They are the best! My AC broke during one of the hottest weeks of the year, I was told the part would take 3-5 days to arrive. They were very compassionate in our time of need and were able to locate and install the part the next day! I will never use another company other than Airmakers. They really care about their customers. They went above and beyond. And they know what they are doing.

These guys are the worst in terms of providing a fair value for service rendered. We called them out recently as one of our HVAC units wasnt working. They performed the diagnostic. $89. replaced the capacitor, which took 10 minutes and is a $10 part and charged $260 for it, so $350 total for 10 minutes of work and a $10 part. They didnt quote us before they did the work and after the work was performed they wouldnt reduce the charge meaningfully so that the charge was commensurate with the value. Their comment was, we know we didnt quote you before we did the work, but the charges are in line with our competitors so were going to charge you whatever we want. Steer clear of these guys.

Used them in the past for scheduled HVAC replacement. No complaint.This time HVAC is down. Called Emergency service last night. The engineer was too busy to come out but promised to put request forward to the office for appointment next day. Called the office this morning, no information was transferred. They took information again and told me that I will be notified when engineer will be dispatched. Called at noon to check and they told me I was scheduled for tomorrow. When reminding them of agreeing with engineer last night to postpone service to today, they told me engineer was not authorized to promise appointment. Manager apologized. ..........I am glad there are alternative providers that provide state of the art customer service....

I have been using Airmakers for several years. Their technical services today were as good as usual.. Their personal touch however remains as bad as always. (Ive had previous issues with customer service so this is the last straw) Today the technician was due between 1-4PM. At 4:30 PM I called to inquire where my technician was at for my routine semi-annual service. I was told he had truck problems and she could not reach him to determine when he would be at my residence. My question to the rep was simple....It is now 4:30 why did no one call me by 4pm(the latest arrival time) to provide some customer service update? The rep was rude and said the tech was not answering his phone whereby she could provide an update. Again, she already knew about his truck problems so why didnt she call with an update earlier. She said she would call back when she contacted the tech, She eventually did return my call and the tech arrive around 5PM and completed his service. As this was my last routine service for this year, I will be looking for another company that has good technical service AND good customer service. I would NOT recommend this company!

We had 2 installs over the past year, one for the house and a smaller one for over our external garage.The sales and installation process were seamless and professional. They provided great advice as well so we wouldnt throw $s away.We could live in an icebox now if that was the requirement!

Top notch service department and great overall company.

Contacted DaveH in sales and he did an outstanding job matching the right unit with our square footage. Because the home was built in the 70, the unite needed to be relocated to keep the screen porch from scorching you in summer months and to allow the unit to expel air as it attempts to operate in a steady, energy efficient manner. Very satisfied with the Install Team as well. They arrived early and were done by 2pm. House did not lose coolness even when unit was off all day. Thanks Airmakers

Our Air system stopped working, called AirMakers for help, they came and got the system working for us. They did a full check of the system and found we had a slow leak and set up a call from their Representative. We worked out a deal with them for a new system because of the age of our system. They got us quickly in their schedule for the replacement. They were very professional as the system was replaced, making suggestions as to what needed to be replaced as they worked on putting in the new system. We are very satisfied with the work that was performed by the professional employees from AirMakers. We have used them for years for our seasonal system inspections. We would recommend AirMakers to anyone needing help or seasonal checks with their Heating and Air Conditioning systems.The Layden’s

EVERY YEAR since weve been living in our home (11years), weve had issues with our HVAC system. Weve called this company 2-3x each year to fix it. They come out but obviously dont fix the problem. We get charged for the visit, service and materials even though they didnt fix the issue. Were finally going to stop using Airmakers. We only used them as long as we did because my husband thought they knew what they were doing since the company installed the system. No more.

Best prices on town and awesome service

This review is specifically for Lee! AC went out over the weekend, and we needed after hours help. Lee called me back and came to the house within an hour. He invited me to come with him while he diagnosed the issue. He explained everything he was doing, and why, to try and figure out how to fix the AC. He was professional, thorough, and friendly. I will work with AirMakers again as long as Lee is there!

