This hotel is absolutely amazing. From the valet staff, front desk, concierge and butlers, just 5 star service. Everyone I have encounter her is above the top on service. The room is beautiful and clean. The decor is quality and the view is beautiful. In my opinion the St. Regis is well worth the money. You definitely get what you came for. Blocks away from all the best shopping. Restaurants galore. Come stay here.

Its a hotel entrance and has a residence entrance. They have valet for both sides. The hotel is very nice. Comfortable beds and great staff.

In addition to excellent service great food, the concierge, Daniel Rey went above and beyond his services. I had an emergency and needed a notary done on a Sunday! Daniel said hed call me and let me know as I was out in SF. Daniel found a mobile notary within the hour! Couldnt ask for better service! Highly recommend this hotel, will definitely be staying here from now on in San Francisco.

If you cancel your reservation within their cancellation policy they will still charge you. The worst customer service I have ever experienced.

The room and room service is good. Other than that rest of the service is not good, very very disappointing. We stayed over the weekend and neither the restaurant or the bar was open. I don’t want this to be chalked as COVID issue it is not. This place is worse than a courtyard Marriott experience, at least they charge commensurate prices. For folks who are questioning four seasons vs st Regis, four seasons all the way.

Loved our stay here even during COVID times (October 2020) they completely delivered outstanding service, the room service food is delicious and in big portions, location is great too. 6 stars!

For a five star hotel this was disappointing. First room had a broken tv, they moved me to a smaller room which had stains in the comforter and a broken tub, with no additional compensation offered. Im sure they will make a token claim that I should contact them, but seeing that I am writing this during my stay, it would seem if they actually wanted to rectify anything, they would. In addition, inexplicable covid policies seem like just an excuse to scale back services, like offering breakfast and dinner room service is ok, but apparently lunch service is too risky to perform. Reduced services should be accompanied by reduced price. There are many 4 star hotels in the area that offer better quality and services.

Amazing views and rooms. The staff was so friendly and attentive to my needs. Will definitely be back

I’m astonished and delighted with this world-class hotel that accommodated my presence professionally and appropriately. As I’ve stayed on their prestige and elegant hotel, I discovered how amazing and satisfying their treatments were. It made me feel like I was at home chilling out. Their surroundings were clean, neat, and organized. I’ll assure to come again soon. Till next time!

All I can say is wow! From the wonderful staff to our gorgeous room this hotel was amazing. Due to Covid19 a lot of the amenities/services at the hotel were suspended but the staff went out of their way to accommodate all of our needs. We happened to be in town during a birthday and May was wonderful with helping me arrange a birthday cake prior to our arrival. They have protocols in place for sanitizing and room service hours have been cut short. They are still offering valet services. If you must travel during this pandemic please consider this hotel for its friendly staff, and great location.

I stayed at this hotel at the end of April. The hotel is, of course, clean and finished at the level of 5 stars, but the management was at 1 stars. This was especially felt during the epidemiological restrictions, which now spoil everyones life.Why would I give 2 star to my favorite hotel branch:1. To get inside the building you had to wait for an employee. The card did not work half the time. And the main entrance door was closed for some reason, even during the day.2. They promised not to take money for the pool and spa, since they were closed during the coronavirus epidemic. But they took and did not return.3. It was necessary to sign up for the gym even though there was never anyone there. But often it was not possible to sign up for the time that was convenient for me. This insanity strained.4. Well, in the end, 7 days of the hotel cost me more than 7K for a regular suite, almost 1000 per day - thats a lot. In my opinion.

Stayed there for about 2 weeks when in SF. Gorgeous simply decorated rooms. Get a high floor suite for an amazing city view.

Its a really nice hotel but not worth the price. Valet is the only form of parking an they charge $70 a night, the room costs $379 a night plus tax an they take an extra $300 as a deposit. The pool is drained an off limits, sauna is closed an off limits, the spa and massage boutique were closed and off limits, the restaurant and bar downstairs were closed and off limits, they dont have a St. Regis shuttle to run you to and from the local attractions. They have room service for breakfast only but breakfast isnt complementary. In total for a 1 day stay we came out of pocket shy of a thousand dollars for a room that shouldve originally cost $300. I dont recommend staying. Unless they open everything up it would be worth it.

High quality, great service, wonderfully comfortable rooms and hotel.

Woah! I had the best time ever here! Booked this resort for a wonderful price at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I enjoyed this hotel and Im so happy I stayed here much cheaper than what I generally pay.A very comfortable place! We had an excellent stay at your Hotel. We arrived at the train station and were pleased to know the hotel was only a few shorts blocks away. When we arrived, the receptionist greeted us politely. The place was also very beautiful and the staff was very helpful. What a nice hotel!

