Amenities that are included in the rent are not always up and available to use at one hundred percent. Currently in the gym only one of the equipment is operating. The pool is not maintained daily in order to use more than once a week. The pool gates for entry and exiting are not operating after being reported two months ago. Majority of the pool furniture has been removed after it had to be reported of the faulty and unsafe conditions and never replaced. The security of property gates rarely are operating and the mailroom gates is left open 24/7. The trash service which are included in our rent whether we choose the option or not is not regularly picked up leaving it to be destroyed by stray animals. We are not even provided more than one trash can knowing that the trash does not get picked up for two days yet they do not want you to leave trash without placing in the proper containers assigned. Lastly...the office personal. The manager and her assistant are rude and very unprofessional. The owners should send them to customer service courses in order to better treat their tenants with proper care. (Especially Janie Montes)Went to pay rent on the fourth to discuss charges that were told to be credited on this months statement and pay open balance and nobody would answer door. Went back fifteen till 5 pm and nobody answered again yet was charged late fees. Well hell!!! Who’s paying those charges the office personnel for September 4, 2021 since they didn’t report to work or open the door to tenants??? Let me know.

Love how the front office are every nice.. Always clean also pool looks clean.. Love customer service how they keep up with the land.. Customer service get things done i live here for 2 years no problems with them i will rate this place a 10 star if there is a 10 star...

We lived here for a year and a half. The apartment itself is nicer than most in the area however the office staff is the rudest I’ve ever encounter they always have an attitude no matter what your going in for. The pool is always dirty and the “gym” is non existent because everything is broken. You are not allowed to have ANYTHING on your balcony other than patio furniture which is really stupid because what difference does a workout bench and a regular bench make? The valet trash you pay for gets picked up when they feel like it and let’s not even talk about the gates that are broken 95% of the time. Maintenance guys are nice however anything you need fixed always has to be “ordered” which turns into It never being fixed. I would not waste time here and look else where because you can find a better place for a better rate.

I moved into my Apartment about 6 months Apartment in February and couldnt be happier. Jayne Stephanie and Diamond the ladies in the office are so helpful and friendly, they go above and beyond to help inane way. Reading some reviews that people have written on here are not accurate. YOU make your home yourself, its not up to the maintenance or office staff to keep your apt.. inside and out clean, its up to the individual. Take pride in your surroundings and we all can make our home here beautiful..

DO NOT RENT HERE! Let me start by saying we always paid rent on time, kept to ourselves, and never bothered anyone or got complained on. I took pictures of the apartment marked with the date we moved out to have proof that we left the apartment the same way we got it and they said we painted our living room walls WHITE even though I have pictures to prove we did not! But they still kept our deposit! We never had a kitchen drawer they always said they were ordering it 3 years later they were still ordering them. Theres no storage but you cant have anything on your balcony. Gates are always broken so anyone can come in at night which leads to vehicles being broken into all the time (ours twice) and they dont care about it. Maintenance is the only person who did his job and fixed our AC for us.Now let me respond to their response. The break ins happened AFTER the security position was taken away. And we called Janie and had told her about the pictures of our living room and SHE DID NOT CARE and said it was just going to be up to corporate and she would email them and let us know and SHE NEVER CALLED US BACK WITH AN ANSWER.

1. the pool is never open they always have it locked and only clean it once a week2. They write you up for having stuff on Your patio even though they offer NO storage option!3. You´re only allowed to have one trash bag per day in the vallet trash, they do not come on weekends so it gets stinky and the walk ways look disgusting4. The office never answers the phone and when you ask for a visitor parking pass they give you looks as if you are interrupting them.5. They charge you unnecessary fees6. Maintenance takes months to fix things7. Some residents speed through the complex8. Some residents take up 2 parking spots for one car9. Not enough visitor parking10. Gate is always broken

Villa Espada is a super nice community with wide range of demographics: young professionals, families, retired folks. The management and staff continuously strive to meet or exceed expectations. I have lived in this community for over 2 years and they are always on top of any requests you need handled. Janie, the manager on site, is always on top of any complaints or requests you need handled. The maintenance staff is always quick to respond when you are in need of any maintenance issues resolved as well so thank you to the hard working maintenance crew (Jose & Donecio) for responding and quickly attending (even in the middle of the night when something seems to mechanically fail). I am pleased with Villas quick response to my requests and the overall service I receive here at this apartment community. Wonderful service, prompt nothing is too much trouble for them, always polite, and they get the job done. I love living here. The staff are so helpful even when they are so busy, a great atmosphere and very family oriented. Thanks for all that you do Villa staff and thank you to Janie for always taking care of her residents and for going above and beyond to make sure to take care of each persons specific needs.

