I got my car serviced for a recall here (fuel pump replaced). The employee I interacted with was very friendly. I dropped the car off and it was ready for pickup 6 hours later.

Juan was great took us right away when we called and honored our 20% coupon that we left at home. Service is fast and reliable. Would recommend this very highly.!!!

They were really helpful.Had to order a part for my older Toyota. Then they put the part in. They charged what they told me they were going to charge. Honest and you can believe in them.

Upon arrival I was greeted with Great Positive smiles & eagerness to help me👍👍👍💯💯💯. I dealt with Edwin in parts Department who was more than knowledgeable & Helpful.Thank you Toyota Santa Monica for hiring such GREAT PERSONS in ur Parts Department.

All I needed was a battery for my fob and everyone was soooo nice...I will return there

I came here for a oil change. I literally stood there for about 15 mins untill finally some asked for assistant. I wasnt offered a loner car . They made it seem as if i was doing them a favor. I will not be coming back here.

Did not have hand sanitizers available. And no one was wiping anything down in the customer waiting room, so I waited outside.

Read the other reviews, see how they keep going on about customer service and friendliness? Well of course they treat you like a prized pig with how much money they squeeze out of you!It’s standard knowledge that dealerships have pricier repairs than other mechanics but if all you need is a minor service go somewhere else unless you like wasting your money.

Always pleased with their personnel and services

I tried repeatedly to contact their service department and was constantly met with waits of 10mins+ just to have them answer the phone. Once they would answer, it sounded as if they sat the phone down on the table... I could hear people in the background talking. So unprofessional, its not difficult to answer the phone and ask to please hold. Never got anyone to answer and happy I didnt. If they are this incompetent in answering phones imagine what they wouldve done to my Prius... A bullet has been dodged!

Service rep Michael was fantasticI wish they had my recall part since my appt was scheduled 30 days in advance

Every time the service is extremely slow, took 4 hours for regular maintenance even with appointment. I brought my car today for inspection and my car was sitting in their parking lot for more than 3 hours and finally got worked on... mind you this is with appointment. I’m literally speechless.

Everything went on smoothly and they had a great deal for our repair. They definitely will work with you on whatever needs and questions you have. Awesome staff and I recommend them fully!

Very profesdional!

I was a first time customer here and they made the whole repair process smooth and enjoyable with absolutely no pressure. They were very knowledgeable and had us out in two hours. Recommended!

Excellent customer service and they took my car in as soon as I got there

I gotta say it was painless and good!

Slowest service ever. Make you wait 3hours+ just for maintenance.

Bert at Toyota was super awesome helping me. order a part over the phone. No issue like other dealers that I nneded to come. in and order. Part was in in one day. Free gourmet coffee while you wait and a staff that is warm. and friendly. A great Toyota location

DO NOT BUY A TOYOTA MIRAI AND THEN EXPECT IT TO BE SERVICED FROM THIS DEALERSHIP/SERVICE DEPARTMENT.I bought a used Toyota Mirai 2016 from the dealership. The day after we drove it off the lot, the glue that they had clearly placed on the bumper to get it to stick came loose and hung down until we drove it back to the dealership. They said its a Toyota and told us we could take it to a body shop. Unacceptable.Today, I went to the dealership to have a routine service as many little things were starting to fall apart on the Mirai. We had been absolutely GUARANTEED a 1yr all services warranty by the dealership (despite being badgered by a warranty-sales person until I called in a manager to get him to stop harassing us). The service department told us today that they had no record of my purchase and would not be providing any services covered by the purchase. After trying to show the service employee the record on my phone of the car purchase from the same dealership, he ignored and said youre shooting the messenger here, man and made up some issue with his general manager, who didnt come out to greet me or try explain away the situation. I then left, called the service department and have only been able to get the service managers voicemail.I am extremely frustrated with both the purchasing and service experience and this Toyota Dealership/Service department and will never return to buy another car from them.

Everybody here is nice. Gets you in and out in good time.

I always bring my car for service to this place. All the staff are very kind and helpful in all ways👍👍

Brandon was very helpful and courteous when setting up service for my car.

Im great service dealership are high priced unless you have bumper to bumper coverage

Parts manager was very helpful

The best Dealership in Los Angeles, California, theyll truly help you in anyway possible. Thanks to Luiz Caldas,Joe Magana, and Sam Mull from the service department,and countless others there they do their best to make you feel 💯 thank you so much,I can actually build a credit score now much respect do always.

Comfy waiting room, not too long a wait.

Simply amazing service

Competent and courteous.

Very nice people and on time

Great staff, great service

Make you feel at home

Great service. Used them for decades.

Great service provided by Toyota Santa Monica

Service Timing was right on

Good deal