These guys figured out what was wrong with my 2009 Subaru Tribeca and fixed it super quickly. I had an awesome experience and the staff if kind and knowledgeable. Definitely recommended π
I was overheating on my way into San Diego to visit my family. I stopped and put antifreeze in. I was on my way for a short trip to OfficeMax the next day when the engine temp light came on YET AGAIN. Clearly I had a leak so I googled the nearest Mini Cooper mechanic and Import Auto came up. I called them and they agreed to let me bring my car over immediately. I explained to them the situation. They were incredibly accommodating. They were able to get my car into the queue for repair and went out of their way to offer me options, guiding me to contact my home mechanic to see if certain work had been done rather than just indicating to me that it needed done. Their work was outstanding - they got my car back TWO days later - which given the amount of work and my unannounced visit - was lightening fast - and i drove him with confidence in my transmission and coolant system in 110 degree heat and had ZERO problems. I HIGHLY recommend these guys - they are total pros and fair!
This was the best car repair experience so far. From the moment Bill answered the phone and i explained the nature of the problem, I felt my Volkswagen Tiguan SE would be in good hands with Import Auto Specialist and their service proved to be impeccable. They looked at the car shortly after it was towed and send full diagnostic report highlighting what needs to get looked at first.The communication process was stellar, Bill was super clear every step of the way with the costs of estimate and repairs and it only added to the feeling of trust. The car was fixed in a short amount of time and they even passed on to us the discount that the part vendor issued them.Their service in nationwide and is backed by 30,000 or 36,000 miles warranty.If you are looking for excellent car mechanics, who are efficient, trustworthy and affordable please give Import Auto Specialist a call.
I had a great experience with Import Auto Specialists replacing a blown head gasket on my Lexus which was a huge job with many moving parts. The specification sheets for detail of work description were in depth and explanatory. The staff was prompt and direct with answering all questions. They kept me up to date with progress regularly. Great pricing for the value I received. Highly recommend this shop and will be a repeat customer. Thank you!
2012 Subaru Legacy with an electronic parking brake not engaging. I called several shops all of whom mentioned they donβt work on an electronic parking brake and I should go to a dealer. Excellent updates from the staff throughout the repair. Detailed explanation and estimates of worst case scenario and what they thought after initial inspection. They told me what they thought they had to do, did not charge me parts/ replacements that turned out unnecessary, and made it right the first go - very quickly. Thanks very much.
We have a Mercedes Benz SUV and after looking around San Diego were very happy to find such a great team at IAS. The service from our very first call through to the updates on our car and completed work were the best Ive had in 20+ years of using different mechanics. They make using a mechanic an enjoyable experience which is awesome.
The staff is courteous and clear. The work on our cars over the last few years has been consistently top-notch. I wouldnt take our cars anywhere else.
Service was quick, car was ready when they said it would be. Quality work at a fair price. I feel comfortable bringing our cars here. Very Helpful.
Iβm very picky when it comes to places to work and fix anything on my Audi. I previously had all my work done at the Audi dealership. A few month ago I researched highly rated repair shops online to get my brakes repaired. I came across IAS reviews on google and Yelp and was impressed with the positive feedback. Bill is amazing. He is very friendly and knowledgeable. I was very satisfied with the work on my brakes and went back today to get a maintenance service done. Again great work at a reasonable price. I will continue to get additional work done when needed. I highly recommend this place. Go and see Bill. He will take care of you!
I was their customer for number of years servicing our sons VW. Referred people to them.During the last visit they sent me a report definitely looking for money. Charged $142+to just perform check engine light .Also quoted more money for brake service than a MBZ dealer for my car.I checked with other businesses for the brake service and it was almost half the price.When I mentioned my disappointment, I was told ( by the owner via his employee) that they checked the record,and apparently they were charging me βNOT ENOUGHβ? for the past services I had them do it on the car(π³).I will not be back.
