Incredible hotel interiors! I was not expecting my stay here would be this memorable compared to other hotels. From their doorsteps, Leo assisted me, and He was totally impressive for me. They strive to provide us the best service that exceeds our expectations. Trust me! You will never be disappointed for sure! Such an amazing service.

Enjoyed our stay. took into consideration that hotel is under renovation. (we were advised of this before we arrived)...All staff we encountered...pleasant, helpful, some going beyond to make our stay good. Valet service is pricey but worth it, staff at valet excellent! Location is good for using BART and cable car close by as well. Pizza restaurant across the street is very good and stays open late. Grab and go food had good variety and was delicious. My grandson left his earbuds in the room on the day of departure. When we arrived back in N.C. he called and they were in lost and found..mailed out to him right away. Agree that the rooms and decor showing some wear, but that is being addressed. Ive stayed in 5 star hotels all over the country and decor will not make up for indifferent, rude staff. so Kudos to the staff at this hotel for focusing on what they have control over and doing an excellent job.

Perfect stay! It’s right next to China town and so many delicious restaurants! Such an easy walk to right downtown! Every room had beautiful views and the staff is so accommodating! Ask for Kevin! He was the absolute sweetest and gave the best recommendations and made our trip so special! Everyone at the hotel was perfect and got us everything we needed for a perfect holiday! Cant wait to come back!!

Horrible place! We saw roaches, construction going on everywhere! And to put the cherry on top, they charged us $300 fee for “smoking inside” the room, which is absolutely not true, I asked for proof to the manager he denied to provide any. They NEVER reached out to me to let me know about the “smoking situation” not an email, not a call or a text NOTHING. Just an extra $300 dollars fee on my bank account.

We got there for 4 nights and our experience was great, the lobby was nice and clean, the crew was really nice and kind. Our room was big with great view. We have two main issues:-1 The cushions were pretty bad.-2 You could hear just about everything going on in the adjoining rooms.Apart from these two problems, our experience at this hotel was very good, the hotel staff even took care of our transfer to the airport (although this transfer was not free).

Please be advised, this hotel isnt a 4 star. They use and pay hotels.com to prevent us reporting any reviews. See 👀 proof below. This hotel is more of 2 or 3 star. Hallways has stains, spillage, and ripples in the carpet. The TV systems didnt allow you to sync nor connect your devices such as HDMI, Aux nor wifi interaction. Unable to conduct business. Plus the WIFI didnt work.

Clean spot to rest while in SF.Good rate.Close to every place, I can walk to

I was very disappointed that they didnt offer breakfast or at least a continental breakfast. The bed and bedding was extremely comfortable though. The water was nice and hot in the shower.

The service was excellent. Both check in and out was fast and efficient. Clean room and friendly staff was awesome. Being an avid walker I appreciated that the hotel was centrally located so as everything I wanted to see was within walking distance. Overall a great experience!!

Awesome! I had the best time ever here! Got this resort for a great price at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I enjoyed this hotel and Im so grateful I stayed here cheaper than what I usually pay.Clean, beautiful rooms with stunning views. The staff was professional and some were even friendly. I can tell when people are smiling under the mask! We slept like babies in the comfortable beds. Two thumbs up.

I went there after the new years of 2019, and I asked the guy to give us a memorable room with my woman, he gave us 2019! he was so magical, Ill always cherish his memory here with my X! Rest in Power...

We did enjoy our time at the hotel. Room was clean and staff helpful. Reasons for lower rating: no transportation available directly to hotel from train station. We were dropped on a deserted street corner at 10:30PM and left to find our hotel from there! I felt that to be quite dangerous! And no food service at hotel. We were unhappy with public transportation in general, but that is no fault of the hotel.

Breakfast is fantastic in the main restaurant, and there are lovely cocktails available at the bar. Hotel service is excellent, with employees happy to assist with any requests. Everyone should check this out!

The gym is under renovation. No gym.....Hotel is dated, rooms are ok, carpet is old and run down in hallway with stains on it.This is NOT a cat 5 hotel. Rather go to a hyatt place and have a better experience with breakfast.

The manager does not know how their room looks like and where is quiet since they have construction going. Being told construction started at 7 or 8. But they started at 6am and sooo loud. I recorded construction noise from the window. They refuse to fix any issue and it is not worth any penny to stay here. Gym even closed while other hotel gyms open during this covid. DO NOT WASTE YOUR MONEY STAY AT THIS HOTEL. Manager is rude.

