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Valley Creek Spa
3550 N University Ave #175, Provo, UT 84604, United States
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Valley Creek Spa

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Pa
Review №1

The massage room was dark yet cozy and had a calm ambiance about it. The male massage therapist was great at communication. My wife had a little trouble with the female massage therapist as she would not apply enough pressure even after my wife spoke up multiple times. Make sure you are not afraid to ask again and again what you want so that you have a pleasant experience.

Ko
Review №2

Jeff was amazing!!! He did some fancy finger work as he went up and down my back. His pressure was perfect for my troublesome neck. He pushed hard in the areas I asked for and lightened his touch on tender areas. The couples massage was an adventure and fun. I am so glad I did this. It was perfect. Even got the massage drunk.

du
Review №3

I purchased the mothers Day spa package for my wife. They sent an email saying they would send the gift certificate in the mail. The gift certificate was never sent. I attempted to call them numerous times over several weeks and no one ever answered the phone or return messages. I attempted to contact them on Facebook Messenger and I never received a response. We even stopped by the door was closed and the lights were all off. I checked their website they say they are looking for people to do the exact thing the spa package includes. I dont think they have any employees or are even open. I believe this place right now is a complete scam and would say to anyone who thinks about going there to stay away. Definitely dont order anything from them online.

Ja
Review №4

We thoroughly enjoyed our couples massage experience. It started with a warm foot soak as they prepared the massage space for us. We were treated to Quiet music 🎶 in the small waiting area along with drinks and a shot glass of a yummy dessert. The therapists provided clear communication on what to expect and asked for our feedback. The room was warm, with low lightning and calming music. Their services were professional and left us renewed.

Ch
Review №5

I came to get a massage for my birthday. And arrived 15 minutes early to be ready with the paperwork. After a half hour rolled by I finally had the receptionist come out and told me she would help me out in a minute. She followed her friend out the door to finish gossiping with her for about five minutes before she came out to help me. Once she finally helped me she told Me my appointment had been canceled about 45 minutes ago. They had just sent an email and canceled with no explanation less than an hour before my appointment. This is very unprofessional and I lost out on money because I had to get a babysitter. I would most definitely not recommend them. Let me add that they responded with complete LIES! The girl working there so they never showed up, and she never asked for my number or anything, she just said she couldn’t help me. And we double checked and they had our correct number.

Ca
Review №6

My husband and I came in for a couples massage and the whole experience was great! Weve had lots of massages before but the atmosphere and attention to detail at Valley Creek Spa were amazing. I appreciated the decor and valentines themed rooms, it made the day feel special- all around a super cute day spa! I also highly recommend Jeff for your swedish massage, his touch and pressure were spot on!

Je
Review №7

My husband and I had a couples massage. The atmosphere was calm and serene. The massage therapists we had were professional and very good at helping us relax and enjoy the experience. As a massage therapist myself, I would highly recommend Valley Creek!

Em
Review №8

Heather and Jeff were both amazing! We did a couples massage and got a foot soak, dessert, a mocktail, and some aromatherapy at the end of it all. It was high quality and the masseuses both really seemed like they were feeling for specific things in our bodies rather than just going through the motions. We would definitely recommend Valley Creek Spa!

An
Review №9

Got a couples massage and had a great time, the staff was very nice and made sure we were comfortable. They dont pressure you into anything and make sure to ask and guide you through the massage process. I feel a lot more relaxed than I expected going in.

sa
Review №10

We just had a couples Swedish massage by Jeff and Heather and it was amazing! They were very professional, gentle, and made us feel 100% zen! Definitely recommend! Thank you Jeff and Heather.

Ra
Review №11

Amazing value! We did a couple’s massage and they made us feel comfortable and we’re accommodating to our needs. It was my favorite massage!

Ca
Review №12

Had tight back, glutes, neck, shoulders and sore hands so my wife bought a groupon and sent me here.Andre worked all of my troubled areas and provided a high quality deep tissue massage. He also educated me on some stretches to do throughout the day to help with pecks and t band.Place is calm, clean, and serene. Very relaxing and kind staff.

