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Perception Organic Spa
2902 W Cary St, Richmond, VA 23221, United States
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Perception Organic Spa

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Ei
Review №1

The interior of the salon is so beautiful, plus it smells heavenly! I was greeted at the door and immediately shown the rack for nail colors as I was there for a pedicure. There was no wait and I went right back into a semi-private room, something I’ve never seen before. Kat made me feel comfortable right away. She got me a glass of water and was so friendly and helpful. She did a great job refreshing my legs and feet with sugar scrubs and other products that smelled and felt amazing! We had such a friendly conversation and she was such a delightful person! My nail color looks fantastic and she trimmed my nails just the way I like them. I was so pleased with everything at this salon. I visit Richmond quite often and will definitely be back and will ask for Kat when I return.

De
Review №2

I went in for a full set of dip powder nail enhancements and I had a lovely experience. I was easily able to set an appointment for the same day using their website. When I arrived, I loved the ambiance: it was cozy, clean, and they played lofi hip hop in the background. My nail tech, Ro, was amazing. His work was neat and efficient, but not rushed. Due to anxiety, I can sometimes be quite stiff or a bit jumpy, which can be challenging for some, but he remained gentle and accommodating the entire time. I wish I had come prepared to tip more.My only warnings are that the salon was small, but thats expected due to the location and the number of services they offer. Also, my tech assumed a couple things about how I wanted my nails done. His assumptions were right, loved the outcome, so I didnt speak up. There is an opportunity to write exactly what you want when booking and Im certain if I had asked for changes on the spot it would have been no problem.

Me
Review №3

I was here for a best friend’s birthday weekend. I got the 90 min poultice massage, the birthday girl got the 90 min hot stones massage, and our last friend got a 60 min therapeutic massage. We all thought it was worth it, especially me, since I could take the poultices back and use it at home after my appointment up to ~6x. My masseur was extremely kind and soft-spoken. He made me feel comfortable and was experienced in the massage I paid for. I’ll be back again next time I visit!

A
Review №4

Absolutely magical experience today. Truly! I felt so taken care of. I got a package that included massage, facial and pedicure.This will become a part of a new monthly routine. Thank you so much!

ca
Review №5

I was in town for the weekend and decided to treat myself to a spa day. It was wonderful. The atmosphere was lovely. The services were top notch. I had an outstanding massage and facial. I recommend it highly.

Le
Review №6

My nails look nice but not almost $200 nice. Prices are high & they will not warn you when something cost extra. It cost $25 just to take my old color/acrylic off. $40 just for the design (paint my nails w shellac & mixed colors).

Al
Review №7

I made three appointments for this week, all 3 were either changed or outright cancelled at the last minute, because they overbooked. If Id done this to them Id be charged a cancellation fee for cancelling less than 48 hours, but I got a half hearted sorry when I called to ask why I received an email saying my appointments were cancelled. Im pretty bummed, I used to genuinely love this place.

Br
Review №8

The therapists were wonderful! Nothing to complain about their!However, I booked over the phone with an apparently newer receptionist. I asked for couples massages and for my wife to have the para-hydrating facial. We were first time customers- we got there and everything went smooth. Received our treatments and went to pay. The amount seemed odd, but I just assumed they included a tip. When handed the receipt, the lady had charged me for a $175 facial for my wife instead of the $115 I requested. She first said “Oh I’m sorry their are multiple kinds of hydrating facials and I must have hit the wrong one”....and then called her manager over. I felt like they would have resolved the issue but then she told me all she could do was give me 10% off because “I still received the treatment”. I kindly tried to tell her that we were taken upstairs, our treatments weren’t verified, and that lady just started doing the facial.....and no matter what treatment she received I wouldn’t have known the difference to even tell her she’s doing the wrong one. Then the receptionist, who owned her mistake at first, chimed back in and told me “I was the one that scheduled you and you just said hydrating”. I said “ma’am, I read the treatment right off the website to you so I know that’s a lie....and you also put me in your system as Brett instead of Brad so someone might have a hearing issue.” So the manager told me that 10% is all she could do because she still had to pay for the chemicals....rather than owning her mistake. So I left and told her that she could then tip her therapists and explain that to them since they wanted to steal my money over there error- that’s just bad business ethics. Yes, it wasn’t the therapist fault and I know that, but nor was it mine and I had to pay the consequence- but I’m hoping this message finds them so they know what went on!I have since reached out to the only email contact on their page and have yet to receive a response.

