Love Nail touch. Never disappointed. They do nails, and waxing. They are so customer friendly and reasonable. Love all the ladies and men there. They always do a fantastic job.

Less than a week and this is what mine and my sisters gel manicures look like. Not worth the money I spent, very disappointed and will never go back!

The asian male that did my nails did a horrible job! I believe he is the owner or the manager in charge. I have been here before and they have done a great job but this was my first time getting my nails done with him. First, he kept leaving his work table. I would not have minded if it was once, maybe even twice. However he did this more then four times. I was livid by the third time. Second, since he kept leaving my cuticles dried up and started bleeding when he cut them. Third, my nails were painted horrible, it looked like amature work at best and the filing was complete garbage. I will never go again and definitely do not recommend!

Justin does an amazing job on my nails and Rosie is the eyebrow queen... I love this place!!!

First professional pedicure. What an amazing experience! I was hesitant going in and confident after this experience 😊 What a niice shop. Pleasant personality and very professional. Thanks again, Rosie! :)

Absolutely love this place!! Kevin has the best staff. Recommend it 100%

Rosie is great. She is the best at giving manicures!

Been here twice. Awesome work on my nails. Nail lady was a little blunt.

I loved the guy who did pedi, I asked the guy who did my nails for a full set as my nails started to peel and he told me fill was fine, i checked nails before I left and look fine, got in car at a different angle not good went back and he told me I had to wait or he could file to make same which was not good. My nails are peeling already from being done yesterday not happy at all.

Very much a spa experience! The service was impeccable, and Im very satisfied with my nails and pedicure

I came here once November last year for a wedding, and had a wonderful experience. Yesterday I came back, but the lady cut my toes up. I am 27 weeks pregnant and cant reach my toes. I came here to get a pedicure and gel nails on my toes. It started off well enough until my toes started burning. She cut my cuticles up and around my toenails. They were bleeding and she tried to hide it from her coworkers and me. She was covering them and looking at her manager to make sure he doesnt see. She also scratched up my feet with a cheese grater thing and didnt smooth them so they ended up rough. I am not used to being put in these situations so felt anxious to say anything and have it backfire like the other reviews on here. The blood on my toes werent gone fully while she painted my nails. The blood got transferred into bottle and makes me question the cleanliness further. This morning they still sting and irritate me. I will take care of them, but shouldnt have had to. I get little cuts every time I get a pedicure, but this was like all my toes and continues to bother me and you can see all the scabs around my toenails. There are more cuts than I thought. I regrettably didnt mention anything being in shock of such poor service. Just beware before you go into a salon. I thought this would be a good one too since the area is decent... v.v

First off they didn’t have my color but the manager came to me and said that he had 200 new colors in his car and he’d get them forMe so I could have a color I loved... few minutes later he comes in with a huge box and he digs through all of them to get me exactly what I want... I had Tammy do my nails and she did AMAZING She was very diligent and did them perfect; no streaks, no pain, filled them all the way.... I would definitely request her again

BEWARE. PRICES ARE HIGH FOR THE LACK OF QUALITY WORK THEY PROVIDE...I went in on Friday to get a full set, only to find out that the owner was no longer there and the salon was under new management. I decided to stay and give them a chance. Today is Sunday and my brand new $40 set is lifting already at the cuticles. Very unacceptable. I went back today after work to get this fixed, as that is what I paid for and I want what I paid for. The manager who fixed them for me was not rude at all, he asked when I got them done and I said 2 days ago and he proceeded to try and convince me that nails grow out and it makes sense for them not to look perfect after 2 days. I know better than that and my nails growing vs. acrylic recently applied and literally lifting off the nails is 2 very different things...and IF this was normal, he would not have fixed them for free. However I started to get irritated because I could see where he was trying to cut corners in fixing my nails. He eventually had to refile every single nail down and fix them and I kid you not the acrylic is doing the exact same thing and lifting around the edges again and this is only hours after! Idk if the powder is old, cheap or all the above but Ive never had this happen. Not only is his execution sloppy but I had to point out to him several areas that he missed applying acrylic to my nails. As for me ever coming back to this place, never, so I will just have to deal with these nails until they grow out and Ill follow my better judgment next time and go elsewhere. Its not the end of the world, its just frustrating paying for something and not getting the quality you think youre paying for.