K
Review №13

Not sure how this place has any 5 star reviews or any stars for that matter! I purchased a Groupon for this place over a week ago and still have not been able to reach anyone to set up an appointment. They don’t answer their phone so the only way to set something up is by opening a message. Both my husband and I have left messages and neither one of us has had our call returned. We even drove from salt lake to Provo to try and set it up in person but they don’t even have someone at their front desk, so after we sat there for 30 minutes we left a note on their desk asking them to contact us and STILL haven’t heard from them. I did look into scheduling on their website but there was one day ( a weekday) and only two early morning times, but being as my husband and I work, the morning weekday time doesn’t work. I’m sure they are busy with groupons but this is just extremely poor customer service. Even if they don’t have appointments for 2 months the least they could do is return your call to get you on the books so you’re not left wondering if you’ll ever be able to get ahold of anyone. I’m hoping that Groupon will refund my money and I can find a place with actual customer service.

Na
Review №14

Great staff and awesome service! Jeff and Kat were great at our couples massage. Kat was very attentive and adaptive - she made sure to explain to me all we were going to do during my (first) prenatal massage. The room is clean and calming and the treats were very appreciated.If I had to change only one little thing wouldve been the background music - which was mainly instrumental versions of radio songs. That didnt bother my husband that much but my music-wired brain kept singing along instead of turning off and relaxing even more. But Im positive they wouldve cater to our liking if we had said something.All in all, this is a hidden gem in northern Provo with nice prices too (check out Groupon for deals)

Co
Review №15

Jeff did an INCREDIBLE job! It was hands down the best massage I’ve received. Prices are very fair and they were great to work with

De
Review №16

We made an appointment 2 months ago, because they said that was the earliest they could (probably because it was a Groupon gift). One day before our appointment we received a cancelation email with no explanation or reason. I had already paid a babysitter and even cancelled other plans. We tried calling 3 times that day, we left 2 voice mails and texted them twice (not exaggerating at all). No one answered, called back or texted. Regardless we arrived to our appointment and the place was empty, but open. There was a sign that someone was in a session and to wait. We waited for 20 minutes. When no receptionist arrived my husband knocked the door, someone came out from an empty room with NO client and said there were no appointments. She said to call the number weve been calling for 2 days now. This is incredibly unprofessional in so many levels. Unless this can be resolved somehow, since Ive again called 2 times today, I would NEVER recommend this place. It may have been a groupon, but its still spent money.

An
Review №17

Loved it! Super professional and experienced staff. We will probably come back!

AM
Review №18

Genuinely disappointed with my experience. I bought my wife and I massages in January for a Valentines gift and called and left messages 3 or 4 times before someone finally reached out to me through text. I was told the soonest appointment was March 20th. I was then contacted via text again 3 days before our appointment for them to tell me that they had 2 employees quit so we had to reschedule. When I expressed my disappointment with the situation and asked what they would do extra because of our poor experience they told me to reach out to Groupon for a refund. I strongly suggest you find somewhere else to spend your time and money. The actions of the employees here suggest that they dont care for either of them and will gladly waist them for you.Edit: Nothing makes you want to come back here like getting a heated response from the owner, insulting you and calling you a child while dodging all accountability for the business being unprofessional. Let it be known that my conversation was not rude, I simply asked for compensation for my troubles and the response I got was, “ You will have to go back to Groupon to get a refund. We have not done the service and have not been paid for it.” It’s clear they only care about making money and not delivering quality service. Also, them rescheduling has nothing to do with COVID, but the owner losing employees. After seeing his reply, it’s not hard to imagine why they left. Thank you Bill!

Ma
Review №19

Lamecia Ewing is the absolute best at what she does and for a great price too! She’s quick, efficient, and very kind. If you’re looking to get some electrolysis done, she’s the person to go to!

Er
Review №20

Did a couples massage with a foot soak. The staff was very nice and asked for specific areas of focus for the massage. The room was low lit and had soft relaxing music. Massage was very pleasant and we would definitely go back. Only complaint was the footsoak tub was small and won’t fit bigger feet comfortably.

