When my AC stopped, Betlem took my call at 11:32am and Nate-the technician-was on his way within hours (several other companies were booked through next week!). He showed me the steps he took to diagnose, explained what was going on and taught me what I could do to keep using my 24 year old unit. Prompt, courteous, helpful, honest. Highly recommend Betlem!

I had an AC issue at a home I just purchased. They came out within hours on the same day I called. They fixed my issue and the tech was very honest. He told me I had an older system but it was still able to be repaired. I appreciate him being honest.

I have used Betlem Residential Services for the last two years and they have done a terrific job maintaining my HVAC systems. Most recently they installed multiple split wall units along with redesigning the majority of our ductwork. The team was professional, courteous, and took the time to ensure I fully understand the process every step of the way. I highly recommend their services.

Betlem responded immediately to our AC unit breakdown, offered a temporary fix and quickly ordered and installed a new AC system. Great service and a professional sales experience.

A HUGE thank you to your company. Our drainage pan was cracked on our air-conditioning unit. My brother, who used to do heating and cooling, came over and accessed the problem. Every company out there, that we either called or came out said they couldnt help us or told us we needed a who new furnace and air- conditioning set up. Its always easy to spend someone elses money. I just didnt know who to trust anymore. My brother finally told me to call Betlem Residential, as he used to work for this company years ago. He told me they would be fair and honest. My brother left me with a picture of the part that needed to be repaired and all of our serial numbers on our furnace. I called and spoke to Keith. He was a life saver. I sent him the pictures that I had, and site un-seen, he was able to order the part and fit me in all within a week. Rob came out and fixed it today and I could not be happier. Just like my brother said, your company is fair and honest. I didnt get raked over the coals. I will be recommending your company in the future to everyone I know. Thank you again!!!!!

When my old furnace gave out on a Friday afternoon, someone was able to get out to check it quickly for me. When I decided to go with a new unit, Steve came out not long after to get all of the paperwork together for me, bringing space heaters to hold me until they came Monday. James V. and John S. came Monday and did a thorough and professional job, including cleaning up afterwards. Everyone was genuine, pleasant, and professional. Would certainly recommend them to anyone!

Mason S. was professional, friendly and helpful with our service call.

John and James just installed a new boiler in our house and truly went above and beyond. Professional, courteous, and did a fantastic job. Thanks guys!

Very professional. I called explained what was wrong they had a tech come out the same day and arrived on time. Quickly diagnosed the problem and fixed it. The price was good considering I had called 2 other places none could come out the same day or they could but wanted to charge a emergency fee around $160. Was very happy with the service and price. I highly recommend them for residential furnace services.

Betlem quoted me a whole new furnace plus AC, but they wont return my calls to schedule the installation. It was a complete waste of time.

Our furnace was acting up a few days before Thanksgiving, we had a service tech visit our house on Monday and then the furnace stopped working on Tuesday.Steve G. sales engineer was quick to provide a quote and get us booked for a new furnace install 12/1 to 12/2. He also made sure that we had enough space heaters to keep the household warm. He even ordered safe space heaters for our toddlers.James Viele, our installer did a fantastic job. He was very professional and thorough. He walked me through what he had to and the pipework looks very professional. He checked all of the base board lines several times and made sure everything was working before he left, instructed me on the new thermostat, etc. It looks awesome and I am already nice and warm!All in all super impressed and very happy Betlem was able to get use heat again so quickly right before the holidays.I forgot to mention, James and the other installer wore their face masks, booties, and cleaned up the basement. A big thank you!

Was promised 10 year parts & LABOR warranty. But was not provided paperwork. So after we had to go outside and secure the serial number off the unit, and then go online to register the warranty ourselves, it said 1 year LABOR. After multiple attempts to rectify, were still being told the correct warranty is in the mail.NEXT, we were told 18 months, 0% financing. Again, we had to apply online for this and when we completed the application, it returned info 17.99% for 48 mos. Again, were told we will receive a corrected version. What we got via email from Betlem was a 23 page document ( not a professional loan application) written in 20 different size and style fonts, (looks like it was written by a 6 yr old) and at the end theyre saying we have to join some credit union I have never heard of.Not signing anything that doesnt even appear to be a legal document.Worst part, you cannot get a callback from the salesman.