Rosie does a great mani/pedi.

Everyone is always so nice and welcoming! This is our favorite place to go! Salon always looks clean and the staff is great. My daughter loves to come and get pedicures. Highly recommend!!

I wish i could give zero stars. Rude and dirty place. Had nails put on and had an allergic reaction. Called and they hung up. Called again and yet again hung up. I go over there was treated poorly by the owner he took them off but nicked me several times with electric file.when he was done he charged me ten dollars to take off nails that were causing health issues. Then as i left and looked at my nails in better light the nail wasnt all the way off. So i have to file this down. Do. Not. Go. Here. Worst place ever

My usual go to nail salon. I can usually get exactly what I want and I know the techs now.

Had my nails done a couple days ago felt like they didnt want me there and very rushed. i had an allergic reaction to the nails went to call to have them removed and they hung up on me several time.

This is the best nail place in Surprise. Rosie’s pedicures are perfect, and Jane’s nail’s last for a long long time. I love the new owner. He is very customer friendly!

I love Sue!!! She is sweet, quick and consistent in her quality and workmanship!!!!

I LOVE this place. My mom, sister & i have been going here for years & they always take great care of us. We almost never wait & staff is so friendly & always remembers us. Service is great. I don’t have any complaints!

Rosie is truly the most caring and skilled nail tech professional. She always takes great care of me and try’s to stay on time when I schedule appointments. I would recommend Rosie.

My favorite place. Best place in the west valley. I dont go no where else. Highly recommended

Worst experience ever. I paid extra for my full to be longer and the lady didn’t do them longer because she thought they wouldn’t look nice but I had already paid so I asked her to make them longer cause I wanted what I paid for and she didn’t do anything to fix them. My nails were shorter than what I had gotten them done there before and keep in mind last time I only paid 30 and this time I paid 35. Yeah I know 5 dollars isn’t bad but I paid for them to be longer... not shorter.

They are very nice, do A very nice job! I ask for Ann! Shes very nice does A very good job!

I have been going to Nail Touch for several years..and I went in today.. I only recognized Rosie...has Nail Touch changed hands? My pedicure was okay..could have been much better.. I will think about going back..

The guy that did my nails did a horrible job! I was there for a refill and it took him 2 hours to do my nails because he kept leaving his work table. My nails were painted horrible, it looked like amature work at best. I will never go again and do not recommend.

Horrible treatment I will never return ! I left without getting my nails done and hurt feelings! I am also disabled shame on you! I did nothing wrong but not wanting new set after I purchased one two weeks ago from them they got mad at me wouldnt fix their work so I left

I cant believe the horrible reviews on here! I had such an opposite experience! I came here and had ivy help me and I told her my concerns from a previous place (getting cut a lot and being rushed) and she stayed forty minutes after close and took her time on my nails. She was very careful and considerate and didnt hurt me a single time. She also gave me tips on how to keep my nails from getting so dry. I loved it here. All the workers were happy and joking and the place was PACKED. I had such a great experience. I will be coming here to see ivy from now on. dont listen to the reviews until you give them a chance.

Went in for a fill for my 13-yr-old and myself. The work was quick and professional with no pain. My daughter told me she wants to come back to Kims specifically because they didnt hurt her like the man who did her nails at C&A. When my 7-yr-old wanted polish too, they were kind and quick to accommodate her. $7 polish for youngest daughter, $18 fill for me, $18 fill and $10 eyebrow wax for my oldest daughter. My one complaint is that I dont appreciate the attitude they give when I dont want gel polish. I just prefer regular polish. They were about to use gel on my daughter without asking me when I intervened. I think I still got charged for it because my bill came to $73 after I added a $12 tip. Or else they charged me $8 to fix two broken nails? Anyway, it was a good experience and a nice, calm atmosphere. We will definitely go back.

I am disappointed in my experience here, the tech who did my pedicure did not cut the front of my toenails (to shorten them and she didnt make them even.) She did however, cut the sides of my big toe nails and now they are growing back into the skin (ouch!). Will not be going back.

