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Paris Heating and Cooling
1383 W Ridge Rd, Rochester, NY 14615, United States
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Paris Heating and Cooling

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Ga
Review №1

Great service and price. Called after hour line due to alot of water in basement because of hot water heater. Told me what to do to stop the water and installed first thing in morning when they could get a new one. Thank You Andy.

Sc
Review №2

In a quick summary I strongly recommend Paris Heating and Cooling. Knowledgeable, punctual and overall a great experience.The long story, I had a difficult overnight in which my furnace went out and issues were identified with some of the gas piping.Come morning called Paris and they sent Mike out in about an hour of my call. Mike was very supportive and knowledgeable and was great at walking me through everything.Given the age of my furnace decided to move forward with replacing it. Seeing as I did not have heat Mike and Andy worked some magic to start the job just after lunch time the same day. Additional crew members arrived throughout the day as they finished other jobs to help out.Just an incredible team effort! Had a new furnace and the piping all fixed before dinnertime.To cap it off Ed was wonderful in preparing all of the rebate paperwork so I effectively just had to send it in.Prior to calling Paris I was convinced it would be at least a couple days before I would have heat again and Paris got everything completed same day. My wife and I will definitely be using Paris in the future for all of our heating/cooling needs. Thank you Andy, Mike, Ed, Rob, Anthony and Dan for all the help!

Ke
Review №3

This is my first experience with Paris Heating and Cooling. They responded in a timely fashion to my call. Additionally, they were ahead of schedule for my appointment and the technician both called and texted. He communicated with me regarding what he was doing throughout the repair process. Overall, the technician was extremely professional and informative. I will definitely use Paris this fall for my yearly furnace maintenance. Thank you!!!

Re
Review №4

Wow! Top notch service! My husband and I are relatively new home owners and they explained the whole process and our options in great detail - they took the time and that made a HUGE impression. Rob and Dan were AMAZING for installation - very professional and kind. I highly recommend Paris Heating and Cooling!

Ch
Review №5

Our AC froze over and the company we usually use could not come out for a week and a half. Called Paris in the morning and a few hours later they were there. Ed checked out the situation and informed me that it needed to be replaced because of the age an unavailability of R22. Ed patiently answered my questions and went over the options. Ed made some phone calls and we quickly had an install date. Furthermore, with some hot and humid days coming up, Paris loaned us a couple of portable air conditioners! I had a few follow up questions that I texted Ed and he responded in a very timely manner.Install day came with little fanfare. The installers showed up on time, did the job, and left a clean work area. The AC was on before the afternoon heat kicked in. I dont recall the names of the installers, but they were polite and professional.

Ma
Review №6

Rob and Brian did a great job installing our new A/C Unit. They were very professional and kind. I highly recommend Paris Heating and Cooling!

Da
Review №7

Our old furnace was failing. We called Paris Heating & Cooling and they came right over the same day to assess the issues we were having. They made an appointment to install a new furnace, thermostat and humidifier the next week. Rob and Anthony were right on time and did an excellent job installing the new equipment and removing the old. In 4 hours we had all the new equipment installed and the job was finished. Everything was cleaned up and running smooth. Kudos to the staff at Paris.

Be
Review №8

Its always sad news when you have your furnace inspected only to find out that the unit needs replaced. I had scheduled the inspection because the unit had been shutting off by itself without explanation. Rob Diehl was knowledgeable and after some calculations gave me an estimate on the spot. They even waived the inspection fee since I had them put me on the schedule.Anthony and Dan came today and were kind and efficient. They even took off one of my doors with no issue to get the furnace down the stairs (and put it back after). They were well aware of the RG&E rebate for this install and had already filled out the paperwork for me to file. They showed me the work they had to do and it seems that every single connection going into or out of that furnace had to be adapted for the this new one, but they did it without complaint. Thanks for the heat.

Ke
Review №9

Excellent service, great installation, very happy with product and price.

Ma
Review №10

Ed and Anthony were right on time, early in fact, to install our furnace, water heater and air conditioner. They did an excellent job. The installation looks really good. They cleaned up everything. They answered all the questions we had and more. They were very patient with us because we are very particular.We would highly recommend them for service or installation. For the last nine years they have serviced our furnace, air conditioning and fireplace.Gary and Mary Anna Mills

Ch
Review №11

Very professional & knowledgeable with helping decide which new heating & AC system to buy. Prices were very comparable if not a bit less. The installation went very smoothly and upon completion, they cleaned up as if they weren’t even there. Ed and Will did an excellent job and would definitely recommend them to others!