Very Good Rental Staffing & Professional. Lovely Environment & very nice & well kept. Would highly Recommend !!

Honestly WORST APARTMENT I have ever lived at not worth 1,000 for a 1 bedroom at all I have been harassed since I moved in! The lady’s in office are so unprofessional and rude I went with out ac for about 7 whole months. You always have RANDOM FEES if you don’t pay them they harass you about things look at all the bad reviews on this place save your money not worth it!!! You can’t have anything on your balcony even though this place has no storage, the trash you pay for to be picked up stays outside for days, cars are constantly getting towed, pools never open, gym has NOTHING that works everything is literally missing, things go with out being fixed for weeks even maintenance requests. WORST FREAKING APARTMENT EVER!!!!

I’ve lived here for almost 2 years and it’s amazing, especially compared to my last place. Staff is polite and quick with maintenance!

Comforting and welcoming neighbors and staff, very beautiful and quiet. Love that it has a swimming pool and little workout room!

I have lived in these apartment for 2 years now and very respectful neighbors and staff. Janie and her staff are always so positive. Is a very safe place too.I have most of my closest friends living here now and they all have had great experiences.

The apartments are beautiful. But since I resided here 4 months ago it has been bad. There is no lighting on the outskirts of the place, the parking lots are dark. At least they fixed the entrance gate that had been damaged several weeks ago. Early this morning they tried to steal a car and were looking at the other cars to see results break down. Where is the night security that they claim to have or do they only have is to see which car has the resident stamp.

I want to start by saying the apartments are so beautiful the views are beautiful as well . When searching for a nice modern apartment for my family of 4 my husbands income never meets income restrictions for the nice modern apartments when we can well afford them but we finally found after 6 years Our dream apartment!! We are all in love with it it’s nicely spaced for our family of 4 the patios are huge kitchens are so spacious and lots of storage beautiful pool area gym and valet trash I mean what else can you ask for lol and the wonderful part is they are greatly priced❤️ I think the most important part from our whole experience with move in was Ms Stephanie she was absolutely amazing from start to finish it just so happened our move was during the Winter storm and our rental was without water and light she unknowingly offered us an early move in at the perfect time so we where blessed to move in early and have warm water and heat for our family thank you so much to the Villa Espada team . I highly recommend and will recommend to family and friends !

The management is really awesome here this place is amazing

Tagging cars with parking permits for towing, for not having parking permits... typical for this place.

Giving one star is being generous. Worst apartment complex I’ve ever lived in and I cannot wait for the lease to be up. I lease a two bedroom and one bath and it is extremely small for the amount of rent that I pay. No EXTRA storage space at all. But they have the audacity to put a paper up on the door saying that my patio needs to be cleared to make sure the complex looks nice... they have tarp all over the roof, the have a carport that has been messed up since JANUARY and the landscape is disgusting. Broken down cars in the parking lot that have NOT been moved since we’ve moved in. Can’t ever get a hold of management, call repeatedly and no one answers. Only have ONE dumpster so trash is piled disgustedly over the weekend. For as much as they charge you’d think they can put multiple dumpsters.Also, if you have small children expect them to be extremely bored. No playground on premises and the pool has only been open ONE day since we move in 8 months ago. The lady said something small and simple broke that could easily be replaced but that will probably take another year to fix along side with the other things.These apartments are only a few years old but by the looks of it they will be a total dump soon.

They don’t show no responsibility into anything at all they charge for any little thing. 6 trucks were broken into today and one being mine we called the main office and they said they couldn’t do nothing about it. No cameras what so ever no where meaning no security at all. If I could give this place 0 stars I would l.

