Had an absolute delight of an experience. Dropped off Friday morning, picked up Tuesday morning for a full checkup/tuneup, exhaust smoke check.Kendra was friendly, understanding, and open book about every step of the process, and as a new car owner this was very appreciated.

These guys are truly one of a kind! Exceptional service and super quick turnaround. I needed a lot of work done, everything from brakes, to new tires -- they got my car back to me by the next day. Couldnt have ask for anything better. Pricing is also pretty comparable to any other local mechanic. Would highly recommend!

I went to have a catalytic converter shield installed. It was easy to schedule online. My questions were answered on the phone and online. The shop is clean and orderly in a great location, with nice staff who communicate well. Everything was on time as promised. As I drove away I noticed a new rattle. I drove right back, and they made the necessary adjustment to resolve it. Whats not to love?

I started going to Moss Alley in 2019 and liked them. We moved away, and then were in town for a wedding this past Sunday (8/15). Wouldn’t you know it, my trusty 2000 Lexus started acting up with rough idle. I called Moss Alley first thing Monday morning (8/16) and they were able to get me scheduled and out of there the next morning (8/17). Techs had even stayed late to finish the job. Moss Alley has done a great job for me with friendly techs and service writers, excellent and clear communication, and matter-of-fact talk - no condescending attitudes like you get at some shops - so glad I started using Moss Alley before moving away a couple of years ago. Thanks for taking me on short notice and making sure I got back to Yakima safe and sound!

Efficient service, nice and friendly staff. Donovan was very helpful and followed up with answers to some questions I had.

I’ve been trusting Moss Alley to work on my older Toyota’s for decades now and have always received great service

When Hilltop Auto on 15th closed they recommend I go to Moss Alley instead. Really good people here, and always good work. Kendra in service is funny, upfront and honest. I look forward to our short interactions when Im in the shop.

New to Seattle, I was so lucky to find this wonderful shop right in my neighborhood! Not only did they solve a problem with my car that several different garages were unable to tackle, but they also offered me important information about my car, without any pressure to spend more money. The car service and the customer service are equally phenomenal!

This place is great. I brought in my Chevy Blazer to them when it broke down, and they got it diagnosed and tried to fix it the issue the same day. When what was diagnosis turned out to not be the issue, they stopped labor, called me, let me know what the other issue might be, and then reduced their labor charge to nearly half of what it really was as a courtesy when I couldnt afford to have them keep working. Don was super professional and friendly the whole way through, and extremely apologetic that the issue they found was unrelated to the main problem. All together they only charged me for two hours of labor, even though they had brought in a new part and done nearly five hours on the car. Fantastic customer service, super understanding (they let me leave my car overnight and get it the next day), friendly and professional. Although this might be it for my truck, Ill definitely be taking my business to them again when something goes wrong.

Absolutely amazing service. I needed my battery replaced and a technician walked with me up a block to jump my car so I didnt need to call insurance. They saw to my car right away otherwise I wouldnt make my doctors apt. Finished in 30 min. Amazing service! I cant recommend them enough.

I went to Moss Alley for the install of a Catalytic Converter Security Device. Thefts are rampant in my neighborhood and I have outside parking. They did the install in a day and now I feel secure about leaving my car out. The service staff were professional and very effective. Masking 100%. This was my first visit and Ill be back. Its great to have a local company for auto service.

Super helpful, trustworthy, affordable, friendly. Theyve been my go-to mechanics for a few years now. Its normally just for routine maintenance (and I totally trust them if they tell me something needs to be done on my car, because usually they dont). Recently my catalytic converter was stolen and they helped me get it replaced quickly, got a guard put on, and were very helpful in dealing with the insurance company. I can tell theyre working hard to keep things as affordable as they can for their customers too.

Fair and quick. Will be coming back

Excellent and friendly service. I brought in a classic hard top Lexus that had a failed master cylinder and a failed accessory brake cylinder. Moss quickly obtained parts for this older vehicle and completed work ahead of schedule. The staff and owner were very helpful with scheduling and providing warranty information.

Friendly, reliable, honest repair shop. They keep my 2007 car running like a dream.

I always been impressed with the service I get from Moss Alley! They are friendly, honest, and always take the time to explain all my options to me. I dont take my car anywhere else!

Super friendly, did a great job dealing with my insurance. And my cars in great shape!