Da
Review №12

Paris put in our new furnace today! Rob and Anthony did a great job.They were very polite and explained everything and answered all my questions. I would highly recommend them and use them again if needed.

Da
Review №13

Had Rob and Ed install a high efficiency furnace. During a cleaning found issue with old furnace and recommended new one. Had it scheduled for after the new year, but a week later started failing. They were able to fit me into there schedule and get it done before the holiday. Also did the hot water tank at the same time. Great job.

Ma
Review №14

Ed, Dan & Tony were professional and very personable. They were quick and informative. Choosing Paris was most definitely the right way to go.

Ca
Review №15

Dan and Anthony spent a day installing our new American Standard Furnace and Air Conditioning. They were very professional and very patient. My husband is elderly and Dan took his time to explain all the workings of the new system. Paris offers fair pricing on quality equipment. We also purchased their premium warranty which affords us 10 years of yearly checkups and coverage for all parts and labor. We are very pleased that we chose Paris and their experienced technicians!

Ji
Review №16

Just had Anthony and Dan install a high efficiency furnace and A/C unit to replace our nearly 20 year old system. They came highly recommended by a family member that used Paris last year. These guys were great! Professional, courteous and performed high quality work. Anthony was very thorough in his explanation of the new system and made sure that he answered all of our questions and that we were completely satisfied before leaving the job site. Thanks Guys!

La
Review №17

In late Aug 2020, we had our entire HVAC system replaced. From the estimate to installation, the customer service, professionalism, and expertise could not have been any better! Rob conducted our estimate and he was extremely knowledgeable about why we would need a certain size system, how the units work, and the best option for us. He never once tried to up sell us or suggest we needed extras, which strengthened our trust in him and the company.The install day was extremely smooth! We had Rob, Ed, and Tony who were all on time, very professional, and clearly knew what they were doing. Ed even took the time to sit down with us and discuss how to utilize the new unit as efficiently as possible so that we would see cost savings. For example: what fan speed to have depending on the time of year, what % humidity to have depending on the time of year, etc. They even took the time to fix piping and lines from the original build, just to ensure everything was at the highest quality possible.I would highly recommend Paris Heating & Cooling whether for install or just yearly maintenance. Their expertise and professionalism is excellent and the products they use are the top of the line in the industry.

Ma
Review №18

Anthony and Dan were very professional and explained everything they did twice actually. As soon as they were done explaining how everything works my husband came home from work and they took the time to explain it all again to him. We are very happy with the service and love how quiet the new furnace is. I would refer Paris to anyone that needed this service. Dan and Anthony were pleasant to work with.

Cr
Review №19

Rob came from Paris Heating and Cooling to check my furnace and noticed some leakage issues. He was very professional, explained everything thoroughly and recommended a new unit. I could have repaired the current unit but it was 22 years old and I was tired of wondering when it would kick the bucket. Anthony and Dan came out to do the installation and they were both very professional and personable. They were also very careful not to damage my floors while carrying the unit in. Anthony is really knowledgeable and answered all my questions about the unit and the new thermostat. I also like that Paris sells the American Standard brand, as it gets good ratings. To be honest, they did ask me to post this review, but I was happy to do it. Thanks guys!

Je
Review №20

Unexpectedly had to replace an old furnace. It was a pleasure working through the quote with Mike, and Anthony & Dan were great during the installation. Would definitely recommend and work with them again.

Me
Review №21

My husband worked with Anthony and Rob during installation (and Rob for inspection date first). I called the front desk and worked with the secretary.Over all, I am extremely pleased with the services and customer service at Paris Heating and Cooling. I was interested because I had read/seen somewhere a good price for furnace inspection, and I was procrastinating (naturally) on getting that done. We bought our house a few years ago with a 25 year old American Standard furnace. So, I knew there was a chance that getting it cleaned and ready for this winter meant a new furnace!The front desk was quick to make an appointment for me not too far out, even in the dead of winter. Inspection/cleaning day arrived, Rob showed up wearing appropriate PPE for Covid Safey, which we appreciated. He spent a long time talking to my husband and answering his questions about our furnace and duct system, humidification, how to tell when you furnace gets old, etc. Was very patient with him! We decided to replace our almost but not quite dead furnace. And that was a breeze too!

