We highly recommend this company. Very professional and great customer service. Mike told us that our furnace needed to be replaced, then walked us through the process. Not a hard sell, just very helpful. Ron came out and made sure we ordered the right products for our home. They installed our gas fireplace last year and we appreciated their professionalism then.

Mike was great. Got our gas insert fixed up and working. He found most of the settings were not to specs and readjusted them. What a difference. Highly recommended this company.

I just wanted to take a minute to say “Thank You” to Sondra, Ron and their technician, Michael, for always being there for us. We have used Morris and Son exclusively for our HVAC maintenance and repair on several occasions over the past 8 years and have always found them to be genuinely concerned, responsive and professional in all respects. So lucky to have people you can truly trust and count on.

Great company. The have very good customer service and their install went quickly. The best part was they were able to install my new gas fireplace insert and my new gas hot water tank. Very few companies can do both and they had no problem installing them and keeping the price very reasonable.

As the world adjusts with all the COVID-19 related changes, Ron Morris & Son business has had to adapt and adjust when providing their services. With that being said, they were able to still work my family into their schedule promptly. Two years ago, we replaced our central AC unit through them, and we now needed a new furnace(as it was nearly 40years old!) Now that COVID has me working from home, and kids home full time, they were in and out of here by lunch leaving me with a very clean and smooth running Furnace. A cool home, just in time before the heat arrived. They are committed to keeping their prices fair and customer service as high as possible during this pandemic. They also have taken personal measure towards protecting our health and safety has made a difference. Thank you.

These guys are wonderful! Integrity is an A+++. We are new home owners and our furnace was condemned due to a crack and a gas leak by our gas company. Ron was quick to respond and was very focused on doing what is right for our family. They worked very hard at changing a very upsetting, somewhat scary, unfortunate situation into a pleasant experience. These guys have earned our business for many years to come. THANK YOU GUYS!

When we were looking to put in air conditioning I came to Ron Morris because our experience with Alex had been so good 13 years ago when we were looking for a gas fireplace insert. It still works great. I had an idea about what kind of system we wanted, but Ron came out and gave me a better idea that is much more efficient for the same cost. Michael, Gabe, Brandon, and Ken are very efficient and polite. They did a nice job of protecting the home’s interior as well. Alex is still a master at patiently explaining all the options and friendly Sondra keeps everything running efficiently. After a week when we discovered we were getting a little less airflow to one room than we wanted, Ron had the crew come right out without question and make the necessary adjustments at no cost. I’m writing this as I’m sitting inside at a comfortable 73° as it’s in the upper 90s outside with smoke from the fires in the air. Thanks again Ron.

We have had Ron Morris put in two heating and refrigeration and heating units. And now the fireplace. The company itself is honest and very reliable. And the men who installed everything are outstanding!

EVERYONE at Ron Morris & Son Heating and Air Conditioning Inc are friendly and very knowledgeable. They did a wonderful job of installing a new A/C unit and a new hot water heater into my home. They also provide annual maintenance on my systems! They are prompt and very reliable and do excellent work. I have been having them do my heating and cooling work for 5 years and counting.I HIGHLY recommend them to do your work!!

Absolutely enjoyed working with Sondra and Ron! Their technicians were efficient, the product works like a dream, and communication was A+! Highly recommend.

The price on the new hot water heater was the best I could find. They were prompt and efficient in installing. Ive been on their service contract to clean fireplaces and service the furnace and A/C - well worth it!

Good service, always take care of the problems, and are thorough. They explain everything, and ask before making any charges. Mr. Hopkins was our service tech, and he was great, and took time to explain everything. Ill always recommend Ron Morris for heating and A/C needs in the Spokane area.

Rude lady answers the phone..Nice.

The lady that answered my call was very rude and kept cutting me off as I asked a question if she knew how many days does she thinks they are behind since she said she does not know when because they are several days busy. Very poor customer service.