My first visit to this shop, things were quiet no communication. I notice the lady 3 chairs down is upset because the nail tech cut her feet during her pedicure. The manager comes over and puts glue on it to stop the bleeding. The woman is so upset, her husband shows up and the nail tech told him that his wife made a big deal of a small cut. She went on to say she was sorry but your wife made a big deal she over reacted. The nail tech was so rude and told them she didn’t care and for them to leave because they were done. This poor lady is asking the manager to show her and her husband the glue bottle and he refused! The same nail tech goes on to her next customer and I over hear her tell the customer about what happened and how the lady made a big deal of a small cut. Then her next comment was “their Mexican that’s how they act” I was like what!!! I never like to make things about race but her comment floored me! I told her that was not very nice and she should not make comments like that. This nail tech went on to argue with me and tell me to shut up and why do I care. I told her that I found the comment rude and inappropriate, she said I Don’t Care! Mind you there are other customers in this shop. I was in disbelief of her behavior towards paying clients! Not once did the manager pull her aside or stop her from her horrible behavior. Very Bad Customer Service!! Never again!!!

I got my nails here for the 1st time I called and asked how much a gel polish change not manicure was...$15 great!! I got pick my color and it looks nothing like it I asked for another coat so it’ll be more pink she says not and puts the top coat on. I told her it’s not pink like the swatch and she says I told you you needed a base coat...she did not tell me and I’m pissed

My daughter went for the first time today to get a new set. Male nail tech told her she had fat thumbs- What?! Customer service anyone? Nails are not symetrical and were more expensive & shabby. She will not be back!

They used a cheese grater to scrape my feet and cut them in two places, the man doing my feet tried to say its because they were so dry that they cracked. I noticed he didnt push back/remove my cuticles before painting my nails, when I asked him about it he said I have no cuticles and proceeded to paint my nails. Ive come here a few times with my daughter because she likes it but Im going to try a new place

I love there hospitality.

*DO NOT GO TO NAIL TOUCH MY KIM*My sister and I went in to get fills done. The first thing I ask was the price. Price was fine, so we continued to get our nails done. Not only were they completely disrespectful and rude while we were getting our nails done, they wouldnt let us sit next to each other. They then take advantage of my younger sister into taking off all her nails and putting new ones back on. That there is a 25$ difference from just a fill. When I went up to pay, they then tried to over charge me by paying for a full new set, and charging me 3$ PER COLOR. I understand charging more for a design or gel, but for a different color on a nail, isnt more. They then threatened to take off both of our nails, the work they just did, and to call the police. I then told my sister to wait in the car as I figure this out and they stood infront of the door and wouldnt let her leave.Oh, and our nails look like crap.JUST DONT EVER GO THERE.

Last two ladies have done a fabulous job on my nails. But the men here usually dont. Although I dont like being forced to tip in cash.

Went in for a pedicure. What a mistake. The girl doing my feet seemed in a bad mood already to begin with. Well while pushing back my cuticle n then trimming it with those shears she cut me across most of my big toe. No sorry or anything just kept going. Putting on the alcohol which burned like mad. But here now two days later I got a infected toe. Thank you so much..not!!!

I have been here 3 times and have had fills and pedicures. Each time the nail tech was extremely rude. Very obvious they dont like white people or their jobs or both. Went yesterday because it was convenient. There at 10;15 and was asked to come back in 20 mins. And the place was empty. No customers. Went next door to shop, came back and there were at least 5 people getting nails done and then he took another customer instead of me and wanted me to wait another 20 mins. Very poor customer service and I will never go back.

The guy who did my nails was lazy and didn’t know what he was doing.

☹They charge $5 extra to put a clear glitter coat on top of my nails without telling me. So there is your TIP! I WALKOUT I had black all over my cuticlesThe gentleman that did my nails was really nice

I read all these comments on the staff being rude. Ive not once seen anyone be rude. They have always be friendly. Ive always just walked in to get my nails done and seen many of them. Never been hurt and none have ever pushed me to hurry and pick what I wanted. So I dont know what any of them are talking about. I tell them what I want and ask how much, never had the price fluctuate much. Of coarse it cost more if you want a design or extra length. Thats normal anywhere. When moving furniture around, I broke one of my nails. Completely my fault. I went in to get it fixed and they fixed it for free. It happened again when I helped my parents move, and the same thing. They were kind enough to fix the nail for free. It wasnt just patch the nail. They completely redid it for me.So I dont get where all this negative stuff comes from because Ive never seen any of it at all. I would recommend this place and have been going to it for years.

