This review is only for the maintenance NOT the complex itself. Julio and Xavier are awesome! They came quick and fixed my issues and put in a work order to have my garage disposal replaced. We kept having issue after issue w our AC and finally it was replaced and Julio fixed all the issues we had w the AC and was knowledgeable and very nice and continues to check on us from time to time to make sure we are not having anymore issues.

I have lived here for 7 months and I can say that the maintenance team is the best. They come within 24 hours and are very professional and always attentive. They take care of their people. Julio is always so knowledgeable and sharp. Every time we have a problem, he fixes it in minutes. He fixed a constant AC issue I was having for weeks (multiple work orders) and Julio found the source of the problem. I haven’t had any problems since September. He is the best! I recommend these apartments. My doorknob was not working and they came in an hour because I put it on a priority list. Thank you for the service! From a Happy Resident

Julio helped me with my work orders and also the maintnace team is good and nice i recommend this place

Maintenance is lowsy! The mailboxes have been vandalized months ago, and then over a month ago, I had to go to the post office to pick up my mail until the boxes was fixed. I found out today that it was up to Silver Oaks to replace the mailboxes by the 16th, and now all mail is being sent back to sender. NOT GOOD AT ALL!! Bad enough last year before COVID hit, I had them in to fix a toilet which I was told needed to be fixed. I got a runaround, so I gave up. The same with the dishwasher I had them looked at the same time. Not the mailboxes. If it was easy for me to move, I would have out of here years ago just because of poor maintenance.

Wish I could give zero stars. Do NOT rent here. 18 work orders in under 3 months. Including a flooded apartment, which they still havent had anyone come tear the walls out and let the inside dry, and we all know what grows in wet dark places, replaced a water line under the sink, and when they did, they pulled the wires out of the garbage disposal and left the life wires just hanging free. This place is horrible! Currently dealing with no water and no one answering the phone at the office.

We applied and got approved for this apartment complex, move in date was supposed to be 2/26/21. However they called us THREE days before move in that the snow storm affected their apartments and that they were pushing out our move in date to 3/12/21. That date just so happened to be the day before our baby shower so I was asking if I was able to get my keys before their “after 4pm policy” since we’ll be so busy and not only that but we had already paid for movers to get our furniture that needed to be out. They didn’t seem to care whatsoever or offer any options for us, nor would they tell us what exactly the storm had done to the complex. I filed a request to speak with the manager and he called and when I asked what the storm affected he kept beading around the bush with repeatedly saying “Texas was not prepared.” We are aware, but we have a newborn coming within 8 weeks and we need to know if there was water damage and if everything has been fixed properly to make us feel more at ease about having a newborn living at their complex. The manager proceeds to tell me the move in date could be pushed back further than the 12th, so everything seemed so unorganized and uncertain. At that point I was upset but we need to move so there wasn’t much we could do but wait till the 12th. Two days ago, I woke up with an ugly feeling about moving into the apartment and as if they were hiding something. We called and Savannah had told us that nothing was wrong with our apartment, so we believed her. But then I asked if they had a for sure move in date so we could get movers situated, yet again. She put the manager on the phone and he was rude from the start. I believe his name was Justin, or something similar. I told him how we’re about to have a newborn and wanted to know how the apartment was affected and if they fixed everything, even though Savannah had told us it wasn’t affected, I wanted to hear it from a manager. His response was “I cannot release any information.” That was it. No reassurance. No peace of mind given to us. Nothing. I asked what he COULD tell us, hoping he’d tell us everything would be fine come move in, but he again said he couldn’t release any information. We asked to speak with someone higher up and he said there’s nobody higher up. So he’s the “highest up” but doesn’t know how to talk to people who will be living at his complex and let them know that everything will be fine? My boyfriend then got upset with the way the manager was speaking to me and brought up our newborn once again, the managers response was “I know about the newborn already. Do you want to move or not?” We then brought up how there’s more reviews and pictures of bug issues and AC issues, and he said “are we here to talk about your application or our reviews?” Then once again asked if we wanted to move or not. We are getting our money back and I do not recommend this place to anybody, as they don’t seem to care about the residents moving into the complex.

Poorly managed. Property is not maintained. Maintenance is not done on a timely manner taking up to 30 days later. Rental agreement states security is on the property. There is no security. Parking lot lights and lights for the Premises are not maintained leaving many of the areas dark. Theft of Vehicle tires and apartments happens often. Many tenants move out for poor managment and infestations of roaches. The buildings are old high up keep is required just wish they would do it.. The staff in the office is. Are nice . its not theor fault managem2 is bad . staff can only do what they are allowed to do. Ive been here for 3 years allways paid my rent on time but I just cant do. Th this any longer I will be moving out so to the best of luck everyone