Ro
Review №21

Jeff and Heather were great! My wife and I really enjoyed our couples massage...thank you!

Br
Review №22

We came to valley creek spa for my husbands birthday and we had a wonderful experience! Our massage therapists, Kat and Darin did such an amazing job. It didn’t receive the full 5 stars because at the end, the owner of the shop was incredibly rude to the therapist. It was shocking. Aside from that, I would highly recommend both Kat and Darin!

Je
Review №23

It was my first massage so I didn’t entirely know what to expect going in, but it was great and extremely relaxing. My wife and I will be back again.

Br
Review №24

After looking at past reviews it looks like almost everyone who had a Groupon had a bad experience. I feel like they give their bad/new/student massage therapists to the Groupon customers.My wife and I received a couples massage and both had low quality massages. Both therapists felt timid and awkward. Never had such a bad experience and I have received a lot of massages. Everyone was very kind. I am editing my previous review which detailed issues with therapist communication and hygiene because I felt like the details weren’t helpful. Training can go a long way to take care of the problems I encountered. If the business cares to hear my issues and wants to improve I’ll share them with the owner. I would like a refund and that would help me be a happier customer.

De
Review №25

The massage was amazing! My husband and I loved every bit of it! I am giving the place 4 stars because the carpet was a little dirty to be walking bare foot on and our foot soak and dessert was right by the nail salon area. It was hard to relax but we did enjoy hearing the stories being talked about behind the curtain :)

Ja
Review №26

From the entrance throughout the entire experience you are met with warm smiles and sincere hospitality. The decor is so very well thought out and the attention to detail is incredibly beautiful! We did a couples massage and we had the pleasure of having Hannah and Jeff! They are incredible and thorough and are constantly checking to make sure you have the most positive experience! I highly recommend this establishment and these two massage therapists! Go now and enjoy a relaxing day together!

Su
Review №27

We enjoyed the couples retreat today! It was nice to relax together. Kat did a great job of gently but firmly working out all my tight spots. We left definitely feeling refreshed and ready for the weekend!

Br
Review №28

Mine and my husbands first time getting a massage, it was an awesome experience. Wonderful customer service, very friendly and kind. Our entire body feels brand new. Kat did an absolute perfect massage and Darren worked on my husband. We feel amazing, worth the amount plus more.

Sh
Review №29

Best couples massage! We were so relaxed. Request Heather and Jeff!!

El
Review №30

Jeff was amazing! Such a good deal for what you get! Highly recommend.

Mi
Review №31

I came here once 2 years ago and it was fine. That’s what the one star is for. This time around, it was as bad as you can get customer service-wise. We booked a couples massage (through valley creek, not groupon) for Jan 18th. We got a text a few days before the date saying they’d have to reschedule us for Feb 1st. Ok. We get there at the time scheduled on the 1st and no one is there. We called the owner (i think) and she said we were scheduled for the next day (2nd) even though we agreed on the 1st. Instead of it owning up to it, however, Milly (owner) kept insisting I was wrong and was actually pretty rude about it. After a back and forth, she put her husband on the phone, who tried to work with us to reschedule for Feb 24th. We ending up refunding the whole thing, which wasn’t an easy process either. I’m sure the massages are good, but management is subpar. You’re better off going to massage envy.

HO
Review №32

Loved it. Beautiful clean spa. Very nice girls. Loved my first all over body sugar scrub. Will so want one again soon 👍

Le
Review №33

Kat was my massage therapist and she KILLED it! She was very good with each movement and communicated with me to make sure I felt comfortable. Loved every minute! Will be coming back.

Jo
Review №34

Very wonderful peaceful experience. Well skilled therapist. I felt calm and at ease. Just great relief from strain and stress.

Ch
Review №35

My review is based on the customer service and quality of the massage. Id recommend they update decor and wall color. However, Kat and Jeff gave us our couples massage. Kat has magic hands and it was one of the best massages Ive had. My husband also loved his massage. Highly recommend.

ru
Review №36

I LOVED our experience here. We got a couple’s massage and the therapists assigned to us were AMAZING and respectful. The environment is clean and well designed. The manager is also very accommodating and very customer service oriented. We loved as part of our package the foot soak and refreshments that were served. For sure going here again!