Trust - Thats what it comes down to when you need your car repaired. They do good work, on time and at a fair price.

Excellent service and lovely kind and professional leadership and staff!

Moss Alley was very friendly, accommodating, and fairly priced. I went to them for a basic service on my Jeep Cherokee, and I would definitely go back.

Time after time, theyve gained my trust and my friendship.Goldie Honda is happier in their garage than mine.

Very happy with whole experience. On Monday, was told they were busy and probably wouldnt get to it until Wed or Thur, and gave me a quote of roughly $1100. By Tue afternoon, repairs were done and total cost was under $800. I dont live nearby, but if I did, I would most definitely take my vehicle here again. Thanks Moss Alley!

They said they did a 60k service on a subaru 2016. They didnt flush the brake fluid, said do it next time. They didnt replace the rear brakes either. It was late. There was a last minute issue. Their actual price was several hundred dollars more than bid... for a 60k standard service. I mean... on a 60k general service you dont flush the brake fluid? Cmon

My catalytic converters was stolen. Donavon installed a Cat Security shield on my Prius to prevent any future catalytic converters being stolen. Mine was stolen and it took 3 weeks to get replacement due to back orders ($3,000 to replace!!!). Never again. I feel really secure thieves wont be able to steal it again. Top notch team from reception, service writer to technician were the best. Highly recommend and will be my shop of choice for all future needs. Thanks again.

They worked on a Hyundai of mine and its running great! Very clear outline of the work that was essential and what was optional at the time of inspection. The precautions they took during this pandemic were also very responsible. Thanks again!

Excellent customer service and great car mechanics

Very quick and thorough work! Brought a car for an inspection and they completed it within the same day that I scheduled the appointment and dropped it off! Will definitely be bringing my new car back for any service or future work!

A great and friendly team. It is obvious that they take pride in doing a good job and care as much about your ride as you do. Highly recommended.

Outstanding customer service. Easily the most friendly and helpful auto repair shop I have ever been to!

I love Moss Alley, super grateful to have a car mechanic shop that I can trust, that has awesome staff who are fun to interact with, who go the extra mile to meet my needs and who are respectful. Yay!

I recently brought in my three cars to be looked at. One of my vehicles is a 2008 F-150 that I told them I recently purchased and wanted a full inspection on. They came back telling me it was in fantastic condition especially for being 12 years old. They could have (and many shops would have) during these economically rough time for businesses came up with issues just to make some money. My other two cars I brought in to check the brakes and same scenario they said they still had plenty of life. So, I left with a 30k tune-up and a head light replaced only and money still in my pocket! Their friendly service and honesty makes them my mechanic for life!

Consistently excellent services on several cars over the years. Wouldnt go anywhere else!

I trusted the advice because they provided comments which helped me made the best decisions as to scheduling future maintenance with attention to my budget. I appreciated their professional and individual approach. Alice Davis

Ive been taking my 2004 Toyota Rav4 to Moss Alley for at least 10 years now. Fantastic service, great people and always a top quality job. They never force any work on you and will let you know when a particular service can be deferred for a while longer. This is the only place to take your car!

I have been using Moss Alley for probably 13 years to service my vehicles. All of my experiences have been very positive. The staff, especially Kendra and Donovan, are always friendly, professional, and helpful. Ive always felt that their pricing was fair and reasonable and they have done what they said when they said they would do it. I will continue to use their services based on my positive experiences over the last 13 years.With that said, I did encounter one new and annoying thing during my September 2019 visit. A sign at the front desk stated that a 3% surcharge / fee would be levied on all credit card transactions. Just be aware of this so you can accurately predict your final cost.

The best shop in Seattle! Fantastic people, fair prices.

Moss Alley fit me in right away when other local shops could not for under 7 days. Concise information about not only what was currently wrong and needed to be repaired, but what else was going to need to be looked at, and when. Friendly, fast service. When I pulled my car in I was greeted by a dog that appears to hang out there, I thought that was a good sign.

These guys are great! Fast, professional and honest

First time going to an auto shop and I will be a customer until the day I move out of Seattle.They squeezed me in for an oil change on the same day I called, agreed to check the charging system while they were at it, and took a bunch of time explaining reasons why the tire pressor lights might be going off. Two hours later I got a call saying that everything was done already, and giving more info on the tire pressor sensors. Donovan spent 15 minutes explaining more in depth the pros and cons of checking the tire pressor lights now on my snow tires, explaining that he didnt want me to spend money on a check that might not make the most sense.Awesome customer service, very punctual and friendly, knows their stuff. Highly recommend.