Ed
Review №22

We had Paris come in and do a yearly cleaning of our furnace and a/c unit, unfortunately our 25 year old a/c unit was beyond repair. We ordered a new A/C unit. Rob, Dan and Anthony arrived on time, were very professional and worked very well together. The did a great job and cleaned up after themselves. Everyone at Paris have been a pleasure to deal with.

Ed
Review №23

Very good service!

d
Review №24

Hello, I called up Paris heating to inspect my heating system. Upon inspecting my 30 year old system the heat exchanger was cracked and it looked like the best option was a complete replacement. The outdoor compressor was very old too, so i needed some advice on how to proceed.After sitting down with ED the service tech on how we used our system in the past and how we would like to proceed we began looking at equipment that would fulfill our heating and cooling needs.Since its a colonial, cooling can be an issue in the summer i was given a very clear option to control night time cooling. It was explained that all i needed was a system that would drop the temp up stairs, and dehumidify the air when humidity would rise but temp would remain the same. I was interested in a thermostat that was wifi capable, and allowed me to customize with an App for my phone. I was also interested in adding humudity in the dry winter months and a system to purify the air in our home.Ed advised that due to the age of the home our air ducts would need to be cleaned out to ensure we werent recirculating dust from 30 years ago Lol.The duct cleaning was scheduled and took place on time and took about a half of a day, it was nonstop work once they began.Next was the day of the install, Paris Heating showed up on time, the workers were polite, and installed the whole system and programed our new wifi thermostat in one day!Im thrilled with every aspect of this project, from Eds advice, to the install team, to financing options. This is my third dealing with the Paris Heating company, from back in the mid 90s for and airconditioning unit, to a complete rebuild in my last home, to this new home system, thats 30 years of service!!!!!!!!!!!!!In the end we purchased a :American Standard 60,000btu furnace S9VB060U3PSBBAmerican Standard 36,000btu 18 seer air conditionerAmerican Standard WiFi Thermostat ACONT850AC52UAAprilaire 2410 air cleanerReme Halo air purifierAprilAire Humidifier(2) indoor sensors for upstairs and my additionDavid Villareale

Ma
Review №25

Rob and Anthony did an awesome job. Very polite and thorough with their explanations. Worked diligently and efficiently. I would definitely recommend to friends and family to use.

Ma
Review №26

Ed and Rob did an excellent job. They were timely with getting the job done quickly and effectively. They were very thorough in explaining details about how to use everything properly. When we had any questions they were very responsive in getting back to us. Our overall experience was flawless!

Ro
Review №27

After seeing how they installed my parents system, I wanted them to do mine as well. Rob is great at giving you plenty of options as well as answering all my questions. The install was quick, surprisingly quieter that I expected and I couldnt be happier! Ed and Rob were great with the install!

Ke
Review №28

Great service at a great price. Ed and Rob are true professionals. They were on time and got the job done quickly. They went above and beyond answering all my questions. I would highly recommend them to anybody!

De
Review №29

I called Paris Heating and Cooling because I have a third floor apartment it has always been extremely cold. We were told by others the only alternative was wall units since the heat was just not getting to the radiators.Ed was amazing! I will refer everyone that needs their services. He was so knowledgeable and professional. All said and done, we did not need expensive wall units at all. The radiators just needed to be bled! We need one part for the boiler and he made the next appointment while still at our house. I am singing your praises!!! Thank you

Da
Review №30

The team from Paris was prompt, courteous, and professional. They were able to work us in to their schedule and not do a Rush Job. Their workmanship was first rate and they left the work area clean and clear. They were respectful and knowledgeable. We are very happy with the products they sold us and the service they provided. Thank you to Tony, Tanner an Andy for a great experience.

Pa
Review №31

Great customer service! Hot humid summer evening and our A/C stops working. We make an after hours phone call on a Saturday night...and hour later Mike Mantrow is at our home fixing our A/C. Thank you for the great service Mike.

Ch
Review №32

Paris Heating & Cooling has been wonderful! We have been using them for the past couple of years & our old furnace finally broke today. Within hours of them being here they delivered a loaner portable air conditioner! Thank God; what a hot day it was!

