I was totally expecting a typical nail salon experience and what I got was beyond that! This place made me feel so pampered. Everyone one was so professional and very friendly! Jayline did such an amazing job! My nails turned out so beautiful and I’ll be asking for her next time. This is definitely a place for much needed relaxation! There are much closer salons to where I live but nothing beats this! I will happily go out of my way to have my nails done here from now on! Hands down the best nail experience I’ve ever had!

I absolutely love this place. It’s peaceful, beautiful, even tea is a must have for me each time. Highly recommend trying the massage with the vichy shower once they resume, such an incredible experience! Jeremy…by far my favorite masseuse ever period and the only one I’ve gone back to (and plan to regularly) out of every massage I’ve had at any place over the years. His hands are magical! I’ve never felt so damn good after a massage like I do with him. Can’t recommend him or thank him enough!

Environment is so relaxing and everyone is always friendly. My massage therapist Anna Hernandez is so good helping me release my tensions without me letting her know she feels where I need the attention the most. Glad my daughter introduced me to this place. Just wish they had other things provided here where I dont have to travel out of city to try. Acupuncture is something I want to look into as well.

This place is amazing...the first time Ive left a massage feeling great and relaxed

Michael is always, professional, positive and in tuned with the pressure I like to reduce tension in my back and shoulders. The spa staff is helpful and friendly, locker rooms are clean and well stocked. Thank you!

Edit: The Spa manager followed up and was very responsive to my post. They were empathetic and listened to my concerns, provided information and handled the call with an excellent demeanor. I am editing my post based on their ability to address and correct the issues identified. I am grateful they took the time to reach out.Original Post: Be Warned Not Professional and Rude Service. I have been a member since the spa opened at the Pearl but experienced some incredibly rude service today from two employees. I booked his appointment via their app for fathers day and their employees linked him to another account because he has a similar name and then charged him for services that should have been covered under our membership fees, after several phone calls back and forth the error has still not been corrected. Needless to say they ruined what should have been a lovely afternoon. We would never expect this type of service and shame to see this happen. We will be cancelling our membership.

I purchased a package for my wife for Mothers Day. She returned the favor for Fathers Day. My entire experience from start to finish was amazing. Staff was excellent and the ambiance was very relaxing. Cant wait to schedule another visit.

I always send my lady here (Pearl location) and she loves it! Guys...take care of that great woman/mother! If the Good Lord gave you a great woman...SEND HER HERE!

I confirmed my appointment ahead of time. When I arrived the technician was a no show. Afterwards I have made four other appointments and have had no problems. Until it was time to confirm my appointment. The receptionist insisted they needed to have a card on file. I refused. She said they have a strict policy and i will not be able to keep my appointment. Unless you have a gift card or credit card. Where was this policy when I booked my first appointment and so on. I was not the no show

After being a member for over 3 years, Can easily see how the went from great to acceptable on their services. Cleaning its being a issue every time we come to th property, bathrooms full of hair and hair also under the warm beds. Last but not least I had schedule a service with my wife a MONTH AGO trying to coordinate that but the time she finishes her facial and massage im done with mine too. 24 hours before appointment they call to change our appointments and expect me and my wife to be ok either accepting their conditions or us loosing half of our monthly credit without receiving the services. LAS TIME COMING TO THIS PLACE.

Super clean and always friendly staff. Brenda and Bruttany offer the best waxes. 😁

With it being my first time, I had a lovely experience. From calling in to book my appointment to closing my tab, the customer service team were so helpful and friendly. My massage therapist was Jessica and she was FANTASTIC! She was friendly, patient and really knows her stuff. She was very attentive to my preexisting issues and really took care of my well-being while in the room. I would love to come back and book her again.

The staff are so friendly, and they are always fantastic at their skills! I needed a spa day, and they made it very enjoyable.

I went to the Hiatus location at The Pearl in San Antonino. I had a facial with Brittany, and she did a great job of consulting with me on what was best for my sensitive, aging skin. As she went through the facial, she explained the products she was using and why. When the service was over, she made suggestions on how to enhance my existing skincare regimen, without trying to push product or additional services. My skin really did look and feel so much better. As to products available in Hiatus retail area, the selection of skin, hair and wellness products is vast and well-stocked. This was only my second time at this location, but Im really impressed.