We needed our 22 year old gas fireplace repaired and were told by multiple places it was too old and parts were no longer available. Thankfully Ron Morris & Sons were able to procure the needed part for us. Their technician was able to fix the fireplace and then realized that it wasnt drafting properly. He went up on the roof and found that the inner pipe was no longer attached and had fallen down inside so he then reattached it. He not only cleaned everything, but he refurbished the fireplace and made it look new. We are extremely satisfied and would highly recommend this company. They could have sold us a new fireplace like everyone else told us we were going to have to do but they didnt. They saved us about $3000 by fixing instead of replacing. Thank you.

Michael did a great job serving our gas fireplace. He cleaned, replaced a part, and left it like new.

Michael was very thorough and friendly. He showed us how to work the thermostat so that we get the best results from the system. Great Job!

Mike did an amazing job! He was very helpful and thorough! Help us understand our new unit!!

Enjoyed my visit from Micheal this morning. I love having my fire pit back up and running and learned helpful things for maintaining. I appreciated his asking if there was anything else that needed a look and he fixed my intermittent hot water heater issue!

Mike did a excellent job. Very happy with there service.

We needed service on our fireplace. They came when they said they would and after checking the fireplace and taking care of the problem they also checked our furnace. They were prompt, courteous and knew what they were doing. They cleaned up after themselves and respected our home. I would call them again and would highly recommend them.On January 2, our hot water heater blew up. Call and they were closed until Jan. 6 but gave an emergency number to call. I call and they had a repairman, Mike, out that afternoon with a new heater. By dinner time we had a new hot water heater installed and had hot water again. We really appreciated their fast and friendly service. You folks are the best.

Very happy with the service and appreciate the time Michael has taken on my past two visits to go over all my questions. We have a new home and I have had A LOT of questions. They are always on time and handle whatever my issues are.

I highly recommend Ron Morris & Son Heating & Air Conditioning, Inc. The friendly and knowledgable staff went above and beyond to get my fireplace scheduled for repair. They did an excellent job of identifying and fixing the problem. My fireplace looks and runs like new again. I recommend them for all your heating and air conditioning needs, they are the best in town!

Great guys! They were quick to come out and very professional and informative. I would definitely recommend!

Was referred to the other store. Thanks for the info.

Great service! Handled three appliances efficiently and notified me off all problems and necessary repairs and maintenance as he went.Always great service from Ron Morris and company

Our hot water heater sprung a large leak which we discovered Sunday night of 4th of July weekend. I called the after hours emergency phone number and with a few phone calls were assured we would be taken care of the following day. We had a service technician here and water heaters delivered at 8:30 Monday morning. Unbelievable service which we so appreciated! What could have ruined a long weekend was taken care of in the most efficient timely manner. Thank you!!

Quick service and diagnosis of air conditioning unit issues. He was knowledgeable about the repair verses replace cost. We wont roast this summer. Phew!

Michael did a great job. Very professional. Both units now work great.

Helpfully explaind how to use the gas log fireplace. Cleaned and set up the logs for use. Very friendly and helpful.

Michael was very friendly and professional. The repair and service to the gas fireplace was fast and had it looking like new. Would definitely recommend.

Gabriel has been to our house several times to make repairs, and he is very clean, works efficiently, and is an ABSOLUTE ANGEL!!!I cant say enough about his work ethic and cleanliness. I HIGHLY recommend Ron Morris Heating and Air Conditioning to anyone who needs assistance, especially if Gabriel is your tech repair man.THANK YOU!!!!John and Kris Marshall

Hopkins was professional and helpful. My furnace and AC are all set until next year. Thank you.

Michael was awesome and efficient in his service work today. Also came up with a solution for a 7 year old problem I have had with the AC unit. Great work.

Michael was wonderful, he explained our problem and took care of it for us. I highly recommend Ron Morris & Son!

Michael came over in a timely manner. experienced and seasoned in his craft. would highly recommend him and Ron Morris and Son heating and Air Conditioning.