I lived here about 3 years ago. Moved out, but decided to come back because this place is home!My fiancé and I recently fell into hardship, and Stephanie was EXTREMELY helpful. She lead us to help, and was nothing but nice and understanding along the way.Diamond (not sure if she’s still working here) was the main person who helped us move in, in April. We originally got a 1 bedroom, but ended up wanting a bigger place. They gave us all the details, and we moved within a week!When we moved into our 2 bedroom(current) the dishwasher was a little messed up. I spoke to Stephanie, she put in the order, and maintenance came 2 days later!Stephanie is really doing an amazing job here. She is very sweet!

This property is very nice compared to others in the area. I have notice lots of renovations and upgrades since i have moved in. The roofs were replaced and now they are adding rocks to landscaping were you can tell mulch was at. The pool is always cleaned but closed due to covid :( and some neighbors do need to stop throwing trash in the parking lot. this is their home too.

Well, this Villa or soso!!We moved to this apartments inn MarchI’m very disappointed with this apartmentsDue to the lack of maintenance and managementAt first they make it sound all good.Rent here is more than AverageThings don’t get fixYou just see maintenance on the cart riding all dayBut the apartments outside the lobbies are so Dam dirty !!!When talk to manger to fix things they always say will let me get with the ownerBut I guess the owner don’t care he just wants the money !!!I wonder why the Better Business Bureau know how this apartments are maintain or the City !!

Literally the worst apartments Ive ever lived in. If youre switching apartments because of covid, or really any reason, dont look here. Rent goes up every month with random new charges. Some charges make no sense, and I have to call and get them removed every month. Other charges just seem to appear out of thin air while they tell you that you were supposed to be charged for it the whole time. They also like to add a new bill after the 3rd with a due date of the first, then say you have past due amounts. If you pay your bill on time expect to see this every month. Moved in this past December, and still have outstanding maintenance requests. Drainage emergencies dont count as emergencies long as one drain in the apartment is still working. So if your toilet is out youre expected to use another drain until they come fix it because its not an emergency. If you like money grabbing apartments that allow loud late night residents (loud parties till 2am), then this is the place for you. Otherwise save your time

Horrible management! Ant infestation in my kids bedroom that was so bad I had to remove everything and stop using the room. Found out I was paying more than my neighbors by a few hundred dollars, even with my applied discount. You get fines for literally everything. Youre obligated to have valet trash and pay for it but then they restrict you to only one bag of trash per night...not realistic for large families or weekends. They set up parties to get to know management but they cancel and dont send out notices to let people know theyve cancelled the event. They do random inspections all the time for everything just to snoop. Dont ever rely on what the manager says. If its not in writing, youre screwed. Hell tell you one thing and then turn around and do the opposite. When you move out they wont even attempt to tell you if you have move out charges. They come up with bogus fees that you supposedly own and send your account straight to collections. Youll never get a call or email back. Most reviews you read from there that talk about wonderful staff and a sparkling pool are fake. Staff is horrible and the pool is always green and unclean. They tow cars without notice. Everyone I met while living there had one or more issues with management and was just trying to survive until the end of their lease when they could finally move out. Not worth the hassle!! I would never recommend this place!If I get any type of reply from them it will most likely be the same generic reply that everyone gets just to save face...We are truly sorry about the challenges you have experienced, we appreciate the opportunities we have had to speak but would love to meet and walk through your concerns in hopes of coming up with a solution. We look forward to hearing from you.Of course their intentions are never genuine and youll never actually hear back from them in hopes of fixing any issues.

6 trucks including my boyfriends where broken into last night and they have no security, front office no help we pay way to much for this to be happening almost 1,000 for a one bedroom if I could give one star I would

We are current residents and we have talk to the office several times about a noise complaint but they have still have not done anything about it and we wont be renewing our lease. If looking for a nice quiet place for your family we absolutely do not recommend coming here.

Want to thank you Samantha for helping me locate this apartment in the Villa Espada complex. I love all the amenities it has to offer. Samantha listened to what I wanted and needed and she followed through with it. I didn’t even need to think about living there it just felt right. Thank you again for all your help. I’m so happy with my decision.