I love coming here and the subscription package is great. I really wish theyd being back the vichey shower, its for sure not the same anymore without that service.

Had an appointment for a facial and unfortunately I completely forgot (life happens sometimes) and had to call to cancel. I was told right away by that I would be charged the $35 cancellation fee. I felt uneasy about it, so I quickly picked the phone up and called back to regretfully ask that my membership be cancelled.Instead of trying to make it right or salvage the client relationship, I was dismissively told me Id have to go online and email terminate, then quickly got hung up on midway through me saying ...okay, thank you. This left me with a sinking feeling that Im sure anyone would have if they encountered the same situation.While I do realize you have dedicated staff (theyre all so nice!) thats counting on your clients to show up on time, I think its also important to keep a good relationship with your clients, especially if they take the time and courtesy to let you know they cant make it.Not only did I do the courteous thing by calling to give a heads up (something many people wont do), but my husband and I have used our services at Hiatus Spa for months now. I consider myself to be a valued customer, as I have spent more than the standard amount of money at Hiatus.On top of having a monthly membership, Ive purchased products, paid for additional services on my facials, gotten multiple massages nearly every month, brought my husband in,etc. Wish they wouldnt have stuck a $35 cancellation penalty on me, but it is what it is and I just dont feel valued enough to keep my membership. :(

The spa is clean and the staff are friendly! I selfishly don’t want to leave this review because Ellie already stays booked but if you are in the market for the best manicure you have ever had, you should go see her! Professional, perfect gel manicures that last weeks without peeling or chipping. She’s the best!

Katherine was great! My skin has never felt better and Ive never felt more relaxed!

Very nice facial. Left feeling relaxed and my face was so smooth! Anagrecia was so knowledgeable and personable!

I got a facial for the very first time and I cant express enough how amazing it was. Katherine did a fabulous job. I highly recommend Hiatus Spa + Retreat.

The staff was great and my services made my day of relaxation a wonderful one. I can’t wait to visit again!

Great customer service. The services are relaxing, and very good. All the staff was very friendly and professional.

Massage was so good made me feel like a new person

Customer Service was beyond excellent, quality of environment was very clean and peaceful, and massage therapist was the best Ive ever had.

Try to get a relaxing massage but noooooo they immediately hit you with do you have a mask? For no reason at all but cosmic theater. Terrible experience before I even received the massage

Always a well oiled machine, they offer all kinds of services and do it to a high standard.

Very professional, punctual start of service and lovely accommodations! Highly recommend

The salon itself is so inviting however the staff make you feel warm & welcomed.

Very peaceful experience - my masseuse was well knowledgeable, friendly, and made my whole experience very pleasant. Absolutely recommend!

I have been a member of Hiatus for almost a year and everytime I go in there is some sort of issue at checkout. I always have a great experience with the service I recieve, but the staff they have running the front are rude and scattered. I have booked appointments and then they forget to put them in or I asked to be scheduled for a service and they put in the wrong service. Iove the facials, massages and pedicures I get, but I am about to the end of my rope with the front desk staff. I come out of my service relaxed and leave stressed out.

Anagrecia Guajardo did such a great job explaining everything to me. The conversation was great. The whole experience was so enjoyable. I want to sign up as a member now!

Loved my one and only mani!

Not coming to this place anymore. After being a customer for a while I will say their customer services lately is horrible. They move appointments around and its ok but when you need to make arranges never is possible.

Absolutely great day at the spa. Everyone was so friendly and professional. The staff was all very attentive and accommodating. The services were all outstanding and it was a great day of relaxing and pampering.

Massage therapist (Adrian) was very professional and knowledgeable in regards to recommending the type of massage for my particular problem. I really felt renewed physically and mentally after I walked out of the spa. Place is very clean and relaxing.