We needed a new furnace in the middle of winter. Berlin was here the morning we called and the furnace was installed less than 48 hrs later. They were professional, courteous and knowledgeable. I highly recommend them.

Tech Mark, Sales Mike, Admin Michelle Installers James V and John S all very thorough and professional. I appreciate the excellent job they did explaining the system.

Dave called before he came. Dave was polite and was very careful about social distancing and wearing a mask. He brought a new filter and was prepared to do the job. Dave was professional in the way we expect of Betlem. Thank you for sending Dave to our home for the hearing maintenance. We are looking forward to having Betlem in the Spring for the air conditioning maintenance. We would be comfortable with have Dave work in our home anytime in the feature.

I had the technician come for yearly service of my furnace and air conditioner. He took a couple of measurements of the furnace. And he used his hose to spray out the air conditioning unit. He told me it was fine to leave the leaves in the air conditioning unit. Much different than what was done last year. I didnt even get a new furnace filter.DEFINITELY not worth the money!! I can spray the air conditioner unit myself.DONT WASTE YOUR MONEY.

It was time to replace our 27 year old central air conditioner. We called Betlem residential after using them for a furnace problem 2 years ago. As with our first experience, this contact was equally professional. Advisor, Jeff, came to our home and explained what size unit we needed and all the benefits of the York system that matched our needs. A week later installers Paul and Dillon arrived right on time, discussed the install process and worked continuously to completion, The unit was professionally installed and looked and operated great. Very enjoyable company to work with. Would 100% recommend them for any HVAC needs.

Dave came to my house not only was he okay with the fact that I had a cat because he said he had a cat also he was kind he was friendly he was courteous might I add his wife is a lucky person lol and I do not say that I was very impressed and very happy with my service.

Zach and Brad were awesome! Very personable, knowledgeable and went the extra steps to make sure my furnace was all checked out and functional. Service call was to investigate minor noise coming from the inducer motor and Ill replace when it is no longer functional....all working perfectly and they both gave me a great education on some preventive maintenance I can do. I really enjoyed their passion for the job, the pride they obviously have working for your company, their great sense of humor and how they really compliment each other. Its not easy finding good young people to represent a company....you have 2 of the best!!! First class operation from my initial call requesting help to completion and I very highly recommend. From a happy homeowner in Greece, NY

Just received our seasonal maintenance for A/C. Kyle P., our technician, was polite, knowledgeable and very responsive! Kyle discovered some of our ducts were closed, and it was a fairly easy adjustment! Our bills should go down and the house already feels cooler. I recommend Betlem Residential, they always provide quality service.

The service was excellent. I have been a customer for about 23 years. They have installed and serviced my ac, furnace and recently the mini split in my family room. We have always been pleased with their work and professionalism. TonyS and James V did a fantastic job despite the weather (it rained buckets). Jim in sales is very good also. He explained the product - what I could expect-how it would function and that we would love it. I would recommend Betlem to anyone in need of ac or furnace purchase or service.

Justin stopped by today to level my air conditioner and do a seasonal maintenance. Called with arrival time and he was prompt. Leveled the unit and performed the service. He checked the system in the basement and replaced the air filter for me. He found some bad wiring on a dual capacitor unit. Showed me the faulty part and replaced. Suggested I apply soil behind the unit to allow water to drain away from the house which will help keep the unit level. Very friendly and professional. Wore his mask and I was very happy with the service visit.

I am extremely satisfied with Betlem Residential. They did a great job replacing my central a/c system. It was a pleasure working with Steve to choose the unit that was best suited for my house. The installers, Tony and Phil, were knowledgeable, friendly and informative as they answered any questions I had about the installation process as it progressed. The quality of their work was excellent, and when they were done, the work area was thoroughly cleaned up and all debris was gone. From start to finish, my experience with Betlem Residential was top-notch. I highly recommend them.

Jim Viele and Joe Cirilla did a great job on a very technical installation of a tankless Combi-Unit. Thank you!

Rick squeezed us in today even though our appointment was for two days from now. Had the part on the truck, and now our AC is back up running. One of the hottest weeks of the year — grateful to have this done so quickly. Rick is super friendly and professional. Thank you, Betlem!

