I am financings a 2017 Ford Focus. This is my first time ever financing a car. Just about every car dealership I stopped at before coming here had told me I would need an extremely large down deposit or a co-signer. When I stopped in here I didn’t have very high hopes of getting in a car. I met Tim Cummings my salesperson he listened to my current financial situation and understood what I could and couldn’t afford. It was about 3 weeks from that initial meeting when I met with Mr. Cummings again. He had the car ready for me to test drive when I arrived. After the test drive I went inside and sat down with the manager who explained exactly how the financing and the warranty works. I couldn’t be happier with my experience. I look forward to refinancing my car once I get my credit score up and am in a better financial situation. The manager insured me they would be happy to help me with that in the future. Overall Mr. Cummings was fantastic, he was knowledgeable, patient, respectful and kind. I didn’t feel pressured or overwhelmed in anyway. My experience was so good that I plan to have Castle Mitsubishi as my future cardealership.

Castle Subaru continues to be the only place that I will go to purchase a vehicle. I have bought from them several times now, and as always, I received the best treatment. They are always friendly and go out of their way for me. Their sales staff and management always make me feel part of their family. I love my new Outback!

We have known Tony Alvarez for about 12 years now and just purchased our 5th vehicle a 2014 Ford F-150 from him last night. He has always delivered on what we were looking for in a vehicle. Always a great price with great service. If you EVER need a great vehicle see Tony, he will make sure you get what you need.

Went to look at a used Town and Country. The price was good. We worked with Tom who explained everything very well and set us up with our test ride. We loved the van and bought it same day. We didnt have to go through any of the used car dealer garbage and the process was very smooth.

I just financed a 2016 Gray Metallic Nissan Rogue! It looks just gorgeous!Everyone there is nice and helpful. In looking around, they have the lowest prices and I financed the balance at a 3% interest rate! Also, they have several locations. Thank You!

Had a wonderful experience dealing with Tony Alvarez !A great man to work with.😊

Knowledgeable staff. I enjoyed my test drive and appreciate the fact that there was no high pressure sales tactics. I need time to process all the information I received and after sleeping on it, I decided to make the purchase the next day. I would definitely recommend this dealership to my friends and family. Oh yeah, the car was outstanding also. They went all out on the 2022 Outlander.

Tony and Anast were great to work with and very smooth transaction.

This is a fantastic dealership! Very quick and polite service. If you go, try to find Tony. He helped us out with everything we needed while being a polite and funny salesman.

My experience at Castle Mitsubishi was a relaxed pleasant experience. Tim was awesome and all the crew were great. Everyone was Friendly and professional

This dealership is a Great place to shop for Your first or next car!. The Sales persons are Very friendly, And They will help you get the Car You want.Many of their cars has Low Mileage, Their Cars runs very nicely And are in New or Like New conditions.This dealership offers Great Affordable prices!. I just purchased my first car here.😁 I met Tony he,Was So nice to work with. Tony will not LieTo you, And have you waisting your time,And He cares about what the customers wants.😁😎😁😎 👍🏽👍🏽👍🏽👍🏽👍🏽

Everyone was so helpful and super kind. 10/10 recommend!

I cannot express the gratitude I have for Tony!!! He is such a amazing guy with so much knowledge when it comes to car buying! Castle is the only dealership I will be doing my service with. No complaints!!!

Got a Mitsubishi Outlander from here and Edwin was a great help in helping me get the car that I wanted. The whole staff was very helpful and worked with me and my price range great. I’ve gotten other cars from here before so anytime I need another one I’ll be coming back. Only thing I’m waiting on is to get a call from them about a crack in the windshield that was there when I bought the car, other than that it’s great!

Great experience. Tony stayed all day and made sure I got what I wanted. Great people! Super satisfied!

Tony Alveraz was amazing no BS dealer, streamlined my process and would highly recommend buying from him anytime. Thanks Tony!

Great experience working with Anast and Edwin. Price and trade amount was fair..worth the 5 hour drive from Ohio.

Great experience meeting with Tony and purchasing a car!

I am so pleased with the convenience and purchase I made here. Josh in sales and Rich in finance were absolutely fantastic in working with me. I am in love with my purchase and not only would recommend this dealership, and definitely these these two associates, for your next vehicle! I have had several negative dealership experiences. Trust me. This was the best experience I’ve had.

