask for and received the paperwork before I left. The service person printed the paperwork, handed it and my keys to me and walked away. No thank you, no have a nice day, no thanks for being a our NEW customer or anything. A week has gone by and I havent received any follow up calls about the repair or my level of satisfaction with sales or service. Ill say that I feel like I found myself a great car for a decent price. From my personal experience, I feel no one cares about customer satisfaction at that location. I would prefered to make a purchase elsewhere in the future and will not be recommending this location to any of my military work friends. Thank you for reading and hope this helps.

Im impressed with the professionalism of my sales agent Carlos Rosa and most especially with the Finance Director Mr. Moe Fahda.Id say it was a smooth transaction!Kudos!I never felt this kind of treatment from my former Courtesy Nissan dealership!

Adrien Henao has a great personality. He is very helpful and very knowledgeable in what he does. I would definitely recommend anyone who needs a good customer service to see him.

If you are thinking about buying a Mazda, you HAVE to come to this dealership and ASK FOR ADRIEN HENAO!!! I was interested in looking at a Mazda CX-5 and the process was a dream. I did not feel pressured to make any decisions and he was extremely respectful and knowledgeable in answering any questions I had. Im not sure if its because Im a woman, but in the mans world of car sales I was always uncomfortable and felt taken advantage of with my previous auto purchases. I had a bad experience at another dealership so I was hesitant to walk into another possible similar situation, but I am so glad I came to Westshore. Adrien greeted me and from the start I could tell he genuinely wanted to help me with exactly what I was looking for instead of seeing me as an opportunity to make a sale. He gave me multiple options along the lines of what I wanted, and when I said I wanted to get one more quote from another dealership he didnt try to push and close me. He said he completely understood as it was in my best interest and after hearing that I made the best judgement call of my life and went with him! He is the most honest salesman Ive met who seriously wants the best for his clients. I cant emphasize or stress enough how much I recommend coming to this dealership and working with Adrien. I am so thankful for him and the incredible experience, and will continue using Adrien for any and all future car purchases. 100/5 stars!!!!

I bought a 08 ford expedition from them. they sold it to me with a bad transmision in it. never got to test drive it because it was in the shop both times i came to see it. they said they couldnt hold it until it came out of shop so i could test drive it only way was to buy it so i did. now they wont fix the problem. i will never buy from them again.

How do I start to tell you that if your going to buy a Mazda it has to be from Westshore Mazda and you have to ask for Carlos Rosa. My family and I had went to a Mazda dealer in Brandon and because of the poor service we received we decided to go to Westshore Mazda and this was the best decision we made. Going to Westshore Mazda was by far one of the most wonderful car buying experiences I have ever had! Carlos and his team treated my family and I as if we were part of their family. Mind you we had previously had a horrible experience at the OTHER place so, we were apprehensive but, Carlos and his team treated us with respect and professionalism. What impressed me the most was that because they are under construction they are working out of a trailer but they treated us as if they were working out of a new building. Under those pressures and conditions they worked flawlessly and rolled out the red carpet. Carlos and his team made my nieces first time car buying experience very pleasurable she got the car she wanted and at a great rate. I have always been a Toyota guy but, Carlos and his team have converted me so, my next vehicle will be a Mazda. To the owner of the dealership Carlos and his team deserve some type of recognition for the outstanding work that they do under all the adverse and uncertain conditions that they face. Westshore Mazda is number One in my book and I will let all my friends, family and social media followers know that if they are in the market to buy a car, they need to go to Westshore Mazda and tell them Dan(Pops) sent you!

We had an excellent experience leasing our CX-5! Carlos did an incredible job getting us in the car we wanted at the price we wanted. I highly recommend this dealership and Carlos; it was a 5 star process thanks to Carlos’s professionalism!

After going through a negative experience in a different dealership, Carlos Rosa saved the day. He worked with my schedule, was professional, was willing to negotiate, got me a great rate, and now I have my first car and I’m in love with it. He got my car detailed and was detail oriented to make sure my car was looking perfect. Overall I had a great experience and I truly appreciate everything Carlos and his team did for me.

Will helped me and my sister for her first car! He was amazing and saved us so much money! Definitely go to Westshore Mazda and ask for Will! 100% recommend.

Just bought the car I was searching for. I worked with adrien Henao. He was so friendly and willing to get me what I wanted. He did an amazing job getting me into the car I wanted at a great price. 10/10 recomend.

I’m extremely please with the service provided by the dealership and the sales representative Derrick Bensch. He was very knowledgeable and made the experience very smooth and pleasant. Excellent service from everyone involved in the transaction. I recommend this dealership and Derrick Bensch as your sales representative.

I had a great experience buying my first car here. Rick Haynes was very easy to work with and very knowledgeable about my new CX-5. They were under construction but I’m excited to see the new building! They made sure I had a full tank of gas and my car was up to my standards. I would definitely recommend Rick and Westshore Mazda to a friend

This location has amazing customer service and very experienced employees, they were helpful when I purchased my car!