Justin Mills came and repaired our AC unit a few weeks ago. He was timely, kind, and explained everything that we needed to have repaired in a very clear manner. He went the extra mile and looked into our warranty, which saved us thousands of dollars and we are SO grateful for him. Justin ROCKS!! Thanks Betlem for always providing such wonderful service!

Something was wrong with our air conditioning. Joe Cirilla came out and provided professional and thorough service and fixed the problem (a clogged motor) in a very timely manner. He checked everything else out and made sure it was working properly. He was personable and provided us with additional information that helped us better understand our system and decision we may need to make in the future. Thanks Joe!

Technicians from Betlem Residential in Rochester New York installed a new hot water boiler/heating system in our home on December 20, 2019. The technicians arrived promptly at 9:00 AM and worked straight through until 6:00 PM. They removed the old hardware, cleaned up any evidence that they had been there, and when they were finished, the completed unit was almost a work of art! The efficiency of the new heater was evident as soon as we turned it on, heating the house up in no time! We would definitely recommend this business to family and friends.

Our Technician today for our annual cleaning was Ricky Bower. Ricky was pleasant, professional and answered all our questions. Please extend our thanks to Ricky and let him know that we look forward to seeing him next year.

Kyle Prince serviced the air conditioner & furnace in my home. He was very professional & efficient. He did a nice job explaining the small repair I needed. I’ve been using Betlem Residential for years & I’m always pleased with the work they do.

Paul and Rob did an amazing job installing a new a/c and furnace for my mother. She was beyond pleased and would give them 6 stars not just 5, if she could.

Tenician Mark did an excellent job with my furnace repair. He was very professional and answered all my questions.My furnace suddenly went out towards the end of the last winter season.I had previously contacted the other heating and cooling service, their competitor.... and when the competitor came out, they wanted to charge me extra for additional diagnostics.. doing NOTHING!. I decided to contact Betlem instead and when they came out, they did the diagnostics and give me a quote for ordering the parts and labor. They gave me several options regarding the service and did not include additional charges/surcharges. Their service was exceptional!!!!! I highly recommend Betlem for all your heating and cooling needs. Their service is second to none!!! Thanks Mark for the exceptional service! Will definitely recommend and use the service and in the future!!!!

Dave Marionetti was very knowledgeable, patient w all of my questions, taught me how to do monthly maintenance on the water heater to extend the lifespan... overall good experience during a stressful situation! Ty!

David Marianetti was very professional and polite while cleaning out furnace. Highly recommend.

I am extremely impressed with the service I received from BETLEM! Nate was my service representative and did an awesome job in assessing and repairing our furnace system. He took the time to thoroughly go through everything and explain what the issues were and what the options were to repair them. He also made sure my entire system was in the best shape before he left and also explained the various options for routine service. The response to the service call was prompt and scheduling was easy. They kindly accommodated my schedule which helped so much. I would definitely recommend BETLEM to everyone who needs this service!

The technicians and service people are assets to this company. They are knowledgeable, respectful, and care about the satisfaction of its customers. It was a pleasure to do business with them when they installed a new heating and cooling system, and helped to make sure all parts were in good working order.

Ricky Bowers came and serviced our air conditioner. Did a five star job. Great technician

I had BETLEM do a baseboard supply and install in two different areas of my home, along with a ductless mini-split heating/cooling unit. Eric is a pleasure to work with and his installer Adam did a phenomenal job. I highly recommend this company.

Harold was fantastic!!! He thoroughly went through explaining what he was doing. He left me with a secure feeling that our systems were ready for winter and spring! I definitely will ask for Harold next year.Rich Germain

We have been with Betlem for over 25 years. In that time we have received nothing but the best and most professional of service and care. When we have our yearly maintenance on both our furnace and A/C we always ask for Mike Swartz. Mike takes great pride in his job and his work. He is very thorough and makes sure they we are aware of any and all work done and the reasons for any necessary repairs. Betlem is a company that does truly care about it customers.Fred & Myrna Lloyd

Betlem Residential has always come thru in times of heating/cooling crisis, and now we are happy to have an annual plan for routine maintenance as well. Dave Marianetti came out 2 weeks ago on one of the hottest days this Summer to help with an AC issue. He returned today to check on the problem, quickly found the leak and repaired it in under 20 minutes. He was professional and took the time to ensure that we understood the issue, how it would be fixed, and made sure we had time to ask any questions. Thank you Dave, and Betlem for such great service!