Al
Review №33

The Paris team demonstrated a responsiveness approach and level of professionalism that was simply awesome. Katie, Ed, Rob and Anthony had a great approach to customer service and a range of high quality solutions that provided me with great options. Very satisfied with how we ended up. Thank you!

El
Review №34

Rob arrived on time for the appointment to install full house humidification, and performed and billed the work exactly as promised when the issue with the old one first occurred a few weeks ago. He left the area very clean and took the time to explain everything to us and answered all our questions. Over the past 10 years I have only used Paris Heating and Cooling. I am always happy with them. The work is very good, they give you options, and their prices are fair.

Tr
Review №35

Anthony and Dan were great! Neat, efficient and very patient while helping with set up.

Am
Review №36

Ed, Rob and Tony saved our house! We needed a new furnace, water heater and we added Central Air in too. They showed up right on time and worked diligently to get it done. They explained everything to me so I understood and was super patient with my dog being around. Definitely would recommend! Great job guys!

D
Review №37

Over the past 5 years we have had our heating and AC serviced annually by Paris. They are always prompt, courteous and technically qualified. Recently we needed to replace/upgrade our AC system. They arrived (Rob and Tony) and promptly installed the new system, taking the old, cleaning up and departing in a highly professional manner. The entire process from estimate to conclusion was painless. Great folks.

Ca
Review №38

We have used Paris Heating & Cooling twice now. They are very friendly, responsive and professional! Andy and Katie were very helpful walking us through our options and the financing process. On the day of our scheduled install, Rob and Ed showed up right on time (very important to me) and were very clear with what their process was going to be for the install of a new AC / thermostat. They were in and out in about 2.5 hours even with the terrible weather!! Will definitely use Paris Heating & Cooling for any future needs! Thank you!

LM
Review №39

Our furnace broke yesterday. A technician was at our home within 45 minutes. He thoroughly checked out our problem and clearly explained what it would take to fix it compared to replacing it. We were convinced and agreed that replacing the furnace was the right way to go.The very next day, the guys arrived to do the work. They were very friendly and kept the noise down while my husband slept since he worked night shift. I actually left them alone in my house as I had a prior appointment. I came home and they we’re still working diligently. Even the dog was comfortable with them lol.We are warm and very happy with the product and service. We will highly recommend this company to all our friends.

CS
Review №40

Reliable, honest, and professional definitely describe everyone at Paris H&C. Since the first time we started doing business with them many years ago, and through our recent new furnace & AC install, they are the best.

Ka
Review №41

My husband & I are very pleased with the work that was done tearing out the old furnace & installing a new one yesterday. I hardly knew they were in the house, very little banging & pounding; they were very professional, yet friendly. We recommend them highly. The men that did our work were Rob & Anthony. Thank you very much.

ch
Review №42

Called them a couple weeks ago, it was after hours, Rob came by very quickly and sadly assessed my central ac unit had failed, Rob made it easy to set up for a new unit Installation. Ed and Tanner installed the unit, the did a fantastic job! Explained everything and made the process seamless.....also Paris gave us a window ac unit while we waited for the new central unit to be installed...thank god they did because it made sleeping and our house more bearable....will use for any needs in the future!

St
Review №43

I could not be happier with the service that I have received from Paris Heating and Cooling. They were the most professional outfit Ive hired in years. Their work was excellently done and they were wholly knowledgeable concerning all matters related to the installation and care of my new gas furnace, air conditioning system, hot water tank, and ducting throughout the house. They even included the disposal of my old oil system including the tank. If you want great and quick service, this is the company to go with.

Ju
Review №44

I’ve used Paris Heating and Cooling multiple times! They are so friendly and knowledgeable. They’ve always done a great job for me at very reasonable prices! I feel like they’re on my side and want to give me the best options at the best price! 👍🏻

Gr
Review №45

Very happy with the work and advice from Paris. Trustworthy, responsive and professional. Got a heat recovery ventilator and water heater installed and they fixed some other issues they found with my humidifier that was improperly installed by another major Rochester HVAC company. Paris was recommended to me by another happy customer

Ja
Review №46

Highly recommend. Quoting to Implementation, nothing but praise for this company. Ed, Tony, and Andy did a fantastic job. Showed up on time. Installed a furnace, central air, and water heater in a half a day. Left the place spotless. Awesome experience!!!