Not only are they very disrespectful. But have speech problems... I was yelled at despite having an app..

Your best bet is to go to a different salon. This place is understaffed and crowded. Sat with my feet in the cold water for 20 mins waiting for the next nail tech to finish up with someone else. Asked for a towel, dried off, and went next door to the salon next to Safeway.

Just got my eyebrows waxed and the lady messed up my eyebrows and did not do what I asked, she had a rude attitude as well. will not be returning

Staff at this location are very rude, and do not listen to your request. Wouldn’t recommend.

They mean

My nails were lifting from the place I had gone previously and they fixed them. I love them!

The person that did my nails had an attitude and service was bad.

Love this place. I take my mom who moves slowly and unsteady and they are fantastic with her❤️ This place

There is a woman there who is always in a bad mood. Every time I visit she has an attitude. AND SHES RUDE AS HELL. I think her name is, Anne, or, Amy or something. Anyway, I took my mom there with me last weekend to treat her to a mani/pedi. This Anne/Amy chick ends up being my moms nail technician. My mom was all excited and giddy GOING IN. When we leave shes all sad and quiet. When I asked her what was wrong she told me that woman called her fat. My mom wanted a certain shape and when she told her tech that, she responded with That shape doesnt look good on fat people. When my my told me what she said, I LITERALLY turned the car around to cuss her out. But my mom stopped me from going in. I love the owners there. But I wont be back as long as that horses ASS is still working there.

They get appointments mixed up and the pedicures arent anything to write home about. Poor selection of nail color.

The worst service! Full set 1 week ago went in to get filled before my vacation just as a freshen up and they did the worst job. every single nail is lifting an hour after I got them done. I called and talked to the manager, that man, and he said that I needed to come in so he could see them. He saw what a poor job was done and he said that he could fix them which was nice but I asked for my money back because I had to take my kids to practice I do not have time to sit another hour to have fills done on one-week-old nails. All he needed to do was to refund my money which was only $22 and that was not going to happen he said hed fix thats it. He should accommodate his customers instead of upsetting them! Never again! !!! Did I mention while she was filing them she cut me too!!!!

Ive neve been treated with such disrespect. The nail technician was putting on the wrong color nail polish and i immediately started telling him so it could be changed.. instead of stopping to fix it he PULLED my arm/hand closer to him and kept going . . So I asked the manager to come over and told him that this wasnt the color I picked and how I even told the tech that right away ( I was right next to the front desk). The tech and him exchanged words ( their language) and the manager then YELLED at me asking why i didnt stop him sooner ... The three of us went back and forth because Im not paying for disrespect and nails I didnt ask for. The tech did end up fix them but was rude the entire time. Finally im at the front desk to pay and the nail tech charged me $36 instead of $28 like I confirmed before I even sat in the chair ( with the same manager who told me $28 and was the one to come over with the color issue... Cherry on top, he apparently asked the tech why the price was higher and the manager had the nerve to tell me I was being charged more for the color change.... aka fixing mistakeBE WARNED. Cheap prices = Disrespect for free and a surprise nail colorSide note : Posted picture I took before the color was fixed to show how the two are completely different. Picture doesnt give full justice but I asked for a medium shade of purple and got almost hot pink..

The prices always change, each technician likes to add on a service even if its included. Its ridiculous how unprofessional and money hungry they are. Anytime they make a mistake, they wont admit it and are very rude about fixing it! Not to mention they will charge you to fix it!

Tom did a fantastic job on my nails he took his time and made them beautiful!!! Thanks

This salon is amazing! I have never had a bad experience, the staff is friendly and patiently listens to what you want.

Will not come back! Rip off and charge you a lot and switch up the prices depending on you! Not satisfied with my nails spent $62 for a full set nails and the moment I walked out nail is chipping and not even the right color I wanted done and crappy polishing please save time and money dont come here! Not even worth it! Never spent $62 on a full set!! Usually around $30-$40! Very disappointed and rude customer service.