Had another outstanding experience with Betlem Residential. Justin came out for an annual a.c. check, made some recommendations and was polite, helpful and professional throughout - Ill be asking for Justin on all visits, though everyone who has come in the past has been great. This is the place to go for all your heating/cooling needs - always professional, helpful and great people to work with.

David helped us a great deal,and fixed our air conditioner with a fair price.Thanks for your excellent customer service.

Betlem installed a high efficiency furnace and AC unit on April 2019 and performed the yearly service and checkup today 6/2/20. Excellent service The installer technicians were first class.The service tech was very good and knowledgeable.I highly recommend Betlem for all your HVAC needs.

Great work. They spent a solid day installing a new ac system in our house. They were very courteous, very friendly and very efficient. They knew exactly what they need to do, and clean up the debris from their work before they left . Excellent job.

Called Betlem for after hours No Heat; 60* in home; answering service put me in touch with on-call tech who responded to my call within minutes and followed up with an on the way call. Tech Dave was very professional and knowledgeable in diagnosing and making the needed repair - excellent and courteous service - would definitely call again!

Betlem residential recently completed the installation of a Lenox SLP98V furnace and a Lennox EL16XC1 air conditioner along with a WiFi enabled thermostat. This system replaced almost 30 year old Lennox equipment with which we were very pleased in terms of both system performance and reliability. The new system represents a nice upgrade in efficiency, performance and quietness of operation. Bernie Briceland, our sales engineer, and Kirk and Dylan, our installers, were professional and easy to work with. We ask for some rework on the ducting layout to achieve the look we preferred and that was accomplished as requested. We highly recommend a Lennox residential system and also highly recommend Betlem Residential as the dealer of choice

It took 2 calls to get a customer service rep to understand that we just needed a simple cleaning. The 2nd rep challenged me on what I was saying and was rude and abrupt. We will see what it is like when the tech gets here, if it is anything like the call center staff, he/she will be asked to leave.

I have trusted Betlem to maintain my furnace and AC for years and have always been pleased with their knowledgeable technicians and pleasant office staff.I recently had to replace my equipment and was just as satisfied with the service I received from their sales / install team.I highly recommend Betlem!

Generator install/upgrade to 200 Amp service

Frank our sales rep and our HVAC technicians James and Tony were all great! Very happy with our Bryant HVAC equipment.

Very reliable. Technicians are very good in the education on the care of furnaces they service and the work theyve done for you. Very professional.

Ask for Kyle Prince - outstanding service. Will use again!

Our technician Aaron was great! Professional service from the call to the tech at our house. Highly recommended company

If you need a fast repair, BETLEM is the way to go. Twice I called, and twice they had someone out in less than 3hrs to get my unit fixed and running. Couldnt recommend them more highly from there, which is the only reason they didnt get 1 star.Where I take exceptional issue is the experience I had with getting a quote and instillation done on a new unit. The initial quote went great. The installation manager came in, pointed out a ton of things I didnt know needed to be changed, and gave me what seemed (and still seems) a fair quote.After that is where everything went down the drain.First: when I got a quote from another company, and called the manager to ask him to look into a different unit that might be cheaper, the manager said he would do so, and then didnt call me back for a month. I had to call him when my unit bit the dust again.Second: when we agreed (on that second call) that I needed a new unit, he told me he would get in touch with his installation team, and either he or the team would reach out to me before days end. Keep in mind I have NO AC at this time, so I am anxious to get it up and running. When I ask if we can get the unit installed by end of week (three days time) the manager assures me that that shouldnt be a problem.Neither the manager or the team reached out that day.Third: The next morning, I call him back, leaving a message making it clear that if I dont hear back shortly that I am going with another company. He calls me back about an hour-and-a-half later, and this is where it hit the fan for me. He starts by telling me that he left a voicemail yesterday. Thing is: I dont have a missed call, and my voicemail has been full for weeks. Friends and family have been asking me to clear it, and I havent. He then informs me than, while he apologizes, BETLEM installation will not be able to make it out for at LEAST 8 or 9 days, completely contradicting his assurance the previous day.If the manager had apologized and given a reason for not calling yesterday, I would have understood. If he had not made an assurance of getting the unit out before the end of week, I would have understood. Life happens. However, given how things went down, I cant say I will be using BETLEM for anything other than their 24hr repair, ever again.

