Good gym for the area that doesn’t have many options. But for the love of God close later than 9pm…there’s no reason to close that early anymore even 10pm would be 100x better.

This is a clean location with an AMAZING staff! We are well treated and truly love being able to spend time getting our sweat on here!Thank You Ryan for taking care of your clients!!!

Not bad, Its laid out good it is all the older equipment which sometimes I prefer, no prefer elliptigp, the ones without the tracks, really sad about that....

Too many people that dont put their weights away

Stop calling the gym “24 hour” if I’m going to get kicked out at 9PM. Unacceptable.

Online it states the gym is open from 0500-2100, went to gym this morning about 0745 and it is closed. No sign to explain why. If there is a reason, ok...but lets communicate that! Maybe 40 members there this morning trying to figure out what was up!

The reduced hours have been in place long enough. Closing at 9 pm is insufficient.

Its a shame that most of the local dfw 24hr fitness centers have closed for restructuring due to financial losses during the pandemic. This gym is older but nice. Has plenty of free weights along with plate loaded hammer strength machines thats much better than the fancy new precor selectorized pieces. They do have ample selectorized machines for your liking. They are planning on adding a few more equipment from the local closed gyms which would be great. 3 racks with rubbercoated plates for those weak crossfit lifters to drop. Plenty of regular free weight plates for the rest of us real lifters to throw around..gently of course. ....Update - after posting the original review, I took a star off because this location replaced the older much preferred hammer strength with newer pieces from the now closed Euless location. Its unfortunate because the older pieces such as the leg press were much more comfortable due to the angle. Its too bad the nice euless location closed due to disagreement on rent renewal cost.

Nice clean gym. COVID standards met

The amount of people not wearing masks at this establishment is unacceptable. Was looking to start a membership, but with one look around the gym I immediately reconsidered and went elsewhere.

One of the trainer name Chris is very rude one time he yelled at me for no reasons me and my friends contact 24 hours Southlake they said they will contact me but I haven’t heard anything

Unfortunately they are not open 24hrs anymore....and now u can only workout for 1.5hrs a day...but they still want to charge you full price $34 a month.....nope just switched to Fitness Connection after 11yrs with 24hrs fitness.

John gredik lived up to the last part of his name. Offered to cancel my membership. Told me I have to sign out even if I signed in. This guy interrupted me on several occasions, talked over me and continued to do when told it was rude. No common sense in times like these. In times where 24 hour fitness has filed bankruptcy and got hit hard from rona not having all there clubs open back up. And threatened to cancel my membership of over a dozen years. This is ridiculous. It needs to be dealt with.

One of the better 24 Fitness locations Ive ever visited. Since the new renovations, this place it top notch! Love the new training area with the field turf as well as the overall updated look and new pieces of equipment that have been brought in. Would love to see the addition of a tire flip station like the one at the Irving location with the stationary tire on a bar.

This place is amazing! I went here years ago and I recently joined back up with my 9 month old in the Kids Club. They have so many quality classes and all their staff is so friendly. They have new equipment and so many options. My daughter also liked the Kids Club, usually she doesn’t do well with new people but she was happy as can be when I picked her up! I was so happy!

Ive been a member of 24 Hour Fitness in Southlake since soon after they first opened. Ive always liked the staff, the location, and the equipment in comparison to the other fitness centers in this area. However, the main reason I decided to join was because this particular location was open 24 hours. Now, it is only open 20 hours and thats an issue to me, especially given that the name of the place is 24 Hour Fitness. The hours that they picked to close were also the hours that I was most often able to make it. Sad to say, I am looking around at other options.

My first time back since COVID 19. They require masks per their notices on the doors and 24Go app. While I was working out I noticed more than half of the members not wearing masks or gloves and several employees not wearing masks. I understand masks can be uncomfortable and inconvenient, so do go to they gym if you dont want to wear a mask. My 7 cousins that had Covid will attest that Covid if far more uncomfortable and inconvenient. I wear my mask to protect you, unfortunately we are a country of me not we lately.