Came for a 4 wheel alignment. The cost for the service was 10 dllrs below the dealers rate. So the cost savings for this particular service was marginal. But I quoted for a brake service (pads, rotor resurface, adjustment) and in that, they have a very attractive offer. When needed Ill probably come here.I liked the transparency. I really liked that they send a link to the car inspection they perform. You can save it for your records paperless!It would be great if you would sell and install after market parts. Specially calipers and brake kits.
Really love working with these guys. They dont take advantage of you and do excellent work. Ive been going to them for years and its been wonderful. If there ever is an issue they make up for it immediately.
Took my car to get some work done and the guys at this shop made it happenedSo far my car is running goodNice shop great team they get things done
IAS has been my go to for service and repair on my Audis and VWs for over 10 years. I highly recommend them for the excellent customer service and better than OEM work performance. No hassles or mystery mechanic charges with this place! You always know what is going on and they help keep your expectations in check.
Excellent service with fair pricing. They dont try to sell repairs that are not necessary. I would definitely recommend these guys.
Very professional business, fair in their assessment of the issues, did not feel pressured to do unnecessary work. I love their software, they keep you informed of every step of your car evaluation process with pictures or videos ( is like a nanny cam for your car π)
Very professional and friendly services, definitely will be back and recommend to my friends.
The shop was recommended by a coworker and he gave a raving review of the work that was completed on his Subaru. It is a good feeling knowing they are on the list of approved AAA repair shop!! Thank you for such great service!
Very knowledgeable would highly recommendFriendly staffVery professionalVery honestVery good workI am fairly priced
Vehicle was brought in for service due to a fluid leak coming from the transmission pan. Vehicle was serviced for a transmission leak during a previous visit, however a leak was noticed after I took possession of vehicle. I notified IAS and was instructed to bring vehicle back. Now I expected to hear a bunch of excuses for the leak. I also expected to be charged for the 2nd repair. Ive dealt with such tactics in the past however I was pleasantly surprised not to experience such behavior. The vehicle was repaired within the time frame indicated & with the same high quality service Ive come to expect from IAS. Their professionalism really impressed me during this experience. Thank You IAS!
Great customer service and a fair price. There was a few bumps that extended the repair process, but they stuck to the original estimate which was really great. Extending the repair time was going to cause me to miss an appointment at a different shop where I was planning to buy tires on sale. Bill took my wheels to the other shop so I could still get the deal, which was way above and beyond what I expected. When I got my car back I noticed the exhaust tip trim piece was missing, they replaced that free of charge as well. In my experience most car repairs dont go exactly as planned time wise, but these guys were honest and professional which isnt always the case when hiccups happen. I wont be taking my BMW anywhere else.
Always top notch and excellent work
Very professional, affordable and timely! They even have an early bird drop off option that allowed me to drop off my car in the late evening to be ready for service first thing in the morning. I highly recommend this shop.
During Covid times, I had the easiest time to service my car. Call ahead and make your appointment. Service tech was waiting on time to complete the belt change. Was done in less than an hour. Best service ever.
My 21-year old car (which I first brought here when it was two) has served me faithfully over they years and is still running great, thanks to the good care it has received at Import Auto Service. (Since the first time, its never been anywhere else.) Highly satisfied customer, I keep coming back.
I am thankful for the honesty, and professionals at this place. All I needed was proof of the problem with my vehicle. Bill is the best! I explained my prior interaction with a company who said they diagnosed the problem and paid 125.00 and didnt receive paperwork. I called that company and spoke to a representative and still no paperwork.Bill gave me all paperwork and information including pictures of my problem with my Ford Edge. Thank you and I look forward to working with them for the repair! Dr. P
My first time having my car service there, and I must say that Im satisfied with the services they preformed. They let me know what they did and what needs to be done in the future. Thanks IAS.
Thank you IAS!Excellent service from beginning to end.The night drop was super easy.Thank you to the mechanics and staff, our van has never run this good.We will definitely be back with our other vehicles.Very Clean, Friendly and Professional!!!!