Brand new customer. Called their emergency service when my a/c went out last night and had at tech come in about an hour. Had my cooling going in under 30 minutes and reasonable pricing. Tech was very respectful and even wore booties in and out of my house. I was very impressed. I plan to sign up for an annual plan. Recommend them.

Ive used Airmakers for many years across a number of AC issues Ive had. I wanted to publicly post to thank Daniel Christopher (technician) for the great work he did today to repair an issue (covered under warranty). Daniel has been to my house several times over the years and provides first rate service, explains the issue and how best to address it.

Awesome, thorough, clean and friendly service. Ben, Eddie, John and Johnathan were extremely professional and very personable. We felt like we had family in our house instead of strangers. Are dogs loved them too!

AirMakers has been a trusted and reliable HVAC resource to my family for many years. Ive confidently used them to upgrade my systems and service them year after year. Im impressed with their professionalism and competitive pricing and regularly refer them to co-workers, friends and clients.

They came on a Friday to put a new system in at my house in Wake Forrest and were unable to get it working by 4:30 pm, end of their business day. I reached out to my sales person, Ben Freeland,and he responded immediately with an update of the situation and said someone would come back out to finish the work. Mind you this is at 5:00 pm on a Friday night. He came and finished the install. Works great. Ben saved me almost $1500 over a Rheem brand AC unit by suggesting a Carrier unit. Best prices and best service in the triangle!

I have been a customer of AirMakers since moving to Raleigh in 1995. I have always been extremely pleased with their services. Most recently, Anthony did a PM service for us and he was the most pleasant serviceman I have come across! Would highly recommend AirMakers, wish all companies could be this great!

We could not be happier with the service we have received from Airmakers over the last 14 years. Anthony has been our very competent and courteous technician for most of that time. Last June Airmakers installed a new heating and air conditioning system at our home; not only are we happy with the performance, but the savings on on monthly utility bills as well.Thanks for the great service!

Our HVAC was installed by Airmakers a number of years back and they did an outstanding job. Since then, weve maintained a service contract with them so that we can get our system checked quarterly. Their service personnel always do a great job for us. They are professional and polite, and I have every confidence in their skills.

Recommended by a family friend as reliable and fair. Showed up when they said they would. Checked out the A/C and the heat. Told us we were good to go and promised to come back if we had any troubles. So far. So good.

My A/C went down in Summer. Within minutes of making a call to Airmakers, the service technician, Daniel, was on his way. He was professional, patient, and thorough. He got us back up and running within a couple hours and my family was able to sleep comfortably through the night with A/C. It was impressive and we were grateful. Ive used Airmakers for many years and I will continue to do so because of this level of service.

I have been a customer of AirMakers for at least 12 years (my home AND my small business) and have always been pleased with their service. Most recently, Lee Manual did a repair for us and he was probably the most pleasant repair person we have ever come across! I would highly recommend them.

I would highly recommend Airmakers to anyone needing service/maintenance on their heating/cooling system(s). Their level of service and expertise is excellent; the service technician (Walt) that came out on Friday (April 12) was extremely knowledgeable and skilled. With all the services they offer there is no question as to who is the best HVAC company around.

I have been doing business with AirMakers Heating and Air-Conditioning for five years. Everyone I have dealt with has been personable and professional. The service technicians are usually right on schedule. They do an excellent job inspecting the heat pump and have caught some small problems before they became BIG problems. I highly recommend AirMakers to others looking for a reliable, dependable company.

Airmakers is the only company we trust for anything heating, air or even gas related. we have had several service calls to them. They are always honest and very helpful. I feel like they have a very personable staff. We feel safe with Airmakers!

They did a great job replacing my 2 units. Fast, detailed, professional and easy to work with. I highly recommend them!