Pa
Review №47

This is the second year we have used Paris Heating and Cooling and we plan on staying with them. The first time we met Ed from the company was late at night and our furnace had stopped working. Needless to say it was a cold night. Ed helped us out and kept it going. By the next fall we had him install a new furnace. Ed, Rob, Anthony and a few others all installed the new one and it has worked wonderfully. And yes, the owner of the company also stopped by to see how happy we were with everything. Everyone is friendly, happy and does a great job. Thank you Paris heating and cooling.

Wi
Review №48

Put my new furnace in on a Saturday when they normally dont work. It was in February so you can imagine how much I needed that. Got financing, so I could actually get it done! The installers Rob and Anthony were very friendly and answered all the questions I had. And when instillation was done they went over everything with me and I am grateful for HEAT! Even though Im paying for it, but yea know, whatever. Thanks again!

Jo
Review №49

Rob and Anthony were very professional when they installed our new high efficiency furnace for our home. They helped us with the paperwork to get a rebate from our natural gas supplier and they explained the changes they made to our heating system. I highly recommend Paris!

Ha
Review №50

We had Tony and Rob out to install both new heating and cooling units. They were prepared, had every piece of equipment they needed with them, left the area cleaner then they found it. Both men were knowledgable and walked us through what they had done. Their work and service was fantastic. Highly recommend them!

Si
Review №51

This is the second time that I have contracted with Paris for my HVAC needs. The #1 reasons being quality products and expert installation. The two mechanics that came to install my Mitsubishi mini split system, Tony and Will, were first class in every way. Thanks for a great job.

Ro
Review №52

Everyone was upfront about what I needed and how they would solve the issues. from Mike showing me why I needed a new unit to Rob and Anthonydoing the install. they were on time and professional with the job. cleaned up like they never were here. congrats to all

Ha
Review №53

Great customer service! Ed and Tony installed a Mitsubishi ductless air conditioning system in our house. They were on time and completed the work in less than 5 hours on the warmest day this summer. They were knowledgeable and efficient. No mess. We felt comfortable with its operation after their instructions. Will highly recommend them.

Ga
Review №54

Great experience starting with my contact with Comfort Consultant Rob to the two great Install technicians ED & Anthony. Explained everything in such detail, it left me with no worries. Couldnt have asked for a better experience. Would highly recommend Paris Heating & Cooling! Thanks again!

Ro
Review №55

I have used Paris for a number of years. Had a problem with my airconditioning unit and they were prompt in coming. Mike diagnosed the problem quickly and ordered the part necessary under warranty. Once it arrives they will install it and I will have my unit up and running.

Mi
Review №56

We had a scheduled cleaning and inspection for our furnace and A/C. Our technician Anthony found that our heat exchange was corroded and beginning to split. Our coils on the A/C unit were also corroded. I knew our water heater was beyond end of life so I included that in our job. Paris provided the best price and also the best install we could have gotten from any other company. Anthony and Ed not only installed the equipment but took the time to make sure I understood how to get the most efficiency from them. Andy came out during the install to oversee the job and assisted the technicians.Overall great experience, I highly recommend you call Paris for any of your HVAC needs.

Ma
Review №57

Great customer service and fast! Needed to get a furnace cleaning done in a short notice and they got me right in. Rob who came out was friendly and helpful. He was very knowledgeable and I will be using them again for sure!

Br
Review №58

Came home from work to a 53 degree living room. Contacted Paris Heating & Cooling first thing the next morning, which was a Friday, and I was placed on their service list. Just a couple hours later I was contacted by Rob, who came over and diagnosed the problem immediately. Although he didnt have the needed part on his truck at the time, he ordered it from the warehouse and ensured me that he would be back later the same day to complete the repairs. He was true to his word!! He kept in touch with me, completed the repairs and was a pleasure to deal with. Heat is back on and they have a happy customer. Thank you for your professional service Rob!

Jo
Review №59

From start to finish, the team at Paris were professional and demonstrated a commitment to delivering a high quality installation.Their knowledge of the Mitsubishi product range is outstanding. Many thanks to Ed, Tony, Rob and Blake. Andy Paris, you have a great team!

El
Review №60

We unexpectedly needed a whole new system right in the middle of the summer heat and had just brought home a newborn baby. Paris went above and beyond to keep our young family as comfortable as possible. Once the new system was installed, we did have a part malfunction and need replacing and Paris was extremely responsive and accommodating. I would highly recommend choosing them.