I lived her between 2019-2020 and the apartment itself wasn’t too bad. I think my rent was 618 for a near 500 sqft apartment (don’t quote me on that I really don’t remember the size) Sorry this is gonna be a little long. Pros and cons are all sort of mixed in here.-The sliding door would get kind stuck sometimes.-The doors to the bedroom and bathroom would stick and make a lot of noise due to the multiple layers of paint. (Pretty average thing for an apartment these days)-The area was great for me because I worked at the mall, so when I didn’t have a car, taking the bus or riding my bike was easy.I had restarted school and got my car back, I had rushed home to pick up a package and the office lady was going to make me try and come back another day to pick it up because she had just locked the door as I walked up. I let her know I work and got to school full time so my only days off are sundays and the office isn’t even open on weekends. She sighed kinda loud and did decide to give me my package after all which was awesome. I just didn’t appreciate the sigh which wasn’t too bad.I was in building 16, the people downstairs from me fought often during quarantine but they did move out. I’m pretty sure the kid downstairs from the neighboring apartment was a drug dealer cause it always smelled like weed and random college students would stop by in the middle of the night for 10 minutes then leave or pick up the guy, drive around then drop him back off.-My AC worked great honestly. I’d set it at 75 it would get kinda warm, but if I set it at 73 the apartment would cool to around 65 somehow, I didn’t mind though. My energy bill wasn’t high so it was fine. I did feel super bad for everyone else in other buildings that did not get cooling. I did have older appliances and an older thermostat, I don’t know if maybe that had something to do with it?Parking was amazing. I’d come home and always find a good parking spot.I did have a few issues with bugs but nothing a bit of maintenance or a good smoke bomb probably couldn’t take care of.The fitness room was almost never open when I went and that bummed me out because I was excited to live in a complex where I didn’t have to pay for a gym. The doors were always locked and I was never really told if I had to go to office and pick up keys or if I was supposed to get keys to go in there. I would email, leave voicemails and no one ever got back to me.On a side note, cops would cruise around in the area pretty often, not sure if it was just cause or if they were called to look around. I’ve had to call them maybe twice because some random person was walking around screaming and talking to themselves and knocking on peoples doors with a large bag on them. So naturally I was scared because my door got knocked on.-the second time I had to call was because a couple was screaming and fighting outside late at night.Maintenance was really quick and always left notes about what they did and how they fixed it. (My dishwasher, however kept flooding so I just gave up on asking for that to be fixed since I never really used it, everything else was great)They were also super nice.If water was going to be shut off, we ALWAYS got a notification about it and it would be on sooner than they scheduled which I appreciated.I loved the app they had on the phone because it made it super easy to pay for stuff and send requests.For the most part I was okay there but I transferred jobs and it was inconvenient to drive as far as I was driving and we outgrew our space.

This morning I tried to call the leasing office and did not get good customer service the lady that answer the phone the first time would not answer my question. The first time I called she hung up on me, not good customer service. Thats giving me a red flag not to rent here

The maintenance team is amazing 👌 I could put my request in at 6am via the rental app. and they will be at my apartment by 10am. Thats fast and reliable service. I really appreciate the attention to detail and reliable service they provide. Thank you very much for always tending to our maintenance needs. Great job 👍👏👌

I am a current resident of Silver Oaks and if it is the cheapest for a quick move in then your pretty much stuck out. First off the bugs are bad. I walk around with a can of Raid all the time and they are still bad. My latest fiascos is we had our dryer socket go out. The guy came to fix it and was angry as heck. He ripped the string out of the light in the wash room, manhandled our dryer to get behind it then said it was fixed. My dryer would not work after he fixed it so I had to go buy a new one. Guess what, the socket does not work and I spent over $500 for a new dryer I pobably did not need to.Welcome to Silver Oaks people.Being fair mainenace is isually some pretty good guys and friendly. They attempt to keep up.Heres an update for you, I get home and yhe wiring to the boc is bad. Now I am not an electrician but I do believe that could be called a fire hazard. So now I am out over $500 and my apartment could burn up. This is my insurance if anything happens, that everyone knew ahead of time.If people read their lease the one thing it states is AC is not covered. I thought was obscene but it is in there.

The staff and maintenance are great at responding to their residents. They have also implemented proper COVID protocols. A particular staff member, Julio, is always so polite and professional.

Place needs alot of up keep, the staff are unfriendly, the charge alot for rent the place is old

My dad just moved in this past Saturday, and I must say reading all these reviews kind of scared me for my dad to even apply but we gave it a chance and Jessy took care of my dad and was very helpful with his new move. The girl that sits in the side office was very polite and helpful on giving me directions since we are not from this area and what was in the area as far as restaurants and grocery stores near to take my dad. Over all I would say the staff has been very helpful.

Great service from the staff and maintenance specially my man Julio they respond when they can and provide the best service they can Provide while tryna watch out for COVID.

Poor management! Mabe road gate is never closed. Cars get broken into, car covers stolen ...Mail boxes get broken into on a regular basis. When I call the office to report, the rep Terry said “ oh again “. This is not a gated community!

I can only speak from my experience here .Just moved in about 3 weeks ago. I really like it here, its a step up from my last apartment I had. I like the community here, and the people here seem very friendly. The people in the office are very helpful. Had a issue and put in a work order and they got it fixed right away. Justin is the one who help me. And is a good guy. And Jesse is just the most cutest nicest person Ive ever met. She kept me up to date and well informed on everything I needed to know about the move in process. And always very professional about answering any questions I have. And thats it. So far thats my experience here.

There is dog waste everywhere, laundry rooms are FILLED with mosquitoes due to the machines not working and having water there since who knows when, the management is horrible, as well as, when calling to fix things they say they’ll come but don’t, and end up coming when we they can, which is usually after a week of having a broken dishwasher that’s stinking up the place, the smell of apartments smells like wet dog and I noticed that they didn’t even change the carpet, they simply washed it.

We just singed on for our second year, it’s a fair community with lots of beautiful big trees, and our work orders get taken care of the next day if not same day. The employees are kind but my only qualm is that the washers and dryers are always breaking down and you don’t know until you already paid for an run a cycle. Other than that it’s a great place to live in👍

Julio is very sweet and a very good worker. He fixed my dish washer and my a/c unit and he did a awesome job. He is a good maintenance employee and always double checking that everything is going well and good.

My sister was having some issues here but after she spoke with the assistant manager Justin, I have to say I was really impressed how quickly he responded and kept his word on resolving the matter and she was too. Thank you so much for taking the time to listen and more importantly, making sure the issues were resolved in a timely manner!

Very poor customer service and experience, havent had any a/c for the past 5 days, made 3 maintenance orders and still has not been fixed, all the staff members at the office are rude and dont care that a first time resident burn up at night, they cant even provide me with a window unit and havent even lived here a month, DO NOT LEASE HERE

Great family oriented place. I saw alot of happy kids playing in the basketball, tennis and a volley ball court. Im impressed so far.