We referred one of our clients to Villa Espada back in September of 2019 and according to Janie Montes we had been registered as a vendor back in October 2019. We are pretty familiar with Vendor Café which in an email she writes us that we have been set up, unfortunately it did not show up on our end. We have been trying to get a response from Janie since then and she has not been cooperating to get this resolved. My broker had to visit the property on February 27,2020 to get a response in which she gave her asset managers email, hoping to get this resolved. Still havent been resolved.

Currently still living here and I regret ever moving in. The apartments and maintenance men are nice but the office staff is TERRIBLE. You call and no one ever answers, I’ll walk in a few min later and it’s dead in the office and the staff is just sitting there.I’ve been asking for a filter for over a month now and every single day, I walk in and they don’t have one but they’re going to call the maintenance team. I run into one of the maintenance men and they get the filter for me in just a few minutes. I talk to one of the ladies and tell her about the blood that’s been left on the steps/handrail for a month and she just brushes it off and goes home. States she’s told the maintenance team. I ask the team about the blood and they have never heard of it but he assured me that he’s going to take a look. I trust the maintenance team to resolve our issues more than the actual office staff and that’s sad.Also, if you need to get into the pool or gym, make sure you know someone whose clicker works. Since I moved in 6 months ago, our clicker hasn’t worked. I went to ask for one and the lady tells me that they’re going to order some and that they’ll be in contact with me, haven’t heard from them since. I called just to check on the status and the other lady tells me they’re not going to order more but to wait until someone moves out and then I can swing by and pick up theirs.If you’re looking for a place to live where the office staff actually gives a damn, don’t move here.

They don’t answer the phone and close early. They overcharge for basic services. Additionally they are incredibly overpriced for an apartment complex located in an area with very few amenities nearby. Absolutely the worst apartment management I’ve encountered. The management is so bad you can’t even rent there if you wanted to because they are unreachable. Their website is nonfunctional and clearly so are their phones. If you show up, they are unpleasant and unhelpful. You would be better served going anywhere else that actually answers the phone.

We just moved into this complex. The office staff has been amazing as well as Maintenance. If you are looking for somewhere affordable with upgrades then this is the place to rent.

If I could leave a zero I would. This place use to be managed properly when I first moved in two years prior. It has since been downhill. They will try to nickel and dime you for leaving your trash can out past 9am, but then youll walk to other buildings and people will have trash just thrown in the hallways. They have had kids popping fireworks in the parking lot. I tried to call security and nothing happened. People are constantly fighting through the night. You wake up to glass bottles by your car left by who knows. I wrote them my notice to vacate at the end of my lease. I turned in my keys on the exact last date of my contract, and they tried to accuse me of breaking my lease. They called me weeks later saying I owed them rent when I had already moved AND turned in the keys to the front office. I spoke with them multiple times and they still say I moved out weeks after the keys were turned in because one of their people misplaced the paperwork.

These apartments are an eyesore in the del lago community. The apartment manager JANIE is an incompetent woman. Sorry excuse for an employee in general. The community is trashy. No matter what we did, roaches GALORE. There were even roaches in our FREEZER and inside our oven. The grounds were never kept, and the maintenance men never did their job. We went without a drawer in the kitchen our entire 12 month lease because the drawers were on back order. Save your money and reside else where. Bad experience overall. Again, I cant stress enough, poor, horrible management and trashy community.

DO NOT MOVE HERE! first year it opened was great. Not anymore. If you lived in the complex next door? You will love it here. Soon Villa Espada will mirror the complex next door. You try to have some Luxury, then it becomes unaccepted.

Infested with roaches! I’ve cleaned and keep a clean places I’ve had my apartment spayed every two weeks and still have roaches. If it’s not roaches it’s ants. Please DONT MOVE HERE!! Not worth the money! Can’t open my door without a roaches running inside. So over it! Neighbors are horrible and dirty. These place has gone downhill.

