This place never seems to fix things correctly or at all. Requested tail light and new wipers during basic oil change and five point inspection but was not fulfilled. Have also ran into multiple issues of I didnt see it, so your truck is fine, scenarios. I dont like to give low reviews, especially if it was a one time case, but they cant ever seem to get their stuff together.

I was very disappointed with my last visit to veterans Ford. It was time for an oil change and I usually sign up for The Works so the vehicle can be inspected as well. So, I made an appointment for The Works and took my car in. While my car was there for the oil change and inspection (50 to 60 dollars) they called me to ask if I wanted to do the 90,000 miles service on the car which consisted of fuel system, transmission, and a couple of other things and they said the entire package would cost $999.00. I wasnt planning to spend that much that day and I still had about 2500 more miles to go before I hit that 90,000 mile mark, so I said no thank you. But that I would be interested in doing just the fuel system portion of that service which should have costed under $200.00. I was shocked however when I went to pick up my car and pay the bill. They charged me over $700.00 for everything that they did to my car and some of the things they did was not part of the 90,000 mile package. I know this for a fact because my son works at another Ford dealership and was able to confirm for me that they over serviced and overcharged me.

I tried to schedule an oil change tire rotate and front brake pads for 3 days, I finally got a 9am appointment and dropped it off. After 3 hours, I tried to call and text with no response. Finally 9hours later, they said it was ready. I got there at 6:30p and didn’t leave until 7pm. I will never go there again!

After making an appt. and driving down there,they couldnt even take me in. What kind of system is that.

Just trying to get a return call or anyone to answer the phone is a challenge. They have no sense of urgency at all!

Went to Veterans Ford yesterday for service on my 2013 F150. I usually have the “Works package” for oil change, tire rotation and multi-point inspection. I dropped off my truck and sat in the waiting room. About an hour later the service rep came out and told me the technician recommended I change my air and cabin filter and it would be $80. I politely told him I would do it myself. The tech. Are from the back and he was told I would do it. The funny thing is my 2013 F150 doesn’t have a Cabin Air Filter or Atleast I can’t find one and it doesn’t exist in the manual or online that I can find.So, be aware if you go in for service. Make sure you know your car or truck.

Very slow service to pay and get your vehicle.

Had questions in service department. Brian has been very helpful and very very patient!

WAY OVERPRICED for the simplest things. I went in to have break pads put on my car, a wheel alignment, an oil change and left with a $577 bill even though on the phone I was quoted about $400. I can price OEM Ford break pads kits for both the front and back of my car from $82-$122 TOTAL, I was charge $183....what? The rest of that is labor, and I am sorry but my car was only there for 4 hours and I know you only worked on it for 2 which means labor is WAY OVERPRICED. There is just no way with this kind of pricing I will ever go back here for anything, thats crazy. To top it off they wanted to charge me $30 for wiper blade (which they said needed replacing, and jokes on them because I just replaced them 7 days ago, so no way they even looked at them) and $30 for an engine air filter, which I spent $9 at AutoZone and popped in myself. Just ridiculous.

List demo cars (not specified as demo) as new with 5k miles as brand new.

Found oil stain bigger than the size of a cookie sheet in my driveway after an oil change 24 hours before at Veterans Ford.