Am
Review №37

We got a couples massage here, and it was great! It was a very relaxing environment with nice decor. The massage therapists were friendly and professional, willing to change anything to meet our needs and comforts. Since it was our first time, they took the time to explain everything to us and make sure we felt at ease. We would highly recommend!

El
Review №38

Valley Creek Spa was an interesting place. The massages my husband and I got were great! We got a good deal on Groupon for a 15 minute foot soak, treats, and then a couples massage. I wouldnt really consider this location a spa however. In my mind spas are supposed to be low-key, private, calming and relaxing, most other places Ive been to are quiet and decorated with soft earth tones to help with the mellow vibe. However, this place has bright turquoise all over and is decorated a little bit like a little girls accessory store. The owner seemed very nice but took loud phone calls and was having a loud and awkward conversation with one of the employees while we were sitting nearby in the retreat area.Overall the spa itself was pretty tacky and not very relaxing, and we waited for a long time until our massage was ready which was unfortunate. But once we got in to the massage room it was very private and relaxing and the massages were great! Our therapists did an excellent job, they were both men which was strange at first but they were very professional and did well! So if youre looking for a good massage this place can accommodate you, but if you want an overall relaxing experience this might not be the spa for you.

Be
Review №39

So just as a disclaimer, this was my first massage experience, so I really don’t have anything to compare it to. The massage therapists were pretty incredible and overall it was a super relaxing experience. We will likely be going there again in the future.

Ka
Review №40

I absolutely loved this experience. I rarely get my nails done but decided I would treat myself, and it did not disappoint. The workers were polite and did a fantastic job in making sure to satisfy exactly what I wanted for my nails. Loved it!!

Sa
Review №41

Went for a Prenantal massage and the whole experience was great. The place was calm and quiet, light refreshments were great, and Kat was awesome highly recommend her.

Ma
Review №42

I had an extremely unsatisfactory experience at Valley Creek Services.The price of the massage (~$60 for 60 minutes of Swedish per person) was excessive for the quality of the experience. The floors were the first thing I noticed upon entry: dirty, stained carpet and unvacuumed floors are not conducive to a relaxed experience. It was worrisome and gross.The receptionist/my therapist was sniffling throughout the session, which was very concerning considering the spa rescheduled our appt because of short-staffing due to Covid-19 exposure. My spouse enjoyed their therapist, Kat, but my therapists longer nails were uncomfortable, I didnt feel like they knew what they were doing until halfway through, and the inconsistent attire compared to the scrubs the other therapist was wearing was unprofessional.Overall, both of us felt a stressed at the lack of professionalism and uncleanliness. Ill be looking into health department requirements for spa hygiene practices to see if I should report it elsewhere. And stay in quarantine for two weeks for safety. Rough experience, yall.Update 6days Post: have developed/experiencing pain in neck and today severe pain in shoulders/ribcage, will have to go somewhere else to get it fixed. So much pain. I really cant describe it. I should never have gone. Rather than not mentioning, Ill be actively recommending against going here.

Br
Review №43

The owner Bill is kind and accommodating. They give great deals to freeplay members. I have gotten multiple massages here, all well done and professional. My most recent massage was done by Jeff and it was probably the best massage I’ve had in my life. Very considerate and went over time to make sure I was able to get all the focus on areas I asked for. Go see them!!

Al
Review №44

Just had a great experience. Great massage. Very friendly staff. Very relaxing environment. Highly recommended.