I just moved in and i have to say its nice and peaceful, justin and Savannah helped us with everything and Julio the assistant was so professional at getting our work orders done

Andrea and Jesse are so fair and just in their decisions and are very professional and organized...their tenants are priority. They use both business ethics and empathy to determine how to meet their tenants needs...thank you two for your patience understanding and assistance in my families livelihood. We love it out here and are extremely blessed and happy to be part of this gated community. All our neighbors and other residents here know each other well and look over our little ones with watchful eyes. You really are awesome and super friendly great attitudes and wonderful personalities...keep up the great work Andrea Garcia and Jess....😉

What a wonderful place! Jessy made the process super easy and kept me informed with everything going on. A truly professional person! The floor plans are great, the showers are heavenly and maintenance responds quickly to every request - no matter how small. Thanks for a great experience!!

I have lived at this residence for about 5 years. Cannot beat the price and size of apartments. The staff has always been courteous with me, and my needs in the apartment. I have put in work orders that have gotten fixed In a timely matter. I know most of my neighbors, everyone is friendly.It is a great place to live. They have done many updates on the property, it looks great!

I’ve lived in the apartment complex for about four years. Good value for the price they charge. The staff has improved quite a bit since the year I moved in. They seem to handle maintenance issues in a timely manner.

Lived here for year not the greatest apartments, if you are okay with scorpions, spiders and roaches then this is the place.Parking is horrible here as well you can never find a parking space. The apartments are very old my apartment was basically falling apart my dishwasher, my faucet my toilet it was just not a great experience but i needed a place affordable but i would not recommend these apartments.

I have to say you have the greatest customer service representative EVER! Without her, i would not have been committed to be a tenant. She went ABOVE & BEYOND to do everything to help me ensure i was well taken care of. Her dedication and commitment to strive for excellence was well achieved or exceeded in my books. Thank you Jesenia for everything you do in making a difference one customer at a time. - Carlos

Wow! I usually don’t leave reviews, good or bad but my best friend just moved back to San Antonio from Virginia. She wanted something near me and we decided to stop by these apartments last month. We loved the location and she quickly moved in. Well this month she was having trouble with her payment online, which was a bit of a hassle so we went into the office. Everyone was pretty busy but the woman in the side office, I believe her name is Andrea, allowed us to sit in her office as she looked up the balance for my friend. We had such a great experience with her, she quickly gave us the information and walked us through the site to do the online payments. So friendly and we had so many laughs, definitely made us feel welcome and like we can swing by anytime with questions or concerns. Even though I don’t even live there, I spend a ton of time with my friend so I just felt compelled to compliment Andrea!

A friend of mine lives here and hasn’t had A/C since December 2018. It is now July 2019. These apartments were on the news (News4SA) where they covered this story. Trying to talk to management you can see how rude they are. They don’t care. Look elsewhere and tel your friends and family to avoid this place. It needs serious help and a whole new crew of management.

I dont usually write a review but this place deserves.I left while ago rented 2 times different years and first time was quite peaceful place with professional staff and manager thats why one star.Lets talk about second time during one year going to office and taking about issues was as common as me going to work and can say they wouldnt care. manager never there and rude no customer service experience at all.I do want to write something good but dont remember any happened to me except frustration.i finally moved out and after a while I called them about my deposit here it gets interested ( we cant help you call when manager is here) and manager never there.so after one year yes one year calling them I gave up.I dont think anyone deserves treated like that or been ignored . No matter what we should be treated as a human

I dont reside at the comple, but my sons best friend just moved in and he and his mother were given an unit where the A/C doesnt even work. My child told me it was 90 degrees in that apartment this past weekend. I have advised the mother to seek legal counsel to see if she will be able to put her rent in escrow until all her issues are fixed, as of right now the complex is in violation of the lease. HIT THESE PEOPLE WHERE IT HURTS, THEIR POCKETS. TAKE THEM TO COURT!!!!!

First off I love this place mainly because of Justin which is one of the leasing Reps. It’s quiet family oriented. Friendly neighbors and great scenery.Closer to my job and Mall . The only complaint is the bugs but after letting them know I had pest control at my door in 2 days. No place is perfect but any establishment that is willing to address my concerns accurately and gives immediate attention without an attitude gets my business and will keep my business until I purchase a house. #TeamJustin ♥️♥️♥️♥️♥️

This was a 2 just on the pretense of the old buildings but its a 1 for office staff.I just got into a screaming match with the manager himself. Communication did not work and that was unprofessional of how the treatment was. I only wanted clarification, negotiate and talk about options, if there were any. I didnt appreciate the treatment and when I was trying to finish a sentence to finish the question, I was cut off. Its a shame because I was really wanted to build a home here.Advice for future renters: Even if it verbal GET IT IN WRITING!!!!!!!You cant prove it since it was verbal------------------------------------The first thing to point out is their maintenance staff. The maintence staff is really on top of there game when it comes to needing things fixed. I do understand this is an older establishment and I also will say the price matches the Sq ft you pay for. I have lived here for a year and wanted to renew and upgrade but that decision changed. While Ive been here, I have dealt with: infestation problems(Sugar ants, spiders, cockroaches, Bog Flies,) broken dishwasher multiple times, pipe leaks, A/C issues, water turned off without notice and constant turn offs with notice. I will say they responded to the issues but not all of them were fixed. They do there best.This is an old establishment and some of these happened but it was to much for just living here for one year. I was expecting at least 2 year tops. The walls are thin, you can here everything. In the section I lived in, constant music, constant people fighting, random people walking in and out of the community, and the mail boxes look like theyve been beaten open.Its only been a couple of months the gate has been fixed.When I first got here, I loved the staff and the management team. Martha was the lady who got me into this place and man I wanted to stay here so bad, but I cant do business with the staff that is currently working.I will admit I had bank and card issues that caused issues on my account and I was late a time or two, that is bad business on my end. What I wasnt okay with is the rudeness and lack of communication from the office. It felt as if, when I mention I lived there, the attitude switched. There really just was a negative tone and attitude.If you didnt pester them, they would just ignore what you were trying to communicate. It makes it really difficult to work with a place that makes you feel like you have to pester them.What they also dont tell you is, there is a convenience fee of 18$ to use a credit card to pay for rent. If you have mishaps on your banking, the option is denied for a whole year( even if you dont renew) and you have to use card, money order or moneygram. I dont have any issue with the choices, but knowing ahead of time what options you have and what you can and cant do always helps. Most apt complexs dont have an 18$ charge everytime you want to use a card on an account. Especially, (someone like myself) who like to do weekly payments since I get paid weekly.Even now I am having issues with me not renewing my lease. You recieve an email and are asked to reach out and respond via phone, email, or office that you have to have in writing.I was told by the office and on the phone that I could email and give a notice of a non-renewel. I emailed on March 15th. It is 3 days until my lease is up. Ive been applying to another place and get notified by them, my current apartment says Im renewing and I could get denied.Im a resident. I understand the world is in a crisis and I understand the protection and protocol and things are caotic, but business is business.It puts me in Jeopardy of not having a place to live when, I wasnt notified or reached out to. Especially with the conditions of the country.I love this establishment. I love the area and I really liked the price. I really wanted to upgrade up and make a life here with my partner. But the business is bad. There needs to be better communication and a genuine care for people who want to liveHope this helps!