So I am extremely disappointed I started my 3-day pass yesterday at the 24 hour fitness in Southlake.I was told that I would have a trainer show me the arm weights because its been awhile since Ive been here I just wanted a refresher course that never happened. so came back today hoping to get that done still nobody here to do it today also the pool is closed. Half of the workout I do is in the pool so I feel like it was a wasted trip I will not be back at least to this location 😟😫😱

Great customer service and clean location

New updated equipment and layout

This place went through a recent renovation. Many new equipment are added. The classes are better than ever.

Signed up for 12 month contract and was promised it wouldnt automatically keep billing after 12 months bc i was moving at end of year. i ended up paying for another 3 months and got charged $100 extra for their annual scam fee. called 3 times and was told the manager of this location would call me and never did. no refund either dont come to this scam gym

Big branding mistake announced this week. If your brand proposition is in your name, you have to be brand consistent. Deciding to only be open 20 hours a day is NOT brand consistent. Is a new name on the horizon? “20 Hour Fitness!” Consider me a “detractor” now. Sorry to negatively impact your much worked for Net Promotor Score.

Great place to work out

I joined this location just over two months ago, so not sure if they have improved since some of the comments I read on Google, but I havent had the issues others seem to have had. I visit three to four times per week.Gym is clean, large enough not to feel too crowded, and the staff are welcoming. I have only experienced a few pieces of equipment not working, which is common, but they seem to be fixed in a week or so. This isnt Lifetime (I was member for ten years), but you arent paying Lifetime dues either.This is a solid gym with good equipment and I would recommend.

Place is good. But due to sales pressure, folks do not cancel personal training package subscription and you end up running after them to get the money back. Never buy any recurring packages - you are destined to regret. Except for this facility is good and folks are capable.

Wouldn’t let me workout without a mask, regardless of my health condition and doctors note saying I could not wear one. Very rude about cancellation and refund.

I moved to Irving about 5 months ago, and have been playing basketball at the 24 hour Southlake location ever since. There is something different about these courts that I really like. The courts actually dont get dusty easily and the courts are not humid. My friends and I play basketball at this location for a few hours per week. Its our go-to spot for playing basketball! And it doesnt get too crazy busy, either, thankfully lol!

Sales staff has talked themselves out of a solid membership. Having recently relocated to Dallas, I tried the 24 Hr Fitness on Mockingbird close to my home. Decided to go with YouFit instead for location and facility. I work in Grapevine, so to workout on lunch hour I need a gym there. Having already used a guest pass in Dallas, I registered online for another one in Grapevine (it’s one of the only gyms in proximity). Not every franchised gym is created equally, by a long shot; you need to experience it at least a day or two! These gentlemen at the desk not only refused a demo of the gym without beginning a membership, but took enough time doing so that I had to head back to work without training. They seem arrogant for some reason, which is not becoming or profitable of salespeople. Everyone has a job to do, but to chase a likely member off with a stonewall approach to testing their facility seems counterproductive. Looked like a clean facility? I don’t know past the front door.

More like 20 hour fitness. Otherwise location is mostly clean but the weights and plates could be organized better

I enjoy this gym. Could be cleaner, could use some enthusiastic trainers... they all look drained and quiet. The 24 on Bedford Plaza has very energetic trainers that get others pumped just by being enthusiastic during their sessions and competing amongst themselves. Otherwise, good service and my kiddos love the Kids Club.

Gym and front desk personnel are great. The problem is the kids club. They are constantly asking members to wait for personnel when they meet capacity of kids per caregiver. Not enough communications given to parents when closing it earlier. Today I got in around 1030 and couldn’t work out until 1100 because of personnel but they were closing the club at noon which I found out when I walked in. They should put a holiday hours sign which they do but include the kids club hours in the notice. Easy fix with communication ahead of time.

I work out with a personal trainer who is fantastic. The staff at this gym are all friendly and knowledgeable. I would rate it 5 stars except the facility itself needs to be taken up a notch. The roof leaks during rain storms and there are ceiling tiles with mold water stains on them that need to be replaced. The equipment is being updated, which I am glad to see. They offer tons of classes and many people use the pool and jacuzzi. I just use the weight machines and the cardio machines, but I am interested in attending some group fitness classes.