Ta
Review №45

I bought a massage to this “spa” from Groupon. It was priced slightly higher than most massages I have received so I expected it to be a very good massage. That was not what happened. Maybe I’m wrong, but I would think most women would prefer a massage from another woman - especially given the fact that you’re barely wearing any clothing during a massage. This spa doesn’t tell you who will be massaging you or give you the option when you book - like other spas I’ve been to. However, when I realized the masseuse was male, I told myself it would probably be fine and as long as he worked on my neck - which I specified both on the intake form and in person (both prior to the massage and during,) then it would work out. He must have forgotten shortly after all three times I specified my severe neck pain and my preference for him to focus there, because no special attention was given to this painful area at all. On top of that, the hot stones were almost unbearably hot. I didn’t feel comfortable saying anything because any time I spoke to the masseuse he seemed very distant, almost like he wasn’t actually listening to me. Towards the end, he asked if it would be okay to end with a foot massage, I said I would prefer more time on my neck (since none was given to treat my issue.) He said okay but all he did was run both sides again and put a hot towel under my neck. Overall, I’m still in pain, the quality of both the spa itself and the massage was pretty low and very disappointing. I’m upset I spent almost the same cost as any other massage elsewhere would have cost and got a very mediocre massage.

Ja
Review №46

Great experience! My husband and I got a couples massage and Jeff and Heather were very professional and they both did a great job. We will be back soon!

Ma
Review №47

My husband and I had the couples massage package gifted to us. It was our first massage and wow!!! It was fantastic!!! It was an amazing experience from the first moment to the last. Jeff and Darin were professional and competent and did everything possible to make our experience a great one. We will definitely be doing this again soon.

Ba
Review №48

The most amazing and best massage my husband and I have ever received. Staff was so friendly and supergirl helpful and recognized and paid attention to your needs. Such a relaxing atmosphere. Will never go anywhere else again, and will be recommending to everyone!

Ra
Review №49

This is the worst place my husband and I have ever visited, I spent 120 on their couples offer and honestly I don’t know what we got but it wasn’t what was promised. I can’t believe the business can run with such a lack of profession, and we’re so covered in grease we have to go home and shower again from whatever product was over used. Everyone seemed bothered by us being there, no one seemed to have any idea we had a reservation, they asked us multiple times for a tip when the session hadn’t even been followed through with, and then let us leave without continuing the other hours worth of work we scheduled for.

Ky
Review №50

Jeff was very highly skilled and knew exactly how to make sure youre a satisfied customer when you leave! He was very professional and courteous and did an amazing job! The place was clean, quiet, and very much relaxing!

Sa
Review №51

Very professional! I have had a lot of massages in my life time and this one tops the charts! They focused on areas I specified, and clarified with me exactly what I was wanting. Very kind staff. It was a lovely way to start a romantic evening with my husband! Will be returning!

Al
Review №52

I’m pregnant and just had my first prenatal massage. It was HEAVENLY. I had Kat and my husband had Jeff. The atmosphere was amazing and calm.I feel so relaxed and Kat worked all the kinks out of my neck and back.Definitely going back! Every pregnant woman should get a massage.

As
Review №53

We used a groupon for a 90 minute Swedish couples massage. We had Jeff and Darin do our massages and they were more than professional. We both enjoyed our experiences. We highly recommend this salon and are definitely considering returning in the future.

Br
Review №54

They were great! It was my first massage and I would go back again!!!

Au
Review №55

Weird, tacky and awkward. Not very professional for a spa and massage place. Their massages are not professional massages, and it’s not a relaxing place for a massage either. There’s lots of light and bright colors which is not what you want for a relaxing massage. It felt like a business office decided to be a spa so they tried to turn their office into a spa. The massages were the worst massages we have ever had. My wife and I could not relax the whole time. And my wife’s therapist used her knuckles to massage her, and she used them on places where there’s bones not muscles so now my wife is bruised and in pain from it. My wife did a maternity massage so she laid on her side and the pillow they gave her for her head was absolutely terrible so her neck is in pain now and kinked and they didn’t even massage her neck or shoulders at the end. So now my wife is bruised and has a kinked neck which is not something that should happen with a massage. The customer experience is not a focus here. All they want is your money. And don’t believe all these good reviews because they ask you to leave a review right there in front of them when you check out, so lots of people don’t want to be mean and they leave a good review even if their experience sucked. If you want a good massage and a good experience, don’t go here, even if you get a good deal. It’s not worth it.