Sublime hotel for the blue blood family. Spick and Span. You might have splash of vodka on ice at cozy bar. They say that fragrances fade over time, but this hotel is splendid on and on.

Breath-taking! I came for lunch and stayed for a spa treatment. Were previously booked elsewhere or Id also rate the rooms.

Very friendly and professional assistance. Beds are so soothing and comfortable!!

I loved the proximity of the San Francisco St. Regis to the waterfront, Pier 39, the Ferry Building, Coit Tower and other sights. I had a number of treatments at the spa, all of which were first-rate. The dining staff at The Grill and the Lobby Lounge were equally wonderful and attentive. Bkash at The Grill made my husbands birthday breakfast memorable and extra special. And the Concierge accommodated our last-minute request for special dining at one of San Frans hottest restaurants. All in all, a fabulous and memorable time.

I have remained in this inn numerous multiple occasions throughout the most recent 10 years or somewhere in the vicinity. Truth be told, my better half and I got connected here. I additionally remain consistently at the Four Seasons. The St. Regis is current, spotless and truly agreeable. The rooms will in general be enormous. I will say, notwithstanding, that it has been a year or so since I last remained here. The administration was somewhat inconsistent. Not no matter how you look at it, however simply to a great extent. Front work area and registration was extraordinary. Ringer administration/front entryway was fabulous. All staff was agreeable and decent. Notwithstanding, we wound up following-up on specific solicitations. For instance, we called for ice. Nothing for 30 minutes or more. We called once more. after 20 minutes it was conveyed. There are a couple of other comparable models. All things considered, I will keep on remaining here, however in the expectations that these little issues improve.

Spent Valentines weekend here. Arrived Friday around 7pm my room type was over book so they upgraded us! What a wonderful surprise. Service is top notch from the bellman to housekeeping. The room was turned down each night well inspected and clean. Suggestion brighter lights for the vanity area. There is a hint of gas smell in the lobby due to the fireplace other than the stay was wonderful! Definitely recommend.

I needed a quick one night to relax and work on some stuff in a comfortable environment. The staff was friendly and welcomed me with early check-in and late checkout. Convenient to BART train, the museums, mall, and restaurants and bar. The gym was neat and clean, with all of the right equipment for cardio and weight training. The views of the city were great. Breakfast was delicious. Just an overall awesome weekend for me.

I stayed at the St. Regis for a conference and was immediately wowed by the staff. My check in was flawless and the staff even called the elevators from the front desk to minimize my wait time. The lobby is comfortable and cozy. The waitstaff in the lobby lounge went above and beyond each day during my stay. Housekeeping was so detail oriented. And the turndown service was lovely. I cant wait to come back!!

From the moment I checked in to the day I checked out, I could feel that all hotel staff, including the lady who cleaned my room and the lady who delivered my in-room food service is doing their best to make guests feel comfortable and personal. I appreciate it very much for their service. I had a fantastic stay.I specifically love the lounge area. It is comfortable and cozy. Unlike most big hotels, St. Regis San Francisco interior environment provides guests with cozy feeling like home, which makes my business trip not as dry and cold.

Recently on a combination business and personal trip to San Francisco I stayed at the St. Regis.The Hotel is well designed and the staff is extremely well trained. The service is professional and yet friendly.....I believe they are trained to never so NO to a guest request.My guest and I had a wonderfully relaxing few days in the city. I would highly recommend for the Astor Suite for a special occasion weekend in the city, the suite comes with special butler service! They extra touch is very nice, we had nightly tea delivered to our room. The tea service was a special way for us the relax at the end of our long day in beautiful San Francisco!

I frequently visit San Francisco and typically stay at hotels that are closest to my office. My experience with hotels in the area tend to be ones that are cheaper and only providing the bare minimum or if you move up to a staying at a hotel with a bit more class, they tend to put a ton of effort into their downstairs amenities. On a business trip, I am lucky to even take advantage of these features once during my stay. So I really was excited walking into St. Regiss hotel room which they ensured was close to the highest floor. The view out the window was awesome, the room had plenty of room and the setup for all the furniture just made sense and I found I was actually using the desk and relaxing in the room provided a chair. I loved the light automation which I could control right beside my bed. The bathroom was sooo clean with a lovely stand up shower and bathtub. With SFs water conservation laws, It was nice to know I could take a shower and have enough water pressure to fulfill my needs. I enjoyed the two-day maid service, especially the evening bed turndown service which they would do, picking up any trash, placing any clothing in a more appropriate place, replenishing any water, lowering the curtains and so so so much more. But my favorite part of this was the radio being turned on softly playing some casual hits on the radio. With all that being done, walking into the room after a long day of work made it so delightful and so easy to immediately relax. My only wish I had done before arriving was to get more information on the services which were offered during my stay. Now knowing that some laundry services are avaliable makes it even more enticing. I cannot wait for my next trip to SF and will have to make sure I stay at the St. Regis San Francisco next time!