Great, fast work and quick response times when setting up the appointment. Will definitely be bringing my WRX back along with the other cars.

Great, as always.

Add to that a knowledgable and friendly staff. They kept within the estimate and even threw a free interior cleaning. I would go back and recommend this shop to others.

I love Moss Alley. Their team provides incredible service—whether it’s regularly scheduled maintenance, unexpected problems, or urgent issues. They are the best.

They are honest and hardworking and I am very happy with their services.

Moss Alley has serviced my cars for over 20 years, and has always provided extraordinary care and counsel. The staff is personable and knowledgeable, and the work is performed thoroughly and on time.

My favorite mechanic in Seattle.I have been going to Moss Alley Motors since I moved here five years ago. Donavan and his team are lovely individuals and are great at explaining whats going on with my car, what needs to be fixed now and what we can wait to do with the time estimate/miles estimate.Every time I go, I know my car is in good hands, and I feel like Im getting a fair price.Plus they have an adorable dog named Otis.

An honest shop with a family feel. Always my first choice. They really saved my rear during the snowstorm this year too.

Ive been bringing my car here for 10 years, and Ill continue doing so for the next 10. If youre looking for knowledgeable, trustworthy, and friendly folks who seem to love their jobs, come here first.

Great shop, awesome professional techs, great customer service, helped me out big time!

Moss Alley has taken great care of us over the years between two old Subarus (a 1987 and a 2002). They frequently advise me when I can wait to get something done vs. what I need to do now. Extremely trust worthy, super friendly staff. I dont see us ever switching mechanics while we live in Seattle!

Can a review be rated no stars? Maybe not, well, I guess the one star can be them getting the car to start once so I could drive away. It started when my very reliable Rock of a car wouldnt start, I called AAA and the AAA guy said it was definitely the starter, he told me to keep the car running. I took it to Moss motors where I told them that AAA guy told me I needed a new starter. Moss motors said AAA guy was not a mechanic and I would get a new battery (AAA guy had said the battery was OK). I told them I had limited finances and they said I definitely didnt need a new starter. A week later my car didnt start again and AAA guy said it was absolutely the starter. I said I would like to be credited for the money for the battery I didnt need towards the starter that was crucial. They said theyd do something. They examined the car and guess what, the starter needed to be replaced another $450, but then they said Id need a sensor, another $523 and while I was doing the sensor I really should get the serpentine belt replaced and I could be out of their shop tomorrow for a whopping $1,600. They said just break out a credit card. When I said I didnt have that kind of money or credit card and could I make payments the CEO-owner said there were 4owners including himself and the answer was always no. He then demanded that my car be out of his shop the next day if I wasnt getting work done the next day. He said he would call me if he got the car running and I could pick up and if it didnt run he said Well, you have AAA dont you.? What a nightmare!!! Never go to Moss motors they not only will Rob you but they do it with a serious lack of compassion and respect for the customer.

Ive taken my elderly car in for two rounds of major maintenance at Moss Alley. They are friendly and easy to deal with - for example, they make a clear distinction between repairs that are strongly recommended vs those that are optional. They may not be the absolute cheapest mechanic around, but their prices are completely reasonable given that they are located in the middle of Seattle in an area with very high overhead costs for businesses.

Professional shop, Fair Prices and excellent communication

Quality service at a great price. Honest mechanics!!!

Again, I have to give Donovan et al, 5⭐️+++What an outstanding team! I cannot say enough about their ethics and customer service! I had a very complicated situation (as it turned out to be) and they did me so well! I wouldn’t go anyplace else! There are good mechanics and auto shops and these guys are exemplary! Thank you very much!!

Great service, very friendly and reasonable prices. from my previous review Moss Alley was great! We came on the day for an oil change but actually had a bad problem with the car starter (it almost caught on fire). The two guys at Moss Alley literally saved our lives because the starter was stuck on ON. We are very grateful to them.

