We enjoyed our ladies day out and our first stop was for pedicures. This is the first time we had visited this nail salon and we will return. I had been driving 30 minutes to another salon, but this place will be my new go to. The place is clean, priced correctly, and the services are quick but well executed. What a great experience!
Polish was applied unevenly, started chipping the next morning, and the nail tech didn’t bother cleaning up around the edges. Staff wasn’t very friendly and one had their AirPods in so she kept on asking me to repeat myself. Towels looked dirty too. They did a great job shaping and cutting my cuticles though. Just seems like they’re more interested in getting you out as fast as possible, and it’s ultimately not worth it considering how expensive they are.
Today was my first time coming to Dream Nails (formally Pink File) and Vanny did my Dip Manicure. She was incredible! This is my first dip manicure and she took the time to educate me on why dip is better than shellac (which is what I normally do) and she took the time to explain that here in her salon she is ALWAYS about QUALITY over quantity. Her pride in this business is amazing to see. She is so passionate about the services she provides and making sure all customers that come into this salon are happy with their services. I also got a pedicure which was one of the best pedicures I’ve ever had. Everyone was so nice and professional. I will definitely be coming back in the future!
Highly recommend. Salon is clean and nicely decorated and the staff is friendly and professional. I brought in a picture to show them the ombré nail design I wanted and they turned out exactly like the picture! Very impressed with the services at Pink File.
The staff was so friendly and the place is so beautifully decorated. I got dip powder on my nails and they look great and feel strong. Really great prices for the quality! I just moved to the area and I think I found my new nail spot! :)
Pink file Nails is now under NEW MANAGEMENT! Salon name is now Dream Nails. I absolutely loved my Colleague Spa rose pedal with CBD pedi.. and how can you not love my new Nails ❤ thank you so much for doing an amazing job! New owner is amazing! Thank you for doing exactly what I wanted.. PS the Salon is gorgeous inside and out. Very clean.
I came in for a Mani/Pedi and had a very nice appointment. The Pedi chairs are super comfortable, the staff was very nice, the establishment was really clean. I had an weird issue with my manicure a few days later ( the top coat was cracking) and I was seen the next day to fix the problem. Wonderful customer service!
I LOVE my nails! Ive been here 4 times since the new ownership and could not be more pleased. The owner truly cares about your nails and believes in quality over quantity. Thank you! I will always go here!
So, at first I loved the place, it was quick and my nails were pretty, well during the process the tech made my toe bleed and said its because my nail was thick and I had a bit of a hang nail... week later, my toe is in excruciating pain and its turning purple where it bled. Now I have to go in a see a Dr! Pretty sure its infected, at least I hope its just that!
I went to Le and she is the best nail tech I’ve ever been to, she does a great job in a timely fashion and has fair pricing for her efforts.
Under new ownership and what a change!! The techs are so great at their craft! Beautiful job every time! So glad I found them. My go to place for nails and awesome pedicures ❣
Priced way too high for the work they do! I went in just to get my nails cut but when I heard them describing prices then I knew I wouldn’t be back.
The owner Vanny is an amazing nail technician. She did a french tip dip powder which isnt easy and it was perfect.
This business is under new ownership. Vanny is the new owner and over the years she has proven to be the most professional nail technician in Dane County. Her work is impeccable and as an ex- nail technician I will never go to anyone else to have my nails done. I trust her completely and as the new owner she will only hire competent employees.
I just felt very unwelcome. They didn’t want to give me two different colors even though it’s what I wanted. I requested Vanny or Vanni over the phone and she told someone else working to do my nails. The quality was not bad at all. Then at the end of service the woman that did my nails says one price and Vinni came up and told her it’s an extra $5 witch was never discussed. I wouldn’t recommend this place to any of my friends or family. I personally only went because my nail artist was booked and actually recommended Vinni to me because their friends! It’s a shame she didn’t live up to her recommendation because I don’t think I’ll ever be going back.EditResponse to “store owner”I think your response proves my point of feeling unwelcome exactly. Nothing was ever mentioned over the phone about Vinni not being available nor the price, witch was my purpose of calling to discuss an appointment and the cost of the procedure I had chosen. As a store owner you should care how your customer feel and “absorb their feelings” as you say. As a store owner you should have empathy towards your customers and take responsibility. As a store owner in the future you should work on trying to remain professional and not be petty. My review is a honest one in my experience with this being my very first time at your newly owned shop. I hope all the people that see your web page see this review and your response of how unsympathetic you are to new clients. Most store owners would try and make this right or ask for a second chance to prove themselves. Your response just shows how little you really do care about your customers comfortability and satisfaction. I hope you have the capability to see your fault and try to fix your actions in the future so you don’t continue to lose new or long time valued customers.2nd editDeleting your first response also proves my point of your unprofessionalism Vinni. I will be showing everyone I know photos of your true response witch I have screenshots of. I will be giving you personally a bad review. I wish your nail techs didn’t have to suffer the consequences of your petty attitude towards customers that won’t be coming back for services from you. It’s a shame you act this way and take no responsibility. You have a lot to learn as a new business owner and I hope you learn to see past your naïve and petty ways and learn to be a respectful and professional business woman because you are so far from being a respectable person let alone a respectable business owner.I take full responsibility for my honesty in this review that I have additionally posted to Facebook with your first deleted response. I hope you get the chance to see it along with the comments of other people who have had a way worse experience at vinni’s shop than I.