Great place to live compared to other apartments in the area. I have great neighbors. Yes the thumping is loud upstairs but thats a con of living downstairs at any apartment. Pool area is nice. The office has little festivities for back to school, thanksgiving, Christmas etc. The only Con is that they charge for valet trash. Been here 9 months, no problems.

Firstly, the location is decent being next to a nice subdivision and a golf course as well as close to Brook City Base for shopping and downtown San Antonio isnt far at all; You do travel through a poorer neighborhood as well as passing a junkyard/auto shops.Next, the apartment and complex were nice and the car gates always worked. The mail area is nicely done, the grounds are maintained, and covered parking is good to have available. The pool, by the time we left, was upgraded on the filter side to handle the pool of its size. Also the pool has problems with over crowding as many people bring in extra family and friends who dont live there. A few times people brought glass and broke it. Frequently throughout the summer, people would have loud parties at the pool, so be aware if your apartment is near the pool area. Not me but when I was there I saw someone who had a truck - evidently with some nice rims - on the ground because someone stole the tires in the night.I liked the manager, Mohannad, who was always very professional and organized fun events; though from my understanding hes moved up/moved on.When we moved out, we left the apartment clean. Quite some time after we left, I get a notification that something happened to my credit. Well the apartment sent something to collections for $75. As far as I knew, I had everything paid up in full and we were in good standing. This is very frustrating since I have had the same phone number and email for 15+ years now, always have my addresses forwarded, and pay all my bills. Furthermore, I used to receive emails and phone calls from the office whenever there was something I needed to do, ie pick up a package. To add further insult, my wife also was on file there and the office had her contact information. I guess I should have been suspicious when some friends we made there called us and asked if we were being charged a cleaning fee - they too said they left the apartment clean.I understand a company may clean an apartment regardless of its state, but Villa had my full contact info and I didnt receive any contacts from them - Villas phone contact was stored in my phone so I would have seen them calling. I guess it got more chaotic there - I know a few of the receptionist were/did leave so maybe the ball got dropped. Either way, I find it very poor that now I need to fight to get my credit fixed all for $75.

Mohammed was just about the only person I liked/trusted there as far as management went. The maintenance guys were cool and would work really hard to fix any problems that were wrong. No complaints with all of them. The girl in the front office with purple hair needs to reevaluate her career because shes clearly just working to collect a paycheck. There were times where wed been calling and calling the office all day with no answers. One time to be specific I had been calling to inquire some information and no one answered or if they did they answered and hung up on me and my husband. After 25 calls, yep, you heard it right...25 calls I decided to walk to the office where the door was locked from both ends (mind you it was 2 hours before closing at this point) but she was talking to people at the desk. I knocked on the door to signal I needed to come in and talk and she along with new tenants stared at me and she proceeded to talk as if I hadnt just knocked on the door. I knocked a little louder and she mustve gotten irritated because she finally came to the door and cracked it open. I told her I had been calling all day she cut me off and told me I know Im busy and was only going based off of appointments. I told her I didnt care whether she was busy or not, her job is to answer phone calls and leave this door open until 5pm every day. I also asked to see the notice or letters she sent to everyone in the complex stating she is only taking people by appointments. She couldnt reproduce it, shocker...I mustve frazzled her because after nearly 15 mins of not budging to leave and recording what she was doing to not only me but other tenants that were trying to pay rent, she finally helped me. Overall I seriously disliked her but the other girls/management and maintenance that worked there were very nice and were more than helpful. If I had to put my finger on it purple haired girl is the person others are referring to on reviews here when it comes to the office not answering or leaving before the office hours closing time. Only giving 3 stars because the other staff shouldnt have to be dragged down by her unprofessionalism. Otherwise itd be one star.

I like living here I havent had anything go wrong. I dont have roaches in my apartment and the maintenance is always on sight if I need something done in my place they come and fix it I havent had any issues with this place yes the prices are a little high but its a nice place to live

We visit my daughter and there is always dog poop everywhere. Swimming pool is overwhelmed by huge floats and unattended children.7-18-2018 UPDATEATTENTION MANAGEMENT Thank you for your Automated Response.....Love your in consideration for your residence and visitors.😬

Just Stay Away Dont Come HERE. Every night every morning I woke up with loud foot steps like if it was big foot walking up stairs. Not sure if theyre doing it on purpose. The insulation is horrible. Every now and then you can hear people revving their cars loud and doing burnouts when they get out of the gates. Nobody here has respect. Its crazy how much noise can go through the walls. Again, I would strongly recommend to look somewhere else. Unless you can sleep through the noise.