This hotel is stunning! Its modern, upscale, and beautiful!

We love coming to this St Regis. Their staff is top notch and there to help you. When we arrived all of the staff was out to help and welcome us. They make us feel special and like family. Always recognize my Platinum status and usually upgrade us. The place is always clean and the restaurant has amazing food.

We only stayed one night at the St. Regis and we instantly regretted not staying more. It was a lovely night. The hotel was amazing and the room was clean, comfortable, and beautiful. All service personnel treated us like we were the most important people there. We will be back soon!

This hotel is more than 5⭐ the staff is professional they are excellent The rooms is so beautiful so clean I am so happy to stay with tham I will do again I give tham 10 ⭐

We had two issues. First issue was upon check-in, the crib, microwave, and mini-fridge werent placed in the room as confirmed and reassured to us by the butler service. We had confirmed these room requests at booking, and again the day before via the butler service. Neither of the items confirmed to us were in the room. Second issue, the restaurant didnt have a high chair on both days, first day - we were told the hotel had so many babies on the property during our stay that the high chairs all must be used (an unlikely fact, and more likely a lie). Second day, they assured us they would make sure to have a high chair for us since we would still be at the property. I went ahead the morning of the second day to confirm the high chair for my wife and son. I was reassured effusively by the host that there would be a high chair. Alas, there was no high chair. If you have children, Id look for another 5-star property than the St. Regis San Francisco. Weve really enjoyed the Shangri-La Vancouver, Fairmont Pacific Rim Vancouver, and St. Regis Deer Valley.

Absolutely fantastic stay at the St. Regis! The hotel is impeccable, and the staff are helpful without being overbearing. The location is in the middle of the bustling city, with world-class restaurants within walkable distances. There are also some more “approachable” eating spots nearby worth checking out.

My family and I spent the last evening of our 10 day family vacation at the St. Regis. During our trip, we stayed at the Ritz Carlton San Francisco, the Ritz Carlton at Half Moon Bay and the Evergreen Lodge in Yosemite. There simply was not a better way to end our trip. In fact, our experience made us want to extend our trip just to stay an extra night at the hotel. Our check-in was seemless. We were met with valet and bellmen who were more than helpful and accomidating. At the front desk, we were met with Champagne and sparkling apple juice for our three girls. The folks at the desk even suprised my youngest daughter with a backpack and stuffed animal that she is still talking about. Our rooms were perfect! Connecting rooms with a great view and accomidations. We were in heaven! There was a small noise issue (next door was a bit loud), but when we called downstairs, the issue was handled immediately. We ordered room service for breakfast the next morning and again the staff exceeded our expectations. They catered to my wife and I and my children. This hotel is what others should strive for!

Nothing but the best service and best experiences staying here. I frequently visit San Francisco for work and chose this hotel whenever possible. The service is friendly, respectful, and have never had issues requesting and receiving something from the Butler service.The beds are comfortable, rooms have plenty of space and clean. The amenities are spectacular and just what you want at the end of a workday.

We are so grateful for the fabulous service we have received over the past couple of days. Our 3-year old not only got a fun welcome bag with a teddy bear and other goodies, a perfectly sized bathrobe and matching slippers were delivered to our room within 10 minutes of our arrival. Pool time! When he late in the evening got a stomach bug, the thoughtful attention and speedy service were also outstanding. Thank you, Alexandra, and the entire St. Regis team for making our stay so wonderful, even through the difficult moments.

We came to SF to catch a concert at the new Chase Center so we decided to splurge on the St. Regis. It was a great experience and will return again. The service from the entire staff was wonderful and accommodating. The rooms were beautifully decorated and quiet. The room service food was surprisingly great. The location of this hotel was central to everything I wanted to get to in SF. Highly recommend for that special weekend!

I love the St Regis hotels. We used to stay in the New York one. This San Francisco St Regis is super modern whereas in NY it is a historic place with the King Cole bar and fabulous opulent reception. Simple but very well designed, light and airy luxurious without being cloying, is the best description of the San Francisco St Regis. In a good location, away from the rather seedy Union Square it has art gallery nearby and is central enough for most things.

We very much enjoyed our stay at this St. Regis. As elite members, we were upgraded at check-in. The additional items we requested prior to check-in were in the room at arrival. Valet staff here is awesome. They are very responsive in holding the door and opening doors of transportation.They had umbrellas for us to check out when it began raining.Rooms and Lobby are stylish and modern and in good condition.The Grill restaurant was awesome! Wonderful food and amazing service. Made us feel very welcome.They still offer stocked mini- bars... so awesome as sooo many hotels have now discontinued this service.There was plenty of complimentary drinking water in the room.The only unappreciated occurrence was that at 7am on Saturday morning, there was construction taking place up above us. As well as the shower had green hard water stains on the floor. And, we found the mattresses to be too firm. However, I understand that is subjective.All else was spectacular.