Vanny and her crew are amazing at what they do! This salon is gorgeous and Vanny is very meticulous and a perfectionist when it comes to her work and the work her salon puts out. It’s so hard to find a nail salon that does quality work and doesn’t just rush you out the door with thick subpar nails! Vanny uses new files for each client, wide variety of colors, always cleans up cuticles (which NO salon ive been to in town does with every service which really makes a set look great) and great scents for pedicures. You won’t be disappointed, so glad I stopped in after hearing under new ownership.
My name is AngelaMe and my daughter went there to get our feet and our nails done. And the service that we got was amazing I would definitely recommend all my friends and family to go there. I just can’t express how great they did on our nails best service ever
Beautiful environment!professional service! I like it very much!
Loved the service! got a blue/pink ombré and it looks amazing. 10/10 recommend
I appreciate a business that is not only clean, professional and provides great services. But ALSO makes sure customers and staff are safe with extra COVID safety protocols! Shields to protect clients and staff, ample sanitizer available and used upon entry along with temperature checks!! Thank you to new Owner, Vanny!!!
Pink File Nails has now become Dream Nails. The new owner has done my nails for 5 years. She is wonderful and I’m so happy she has fulfilled her dream of having her own salon. Please give it a try and you’ll never go elsewhere! 🥰
My wife loves Vanny and she always loves her nails. Hands down the best place to get your nails done.
The owner told me that they have Pink File shell with Dream Nails inside. Basically, they will replace sign to Dream Nails soon. As long as they give me a good service, they can call anything.I like the environment and services. I only did their basic Pedi and nails this time. I would definitely go back and choose other pedi and nails art design.
Full set of ombré nails! Perfect. Under new management as of last week. Name change eventually coming. Vanny is fantastic and a perfectionist with years of experience. Clean and pretty salon!!
This place is is beautiful! They are under new management and service is fantastic. Vanny is amazing!
I have been to Pink File Nails several times since the new management and have had nothing but great experiences. So many options to pick from for nails and the pedicures are to die for!
Very bright and clean salon. Loved my nails!Im so happy I came here!
This new management does not follow Covid rules. I scheduled an appointment for a mani pedi. Got there on time. There were so many people there. No spacing. I left. I miss the previous owner and definitely miss Sarah.
The technicians were very nice, but.. the man doing the pedicure was very rough and it was painful. I now have two infected big toes that I had to see a doctor for. This has never happened to me. The gel manicure I got chipped the day after. Im in a pretty good amount of pain. Not good.
Excellent service provided! I made an appointment (last minute decision) there was availability AND was seen on time!, when many nail salons, you make an appointment and still wait. The atmosphere is relaxing, tastefully decorated, very clean as well, meaning felt safe in the COVID-19 world we are living in. EXCELLENT work on my nails/cuticles, which many times, (I get manicures 2 times a month, minimum, as I am a nail biter😬) I have felt unsatisfied with the attention paid to my cuticles (not listened to) but NOT at Pink File Nails! Highly recommend this business and encourage all to experience a wonderful manicure 💅G. O’Leary
I usually go to Pamper Me or Blush and they do just fine, but today I tried Pink File and Sara went above & beyond. Best pedicure Ive had! I also had a dip manicure and it is equally awesome.
It’s my first time going to this nail salon for one they are over priced ! They charge 20$ for gel . They don’t know the difference between short and long nails will NEVER BE BACK if you wanna spend 300 on your feet and nails this is the place for you !
Best place in Sun Prairie! Very clean, professional and friendly. Have been to all other salons in the Sun Prairie area and this one is by far the best. Highly recommend!
Sara does a fantastic job!! All hygiene and COVID precautions are done and I felt safe during my appointment. I have not had one nick or chip of my dipped nails in over 2 weeks. Sara does quality work.
Nice, bright location with friendly staff -new management is great!
I have been going to this salon on and off for over 2 years and I have NEVER had a bad experience! I absolutely love everyone here, friendly competent service. 10 out of 10 would recommend!!
Great experience, very relaxing! I almost fell asleep in the chair! Also, extremely patient as I took forever to decide on colors.
Helped me test colors and pick out the perfect chrome. Loved the result and the place!
They hurt me, the shape I wanted is horribly done, the paint job is bumpy, they are super skinny, and took forever. I want them removed and definitely not worth the $60 I spent.
Beautiful nail salon and incredible service. Highly recommend.
My friend and I were just in to get our nails done. Walking out we were in pain because our nail technition was so rough with our cuticles half of them are bleeding. He was distracted and rushed. When he opened one of the tools to detail my nails old skin fell out of the tool and he just tapped it and put the tool into a wound, that he created, without cleaning it . Very unhappy. Would not recommend.
Had a 10am appt for mani pedis for 2 people. Did pedis right away. One nani. Waited another hour for the 2nd mani. They kept taking walkins. Also prices in book not what they charged. I called and asked pricing when i made appt. When i got there they charged a higher amount. Wont ne back. Way too much competition to have such poor customer service.
The employees were very kind and I got a walk-in dip manicure right away. I went on a weekday afternoon and it didnt take long for them to get busy and have a 30-40 minute wait for other customers. My main complaint is that I have small chips on my dip manicure after one week and I have never had issues with dip this early into a manicure. Most dip can last two-three weeks with very little chipping.
Very happy with my mani and pedi!
Great service and great staff!
The salon was clean and the staff was very friendly.