Called at midnight because I needed a tow, no other tow companies answered the phone and neither did my insurance. A lady answered and asked if my insurance was going to pay for it, I said yes. She said “we dont do that” and just hung up on me. Didn’t even try to help me

Crooks ... $390 for not even 24 hours hold on my car. I dont know how it works but the loma Linda p.d. / sheriff must get some money from this as well. Before ur car gets towed take pics and videos of your car and belongings.

Great Service. They told me an hr wait..it was more like 40 min. & worth the wait. They were very professional, efficient and price was very reasonable considering my situation so early in the morning. Thanks again Mike.

I wish i could give this place ZERO stars!!! The employees of this company stole both my fiancés engagement ring and wedding ring, as well as my wedding ring. As if that wasnt terrible enough.. Any time i tried to ask anyone anything about the rings, they were all just completely rude and deceiving. I truly thought this sort of thing wouldnt happen in this type of business but unfortunately i was incorrect.

They are overpriced. They aren’t open on weekends to charge you double

Really nice people had to pick up my belongings and it was. Fast and easy JustKind of hard to find.

Car broke down last night. And they were able to come pick me and my car up for a reasonably good price at about 2am. They were kind and considerate. They also got me as close to my destination as the possibly could. Thanks for picking me up when know one else would.

Good service and fast service Bec they help us. Thks

Great experience in the midst of an extremely stress filled situation. Raymond, our driver, was kind and considerate yesterday after our car caught fire. Then, this AM, we were treated so nicely by the office staff. If you have to be towed this is a company you want on your side. Thank you to everyone involved.

Good service

Good sevice

Best towing experience ever. dispatch was kind and made sure that I was aware my driver was in route.my drivers name was raymond and he was just a great professional through-and-through made sure that the job was done right and well. would definitely use if I was in a situation that I needed a towing company.

Good people good experience on a bad day..

Front desk lady super rude called and asked how many people are gonna call about the car . Then threatened me she was gonna keep the car till Thursday it’s Sunday !

Typical tow yard games where they swindle the community, watch the ugly one, he ransacked my ride

Very good nice young man. Shawn

I drove a friend to pick up their vehicle and some hag who wasnt even at the front desk came out to stare down another female passenger I had which starts a verbal fight. WTF! I dont need that kind of stress!

Hard to find GPS tells you wrong street

Terrible experience. My car was towed to this location after I was in a car accident. I called ahead of time to verify that my car is at that location. I told them I would be there in less than 20 minutes. I had trouble locating their tow yard and call the office again. The lady tells me that she doesnt know how to tell me and that I should just drive around and look for a sign. Then goes to say it doesnt matter because they were closing. It wouldve been helpful if they told me they were closing when I told them I was less than 20 minutes away. I try going again the next day. I told the lady at front desk that I only wanted to get my belongings that were in my car because my insurance was going to get it towed to their facilities so they can calculate the damages. I brought my brothers with me to help since I have a broken arm. She tells me that only I can get the things out because only my name is under the vehicle information. So there I am struggling to get my belongings and the employees didnt even offer to help me. They just told me to hurry it up because they had to move my car to get to another car. No compassion what so ever.

Horrible towing company, if you ever have to go there just be prepared for rude workers. And your car will not be the same condition they towed it in, they may even change your lock to your car just overall bad company.

Someone hit my car on the 215S and the police called this company to tow it to clear the road, I was told they had to tow it even though it was drive able. When we get to the tow yard Im told I have to pay $440 +$50+$100 in fees when the car was there less than two hours. Crooks!!! They had no compassion or care that the car was only there a few hours, I dont have $590 just laying around, disgusting business practices...

Very helpful my car was stolen and towed to their yard they did all they could to try to get me back on the road. They did extra

Best towing company i ever used they was fast answer they phone and i did not have to keep calling niether came within 20 min ask for paul his the best

Gave me my car back with now issuses

Great experience

The staff is extremely rude. I speak only for the ones working in the office, as I have never had any interaction with a driver. Its seems the office staff tends to take their own personal issues to work, and takes them out on their clients. I was verbally assaulted by the woman at the front desk, and sent away because she said I chuckled when she was speaking. Customer service at this location is severely lacking.