Nice hotel. Clean. This hotel is in the Union Square district but we would have preferred to stay in the Fisherman Wharf area. This area was in walking distance.

Beautiful spacious rooms very clean, but fair warning if you reserved a king room and a queen room and you wish to be in the same floor at the very least. You will not get it! It does not exist in this hotel. Only queen room side to side. I chose to stay here because I got a confirmation from a staff member at the front desk on the day of my arrival I was guaranteed that it would be put to the side and of course it was not. Lack of training of staff or simply misleading guest. This was very upsetting but the manager did compensate me.

It’s not clean… The sink is clogged.. I’m not comfortable here although the view is beautiful.

I enjoyed this place.. everyone from the front desk to the people who cleaned the rooms were great..

Positive: The location was right in the middle of city. Bus and train and tram were just a few steps away. Negative: The property did not clean the room every day. Had to request for clean towels every day and finally on the third day made a request to clean room.

Room was opposite a building with a noisy roof fan. The staff were extremely rude. I had a medical emergency in the middle of the night tried to get ambulance no one answered reception phone. Good location.

My husband and I celebrated our 10 year anniversary this past weekend at this hotel. We are local to the area but went on a staycation while our kids spent the weekend with our moms. This hotel was amazing. I was a little surprised at how much the valet was, but the guys who were working it were super cool and accommodating. I would definitely come back, and if you are visiting the city as a tourist, this hotel is with in walking distance of a good majority of the cities tourist destinations. Highly recommended!

Good customers but the rooms are kind of old for a 4 star hotel. Nice views

My husband went to the park with our son and granddaughter. They had a great time there!

135 for a nice room. The BIG PROBLEM was paying 84 dollars for valet..biggest ripp off ever. No bellman..

Great park by the church and Target. Yerba Buena is here and its a great park. Places to play chess (boards are built into tables but bring your own chess pieces) Liquor stores and Target other delis and diners nearby. Market St. right there. Electrical outlets to charge your phono are available. I love SF

Pros: The room was very clean and the view was amazing. The staff was very friendly and accommodating as well.Cons: the bathroom was very small and could stand a little more attention to the shower fixtures.While I paid for a room with king bed, the bed was clearly not a king. In speaking to the front desk staff, we were told that it was a king but they would be willing to move us. We wanted to avoid the hassle but they really need to consider and confirm what is being paid for vs. what is received.I know we are in covid times and there are adjustments needed everywhere but the to-go restaurant option was not suitable. The prices being charged for the quality of food is unacceptable. We ended up not eating the food we ordered as it wasnt good at all. In addition, the drinks being offered to go were also very bad.I had hoped for more based on the cost.Overall the stay was fine but not our 1st choice going forward.

Nice comfortable place to stay. The service was excellent. All we needed to do was ask.

Clean, beautiful rooms with stunning views. The staff was professional and some were even friendly. I can tell when people are smiling under the mask! We slept like babies in the comfortable beds. Two thumbs up.

Simply the best hotel! The staff was excellent and was very helpful. The properties are all beautiful with lots of things to do and see just around the hotel. I enjoyed everything about my whole stay here. This is by far the best hotel I have stayed in my whole life. Thank you for providing me such exceptional service and remarkable stay. Keep it up!

Despite construction, the staff are very friendly. I cant wait for the brand new hotel to open as Hyatt Regency.

This is my go to spot great customer service great location the mall is in walking distance and so is target and the movie theatre...have stayed at least 13 times in the last 2 years

Warm and caring front desk associates. Friendly in all definitions of the word. Would definitely stay here again.

The room was nice, clean, comfy beds; however, the amenities were sub par. When we called and asked about the parking they said they had parking but failed to mention it is only valet parking and $75 a day. The valet also forgot to give me my ticket stub to get my car back so that whole process took an extra 15 minutes. The wifi is a pain to connect too and set up. All in all it was just alright experience, which is what I expect from a motel. Not a 4 star hotel.

The hotel is incredible because it has everything you need! Theres no denying that this location is adored by many.

The made us wait 5 hours after check-jn hours because the rooms weren’t ready and then we had a problem with the payment and the girl in the front desk literally threw us to the street.