We had an update to our Regency gas freestanding stove and Michael complete the upgrade while also servicing our stove in a timely and courteous manner. We have been greatly pleased with our stove and with Ron Morris Heating and Air Conditioning for their professional manner and their courteous attitude.

Ron Morris & Sons heating and Air Conditioning has been of great help over the past five years. This past summer our heat pump blew up at one of our rentals when it was over 100 degrees. The technician contacted me and took the time to explain what had happened and my options. Figuring it would take a week or two to get to, they had it done in two days. Not only was I impressed, but my tenants were as well. I have used them for other heating and air conditioning needs on my own home and will continue to do so. They were prompt, professional, and courteous. I highly recommend them to anyone looking to have work done.

Very helpful, and always super nice people to deal with. Competitive pricing!

Showed up on time. Very thorough. Would recommend. Appreciate the attention to detail.

Awesome experience with Rons team. They were out within 48 hours to diagnose and fix our condenser when it stopped working. House nice and cool now.

100% agree with all the other negative comments. Ron himself seemed to be okay but the gals running his office are terrible. I told them I could not take off work to come in and pick up the bid. They obviously want to force you into their store. Asked her to email it to me. The gal told me their fax machine was broken. I asked her to mail it and she said she would. A week later I still hadnt received it so I called back three days in a row and each time was told that Ron would personally call me back. Never happened! Called back again today the gal said my bid had been sitting in their office for the past week and when was I going to come pick it up. Told her the story and she put me on hold until I finally hung up.If Mr. Morris is smart he will get an entire new office staff.

Just had Ron Morris come out and fix my fireplace, less than an hour, and running smooth as can be. Great team, great service! Thanks for fixing what others couldn’t get running smoothly!

I completely agree with Jennifer, Kendra and other negative reviewers. I suspect the positive reviews are rigged! Alex, for one, is extremely rude and his reputation about town precedes itself. Stay away from these folks, unless you enjoy getting treated like dirt. There are way more honorable businesses out there...

If i could give this place zero stars i would. i was given their name as a referral and called them to hook up a gas line to an outside barbecue and eventual fire place. We were told we needed to know what we were interested in for the fireplace so that they could install a large enough pipe. We had to take work off more than once to go into their physical store which was a pain.For two weeks I tried to schedule an appointment and was finally told that we would have to purchase a fireplace from them before they would do any of the work. I was shocked at the misinformation i received and how hard I (the customer) had to work to get this done. i finally talked to Ron himself and was trying to decide which fireplace we were interested in. he told me he would call me back and give me a price quote on the different burners. i received no phone call and called them the next day. i was informed by the woman that answered the phone they were not interested in our business.To say I was shocked was an understatement. I cant believe how awful their customer service is and I have never been treated so poorly by a company that I am going to pay to preform a service. and have no idea how this place stays in business. They jerked us along for two weeks and in the end they decided they didnt want to perform the job. I have seen their BBB reviews and it sounds like we are not the only ones with customer service complaints. I should have done my research before contacting this company and i will make sure that everyone I know goes elsewhere.

Very thorough, knowledgeable and professional. Recondition our old gas fire place. Looks like new, runs like new.

I wouldnt go anywhere else for all of my HVAC / Fireplace needs!I recently needed an inspection done with a quick turnaround and their schedule was booked. Sondra (owner) took my phone call and immediately started to brainstorm how we could get it done. The owner Ron, Sondras husband, decided to do the inspection himself on top of the regular schedule.Bottom line: I was treated like family. Now, thats exactly what I expect from all family owned small businesses, which probably isnt fair. Oh well...they set the standard.

Had a very, very bad experience with the secretary who I believe is the bosss wife. I have never been treated so rudely in all my life. It was a nightmare and I still shudder when I drive by their business. It is an experience I will NEVER forget. (Note, this experience was a couple of years ago, but still remains fresh in my mind!)