Came for an oil change and walked out on a brand new car. Thank you Carlos Rosa and all the staff! You made the process easy, kept it professional at all times, and made me feel at home. Thank you again for your help!

Abdul was very helpful in helping me purchase my new vehicle. Im glad I went to westshore mazda

Today I had the pleasure of meeting and working with Carlos, who facilitated my purchase of a beautiful Mazda 6! He was extremely knowledgeable, and it was evident to me that he takes great pride in what he does. I especially appreciate his integrity and transparency about all aspects of the buying process. Im so glad Westshore Mazda was my first stop and that Carlos came out to greet us. He was truly a Godsend.

Derrick tried to pull a bait and switch on me. Not trustworthy at all. I recommend Mazda of Wesley Chapel instead. If you do make the mistake of going to this particular dealership, work with Ben.

Carlos Rosa was outstanding! Work with him if you can!!! He went above and beyond to make sure I was getting the perfect car that matched what I wanted at the price point I wanted, without being pushy about buying from his lot specifically. He really gave me the time to get to know the car well and was honest about how it compared to other brands, the good and the bad. I have never worked with a more understanding and NOT PUSHY salesman in my life. Recommend him 100%.

Adrien Henao did a very good job assisting me with purchasing my new Miata.

Really disappointed after buying a car here. First, I was told a cargo cover would come with my CX30, but after I bought the car I was told it was not standard and I would have to buy it separately. Generally I research as much of this stuff myself before going buying, but because every other car I saw it on was standard, and it was in my vehicle during the test drive, I really didnt think much of it. When I went to go pick up the vehicle, I noticed that the low windshield wiper fluid light was on and the vehicle had less than a quarter tank of gas. That is just not acceptable when buying a 35 thousand dollar vehicle. They also made the purchasing process so painful, as they would not talk to me about pricing on the phone or even in person, unless I wanted to take it home that day. I contacted 4 other Mazda dealers in Florida, and none had a problem with discussing pricing with me over the phone, except this one. The only reason I decided to even go in again to negotiate is because they are much closer, and more convenient, but now I regret not taking the time to go to Lakeland or Brandon, both of which also offered somewhat better deals.Edit: I forgot to mention, they gave me this Westshore Mazda Advantage tag with all these amazing perks of buying a car here, which they said was included (and literally says Look this vehicle features on the front of it). After I bought the car, I was told it was a premium add-on. Really disgusting behavior.

We just bought Madza 3 2021 from here one week ago and had a wonderful experience here with Raymond. Raymond was so welcoming, friendly, patient, and knowledgeable about all types of cars, their engines, and any exclusive features. He made us feel comfortable and flexible in purchasing a car and going through the process. He also explained everything in details for us and made sure that we perceived the specialty of each car and then made up the right decision for us. We really appreciated Raymond’s kind service and Madza’s support in maintaining our beautiful Madza car. Again, thank you so much for your excellent service, Raymond and Westshore Madza!

Love coming to this place!! Miguel was the one that helped me out when I was getting my car and the whole staff is amazing!!!! Will be getting service done there and no where else

Abdul Tamari took care of me 5 star ⭐️ ask for him whenever you get there!! He is the best took care of me

I purchased a Mazda CX-5 about a week ago and had a great buying experience. Abdul was very knowledgeable, professional, and outgoing, and made the process of finding the perfect car easy and enjoyable. My mom is looking to get a CX-5 for her next car, and we will definitely come back to Westshore Mazda and work with Abdul!

Been going to Mazda service since 2016 so I have a good idea on what to expect. I felt very taken advantage of at this location. Arielle did not inform the add ons would take my oil change from 100 dollars to 400. I asked at one point what the total was and was informed that she didn’t have that answer for me as she was going to apply discounts and do my a favor. I did not know the price until I sat down to pay, which put me in a very uncomfortable situation. If you can, go out of your way to a different Mazda dealership that is honest and upfront with their customers.

Killed it helping me find a car and financing in a tight spot. 10/10 would shop again

I just spent the last two hours in a waiting room with no information given to me about my car. I had a very simple cosmetic repair that needed to be done. They were going to check to see if the part was available in house otherwise they would have to order the part and install it. Simple. 2 hours later I haven’t even received a phone call updating me on the process. I walk over to the trailer that they are currently operating in to find out that my car was just taken to the back to get checked out. I’m obviously upset. I ask to receive my vehicle back and while I’m waiting I get to witness an employee quit and walk out. Meanwhile, LITERALLY NO ONE HAD ANY IDEA WHAT WAS HAPPENING. I basically just spent my whole afternoon at dealership for absolutely no reason. This could have been avoided and done over the phone.