Very thin walls was able to hear every single word our neighbors were saying also just every door to the other rooms as they were all very loud and heavy. We couldn’t get a good night rest being midnight because of all the noise in the hallway and rooms next to ours. Do not recommend even if you’re a heavy sleeper.

I check in at 4 and room is still waiting to be cleaned. This is really unacceptable !!! The reception let me feel like this is reasonable, I don’t really get it. Tell me yea you have to wait... you should clean it beforehand

Positive: Location. Spacious, well appointed room.

Doubled charged for one room, wont return phonecalls to discuss charges. Room wasnt even ready for guest even after getting key to room. Definitely not coming back.

Positive: Staff was wonderful and location was perfect! Negative: There was a chunk of hair in the shower curtain and nail clippings on the bathroom floor. The rest of the room looked clean but the bathroom was scary.

Its very clean, modern, and the customer service at check in was very professional. The room was perfect.... Great shower head, and nice sized flat-screen TV. Theres a coffee pot, fridge and complimentary waters in the standard king room, along with nice closet space and a SAFE! I DEFINITELY RECOMMEND THIS HOTEL.

Nice clean hotel in a good location.

Beautifully appointed modern design and helpful staff. Prices are reasonable, too!

For a business hotel during covid, the internet is utterly unacceptable. I cant maintain a connection for more than 30 minutes which makes it hard for meetings.The rooms are a little dated but acceptable. My bathroom did not have a working vent so it was always moist.

Had an amazing city view. It was clean and nice.

Great rooms..nice views,easy and friendly valet.

Very bad parking, very expensive, it is not as elegant as it looks in the photos and the most I did not like is that I pay 169 for the room and I bring a small pet and they charge you as if you paid another room 150 dlls terrible service

Nice rooms.Under constructionNo amenities

The staff was terrible and I was charged twice for parking after being told to pay in cash. When I called the hotel the manager was rude and tried to avoid responsibility. There was no fridge, microwave or any other things that should have been at that price. They wouldnt even give me a receipt until I checked out but they had no problem charging my card as they wanted.

Clean and comfortable. Staff is helpful and friendly.

Great hotel with awesome views. The high floor rooms are spectacular.

I have nothing bad to say, my stay was delightful. The hotel is extremely efficient in the way its run, I only needed staff help very seldom; and even when I did, everyone I encountered was incredibly respectful and professional. I am definitely staying here again for my next visit.

Some people with drug addiction, but besides that sad thing it was good.

We stayed at this hotel last December with my wife and family in between our flights. Before we left, we also reserved their private dining hall for our family reunion. We loved how dedicated, and welcoming Hannah was with taking care of our guests, she went beyond our expectations. I will surely be back on our next trip!

Great staff! Very nice hotel!

Great stay and friendly staff

Had a great Christmas holiday! Had a room with a great view. The staff there was awesome.

Very good staff very friendly was able to have me check in very quickly

After we had an awful experience with Hotel Union Square on 10/11 (they turned the hotel into a homeless shelter and did not inform their guests) Mike, the shift manager at Park Central Hotel, and his staff turned the day around for us. They were professional, understanding and courteous. Even when I wasnt the nicest (due to the mess up of the other hotel), Mike was kind and got us in a room with valet for less than what we would have paid at the other hotel. Mike and his staff saved our day!

Great place at a great price in a great location in San Francisco. Definitely one of my handful place to go when I need a room for a day or two and a week long.

Great views from room. Friendly staff and comfortable bed

Meh. stay downtown near the pier bus tour or boat ride.

Very lovely hotel with great staff and big rooms.

Very well situated. Comfortable and clean rooms.

Nice place and the staff was exceptional

From check in to checking out, the staff was amazing. Very nice and polite, they gave me a free breakfast my first morning and a drink on the house at night. I wish I got the girls name who checked me in because she was wonderful. The front office manager Jacqueline took care of an issue I had with my account and it went smoothly. I told them what I had a problem with and they fixed it immediately. Absolutely I would return to this hotel, from the staff to the room and to the food, awesome. Thank you for a great experience

Great room and Great service would stay again.

Great place to stay. Unfortunately due to the current situation couldnt really enjoy all the available facilities, however did order from the restaurant, great burger! Yumm

Negative: It was under construction so some things were closed so I wish it said that when I booked it.

