Excellent dealership. The process was easy from start to finish. I just leased a brand new 2021 Toyota Highlander and I couldn’t be happier. Sufian was very patient and understanding. Nicole in finance also made it an easy and smooth transaction. I would recommend this dealership to anybody. And I will definitely Stick with them after my lease is over.

Nicole and Ronnie were amazing! They answered all my questions and made it a smooth process for me to drive off with my new car! I highly recommend sitting with this pair of professionals!

Ron Papa and the Smithfield Toyota team were the best group of professionals I could have asked for to provide knowledge and assistance in choosing my new vehicle (Tacoma). They accomplished everything they said they would and were helpful in explaining procedures. Thank you Ron and everyone at Smithfield Toyota. William

Teagen was amazing. She made the entire experience so easy and stress free. I cant express the excellent level of customer service that she provides. Sam went above and beyond working with the financial aspects and he was just fantastic. Thank you so much to everyone who helped make this happen. Great experience all all around.

Elle is a great salesperson, not many places I can sit for 5-6 hours and not get aggravated. She made it a very pleasant experience and I got the exact truck I wanted.

Dominick is real down to earth for someone who is a new hire, he has ton of experience in this Avenue and will fit this dealership very well. He’s a great man with very accurate and helpful knowledge of his craft. He loves what he does and I recommend his service.

Nick was a huge help! He gave me the information I needed to make the best choice for me. Thank you!

Booking an appointment with the salesperson made the experience of buying a vehicle go very smoothly.

My elderly father purchased a used RAV4 at this dealership and was not told that it only came with one key and no manual until AFTER he bought it. When he went back they ignored him even though he requested to speak with a manager. He sat there for over two hours waiting. They also tried to charge him for something that should have come with the vehicle. The level of disrespect they showed my dad is unacceptable and I would not buy a vehicle there if they were selling it for a dollar. I was told by the sales rep that with the current vehicle market that the car came with a lot and they didnt have to give him $600 off of his deal but they did it in order to make his deal work, which is not unusual in the negotiation process of buying a car. Just because there is a chip shortage and you have customers over a barrel doesnt mean you should rake someone over the coals and disrespect them because you THINK you hold all of the cards. I e-mailed corporate and will tell everyone I know about this horrible experience. I hope the $400 was worth all of the negative feedback I will be sharing with anyone who will listen. Its dealerships like yours that make people want to buy cars online to avoid all of this. Pretty soon the buying process will all be online and there will be no salesperson there to mislead and misguide an elderly buyer. If I could give you less then one star I would because you dont even deserve that.

Grat Customer Service and great PeopleThanks to my Son Christian and Sam for the great Service they gave us .

First, if I could’ve selected zero stars I would have. This is the first time I’ve written a review which means that this was a horrible experience. My daughter’s vehicle went in for service as well as another issue. The advisor came back with a ridiculous list of recommendations that totaled over $2,000. My wife told him not to do anything until he heard back from me. I reached out to him the following day and confirmed not to complete any service on the vehicle and we would be taking it somewhere else. My wife then took my daughter to pick up the vehicle and to our surprise, they had performed unauthorized work on the vehicle. My wife asked the advisor if I authorized the work and he said yes. This is a blatant lie and is exactly the reason for this negative review. At the end of the day it’s $85 that was overcharged, but the service or lack there of is the heart of the issue. I disputed this through my bank and again to my surprise they said they couldn’t help because my wife had paid the total amount and there was no evidence otherwise. She had to pay to take the vehicle off the lot (common sense). This is a lesson learned that every conversation needs to be in writing. Even if a business records phone calls, it’s not enough because they won’t take the time to listen to them. They just hope that we all just go away so they can continue abusing people. In the end we took the vehicle to another mechanic, who said some of the things they recommended be replaced were fine and we ended up spending $800. This Toyota dealership should be ashamed of themselves for taking advantage of good people. Karma always comes back to bite at some point.

I think their prices are extremely expensive. I paid 100 dollars last visit for an oil change. The advisors are nice, but their service hours have changed, they now open at 8 instead of 7. They’ve changed a lot the past few years and I don’t think for the best.

They were incredible! Best car buying experience I have ever had! Honest and straight forward!!

I was very pleased with the handling of my lease purchase. Rafael, the sales manager, and the rest of the team did a great job helping me with my decision.

At 70 years of age my husband and I have purchased enough vehicles that we can easily say, our sales person, Elle, presented the most thorough, concise, informative review of the vehicles we asked to see. We were so impressed that she offered to set up the technical aspects of syncing our phones as well; which enabled us to understand the inner workings of the computerized panel.Between Elle’s knowledgeable understanding of the Prius, and Nicole’s white glove handling in finance, we left with smiles and confidence. Thank you Smithfield Toyota for a smooth ride from the moment we walked in to the showroom! (And the coffee was top notch!)