St Regis is a great modern hotel in a bustling city. It’s a soothing space, my room was large and airy, loved the color tones in the room. The staff is helpful and professional when needed, and not obsequious (that might be spelled wrong), which I appreciate. I had a busy three night stay for business, used the gym a few times- it’s in a large corner space that’s kind of a sliver but it works- lots of treadmills and weights to the point of overcrowding as they almost all are but it works- I used the peloton bikes.Lobby is a good meeting spot, busy during day. Didn’t eat in hotel, myriad options in neighborhood. The Grove on corner of mission is a good breakfast spot, otherwise I walked to Union Square to meet people or to North Beach for dinner. Had free time last afternoon and did sf moma, worthwhile. Yes, it’s expensive, but everything in SF is, I combined points and cash to make it work better, I’d stay again.

All and all a very nice stay. The location was convenient and the staff attentive and professional. The main restaurant left a bit to be desired sadly. The food was very good, but the service was confused, but still polite. With regard to the room, the suite was very nice, but the sofa could use a very good clean and several small details are showing wear and could use some attention. Admittedly pretty minor points (other than the sofa which was kind of awful) but at this price point it should be looked after.

From the moment we drove up to the hotel, until we walked out the door on our final day, everything just worked! It’s very impressive when you have a seamless experience at a lodging because you can then focus on the purpose of your trip. Getting up so well rested because of the cleanliness and comfort of the guest room, bathroom, and heavenly bed.... That was right on point. It was our first time at a St. Regis, having been at other Ritz Carlton’s, JW Marriott’s, and Fairmonts, etc, we were truly impressed!

Love this place. Whether you are grabbing a drink in the lounge or eating dinner, you will surely enjoy yourself. The food, wine and service is impeccable. For my main entree, I had the half chicken. It was full of flavor and cooked to perfection. My husband wasnt too hungry so he ordered the scallops for an appetizer. They were so fresh, perfectly seared and lightly seasoned so you can taste the natural buttery flavor. We also shared the truffle fries and they were delicious. I will definitely be going back.

I spent one night to celebrate the 35th anniversary with my wife in this luxury and beautiful hotel. We were treated as honorable guests with a complementary champagne. We also enjoyed the room upgrade and complimentary breakfast as Marriott Platinum Elite member. The friendly staff from front desk reception to the concierge made us feel warm and being well taken care. A great hotel to return to in the future.

Just amazing hotel, great staff.. Enjoyed every moment

Outside of hotel looks great and downstairs as well, nice place to visit, great bar, restaurant (the grill), but once you go up to your room the rooms are tired looking old decor. We stay in sf about 8-10 weekends/year. I would stay either at palace hotel or Le meridian hotel. Inside the rooms decor is nice. But if your looking for place to drink, have a nice dinner. St. Regis is great hotel. But Rooms need some work.

Beautifully appointed and luxurious hotel just off with the most luxurious and comfy beds I have ever slept in them. The actual hotel location is not ideal, but it is within three minutes of Montgomery Street station and easily accessible by Uber. Close to great restaurants and shopping. This hotel was perfect for me for a weekend business trip.

If your looking for a 5 star hotel with 5 star status and service, I recommend staying at the 4 seasons instead. Spent one night here ( valet is $70). The valet service was sub par. No opening my door or the door into the lobby. Woke up with bug bites all over my legs. The staff was nice but DEFINITELY not worth the price.

Ive stayed at this property twice now; and both times things were fine, but not exceptional. For me, its the small attention and personalization to details that Ive come to love with the St Regis brand. I just havent experienced that here - even with an anniversary stay. Our recent experience we enjoyed the champagne saboring. (You really must attend if you have not.) Lucca, who conducts this service, is new to the property and was probably the most hospitable staff member that we encountered. But at check-out, there was an error on our bill. I explained to the front desk that we didnt order room service, just the complimentary coffee from the butler service. She did remove from the bill, but seemed rather reluctant to do so - and not very apologetic that it was there in the first place. Both times Ive used my SPG SNA to upgrade my room, so while it was nice to get upgraded - I was already doing so with my own upgrades and received the room requested (not an upgrade beyond). Also, with other St Regis (and other SPG brands) I frequently receive small notes in the room - thanking me for my stay from management. I love receiving those; but unfortunately dont receive those here. I really want to love this St Regis, just havent had the exceptional experiences Im used to when spending the rates that they charge.

You can never go wrong with choosing a St. Regis! It’s always a fantastic experience. The rooms were perfect and we especially enjoyed breakfast at the hotel.