DO NOT STAY HERE I literally got my room key stolen and room broken into withing hours of check in. The hotel did nothing to compensate for over $100 of stolen items, and they didnt even move my room til the next day! So unsafe!

This is a great hotel for business trips and its close to various popular locations downtown for personal stays. The staff are super friendly and strive to make your experience enjoyable. The hotel has a bar, restaurant with breakfast, store, gym, and areas to work with plenty of power for devices. The rooms are nice and the beds are comfortable. The bathrooms are clean and have the right amenities. The rooms also have desks and chairs to relax, big TVs with Chromecast so you can play your own movies.

Nice hotel. Nothing great. But it’s San Francisco what do you expect.

My family stayed at this hotel for a couple of days during our summer vacation. The room was clean and large, with comfortable beds. We received excellent customer service from the valets and front desk staff. The hotel bar was nice, too. It is centrally located, so it is easy to get to many tourist attractions. I highly recommend it!

My room was on the 31st floor and had a great view out to the ballpark and bay. The room was very clean and the size was perfectly fine for me. Hotel staff went out of their way to text me periodically to make sure everything was working out well for me. Breakfast was a buffet with plenty of choices and the food was good. Its a very central location in a nice area of the city.

Expensive hotel where the majority of room are empty. The ballet parking was $71 where a garage parking next door was $35 for 24 hours. I called earlier to ask about availability of parking and she was rude saying w e o n l y o f f e r v a l e t parking and explaining to me how to use google to search for parking :).

Very nice hotel and great views of the SF Bay Area. Lots of great places to eat and shop within walking distance. Yerba Buena arts is across the street also. Elevators are keyed so that adds a bit of safety. Valet is the only parking as was 72$ a day with tax. All in all I would stay here again. Bed was clean and comfortable, shower was nice and had good water pressure even being on the 22nd floor. Didnt get a chance to try the restaurant within the hotel to give a review of that.

Front desk and staff is never overbearing and the rooms are spacious, cost effective and comfortable. And theres room enough in the lobby to stay 6 ft. Apart!

Room was clean service was good just the room was freezing when we got in.

Looks nice from the outside. I stayed here for a business trip ( paid by the company). I had a great expectation from the review and pictures. The lobby was very nice. The front desk lady was also sweet. But unfortunately the room I got was not up to the mark. It was a corner room, triangular in shape. The booking was originally written as a king sized bed, but I think it was a queen bed. The room even did not have a microwave or a fridge! May be I could have asked but did not bother. The restroom was nothing fancy. However overall it was clean and the housekeeping done nicely. The hotel position is damn good if you are centered at the downtown SF area.

Over charge place poor room service

Reservation was canceled scheduled to stay 6/18 thru 6/22 but due to covid-19 no travel was available hotel refused to acknowledge emails or calls airfare Was refunded but hotel accommodations were not very bad experience with this hotel in todays climate definitely will not be considered in my future travel plans...avoid at all costs

Beautiful hotel. Everything went smoothly but be prepared to pay for parking... it’s 65 bucks a night

Marriot bonvoy did not mention the 39.00 destination fee which is a resort fee + 6.00 destination tax on top of that my suv was 88.00 to park. Will never stay here ever again they had no bell man or carts. Plus people were having illegal halloween party sneaking people on the elevator making my journey to room 40 minutes. They were tying up the elevator

Great location and clean rooms. Room service was fast and decent! Some of the rooms close to the elevator can be rather noisy and loud. My room is on the fourth floor and the elevator feels like a rolling training which wakes me up every morning. The front desk people said the hotel was fully booked. And they were not able to change the room. I hope the experience can be improved for further guests.

I would like to compliment your staff. A wonderful lady whom helped us to check in on 08/16, and lady named Geraldine(i hoped i spelled her name right) who help us to check out on 08/17,who provide us a pro and excellence services, and clearified the charges,we will back again

GOOD: Great location, far enough from the Tenderloin (sketchy district) yet walkable everywhere in FiDi and SOMA. Plenty of parks, cafes, museums, etc. are nearby. BART and Metro are a block away too.There were no weirdos around the hotel entrance or lobby at all (replying to other recent reviews).They are upgrading everyone to nicer rooms right now due to COVID (some floors are totally closed). Theres pretty nice views of the area from high floors.BAD: Check-in took too long in my experience due to Marriots horribly poorly done systems (not really this hotels fault probably).Street parking is pretty hard in the area, esp. overnight. Maybe 5-10 blocks south you can find some spots. While no car is needed in this area, the rest of the city isnt that easy to get to.