Had a wonderful experience buying my car. My salesman Nick was very thorough with all the details. Smooth transition with Nicole in Finance as well. Just was a little bit of a long day but I am so happy with my New car and the experience had with Toyota of Smithfield

Fast, painless experience. Elle (sp?) Was very informative and her knowledge of the car was spot on. I highly recommend smithfield Toyota!Thank you again!

Nick Cabera provided outstanding customer service by answering all of our questions throughly and explained to us all of our options. Moreover, they had a wide selection and better displayed used vehicles rather than competitors near by which could not meet up to their expectations, love the 90 day warranty instead of 30 days and offered more than what federal law requires to back up within the 90 day warranty policy. In addition, provided 5 year oil change and tire rotation on a car that is not brand new is simply outstanding and guarantees customer satisfaction with their purchase. Finally, being under new management, this is the best experience we have had by far.

WITH NEW OWNERSHIP TOYOTA OF SMITHFIELD AGAIN HAS GAINED THE REPUTATION OF CUSTOMER SATISFACTION AS THEIR TOP PRIORITY. ELLIE COLON THE SALES ADVISOR IS DEDICATED TO CUSTOMER SATISFACTION. ELLIE GOES ABOVE & BEYOND TO GIVE THE CUSTOMERS THE BEST DEAL POSSIBLE. MY WIFE & I LEASED 2 NEW 2021 TOYOTA COROLLA HATCHBACKS. & ARE VERY SATISFIED. ALSO, I WOULD LIKE TO GIVE A SHOUTOUT TO ABED. HIS KNOWLEDGE & INTEGRITY TO & FOR THE CUSTOMER IS PRICELESS. VERY SATISFIED!!!!!

Eli was incredibly helpful and made my experience pleasant and explained all options clearly. Quick and great service. Exceptionally friendly and cheerful. 5 star service.

My experience was amazing! The car salesperson Elle Colon was very informative and helpful to my needs in what I needed in a car. The process was smooth and easy. I’m happy with all the great features my car has and with all the extra services that Toyota of Smithfield provides. I highly recommend Toyota of Smithfield if you’re looking for a car and Elle Colon as your salesperson.

Went in mid March, looking into one of their used cars. Young salesman, Greg, was awesome. Answered our questions, unfortunately the one I really wanted was sold. The entire store and lot was clean, Greg was great and I would definitely recommend this auto dealer to my friends. It didnt work out for me but they do have an abundance of cars and great deals.

Everyone was so friendly and so helpful getting me my new car. They made the process easy for me to get through and really listened to what I had to say and needed! Thank you everyone!

Amazing Service Elle was Knowledgeable, super helpful and explained everything in detail.She made the entire experience very comfortable and found the right car for me even when I wasn’t sure of what I wanted myself; she dealt with my indecisiveness with a smile the whole time. I will definitely come back in the future car purchases.

Service performed on car as requested. Clean, great service personnel and prompt.

Toyota of Smithfield went above and beyond to make sure I walked away with the car I wanted. In the past, I’ve gone to car dealerships and pretty much been told what car I could get. Here, they made it all work perfectly. I’m so happy with not only the inventory but the excellent customer service here! I would definitely send people here to purchase a car

Elianna was very patient with me and found the best terms possible. She was very thoughtful and professional throughout transaction. I would highly recommend Elianna for your nextPurchase.

To be honest I never has a better experience at a dealership then what I had at Toyota of smithfield. Went in on Saturday and by Monday evening left there with 3 cars, my wife, mother and myself all purchased a vehicle. With the great help of our salesman Christian, awesome person, great personality, humble and does not pressure you to buy a car. Thank you very much Smithfield of Toyota and Christian keep up the great work. Also the staff there is by far the best, and they will take care of you. Every interaction with a staff there was top of the line.

Just purchased a pre-owned vehicle here at Toyota of Smithfield. My sales person was Elle, and she was great. Both Elle and the sales manager Victor made this an easy process, and I was able to get a vehicle that worked for me. Thanks again to the team at Toyota of Smithfield for a pleasant experience. Would definitely recommend Elle for anyone interested in purchasing a vehicle here!

I had an exceptional experience at Toyota of Smithfield! Ronnie Papa helped me with a seamless transition. He was professional yet personal, and paid attention to detail. The general manger Moe helped to ensure I was well taken care of, and got the best deal possible. I look forward to purchasing another vehicle from them.