My first massage experience and it was amazing! The spa has a soothing and quiet environment. They provide complimentary drinks, a relaxation area, and a variety of lotions and other products for customers to use. The massage room was dim and the ceiling was decorated with fairy lights. The masseuse allows you to pick a calming scent for your experience. They are mindful of providing adequate tension relief or whatever other needs you may have. The spa also has a membership club and discounts. Would definitely go back to try some of the other services they provide, like aromatherapy or heat stones.

I planned about a month in advance for moms birthday. Savannah was a great help to me over email getting double services set up for both of us. As this was a surprise, my mom was allowed to fill out her body profile onsite instead of online, as we got there early. We were shown to the changing room, provided with a locker, clean robe and slippers. After which we sat in the relaxation room. It is a shame we are going through COVID as I would have liked the relaxation tea before hand, but it didnt hinder our experience. We both had a body wrap and a hot stone massage. Mom was assisted by Lynn, for both services, who listened to what my mom had to say in terms of not touching her feet or neck. I was assisted by Anagrecia (?) for my body wrap, which was an amazing set up for relaxation before the massage. After that I was assisted by Gene for my hot stone massage. As we were checking out I had the pleasure of meeting Savannah. It was a wonderful experience and will definitely plan on going again, hopefully to have the same wonderful ladies assist us again. Thank you for helping me pull this wonderful surprise together for my mom.

We live here at the Pearl and my only regret is we haven’t tried Hiatus earlier on. We’ve lived here a year now.The front desk staff is incredibly helpful and willing to help you pick a service that best fits your needs. We were able to get same day service (we’re the spontaneous type) but I recommend trying to book in advance if you can.Zachry was hands down phenomenal. I stopped getting massages a while back because other places simply didn’t provide the deep tissue service I was looking for. Zachry provided the right amount of strength in problem areas while giving a relaxing experience. I workout about 6 times a week so this was very very important.My partner also received a 90 minute massage with a different therapist and was looking for a relaxing experience (he does not workout lol) and received exactly that. We also signed up for the membership since we plan to return on a regular basis. Highly recommend!

I guess I didnt expect that paying $90 for an epic pedicure would only include about 4 minutes of massage. Also, I saw no bubbly at the end as it claims on the website description of the service. To top it off, the gel polish that I paid an additional $29 for was already messed up when I got home. The relaxation lounge was quite crowded and youre sitting on a hard bench up against a wall. The only reason Im not giving this place 1 star is because I also had a massage here and it was good, although I am very sore and feel almost bruised in certain areas today. For the money I spent, I am very disappointed, sadly! Will not be returning...

Received a facial with Jenny. Jenny is an absolute master at her craft. Her hands are like velvet and her knowledge of skin and skincare is of the highest standard. Highly recommend her.

Adrian was awesome! He was able to do a deep tissue massage without it actually being painful. I got to enjoy the entire session and still get the relief I needed. 10/10 Ill be going back regularly!

I love every minute I spend at hiatus! They have the best experience! The best service providers! The best customer service! They’re simply the best!I can’t necessarily recommend any one service provider because I love them all!!

The environment is not conducive to relaxing and temperature is always freezing. Feels like an office with spa music. Experience not as good as other spas I have been to. OK but not great.

I have 2 years of great experiences at this spa. Massage, mani/pedi’s, body scrubs and facials. My skin has never looked better. I love the whole experience and the highly skilled esthetician’s that work here!!

I had a terrible experience with your front desk staff and for this reason I Will not return. As I was getting ready to check out, I asked two front desk receptionist what the Wi-Fi password was as my phone had just stopped working and the only way for me to communicate with my husband was via iMessage. The first receptionist simply said she didn’t know it, however the receptionist that I paid my bill with was extremely rude. I asked for the Wi-Fi password and she simply didn’t respond then I asked again and she responded with “I don’t know” then I asked for the secondary accounts password to which she responded again “I don’t know” which is terrible customer service. I said okay so you don’t know either and she said “no”. Didn’t apologize or say let me find out.. nothing. As I paid my bill she said my receipt would be emailed to me and that was that. Not even a thank you, have a nice day, nothing.. this was so absurd to me seeing how I just spend $250 on a facial. I’m the one that had to say thank you. The facial was amazing, however the relaxation room was subpar and didn’t even have doors. Definitely not a true relaxation room.