Tell employees we’re excellent the manager stayed in late to finish my deal. They kept me updated throughout my buying experience. It’s was worth the drive from Schaumburg, Illinois I would do it again. I very highly recommend Castle Mitsubishi 👍👍👍

Made an appointment for a truck that was advertised. As I arrived the truck Was waiting in front for me. Inside the dealer was clean was sanitize and so was the truck. Staff was amazing. They were cool 😎 as hell. I felt like a king 👑 at Castle Mitsubishi. I bought my truck and drove home Happy.

Castle Mitsubishi was great! They stayed in my price point, werent pushy, and let me borrow a vehicle to run errands while they detailed my new truck! Definitely recommended!

I had an amazing experience at castle Mitsubishi bought a brand new Mitsubishi Outlander Sport 2021!!! Andrew in sales is very down to earth and cares about you as a person! Rich in financing got me a great deal on financing.. will definitely be recommending them to family and friends! Great job!

Very satisfied with my new car and the staff at Castle Mitsubishi were amazing!

Had a wonderful experience, everything went very smoothly,tony Alvarez was amazing.

Very impressed with the vehicle! I would recommend anyone to go and check out Castle Mitsubishi. Friendly staff! Just a great experience!!

Very, Very Disappointed with Castle Mitsubishi, I received text from the dealership, set up the appointment and was even told if plans change to let them know, I show up cash in hand to purchase a 2013 Cadillac CTS and was told it wasnt there, ridiculous

Great No Hassle, Experience here. There was a bit of miscommunication concerning the drive away insurance with financing through my credit union, however they were able to get me approved for lower than my credit union. I was able to get the vehicle for exactly what they advertise it for online. I worked with Jesse and Jay who were both very professional and had the vehicle ready for me, when I got there. I got exactly what I wanted in the color I wanted. Initially when I contacted the dealership a few months back I did get a bad taste and felt lied to from the initial interaction for the salesman Alex that I talked to on the phone, however, Iike any other business establishment you have some good employees and some bad. I was in and out in about 2 1/2 hours. Jay also called to follow up with me concerning the vehicle to see if I had any questions roughly 2 weeks after the purchase which was a good customer service practice. I really like my SUV. Pics below this is the 19 Outlander SE trim.

My experience here was very satisfactory. I was able to find a really good deal on an SUV that fit my needs as well as my price range. Everyone that helped me was very pleasant, especially being the last customer and having some technical difficulties. Josh was very helpful and he explained anything that I wasnt sure about. They all had a lot of patience and answered any questions I had!

Great sales rep, fast service

The service was excellent. The vehicle was ready for me when I arrived. The transaction was easy and quick and the salesman was very professional.

Does what it says, if you go here you are gonna get what you came for and thats it. Still though, nice employees.

My name is Leon Welch, and I’m here to say, what a great dealership to deal with. My salesman, Reggie, made me feel so comfortable right out of the gate. I bought a Jeep Cherokee, he was very knowledgeable about the SUV. I felt genuine care as we went through the process. And also believe me, working with them and getting it financed was so easy, they’re even easier to deal with and then a bank, they definitely went the extra mile across the board. I can tell you that I usually don’t do reviews, but with the 40 years that I have been purchasing cars, I can highly recommend Castle Mitsubishi in Portage.

I bought a 2015 mini cooper off of Desiree. Super friendly and kind. Had an awesome time shopping with them! Jon the manager was great with helping out and so was my financial guy!. Definitely recommend

The service team went above and beyond to save my butt. You cant put a value on helping a single

My experience was wonderful! The service department went above and beyond. David Johnson provided incredible customer service, really explained all of the options I have in caring for my Outlander, and followed up on my experience. I never felt pressured to purchase anything additional or accept a service I didnt want/need. I will absolutely continue to have my vehicle serviced there.

I would love to give a HUGE shout out to Tony! Thank you for everything and thank you to the Castle Mitsubishi team

Went with my father to buy a used Jeep Cherokee and the process went smooth and fast! Richard was great to deal with and even got my father a 4 year/48k mile warranty included! Great experience!

I was not listened to and treated like i was crazy for a problem with my windows. It took 5 times of bringing the car in to get fixed and no apology was ever offered. I feel I am treated with contempt now and my car still continues to have issues. A problem with a tire, I was told, is not handled by castle, even though thats where we bought the car. Im now waiting on a radio to be replaced though a problem was never told to me. I am not contacted when a part comes in, I call to find out.

How come the car company didnt install the satalight radio now I have to go to blast buy and have it installed dosent make any sense!

Great customer services they took care of me gave me a great deal and made sure i left happy i highly recommend this place to go get your car they won’t let you down

Had a great time with my purchase. Tony Alvarez was amazing and worked hard to get me the best deal on my purchase. I highly recommend these folks for your next purchase.

