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Smithfield Fitness
970 Douglas Pike, Smithfield, RI 02917, United States
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Smithfield Fitness

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Jo
Review №1

My wife used this gym for personal training to get in shape for our wedding. When we returned from our honeymoon we had $1,082 in charges to our credit card from Smithfield Fitness… (YES $1,082) When she contacted them to rectify the situation they told her that she has 16 training sessions that she can use but they will not refund her or cancel her membership. How is this legal? Please do yourself a favor and avoid this business.

Ni
Review №2

Nice smaller gym with friendly staff. I train with Zac. Hes awesome! Super clean, convenient hours, full locker room, and they are installing saunas!!

Al
Review №3

BEWARE! Smithfield Fitness is a predatory business that drains your bank account under false pretenses. I began a personal training membership with them to get in shape for my wedding, but when I returned from my honeymoon they charged me $1,100 for personal training sessions that I could not use because I was away and then refused to cancel my membership or refund my money. The owner is non-responsive and still has not canceled my membership. Save yourself the NIGHTMARE experience that I am going through by avoiding this business at all costs.

Je
Review №4

If youre looking for a gym that has something for everyone, and all fitness levels this is place for you! I just participated in a great challenge called Exhausted to Energized. The amount of support from the Trainers and other Participants was overwhelming. Definitely check them out, join, and participate in the challenges!

Ka
Review №5

Great place to reach your fitness goals. Love the classes that are offered. Facility is neat and clean and the staff and teachers are great.

Am
Review №6

The gym itself is very nice. its small & private, & the staff is very nice. but I wouldnt recommend the 6 week challenge. it needs some help especiallyfor the money you are being charged!!! there was no communication & it was extremely difficult to get ahold of someone when I had questions or concerns. my work schedule is EXTREMELY busy & no one kept in contact with me about weekly check ins. I paid at lot of money for a personal trainer & a personal nutrition plan with meal plan containers & a nutritionist zoom call/meeting. I just recieved my containers days before the challenge ended & never saw a nutritionist or a meal plan..... I did however recieve great personal training & learned alot from the trainer I was given. but unfortunately the challenge portion of it needs alot of help. I wouldnt waste money on the challenge until theres better communication between everyone involved.

Ju
Review №7

Do yourself a favor and save yourself a headache, do not sign up for this gym.As far as the gym itself, the facility is decent. Good equipment, smaller than your average gym. The mens locker room is a bit dated and could use an upgrade. They have old lockers like the ones I had in middle school and a handful didnt seem to work all that great. The showers are ok, there is no place to put your soap, so plan on leaving it on the ground if you plan on showering there.Now on to how this place is run... I signed up membership in February 2020, the basic plan, $35 a month. Then COVID hit and the gym was closed for approximately a month or so. I had emailed the owner, Melissa to inquire what would happen to my account during this time the gym was closed. I was given an option of having my membership frozen or given a credit at the end. I opted to have my membership frozen. I received an email from her indicating It has been processed. A month later, however it never happened, my account was still charged. I emailed the owner again, to receive a reply indicating she never got the email in the first place and to forward her all the emails previously mentioned, so I did. I never heard back.A year later, February 2021, when my contract SHOULD have ended, I came in to try to cancel, however the front desk person stated only the owner had the authority to process a cancellation. I asked them when she would be in, however, they said they did not know. This proceeded me to calling the next 2 days to see if the owner was in, but the same front desk person said she would pass my number to her and she would be in touch with me, which never happened. This resulted to me emailing the owner as it seemed like she wasnt in too often and could care less about her customers concerns. I addressed that I wanted to cancel my membership and I was told I needed to pay an additional 2 more months in order to cancel because of the fact they were closed and they mentioned I needed to give 30 days notice, which they said did not happen which resulted in me paying an additional month! If Im getting charged til April, but came in February to give my termination notice, explain to me how that isnt more than enough time. So after about 2 weeks of back and forth emails, I decided it was just a losing battle and payed their shady $105. In the beginning I really wanted to stray away from a big box gym and help out a local business. Boy was I wrong, it is not worth the trouble, do not sign up for this gym. Poorly run, communication is terrible and their policy is not thoroughly explained up front. If this review helps me save a few people from signing up, paying the $105 makes it worth it.

Ja
Review №8

Fantastic owner! Super friendly and accommodating staff! felt very comfortable when I went in and worked out would highly recommend! Super clean all the time!

Vi
Review №9

High quality gym with brand new weights! The staff is super friendly and I feel like home whenever I want in the front doors. The group instructors are enthusiastic about teaching and they’re always well prepared for class! The gym is always clean and the staff are constantly wiping down equipment.

An
Review №10

Loving the new gym. Such a variety of classes to choose from something for everyone. The staff and trainers are so friendly, experienced and lots of energy and motivation!! Everything is clean and the new high tech treadmills are awesome!!

Ju
Review №11

Had my first circuit training at Smithfield Fitness and it was awesome. It’s conveniently located near my home too which a huge plus. Facility is very clean and the equipment is in really good shape.

st
Review №12

I love the owners, they are wonderful people. They have a large variety of classes and equipment. The treadmills are awesome. I took a class with Melissa and enjoyed the workout!

Ju
Review №13

I felt welcome at this gym from the first day I walked in. There is something for everyone here. Great equipment, lots of class options, awesome trainers, and friendly staff. Thank you Smithfield Fitness for making me feel comfortable at your gym!

Ta
Review №14

Great atmosphere, clean and friendly. Awesome classes. The instructors really get you sweating.

He
Review №15

Started using this gym 2 weeks ago, and ITS AMAZING, i left maxx fitness to try it and never turned back, the place is clean and staff are awesome, the classes they have are 2nd to none, THIS IS A MUST TRY for all gym going folks A++++++ place

Vi
Review №16

Awesome!!

Information
3 Photos
16 Comments
4.3 Rating
  • Address:970 Douglas Pike, Smithfield, RI 02917, United States
  • Site:http://smithfieldfitness.com/
  • Phone:+1 401-618-5900
Categories
  • Gym
Working hours
  • Monday:7am–5pm
  • Tuesday:7am–5pm
  • Wednesday:5am–10pm
  • Thursday:5am–10pm
  • Friday:5am–10pm
  • Saturday:5am–10pm
  • Sunday:5am–9pm
Service options
  • Online classes:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
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