If it wasn’t for the the great service we received from the sales rep, Ellie, I’d give this place a 0.The GSM strung us along for a full week -they promised the car we put a deposit on to someone else. Our calls were completely ignored and we had to drive 30 minutes to get answer and to get the car that we put the deposit on.Fast forward to today, I dropped off the car to get an oil change and roof racks installed. Yet again, I’m getting ignored. It is now 5pm and they have yet to return my call to let me know if the car is ready. This should’ve been a 3 hour appointment.Take your business elsewhere.

Mike was the most helpful today! I was looking to upgrade and he was was able to give me just that. I am so happy to driving off the lot today was a brand new 2021 Toyota Corolla SE! It’s beautiful and all that that I could have hoped for today. Thank you Mike E. all the members at Toyota of Smithfield. I will definitely becoming back in the future!

Took care of my request promptly and was very helpful and satisfied with them.

Had an amazing experience at Toyota of Smithfield! We arrived after having a bad experience at another dealership and were blown away by the attention we received from the team - especially Elle Colon! After explaining what we were interested in and our budget, Elle quickly showed us a few vehicles that were perfect matches and answered every single question and concern we had. She followed up with us regularly (but did NOT pressure us in the least) and made the whole experience a lot less stressful and overall very pleasant! other members of the team were fantastic as well (Mike was understanding and super helpful. Mehdi in finance - so easy to work with and very funny!) We will definitely be recommending them to everyone!

Worst. Customer. Service. Ever. Wait times are unbelievable. When I had to get my brakes replaced i was offered the convenience of an Uber back to my office. Sounded great but when my car was ready (& I had to call them to find that out) the service adviser did not call the Uber as promised. I waited over an hour making repeated phone calls to him- he never picked up. Finally after a 20-plus-minute wait on hold on the dealership’s main number, and venting on a poor operator, I got a ride. So not worth the free oil changes to deal with them. Will happily pay out of pocket for all future maintenance.

My experience at Toyota of Smithfield was great. Ronnie Papa is not only a great salesman, but also very personal. He was very straight forward while helping me along through the whole process. The rest of the staff was also very friendly and great. Definitely recommend this dealership.

Everyone art the dealership was very friendly. Sufi was helping us most of the time and he was wonderful. Mehdi took care of us buying the car and it went so smoothly. When Sufi had to take care of something Mike came right over to ask if he could help us. Everyone was excellent, great customer service. It is lacking today in many places.

Nick and Mo were very professional and helpful in answering questions. I would recommend this dealership.

Nick C whom I purchased my Highlander from was extremely patience and helpful. He goes above and beyond to help his customers and their services to accommodate me where A+!! First time with a Toyota and very happy. Thank you again Nick

Working with Ellie over a short amount of time, maybe a couple of days, my husband and I were thrilled to find the perfect car for our needs at a really competitive price. We are leasing for the very first time and everyone over at Smithfield Toyota worked hard to make the process just fantastic.The car itself is thrilling! But the customer service was way beyond anything we had experienced before. We have been buying cars for aggregate of 80 years.

When will car dealers stop playing the game of hide and seek pricing? On this Toyota Of Smithfield website you must give to get a price. Shoppers have to give their contact info to get quotes. Everything is conditional...! What if you went on Amazon and looked at a refrigerator. You clicked on it and it says you have to give contact info before you see what the price is...? Car dealers like this have to get out of there own way, certainly the customers way. Would never buy anything here...!

Eli is a great salesperson she is very helpful but not pushy. Had a great experience and I would recommend this dealership and salesperson to my friends and family. Eli deserves 5 stars

I dont write reviews often, but I had such a great experience, it would feel wrong not too. Christian, salesman, was super friendly from the beginning as well as the manager Victor. They both went above and beyond to get me what I wanted, especially when it came to the financials. I will always come back here for service, and when I ever to decide to buy a new car again! Thank you both!!

I had an extremely poor experience here at Toyota of Smithfield. I came into the dealership this Saturday with my girlfriend and she was interested in a 2016 Camry SE that had been on the lot for a while.The entire day Monday, she was messaged and called by workers asking if she was still interested in the Camry. After going back ALL day with Nick, one of the sales managers, and traveling 40 min to come take another look and move forward with the purchase, Just as we pulled into the parking lot I received a text message from him saying, “I want to let you know the Blue SE Camry did just sell”. Disappointed and extremely upset, we went into the dealership to speak with a manager.After waiting 25 min for someone to come speak with us, Victor, one of the sales managers, explained to us that this morning, a young woman came in and put down a deposit on the 2016 Camry SE, but that we could go outside anyways and take a look at the Camry. Very confused, we asked him to clarify. He went on to say that she is very young, has no credit, and is very unreliable, so we can still make a purchase on the vehicle.Victor wanted to go behind this family’s back, completely ignoring their deposit that was put down on the car because THEY wanted THAT car. We were not about to take someone’s car away from them. That is completely shady, rude, and sneaky. I did not want to put her and her family in the same position that we were in, so we walked out, saying we were not interested anymore.On Saturday, we met about 6 different employees each telling us how much they wanted to get there name out there positively and constructively. This is NOT the way to do that.