Kind of a story, bare with me... It was a dark and stormy night:I was driving up Rainier and my check engine light came on. I just got this 22 year old car and am not surprised. I was at a stop light and see steam coming from under my hood, note the temp gauge is through the roof hot, stop at a gas station to see what was going on..the overflow for the radiator was bubbling it was so hot! I was close to my destination and decided to keep driving and let it cool down when I got there. After driving a couple more blocks Im nervous and decide to pull over to let it cool down a bit more. I park (slightly illegally) half way blocking a driveway, periodically looking at the business to make sure Im not pissing anyone off (its 6:45 pm so not much issue there), after about 8 minutes I turn the car on enough to see the gagues move...still kind of hot. Try after 5 minutes more and its cooler so I try to turn the engine over to get to my friends. Car doesnt start?! Ugh! Turned on my hazzards and assess my predicament. I see movement from my right and see the garage door opening, I see a guy looking at me so I get out and apologize that the car engine wont turn over. He says: We work on Toyotas here, want me to move you in? Eff yes, AJ! You and all the employees I had contact with made my day(s). I know towing would have ended up being expensive, especially after hours prices! They got my car evaluated quickly, pricing was reasonable, I was able to easily arrange after hours pick up. Now I have a mechanic I can rely on and will recommend. Thank you all for being awesome ❤️

Always a fair price and quick, quality service.

Definitely not the cheapest shop, but you get what you pay for. Professional, friendly, and they know their stuff. Ive never been pressured into repairs I didnt ask for, and Ive never had to get the same thing fixed twice.

Moss Alley has taken care of my cars for 25 years. They are always clear and informative and give me choices. A pleasure to work with. When they repair something it is fixed!

This was out 1st visit. My Daughter’s out of state car needed an oil change and possibly a tire rotation. I’m quite pleased to say that our entire experience was positive.1) They were able to get us in the morning of the call. 2) The two people we talked with (AJ & Kendra) were pleasant, knowledgeable and professional3) Kendra, at the desk, had a very personable nature and clearly knew what she was doing (a real pro).4) Finally, the tire rotation was not needed so they a) did not do it, b) did not bill us for the unneeded work!In summary, I would recommend Moss Alley to anyone looking for a trustworthy place to have auto repair (A+ in my book).Kendra & AJ - Thank You!

Great place to get it done right. Friendly, helpful, timely and reasonable. Highly recommend Moss Alley Motors..

Where to begin... the shop did not make me furious, the manager, not sure thats the correct title, AJ tried to rip me off. I own a 2006 Land Rover, and I recently drove it 3,000 miles across country, from Alaska to Seattle, with a very heavy load. It is an older car, and it did have a cv joint rip out of the wheel (axle part) in the mountains of British Columbia, plagued by construction.Being a robust tank of a vehicle, I managed to continue to drive it 650 miles across the US/CAN border and to my new home in Capitol Hill, Seattle. The axle did fail after I hit something very hard in the road surface, possibly a pot hole, that blew my tire. That is when the axle joint popped out. Its not a crazy issue, but something did happen with the brakes, that I had to take care of on the trip, limiting the braking action of a 6,000 lb vehicle, though they still do work.I took it to Moss Alley Motors as my insurance suggested them, only 2 blocks away from where I live, but now I scour every time I travel pass that building.Of course it is an auto shop, so they want to get every penny from you - not to say that some of the employees there were very professional and customer service oriented. However, the mechanical write-up was a bit much, so I tried to negotiate on what work they could do for me and what I would do myself - it is Seattle, cars are certainly not a priority.The main issue with the vehicle is that right before it arrived at the shop, it over-heated, and that can be very detrimental to Jaguar engines. I took a look at their write-up, and when the insurance declined to cover the costs, due to it being deemed normal wear-and-tear, I decided I needed them to only really do the brake job and overheating problem, as the axle part only cost $100, and could be done easily at home.They quoted me around $5,000 to do this job, and that is not the shocking part. Yes, it is a Land Rover, so the parts will cost a lot; however, this AJ wanted to replace every single part on the car, around $2,000 for the brakes... excessive. When I requested only the overheating issue, he declined to work on the vehicle at all.He said, It is a matter of FACT, the rig wont move without the axle. I then told him that I had driven 650 miles from the mountains of British Columbia to get it here, and it did just fine. He laughed at me. He told me it was all or nothing, and to me that is trying to swindle a proper, progressive, citizen of this country out of good money, right when I just moved 3,000 miles across country. I am a veteran and a student. I just moved here to attend University.Perhaps the most infuriating thing that happened, was when I went to pick the truck up, to have it towed, and the mechanics turned it on, reversed and pulled forward about a dozen times to get it out of the garage for the flat bed to get access to it - THE RIG MOVED MATE! The rig or truck MOVED! I saw it drive out of the garage with my own eyes! It is a matter of FACT, the rig wont move. - AJ at Moss Alley Motors trying to swindle me out of $5,000, when I ordered all the parts I need for the truck to be 100% again for roughly $300.....