Been a customer for a very long time wouldn’t ask anybody else to work on our equipment. Would recommend to anyone

Had the skills and the equipment to get my furnace fixed and serviced... nice job

Worst customer service EVER! I called them to service my furnace which was not working. The lady who answered the phone was beyond rude. I cannot believe that they have someone like her answering the phone. She shared that they were inundated with calls...which I understand...but setting zero expectations on when they could help me and then berate me when I called for follow-up is unacceptable. I will take my business elsewhere and recommend to ANYONE that asks me to avoid them in the future.

I purchased a pellet stove from Alex. They were very helpful and had the best price in town. The first unit was damaged from shipping. They got a brand new unit for me to replace the damaged unit. Ron Morris was also 1000.00 cheaper than the dealer in Hayden. Thanks again.

Ron morris heating and air conditioning is always prompt, helpful and friendly. I would highly recommend!

Michael was great! Knowledgeable and kept us was very helpful and informative Thanks Michael and Ron Morris Heating, you Rock!

My service guy was Michael. He was great and explained all the steps he was taking to check out my fireplace which now looks brand new!

I had Michael out today for a routine furnace and AC service. Very professional and friendly. Once he had completed service, he was very thorough with his explanation of what service he had performed and informed me of the possibility of some future issues. Thanks Ron Morris Heating

I have worked with Ron Morris & Son Heating & Air Conditioning numerous times and have always had a pleasant experience. When I call intof their office the phone is always answered with a friendly office gal and they handle my needs efficently. They are very professional and responsive.

Came the next day, fixed problem very quickly. Great Business!

Mike did a super job of servicing our furnaces, were adding the yearly service plan. Very honest business.

Great service. On time and very helpful solving our problem.

They were helpful and timely. We love our new fireplace insert!

Fast and friendly service. Highly recommend!

They were fast, courteous and meticulous. Highly recommend them.

Great. On time, thorough and clear with recommendations for further service.

Omg. Fabulous service. Recommend to anyone.

This is the worst place to work! The non-existent amount of compassion and understanding that the ownerss wife shows is disgusting. All I did was try to do exactly what she told me to do but nothing was good enough. Yes, I needed a refreshment on things since I havent had an office job in 3 years and I only had this job for 3 weeks. But everyday she would tell me that I was going to fail and that our personalities might not mix. So one day I told her that maybe she was right, that our personalities dont mix. A week after this convo, I got fired the day after I called and asked (for the first time) if I could have ONE DAY OFF to grieve the loss of my father in law that I witnessed taking his last breathe on Earth. She said she was letting me go because I told her I couldnt work with her. This is not true, I did not just come out and say that, all I did was agree with what she was telling me. And if this truly was the case, why did it take her a week to fire me, why was it okay for her to say this but when I agreed, Im out of line and why was it the day after I asked for one day to grieve? If you ask me, she is heartless and only cares about money, not her staff. All these reviews about horrible customer service is accurate but when she reads them, she laughs and only puts the blame on the person who wrote the review. She takes no responsibility for how rude she is on the phone. Tells distributors that they need to grow a pair and maybe they shouldnt be a manager. She has even called customers stupid when they have called for service.She sickens me!

Great service and good rates.

Very helpful and explained the work he had completed.

Great service fast responseService person very helpful

Mike did an excellent job. on time also.

Quick and efficient! Very well done

Great and friendly service!

Vile and rude. You wont be getting business from my family or I .

Fantastic service. Thanks!

Excellent service repaired the loud fan noise.

Quick and easy very nice to deal with

On time. Proficient and friendly

Nice company to work with, and solid work.

Great service, on time with a smile.

Michael was great very informative

Mike was very professional and was very helpful.

Great and timely service!

Hates how rudd office lady was, shame on her.

Great service and professional

As always, the service was performed as promised and on time.

Great Job Michael!!

Quick and professional

Professional & helpful

Great service