Fantastic service. My salesman was Ronnie and not only was he super knowledgeable about the inventory, but he worked with me to find the best deal for my price range. All of the staff was super friendly and their prices were very competitive. I researched many vehicles from many dealerships and ultimately went with Toyota of Smithfield because of their prices and customer service.

Elle from Smithfield Toyota was amazing. My husband and I were short on time, and she and her team did everything to make sure all of our needs were met. The vehicle we had wanted wasn’t available at this location, but they went above and beyond to get the exact make and model that we wanted. She even came in on her day off to make sure the car arrived on time, and it was exactly what we wanted.From the moment we walked through the door to when we drove off with our new car, we felt taken care of and felt no “salesman pressure” from any of the staff. We will be back in the future for our car needs.

Amazing customer service!! They helped me out so much, I need to gift them lol !

I realy dont like making unpleasant reviews but this is the second vehicle i purchased from this dealer...the recent vehicle i was given 5 free oil changes which where not worth it...i live in the south Kingstown area so the ride is long, my first oil change i sat for 3 hours with nothing but excuses from the service department, i was later told i would need front brakes...my second oil change i waited again almost 3 hours being told i should change my front brakes, my recent and 3rd oil change my wife took the vehicle and my wife waited 3 hour, she was offered an uber to go somewhere for lunch which she had to pay for the tip, once the vehicle was ready, nothing was mentioned about the brakes...i had no other choice but to call the service manager...later that evening i received a call from Kyle the service manager...after talking with Kyle who was very understanding and tried to be helpful but when i explained that nothing was ever said about.my brakes, Kyle checked the order to find that my front brakes actually got better...being a joke because who ever worked on my vehicle said my brakes went from a 2 to 4 to 8....meaning the person just checked the boxes of there liken...the safty of my vehicle was not a concern...as others said, are the free oil changes worth it if your vehicle drives out of this dealership unsafe!!!

Bad first time experience took my wifes 2015 Toyota Camry LE for service for RI state inspection and was quoted 45min - 1hr. The machine failed and rebooted and service advisor said will take an additional 30min so we were not happy about that.They have free coffee and drink but, no free snacks unfortunately.Additionally, the service advisor was nice and courteous and there are many models and options to choose from. See the pictures! The lot is full with options and many different sub model. Seems like an honest reputable business. If my review was helpful please give me a thumbs up! Thanks!!In total for vehicle inspection and wiper blades it took 2.5 hours due to miscommunication on fault of the dealership this is the reason why voting 2 stars out of 5.The service advisor Daniel was kind enough to reduce the labor for the wiper blade installation because of the long wait but the bill is still very high for inspection and wiper blades $86.80 the inspection was 55$ standard.

Making giant change from 30 years with Nissan thought I would try Toyota after hearing wonderful reviews . Met Nick on Sunday nice guy acted very caring trustworthy convinced me to try Lexus loved it but still had to think a bit .texted him on Tuesday told him I loved the car but it hinged on what I could get for my trade. He gave me appointment for Thursday to get it checked. Thursday morning he texts me “ the car you drove Sunday was sold” no call to say someone was interested or do you want to put a deposit!!!! Why would you not have the courtesy to call & or tag the car that someone is interested . I will never buy a vehicle from them . Maybe they should go back to commission

Nick was amazing! Presented me with all the options and gave me great information to make the best decision possible. Highly recommend for the best experience.

I had a great experience buying a car from this dealership in early 2019 (they were still new to the area then)! Bought my first car, pre-owned certified 2018 Toyota Corolla! They have a well-coordinated staff that walks you through mortgage and insurance options without getting overwhelmed as a first time car buyer! Definitely recommend getting your next Corolla in RI/Mass from here!Do like my review if you find it useful!