I recently bought a house with a 30 yr old boiler. Eric St. John came out and gave me a quote on replacement. In the mean time winter hit and my old boiler wasnt working properly. I reached out to Eric to see if he could send someone out to look at it. When Justin the tech showed up I was amazed at the professionalism he displayed. He was super knowledgeable and was able to get my old furnace fixed. In my mind for a company to want to fix your old and not just sell you new speaks volumes. I would highly recommend betlem residential to anyone who needs service or replacement. They also service generators.

I would highly recommend BETLEM Residential. Their customer service is always exceptional, especially any interactions Ive had with Craig VanDusen. The technicians are friendly and knowledgeable. The office staff makes the scheduling process very easy and efficient. Over the past couple years, BETLEM Residential replaced my furnace blower motor, did a furnace tune up/cleaning, and an air duct cleaning. I was extremely happy with the outcome after each appointment.

We have been a customer of Betlem for two years. They are very professional and perform excellent work. They are always on time for their appointments.Jake was our last technician and was a very affable young man who was very easy to communicate to and his responses toour questions were timely and complete. We have asked that Jake make our annual service call next yearTheir services are very reasonably priced .

Phenomenal business. Justin was at our house tonight after hours and got our AC running in less than an hour. Extremely friendly, full of knowledge, and professional. A+++ service!!!

Very happy and pleased w/ the professional work from Kyle Prince. Havent had any concerns regarding air conditioner since service.

I had an excellent experience with Betlem. They came to our home and did a yearly inspection on our heat pump and furnace. Kyle was their representative; he was prompt, courteous, respectful of my outside gardens and inside floors and rugs. Kyle was professional and knowledgeable. I will definitely utilize them next year.

I switched to this company a few years ago and have been consistently very pleased with their service. I have a yearly contract to inspect my air conditioning in the Spring and my heating system in the Fall. When they leave, I am confident that my units are in good working order. They come when they say they will, are always polite and spend about an hour to do the service! What more could one ask for?

We had no heat all Saturday night when it was about 5 degrees out. We called at 5 am Sunday and a technician was out by around 7 am. He quickly fixed the issue and the rate was reasonable for an emergency call. The furnace is still running great! Its nice to know there are companies that are available to help with a moments notice and dont take advantage of the situation. Great work, fair prices and great customer service. We will use them again.

Im very happy with the service I received when my central air had to be replaced. Craig Vandusen was very helpful and got my new central air in the next day before more 90 degree weather hit. Craig has provided excellent customer service. The technicians were great as well. I was very comfortable having them in my home.

Just had a new 3.5 ton Bryant A/C unit installed 8/3/20. All work was done in a professional manner. I have been doing business with them since 1994, and never once had any complaint about their service repair. They never fixed anything that didnt need to be fixed. In another word they are honest!.

After four years, we have finally found an HVAC firm that does what I consider an excellent job at routine annual maintenance of our gas furnace. Hard to believe, but Betlem is the fourth company that we have called in for the annual service and they are the first one where the technician actually turned on the furnace as part of the service. Techs for the other companies -- all well-known in the Rochester area -- told me they could do the job by simply taking some measurements with their instruments. The Betlem tech was great ... explained every step of the process and was the only one who checked the humidifier to see that it was actually working and how well it was working. The other techs couldnt do that with their meters. The tech was very knowledgeable, nice to work with and took time at the end of the inspection to clean and polish the entire furnace -- even to the point of removing some grease and other marks left by the company that installed it. And the bill was no more than what I had paid the other companies for less service. When I told the tech we would certainly be calling in the spring to have the AC unit tuned up, he advised me not only the best month to have it done, but when to call to schedule it so we could get the date we want. Excellent company, excellent techs.

I had schedule service, and they not show! No phone calls, no email! Just no show, after they gave me a 4 hrs window! So take time of from work and hurry up and wait for nothing!

The service tech for the initial no heat call was very professional, and answered all questions. Due to the age of my furnace, Betlem Residential replaced it. The installers were just as professional as the service tech. They did a wonderful job on the installation and went through every thing that they did and made sure I had no questions.