Great gym, theyve got a good section for cardio upstairs although they do have a fair amount of treadmills not working at times, there are generally enough other ones working to not hamper workout. They have good equipment, good working condition usually, they have ecliptical machines, rowing, then the extra stuff like heavy rope, areas for abs and other machines for all kinds of stuff.They also have plenty do spinning classes, lots of aerobic and dance classes, they have an elevator for people with disabilities. They have plenty of free weights, the machines and then also they have a nice pool well kept hot tub is good, a good sauna that is plenty hot a good steam room, they have also stuff like kick boards for the pool. They have the non chlorinated type so its better that way. They also have towels for purchase if you need it. They also have a good kids club. The people are good there which is important to trust them with your children. The one thing lately that was annoying was that they didnt have staff enough in the entire gym to be able to spare people to help so that we dont have to wait to be able to check our kids in.The staff are friendly, helpful, and they have been happy to honor important agreements and promises to help at all times. The gym is also very clean and well kept. And the staff are attentive and helpful whenever you need something or a hand with anything. The bathroom is also well kept and clean.

People think this gym should be nicer because its in Southlake but Im just glad to have a nice gym that gets the job done with great amenities, kids club for my daughters while wife and I work out... Just overall a great gym for the price

Staff cool, equipment in good shape, also enjoyed spinning for the first time recently

Overall this was a really good gym. The equipment was new and well maintained. The staff seemed friendly enough. My only complaint was that the locker room was a little dirty. It wasnt too bad, just a little dirty and I was there during a busy time of the day. That being said I was there around 5 PM on a work day and there was no problem at all with equipment availability so thats a good thing.I have to admit, I was mostly impressed by the giant helicopter sized ceiling fan.

As long as you don’t need the kids club it’s a decent gym. But the kids space (which you pay a premium for) is always understaffed. For the lack of availability, the price tag on it should be lowered for this “service.”

Overall theyve taken very good care of us

Please fix your drinking fountains. They don’t cool at all been terrible for a long time. Very bush league.

I have been a member at this gym for 5 years. Overall, Ive had a good experience and dont plan on canceling my membership any time soon. Eveb if I were to join another gym, Id still keep my membership just out of convenience. Friendly staff, decent shop area if I ever need anything in a pinch, and even during peak hours it doesnt take that long to get to the equipment I need.

I have several complaints about 24 hour fitness. #1 the gym is never clean, especially the bathrooms. #2 fix your equipment.. treadmills are always broken. and the weight machines are old. I would not recommend this gym to anyone

You have to sign up for at least a year. No other options.

Love the fact this this has multiple squat racks with the bumper plates. I wish the gym was a little bigger, but still a good option.

I know its just a gym but it sure can be a LITTLE bit more cleaner. Ive mentioned it to the management once but nothing has changed. Very disappointing!

I closed down my account 3 months ago and switched to life time fitness and I am still being billed by 24 hour fitness.$120.00 and I havent stepped foot in there gym. Beware!!!!! Do not sign up!!!! They will never stop billing you or refund your money!!!!

Meh. The treadmills and stair machines are constantly broken and this is a very busy gym so at peak times good luck. The main floor is had a bit of a small footprint so you always have to dodge people working out as you walk through then hope no one bumps you as you workout. The bathrooms are nasty. Overpriced to put up with such issues. Otherwise the trainers are good and actually know what they are doing.

ATTENTION PARENTS: Arrived with my 4 year old, bought kids club pass. Went to the back and they told me they were currently at capacity and unable to let my child in. Waited 15 mins and they were still not able to find another adult. This is during peak hours when they should be prepared. Went to get refund at the front desk and they told me they couldnt because there was no manager working. An hour of my day wasted and no workout! Plenty of other accommodating gyms out there to join, dont waste your time and money with 24.

I was just in to take a tour. Mens bathroom was so disgusting. I finished the tour and then explained the issue to the sales person. She didnt even argue or try to explain. How can you?

We have lived In several states And been members Of numerous clubs. The trainer who worked with me, Justin Lewis, was excellent. He really knows his stuff! I did have customer Svc issues with one of The front desk employees, as well as The GM.