Je
Review №61

Lost heat overnight and needed to make a spur of the moment request for a tech appointment. Paris set me up on the list and within an hour Tech Mike was on the way. Mike was very knowledgeable and efficient in his job and explained everything that was happening. When he completed his work, we have heat! Thanks Mike and thank you Paris! Highly recommend!

To
Review №62

ED,TANNER,TONY,ANTHONY AND ROB WERE AT MY HOUSE YESTERDAYINSTALLING MITSUBISHI HEAT AND AIR. THEY DID A GREAT JOB.VERY PROFESSIONAL AND CLEAN. I WILL USE PARIS FOR ALL MY NEEDS. THANKS ED AND YOUR CREW YOU DID A GREAT JOB.TONY

Da
Review №63

We needed a furnace replacement and called Paris Heating and Cooling on a recommendation. Anthony and Andy were tremendous. The professionalism and service was top notch. Thank you Paris!

Jo
Review №64

Tony and Tanner installed an American Standard A/C unit in my home, they were courteous, efficient,did a good job and cleaned up after. They did a fine job. I wont hesitate to call Paris in the future.

Jo
Review №65

We have been Paris Heating and Cooling customers for over 20 years and have always found their service and installations to be top notch. Whether it was the installation of our furnace, hot water heater, or central air, their technicians are always pleasant, professional, and knowledgeable. Whenever we have needed service, they come no matter what time of day or night. We would definitely recommend Paris Heating and Cooling for all of your heating and cooling needs.

Lo
Review №66

Tony and Andy (the owner) installed a full system (new furnace and ac unit) last week and it went perfectly. Top notch service and equipment and the guys were great! I would highly recommend Paris

Jo
Review №67

I had Paris Heating and Cooling install a new furnace for our home. The install was a little complex so the owner Andy offered to come out to verify it is something they could do. Ed and Rob who did the install were great. They were professional and friendly. Installation was clean and thorough with no shortcuts. Katie took care of all our rebate paperwork where we basically had to just put a stamp on the envelope. Paris offers top of the line products at great pricing. The customer service is hard to beat. Will definitely recommend them and use them again when it is time to replace the A/C.

An
Review №68

Rob and Ed gave up their Saturday to replace our AC. Very friendly, courteous and professional. Gave is great value with their AC replacement quote.

D
Review №69

My thermostat broke down on a Sunday afternoon and Rob, one of the technicians came out within an hour of my call. He was very professional and fixed my issue quickly. Great Company! Thank you for your great service. A++

Ki
Review №70

These guys are awesome. Tanner worked with us from the first mayday call when our 24-year-old furnace died during a winter cold snap. We got a couple of quotes quickly and Paris came out to be more reasonable and offered all of the same services and warranties as the other companies. We scheduled the installation and since they couldnt come the same day, Tanner stopped by with two space heaters to get us through the night! It was perfect. We were so appreciative. They were extremely communicative through the process, efficient, courteous, and overall just a phenomenal experience in what could have been a very stressful time for us. Highly recommend and will use again!

Sh
Review №71

We have used Paris Heating for years. Always dependable. Thank you Rob for being so prompt in helping us with our problem today.

Ar
Review №72

Great job by Rob and Anthony from Paris. They installed a new furnace and air conditioning unit for me. They were very knowledgeable, courteous and neat. I would highly recommend Paris for all heating acc nd cooling needs.

Me
Review №73

Tony and Will did an awesome job installing my new furnace and ac units. They were on time, fast, and cleaned up after themselves. Thank you! I will definitely recommend you guys!

J
Review №74

Will and Tony installed a new furnace and hot water heater. They were great to work with and finished the job quickly. Thanks!

Ly
Review №75

The estimate was competitive, Rob was very knowledgeable, and the installation by Rob, Tony and Anthony went smoothly and ahead of schedule. They did a great cleanup. Very professional job!

Br
Review №76

Excellent Service as always

Je
Review №77

Best customer service. From start to finish, they were extremely professional and went above and beyond to make sure the job was done right. They sold us what was right for our home, not the most expensive equipment for their benefit.