Ju
Review №9

This is NOT a place, space, or atmosphere for ANYONE NOT familiar with Rva/Cary town area. We called ahead once we discovered we were lost and not able to locate parking. Once arriving to the location we were greeted by management who was least than able to communicate effectively and/or listen to a positive resolution for both parties. Instead of listening, with an open mind and heart we were told if you arrive again late you wont be able to receive service. Please keep in mind we spend over 20 minutes looking for parking. Then spending 10 minutes talking to problem solve. Management returned to tardy/late policy which we didnt dispute. We simple asked for gift cards instead of receiving partial services at that time. We agreed to pay for all services scheduled with the plan to return at a later time. This fell on deaf ears. I had to explain multiple times with other members of my party trying to explain. We were never rude, never disrespectful, never refusing to pay. We also were never informed of the issue with parking in this area. We were not greeted in a manner I have EVER experienced from a Spa location. My best advice would be to require problem and conflict resolution skills to all of management and front desk (greeting) individuals. When first time clients call to make a reservation inform them of the parking situation. Instead of only securing a credit card. When someone comes from out of town for a service be somewhat accommodating. I have had better communication with children and teens that I have worked with in school systems. Management was more concerned with hearing herself speak than the logic and solution presented to her. Based on my front door/greeting experience I would not recommend this place. And after looking closer at the reviews this is an area that needs growth and development here. Sadly, this wasnt a tranquil, soothing, relaxing or happy experience. It absolutely put a damper on my day in Rva. DONT BOOK HERE!!!!!

Sh
Review №10

Went for couple massages and we loved the atmosphere walking through the door. I had therapist Tom and oh my goodness was he amazing. My boyfriend has had back issues since a previous car accident and he couldn’t stop talking about how he felt so much relief after his massage with Jacquelin. We both are in agreement that we will be returning.Thanks Jacqueline and Tom! We feel like new people!

Sa
Review №11

Had the most amazing, relaxing Detox Pedicure! Couldn’t recommend Perception more. My toes and feet have never looked better. It is a beautiful spa with a wonderful team :)

ke
Review №12

Impeccable experience compared to other places. They care about every detail and make sure your nails are perfect. Will be going here as long as I live in Richmond!

Mi
Review №13

Need to give this place more than 5 stars❤...10

Sh
Review №14

I went there and had already cut my toe nails. I specifically told the woman I didn’t want them to cut my nails multiple times. She REPEATEDLY kept trying to cut them. I kept telling her to stop, that it was too sensitive. Now I have an ingrown toenail from where she hacked at the nail without permission. I would NOT recommend.

Je
Review №15

So my friends and I planned a VERY last minute spa day for a friend’s bachelorette day. Also, to preface, we are chronically late for everything. During the process of us trying to “get it together”(lol), the staff was incredibly accommodating and flexible and turned, what would have been a stressful mad dash, into the relaxing spa day that we all truly needed. Thank you so much Perception. 10/10 would recommend!!! 🙌🏻🙌🏻🙌🏻

Ma
Review №16

When my group arrived we didn’t notice the sign on the door for the Covid checklist. We were then greeted by a very rude receptionist. There was a major difference in how we were treated by the receptionist versus how other guests were treated. As we came in we were talking about our excitement for the first time spa experience and I feel like we were immediately cast as the “loud group” within 5 seconds of us being there. She could have nicely told us what we were supposed to do without a condescending attitude. The rest of the staff was so sweet and inviting!I would also add the protocols should’ve been emailed or told to us over the phone. First time visitors are excited and may miss the small signs on the door.

Me
Review №17

Nice relaxing spa setting, friendly staff. Have used manicure/pedicure services and would recommend.

Cr
Review №18

Amazing place. The people are proffessional. The place is clean and the decoration is beautiful. Good service

Cl
Review №19

I moved to Richmond a few months ago, and by far this is my favorite nail salon. The interior is beautiful and welcoming. Very lovely.Thi is my favorite nail technician; she is warm and pleasant to be around, and she is very attentive to your needs. I would definitely recommend this spa to my friends and family! I will definitely be coming back!