I couldn’t agree more to the standard of customer service and very much professionalism I received from my salesperson Elle! I went in expecting the typical car salesperson, the pushy hurry and buy type of attitude. Not from Elle, she did such an amazing job getting me into my new car, and made sure to check up on everything and has been super helpful! This was my first new buy for a vehicle, and it turned out to be so much better, the entire experience from start to finish has been spectacular. I honestly will be back in time to buy another car or truck (hopefully from Elle) but from Toyota of Smithfield! All I can say is outstanding! Thank you so much for all the help to everyone that made it possible! :)

I’m so happy I made the decision to go to Toyota of Smithfield! I was stuck in an awful lease with Grieco Toyota of East Providence and I was over paying for a lease I did not love at all I received horrible treatment from the sales associate when I tried to share my concerns and what I was unhappy with. However Elle at Toyota of Smithfield gave me the most elite treatment and so much peace of mind. Theirs no secrets or extra fees she answered all of my questions without hesitation. What I loved the most about this place is that the customers peace of mind is priority and they will work with you no matter what your situation is. If you feel uncertain about anything they take the time to break it down for you and it was the best experience I’ve ever had purchasing a vehicle and I will be returning most certainly.

Bought a used car here a couple months ago. My salesman, Greg was great he genuinely seemed like he was out to help me and has been the only real positive part of my experience here (along with the receptionist).Once you buy a car from them, dont expect for them to ever follow up with you (even if its in their best interest) and even if you call them dozens of times and leave dozens of voicemails. They, however, will contact you when they need something and will even lie and claim they tried to reach you several times (not true at all).The only response I got was when I reached out directly to Gregs personal phone, and he immediately helped me.Recieving the car took far too long the day I purchased it, well over 2 hours of waiting AFTER all the paperwork and credit application.They made a mess of my title transfer and were very difficult to contact to resolve the matter, and then tried to shift the blame to me when they did finally reach out.I came back to the dealership to cancel my warranty after being told no appointment needed only to wait around for 2 hours and be told I probably wouldnt be able to see anyone today and will need to come back again. Its like the left hand doesnt know what the right hand is doing at this place. Extremely frustrating and time consuming experience,. I would never return here and if youre in the market for a car, youre better off going pretty much anywhere else.Extremely unprofessional, no sense of cohesion here at all.

Im beyond happy with my experience at Toyota of Smithfield. Ive tried a few different Toyota Dealerships & Service Centers in RI & MA, but this Smithfield location is my favorite by far. The service on my vehicle was incredibly quick and convenient. The waiting area was clean and comfortable with kind and caring staff and good music playing at a reasonable level. My service rep Justin was awesome throughout the entire process. I will be coming back for sure!

Go here if you want great prices!!! had a awesome time, they didnt upcharge like other dealerships

My husband and I bought our second Toyota from Smithfield Toyota. Nicole in finance always gets it done promptly and is super nice. And our salesman Mike Essig was one of a kind! Professional and a straight shooter! I highly recommend Mike to guide you in finding your next Toyota. Ed and I appreciate you 100%!!!

Great Experience with Toyota of Smithfield highly recommend Teagan in sale she was there very step of the way and Continues to do so after the purchase thank you for jeep loving it

Went to five different Toyota Dealers in RI and MA and this was easily the best. The staff was friendly and our sales rep, Mike, was up front and honest from the start. No hard sell tactics, they treat their customers with respect and courtesy. Mike was fantastic and multiple times went above and beyond to help, both before and after signing paper work. Highly recommend

Would not ever use this dealership its the worst in the state my truck got into a accident while it was in there care

Went there for scheduled maintenance on my Tundra. My first time at this location.It was straight forward and I was in and out in 40 minutes. Great service.

Eli is such a fun loving person to do business with !! She was very attentive & answers all our questions, Mike P. was also a great help it getting this deal done.Thank you,Barbara

Our sales man Mike was the best!!!! Not your average sales man, very personable and great to joke around with!! Made our buying experience the best one out of several others we’ve had!! Highly recommended and will only do business with him here on out

The service was amazing it was not what I expected. I thought I was going to be there all day but everything went smoothly and I got my car within a few hours. My sales rep was amazing he helped me find the right vehicle that fits my needs. The whole overall experience was great from finance to Insurance. I would highly recommend coming to this dealership.

Elle was amazing and made my vehicle purchase effortless.

Sorry to say but we had a bad experience with buying our Toyota Sienna 2020. We had booked and finalized the car around October first week 2020. We continued to wait for about 1.5 months.We were finally and to get our car delivered 3 weeks back after a huge long delay of about 1.5 months! I would say our experience with this dealership was poor. Mr N was our car salesman and he did a very poor job of communicating with us what the real issue was the car. There were no updates from him for 2 weeks and we had to follow up all the time.We understand its covid times and things could get delayed but definitely Mr N. could have done a much better job keeping us informed for sure. He did not meet us on the day we picked up our car nor did he even acknowledge the fact about the delay or apologize or anything. he had a poor attitude during the entire time.However Sam (finance dept) and Sufi were kind enough to take care of us and get the car delivered finally. They took care of us well and we appreciate that!They are the reason for the 3 stars if not just based on Mr N. experience I would give a 1 star.Please train the car sales personnel better so they have a right attitude towards the customers. thanks!