Stayed here for 2 nights with my family and it was amazing! Sara and Kevin, the people from the front desk were very kind and accommodating. The rooms were clean and spacious and the view of the union square was beautiful.

False charges on cc. Had to call twice to clear it up.Dirty and smelly hall way. Room is old.

My room was clean - that I had no qualms about entirely relaxing - and it was beautiful with a fantastic view. Sara who checked me in was glistening, friendly and educated. She remembered me, which meant a lot

Stayed on the 33rd floor, room was nice and large. Amazing view of the mission district. Staff were very helpful. Valet was easy, they have their own underground parking, was around $40 per 24 hours but the other options in the area were around the same price and much less convenient. Would recommend if wanting to stay in the downtown area.

Negative: The line to just get INTO the hotel is horrible, 30+ minutes. the  staff is rude, if you need to call the fornt desk, good luck they  wont pick up the phone. theres no help with bags, paying $--- i expected way more than this. horrible loca

We love this place! Christine at the Front Desk helped us with our desired view! We will be back.

Front desk manager Jackie is the best problem solver and really nice to regular guests- the day staff here really knows what good service means. Im going to let the GM know my full experience here.Problem is as soon as she leaves for the night this nasty big Bertha looking one comes on named Cheryl- steer clear of her!!! She is power crazy and treats hotel guests like prisoners! She is as rude as they come, as a manager it is your job to be courteous and friendly with guests. She refused to waive a resort fee as a courtesy for one night, then she threatened to cancel my extended reservation on my travel app so I would have to pay more if I rebook it- I will have to call the app and complain if she does. What kind of manager argues with their guests on the hotel phone who have been staying 5 days straight?The next day I left for a few hours and of course had to check back in, they couldn’t find my reservation because Cheryl canceled it, let them run my husbands credit card again, putting another hold on it before the last one was released on a weekend causing late fees with the bank, why cant they simply extend my existing reservation? And whats more annoying is EVERY TIME I CHECK IN THEY TAKE 15 min to get me booked in their system!!! I use Hotel Tonight to get a great rate but seriously they treat me as a peasant because I dont book direct. Why would I ever pay more if they mistreat and abuse me?2stars for the poor customer service!

Great location. Right next to the convention center, shopping and the museum of modern art. It is next to the park as well so on a nice day it is a nice walk. The hotel allows small dogs but the rooms are clean and nice. My only disappointment was no room service so after a full day of travel I had to go down to the bar when I just wanted to relax. But overall it was a good place to stay.They do have a grab and go in the mornings if you are heading out and dont want to do a breakfast its convenient. They also have a gift shop so if you need power cords or earbuds or whatnot its also convenient. But there is also a Target a block away.

I have to say the location of this hotel is great. The room was decent size and bed was quite comfortable. The bathroom wasnt very clean and the water pressure for shower was low. Unfortunately I forgot my key at the hotel and when I called, the operator was extremely rude and literally yelled at me asking what did I forget before I can even finish my first sentence. Then she transferred me to the wrong department because she didn’t FINISH listening to what I was asking. The experience we had with this hotel so far hasn’t been very pleasant. We will most likely not considering this hotel in the future again though the location is convenient.

We had a layover in San Francisco and decided to stay at the Park Central Marriot. They have excellent service, the rooms are clean and the view was fabulous! We had a very nice walk along the water and walked to pier 39. What an AM♡ZING layover! We cant wait to come back

I love the Park Central. Cant beat the location or the service. Everything is top-notch and top-shelf. Plus, its a lot more reasonably priced than the 4 Seasons right around the corner.

We were there during Covid-19. We will have to come again to see what it is really like.

The location is great and its very convenient to access any location from there. I liked the lobby and the service - very helpful staff! However the room and features could absolutely use an upgrade. The bathroom was worn out, and toilet seat was really small. The room itself was very small and the chair was really really not fitting. And, the TV wasnt even a Smart TV..that I wasnt expecting either.