Tr
Review №20

This place is my favorite nail salon. Everyone is very polite and professional. They are taking very good precautions for Covid as well. Everyone has to fill out a screening survey, get their temperature checked, and wash your hands upon arrival. I love how the atmosphere is so relaxing, which is why I go to get my nails done. It’s my “self care” time, so I appreciate that I can close my eyes and just enjoy being well taken care of. This place is the best of the best!

Kr
Review №21

My friend and I were in need of a spoiling and boy did we get pampered! The ladies were extremely clean and took our temperature at the door. We got the best pedicures of our lives (we are real connoisseurs!) in an intimate and relaxing atmosphere. We will never go anywhere else

R
Review №22

I found this place while wandering around with the love of my life. We stepped in to buy oils and Kimberly was so welcoming that we curiously asked about couples massage. To our luck, they had an opening right then and were able to take us in. The price is more than fair. I took leap of faith and even paid gratuity upfront, just asked to ensure they will deliver. Taylor and Kate used their expertise to transport us into a very peaceful state of mind with their skills. It has been the BEST massage EVER, certainly coming back for more. If you havent, give this place a try! They also offer pedicure and manicure services.

Br
Review №23

First massage I’ve ever received and was not disappointed. I have had back problems for YEARS due to Active Duty Military service and for the first time, I can take a deep breath without any sharp pains in my back. Highly professional, and highly skilled. Definitely recommend!

Ch
Review №24

My husband and close friends surprised me with a girls day spa for my birthday including a massage, facial, pedicure and manicure. I was super excited and looking forward to my experience here!Upon arrival, Chelsey the receptionist was unbelievably rude, disrespectful and unprofessional. She did not give us a proper greeting, only directing us to go outside and do the COVID screening (which I completely respect and had no problem doing.) Afterwards she made sarcastic, short remarks. Her entire energy was off, which is ironic for a spa setting.I want to note that the delivery and behavior towards us was COMPLETELY different from what she gave to other clients. She offered them water, to take their coats, presented the display of the nail polishes, the whole get up! I’m not sure of the difference here.. maybe they were regulars, but I do feel race had something to do with it after observing feedback from other individuals here on Google reviews.As far as the massage - AMAZING! Brandon was so informative, thoughtful and delicate with the massage. He is beyond talented. The facial was an awesome experience as well by Tee, who also did my manicure and pedicure. She was a sweetheart and attentive as well.Due to the inexplicable treatment by Chelsey I would not recommend this spa.. first impression and treatment is everything especially when people are going to a place to relax and feel tranquil. She had no regards or sympathy for how she treated us and I hope she is addressed about her CONSISTENT hostile treatment towards guests. My husband paid over $500 for this day and though it was an experience she soured it from start to finish.Added note : I LOVE the response as if my group came in loud, disrespectful, etc which is completely not true. The only time one of my members became irritated was AFTER the blatant disrespect from Chelsea.If you “watched the video” as claimed you can further vouch that all of the other staff members were met with respect and grace because that’s the behavior they gave to us. It’s so easy to refute feedback by accusing us of being “hostile” instead of apologizing and correcting your staff. If you look at similar reviews this is a reoccurring behavior from Chelsea especially when servicing people of color.And as far as asking us to leave - I wish you would have so we could’ve spent our hard earned money elsewhere. This response further highlights why you all will NEVER get my business. In fact I will actively not recommend you all any chance I get.Let’s be real, I’m almost sure Chelsea (the receptionist who needs to get into a different line of work) is the one responding to this review 🙄

Ch
Review №25

Not really impressed with the initial interactions with the receptionist. I was clear that this was my first time stopping into this spa. I was given sub par treatment. I observed the interactions following my intial one. It was clear that the “regulars” received an improved interaction than what I had received. The little things make a difference, please treat everyone the same.Otherwise my nail tech who did my pedicure was wonderful. She was very sweet and attempted to make the rest of my stay comfortable. This is the reason they received 3 stars . Otherwise I would’ve given them one star; the first interaction is always the most notable. Please remember this.

Se
Review №26

Could have been alot better. Not worth the money spent.

PA
Review №27

Place is really nice. Ambience is unique. But for me, nothing really different from other places Ive gone to.