Bought a 2021 Highlander Friday. Our salesman Juan Dominguez did an awesome job making sure my wife had the vehicle she wanted with all the extra options she was looking for. In and out in no time at all with a happy wife. If you are looking for a vehicle I highly recommend Juan. You wont be disappointed.

My interaction w Ronnie Papa, Mike Patnaud, and the rest of the staff at Toyota of Smithfield was absolutely fantastic!! Almost everyone has a tale or two of frustration when it comes to buying/leasing a new vehicle and what they dealt with while at whatever dealership. But my whole experience at Toyota of Smithfield was awesome!! I’ve already told multiple members of my family and friends that when the times comes for a new vehicle this is the dealership they need to check out!! Without any hesitation I will say the staff and the dealership Toyota of Smithfield is rated A for AWESOME!!!

They take FOREVER to do oil changes/general maintenance. You will easily wait 2+ hours with an appointment. Everyone seems miserable and annoyed to help. The only reason I come back is because they gave me free oil changes with the purchase but this is ridiculous.

Always a pleasure, from sales to finance, top notch. Thank you.

Elle and Mike were both great. Took care of me the entire time and afterwards. Highly reccomend to all!

I would encourage you to go to this dealership and definitely ask for Ronnie Papa! Ronnie went above and beyond to get me in the truck I looking for. He answered all of my questions and was very responsive. He made leasing my truck so easy!

Was told my oil change would take 1.5 hours. Waited more than 2.5 hours and had to go find my service advisor to get checked out. What he told me about the multi-point inspection doesnt match whats on the paper (which I had to ask him to print). Now Im worried theres an issue he didnt explain to me. Planning on calling later to clarify.

I had a few challenging credit issues that prevented me from getting a vehicle anywhere else, however, Nick and the crew at Toyota of Smithfield was very helpful and knowledgeable about working out my situation. They took the time needed to see that I was able to leave their with the vehicle I requested. I am very happy with my purchase and also happy to be spending my money with an awesome place of business. Everyone there takes the time to speak. I was made aware of everything that was happening. I left Toyota of Smithfield with a certified used vehicle, a full tank of gas, and years of free service and tune ups when needed!

I had a great experience with Nick leasing my new car! The process was so quick, and they registered the car, switched my insurance, cleaned, and gassed up the car all within a few hours. This is the 3rd lease I’ve gotten with Toyota, but this was by far the easiest and most pleasant experience I’ve had.

I love this place!!! Everyone was great from manger to sales, to insurance. It was quiet and my experience was smooth and easy!

Great experience from the first phone call to meeting with Nick Cabrerra. We were well taken care of despite the dealership being very busy on a Saturday. Nick was very professional and patient and well informed and just a nice person. He got us the RAV4 we wanted at the price we wanted to pay with zero pressure or hassle. The sales manager Mike and the finance manager Medhi were both awesome as well. Overall a great experience including the receptionist who was very helpful and friendly.

I purchased a nice used car there it was great.

Thank you Elianne on helping me buy my first car from you guys, she was knowledgeable and attentive

I can say we are 100% satisfied with our experience at Toyota of Smithfield. Mike Essig, Mike Patnaud and Abed were all very easy to work with. From the moment we walked into your building we felt very safe in relation to the virus and were treated very well. Everyone respected our time and opinions. It felt like the Toyota dealership that we were used to from years ago. We were happy to know that Abed is still there and had just moved offices. He, as usual, was very personable and knowledgeable. The financing went through very easily and he answered all our questions. Mike Essig had our insurance company on the phone and a card all set for our glove box when we picked up the vehicle today. He and Mike Patnaud were very knowledgeable about the vehicle and our options. We picked our 2020 Highlander today and are very happy with it .

I am so satisfied with this place I also clarify that the staff is wonderful the person who helped me with the process is very professional and prepared very happy with my car

Nick helped us get the truck we wanted at the right price! He was able to answer all of our questions and inform us of a lot of things we didn’t know about getting a new truck. Abed also helped thought out the way with a great attitude. Thank you for everything.

Super happy with the service team! Special shout out to Seamus, a man of his word! He followed up as promised, stayed in contact as promised, and provided service as promised! Very rare with car dealerships in my experience. Very glad I chose to purchase here and will do so again.