The parts they charged me $800 to replace were broken when I picked up my car. I replaced them myself for $160, working great now.Update: The owner challenged this review, so I dug out my old receipt. I forgot to mention that they installed cabin and engine air filters that I didnt ask for to the tune of ~100 total, most of which was from labor.

Had my subaru towed here after calling around to a bunch of mechanics, they were both the most helpful over the phone and the friendliest. I think Id go back purely based on Kendra but the service from others was just as good!

As usual, Moss Alley was thorough, fairly priced, and a pleasure to do business with.

Horrible experience. Went in for a simple tire change and they called two hours later basically saying they were going to charge double then what they quoted for no reason. They also said I needed an oil change even though I’d had the oil change not two weeks earlier... they were also rude throughout the whole experience.

Reliable, friendly, ready to deal with a vey old car.

Moss Alley fixes our car fast and well, every single time. Theyre friendly, explain problems and solutions clearly, and I trust them to charge reasonable rates: I frequently leave surprised that the bill was so reasonable for their expertise.

Overpriced, bad communication. They act like no one knows anything about cars (hint, plenty of us know a bit, but dont have time to fix our own cars). They failed at patching a tire. Would never return, never recommend.

Rare! A garage full of people who embody the concept of customer service in the Seattle area. They should be hired to teach customer service to Seattles restaurants staff and others involved in the hospitality industry.

A very honest shop

Good work at a decent price, accurate estimates and timely completion. What more can you ask for?

Great service. My car hasnt run this well in years

I had been taking my little 2007 Subaru Impreza to a private mechanic for years, but suddenly had a pretty unusual thing happen to my care and I needed some help real quick! My co-worker, who also has a history with Subarus, suggested Moss Alley. Within 12 hours they were able to get my car in, figure out what was wrong ($100 for diagnostics), and set me up with a cost-effective solution to replace the loose spark-plug wires that was ailing my car. Within 24 hours, I was set! They even ordered me a fresh key from the dealership (the teeth in mine were all worn down) and I got it within another 24 hours! Very pleased with the customer service, the quality of the repair, and the easy rapport I felt with the 4 different employees I spoke to and worked with. Definitely will be doing back for anything and everything I need help with in regards to my Subaru!!

Oil here tasted great!

Unless you want to overpay, dont go here. Everything is at least 200 bucks more than anywhere else I have ever taken my vehicles. Ive had two experiences here, both were vehicle inspections and in both cases they added up a lot of work that the cars obviously did not need. Good tires were rated bad, oil changes were claimed to be needed when in fact I had the DAY BEFORE just changed the oil. Not only are they overpriced, by at least 33%, they add up work that is not needed. Beware.Edit: I cant figure out how to reply in-line to Moss Alley Motors response. So I will respond here, in my edit.I have had two cars into Moss Alley. The first was our 2002 Subaru Impreza, that we were buying. The second was a pre-sale on a 2000 Tacoma that we were selling.On both vehicles Moss Alley added up what we thought were too many charges, at pretty high prices. Like maybe you can sell your services to college kids that dont know Seattle very well prices, but overall pretty high.The Subaru was first, and we still bought the car. The Tacoma was only because that was the place the buyer of our car wanted to take our vehicle to for pre-inspection. So ok.When the pre-inspection came back I remember distinctly pulling out my oil change paperwork from the day before to show that even the oil change you were recommending, etc, had all been done... the previous day. Like... did you all check the dipstick?I think I have the receipts for the first time we stopped buy, I can scan and post them and then compare to other shops prices for the same work you all quoted, would that help everyone?

Great service great staff good work

Best mechanics and nicest folks around.

No nonsense straightforward service, and great people.

We were quoted a price of $667 for work which we ended up doing at another repair shop for $450. They were unhelpful and unprofessional as well.

As always- nothing but outstanding service

Good, reliable service

Rude, know-it-alls, inconsiderate of others, all they want is.... yup .. your money!