We inherited an annual contract with Airmakers when we purchased our home. I have been very pleased with their customer service when scheduling appointments. Their technicians always arrive on time and are polite and courteous. They explain suggested and/or needed repairs and do not pressure you to have optional items done. I am very satisfied with their work and would highly recommend them.

We wouldnt have anyone else besides Airmakers! We have six systems and they keep them up and running smoothly. The technicians are friendly and respectful, always on time and go about the work quietly. Anthony is a dream come true!!!

Not reliable at all, if want to purchase you need to think 100 times.

Airmakers installed 2 ACs and a forced-air furnace for me 2 years ago. Been very happy with the units and the services received. Problems have been VERY few and minor only, all were resolved quickly to my satisfaction. I would recommend!

We called Airmakers for our property in Cary. They came on a weekend so they charged us an emergency rate. Made a repair. 2 days later, the same problem creeps back. They are recalled to repair, this time they make an additional repair, charge additional money and then we purchase a maintenance agreement. This time they find additional work that needs to be repaired, and yet and still they leave as if the unit is fully repaired. Now on to our third repair call, we call the office and try to speak to the tech manager, but we have to get on his schedule for next week. I am sorry but its like 20 degrees at night and our heat is only getting to 57 each night. I consider that an emergency, but when you are charging clients per call, I guess their is no need to be in a rush or selective about your work. I am starting to feel like we are dealing with shaddy mechanics that repair everything except for the real problem. Now we are told we need a new pressure switch, at about $800 in repair costs, not to mention time off from work, I could have purchased a new system with no worries. Beware of this company.All we want is for them to say their first two analysis were incorrect and credit those repairs to fixing the still broken unit, or refund our money so we can purchase a new unit. At over $800 in repairs, plus numerous hours missed from work, I could well be on my way to having a new unit installed with a warranty.

We have had HVAC maintenance contracts with Airmakers since Spring 2009. Their service has always been excellent and courteous. When we make an appointment, they are very good about keeping to the scheduled time and keeping us informed. I recommend Airmakers to anyone who wants this type of service.

Weve had our HVAC system since 1998 and have always done the yearly maintenance plan with Air Makers. Our service has been excellent and technician has worked with us until a concern is resolved, wonderful in answering any questions. Yes we would recommend Air Makers.

We were very pleased with the work and advice of Richard Santer. We had been told the day before by the yearly examiner that our upstairs air conditioner compressor was not functioning, so we were delighted with Richards discovery that it just needed freon.Richard was very thorough in his check-up of both air conditioning units. He was professional and skilled. Thank you, Richard, for a job well done.The Kennedys

Airmakers has serviced our HVAC Equipment for 6 years. They are prompt, good with follow up and very professional.Thanks for taking good care of us here at Executives Cutting Edge.

Been on their service plan for years and have always been very pleased. The girls that answer the phone are nice, techs seem to know what they are doing. I dont have any complaints.

I had an issue with my heating system and technician Todd Whaley was able to diagnose and fix the problem for a very reasonable price!

Our air-conditioning began to work sporadically and over the course of a few days, finally completely stopped working. The problem was with a clogged drain that I was unable to correct during a recent hot spell. The technician solved the problem which I expected he would. I do not usually post reviews, however, in this case, I made an exception. I was extremely impressed with the quality of workmanship with this repair. I inspected the area of the repair and noted the quality of how everything was corrected. I would highly recommend Airmakers and it is my hope that this specific technician learns of our satisfaction!

Ive been a customer of Airmakers for at least 15 years and have been pleased with their service and their service technicians. They have kept my unit working much longer than the warranty period and are always polite, cordial and friendly, taking care not to leave a trail of dirt in the house, no matter what the weather is outside.

From the website, to every single person I spoke with at Airmakers - Complete Professionals, Courteous, PROMPT, Kept to their word. The technicians that arrived to install our new Carrier Pack, were swift in their work, courteous, professional. I cant begin to describe how impressed I am with this business. They work with pride, and it truly shows! We were sitting here dead in the water on emergency heat (compressor died on old unit) with this Arctic Air moving in. After contacting two other companies who were majorly dragging their feet about helping us failed to do anything in a timely manner, I contacted Airmakers. I am so glad that we did!! We are cozy and warm. Thank you Airmakers :) OH - And pricing on this package was very reasonable, much less than quoted by another business of same nature.