About two weeks ago from this date August 25, 2020, I received a recall notice regarding my Prius. The recall stated that the Hybrid System Software needed to be updated. If driven a vehicle stall could occur causing an increase chance of a crash. I called Colonial to make an appointment for the recall notice and provided the Colonial service agent with my Prius VIN. The agent found me in their computer system. (So I know the had the right Prius). The Agent then told me my Prius did not have a safety recall and did NOT need to be fixed.Being weary of having been told this with the official recall in my hand I called the Toyota Customer Center. The representative at the Center told me that my Prius DID need to be fixed under the recall notice.The Rep. at the Toyota Center put me on hold while contacting Colonial Toyota and ten minutes later told me he had informed Colonial Toyota that my Prius was covered under the recall. The Rep. then connected me back with the Colonial Agent who I spoke to earlier. The agent apologized and set up an appointment for Tuesday, August 25, 2020. I received several texts and emails reminding me of my appointment, I arrived at Colonial Toyota only to be told that they did not have a technician on duty who could fix my Prius. The tech was only available on Fridays. So no one knew this until I arrived at the dealership? I had gone through the trouble of inconveniencing someone to pick me up and later to be dropped off.Now I have to continue to drive an unsafe vehicle and reschedule an appointment. But, it will not be with Colonial Toyota of Smithfield, RI.Well it has been over a week since Colonial Toyota of Smithfield responded to this review saying someone would contact me. So far I have not heard a word from them. I assume their response was an automatic make it look good response. They dont seem to care that I am riding in a Toyota that has a safety recall that could result in a crash.

This was the last straw for me and Toyota. This dealership is completely and utterly unprofessional.Back in 2017 I leased a car through another large Toyota dealership and had a horrible experience. After a few days of owning the car, it started to give me issues so I took it to Toyota of Smithfield. Had a great experience with them and when it came time to decide what to do with my lease purchase, I decided to go through Toyota of Smithfield. That was a mistake.I started the process of trying to purchase my vehicle 2 1/2 weeks ago and have decided to take my business elsewhere. The sales associate Bryan was nice and really seemed interested in helping me. He gave me his personal number and connected me with the finance manager Nicole. I was asked to fill out a credit application and submit it. After I filled out the application, I was told I would be contacted my Nicole and was to await her call. She called and not only was she extremely short, she kept pressuring me to certify the vehicle and told me that they needed to perform a “Safety Check” before they could run any numbers.I called TFS and was told that each dealer has their own set of rules. I took the car in for a Safety Check and was told she would handle it from here. 2 days pass and I heard nothing. Called and was told I needed to fill out another credit application. I did and then radio silence, no communication, nothing. Another few days go by and I get an alert that my credit had 2 new inquiries, both from Toyota of Smithfield.So to add insult to injury, I haven’t heard a word from the salesperson or the finance manager. After multiple calls, emails and text messages, nothing. This is the last straw for me, Toyota makes an amazing product but the hassle of what it takes to get one isn’t worth it. Not only did this dealership hurt my credit, but they also were completely unprofessional. Save your time and your energy and go somewhere far from here.

Mike Essig was awesome to work with! I felt heard, respected, and was treated with complete transparency. I know I got a fair price for my lease, and the experience was top notch. Definitely recommend the experience here!

They helped me find exactly what I was looking for. Professional and prompt, great experience!

Mike Essig made our purchase on our 2021 Camry a complete cake walk!!! He is the absolute best and gets the job done quickly! Nicole is an absolute saint and will literally do anything to get an approval!! They made our purchase so easy! thank you so much! I highhhhhhly recommend Mike! He completely changed our outlook on dealerships!

Very friendly people; worked with me for my new used car; guided and informed me the entire process. Sales person was very friendly and accommodating.

Nick Cabrera was great!! Made the process incredibly easy. I have a great car and had a great experience buying it!

Juan Dominguez - Thank you so much for your quick coordination and support and ease of my transaction.Will be doing business here againAlready referred Family & Friends

Mike Essig made our purchase so simple and easy. We were in and out with our brand new 2021 Camry! Nicole is also awesome when it comes to the paperwork and getting the deal done! Thank you again!