Over priced ppl that work here have an additude

This place sucks. The only business they probably get is from the poloce department. My car was impounded and had a 30 day hold on it. After speaking to the police station, they said it wasnt a 30 day hold. I called in to ask what the fees were the lasy I spoke with had an attitude. YOU GUYS JUST CALLED ABOUT THIS ITS A 30 DAY HOLD. I said, No its not, I will get the release today. How much are my fees? She said, 286, get here before 5pm if you get here at 5:10 its another day. I arrived at 4:32pm. Chelsea some young girl who hated her job (I dont even know why she works there) was like can I help you? With a straight face, an attitude and raised eyebrow, I said om here to pick up my car. She handed me the clipboard and asked me to sign. I said Wait, im not signing this until I see the condition of my car. (The paper I was to sign was in relation to that.) She acted as if I was the only customer who wanted to make sure there are no damages before signing. I got my car and from my backpack, it was missing $200 worth of things. They charged me extra despite the signs and speaking the the lady in the morning. I asked, Whats the extra charge for? She said cleaning. I said what cleaning? Do you have a breakdown of these fees? She said Sign and Ill show it to you. I NEVER GOT A BREAKDOWN OF WHY I WAS CHARGED EXTRA. I asked to talk to a manager she said no one was therei asked if she can get one on the phone she said No. Then an old lady like in her 60s or 70s was sitting in an older van outside and they were like shes the one you spoke to. I said I just asked if they were here you said no since I failed to get her name. She said you dont have to sign if you dont want to. I said fine om not they wouldnt release my keys so I signed and wrote alll over ny receipt that I do not agree to any of these charges. Come to find out, the charged me extra because they said our driver took extra on this trip.. uhhhhh so what does that have to do with me??????? He could have went to lunch, hung out to get paid more nothing was noted. I looked at the time he arrived it was 5:19pm the time he returned was at 6:16pm. It was less than an hour and car was 9 miles away. This place is trash

WORST TOWING EXPERIENCE EVER. My mothers car was towed here after she was hospitalized after a major car accident. The old and bitter lady that answered the phone was extremely rude to us. The first time I called she answered the phone and simply set the phone aside for several minutes then finally answered. I needed to get some stuff out of my car because it was deemed a total loss and would need to be towed to my insurance company to keep so I asked her what I needed to access my car and she said as long as you are the registered owner, which I am! When I arrived at the tow yard she told me that I needed my registration which I had just called and she did not say that! I had to drive back to my house which of course they did not compensate! Worst experience ever. AVOID AVOID AVOID

Very friendly staff

The lady couldnt get more rude. I think they have her in the front office on purpose. See, some people dont get their car towed on purpose. Some peoples car gets stolen...so dealing with a bad attitude makes the situation harder.I got my car stolen, when they called me to tell me they found it and I could pick it up, i was in walnut getting my tire replaced at 2am because it fell apart. So i couldnt make it on time and it ended up in this place. So annoying. Then i call today at 11am... 11Am!!! I asked if i can pick up paperwork from thr vehicle she said yes.. I get herr and she said you habe to come back because no one is here. They are all at lunch. The lady couldnt tell me that over the phone? She was just that busy checking cars in?It disgusts me. I cant believe i have to give these people that allow this kind of service money i dont have!!!

I walk in first thing this white lady told me was i glad trump won he going to make things right .. I lool for my wallet its gone but item from my wallet still on the seat my id gone and 400 cash .. But thier still 10 bucks in my seat lmao #idk #thetruth will set u free

When I went there to pay and get my car out there was porn playing on the tv and the woman and man were just there watching it. I was disgusted with them. They didnt have the audacity to even shut it off, just mute it. so unprofessional.

SERIOUSLY WORST PLACE EVER REALLY BAD CUSTOMER SERVICE AND RUDE PEOPLE ESPECIALLY THAT SKINNY LADY WITH CRAZY HAIRON TUESDAY WE WENT TO PICK UP A CAR THAT HAD GOTTEN STOLEN AND SINCE WE WERENT ABLE TO TURN IT ON WE CALLED OUR INSURANCE COMPANY TO SEND OVER A TOW TRUCK SO OUR TOWING COMPANY GUY GETS THERE AND TELL THE LADY THAT HE CANT TAKE THE CAR OUT BECAUSE THERES OTHER CARS THAT ARE TO CLOSE TO EACH OTHER WHILE IM SPEAKING TO OUR TOWING GUY THIS OLD LADY TELLS ME TO SHUT UP AND LET HER TALK... SERIOUSLY THIS LADY DOESNT HAVE ANY MANNERS

RUDE

Nice facility clean and helpful people

Friendly folks. Just doing Thier job.

They are all the same.. Rude,agressive and unprofessional. .. You guys just got a job because accidents... Owner ur staff need costumer service training including office staff...

I got my car stolen I call to get information because I got a paper saying it was here the lady was so rude when I ask her if my car was driveable she answer “how should I know” so I just left it I have my other car I will not be needing to get it out I’ll let them deal with all the paper work.

Nice personal

My grandma is dead because of them towing my RV we were thrown out in rain at night her Hart stopped because of wold not let me git her medication before it was towed

Rude

No good