Outstanding auto repair facilityExtremely honest workmanshipNo nonsense at allVery fair rates
Always get the job done well, such nice people, and decently priced. Definitely recommend!
I purchase a volkwagen Rialta winnebago back in West Virginia . I had problems about a couple of days after I purchase it in the way to San DiegoI stopped at a mechanics shop in The state of Missouri with the check engine light, they checked it and it says it was the alternator $900 dollars later with larts and labor ( way to.much money but I had no choice) I left thinking that I was good to goWhen I got to Dan DiegoThe check engine light came up againI called Iport Auto Soecialties because of all the good rating they had and they got me in right awayBecause I was head it to South America.Aprrantly, the other mechanic put the wrong alternator, a smaller probably to safe money and charge me moreSo it tore off the side of the band that goes around the engene .Long story shortThey change it all the ways it sure of beenAnd maid the other mechanics pay for it and I went on my wayThey are great people !!I wish all mechanic shops were that way
I saw that this company had good reviews, and they also took good care of one of my clients.Thanks to the internet we can always search for the right shop that can consistently provide quality service withintegrity. This shop is it!I bought my car from a 3rd party seller a couple months ago. Of course it took a few months to realize thatadditional work on this car was required.The quotes, the presentation, and the pricing they provided were reasonable.The process on how they worked with me made accepting the necessities of car maintenance, less painful.I was impressed with the cooperation and communication between their entire team of people in the shop.As professional mechanics, their only concern is to do what they can to restore any car to tip top shape.I got the minimal done, and a couple other items. There was only one other item that had to be added in the long run, BUT my car engine is running magnificently this past week AND I have seen an improvement in my gas mileage too!...Oh, and the few extras I agreed to, were well worth the fix!I will be back.
Friendly staffs and professional engineers.
Greatest experience ever!!! Totally trust them too! My car is purring now! I will continue to sing their praises to everyone I know!!! Brian Brian and Bill you ROCK
Best, honest auto repair! Prompt professional service. These guys are the best. Worry free repairs at competitive prices! Dont go anywhere else!
They gave me several discounts and reduced rates on addition work done...
Clear descriptions of auto issues and prioritization of what needs to be done now and what can wait a bit. I have had a great experience with this shop for years.
Great place to bring my car. Friendly staff. I was greeted with a warm hello and a smile. Service was done promptly and on time. Their estimate was accurate and they checked some things I never thought about like air pressure in my spare tire. Their free 32 point inspection brought to light a worn bushing in my suspension and an oil leak from my valve cover gasket. Again things I never thought to look at. I will definitely bring my car back. Best auto repair in San Diego!
Great prices and great service! These guys know what they are doing and wont try to rip you off.
Just had my car serviced at Import Auto...they are very professional and best of all honest!!! My car is running fantastic and I want to thank Brian and Bill!!! I will recommend you!!! Bill is so thorough and very helpful in explaining what was going on with my car. He was honest in telling me what I should have done and also what was not necessary! Thank you Bill!
Brian and his team never disappoint. They seem genuinely concerned about their customers. Providing adequate diagnosis and are up front of the costs for your repairs. I have 3 vehicles that they service and have always done an outstanding job.
Brian and his team are some of the most honest and understanding people i have meet in the auto repair industry. I continually take my vehicles to then and refer friends and family to their shop, I know they will be treated fairly and given a true estimate without any additional, unneeded service. Recently I took my girlfriends vehicle to Pepboys, since i was already getting maintenance related items from them. They came back with cost increase after cost increase on the car repair without giving me a certain answer on what the issue was. Took the same car to IAS and Brian and his crew came back with a point by point diagnostic on the whole vehicle with a detailed report on what was needed, They indicated the items that were needed right away and the items that could wait for a later date. Couldnt be happier with their service and integrity! HIGHLY RECOMMENDED!!