I rarely write about housekeeping at hotels but Myra at St Regis went above and beyond. She was kind, caring, congenial and detailed in her cleaning. She was very proactive. She offered to get me ice without my asking and showed genuine interest in making sure my suite (1008) was set up to my liking. She is a wonderful person and an excellent housekeeper.

We stayed here for a few days during NYE. We were offered champagne when we checked in, which made it a great start. This hotel is in such a great location, we were able to walk to most places we made dinner reservations at. We also went to the spa here for a massage and went to the pool, which had really good views of the city. The massage was really nice and much needed. The bar downstairs by the lobby has really good drinks as well. The staff were all very friendly even if it was a very busy time in the city during the holiday.

Beautiful hotel. I have stayed here 3 times. First in the Met suite and the 2nd in the Premier room and then in the Astor suite which was my favourite. Twice I was very ill but the staff look out for their guests.Food was delicious. Service of a very high standard. I felt really looked after.They have a great wellness, gym and swimming pool. My stay was great minus being ill.In all a perfect and would highly recommend.

We absolutely love this hotel. The rooms are always super clean. Beds and linens are phenomenal. But most importantly are the service and staff. Above and beyond. From valet. To the lobby bar. To the front desk. Trent at the front went above and beyond with our request. He was friendly and professional. Housekeeping and turn down service also an A plus. We will always stay here while in SF.

We absolutely love this hotel. The rooms are always super clean. Beds and linens are phenomenal. But most importantly are the service and staff. Above and beyond. From valet. To the lobby bar. To the front desk. Trent at the front went above and beyond with our request. He was friendly and professional. Housekeeping and turn down service also an A plus. We will always stay here while in SF.

This was our first stay at the san Francisco St. Regis and couldnt have been more pleased. the staff is extremely friendly and accommodating. the make you feel welcome from the moment you check in until you depart. the hotel room was superb. will definitely stay again on our next trip to san Francisco.

One of the newer St. Regis properties, and definitely my new favorite. The entire staff was excellent, and the room was incredibly quiet and peaceful. Great food options and awesome location. Love this place!

The location worked well for us. The front desk was nice to upgrade us one level at check in and gave us option for late check out.The lobby was understated elegance and I like the design of the room.The air conditioner did not work the first evening where we were all stuffy and hot. We were not able to sleep well. That was fixed the next day, but it did not work normally for rest of the visit. I would not expect problem like this for a luxury hotel. Interestingly, on the day of check out, I saw the management at elevator and had quick discussion. Neither the management or the check out representative asked how my stay was. If they did, I would have discussed about my concern for air conditioner problem at St Regis.

I have never been here but looking at the photos it looks like heaven! It is so luxurious and beautiful it has shocked me to heaven! I think I maybe tip this hotel $25! Even if it does cost me a fortune it is too luxurious!

Nice place to grab a drink after work. They have a restaurant downstairs which has nice ambience and decent food. But don’t expect too much from the expensive price tag.The conference section of the hotel is pretty nice too. Their macrons surprisingly was pretty tasty. I didn’t like that there was union protest which was pretty noisy and distractive during our meeting.

St. Regis San Francisco is a wonderful hotel with excellent staff. The attention to detail and friendliness of the staff really set this hotel apart. I travel most weeks of the year and I always look forward to my stay at this hotel.

The cleaning crew and turn down service crew did a great job of organizing the room and keeping it clean each day. Staff was friendly, helpful and very accommodating. They made you feel special!

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Came for a quick city break to SF. Chose this hotel because it looked modern, fresh and top shelf. It did not disappoint. The corner room we booked was large and beautifully decorated. Modern, clean, stylish and oozed quality. Bed super comfy. I booked the romance package so we were a bit disappointed that A) the champagne wasnt in our room on arrival and B) it wasnt actually champagne. They did remedy that quickly however. The breakfasts were fantastic. Really tasty and hit the spot nicely. Location great. Quiet stay as well.

Incredible hotel, all the way around.Rooms, services, and staff are all at the top of their game - no gaps at all and nothing but wonderful experiences.Breakfast was particularly awesome, especially for Bonvoy members at platinum or above - its the best free meal youll ever have!Easily on par with Ritz Carlton or Four Seasons.

If youre looking for a luxury hotel that will cater to your needs, then look no further because The St. Regis San Francisco will not disappoint. The entire staff is extremely nice and their priority is to make you feel special. Gorgeous sleeping rooms and beautiful event spaces for your meetings. Trust me, this is the place for you!

Exquisite service All of the staff was just wonderful they made my birthday celebration very special! And memorable Evening. personal shout out to Dee for his Exceptional service and attentiveness.and I want to give a personal thank to my dear friend G.L.FraizerWho made this evening possible!