THESE APARTMENTS ARE TRASH! I recommend you do not waste your time moving here my a/c went out last week and still hasn’t been fixed I called emergency line and they cannot do anything because it rained earlier I called the other day and someone didn’t forward the calls so the emergency line wasn’t working!!!!! No a/c and it’s 95 in my apt that is against the contract and I’m sure this is a SAFETY FOR MY HEALTH!!! I will be moving out ASAP!!!!

If I could give this place 0 stars I would . First the new office manager is rude and condescending. There is never any acknowledgment given regards our issues and concerns . Last year we had so many issues regarding our AC unit going out and continuously breaking down for various reasons. So this year I went in before any issues and ask to be give a window unit since I don’t want to have any issue this summer the office manager treated me like I was over reacting and said well we have to show that your ac can’t be fixed and I don’t see any recent work orders 🤔. I wonder why maybe because winter just ended! I said fine. Two weeks later what happened my AC goes out the lines are frozen. So I submit a work order . And NO one comes out. The excuse I was given was because it’s raining and no one can work on the outside units because of safety. I understand that it is a hazard, however no one has to go outside to work on a frozen line !!! All that needs to be done is to clean to coils which is inside the apartment! I had to call the after hours maintenance line to get someone to work on it after 2 days without an AC unite where it is 85-88 degrees in my apartment!! 2 days later it goes out again . I’m left a note to call the office to get info. I speak with Jesse who gives no acknowledgement as to how I as a CUSTOMER who pays you money is having so many issues . Then she passes the phone to Justin who asks how he can help me?? First I wasn’t told I was being transferred I just got passed off to another person. Second If your in charge of work orders you should know how to help me already why are you asking??? There is no acknowledgement no sense of ownership and ultimately I’m made to feel like I’m bothering him with my concerns !! This place has the rudest people working in that office!!! Martha is the only shining light their who knows how to speak too customers!j

The staff was nice. Jesenia the leasing agent that was working with me was amazing! She worked with me to get the apartment and floor that I wanted. The follow up time was great she gave me a call as soon as I was excepted. Everything went really fast, I had no problems on my move in date. It really was all I could of asked for in my situation. Thank you!

My sister and i were attempting to lease an apartment here and the whole process was dragged out. Very tedious. The manager seems to never be in the office. What took them a week to finally give us a yes or a no on an application that we had been working on with them for a least 3 weeks took our current apartments only 3 hours. We think that they might have either had a problem with my occupation or something but if thats the case why not just tell us no you werent approved not to mention that our window to move out was getting smaller and smaller and we call everyday and everyday the manager is not there then finally the day we decided to find an apartment elsewhere. We called the silver oaks apartments for our deposit on the apartment they were supposed to be holding for us to get our money back and the person we were working with says oh yall were approved this morning ??? Annnd no one felt the need to call us in the morning and tell us the news given that fact that we expressed we had to move in a short amount of time. They waited until 1pm for us to call and say we want our money to tell us that we got approved and that only the one who could give us our deposit back is the manager whom btw is never in the office if this is how they treat people who are trying to move in i can only imagine the run around people who actually live there have to deal with. Management and every person working in the office is poor at best. I have kids why would you play with someones time and keep there money to put the icing on the cake is an understatement

I received nothing but the best service right from walking in, I spoke with Justin who was very knowledgeable and answered all my questions and concerns. Honesty and sincerity is very important to me and I felt that immediately. Thank you for all your help!

I currently live here as of march. i like the staff (Savannah is cool AF) the washers and dryers to this place are mostly working. Overall this place isnt bad. if you have Julio you are good on maintenance. i had my AC unit broken and he fixed it but it took some time since they have 4 AC workers for 500 units. if you have any problems here just let the front office know but dont forget to follow through with alot of your concerns also give them some time they arent going to fix all major problems with a snap of the finger. Everyone in the complex will work with you if put in effort trust me. this is my honest review

We moved in a few months ago and couldnt be happier with the apartment and community! I also want to note that Justin is always helpful and addresses concerns immediately with professionalism and kindness! The entire office and maintenance staff make this community feel like home!

No air conditioning is a serious breach of contract and nothing to scoff at in mid 90s Texas weather. The apartment manager is scrum who doesnt care one bit to fix it, lets see them try to fix their poor ratings then. 0/5 stars

Justin is always helpful and my go to person. He always goes above and beyond to ensure am taken care of. Ask for Justin if you’re in the market for an apt home.