The worst 5 months ever. The place is dirty, dog poop everywhere. Dogs running around no leash. Tenants work on their cars in the parking lot, play music as if they are in the barrio, maybe it is...seems like it. Too many non residents swim in the green, yes green pool, faulty gate with no lock allows nonresidents Kids from surrounding area always swimming causing a ruckus. Management were supposedly going to fix the broken gate, when? Only reason I gave Villa Cagada one star is because its required. Find another place!!!!

This place is a total disaster, we aren’t allowed to have any kinds of toys on the patio, I pay over 900$ a month you’d figure the least we could be allowed is to have toys on there but no! Their prices are ridiculous for the type of apartment you get. I would highly recommend if you’re looking for an apartment don’t look here

Jason was amazing!!! He definitely helped me out on getting situated with an apartment thank you so much Jason ❤️❤️! You’re the best!!

Terrible my family member has lived here for a few months now & the pool has been closed basically all summer & is probably STILL closed & based on the reviews it was closed last summer as well. The lights are out on the building breeze way you need to use your light on your phone to unlock the door. Breeze ways are filthy but they claim to clean them every three months hasn’t happen to say the least. Ants ants ants had maintenance come out for them before did nothing. The price people pay for these apartments is unacceptable for how they are getting treated if mainagment kept up & did their job there wouldn’t be any complaints read the review people !

Nice and clean

Management is absolutely horrible, electrical and many other problems in multiple units even down to the foundation. This place is nowhere near worth what they charge!! Do yourself a favor and DONT MOVE HERE. Cant wait for my lease to be up to move. They do not care about their residents one bit.

The staff that works here seam to be cool but the actual buildings are trash.For starters, the floors, walls and ceiling feel like they were made by middle school arts and crafts class on paper mache day. kids upstairs constantly jumping up and down till we hours of the night. You can here when the neighbors argue till 2 am drunk.you have to pay for valet trash but it only gets picked up maybe once or twice a week.when i put in a complain to the sanitation guys they told me that everything needs to be in a bag and if even a wrapper is not in a bag they wouldnt take my trash. that upset me because my neighbors would throw their water bottles and bear bottles and to go plates and cups in my can so sanitation wouldnt take it.german roach infestation and pest control comes in with bootleg raid canscops always coming by but my car was stolen anyway because gate is always open.we came here because it was a great deal at the time but we have put in our notice to move as soon as our lease is up. not worth it.

Currently live here and management is horrible 😤 I been calling the office for days trying to ask about a bogus letter I received in my mail box about an inspection that was going to be done in my home which we werent aware of because we only check our mail weekly. If management did enter my home while I was at work they violated a Texas Law because no notice was left in my home that they had even entered!! Gates had been broken for about a week.... Random people in the complex at all time swimming making a huge mess for maintenance men to clean but if gates worked properly and if gate had a lock it probably would get better... Trash area is a huge mess all the time even though we have to pay $25 a month for valet trash pick up.We still have a good while to live here and we are ready for that to fly by with the way this complex is ran horribly

TICKS EVERYWHERE! AND WE PAY FOR PEST CONTROL! SMH

I have been having financial hardship and I brought it to the attention of everyone in the office including the manager. I was told I can pay rent and only rent so I do not accrue late fees, and any other separate charges will roll over and can be paid at a later date. Well, I recently looked at my account and have over $300 in late fees, when my rent was paid on time. I filed a complaint with the corporate office and was contacted by Samantha, the regional manager. Her response to the charges in dispute was, If you cant afford to pay rent on time, you should move out. When I explained to her that I have spoken to the office about the arrangement we had, she stated the front office denied ever speaking to me and denied knowing who I am.