Exorbitant material charges for weekend dispatch!!!I recently contacted Airmakers on a Saturday morning. I was told that they would charge a $148 dispatch fee which was substaintially higher than their normal rate since it was a weekend. Knowing this upfront I was ok with that and they came out that day to repair my unit. The tech was nice and began performing the work. He stated that I was low on R-22 refrigerant and then told me how much the refrigerant cost. I questioned the high price and I was told that since it was a Saturday they charge more for parts! What since does that make? I was already paying a higher dispatch fee, but to charge more money for parts? This is the exact same refrigerant they sell Monday-Friday. I was charged $400 for the 2.5 pounds of R-22 ($550 Total). I contacted another company to see what they charge and it was a total of $340 (including weekend dispatch).I contacted the service manager about this and he politely suggested I use the other company next time. I will be sure to do that but I wanted to let others know of the hidden charges before they make the same mistake I did.

Have used Airmakers for service and installation of my new heating and air conditioning system. Their service personnel are prompt and courteous. I would recommend them to anyone.

My HVAC unit was having an intermittent issue that was only affecting the first floor. After the unit would come on, no air was blowing through the vents. This was the case with the heat and a/c. Initially, I thought the thermostat was going bad, so I bought a new programmable one (since I had been thinking about getting one anyway), but that didnt solve the problem. I then called Airmakers, explained the issue to them and scheduled an appointment with them for the next day.When the tech came out, I explained the issue to him again. He made some adjustments to the thermostat and eventually made his way to the attic to look at the unit. He went from the attic to the first-floor thermostat a couple of times, and after about 30 mins he said he fixed it. I go downstairs to check, and the air was blowing through the vents. He said the thermostat was programmed wrong. When I asked why it did the same thing with the old non-programmable thermostat, he said it had probably gone bad.That visit cost me $143.18 (diagnostic, labor and taxes).Just over 2 weeks pass and Im having the same issue as before. I make another appointment with Airmakers, letting them know that the fix to the thermostat didnt work. It must have been intermittently working.The same tech comes out and after doing some checks at the thermostat and in the attic, he says its the damper. He tells me that the damper is $400, and after everything its going to be over $500. Im thinking WHAATTT!!! But if it needs one, it needs one. And I assumed that after everything meant labor costs. I told him to do it. The total came to $530.18.I asked him why the part cost so much when its nowhere near that price online. I was seeing prices from $86 to $182. The part he installed was $86 on Amazon (srv21760 replace hw damper motor). He didnt give a straight answer but mentioned something about labor being a part of it.I didnt get to see the invoice on his tablet device he had me sign. But when I opened it up in my email (30 mins later) I realized that, that after everything statement meant adding a diagnostic fee of $89 (again). I should not have to pay a diagnostic fee again for a problem that wasnt fixed the first time. It was the same problem, just missed diagnosed the first time.I called Airmakers to ask about the $400 price tag on an $86 part (had to leave a message). Joel called me back and in so many words said that there are other costs added into that price. I was so overwhelmed by that price that I forgot to ask about the 2nd diagnostic fee I paid. And the more I think about it, the initial $143.18 should be refunded.530.18 + 143.18 = 673.36for an $86 part.

One star is not deserved, do not go with this company for any of your installs. As they lack all the essentials required to be labeled true professionals. If you value your home think twice their a great chance it will be damaged do to installer not knowing what their doing and/or not doing it well at all. I say this from personal experience. This company does not value its customers enough to provide satisfactory service, instead they rely on clauses and indemnifying statements written in the agreements written on the back of their forms. This company issues equipment that is not of excellent quality . As in my experience the units install crapped out several days after install. So as a warning do not waste your money at AirMakers Raleigh, or the Chapel Hill location. Carrier AC in my opinion is a good brand and should not have vendors/installers such as Airmakers soil that image. This company will cost you more money in repair work to you home then they are worth. To make sure other do not fall victim to this company I will post this message of every review board for this company I can find and renew that post every 7 -14 days. Professional own and fix and replace their mistakes sorry to say Airmakers Does not be warned and be wise.