Edward is my massage therapist and he is fantastical! Absolutely love Hiatus Spa and Retreat place! Would recommend in a heartbeat!

Had a facial with Shantal who was very knowledgable and professional! Great atmosphere, clean environment, and always leave feeling relaxed and refreshed.

Holy cow!! This place is amazing! We are visiting from Illinois and I wish this spa was closer! I ended up booking a Pedicure in the morning online, and was able to get in the same day. A friend I am traveling with was able to book herself a facial. Both of us felt so pampered and welcomed even though they knew we wouldn’t be back! We had tea or water offered as we relaxed. Then we went to our services and when we meet again we were both relaxed and loved how amazing we were treated! Everyone needs to spoil themselves here!!!!

Always friendly staff and great technicians. Love going there to relax.

Came in on a monday right around lunchtime. Able to get a massage within 40 minutes. Casey did an excellent deep tissue/comeback massage. I recommend her highly. Lovely atmosphere and worth the money. Leave feeling better.

Indeed The Best Facial Ever! Very knowledgeable and right on with recommendations for my skin. Shantal was amazing! Highly recommended.

Jenny is the sweetest and takes pride in her craft by creating a relaxing experience for her clients. I love that I can go in and completely trust her with my skin. She not only takes care of what you need, but she also provides tips on how to improve any area of concern. Her facials are so rejuvenating! Make sure to book her at least a week in advance because spots fill up quick.

You gotta try the sausage and gravy tacos🔥🔥🔥🔥🔥🤤🤤🤤🤤🤤

Hiatus staff was very friendly and my massage was amazing!

Absolutely love this place! They provide amazing services, offer some delicious tea, have a really calming environment, and are super friendly! I highly recommend this place to both new and experienced Spa users! 5/5

The rating is not because of the massage or facial I received but is because I was told to select any color for my nail polish, I was never told there was an extra charge for any of the polishes. When I paid, there was a $29 up charge for the polish I selected, which was from the wall I was told to pick from, and the same brand as all the other choices. When I asked what that was, the cashier looked at my nails and said, yes that is it! That is just crazy! All the other service providers ASKED me about additional services. Beware of additional fees on top of their already very high prices. I was also here for 1/2 the day and I was only offered wine or champagne during my last service. My options were water or herbal tea, in addition to being at the facility for 5 hours, paying for 5 hours of services and not once asked if I would even like a cracker! I greatly appreciate the gift from a special friend, but it is way overrated!!!!

Hiatus has a wonderful atmosphere and the massage I received was exceptional!

We got the couple’s massage and really enjoyed the attention to detail both therapists gave us. They were both fantastic! The value of their product matched the price we payed. We would have enjoyed more amenities at this spa but it’s a good sacrifice to have the venue at the Pearl. Will be back next time we go through town!

Absolutely outstanding experience. Ive gone to massage therapists in the past but this was my first spa experience, and Marissa didnt disappoint. I used a Yelp coupon but would happily pay full price next time.Check-in was simple and straightforward, with a standard questionnaire and waiver. I was guided back to the mens changing area, outfitted with a bathroom, shower, lockers, and a large vanity. The relaxation room was quaint, with hot tea and water provided.The massage rooms are upstairs and private. My massage began with a foot soak followed by a signature massage + hot stones, a new experience for me. The massage was outstanding, thoughtful, and left me ready to take on this week.

The staff was very friendly and accommodating. Noelle was excellent. She was able to maintain firm pressure throughout, her technique was fluid, and she provided a relaxing experience. Very impressive.

Have always experienced terrific customer service from front staff and therapists. Comfortable, clean environment. First time scheduling with Zachry, and massage was great; he listened to my areas of concern and treated accordingly .