This is a beautiful and well run hotel. Unfortunately, guest rooms not classified as suites lack any seating other than the desk chair. In addition, our room featured a very small TV, difficult to watch even from the bed. The hotel also lacks internet TV, although this feature is only slowly making its way onto hotel TV menus. If you get a suite, all will be well, but having to pay up for something so basic as a couple of chairs or a couch doesnt seem quite right.

Came here for a wedding, venue was gorgeous. Entrance is tucked away in an alley, pulling up to valet was a little narrow. The outdoor terrace was covered which was so nice because it does get quite chilly and windy in the city. The reception area was tidy, bar was fast. Plated dinner food was pretty good (had the cod), though service was a little lacking (understandable given size of group). Overall left with a great impression.

We were there for a birthday trip and While San Fran is lovely and there was so much to do we never wanted to leave the hotel. The staff was attentive without being intrusive. It felt like we were coming home after a day in the city.

From the moment you pull up to entrance of the St Regis, you are welcomed by an extraordinary staff. We were given champagne sat a moment and had a wonder lunch by the fireplace while the staff accommodated our early arrival and gave us an incredible corner room with a view of the city. Highly recommend this beautiful chic hotel with a beautiful spa and wonderful indoor pool! A must!!!

Matt at the bar was fantastic! Customer service overall was excellent. Great room. All staff willing to help, especially due to the fires and my plans had to change fornthe weekend.

Excellent service from the moment we arrived at the hotel and handed our car over to valet at the St. Regis in San Francisco. We were greeted by friendly faces, upgraded to the beautiful Metropolitan Suite, and led to our room by our personal butler. Champagne and a bouquet of fresh flowers were in order shortly after we settled into our room. The room was quiet and luxurious, and the gym was only a few steps away on our floor. Dinner at the best restaurants in town were all recommended and reserved for us by the hotel. They even managed to book us a table facing the Golden Gate Bridge at Boulevard! A Bentley/Mercedes service took us comfortably to dinner. We enjoyed breakfast both in the in-house restaurant, as well as in our room. Both were quality meals (though quantity was slightly overwhelming, especially for Asian travelers). This was best hotel experience Ive had in a long time. We didnt want to check out! Will definitely return to stay.

The St. Regis excels in service, comfort, and style. There are so many hotels in SF where you would have something to complain about (e.g. Parc 55 - dreary shower tubs and curtains; Palace - too big and not personalized; Ritz Carlton - no free breakfast for elite members; and the list goes on) - but St. Regis really achieves perfection. The one thing I appreciate most is the caring and personalized service. The staff members know you on a personal level (even after a couple of stays), the messaging app is responsive and effective, and they go out of their way to make your stay special. I also love the platinum breakfast at The Grill! Super nice people, good food that you never get tired of.

Everything was lovely, I enjoyed my expierence at the St Regis, I asked for a 4pm which I would always get with my gold status but did not get it. I was staying for my birthday.I had ordered room service multiple times, and the next person that would bring in food would not clear out the prior food, which annoying for me. Until I asked the next but butler to do so. I was placed in my favorite room 1017, which I am hopeing to get every time I stay. I live this hotel, as it’s my favorite ever. Not just in SF but everywhere. It’s like a home to me and I love staying there every time.

Ive been staying at the St. Regis San Francisco consistently over the past few years for work travel. What I am most impressed is the consistency of service that is always on full display by the entire team. The property has also been well-maintained over the years. I highly recommend this property to anyone visiting San Francisco - for business or for leisure. Im deeply appreciative of the team for making the hotel a home away from home.

I had a wonderful stay here. The staff was very accommodating and so very professional and friendly.The room was always perfection. Room service offers a lovely selection, it is severed quickly and perfectly to order. After a long day out and about the St. Regis room service is very satisfying.Everything about this establishment is utterly top notch. I would recommend a stay of any length here to everyone.

I used to live 246 2nd street so St. Regis isclose walking distance from where i livedand i must say i loved it!!!There are way too many restaurant competitionsaround but this place is so comfortable to dodrinks:- By yourself- People watching- Friends & Family & loved ones- Late night hang...Service is always on point so are the drinks!!

As a veteran traveler it was a welcome experience to stay here with my husband and 2 children for an 8 day vacation in SF. From the moment we entered the hotel we were transported to a serene and supremely elegant environment - this was achieved by also managing to be cozy, inviting and family friendly. The mix of sleek modern decor and ancient chinoiserie is the setting for the lobby with one of the cities most popular bars that invokes many of SFs best characteristics.The staff is what really enriched our experience at the St. Regis and in SF. Everyone on staff was polite, welcoming and quite enchanting. They made certain all our needs were met by recommending the best room, making all our reservations and suggest things we hadnt thought of -- like a fantastic new Sushi restaurant. At the very end they even found a charger and recharged my kindle for the long flight home.The rooms, particularly the beds, were so comfortable we couldnt wait to get back each day! The in-room spa bath products were a special treat. The pool was a calming family oasis after the long, fun days of sight seeing, and we were able to catch up with all our local friends who wanted to come and meet us at the beautiful St. Regis bar.The location is great to access the whole city-- right next door is the SFModern Museum and the outstanding Yerba Buena Cultural Center. There is even a super trendy Blue Bottle Coffee down the road!We are already planning our return to our new found nirvana.THANK YOU ST. REGIS SF!!!