Sa
Review №56

Got a groupon and scheduled on the website for a couples massage. When we showed up they had it for a single person. The receptionists response was “I don’t know what to do now” and literally offered no help and sat in silence. I finally suggested we can come back the next day so we don’t create a problem since they didn’t have enough staff. The receptionist was very rude and incompetent. Apparently she’s not new either. I was fine coming back but the encounter with the receptionist was not pleasant and really made us not want to come back.

De
Review №57

My husband and I got the couples massage groupon deal as a gift. It was priced way higher than we would have ever paid but since it was a gift we went and expected superior service and a nice spa. This is not what we got. To start out the location is in the basement of a clinical building and the first thing we noticed was the disgusting carpeting. We immediately knew this was not going to be a high end massage and boy were we right. We have had at least 50 massages between us and know a good massage and massage therapist. While my experience with the male therapist was a tad bit better than my husbands, his was one of the worst he had ever experienced. The therapist had no idea what she was doing and just poked and prodded my husband as if she were the receptionist and was just brought in to help out. He was extremely disappointed. Sorry to give such a bad review but when youre charging such high prices your therapists should have at least some training. This is not a good deal.

Ti
Review №58

Kaylee did mine and my friends nails and they look AWESOME! She was very professional and took her time to make sure I liked everything and wanted any alterations. We came with a groupon, but after being there and visiting with their cute staff and adorable tiny dog, Ill most likely be back! Check them out!

Wh
Review №59

What a great place for a massage! Foot soak with a yummy dessert and drink before the massage, warm towels with aromatherapy of your choice, the ambiance was perfect for a couples massage. The place was very clean and the therapists were very professional. I will definitely be coming back!!!

Ty
Review №60

Super friendly, comfortable environment and hosts. Great massage for a great price. Would recommend highly and will be returning.

li
Review №61

Do not go here!!!!! After an appointment booked 3 months ago it was canceled day of with no notice.

Br
Review №62

The staff was very professional and made sure we felt comfortable. It was extremely relaxing and enjoyable. Well worth the money, 2 hours we’ll spent.

Je
Review №63

I had a massage from Kat and it was awesome! She is very good at giving a relaxing massage while still finding those knots and working them out. Was so relaxed after, very much massage drunk. Such a calming environment.

Co
Review №64

Bill and Milly at Valley Creek Spa are amazing to work with. When you go in you will be greeted and taken care of like your family. I won’t go to any other spa. I highly recommend them to all of my friends and family.

Ch
Review №65

My wife and I got massages here for our anniversary which we both thought were great! Jeff was very professional and made our first time here welcoming and a good experience. There is a little room for some constructive criticism that actually has nothing to do with the massages which Ill leave here as it seems they have addressed the complaints of many other reviews already which I think is great. We didnt hear any advertisements during the music, however a few times the music just stopped randomly for about a minute and then came back. Its not a huge deal but it was distracting and detracts for the relaxation. The second and last thing is that the Epsom salt foot bath at the start was too hot. Im sure if I would have said something at the time they would have been accommodating but at first I thought it might just be me so I didnt say anything. By the time we went in for the massages we still couldnt leave our feet in the water for more than a few seconds at a time and my skin felt a bit irritated and burned the rest of the night. Hopefully this helps improve the experience for others in the future!Definitely recommend getting a massage here!

Ca
Review №66

My husband I got a couples massage. I researched this spa and read every review before booking the appointment. Ive gotten a lot of massages before and Im a pretty critical person and expect the perfect experience when spending a lot of money on something like this.I was not disappointed!!! Valley Creek Spa is a whole experience, not just a massage. Their floor to ceiling decor immediately transports you to another world. Its so cutely decorated in bright turquoise and bright white, with accents of gray. Someone mentioned that it was like a basement apartment in their review. I dont know how they could even make that parallel. If I hadnt walked downstairs I wouldnt have known I was in the basement. Its so bright and light.Except the massage room which got the mood just perfect. So, so soothing! I didnt want to leave.Our package included a foot soak and treat at the beginning and it was just the cutest. Jeff and Hannah were our massage therapists. I loved how clearly and thoroughly they communicated with us. It made it so comfortable.Hannah asked about her pressure and the temperature of the heated table and the hot towels they used. After the massage she gave instructions about drinking plenty over the next 24 hours and getting up slowly. They offered water and mints or suckers after the massage.All of these little details make or break an amazing experience and we had an AMAZING EXPERIENCE. We will be recommending Valley Creek to all our friends and definitely be returning.