If I could give 0 stars I would. Slum lord apartment managers. My A/C has been broken all summer, they know there’s a malfunction but they only continue to replace the Freon, and told me so when I went to speak to them. They’re completely ok with their residents living in 90 degree apartments. When I first moved in they told me they cleaned the place, but I found stuff that belonged to the former residents and the place was infested with roaches, when I went to speak to them they told me I should be used to it. Their pools are constantly dirty, not even deep enough to swim in, and the parking is atrocious. Most times I have to walk across the complex after finding a spot. The gates are never locked because they’re always breaking down so anyone can get in.

Jessie helped me lease an apt and I had a wonderful experience at silver oaks! If I didnt have to move I would still be in the office drinking coffee with Jessie ! Thank you so much for all you do !

I had an amazing experience with the help Jesenia ! She gave me a lovely tour of the facility. Have to say hands down due to this experience my family and I are filling out an application. Thank you so much to silver oaks and their amazing staff.

Great office Team. Jesenia was great. Helped me get my first place to call home. Its not perfect but home is where you make it. Thank You Jesenia for your service and for my new Home.

I have had a pleasant experience here. It is cheap for the area and no one bothers me. The rent is cheap, but the apartments are not cheap. The larger units have washers and dryers. I dont use the community pools, rec center, etc. often, so i cant say much on that quality. Neighbors are friendly and there is an even amount of young couples and families living here. Also, they are welcoming to first time renters. Keep in mind that the complex has been going through major improvements lately. So response time for minor problems in your unit (if you have a problem) will take a bit longer because so much is going on at the moment. Just be nice and respectful and you wont have a problem.

Jesse was amazing she assisted me and was very helpful, however living conditions is not the best. Maintenance did not do what was supposed to been done in a timely manner took multiple times of me requesting for things to get done. The stars are for Jesse and all she has done and helped me with otherwise this place is not the best. Also management is ruse went by just recently because no one is in office or answering phones. Looked inside window saw the woman walking around but the moment I knocked she rand into her office shady.

The newly hired maintenance man Mark did a fantastic Job handling my previous work orders. I have had no issue since from replacing my sink to fixing my disposal. Im very great full for his service.

Jese is a great leasing agent. Very informative and made the process easy. Thank you for a wonderful experience!

Currently live here and the a/c constantly goes out. They need to buy and remodel these units instead of trying to constantly fix the old broken ones. The a/c shouldnt go out this much.

Staff is lacking in areas. Overall for the price its worth it Imo. I love my new apartment minus not having washer and dryer hookups but Ill live. Community is friendly and the atmosphere is welcoming. Not a bad place for couples or singles.

Jesenia is a very caring and knowledgeable agent. I was faced with several difficulties and she did everything she could to help me. I cant say Thank you enough.

Nothing false about these reviews. Had roaches, AC didnt work for weeks and the office didnt care at all. Stayed a year then moved in to an apartment down the street that is 5 stars. No bugs maintenance is great and the office even remembers your name. Run fast away from Silver Oaks.

Julio fixed my ac when it was hot and it is blowing some badass cold air, and now that it’s cold the heater is working just as good!!

I moved in over the weekend and have had no issues. Justin was my amazing leasing agent, he was so helpful and made sure everything was perfect for me. I look forward to my next year here.

Jesenia is the best leasing agent Ive ever met. Her skills soar past only leasing as she attends to complaints and or concerns promptly and efficiently. Definitely one of the reasons I chose Silver Oaks.

I understand everyone wants to save money but these people suck. AC went out 5 times. Went without AC for a month before they replaced the unit. They started doing construction without notifying anyone. Woke up to loud banging. Last time I woke up to a loud knock at the door to tell me to move my SUV so they could start roof repair. If you work nights this place sucks. Work orders take months before they repair. Office people are rude. The maintenance people are actually nice.They shut the water off to the apartment complex without giving notice a few times. Sucks when you need to get ready for work. I truly believe this place could be better if they had new management or owners.

*If you are a female or have kids please read my review.* So I get out of work after 7pm but have come home during midnight for late shifts, let me just say how UNSAFE it is for a woman to live here especially in the buildings near the front. First of all the outside lights are very dim almost non-existent. Second of all parking is EXTREMELY terrible, especially in buildings by the office and in front of office all the way to the fitness center. After 7PM forget about having parking within 150 feet. If you get here after midnight maybe having to park at the other side of the apartments 300 feet away and passing though the front gate that never works and in the pitch dark. I definitely do not recommend this place especially for people like women or people with children. You might hear gun shots at night or see police cars looking for people constantly. Not to forget that during the beginning of my lease the AC went out for almost 2 weeks in the hot summer I could not stand to be inside. Toilet went out for a week, had to go use my friend’s toilet a few mins away for that time. Also heard of other residents that had water leaking into apartment during hard rain. Many residents here have big dogs and they NEVER clean up their dogs’ poop so you might step on poop in the grass since there isn’t even sidewalk to begin with. Not to mention the loud barking from big dogs confined in small apartments. The concrete can get filthy and they don’t ever power wash it, so because of how dirty the apartments can get you might feel embarrassed to have people come over. Some of the residents here are questionable and they sometimes speed around corners since there isn’t any speed bumps in many of the parking. If you do decide to lease here after all, make sure you know the unit and are able to see it’s location before anything or you might be thrown into a P.O.S. unit after being shown a very nice model unit which is what happened to me. The very front buildings look reasonable but be sure to drive around and see how dirty and ghetto it is In the back. Oh and don’t forget to drive in at night to see the parking situation after dark hours. I’m sure you won’t have a problem getting in since the gate doesn’t even work or hasn’t worked since I got here a year ago. This place sucks so much. We have had an issue with scorpions, big spiders, and cockroaches in the house. My husband and I were laying on the bed and out of nowhere a scorpion landed on his shoulder from the ceiling. Just today I was walking in the bedroom barefoot and almost got bit by a spider that blended in with the carpet. Lastly we have a very embarrassing problem and as do other residents where the toilet doesn’t flush fully and the poop will not flush. I am leaving soon and I’m so happy to leave this sh*thole. *For privacy reasons my name has been changed*

Silver Oaks Apartments, my home, reported that my AC was not cooling over three weeks ago. Air set to 60, thermostat reads 70, my own thermometer reads 80. I feel like Im baking. No attempts to fix the AC or contact me have been made by my leasing office. When I have called or walked into the office, I have been told, Im on the list.