I worked primarily with Brian Forster on my Subaru and found extremely high attention to detail work which was high-quality and very affordable.Import Auto Specialists ended up fixing my oil leak at a price considerably less than the local dealership. Communication was good... whenever I had a question Brian would answer it thoroughly. Brian and the team ensured that the oil leak was fixed and the replaced parts took without issue.I would recommend this company to anyone for effective auto repair at a fair cost.
Provided a fair estimate of needed repairs for my Mercedes in timely and professional manner. Alas, I did not take them up on it as I sold my vehicle.
The repairs were finished two days before the original estimate. The guys always try to work within your budget, if it is at all possible.
These guys are top notch. Honest, fast, reliable. 100% coming back.
Brought my 2006 Honda Odyssey for the second time around for maintenance. Didnt have second thoughts bringing my car here because I know they will not charge you an arm and a leg for their service and sell you additional things which your car dont even need.Brian and team took care of everything.Excellent, excellent service and super trustworthy!
Very good place
Alternator went out on my 2004 Audi A6, Charles at IAS was professional, polite and very knowledgeable. Gave a spot on quote over the phone and was able to get my car in and out quicker than expected, the price was very competitive for the amount of labor it takes to work on the front end of the 2.7T. Even had him check out a small coolant leak and was able to take care of it relatively cheap. Very glad I put my car in these guys hands. Great shop, great workers, great price, and overall this is by far my best experience with any mechanic shop Ive ever dealt with. Highly recommended.
Service here is excellent. The staff is very thorough about documenting and explaining issues to you and in correcting problems. Regardless of whether you drive a rustbucket old Honda or a brand new Mercedes they really go out of their way to make you feel like a high value customer. Only complaint is that labor rates are a bit on the high side, but you definitely get what you pay for.
Bought my Audi from them this year and all work done on it as well as its overall condition at sale was OUTSTANDING. Ill be a constant customer of theirs from now on.
Friendly, reasonable, professional, honest, accommodating. I went in for a oil pan gasket leak and transmission leak. I also had a list of things that I felt were coming up due to lack of money. They showed me each issue and told me how long for each I had. They even deducted $40 for a mistake. I WILL be going to them again for brakes, spark plugs, etc
Very friendly and accommodating! Knowledgeable and I felt like I got fair pricing for work on my Outback.
Recently I went to Import Auto Specialists in Kearny Mesa to pick up a car that was donated by Easy Turf and I had a great experience. Bill Slojkowski the service righter was very helpful. When I told him I was a teacher and was pick up a car that was donated, he got the owner, Bryan King, to wave all charges. This is an another example of a great AAA Approved Repair facility. Thanks so much for the help the student really appreciate it.ThanksRich
Very fair and honest. Complete diagnostic with bad news but said it how it was with a priority level. I was told what should be done first and what could wait. If you want to find out what is wrong with you car, call Bill. And Bill stored my car for 5 days because of some confusion with AAA and didnt try to jack me on storage fees. Very fair company. Use them. They are hard to find ( honest mechanics that is)
My mechanic that I have been going to my entire life recently retired and recommended IAS to me. I was nervous, but was more than pleasantly surprised but the great service and fair prices. I have already recommended IAS to multiple family members.
Every one here is very Professional. Brian explained what my car needed in a very respectful manner. I was going to be charged hundreds of dollars more at the dealership and for some things that were not needed at the time. They are a breath of fresh air. I would gladly recommend them to all my friends. Thank you Import Auto Specialists! π
I have had bad experiences in the past with auto repair, but could not be more pleased with my first visit here. The team was up front, did not try to up sell or convince me of additional problems, and are very professional. I will be coming back in the future instead of going to the dealership.
Best mechanics in town! I wonβt take my car anywhere else. Brian, Bill and their technicians are professionals. I was getting calls and updates about my vehicle daily. They utilize an awesome website that shows your vehicles overall health. Excellent customer service with a lightning fast turn around. If you take your vehicle here you wonβt be disappointed.