Al
Review №28

My friends and I made reservation for a spa package. I myself am Hispanic and my two female friends are African american. As soon as we walked in the door we were greeted by a very rude receptionist. She didn’t even greet us with courtesy. It was attitude as soon as she saw us. We did comply by covid regulations. And I did take my mask down as I was walking upstairs for my facial bc my glasses started to fog up. As soon as the receptionist asked me to put the mask back on I did. Everyone at the salon was nice expect for the receptionist and that pretty much ruined the experience for me. While I was getting my nails done the receptionist then greeted other clients who entered and (did not call in, as the owner stated we were supposed to do on a previous review) bc I was sitting right in front of the desk and the receptionist was standing up fixing merchandise.the receptionist then greeted these Caucasian clients and even helped them choose a color for their nails!!! Completely different then the service we received !!!! I will tell everyone about this terrible experience and I will not be going back to this spa!!! The owner can review the cameras but not the audio!! No excuses should be made for that type of service ! Specially with today’s events!!!!!!!

Co
Review №29

Best pedicure ever

Ha
Review №30

What an experience. My husband is in Fort Lee graduating BOLC tomorrow. And I was looking for a quick last minute set. They got me in right away. Super friendly and the place was absolutely gorgeous. So relaxing. And the man who did my set was so good!! They don’t do acrylics. They do dip powder with extensions. Never got them before. Will definitely be getting them done like that next time!!Unfortunately we are leaving for Alaska on Saturday so I won’t be able to return here. But 12/10 would recommend!!!

Ca
Review №31

Laidey was wonderful!!! She was so nice and did an incredible job on my nails. I can’t wait to come back.

Je
Review №32

Excellent service. Very clean and welcoming. I enjoy going back and back again even after a longer stretch away. I went in for a pedicure and shellac manicure at lunch time and enjoyed the quiet and relaxing atmosphere. Even a neck warmer! The owner is very hospitable and even handed out Christmas cards! I have gotten many small unexpected gifts over the years of going here.

Ca
Review №33

Best place to get gel nail polish at a great price. I highly recommend this place. The employees are very friendly and accommodating. They want to help and provide a great experience. It’s definitely worth a visit.

Ki
Review №34

Loved the atmosphere!! Very relaxing and clean. The staff is so friendly. I would definitely recommend this place

Sh
Review №35

Great massage

Ja
Review №36

I was offered a job there but was let go after a day and a half. I didn’t get a warm welcome nor did I get a proper training. The person that was supposed to be training me I believe had reservations about me due to my skin color. I would ask to learn information and she just wouldn’t give it. I think she was more concerned with keeping her job and wanted to make it seem others weren’t as capable as she was. They said they get paid weekly but were unable to give me my payment for another two weeks. Without having my ssn, calling my referrals or background checking me I’m not sure what the wait time is for. Not getting an explanation of why I’m being let go was confusing. I would not suggest working for this company.

Ju
Review №37

Ive been a member at Perception for several years now, and the atmosphere and the treatments are far and beyond anywhere else in Richmond. Tsondu is the best masseuse in town, and Chloe is my favorite for nails, although Kim is also so sweet and does a great job. Cant recommend them enough!

Am
Review №38

My daughter wanted a spa day for her birthday. She is 12 and I called here because I knew the products would be easier on her being organic. They were very accommodating and sweet. My daughter and her friend were so relaxed after facials they were quiet. We all then had pedicures together. I loved mine and so did everyone else. We will be back again! Thank you for helping make my daughters birthday!

Je
Review №39

Perfect place! Great staff and environment. Highly recommend! I have been several times and I even brought my 5-year old here for a pedicure and they were awesome with her!

Ha
Review №40

Deceiving and incredibly poor at communicating. Was told that the package I would be receiving would be $160 and after all was said and done was charged $219 without gratuity. Very disappointed and will not be returning.

Ra
Review №41

I love the atmosphere and service here. I’ve been to other salons that just didn’t work for me, but this place is so nice! No funny smells and staff are helpful and do their job well.

Ta
Review №42

The staff is super friendly. They do a great job. The spa is clean, warm and inviting. Great attention to detail!

LW
Review №43

Way over-priced for the services provided. The massage was subpar, and you could hear the phone ringing and people laughing and talking. The pedicure was okay, but the polish-job from the manicure didnt last 30 hours. My husband truly wasted his money on the gift card he purchased. It was not a relaxing or cost effective experience. Ive had better quality service at a strip mall nail salon.