The leasing process has been so easy for me thanks to Jesenia! Shes great to work with, super smart, fast, and really cares about helping you as much as possible. Shes made our process so easy and fast, if leasing or looking I suggest asking for Jesenia :)

Me and my husband had been looking for a place to live for a while and came across Silver Oaks, we toured the place, (ASK FOR Jessenia ) Singed the papers because we LOVED IT and waited until the end of October to move in. Now our first day was a little rough I must admit. The apartment unit we moved into wasn’t ready as it should’ve been but I did speak with Jessenia, as she had been helping us through our moving process, and she did everything she could to get everything fixed that wasn’t ready.I was so worried that this place was going to be a living nightmare. BUT THANKFULLY it hasn’t been so far. We love it. It’s a place we can call home.Jessenia has been such an amazing help on whatever we’ve needed, any questions we have had she’s helped answer even after we’ve moved in she still continues to be such a great help.Justin (asst. manager) has also been help ! Responded quickly to what needed to be fixed.I honestly believe there are bad reviews because something doesn’t go their way or people just being WAYYY to dramatic.It is an older complex but I believe they are trying their best to fix issues here and there.

I lived in this apartment for almost a year now. Im counting the days until I move out. Since moving here its been one thing after another. My car got stolen on Monday from this apartment. I call management if the know anything and I was told to leave my information and management will call me back. Thats been 4 days ago. The staff in the office are rude and they dont give a crap about you once you sign that lease. Ive had a problem with roaches since moving in and management is no help when it comes to what you need. I have paid my rent faithfully with no late payment but you cant get them to help you with anything. Worst apartment Ive ever stayed at. Cant get a hold of manger or assistant manager. They give you the runaround for everything.

Jesenia was very helpful and informative when we came for our visit and tour. Very nice and helped me a lot!

I advise people to look elsewhere. It took them about a little over a week to fix our A/C and it was around 95-100 degrees F. The inside of our apartment was around 90 degrees f. My baby was crying and sweating all week long. Every day I would go and complain and they just kept saying, We are doing everything we can, everyone has their problems, youre not the only one. What kind of answer is that???We moved out and got a bill because they needed to change the locks and do some carpet cleaning, but cant send me the bill. Every time I call they just say, Yes we will mail the statement out to you. Its been 2 months and I have yet to see what they are charging us on. I dont recommend these apartments to anyone. Its too expensive for a small apartment. You could rent a house for a lot cheaper and have a front and backyard. Dont move in here!

So I lived here February 2017-September 2017 THANK GOD ME AND MY ROOMMATE DECIDED 8 MONTHS BC THESE WERE THE WORST APARTMENTS EVER PLZ LISTEN TO THE REVIEWS BC WE DIDNT ! A/c was constantly broken we out ac units both our room that we bought and we were on top of the example room so they did not like that but GUESS WHAT WE DIDNT LIKE OUT AC BROKEN 24/7, also ANTS EVERYWHERE! E.v.e.r.y.w.h.e.r.e ! And dirty water YELLOW DIRTY WATER ! Plz don’t move here ): no matter how cheap it is it’s not worth it !

The absolute WORST apartment I have ever lived in. Theres roaches everywhere, literally everywhere. The staff is horrendous and completely unhelpful. They have lost every package Ive ever had sent to me. Anytime when questiong the staff theyre either uninformed, disorganized, or just frankly dont care. If you value a decent apartment with at bare minimum mediocre staff available to assist youre rental needs do NOT LIVE HERE!

It’s really sad that this place is not as good as it looks. Lots of crime, I had my tires stolen off my truck and we had stuff stolen off our back porch as well. Non-handicapped People park in the handicap spaces and generally have no respect for anyone else. Our neighbors were AWFUL - screaming at each other day and night, smoking pot in their apartment with their young children present, leaving tons trash outside constantly, and generally just being disgusting and unthoughtful for their neighbors.Also beware - the a/c units are old as Father Time and you will pay an arm and leg for your energy bill during the summer. To give you an idea - we kept our 2 bedroom apt on 78F-79F and our bill was often almost $200 a month. Absolutely ridiculous. We didn’t run the heater during the winter and our bill was closer to $50.Don’t go here if you can help it.

I never lived here but stopped by one time and the front desk clerks where rude. Never going back.

Management is very poor at dealing with repair issues, Kelly King will hide behind the phone and corporate and will not speak to anyone. My daughter had requested numerous times to have her AC repaired and they neglected to do so in a timely manner to the point I had to get involved. For those placing your kids in a good place just skip this place (Silver Oak Apartments. The corporate office Equimax Management only has an answering service and so far no return calls from corporate.

These apartments suck! They are cheap for a reason. Maintenance sucks and they take forever to do any of the work orders. Front office ladies are rude. I would not recommend living here AT ALL!!! I only had a 12 month lease and Im NOT staying here for another year, moving out as soon as i can! I hate these damn apartments!

After reading all these reviews. I’m not even going to look at this place. Thanks for the heads up!They look good from the parking lot though.

Justin and the new staff have been very nice and helpful with me. Thank you for all that you all try and do to accommodate us residents.