💤girl in office is cute.and everything is good here

Nice office staff 👍

This place SUCKS!!! Stay away I hope they close this place down so that I can move without paying for fees. 1st off-Noise Sound proof walls do not exist here. You can hear neighbors scream at each other, crying kids and worst of all if you live on the first floor like I do; youll have to get used to noise till wee hours of the morning. And good luck filing a noise complaint... On top of being a tedious process, nothing ever gets taken care of. It literally sound like wwe upstairs. Also, since Im talking about noise. It would be nice to receive warning that the fire alarms will be tested. Thats annoying and upsetting that they gave zero notice of what they were planning to do. 2nd-The grounds. Its filthy everywhere. People constantly throw trash in the parking lot. Not to mention the valet trash frequently gets left behind cause they wont pick up unless everything is in a sealed bag. The problem is that people constantly throw loose trash outside. So it just stays there for days. Im talking food, boxes, diapers, beer cans etc. Also, No matter how clean we try to be... Little German roaches everywhere!!!!!!..There is an infestation here in the buildings, I am sure of it. I have to be careful bringing in the trash can because of the possibility of roaches being in or around it. Its that bad. I think pest control sprays sugar water. Also its very hard to see at night cause a lot of the building lights have been out for months now. 3rd-Safety. My car was stolen from here. Right outside my window in the parking lot. Should I say more? Cops and ambulances at least 3 times a week. 4th-Neighborhood People like to take evening walks around here but theres nothing close or near by. If you want convenience, I recommend city base area. 5th-Maintenance What can I say, Theyll show up eventually but perform mediocre work. 6th-Staff Lastly, All the staff including maintenance is kind. They are nice people but it just does not make up for how crappy this appartment complex is. Ive read plenty of reviews for other places and I think to myself can it really be that bad. Well, It is. Its bad here. Please Take this warning seriously STAY AWAY for your own good!...

Hate hate hate this place no one takes any complaints seriously the people who live above us are loud as hell and when I tried to tell them to keep it down the lady threatened me. So I reported her to the office and they did absolutely nothing about it. The management is a joke and so is this place we’re breaking our lease because we just had enough.

It was okay at first. No one picks up their dog poop. One of our neighbors are petty. We make a noise - they blast music until 3 am. They also play guitar, which they aren’t very good at and literally only know one song. Management tries to nickel and dime you at every turn. You can’t even have a cooler on your balcony. Apparently folded up patio chairs look like a dolly and I got threated with a $50 charge if I don’t move this “dolly.” Management wants you to fix all these errors but they won’t fix things like the dog park fence which dogs can crawl under and escape from - ask me how I know. But the only reason Management is cracking down on people is because a few tenents can’t seem to understand that the valet trash can is not for loose trash. It’s just for bagged trash so the trash dudes can come with their giant handy dandy trash bags and haul it all to the dumpster. They don’t seem to understand that they aren’t going to pick up all their beer cans one by one and take it to the dumpster for them. 🤷🏻‍♀️ The pool was either always closed during the summer due to maintenance or because crappy kids were stealing the pool gear. If it was open, it was packed with people who didn’t even live there. The walls and floors are incredibly thin. I can hear my downstairs neighbors opening and closing their sliding closet doors which makes me wonder what they can hear from us. The apt’s were painted with flat paint, so good luck wiping off any accidental marks left by furniture or the like. We renewed our lease 3 months in advance, but it looks like we’ll be dipping out before that. It’s a good place if your neighbors are basically non-existent, and if you don’t touch the walls. Or walk on the floors if you’re in an upper level (you might disturb your petty neighbors). Or if you just don’t live here... Don’t live here.

Absolutely love it here my view is amazing my apartment layout is awesome!!!!!

Moved in only been here a month and half roaches every were complained 3 to 4 times they kept telling use the guy comes every other Thursday but never showed up .went to talk to manager to let her know we Are moving out cuz they dont want to do nothing about roaches in bed rooms and in stove .have to pay 2500 to cancel contract or it goes on my credit

Apartments look great!

Very nice here.

Good apts for area

Very nice apartments

Amazing place

Not nice

Beautiful

Beautiful apartments!

Very beautiful beautiful place

San Antonio tx