I called to attempt to make an appointment today and was refused service after I told them I worked in the Hospital. Per the COVID guidelines on the Hiatus spa website Hiatus asks that clients who have COVID symptoms reschedule their services. It also asks for all clients to wear a mask and practice CDC guidelines. I am ok with all of that. I don’t have any COVID symptoms, I wear a mask and follow CDC guidelines. CDC guidelines never mention discriminating against healthcare workers. I will no longer be supporting a business who doesn’t stand by healthcare workers. It is a shame that the San Antonio location is discriminating against healthcare workers. I know this because after I called the San Antonio hiatus spa, I called all the other locations who verified that they would not deny me services. I have never had any business refuse to have healthcare workers except this one.

That was by far the most relaxing pedicure I have ever had! So happy to have found you and will be returning very soon. Thank you so much. I really needed that time!

I love my monthly retreat at hiatus spa. All of the estheticians and masseuses who I’ve had are amazing their own way. I’ve never had an issue booking, even at the last minute, and I always leave feeling relaxed and refreshed.

You get what you pay for. The services are a bit pricier than an average spa, but the service, atmosphere, and professionalism of employees makes it all worth it. I had the 60 minute knockout massage by Edward and it was without a doubt the best treatment I have ever received. His attention to the specific spots I requested worked through weeks of tension I was feeling. The spa is beautiful, clean, and so relaxing. I will be recommending and revisiting this place while in San Antonio.

My mother in law is still talking about the experience . Brenda was highly recommended to me by a coworker . My mother in law says that she (Brenda) is very professional and knowledgeable in her technique and product . She has never had such a relaxing, rejuvenating experience like she had with Brenda. She also states Brenda really knows how to pamper and make you feel like a new person. My mother in law loved her birthday/Christmas gift . Thanks again Brenda and Hiatus spa . Will definitely be back and recommend Hiatus and Brenda to the world .

I love hiatus! My first time and I signed up for their monthly memberships. So knowledgeable on skin care and products. I hadn’t had a terrible breakout since before I went. I can’t wait until my next appointment

Heaven on earth! This place blessed me so good. I left walking on air. Great setting. Customer service was stellar. Everything was perfect. I left thinking of my return. You will be pleased.

Nessa is amazing — great service every time and she always makes you feel so good about your routine to maintain results before walking out the door.

Wonderful experience and caring staff. I love being able to enjoy my time in their zen waiting area. Treat yo’self to the caring hands of the staff. I became a member the first day I came.

I had the most amazing deep tissue massage from Noel Munoz. Noel is definitely in tune with her skill. Very professional and when Im back in town I am going to book with her again. I highly recommend her. As a massage therapist for 26 years she is exactly what I needed.Thank you Noel!!

So grateful for my time at Hiatus - the staff was so friendly and inviting, the atmosphere was relaxed, and the services were divine! I already cant wait to come back again!!

This was my first time here and it was amazing! I will definitely be coming back. Tiffany the spa attendant was so helpful!

Super relaxed environment. Joined the H club because we live nearby and have not regretted it. Great massages and Daphne is great for facials. Haven’t had a bad service here!

I got the Mani/Pedi and whole the experience was wonderful but my nail polish started chipping a mere 5 hours after! Within two days the nail polish was so chipped and tacky looking that I had to remove it but it didnt remove like regular mail polish instead it smeared and stained not only my finger nails but the skin surrounding! Im not sure which was worse, the mass amounts of chipped polish or the fact that my fingers are still that color after repeated attempts to remove and almost painful amounts of scrubbing my fingers to no avail.

I absolutely LOVED this spa!!!! I will be going back!!! Brenda did my facial and eyelash tint and Victoria did my massage. I truly felt pampered!

This was my 2nd visit and it was fantastic, AGAIN! The entire staff is extremely attentive and friendly. Everyone knew it was mine and my daughter, Alexs, birthday. Its always nice to have special days remembered. I have 3-4 more appointments scheduled and plan on many more in 2019.

Preface this by saying those that did my massage,manipedi, and facial were great. But those checking me in were a disaster and not communicative and ruined the whole experience.The waiting area is small and uncomfortable, they overcharged me, they dont communicate when your next service is and when you ask them to help, they dont! Like I said those at front are a disaster. Just communicate with those that actually are providing the service. But, I would not recommend and not going back.