Do not trust these people!! We are from out of state and negotiated and finalized the purchase of a Mazda Miata over the course of three days. Our salesman Walter Chavarria and manager Jaafar Harke refused a cash sale and required that we finance the vehicle. We reached an agreement, signed a price and financial agreement and met all of the dealership requirements and our credit was approved. We offered to put down deposit and asked for assurance before we purchased airline tickets and made non refundable hotel reservations and were assured the vehicle was being held and Walter texted:“We don’t do business like that. Like Jafaar had said normally we don’t keep cars. But since you’re taking you’re money and time to come we will for you. I actually have the keys separate already stored away.”The following day we scanned and sent photographs of our airline tickets as requested by Jaafar to assure that the vehicle was being held. This was completed at 3:02pm. However, at 5:32pm Walter sent a text stating that “I just went to grab the car and park it outside, we had a customer come in earlier this afternoon prior to you making a final decision and loved it and decided to buy it.”If it was put aside as Walter assured us, no one could have “come in earlier this afternoon” and “decide to buy it”. So we are out of pocket one-way flights from Louisiana and three nights of nonrefundable hotel rooms, because of the dishonesty of the salesman and his manager. I do not recommend doing business with anyone there!

I want to thank Gage and Moe at Westshore Mazda formaking my car purchase easy and stress free! I’m loving my new cx9!

Didn’t think this location was open because it’s in the process of being built but, IT IS! Probably the quickest, easiest car trade/buy process I’ve ever done. Carlos was extremely helpful and professional. I will be back when it’s time to buy again in the future.

I would never use Westshore Mazda as my car dealer again. They gave you the wrong information about the car to make you buy it. After you purchased the car, there are absolutely zero services. When you call them with an issue, they would say someone else will call you back. However, they never call you back. Pray that your car will never have an issue if you purchase it from here.

I visited the Westshore Mazda Dealership today and wow was I impressed! From the moment I walked in I felt so welcomed. I worked with Abdullah Taman to purchase my brand new 2021 CX5 Grand Touring. Abdullah was such a pleasure to work with and really took the time to answer all of my questions with a tremendous amount of patience. I came in after leaving another dealership (which I had a bad experience at) and had specific numbers in mind which I had to stick with, and he absolutely delivered! With the help of Abdullah and Jaafar Harake, the General Sales Manager, I was able to get into a much higher level car than I had originally came in for, for a lower price than the other dealer had quoted me for a much lower level car! I am so appreciative to both Abdullah and Jaafar! Amazing service, people, and environment! 10/10 would recommend!!

We went to westshore to browse and drive home a 2021 Miata. Carlos was awesome. No pressure very informative and helpful. From start to finish it was the beat car buying experience we have had. Can’t say enough. We have recommended Carlos to our friends who currently own a Mazda

I had the most excellent customer service experience purchasing my first Mazda! I traded my Altima for the CX3 and couldnt be more excited! My experience with Tim Fitzgerald, Rick Haynes, the entire sales and finance teams was beyond first class! They worked their magic to get me the best deal! During signing ( nice man wearing pink shirt who just transferred from VA..I forgot his name but remember his face) everything was explained in detail and all my questions were answered thoroughly! There were no surprises whatsoever because I did my homework ahead of time and visited their website to read up on charges, fees, etc..thank you everyone for a terrific experience and Ill bring those desserts next time! 😁

WESTSHORE MAZDA is the best place to buy vehicles!Carlos is so awesome I would highly recommend to come see him to purchase your next vehicle.

Has good deals on used cars however the only reason it is not 5 stars is becuase of the mandatory Westshore Advantage add-on for $2000. It feels a bit scammy since when I called they did not mention it until the estimate.

Waste of time!! I would never get a vehicle from this place. Salesperson told us the brand new vehicle was in an accident and the manager called next day to say the vehicle is available for sale. No thanks I do not want a brand new car that has already been in an accident for full price when I can get the same deal elsewhere for one not in an accident.

Great experience for the first time. Our seller was thorough and told us all the details we needed. They made everything super easy for us from financing to registering our car with the insurance. Everyone was so friendly and helpful

We had a good experience with Abdullah! He went above and beyond to help us and make the buying process easy!

Carlos and rene were a big help and awesome, even with how busy they were they didnt pressure us into anything and gave us all the time we needed and were patient. We drove from 2 hours away and left very happy!

Love the staff, from sales to service they are always patient. Can’t wait until the new building opens next week, looks amazing!

Super professional salesman. All around great experience!

Great experience, courteous staff and I got a fair value for my trade.

Great and easy experience, got my first car pain free:)

My wife and I had the pleasure of working with Westshore Mazda’s sales team last week. Our salesman Carlos, was very professional, knowledgeable, and worked well with us to get exactly what we wanted. The team worked diligently to get us our first lease in a Grand Touring MX-5. We love it and recommend them to anyone who is looking for an affordable car with the luxury and style of higher priced luxury imports. They currently are operating in a small portable to the left of the Jeep/Dodge/Chrysler dealership due to the new construction of their building. Be on the lookout, you won’t be disappointed!

Drive all the way to my house to drop off keys thank you!

They have the best service. They get straight to the point and show you exactly what you want. They are really friendly and help you find exactly what’s good for you.

Service department is very nice and the car is ready when promised. I just wish they offered a complimentary wash. Maybe that will happen in the new building.

Carlos is the best Ive came across in sales. side note: he is very motivated in what he does such a go getting great a multitasking from what ive seen just seating around handling me and other s

Abdul and Moe took care of me great!