Vi
Review №67

This was my first massage experience. Was very relaxing. Fell asleep halfway through. Felt great and refreshed afterwards. I recommend this place if you’re looking into getting a massage. Great employees!

Ro
Review №68

Staff was very cringy. But... Groupon had great deal for couples massage

Ch
Review №69

We had a wonderful experience getting pampered with a 90 min couples massage for our anniversary. Valley Creek is clean, beautiful, relaxing and has wonderful therapists! We enjoyed every minute of our time there!

Ka
Review №70

Worth every minute. Jeff is an amazing therapist! I love his technique, the pressure was perfect, and he adapted to my needs. The atmosphere is friendly, professional, and calming. I left feeling super relaxed.

Au
Review №71

Got an amazing full body from Jeff, honestly the best message Ive ever had. The decor is calming and the staff polite, I really loved the blue theme theyve got going. Over all a lovely experience, Ill definitely be recommending the spa (and Jeff) to my friends.

Em
Review №72

Kaylee was wonderful and took her time to make sure we enjoyed ourselves. Our nails looked lovely and we were very happy with our experience.

Ca
Review №73

Great staff that communicate with what you need and are very professional!! The couples massage was perfect!!

Ch
Review №74

I’ve been to Valley Creek Spa a few times now and each therapist I’ve been to has been amazing! I would recommend this spa to anyone. Great prices, great therapist, and always has free candy of some sort! 😝

Sa
Review №75

My husband and I had an amazing experience. They were attentive, professional and made us feel comfortable and relaxed! The spa itself is beautifully decorated and had a calming energy as soon as you walked in. My husband has never had a massage but he felt great after and we will for sure be coming back. Definitely reccommend, 5/5. We also met the owners, great people running a great business 😊

Li
Review №76

Every single one of the staff members were very welcoming and professional, but also very personable and easy to talk to. The therapists were very talented and provided a great atmosphere and experience. I would definitely recommend this spa to anyone who is looking for an amazing and relaxing time!

Tr
Review №77

We went in for a couples massage and had a very nice experience. Kat was amazing with her massaging skills! Thank you for a wonderful full body massage!

Ja
Review №78

Me and my girlfriend has a great experience here! Darin left me feeling incredibly relaxed and rejuvenated. We will be back!

Ca
Review №79

The services were amazing. I left feeling very refreshed and relaxed. The staff were very nice and attentive

Co
Review №80

I am 32 weeks pregnant and have been having terrible hip and upper back pain. Andre (SO sorry if that’s not how you spell it!!) was a miracle worker! After an hour of him focusing on those points, I felt like I could breathe better than I have in months. From start to finish, I was relaxed and everything moved smoothly. Awesome location. Awesome massage therapist. Highly recommend.

Da
Review №81

I like the table warmers and the hot towels for the feet so refreshing. Also Jeff gave me a massage and it relaxed me. Was impressed alternating pressure while going down the spine and in different directions. He is one super duper therapist!

An
Review №82

Kat was an amazing therapist! She made sure I was comfortable the whole time and overall it was an excellent experience. Definitely recommend coming here!!

Je
Review №83

Great massage, thanks for the great service

Je
Review №84

Overall the experience was okay. The place is clean and well put together. They’re very courteous & respectful. But the massage was just ok. Between the room being freezing, the heavy breathing of the masseuse, and being asked “how are we doing on pressure” every 5 minutes I found it impossible to relax. I came out feeling more on edge and stressed than before. I also wish he spent more time on my legs. I still have a lot of soreness and tight leg muscles from working out - which was the main reason I wanted a massage. I feel like I wasted my money.

Na
Review №85

I really enjoyed my massage! Definitely will come again

Le
Review №86

They have GREAT ethics. This business is truthworthy an restores faith in humanity. I bought a couples massage on Groupon, and then my boyfriend broke up with me. They gave me back my money in full. They made sure it was easy too.Thanks to them, despite some emergencies happening financially lately, I could pay rent. Seriously. Amazing. Ethics.