We just purchased a house and needed to have the furnace and AC checked. I called Betlem and set up an appointment. The tech, Mark arrived at the exact time he said he would. He was very helpful and answered all questions and did not push any unneeded service. he spent a significant amount of time and was very thorough. We did not have any company to use on a regular basis. Now we do. Thanks Mark.

I called after the office was closed because my furnace was not working. The technician responded quickly, and was very professional. He was able to find out exactly what was wrong, and explained it in a way I could understand.I got heat that night at a very reasonable price. I will definitely be calling them again in the future and I recommend you do too.

Absolutely superb!! Excellent Price by far, quick service, Very experienced installers. I would do again any time needed. They installed a new furnace and air conditioner. Just Great!

Had furnace and air conditioner install and worked with Paul who did a great job, very professional and neatHighly recommend Betlem

Harold, my technician was amazing! He came for my annual furnace/air conditioner maintence. He walked me through my system & taught me how to properly clean my air conditioner. I will be recommending Betlem to everyone!

Eric in sales was a 5 star performer, him and his team did an outstanding job installing my new furnace. The wife loves the comfy heat no longer have chill in the air. I would certainly recommend them!

Fall introduces lots of us in this area to HEATING SEASON. My furnace was not new when I bought my house 6 years ago. Betlem had been doing the annual check-up, but I wasnt surprised this year when it failed to come on. I also wasnt surprised that the failed motor would be expensive to replace - and the furnace predated todays energy efficient models. Deciding to eplace it was a no-brainer. From Betlems sales person, to installation of new energy efficient model - all in a single week - my experience was outstanding every step of the way. The install team communicated well both with me and with each other. All old parts, as well as all packaging, and unneeded pieces were removed from premises. My first week with the new furnace in service has been perfect - already notice performance superior to what I had. These people are super-pros.

Do you enjoy working with a company that makes appointments and doesnt keep them? If so, then they may be for you.

Harold was extremely thorough and professional, explained all of my options and what needed to be done. Excellent service and will be using Betlem again.

Ricky did a great job very professional.

Dave Marianetti did a wonderful job!

Our furnace died in the middle of December. I contacted Betlem and they came out the same day. They gave me a few different options and went through pricing models. Mark and Adam were the service technicians that came and installed our new unit. They were nothing but professional and efficient. They stayed and went through how to use the new thermostat and showed us how to set it to get the best efficiency. I highly recommend Betlem and their experienced staff! Thanks again we are warm again :) Erin C.

Lost heat yesterday at the worst time (4* weather) - called Betlem, they sent a technician out within 3 hours who was very friendly and extremely knowledgeable. He explained everything he was checking while he was doing it, and got me up and running within an hour.

Great personable service even after hours! We have been using Betlem for years and have always had professional service.

Larry called beforehand and was right on time for the service call and the service he provided was prompt and thorough. He took the time to explain about the servicing on our furnace, and made sure I knew about winter and summer procedures for the Aprilaire. Great experience!

Ive been a Betlem customer for over 17 years. And as a Rochester landlord, I use them exclusively. Recently they cleaned and inspected 18 furnaces and ending up installing 2 new ones that didnt pass inspection.Steve Guadioso and his team always provide me with excellent service. Year in, and year out they always respond quickly, professionally for a fair price. I know I can count on them 24 / 7 to take good care of my home and my tenants apartments.

He called before he came and he was on time but after that he was rude he did not explain anything to me he left my furnace filter out of the furnace when he left he was leaving and I had to ask him if he was done he use my hose and he left it in the middle of my yard and didn’t even ask if he could roll it back up this tech was terrible

The technicians dont seem to have a great deal of diagnostic capability. If youre looking for new or replacement, betlem may be alright, but if your looking to repair existing hvac, I would look elsewhere.

The technician was professional, honest, friendly, clean and efficient.