The service and hotel was spectacular as you would expect nothing less from a St. Regis. The service staff was extremely friendly and helpful. Our room was beautiful and spacious and had a great view of the city. The food at the restaurants there was also top notch. This hotel is conveniently located to most things you would want to see in San Francisco including SFMMOA which I highly recommend.

Having stayed at multiple St Regis hotels world wide, I must say the St Regis San Francisco is one of the best in the group. Not only is the location convenient to all that San Francisco has to offer, the hotel is elegant yet comfortable, not at all stuffy. Probably due to the warmth and professionalism of the staff. The concierge in particular are knowledgable, well-connected, yet warm and charming. Housekeeping was efficient and nearly invisible. In-Room Dining always served with a genuine smile and efficiency. I highly recommend the Eggs Benedict with its Meyer Lemon Hollandaise with Black Truffle! Vitrine was a wonderful, relaxed experienced with a light but sophisticated menu.

What a wonderful hotel. Ive spent over 800 nights in Starwood hotels, and the St. Regis SF reminds me what a true luxury hotel can and should be. I stayed at the hotel on the front-end of a week of business in Silicon Valley. The experience was so great (and I was in need of pampering and rest before flying back to the east coast) that I booked another 3 days on the back end of my trip. Great upgrade both times. Probably the best Platinum breakfast experience Ive ever had -- you choose from a special menu of entrees, plus beverages, etc. I was impressed that having stayed only a total of 5 nights across 2 separate visits, staff recognized me by name and genuinely welcomed me back to the hotel. Great concierge staff. Great location. I could go on and on. I cant wait to go back.

Beautiful hotel and guest services are second to none! Everything was spectacular from food to service! Room has refrigerator stocked with alcohol and sodas and snacks as well. Butler/maid service twice a day and turn down service at night. Slippers and robes are complimentary to use throughout your stay. Pool was clean and warm. Ordered room service and loved it. They give you a time your meal will arrive so there’s no guessing when its coming. Bar service was good and wait staff very attentive. The only thing I can find to complain about is the soap, shampoo and the bath wash needs to go! The bath wash leaves blue plastic particles all over you and the tub. The shampoo and conditioner are not good and smell funny. Everything is so beautiful the bath soaps matter too!

Stayed for a week. Excellent location and rooms very modern but on the small side. Bar/Lounge area service was so/so. Workout facility is adequate but small. Service overall very good, but didnt have any time where someone went out of their way or wowed me.

One star due to absolute incompetence of front desk and accounting staff. I was double charged for minibar consumption. Once on my room bill and a second transaction after I checked out and departed. Three phone calls and it is still not resolved. I was told theyd immediately send me an updated folio but they have not done that. They also told me the credit would take 7 to 10 business days - why on earth can they not void the incorrect transaction. You literally cannot speak to any competent human here - noone knows what to do and there is no ability to escalate.Total failure of process and customer service.In addition, Im Marriott Bonvoy Titanium + Ambassador status and there was zero recognition (no suite upgrade, no appreciation).On the plus side, the bed was very comfortable.

I attended a fundraising dinner at the St. Regis hotel. The event included a live auction and dinner. The space was modern and classy, and most importantly the food was excellent. Food at catered events like this can be hit or miss, so it was a pleasant surprise to get good food. Additionally the wait staff were attentive and professional.

Great place for galas. 400 people were served hot, well finished meals on time! Easy access. Valet parking way too expensive! $44 for 2 hours!!!

St Regis, your service has been beyond incredible. The moment I stepped in and till I left, it was truly magnificent. The attention to details especially in housekeeping was truly amazing and was beyond my expectation. It was a short stay but it will be a lifetime and memorable experience. Until we meet again and hopefully soon.

Beautiful, luxurious, modern rooms with amazing views of the city. Pricing is at a premium but the room size is large, and everything is high quality down to the last detail. This is one of the nicest hotels I have stayed in before. The location is good, several bars and restaurants in the area and a few museums just steps away.

A sanctuary of calm in this hipster city. Its nice to walk in from the white noise of the street to the soft murmour of the fireplace in the lobby. Very nice and forthcoming staff in every respect. Very family friendly guests. Great location for walking to the Union Square and China Town and for getting onto the freeway. The SF MOMA and the Jewish museum are both within a 60 seconds walk. The In Situ restaurant at the SF MOMA is one of the most exciting spots for fine dining in the city. Steam room and sauna are only accessible for people who book a spa treatment. The pool is open 24hrs to all guests and is a pleasure to use. Rooms with a view of the Yerba Buena gardens are worth the extra cost.