Always on time, does a complete job for the signature massage by Vivian, is personable, sensitive to the pressure you want, and very professional.

The staff are welcoming and the massage was totally relaxing, it was everything you could want in a spa. ask for Vivian she’s amazing!

I have been coming here since they open. No complaints.They are always friendly to me and my children. Creative designs!!Awesome!!

The spa is always clean and welcoming. My massage therapist, was great too and very professional.

I had a great experience at Hiatus as a first time client. Everyone was very nice and friendly. The atmosphere was very chill and the service I received was wonderful. I had the mani/pedi. I definitely recommend Hiatus.

Atmosphere of (hiatus) was relaxing and calming. Staff VERY professional and comforting.

Eternity was my masseuse and she was absolutely perfect!! I’ve had lots of massages and I honestly think this was the best one ever. She is new at Hiatus and a GREAT addition to the team!!!

I love the compact space the best mani / peti EVER & the ease of booking on line - it all suits my style perfectly

Relaxation at its finest! Always a wonderful experience I look forward to every month. Impeccable!

The estheticians did an incredible job at making me feel relaxed. My eco-gel manicure has lasted the longest of any manicure I’ve ever gotten! Leaving the spa, I was the most relaxed I’ve been in about a year. I will absolutely be back!

From reception all the way through the spa until my appointment with Bethany was completely relaxing. Bethany was so sweet and did an amazing job! My mani/pedi looks great and I ended up signing up for a membership because of how much I enjoyed my appointment!

Misled by the 20%off email promo. I had 2 services and was charged full price. When I called to let them aware of the issue I was told a manager would call me the next day. The following day there was no call from staff or a manager. I felt misled by the email promo and disappointed in their lack of customer service to make this right.Was contacted after fb company made it right.

One & Only Pedicure: The zero gravity chair, eye mask, blanket, sound canceling headphones, massage and nail care were all very relaxing and great quality. My 3 star rating is because the experience was cut short by 1/3 of the advertised time, which is disappointing given the $70 price. When I scheduled the appointment online I got an email confirming the time (one hour long). Unfortunately I was 2 minutes late (entirely my fault) so I expected the experience to be cut short up to 5 minutes. When I checked in I was told the person after me had canceled so I would be able to enjoy the full length of experience (which would have been very generous and very appreciated) however, my nail technician had me up and out of the chair more than 15 minutes before the scheduled completion time of my appointment (per my confirmation email). I believed I was scheduling an hour long experience, anticipated 2 minute late arrival would result in a 55 minute service but ended up with a 40 minute service that cost $70. When I checked out I asked how long the service typically is and was told they schedule it for an hour but its really around 45 minutes to allow for 15 minutes of clean up.Update: After my initial feedback spa management contacted me to apologize and invite me back for full length service.

The staff is super accommodating. Location is big. Tea room was relaxing.

The staff is beyond friendly and takes great care of its guests! We felt very welcomed, they even provided refreshments during check-in. I booked my mom a treatment here and she absolutely adored her time here! We are definetly coming back soon, 10/10

The spa is quiet and relaxing. This was my first visit and I left an expensive item behind. It took me a couple of days to retrace my steps but when I called they knew exactly who I was and what item Id left behind. Thank you so much!!

Massage and facial were excellent!Very disappointed in my mani-pedi, given the price point. I chose red for July 4th. Gel on nails but not toes and they dont match AT ALL. The red on my toes is more of a deep fall red while my nails are the bright red I wanted. Definitely surprised and disappointed at the lack of color selection. Also was not given the cocktail that the ShangriLa package suggested was included.

Awesome service and experience! Great to recharge and relax

The service and the facilities were amazing. I personally would love coming back soon due to the great customer attention. Brenda isvery welcoming and caregiving. I definitely recomend!

The wife loved it

Shantal gave me a facial today and it was amazing!!! I LOVE it here and can’t wait to come back !

Been going there for months now with the H circle membership. Its a great spa, the service is fantastic and the area is beautiful.