Fantastic job of diagnostics and repairs on my old Camry! Highly recommend!
Excellent experience. Honest, friendly, and quality work. Highly recommended.
If you need a good mechanic, visit Import Auto Specialist for the best work in the busy. Theyβre located at 7171 Robson Road in Kearny Mesa.
These are really great guys, they know what they are doing and dont over charge I would highly recommend this shop, I am very satisfied with the repairs and attention to customers.
Since I bought my Subaru in 2015, I have done 99% of my services at a Subaru dealer. I felt comfortable with their service suggestions and their list of suggestive services at various mileage markers. However, when my 120,000 mile service came up, I was not thrilled about paying hundreds and hundreds of dollars for repairs, inspections, and services that I may not have needed. My father-in-law did a ton of research and had a great conversation with Brian from Import Auto Specialists. I followed with Brian and he was kind enough to offer their shuttle services to bring me to work (and pick me up from work when necessary). We settled on an appointment later in the week. I met Brian when I dropped my car off and was immediately impressed by his candor, honesty, and attention to detail.We went over what I wanted done and any other issues I was experiencing with the car. He promised that hed complete these services and provide me with another quote if anything additional needed to be done. He explained that the 120,000 mile service would take about 4 hours and hed call me between 1pm-2pm. He called me exactly at 1:30pm!!! He explained that I needed additional service and provided me with another quote. He told me that I could pick up my car the following day. When I went to pick up my car, he explained (in a lot of detail), what they had done and also what I could expect with my next service. He was very easy to understand and felt so sincere and genuine with his responses. I left IAS with a smile on my face. I immediately called my wife to explain my experience with Brian and IAS. I told her that we found our new mechanic! I would encourage anyone to go to Brian. He is thoughtful and genuine and it feels like he really cares about his customers. The prices also incredibly fair. I dont feel cheated or that he tried to upsell me at all. Thank you Brian and IAS. I have never posted an online review and I absolutely felt compelled to do this. Myself and my wife and our family will definitely be going to Brian for our future auto needs.
Friendly honest people!
Ive been taking my Lexus GS400 there for years. I know enough about car maintenance to know when Im being BSd around; Ive never felt like IAS was trying to push unnecessary repairs or other upsells on me. Theyve always stood behind their work and kept me informed. I feel like I get dealer-quality repairs there without the dealer prices.
Best. Customer. Service. Ever!! Highly recommended!
Great service, good communication.
They donβt install parts your bing to them
Excellent service all around!
My story begins with a 2004 VW Touareg...I initially brought my car here for a blower motor fan replacement. My prior mechanic had charged me to diagnose this issue, but failed to apply my diagnostic fee towards the actual repair... who does that, right?! IAS came referred to me by my boss, who was referred to them by his friend.I called and spoke with Charles. And like a damaged girlfriend, I talked to him pretty dry and bluntly. But it didnt even faze him. He actually was still very helpful, pleasant and accommodating to my blower motor issue. He coordinated my repair from start to finish while meeting promised timelines and courtesy shuttle service (which I found most helpful since I work and have to pick up kids from daycare by a certain time). The pricing was typical but he did offer me a 10% discount to help me out.After this initial experience back in June, Ive taken my car there for some other electrical items (who knew the 2004 Touareg electronics suck!). And they have been more than helpful, professional and timely. I was even offered a courtesy oil change in order to encourage proper scheduled maintenance as it helps them when I keep on top the little things. Thought that was cool to have a garage look out for my car like that. Mechanics are scary but IAS has definitely broken my preconceptions. Try them out and make sure to ask for Charles.
These guys diagnosed the fault with the convertible top on my Chrysler 200 and fixed it for around one third the price the dealership quoted.
Good honest efficient friendly, a well run business. Have serviced all my cars for years.
Missing parts....wrong parts.....High dollar hacks!
I am a former employee. They treated me well and also their customers.
Good work, detailed and knowledgeable
Great service
Nice
Great π work. Porsche specialist