G.
Review №44

Received a gift certificate from my lovely daughter for my BFF and I to go on my B-day !! It was the best massage experience.. relaxing atmosphere, excellent customer service, attention to detail, cleanliness. Overall a great way to spend the day.

An
Review №45

Loved it! My girlfriends and I came for a birthday and they were very accommodating of us all. It was a really relaxing atmosphere and their ginger tea is so good! All the workers were very friendly and helped us relax. Also I love thats it all organic :)

Le
Review №46

Love this place. Staff are all super gentle and welcoming. Ive literally abandoned all of my usual nail techs. Coming to this from here on out.

An
Review №47

This is the best nail spa I’ve ever been to! They have many good nail techs but my most favorite is Ti! I highly recommend this place!

Li
Review №48

Excellent quality & experience every time! My nails always look perfect, & I get at least 1 more week out of my shellac compared to other nail salons. My husband & I had a little pre-wedding spa day, & they brought us complementary glasses of champagne & chocolate strawberries to celebrate the occasion.

Au
Review №49

When I was making my appointment, I looked online at all the facials to choose from. One was 50 minutes, others were 60. I didn’t mind paying the extra 20$ for an extra 10 minutes.Unfortunately, Chloe started my service a couple minutes late and ended my service ten minutes early. I asked the front desk if I got the facial I requested because the timing was off, the lady I spoke with comes back and says that she used all of the products for the facial I wanted.So?As a client, I wasn’t paying the extra 20$ for the products. I was paying the extra $20 for the time.As a massage Therapist being in the spa industry, I know many workers who cheat the clients time to make money at the cost of the client. Out of habit, I always look at the time when any service begins and ends so I know if I’m being treated properly. I didn’t get what I wanted or thought I was paying for.Front desk didn’t care. Still paying extra for something I didn’t get even though I expressed my dissatisfaction.Will not return, which is unfortunate because it was a cool little environment.Also, didn’t have any kind of glow afterwards. My skin wasn’t even soft. She didnt do any Décolleté massage while I sat and steamed for what felt like 10 minutes without her even touching me at all. I heard clicking behind me which sounded as if she was texting while I was steaming. Also didn’t use anything at all to moisturize my lips.Just a sad facial and a waste of money. Chloe should consider changing professions if she’s not willing to put in the effort to make her clients really feel better. Sad to admit- but I only tipped her $6 because of how poor the service was. If I had the time I was paying for, it would’ve been $20+.All in all, save some money and get the time you pay for and go somewhere else. If you don’t, just don’t ask for Chloe.

Ch
Review №50

I have been seeing Katie for my nails after a horrible manicure destroyed my nails and cuticles. My nails are very healthy and growing now! She has also encouraged me to step outside of my boring same color polish choices which I am loving :)I highly recommend Perception Organic Spa.

Sa
Review №51

I wanted to like this place, but unfortunately their service was sub par. I came in for an eyebrow waxing. Admittedly it was a little over due. They have two options, eyebrow maintenance ($14) or eyebrow shaping ($15). I still had some shape so I figured maintenance should be okay. The lady was nice but said maybe five words the whole time. Usually I get asked what I like, what I am looking for, etc. I just figured she was good at her job and could tell I just needed a little cleanup. Wrong. Because I didnt get shaping she made sure I had NO shape. She waxed my eyebrows so they were two straight lines of hair above my eye. I couldnt believe my eyes when I saw it! She literally took away ALL shape, even natural shape. If she would have told me that things were a little too overgrown that I should get the $1 shaping I would have had no problem approving the switch (although I still dont think I needed that service). Additionally, my eyebrows can get a little long, so usually the cosmetologist trims them up so they looked groomed, but not her. I left and went straight to another salon to see if they could fix the damage. To try and get a little shape back they had to take way more hair than Ive ever had taken, and my eyebrows are not very dense so it looks like I am just missing part of the middle of my brow now. Ugh, nightmare. Two stars because the ambiance was nice but I will never trust them with anything.

Br
Review №52

Bought the Stress reducing manicure​. The technician was very nice and did a good job with the French manicure, but it lasted barely 36 hours. Sure, I didnt spend extra for the 2 week stuff...but come on, for what I paid I would have expected at least 48 hours. This would be 2 stars, if the staff wasnt so nice.