This place sucks. Manager of the apartments and maintenance workers are worth a damn. The head maintenance man just ride around on the gulf cart all doing nothing. The other maintenance work have on idea on what theyre doing. Came home to my restroom flood. Manager said that she is not going to send maintenance, for us to clean up the water and if it is still leaking, to just keep cleaning it up. This is the 6 time that we had a leak . They still havent fix the leak in the master bedroom from the washer outside...

WORST APARTMENT EVER!!!! Ladies in the office are very rude especially Maria who does the work orders, shes there once a week. So you have to wait weeks to talk to someone. I have put in a work order a month ago and it is now April 16th and no response . the plugs dont work . our disposal was cogged up the first time I washed dishes. The appliances are out dated. There has been times when the oven or the burners stay on cause i cant see the numbers or letters on the knobs. The WORST part is the toilet, the toilets dont have enough pressure and when flushing the toilet. Poop still comes up. The AC doesnt cool. Just so many problems from day one. I have only been here for about three months and it is the worst experience so far. I hope they can get someone who is more politely and respectful and actually does the job done this is ridiculous.!!!!

Martha was such a big help in moving me into my very first apartment she explained everything and helped each step of the way my apartment is great!

I have been with the A/C or hot water for 2 days because of miscommunication on their part and still nothing has been done about it. I spoke with the assistant manager (Not customer Oriented )had Attitude, like if he was doing me a favor of me living on property. I was denied means anyway of getting in contact with property manager. I hope if there is any higher management that looks at this post to give me a call.

You get what you pay for, maintenance is horrible they dont know what their doing and are lazy, my refrigerator is invested of roaches, the carpet smells horrible, people smoking drugs all night, teens having public sex, there are aggressive breeds and multiple dogs in some units, the power outlet always turns off every other month, a/c never works. The back neighborhood are always heard of gunshots and people shooting up in the woods. Dog feces everywhere, and office staff are no help, and the property owner never cares.

This place has rats, stray cats and roaches and litter is all over the property with dog feces all over the walkways and cat vomit. It is horrible and the manger King is rude and the billing is always a mess. I had to go to an attorney to help with the billing and King has not addressed the issue yet after months. You can not get information for their corporate office and the listing they give you for the location of the corporate office doesnt exist. This corporation should be investigated and something done about the way residents are treated by this manager. I would not recommend this property to anyone. I have notified the military concerning these issues. It doesnt deserve even a one star.

Terrible environment at these apartments.Stray cats everywhere, roaches outside in the wood and inside the apartments. Needles left by drug addicts, and the staff is rude and inconsiderate. Maintenance never comes when needed. I had a bad leakage in my ceiling and they never showed up to help. The Air conditioner is always breaking. The told me to clean up my dogs poop, Because they need the area nice and clean but yet you find needles everywhere you go. Its disgusting and unsanitary. Also people here are always noisy, and let there kids be everywhere without adult supervision. Kids started breaking glass outside of my building and they said they were just having fun.

The price for the apartment is decent but living here...is less than decent when they say 24 hr mantience they mean exactly that you have to wait 24 hrs for someone to come help you with anything this complex constantly has water problems if its not the water not running in the kitchen sink then the ceiling is leaking and if its not that then the toilet doesnt flush properly and if the toilet flushes then it will continue to flush for the next 30 mins and if its not that then your going to be taking a cold shower. Not to mention the water leaking from the laundry room into the bedroom and next thing you know there are black mushrooms growing out of the wall in your bedroom less than 2ft away from your bed.

Justin is fantastic! Best manager ever

We havent had a working AC for over a month and no one seems to care or know what to do. Ive put in so many maintenance requests inthe app and in person but everytime they send someone out, it works for 5 minutes until the maintenance worker leaves, and then it stops working. Or the maintenance worker says Ill be right back Im gonna fix it today, and then NEVER comes back to fix it.They never give you an estimate of the time that theyll come by to check the AC, so if Im at work and they try to come in, THATS IT they tried and dont get back to us for another 2 weeks.Its just sad that my family and friends cant come and visit because theyre so uncomfortable when they do.Its like they try to find ANY excuse not to help you or repair their outdated equipment and ac units.

I have lived here for less than two years. I have hated it. I came in with so many things wrong with my apartment, they ended up fixing some of them. They just push the rest of the problems to side. I am currently waiting on two sink leaks to be repaired and a washing machine connection as well. The only reason I am here is because of convenience due to family living here as well. Do not rent here, it has been one big headache. Plus the kids from other neighbors run wild and break everything.

The first day we moved in we had issues with the AC and we talk to the manager and still it hasnt been fixed its been since August 25, the stove has one broken burner the drawer to the bottom is broken, the toilet to the master bedroom wont flush right we have to pour water to flush it and dishwasher is spilling water out . we are very unhappy tenants.

I love all the staff; Hector, Gus,Danny, PJ, Mike, Daniel ;the office team, Jesse, Martha, Justin, Maria, Andrea, and Kelly.In July, I had an aweful apartment to move in with numerous violations where the staff agreed with me that I shouldnt have moved in.It took 1x of my notifications to the office of all the violations and within a week, all of the violations were corrected to my satisfactions.I am elated and thankful to the Silver Oaks Team for diligently working together for my satisfaction and making my house a HOME ❣️

I have been approved to move in and had planned on it however i am getting push back on being able to view my apartment sooner then the day prior to move in. I had a leasing agent that told me the soonest they could do it is the Thursday before move in which is on a Saturday. That leasing agent is no longer working there and now i am being told that there is absolutely no way (as if Im crazy to want to see it before) i can view before the day of move in, i was told this very rudely and i was told that if i didnt like the apartment and decided not to move in that was a personal problem and to not expect any of my money back. I have been hung up on twice and very mistreated and have yet to be able to get a hold of the manager. The past few days the phone rings and rings with no answer. When i went the sign says 5:30 is when they close but the door is locked at 5:15. When i asked for the corporate number i was told to Google it and got hung up on. I am a single mother and these apartments are one of the only apartments available (in my price range) in the boundary to the school i want my daughter to go to. I could have been reassured that the models shown are no different than the apartment i would be moving into. But i got nothing. I hope i am contacted soon and can either get reassurance or my money back.