System put in by AirMakers about 7 years ago. The system was never registered with Carrier so when we purchased the house and when the indoor blower motor stopped working of course it wasnt under the 10 year Carrier warranty.It was discovered that they put the wrong wires in for a 8KW heater which could have over heated the unit and caught on fire.Luckly, through a recommendation we found someone who knew what they were doing.

UPDATE: I am not happy with their work. I gave them one more chance. They are always running late. Have received no update. Good luck getting them to repair anything in a timely manner, they are always too busy. We are going elsewhere. Be very careful, the tech will always try to upcharge you saying that a fuse is worn. He is lying and they are cheap to replace but airmakers will try to charge you almost 200 bucks.

Great experience. Technician was a great guy who came out on Sunday and took the time to explain the problem I created but fixed it quickly.

This company ripped us off!!! We paid to have a zone system and AC put in. Months after installation we kept having to call them to come out to fix it because it wasnt working properly. Every person who came out told us the duct work wasnt done correctly. They came out several times and every time they said it was fixed. Come to find out 3 years later after it went out again. Our zone system was never hooked up! We paid to have a zone system and it was never hooked up! They never fixed it! This company Is the worst beware! Dont waist your money! Years later we are still having to pay for a system we paid thousand of dollars for. This company doesnt stand by their work! This isnt a honest company! They took advantage of us. We were customers hoping to find a honest company to do right by us. We are a family of 6 with not much money and this company stole from us! Very disappointed and will not let this go! I feel it is very unethical that someone will tell us they are fixing something and never do the job. They took my money saying they was completeing the job we requested. Honestly this has to be illegal. I will definitely look into how illegal it is I wanted to make sure I left a review to save someone else from the headache my family is experiencing right now!UPDATE!!!!I have called the company several times to come up some resolve and I keep getting the run around. I keep being told that David the one who handled the job will call me back. I have yet to hear back from him. I have confirmed information that what I paid for is not what I got. That is all around illegal to not give a customer what they paid for. I just cant believe that a company would take advantage of a customers in this manner. I will continue to update how this company handles this situation. I gave them the opportunity to resolve the issue and nothing has happened.

I can no longer recommend this company to anyone. I have had a maintenance agreement with them for almost 10 years now. While they are all very courteous and prompt to deliver service its the actual service I have issues with. First it is VERY over priced but what are you to do when you have a heating or AC unit down and dont have time to shop around to get it back up and running. Their maintenance agreements do nothing other that give you a small discount from my experience. Additionally, when they do their seasonal maintenance on the system you can count on one to three week following that you will have system issues that you will be charged for. I would recommend finding another company to maintain your heating and AC systems.

As a Raleigh area Realtor, finding good and reliable vendors is paramount to providing excellent service to my clients. Boy did I hit the jackpot when I partnered with Airmakers for all of our clients HVAC needs!! They are fast, reliable, courteous and reasonably priced. Not only do I use them for clients but also for my personal home. I wouldnt recommend anyone else! Thank you, Airmakers, for making me look like a ROCKSTAR!

My AC recently went out with the threat of a 90+ degree day looming. I called the Airmakers at 8:30 am on a Saturday and they came out and repaired my unit by 10 am that morning! Great / Quick service.

As always, I was very pleased with the service from Airmakers. Anthony Rogers always does a thorough job and really takes his time making sure all is working properly.

Anthony was very conscientious and did an extremely thorough job of servicing our air conditioning unit. We appreciated the good work.

We have had our HVAC system maintained and serviced by Airmakers since 2007 and have been very pleased with their service. Walt was our technician today and did a great job.