I recently engaged Betlem Residential Heating & Air Conditioning to repair an oil furnace at a relatives home. The service was excellent and far exceeded my experience with a competitor. Based on that experience I then engaged Betlem to do a repair for a oil furnace in a clients home. Again, the service beginning with the staff in the office to the technician was excellent.When the air conditioning broke in our home, we contacted both the company we had been using and Betlem for quotes because the service provided by Betlem on other properties I engaged them to assist with was far superior to the company servicing our home.We chose Betlem to install a new gas furnace, air conditioner and ductless mini system in our 1885 Victorian home.The Betlem sales representative was extremely knowledgable. He listened to our concerns and he made a proposal that met our concerns, taking cost into consideration. During the install process he was at our home three times to check on the installation and to make sure we were happy.An energy audit was done as part of the process and the representative was also very versed in the subject and able to answer all questions.Due to the age of the home, the installation provided some challenges, but the install crew was exceptional. Work began early every morning, the site was kept clean and free of debris. The members of the team were experienced and able to execute all aspects of the project with no problems. We are very pleased with the new air conditioning and expect that we will be equally pleased with the new furnace this winter.We would highly recommend this company for repair and maintenance service as well as new installations.

I have been using Betlem Residential for over 20 years personally and for my clients in the Real Estate industry. The knowledge they provide and excellent service is extremely important especially when referring business with my name attached to it. Its always easy to refer a professional service when you know the results are always going to be favorable.

Yesterday we had a new furnace and air conditioner installed and were very impressed. The techs they sent out were very polite and knowledgeable. We would definitely recommend Betlem in the future.

Totally impressed with Betlem residential. We installed a nest thermometer in the winter but as the weather warmed up we couldn’t get the air conditioning to work. Finally, on a 95 degree day, frustrated with our own efforts, we called Betlem at 5 PM. they were at our house within 45 minutes! They had the whole thing fixed within another hour ! This was not luck! Every time we call them they’re here fast and every employee acts like he or she is the owner. We work hard for our money, it feels good to spend it with good people who care about our comfort.

Outstanding tech rep (Rick)

Thank you and the entire Betlem team for a positive experience, from the start Frank was professional, knowledgeable and patient as he explained each of the options. Chad and Jarrod were hardworking and meticulous for the install and Amandalis was so helpful and pleasant!

Our heat was malfunctioning on January 31 when we woke up to below 0 wind chills and very cold floors. We called Betlem and Joe arrived within an hour. The problem was a bit tricky to identify, but Joe stayed with it and before dinner our home was once again warm and comfortable. We have had Joe for service in the past and he has always represented himself and his company in the most professional manner.He is a very knowledgeable service man and fun to talk to. If you ever have a chance to buy him a Blueberry coffee at Dunkin Please do so.Thank you Joe.Fred & Donna Messmer

My water heater was not producing hot water.I called Betelm and they told me they would be at my house that day! I was told to expect a service technician between 2-6 pm. Within 30 minutes a tech by the name of Mark was at my door. I explained my water heater pilot was out. In less than 5 minutes he diagnosed a leak in my hot water tank. Just by him coming quickly a minor flood was avoided! After explaining that I needed a new hot water tank, he made a call and within an hour I had a new tank, and most importantly no flood! In addition the Sercice Manager Craig called and checked on how the job was going.Great service and friendly service!Mike A.Rochester, NY

Ricky awesome no questions asked

Purchased a boiler from Betlem. Reasonable price and EXCELLENT customer service!

We had Betlem Residential install air conditioning in our 190 year-old home. The team from Betlem arrived on time, in uniform and ready to work. They were courteous and professional for the entire three days that the installation took. Because they spent time upfront gathering information during the estimate phase, there were no surprises and the job concluded on-time and on-budget.

I have had replacement and maintenance done through Betlem Residential several times over the past few years. The sales people are responsive and thorough. The service team was respectful of my home and was careful when they brought the equipment into the basement. I also appreciated the fact that they did not seem rushed and took their time to show me the new thermostat, check over all the work with me, review the operation, and reviewed how often I should change the filters. The entire team seemed knowledgable and like they had done this thousands of times. I would highly recommend Betlem Residential and will use them again if I ever need to.

Extremely satisfied with the work done by Betlem at my home. After a full home energy audit, they provided a list of options to improve the energy efficiency. I opted to have the basement rim joist insulated with spray foam and adding another 12 of insulation to the attic. All of the work was done in a very timely manner and everything was cleaned up when work was completed. The improvement in the comfort level is very noticeable. I highly recommend Betlem to anyone considering having this type of work done in their home.