I have been a member for over 4 years.The people are very friendly. The gym has everything you could need. There is a sense of community between members. The have some of the most awesome teachers: Kim F and Christina are phenomenal.

Nice club with a large variety of equipment. This particular club also has some of the most knowledgeable trainers in the DFW area. It is also one of the most comfortable clubs related to temperature because of the fan installed, suspended from the ceiling!

They are billing me monthly for no reason I told them I didn’t want to renew! They are useless there! And they just charged me for this month and when I called up they said they wouldn’t charge for this months before April 16th ... well good for them they charged me yesterday... scam

Great club. Well managed. Just need to work on cleaning.

It should be called 20 hour fitness. I get off at 1 am and it is apparently closed from 12 to 4 am. This is an awful name for a gym that should be open 24 hours...

Good gym, great night crew. The gym turns off the AC at around 10pm and it gets pretty hot. Wish they wouldnt jip those of us who can only come late at night.

Great gym, with classes, pool access, hot tub and sauna for around 30 buck a month. Hard to beat it

I have a membership here and I wasnt alloyed in for 3 months since they set up a secondary account under my name which was went to collection. I was getting called by collectors and by 24 hr saying that I hadnt paid. I had bank statements showing that I had paid on my real account but they didnt realize they had set up 2 accounts for me. I have been charged over $550 for 6 months of membership. They refuse to let me out of my contract or compensate me in any way for all the inconveniences they have caused me. Needless to say, joining this gym was one of the worst ideas of my life.

This is the best 24 hour fitness Ive been to yet. Clean and the Zumba instructors are amazing.

Ive been going here for over 6 years. There are 4 water fountains on the first floor and they are never all working perfectly... and the steam room is disgusting

I really like this location ! Always have spots to the machines i need!

Great gym, great staff, glad I got grandfathered in with a great price. Clean facilities, good classes, love the atmosphere, not too lunky

Good gym. Too many new years resolutioners

Wide selection of equipment, but the cardio machines are not very well kept and only a select few have working HR features. The resistance equipment is nice and the CrossFit style cage adds to the options at your disposal, but you better know what youre doing before you start because nobody is going to fix your form for free.

Im currently shopping for a local gym called this 24 hour fitness and was told I could get a 3 day pass for FREE after arriving and filling out a application the manager told me he would not issue me a 3 day pass and needed to pay them to workout. Just another poorly run establishment out to miss lead and manipulate people! Beware of this place!

Do not recommend. Equipment is always dirty, constantly broken with no sense of urgency to get it fixed. Management doesnt seem to care that their gym is broken

Treadmills are old and dialing speed up or down is super slow.

Its a gym. It does what it should. Its sometimes busy, sometimes its not. Pretty good on a budget

This gym is old, dirty and the equipment is barely functioning. I bought the Costco membership deal, so for $16 a month..not bad but this place defiantly needs a reno, and or deep clean!

Gym has gone down hill in the last several years. Equipment constantly broken with no sense of urgency to get it fixed. Management doesnt seem to care that their gym is broken and decides to do things like paint the gym, replace the sauna, etc... hello??! What about fixing the things that make it a fitness facility? Cardio equipment, weight equipment... always broken. Now someone from their financial services department keeps calling me to inform me my account is terminated. Yes, Im well aware I cancelled and never want to see your filthy gym again. Please stop calling me. Smh...

Local management has no say so on what equipment is in his gym. A recent remodel by corporate has removed the quality equipment that was adequately spaced with much more of the cheaper equipment they had from the Euless store. Popular pieces were removed entirely. The fitness manager lacks empathy and does not believe in science, not a good fit for his profession. Warning: there is a girl at the front desk who can take the inoculus and turn it into something offensive.

Needs reasonably priced day pass options for service members on leave. Fitness industry in southlake is not military friendly.

WISH THERE COULD BE NEGATIVE STARS. Had been a member of 24 hour fitness for over 15 years, went in last April to change my address IN PERSON at the club. 6 weeks ago, my membership did not autorenew and when I called to pay for it I was told they wanted to charge me 100 per person to REINSTATE my membership, which oddly has a brand new contract. The manager Scott Yeang was more interested in lecturing me about my frustration level with HIS EMPLOYEES failure to do their job than solving the problem.STAY AWAY... customer service is clearly not the motive here. Allowing the employees to stand around, not do their job and punish the client apparently is this locations goal.