I have been bringing my vehicle here for service for almost 8 years, back when this was Colonial Toyota. I was skeptical at first because bringing a car to a dealer, you usually pay more and get a salesman more than someone who cares about your car, but I found that to be the exact opposite, as I was always treated fairly, with respect and never tried to be up sold anything that I didn’t need for my car. As a result, I’ve kept returning because they have kept my car in great shape.In the past couple of years, this place has really gone downhill. I don’t know if it’s because they’ve changed to Toyota of Smithfield, if they are under new ownership or management, but now I’m finding that I’m getting more of the dealership experience that I was dreading when I first came here.The service advisors are more salesman, the wait times are ridiculously long, and the customer service experience is definitely no longer to my liking. The last time I was in, I came for an oil change and they recommended several services that I didn’t need, including a tuneup, check for oil leaks, four wheel alignment, and four new tires. Since I wasn’t planning on these services financially, I declined them and for the past several months between oil changes have driven my car without incident. I came back recently for my next oil change, and was told it would only be a couple of hours, so They got me an Uber back to my home. A couple of hours later, the service advisor called and told me they needed to replace a belt, to which I said okay. Long story short he called me a bunch of times and new problems kept popping up, which resulted in them having to keep my car, because everything was all “taken apart“ and I wound up being without a car for two full days. Side note: none of those previous issues were ever brought up that I apparently “needed” at my last appointment. Pretty interesting right? At the time, I did not know that the previous program that existed for loaner cars was discontinued, and even though I asked about it, the service advisor never told me this, nor offered me anything other than telling me I could rent a car, which I found appalling, seeing as I was going in for a simple oil change and now I was without my car, and had to miss doing a days worth of tasks, and a day of work because of these “last-minute issues.“ You would think they would offer more to a loyal, long time customer, who has spent thousands of dollars there over the years, but no.To add insult to injury, every time I called to check up on my status, the advisor was “unavailable“ to speak and my concerns seemed to be ignored, as everyone I spoke to had the obvious tone in their voice that I was a nuisance to them. When I went in the next day to pick up my car, I waited almost 20 minutes before anyone even acknowledged me, and then paid $800 for these repairs, when I was only planning on spending $70. Looks like they found a way to get that money from me, one way or the other.I understand businesses get busy, businesses are shorthanded these days, unexpected things happen etc., but knowing the experience that I used to have versus how I was treated now, like I wasn’t even important or it didn’t even matter, it makes me extremely disappointed. I don’t mind putting money into my car, or getting work done that it needs, but I now feel that whatever they tell me here, it’s not genuine, and can’t trust their opinion anymore. After this experience, I have decided to end my eight year relationship with this business, I will not be returning for service, buying my next vehicle here or recommending Toyota of Smithfield to anyone any longer.

Recommend going to my brother Mike Essig, Great Salesman walked into the dealership and got me the car I wanted super quick and made the process extremely easy. Overall amazing experience seeing as it was my first time purchasing a new vehicle.

The car the I bought was spotless and it was being sold for a great price. Mike, the salesman that helped us, was great. Outstanding service

Thanks for going above and beyond to help my parents with their purchase. Your patience, care, and humbleness do not go unnoticed!

I came in on Sunday looking for a new car, I had no idea where to start or what the process would be like considering this was my first big purchase. Nick Cabrera went above and beyond! He helped me find the best car for my budget, and something that fit all my needs. Nick was very friendly and informative and was able to answer every question I had. I would recommend him to anyone looking for a new car! I will definitely be using him again in the future. Without Nick’s help I would not be driving my new Toyota that I am so in love with!

We have been looking for a new highlander for about a month. Our experience at Toyota Smithfield has been great from beginning to end. Our salesperson was Derek. He is exceptional! Great customer service skills. Pleasant, knowledgeable and accommodating. We decided to purchase at this specific franchise because of Derek. We have met other good sales people at other Toyota places over the past month but Dereks personality and level of enthusiasm compelled us to buy here at Toyota Smithfield. Buying a car is not always easy and can be time consuming but the staff at Toyota Smithfield streamlined the process for us. Besides Derek I want to acknowledge Nicole the finance manager. She is extremely efficient with her job and helped us navigate some changes late in the process. We really appreciated her patience. We love our new Highlander and recommend Toyota of Smithfield (and especially Derek!) to anyone looking for a new vehicle. 😊

They say the process of purchasing a new car can be dreadful but I had the total opposite experience at Toyota of Smithfield. The first time I went I decided to finance a car. It was a difficult decision for me as I had never had a car payment. The sales gentleman, Victor Jimenez, put my mind at ease. He explained everything in great deal without any pressure. All of my questions were answered and it was a smooth and stress free process. My second encounter with Toyota of Smithfield was when I decided to trade in my car and change to leasing. The transition was seamless. The paperwork was done quickly and they even helped me update my car insurance with the new lease. The salesman Ronnie, went through every feature of the car with me and allowed me to ask questions. Lastly, the service department is great. They do good work in an acceptable amount of time. They give accurate time estimates and your car is usually done when they say it will be. I had the pleasure of working with Rafael the service advisor. Again, he explained in detail what needed to be done and continuously asked if I had any questions. I waited for my car so once some time went by he would check in with me and would ask if I needed anything. In conclusion, I have only had positive experiences at Toyota of Smithfield. The staff is super friendly, attentive and knowledgeable. I have referred some friends and family members and they have the same positive experience I have had.