When I was first looking for an apartment and at reviews I was skeptical because sometimes people write reviews out of anger when they do something or have something handled in a way they dont like. However after having lived here since March, I wish I never moved in. The first red flag should have been that we didnt get to see the apartment we were moving into until the day we moved in. So we basically moved in blind we were told the building number two days before when we dropped off paper work. When we got the keys and did the walk in inspection after we where told that the apartment had to be cleaned and painted the carpet looked semi vacuumed, but near the windows were spider webs leaves and even dead bugs. There were painted over cracks and areas that you could see were replastured over and over again with layers of paint. The kitchen cabinets were painted inside and the paint its self was either so fresh still/cheap that the rubber linners I put down are stick to it. The screen door on the patio was stiff and when we tried to close it came off the track and we saw the wheel was broken. One of the vents in the kitchen has some kind of debris stuck up in it like grass or feathers. We reported these things only for us to be told we have to submit a maintenance request to have them fixed. We were told we could clean the ceiling vent ourselves; even as the bolts are painted over on the grate I asked An the maintenance person told me yes. For a 1bed/1bath: Our toilet broke down twice, our AC has been broke 3 times, I never had to deal with bugs (Beatles, roaches, silverfish, spiders) finding their way in until here; between the first day we moved beds being around the middle of march this year in until this very moment. The water pressure had been going in and out most recently but they finally fixed that. The parking can be horrible the front of the complex is made to look pretty well drive through youll see theres no painted lines theyve all faded away. They claim to have multiple maintenance crews but it honestly feels like it the same 4-6 guys working the whole property; they do work hard but to get anything done can take well from 2-7 business days. If youre lucky. Its not based on when you submit your request or what your request is, its determined by the property Manager who tells them what to do first everything else falls to the side. An just maybe if you have a medicine condition or concern they might take care of you a little more quickly depending on what it is you need and how they relate. The people sitting at the desks in the office are Leasing Agents they cant do anything for anyone and thats exactly what Ive been told by them. They are there to set up leases or if you have a package to pick up or need to pay rent thats about it. They dont live on property they just talk about it. The maintenance staff well at best I dont believe they live on property either because when we have had one show up for an emergency call it took him 3hrs to show up and he was in off hour cloths. The after hours voice service is a 50/50 shot of being helpful at best they just take a message that might or might not make it to the manager you never know. To be honest the whole time Ive lived here I dont think Ive ever seen or spoke to the manager directly. By far of all the places Ive ever lived in my life, this is one of the worst. You are better off paying Motel 6 for a room then living here.

Horrible Horrible Horrible.Maintenance was horrible in that everything in the apartment infrastructure (espacially plumbing) was outdated - Management was absolutely horrible at allocating work orders and things took weeks to get fixed, to include AC, dishwasher (which broke three times and somehow connected to our garbage disposal - nasty).Also, after leaving for over a year due to a PCS (military) move, my credit score dropped nearly 30 points because of an erroneous write-off balance the apartment complex claimed I owed and never did. They waited a year, never once tried to contact me, then sent me to collections for a false balance I never had...Buyer (renter) beware.

No hot water on Thanksgiving. No answering service picks up. It rings and rings and rings. This apartment complex never ceases to amaze when it comes to dropping the ball.

Will not deal with the bugs in my daughters apartment. No matter how many times she has complained. Just recently fixed the rodent problem. Not very good management in my opinion.

I have lived here a few months and I was promised pest control if asked for it. I have been asking for it since i moved in because the roaches are crazy. and still nothing. I didnt over react because i can always just swat them with a shoe.but then my freezer broke (is still broken). I have requested maintenance take a look at it three times already . its going on a month without a freezer. not to mention all the food I had in there has all gone bad because of it.dont live here.

I have lived here for a year and this is the 5th time my A/C has gone out. Average waiting time to have this fixed has been anywhere from 3-7 days. If I could give them negative stars I would.

Lived here a little over a year. My lease was up August 2015, and i was paying month to month until i moved in the beginning of November 2015. Now I am being charge with over $5700 which was sent to the collection agency, for missed rent payments??? OMG I want to scream, Ive never been the type of person to leave a bad review but they earned it. I literally live in a different state since November, like really? how can I possibly be there??! TF and I spoke to someone there and told them I was moving and also turn the keys in. Never again!! WORST APARTMENTS EVER!!! DO NOT I REPEAT DO NOT MOVE HERE

Horrible place to move in! Infested with Roaches, A/c has not been working and Jesenia is horrible. They will not let you speak to manager and they lie to you. DO NOT MOVE IN THIS PLACE LIES AFTER LIES! Jesenia has very bad customer service and very Rude. I will be calling code compliance and even calling the news. Yes rent is cheap but younger what you pay for ROACHES, SHOWER LEAKS, A/C DOES NOT WORK!

Horrible customer service at the front office from Jessica. She had a horrible attitude when calling us about the case number she needed. She said I wouldnt be calling if I didnt need the number how unbelievably rude to speak to a tenant that way. We hadnt even moved in yet and she has the nerve to speak to us that way! My boyfriend moved in and the same day the ceiling is leaking! He got told put in a work order like are you joking?? We are going to get mold from the leak and there will be a lawsuit then. I do not recommend this place unfortunately we signed a 6 month lease so were stuck here until its over. Great! God help us.

Well its got better maint wise but my bathroom tile is ruined mold on my kitchen tile. The woos under bathroom and kitchen sink is rotted. I hope they dont want damages when I move out. This happened over the years from water leaks that took days and weeks to fix.