ZERO sanitation upkeep. It reeks so bad in there that it makes my clothes stink. The kids club is usually understaffed. Sauna and other equipment consistently out of service with no sense of urgency to fix it. Oh, and did I forget to mention that it REEKS in there!

My wife just went in there to inquire about a membership and now I wish she hadnt. I was considering them among a few options for exercise several times a week, now forget it. She gave them a valid phone # with some trepidation, which turned out to be a BIG mistake. She started getting soliciting calls from them almost immediately. When she didnt answer, they called once a day.every day, even on Saturday at 9:30am! I finally called them and demanded they stop calling. The young girl on the other end of the call, made it sound like it was my wifes fault for not returning their soliciting calls. Overall very bad experience with this 24hr fitness location. If they cant even respect someones personal phone #, imagine giving them any other information or respecting a membership agreement. If you do sign up, dont give them a valid phone number unless you like to be called by your gym all the time, at all times of the day and night!

Ive always liked this gym. But Im surprised that its called 24 hour fitness if theyre not open 24 hours a day. I called on Thanksgiving, and was told they were open until 2 PM. I showed up at 1:00 and was turned away. The man at the front door said they were closed and he would not let anybody in. Their was a hand full of upset members causing a commotion at the front door complaining about the miscommunication so I turned around and left as the scene was getting ugly. Hopefully it ended peacefully as it was getting very heated.

Do not recommend gym. Equipment always broken, Gym is dirty. Staff needs better training as they tell you incorrect things on your membership. Hidden annual fee and will take you 60 days to get your membership stopped. Unprofessional dirty gym.

Aside from the predatory fine print on the membership contracts, this place features unspeakably horrible music played waaaay too loud, somewhat poorly maintained equipment, constant puddles in the mens room, and lots of dudebros...but they have squat racks & bumper plates, so it could be worse. not bad for a big box gym, i guess.

This is the best place to work out specially that spin class

One of the better 24 hour fitness gyms Ive been to.

Smallish, but one of the nicest and cleanest sports of its design. Not busy at night.

Variety of equipment, a small spa, great trainers, more intimate than the super centers

Great staff and the kids club is so good to our kids!

Clean. Well trained staff. Latest equipment. Best instructors for aerobic training.

I am 75% cardio and 25% weights. My goal is to be fit and toned, not muscle bound. The one HUGE thing that makes this score low (right now late 2013) is the lack of TVs built into the treadmills. Nothing is better than watching TV while running. Come on, the TVs have been built in for over a decade at other gyms! If try to run on the current 24hr fitness treadmills from the 70s, I trip! The reason is I try to look at the TV that it always off to the side. The one positive is the steam room!

Great staff. Customers sit on machines on Cell phones.

Great place. Need to go more often

Great facility, have been meaning to try the kids club, too

Its chill.. Dope yoga instructor... Vibes

The latest update, lacked a surprising number of things, the new football field thing is interesting, but it bunches up the other equipment a bit too close together say my boys

Facility is ok. Service Manager should be replaced to retain business. Extremely Rude and Terrible customer service.

FALSE ADVERTISING. They are not open 24 HOURS. THEY CLOSE AT 12 AM TIL 4 AM. THEY NEED TO CHANGE THEIR NAME TO 20 HOUR FITNESS. TAKE THE 24 HR FITNESS SIGNS DOWN. SO IF YOU WORK NGHTS AND LATE LATE NIGHTS THEY DONT CARE OR THINK WE EXIST. FIND A REAL GYM THAT IS OPEN 24 HRS.

Its alright if you need a place to workout, but if you can afford it lifetime is much nicerEdit: lost about $150 to them b/c of paperwork technicalities, wont be taking my buisness here.

Good location, friendly staff, easy to follow layout.

Over all I really like this place. In the past I have had problems with some employees

Nice gym for a good workout. Friendly staff.

Pricey, but good equipment.

Its seen better days.

Great easy access

Great equipment and not crowded in the morning