Ch
Review №53

My rating is based on price -- the dip is incredibly over priced and was not on the menu when I initially made my appointment for gel. Since I prefer dip and this is what I get at home I asked my manicurist if I could switch to dip when I saw the containers by our table. She did this gracefully, but my charge at the end of the appointment was $65. I live in Charlotte and have my nails dipped anytime I need a manicure and Ive never been charged over $45. They charged me $50 for the dip and $15 for the manicure. Needless to say, this is over priced and I wont return.The additional charge was NOT reviewed with me -- I assumed it was similarly priced with the gel which is common.

Ba
Review №54

AMAZING environment, so peaceful. PHENOMENAL nail techs and staff. Coming back forever ❤️

Ly
Review №55

Clean spa, all organic products, attentive staff. Great prices when you sign up for their salon membership. $49 for a monthly massage or facial and $59 for a monthly massage or facial plus a manicure. You cant beat that price in Carytown! Plus all other services/products are 10% off in addition to that. When I get their gel manicure it stays on for a full two weeks. They also dont try to pressure you into buying product like most facial salons do, they are no pressure and very professional. Love this place!

La
Review №56

Dont let the nail technician cut all of the skin on your fingers off. I didnt realize until it was too late and there was a big pile of skin in the technicians nippers after she cut all of my cuticles off and tons of skin on the sides of my fingers. There was some burning when she applied alcohol and then later that night my fingers were sore and very red. I took an ibuprofen, applied some neosporin and emailed the salon later that night to inform them that I was having adverse reactions to the manicure. Their response: an apology, an insistence that I should allow my cuticles and tons of finger skin to be removed in the future or tell the technician not do this---and then they added a note that they were cancelling our 3 pedicure appointments next month (I took two friends with me who also had appointments and we were hoping to make it a regular monthly event). My objective was to let them know about the skin issues so this might not happen to other people (I didnt ask for a refund - I simply stated the fact that I was having a lot of pain as a result of a service they provided)- and they rewarded me by cancelling my appointments for me and my friends.

La
Review №57

I thought itd be fun to wander around Carytown and find a new nail salon, but I think this was one of the worst pedi experiences Ive ever had. First off, it cost $60 plus tip ($72 total) for a basic 30 minute gel pedicure...and the experience was the opposite of luxurious. The salon itself is old and in need of a major makeover. The soaking basins were gross and gave me the heebie jeebies (they dont cover them with one-time use plastic wrap). When the nail tech removed my old gel polish, she filed so hard that she scuffed the tops of two of my toes, and then she proceeded to make it worse by pouring a product with alcohol all over them. Her paint job was imprecise, and I have topcoat all over the edges of my toenails that days later still wont come off. In most other salons, I can get so much more for this price (and not leave with abrasions). Do not suggest.

An
Review №58

Absolutely loved it. I had Thi and she was lovely to chat with and gave me a great pedicure. Ill definitely be back when Im in Richmond!

Ch
Review №59

My experience was amazing! Troyana and T took amazing care of me and were able to get me looking and feeling amazing in time for Valentines Day! Will be coming back

Al
Review №60

Very nice place... love my glass of wine during pedicure.. staff amazing pedicure awesome

B.
Review №61

I love this place for pedicures and waxing. Very relaxing atmosphere, friendly people, organic products, and really good, competitive prices despite all of the above.

Br
Review №62

If I could give more stars I would. This place is AMAZING

Mo
Review №63

My go-to place for mani-pedis

Yu
Review №64

Asked for an appointment through chat at 12:22They responded at 12:32 that an 11 am was available, I asked if she could book it for me (responding 7 mins later. ) Called to verify it was done just in case. When I called they said that time slot was booked at 1132am. Then why would it be available? Disappointed in lack of profesionalism or care for clientele.

Li
Review №65

I just got a beautiful shellac manicure at Perception Organic Spa in Carytown! Its always a pleasure visiting this calm and relaxing location to get pampered. All facials, massages and mani/pedicures are always top shelf!!

Co
Review №66

The heated neck collar was great and the leg scrub was awesome

Na
Review №67

My 2nd time here and the staff and atmosphere is awesome! I LOVE how the products are natural and made in-house!

ch
Review №68

My experience was awesome!!! The service is incredible, setting is relaxing and the staff is friendly.