At first I liked coming to this business and lately they have been disappointing. I went to get a pedi and full set with an appointment for my wedding and they have a little girl work on my pedi. Then I waited for over 30 minutes for someone to come do my set of nails. They were taking walk ins before there set appointments just to make sure they had the extra cash in their pockets and forgetting about a loyal customer they had. No customer service what so ever. When I decided to do something more simple because of the wait time the girls Kim started to give me mean looks and talking about me to her coworker. I just hope this business gets more organized and improve on customer service and not all about fitting as much people in there to get their pockets full and forget the meaning of a spa.

Ive never left a pedi place needing to go get a pedi. My acrylics arent filed smooth. Spent over 100Wont be back sorry

I will never come to this place again. I was charged the same price for my gel refill that it cost me 2 weeks ago for my full set at this same establishment (different technicians). It did not make sense at all.

Rude staff and owners. Inconsistent prices - depending on which tech you get AND how much money they think you have. Stopped going here when I realized they had been cheating/taking advantage of my 85-year old mother-in-law.

Ive had good service and poor service here. I find that it depends on who you see

Just went in to get mani/pedis for My mom, niece, and I. I WILL NOT BE GOING BACK. They have no manners or patience. My moms nails were not filed right and her cuticle wasnt even pushed back. Whenever my niece goes in I know she can be very demanding but what do you expect from a 4 yr old? Usually other people doing her nails are so nice but they kept rolling their eyes at her and sometimes just get up and walk away. Her lady was extremely rude. My nails were being done by a guy there at first but out of nowhere he got up and left and 2 girls came up to finish his work. The lady doing my manicure didnt even bother to make sure the color was all the way to my cuticle. When I was about to leave I checked my nails and half of them werent even done. Usually I give VERY good tips(like $5-8 each) but because of the HORRIBLE service I gave $0 tips. NEVER going there EVER again, Ill stick to the AMAZING service at LE NAIL WORKS Just across the street. The only reason I didnt go there was because they were closed at the time I went.

They are horrible!!! I went to get acrylic nails and she cut me about 4 times my nails are crooked! They really hurt. My daughter got gel nails and the man as vary grumpy and rude. Some of the ladys where nice but some are not as nice. I wish I could gibe them zero stars.

First I want to say that the customer service there sucks. Second, every time I have a male nail tech do my nails, they get it all wrong and they have the audacity to tell me its my doing, literally had him telling me that Im wrong, and get mad when he politely ask him to clean up th mess he made. Ive had it with them and will no longer be going here. I do not recommend this place to anyone.

I have been going here for 6 years now and I absolutely love this place I have absolutly no complaints ever

Staff was friendly but I have only had my nails for 5 days and one came off already as I was grocery shopping and another one is about to fall out as well, while I was getting my nails done the nail tech cut my finger and kept cutting it it over and over I payed 45 dollars for just a basic gel set nothing fancy and it’s the worst 45 dollars spent !!! another customer was complaining about the same thing while I was getting my done I should have listened to her and gone elsewhere, super disappointed and I feel like I wasted my money

I’ve given this place two tries. I wasn’t very satisfied with the first time so I figured it may have been the person that got me that day. The second time around, the nail job was worse. I was very unhappy leaving the salon as it felt very rushed and messy.

Horrible customer service. Ive been going here for a while and they were ok, always rude though and dont listen to what you want. Never going back, none of the men know what they are doing, and you will wait a long time to get started most of the time.

The actual service was ok, I was overcharged though. You can only leave cash tips and then they charge you to pull out cash as well. Ridiculous. My nails still werent dry apparently and smeared before I got home even though I sat for at least 10 mins.

I go here often, the staff is friendly and the place is very clean and nice

Literally walked out mid pedicure. The guy didnt speak one word to me. When I asked him to do something a second time, he was rude with his response and clearly wasnt interested in customer service. Never again!

I only let one person do my nails here. Others have done them & didnt do them right.