Je
Review №78

Paris has helped me out numerous times over the past few years and have been amazing. They are courteous, efficient, and I would highly recommend them to anyone. The whole team, but Ed especially, has gone above and beyond for us trying to fix a poorly done job from someone else, and I appreciate everything Paris has done through the entire process. They even came out this past holiday where our heat wouldnt turn on and I got a call back quickly. They had someone come out right away, was able to diagnose and fix the problem quickly which allowed us to be able to still go out and visit family. I appreciate all they have done and I know will continue to do for us whenever we need them!

Ro
Review №79

Tony & Anthony did a great job were thorough and in a timely manner. Thank you.

de
Review №80

Great customer service from Paris Heating & Cooling. Rob and Tony just installed a new furnace for us. We have always been pleased with the service from Paris.

Jo
Review №81

Tony and will installed new a/c unit. They did a great job! Professional nice guys

ch
Review №82

Paris installed my furnace a few years ago and recently upgraded my AC. The have quality products and awesome employees. Ed in particular did both installs and is as knowledgable and professional as they come.Anthony the other tech on my AC install as well as the others who have done my inspections are courteous, neat and well trained.I would not go any where else for my HVAC needs.

H
Review №83

Paris installed a furnace and hot water tank in our last house. Needed a new furnace and hot water tank in our rental property. Paris was the first place we called. Always friendly, always professional, and always great prices. Highly recommend Paris Heating & Cooling.

La
Review №84

10/18/19, I like to say that Paris heating has got to great guys on their crew Tony & Anthony were super professional, courteous, friendly, left us with good information on our new AC / heating unit ! Definitely would recommend Paris to any friends and family . Thanks Larry J

da
Review №85

Extremely knowledgeable and quickly solved the issue.

Ly
Review №86

Thank you Paris for doing a great job installing our unit today! Rob and Anthony did a great job, would definitely recommend to family and friends!

Ef
Review №87

My furnace stopped working in the middle of the night and Paris heating and cooling came and resolved my issue very quickly. I highly recommend.

Ma
Review №88

We had furnace cleaned today. Rob did a terrific job, and answered all my questions.

Bo
Review №89

Just had AC and furnace installed . Ed and Tanner did a great job . They were very neat and explained everything once they were done.

Kr
Review №90

We have used Paris over the years for different projects at our rentals but this last time was for our house. Rob came right out and assessed the problem. We could not have been happier with their customer service and install team. I would highly recommend Paris.

Ni
Review №91

Fantastic from start to finished. Ed and his team, Will, Bob, and Tanner were great! Had them install a new furnace and A/C. HIGHLY recommended!!!

ja
Review №92

Great maintenance check up by Paris. Answered all my questions,checked all my filters. Wouldnt call anyone else!!!

Ro
Review №93

Great team, kind and courteous. Products and service are excellent and they stand behind both. I really couldnt be happier.

Ar
Review №94

Neat, good workmanship, cleaned up after themselves, friendly, professional. Id definitely hire them again!

Ch
Review №95

Chris Peru’s is amazing and was able to fix me issue the same day!

Ro
Review №96

Efficient service and great info passed on to help with heating/cooling

Me
Review №97

Dont know where to start either the mess this company made our lives for a month. Very disorganized. The salesman Ed Diamond did the best he could to resolve the errors that happened but the owner-Andy Paris was very unprofessional and did not try to make things right and after tearing out our unity told us to go with someone else. I could not believe it. If we hadnt already paid them and have them complete half the job we would have gone elsewhere. Working with Paris was a nightmare. Avoid them at all costs!

Me
Review №98

Paris Heating & Cooling has professional HVAC mechanics!! extremely reasonable and very professional. Great customer service.

Br
Review №99

Had these guys over for a furnace tuneup and inspectionthis past week and I cant begin to tell you how happpy we are with the level of service we received from start to to finish. No hard sales or scare tactics. I would not hesitate to recommend Paris HVAC to my friend or family. Thanks Tony.

Ma
Review №100

Excellent service and a fantastic company. I highly recommend!

Information
12 Photos
100 Comments
4.9 Rating
  • Address:1383 W Ridge Rd, Rochester, NY 14615, United States
  • Site:http://parisheatcool.com/
  • Phone:+1 585-227-4512
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Heating contractor
  • Furnace repair service
  • Home improvement store
  • HVAC contractor
Working hours
  • Monday:8am–4pm
  • Tuesday:8am–4pm
  • Wednesday:8am–4pm
  • Thursday:10am–2pm
  • Friday:Closed
  • Saturday:8am–4pm
  • Sunday:8am–4pm
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