Er
Review №87

Best staff, always kind and caring! Great deals too!

ji
Review №88

Amazing service. And we are spa go.ers. The message was done so well.

Ke
Review №89

I just got my eyebrows done there and it was hands down the worst wax job I’ve ever had. The lady was 10 minutes late to my appointment and although the scheduled length was 30 minutes, she rushed through it in about 8. She barely applied any wax and I asked her three times to trim before she did. I asked her to go back over with wax and she said it wouldn’t work because they looked shaved. I have never once shaved my eyebrows. I will be scheduling a new appointment at my usual place for tomorrow to fix the damage and my self confidence. Lesson to me about trying something new. Also the front desk person seemed shocked when I didn’t tip; oh yeah, crazy how I’m not going to tip for something that looks horrible.

Sh
Review №90

Very impressed with the facility and the massage therapists. The one Ive had knows what he is doing and Ive benefited greatly because of it. It means a lot when youre experiencing pain. Always been a great experience.I brought in my daughters and daughter in law for a girls retreat and they were so good to accommodate all 7 of us! And every one of us had a good experience and were very satisfied.I highly recommend this place and Ive been to a lot of different places!

Ar
Review №91

My husband and I came in for a couples massage and had the best experience we’ve ever had with a spa! My masseuse focused on muscles that no other masseuse worked on before that were so tight. My husband has had a muscular shoulder injury since high school and every place we’ve gone too hasn’t quite found the place to help heal it. His masseuse finally found the place and was able to help his shoulder heal. We weren’t planning on becoming frequent costumers since this was just a birthday treat but we’ve already scheduled our next session because we were so impressed!

De
Review №92

I got a massage from Kat and it was one of the best that I have had. She was professional and worked on just the right spots. I will definitely go back.

Ko
Review №93

Valley Creek was great! Jeff and Milly were who worked on me and my girlfriend and they were very professional and attentive to our need! The experience overall was awesome and we both are very happy it! I would highly recommend getting a massage here!

Da
Review №94

Went in and got a couples massage. As promised: foot soak, and nice drink, and dessert.Most importantly, Andre was awesome! I can turn my neck for the first time in a month! He would talked me through what he was doing and answered questions along the way that I had. What’s more, he genuinely enjoyed his work which made for a great experience.I got a Swedish but he was willing to go deeper based on my needs and me not knowing the differences in massages. I’ll for sure go back and book a deep tissue. Thanks Andre!Would recommend

Ra
Review №95

I enjoyed my experience with an eyebrow wax and felt that it was a decent price. I refereed my sister because I had a good experience and she ended up with an inexperienced technician who didn’t do a good job. The customer experience seems to vary widely based on the technician.

Ed
Review №96

My husband and I went in for a hot stone couples massage. Valley Creek Spa was like stepping out of the every day Life into class and serenity!! The therapists were amazing, The little extras make a big difference. The owners were very involved in making sure we left satisfied. We cant wait to go back.

Lo
Review №97

We got foot massages from Jeff and Kat. They did an amazing job! It was awesome!!!

Sa
Review №98

Awesome couples massage. They know what they doing!!!

Ki
Review №99

Quiant unimposing facility, massage services rendered were very good. Honest helpful staff. I really appreciated that, because there was no client right after me, I still got a full hour massage even though I was late to the appointment.

Sa
Review №100

This place was my go to for bikini waxes before I moved away from them. Super great pricing and the staff there are always friendly and comforting. Always a good experience!

Information
3 Photos
100 Comments
4.3 Rating
  • Address:3550 N University Ave #175, Provo, UT 84604, United States
  • Site:https://valleycreekspa.com/
  • Phone:+1 801-797-1069
Categories
  • Nail salon
  • Eye care center
  • Facial spa
  • Massage spa
  • Massage therapist
  • Day spa
  • Waxing hair removal service
Working hours
  • Monday:Closed
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:10am–7pm
  • Sunday:10am–6pm
Health and safety
  • Appointment required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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