First visit. Had gel polish done and the very next day I had micro cracks in almost every nail which caused weakness in a thumbnail that broke my nail 2 days later. The lady used the dremel tool to remove the old gel polish instead of soaking and ended up breaking one of my nails so they all had to be shortened. So overall it was not a place I will recommend or visit again.

Good pedicure and full seta. Havent found anything better in Surprise.

Im do dissapointed. Ive been coming to this place for so long dealing with their half as service. Awful polish coats and nails that always seem to break off. One of the girls their had the nerve to rush me while was picking a gel color. She was extremely rude and i even mentioned politely that i felt rushed. She continued to give me attitude to the point that i asked for someone else to color my nails. As i went to wash my hands i noticed she was gossiping with angry facial expressions while pointing to me. I was infuriated! I told her to seriously learn how to have decency and mannerisms! She turned over and said, screw you! To imagine that over actually been loyal for so many years even when i was anything but satisfied with my nails, not to mention i always left them good tips and she completely had the nerve! Im done with this place!

I have come here occasionally and it seems that either I get somewhat good service or plain horrible. Went in for a mani and pedi and Kim hurt my toe and when I went to look how it looked she said its ok, go sit at my table. She rushed through the pedi and spent most of the time talking with other customers. With the manicure same thing, she rushed and when she noticed I just starred at her because she kept being rude, she tried making small talk. She didnt file my nails right, I didnt complain but not going back there for sure. She still asked for a tip, and I just couldnt believe it. She knew she did horrible job. My main guy is worth the drive in Glendale. Worst customer service.

They are good but the prices are getting crazy

My friend and I went to get pedicures on saturday June 27Th, I had a scab on the side of my leg and the lady that did my pedicure scratched the scab off the side of my leg. She shoved my foot in the shellac machine. My nails were supposed to last 2 or more weeks, the next day my nails were all ready chipping and peeling. I went back the next day so she could redo my nails that time she cut my toe and burned my foot they peeled of a couple hours later. My friend had also went to get a manicure a couple days before and the same treatment was provided. We will not be returning.

I been coming here for 3 + years I moved to Phoenix a year ago I tried to find a new place to get my pedi done at Noone compared I still drive 45 mins to get a pedi from them! Love em especially Jasmine obviously thats not her real name!

Excellent service by Ann

Horrible don’t even waste your money I got a gel fill and two days after the color started bubbling and coming off.

All the staff are always pleasant and always ready to accommodate their clients needs!

This nail shop is terrible. Its beautiful to look at but the quality of work is shabby at best.

My daughter and I go here exclusively - we love the service!

Good quality pedicure, not a very relaxing environment because they rush you. Rarely a wait.

Little to no colors, went home to paint my own nails.

The work is good but customer service sucks!!! My mother and I spend 100s of dollars here and the customer service is ridiculous!

Cheap and good work...

Lynn did exactly what i wanted! And finished with a shoulder rub..... sold!

I went in yesterday and today my gel polish is starting to bubble up, and I noticed a one of my nails is crooked. The lady who did my nails did not talk to me the entire time, and handled my nails roughly. Overall I’m very disappointed in the quality, and customer service. I’m done trying to give this place a chance.

Kim and Jordon, there the best you have so much fun with them, laughs, laughs

Do not go here . I went in to get my nails done the guy was barely starting my nails and I asked to add glitter he said it was too late and he barely was gluing the nails on my fingers, also he buffed them sooo much on purpose so Id go back and pay to take them off he buffed them so much he left my fingers sore for 3 days and buffed them so much the gel grew into my real nail I ripped four of my nails off trying to take those nails off because of how he did them after I got my nails done this older lady kept saying I got my toes done when I did not get my toes done just to charge me more before this as well they charged me 40$ to get my toes painted when it said 15$ they are scammers and they are very rude people

Was walked right in for a pedi only to wait 20 for the water to be turned on. Not a relaxing experience.

Seriously have been sitting with my feet soaking for over 40 minutes and still no one has helped me. I asked the guy walking around and he said the 2 girls that just finished up went to lunch. And he continues to load up chairs with more people. Horrible experience

WONDERFUL always😘😘😅😍

I went in to the salon to get a full set and about two days later one of my nails broke off while I was opening my purse... I will not be going back....

My favorite nail shop..