Used SPG points and Suite night rewards for a birthday night here. We got bumped up to the Metropolitan suite (above the Astor suite) and loved it. The suite was massive, well-lit and -decorated, with plenty of space for us to spread out. We stayed the night in and thanks to an extended check out (4pm) we both decided to work from home what with the great views and wonderful setting. And the spacious bathroom was great, with a wonderfully deep tub.There were a few things that were a little off. We couldnt get the wifi to work on all of our computers (though the wired connection was fine). The touchscreen controls didnt always work for the shades or lights, and the TV in the bedroom did not respond to the remote nor take the Bluray input, so no movies in bed. Also, we werent impressed with the food: our tiramisu was frozen in the middle and our brunch was underwhelming. And sadly the hot tub was under renovation.Those are minor quibbles in our book, the room was simply fantastic and we were thrilled to get upgraded above the normal suite thanks to platinum status. We would have loved to spend the whole weekend there, especially being close Yerba Buena gardens and downtown.

We came to San Fran for a trip for our anniversary and I loved this hotel! The staff was so helpful and accommodating, and and extremely knowledgeable about local culture and transportation. The room was nice, and all of the hotel experiences we had from the bar, to the in room service, to the extras offered in lobby (snacks, drinks, etc) were wonderful!

I have stayed at a sister luxury hotel of St. Regis for my birthday last year, but that experience was completely miserable. HOWEVER, St. Regis San Francisco made up for that and more this birthday trip! First, the staff was responsive and friendly! Everything we needed, they gave and it also came with a smile. When there was a small hiccup in room service, they proactively made it right and I appreciated it! Since it was my birthday, they gave me a cake and handwritten note wishing me a wonderful day. The details provided by the staff was phenomenal. This location has an amazing staff, from the moment valet opened my car door to the moment the closed my car door when I ended my trip, every staff member I encountered presented themselves well, efficient, friendly, and helpful. I cannot praise the service enough!The room was spectacular and the views were amazing. The amenities were great and made my weekend a comfortable one. The black out drapes and comfortable bed gave me the best nights rest Ive had in a long time.Finally, the pool was a nice bonus. It was heated and indoor; therefore, my hubby and I got to swim when it was cold and chilly in SF. Overall, I definitely would come back!

Service and comfort at its best. Difficult task in a city that offers so much. Great place to be seen and see others. Centrally located and close to museum and convention center. Fun cozy hotel bar with excellent and unique drink selections.

The conference room was pretty standard. Nothing fancy and the breakfast served was also standard. Except the blueberry muffins. Superb.

The hotel is nicely done in a contemporary design and is fairly new. The reservation desk was very helpful. She was going to give us a standard room but took it a step farther to give us a suite for our anniversary. That is great customer service. After you check in the butler walks you to your room describing the hotel and room amenities. The room was fantastic with a great view as a corner room. Light and shades can be operated with a master control in the bedroom. The Regis hotel takes it to the next level in service. Room service was excellent and to top off our stay, they provided an anniversary cake. The hotel is close to shopping and a few museums. The doorman was friendly and helpful. Had a wonderful time. We may have to make this an annual event.

We very much enjoyed every aspect of this hotel. The staff was wonderful, the concierge helpful and knowledgeable. The spa quiet and my massage by Dennis was just what I needed.Our room had all of the amenities one could hope for but we especially enjoyed the control panel for the phone, lighting, drapes, romans and blackout all electric.The location was great also. We would love to come back next time we are in San Francisco.

Nice hotel. A wee bit tired rooms. Great saline lap pool. Staff was nice, not outstanding. Excellent location.

I was very impressed with the staff and amenities. Generally a W guy, but will be relocating here when I can.The chat service was great with very prompt replies. Room service was delicious.

My wife and I recently stayed at this property to celebrate our 1 year anniversary and babymoon. The staff was sensational. Mariah, the concierge, was extremely helpful in assisting us with identifying fabulous restaurants to celebrate the special occasion. The night time Bentley car service was a great feature that distinguishes this hotels from other 5 star properties in the area. The hotel also has a great central location. I would highly recommend to anyone considering a stay in San Francisco.

Having never stayed at a St. Regis previously I have to say I am a CONVERT! I throughly enjoyed my stay at the St. Regis SF and REALLY enjoyed their spa. I visit many spas all over the world and have to say, while the facilities are small, they are well appointed and the staff top notch. I would recommend this hotel and spa to my closest of friends and family. Thank you Linh in the spa - your recommendations and technical skills are superb. Thank you St. Regis for a lovely weekend for a stay at home dad that needed some true R&R.