Call the others, THEN CALL AIRMAKERS!!! Selling my home, and the inspector brought out Micheal and Sons. They estimated $792 to clean out a drain line, clean the coils and change a bad capacitor. They also said there was crushed ducts in the attic . I thought that seemed high because my home is only 5 years old, so I called the people who originally installed the system- AirMakers. A wonderful service tech named Anthony R. came out and analyzed the system. He was very professional and polite, and even called Michael and Sons to get that techs input into what he was doing to make sure he didnt miss anything. (needless to say- there were no crushed ducts in my almost new home)All in all, I ended up paying AirMakers $418 for what M&S wanted $792 to fix. Guess all those radio jingles cost a lot of money, and they pass that right along to their customers. I will call AirMakers every time from now on.

Very Good experience.Mr Lee Manuel is a very good service technician and always professionalwhen doing his job and making recommendations.J. K. Edwards

I have used AirMakers since 2001, and in general have been satisfied with their service. I had an issue recently, but it was resolved to my satisfaction.

The technician apparently did an exvcellent and thorough job. He was courteous and thorough.

Mr.Lee manuel had a very good and professional. He is very knowledgable an.d we were very pleased with his work.-LaNelle Edwards

We highly recommend Airmakers to all our clients. There level of service and expertise is unsurpassed. With all the services they offer there is no question as to who is the best HVAC company around.Robert Witcraft,Robert Witcraft Painting & Renovation

This company installed my heat pump years ago and did a good job with a competitively bid job. Ive had repairs done over the years by them and others. I had them do a service visit for a repair today. They charged me $197.77 for a heat pump contactor. I just found the identical OEM contactor that was replaced on the web for $22.99 on Amazon. The repair also charged $79 for an hour of labor. Now I dont begrudge someone a fair profit for parts nor a reasonable service wage for skilled labor, but excessive is excessive. You cant mark up a repair part 8.7X and still charge a hefty labor fee. I wont be going back to this company for repairs.

The service was thorough and Anthony was very nice and did an excellent job.I would request him again to service my heat and air conditioning units.

Whatever you do homeowner with a HVAC problem, DO NOT USE AIRMAKERS in Raleigh, NC. You will be sorry if you do. They will rip you off and over charge you for what services/products you think youre getting. My husband and I had a problem with our unit this month, we hired Airmakers to come out service it, $600.00 later we still are without heat in our home. They came out to our home 3 times and you would think in that amount of time, the problem would be fixed. JOEL KEY, Manager of this scamming HVAC business doesnt care about you, the homeowner at all. All he cares about is sending his techs out to rob you of your money and moving on to the next victim. We got taken and we dont want to see it happen to you. The manager will nickel and dime you to death. He tried smooth talking me and my husband into paying another service fee in which Airmakers should have fixed the problem the first time we paid the service fee of $130 + all other absorbent fees. They will not itemize your invoices either to let you know exactly what products/services youre really getting, its all hidden charges. It is Thursday night Jan 30, 2014 and my husband and I are freezing in our home while they have our money. BEWARE and please look for another reputable HVAC company. Dont use Airmakers in Raleigh, NC. I promise youll be sorry. PLEASE read the other reviews along with my feedback. If you dont homeowner, youll wish you had. Take care, God Bless

We were very happy overall with our experience with Airmakers!

Richard Santer did our fall maintenance and was very compentent and professional. He has provided troubleshooting of our systems on several occations and we were pleased with his work. We have been AirMakers customers for over 20 years and have been satisfied with their work, which included installation of two new split-system units at our current home.

Very courteous repairman, knew exactly what was wrong, they handled everything including everything covered under warranty. I would use them anytime.

Stay away!!!!! THE ABSOLUTE WORST and MOST EXPENSIVE HVAC service in the triangle!

Our technician, Richard, was punctual, courteous, knowledgeable.

Horrible attitude of the dispatcher!! Just horrible!!!!!

Just fine!

Right on the problem.

It was excellent