Se
Review №69

Absolutely the best spa in town, i had a manicure once and havent stopped coming since .... lovely place

Ra
Review №70

I stopped in after work to get my nails done and it was awful. I felt like because I wasnt their normal clientele (older upper middle class) I was looked down on. My manicure was rushed and honestly poorly done which was very unexpected. I was well aware it would be more then usual and was happy to pay $40 for gel, but not when it was so quickly done its covered in bumps and flaws. Last note, when it came to filing my nails, I wasnt asked what shape I wanted or how much shorter. One hand was fully done before I was asked oh, is this shape ok?Not ok

D
Review №71

I love the customer service and the wine was a plus. Thanks guys

Br
Review №72

They doing an amazing job and have a very relaxing atmosphere.

De
Review №73

Awesome very relaxing facial gave great advise for maintenance. Glad I came

je
Review №74

Great pedicures, doesnt smell toxic like a lot of places. Very good service.

Jo
Review №75

My mom and I went today. T did my mani, pedi and eyebrow wax. She did a great job. My eyebrows are a little thinner than I expected but they look good and I like them. She took her time painting my toes and they look great! My mom got a shellac mani and pedi, she said she liked them but they didnt have the nude/pink/brown color she wanted, which is a basic color so she settled for a pink color. I will try to post another review to tell how long they last before chipping. I did like the atmosphere and hot tea and how they serve you.

Sy
Review №76

Love just isnt the word. I wont ever go anywhere else

Vi
Review №77

Not worth the money. Worse massage ever.

Cy
Review №78

Beautiful,Soothing,Authentic, Privately owned, My nails look amazing My included massage was a mind blower.If you love authenticity, if you value ambiance, if you recognize real as opposed to fake or fabricated then you must must must go out of your way to go to this nail salon. I own a business in Carytown and have been there forever (Carytown Optical)but like many of you I would fit in a manicure before work or at lunch at your typical mall salon. Several weeks ago while visiting chop suey book store across the street I happend to notice the sign for Perception salon which said the manicure price, that I already pay elsewhere, includes a 50 minute massage!!! As soon as my nails were in need of a manicure I dropped by and was in love at first sight (sound and smell) The staff is wonderful, the decor is soothing. There is always a tea of the day and flavored water such as the rosemary/lemon I had today . The massage chairs I have sat in for pedicures are the best. Candles are lit about and soft music is playing. The manicures have not been rushed whatsoever like that other person wrote. I can only believe that person works for the competition because I cannot imagine leaving this nail salon without eagerly awaiting your next visit!! I have not even gotten to the most amazing part. THE MASSAGE!! Oh WowI cannot even begin to explain this massage but Slavi (fromBulgaria) told me it would not be like a typical American massage and then I discovered what he meant Wow!! The massage is given in a dimly lit room with light music. All I can say is that You have never felt anything like this ! I will likely write a review just for Slavi (not sure if Ive spelled his name right) He uses techniques that I have never ever felt before . Amazing! Stress gone, Intoxicating ! And like I said This is included in my monthly membership!! Which is no more expensive than my usual mani /pedi ! Whattt ? Best kept secret in Richmond!To anyone man or woman in need of massage only who doesnt have their nails done still Go see Slavi for one massage and skip any other place, skip your chiropractors office, skip those mall type massage envy places, go to Perception and see the masseuse from Bulgaria ! Youll love it.

An
Review №79

Love this place! The only place Ill go for spa treatments!

Ro
Review №80

I love Jewel, she does an excellent mani-pedi

Ma
Review №81

Best place in Richmond for a relaxing organic spa day!

Pa
Review №82

Very relaxing experience!

Mi
Review №83

I love the customer service and 1 on 1 interaction

Le
Review №84

Excellent atmosphere and a delightful pedicure!

Go
Review №85

Best pedicure in town!

Ge
Review №86

Top notch service

Information
85 Photos
86 Comments
4.3 Rating
  • Address:2902 W Cary St, Richmond, VA 23221, United States
  • Site:http://perceptionorganicspa.com/
  • Phone:+1 804-855-1989
Categories
  • Nail salon
  • Boutique
  • Facial spa
  • Massage therapist
  • Day spa
  • Organic shop
  • Waxing hair removal service
Working hours
  • Monday:12–5pm
  • Tuesday:1–7pm
  • Wednesday:Closed
  • Thursday:10am–8pm
  • Friday:10am–8pm
  • Saturday:10am–7pm
  • Sunday:9am–6pm
From the business
  • Identifies as women-led:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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