They put us in a new car and not a used one they worked with us

Had just the best experience ever here! The woman i spoke to Andrea was wonderful. Josh, the sales guy was fantastic! And John was amazing making this all happen for me!!!!

Drove 5 hours to see a car that had been on their site for 70 days. Greeted by disrespectful sales people that apparently think you shouldnt ask any questions before purchasing a car. After an uncomfortable process of inspecting and test driving, we finally got around to talking about the price...Tony went to his manager and spoke privately before coming back and telling me his manager had a longtime friend that walked in while I was test driving and was willing to pay full price without even looking. I walked out, as there were numerous issues including coolant on the pipes and mismatched tires on the rear. The next day I get a call from Tony and he tells me the other gentleman made an offer and he was willing to hear mine. I appreciate the whole experience because on the way back home I stopped at another dealership and was able to buy my car. If youre making a drive to Castle, I wouldnt bother.

I was very satisfied with the service and was able to purchase an SUV just in time for Winter. Desiree was extremely easy to work with.

Went and there today got exactly what I wanted no hassle. The staff is very friendly and helpful and will work with you to get you what you want and give you all of your options def going back when the time comes. So happy with my 2020 Outlander.

Tony and John were awesome bent over backwards for me. Thank you so much.

Made an appointment and then was told there was 2 ahead of me and it would take 2 hours. Why did I need an appointment?Most people in the dealership had their masks on, but there was no attempt that I saw to make those without one put one on.

Steve and the entire team was great to work with!!

Came in to look at a Grand Cherokee after a few other dealers wouldnt work with me on the price. Tony and Rich took the time to get a good deal set up that I could afford.

Recently purchased a Subaru from Edwin at Castle Mitsubishi. Our experience with Edwin and Richard (finance) was top notch from beginning to end. Highly satisfied with car and service!

Very helpful and down to earth, didnt try to hassle me, all around good service

Great deals good customer service

Tony is the man, hooked me up with a 2015 impala. Great man to work with. Works with you and what you can afford

Rich in finance was awesome to work with Reggie in sales and Cameron (on the phone) was very helpful I recommend this dealer to anyone purchasing a vehicle and please work with the people above

Good deal made within a short span of time Tony and team really helped a lot

Thanks to John and Tony for making the sale easy and smooth, definitely will be back !!

Thanks for all the help

Love the new location! Great Service all the way around.

Tony was great!! Super friendly and very helpful!! Highly recommended!!

Just purchase a new Subaru!! Mike G, Troy K and Joe K made it so easy! I told them what I was looking for and got the deal done!! Best experience ever!!! Everyone was wonderful!! Dave in financing was awesome!! These guys ROCK!! Thank you all!!

Great dealer with good prices and attention to costumer

Great dealer with good prices and attention to the costumer

If I put my preferred contact as “email” why am I receiving a PHONE CALL every day and a voicemail everyday from Jose who wants to know if I have any more questions. If I had questions I would have contacted you after the first EMAIL that I requested. You do not get buyers by constantly pestering them everyday. Poor networking skills.

After going through so much with other dealerships and getting myself out of a bad situation with my previous car I was very doubtful. Went in yesterday and drove off the lot with my new car. Michael Martorelli was so helpful and had my best interest at heart. Even came on his off day to make sure all the paperwork was complete and the deal was sought through the end. Im am very grateful thank you.

Be careful if you buy from Castle Subaru in Indiana! My husband and I bought a 2017 Subaru Outback. Our sales person persuaded us to buy an AG Vehicle Shield policy--he told us this would provide for the replacement of the windshield, if needed.We remember this specifically because we wouldnt have paid for a separate policy since we have insurance with USAA, and it covers cracks and dings--in fact, they come to us to repair it.Well, driving back from Pennsylvania after seeing Mary Gillette and saying goodbye to Howard D. Gillette(he died from cancer and Mary is my sister), a rock hit our car from a passing car. The small crack quickly spread across the drivers side (right in Mikes line of sight)--it is now 19 inches long. But, because of the EyeSight cameras, the whole windshield has to be replaced and the cameras recalibrated.So, beware! Read everything carefully before you sign anything because they do not tell you what the policy really says.

Went to see the car I wanted. Test drove it and loved it. Everything was falling into place. Needed one more paper work. Went to take the paperwork and sign papers and these people sold it. Tried giving them money to hold it and they didnt take it. Horrible business. I recommend going else where to places that will actually keep their word about a car. They lied and said they werent going to sell it to anyone else and they already wrote sold on the car. Definitely wont be back!

Do yourself a favor, go somewhere else.

Many issues, presently driving an illegal car.My wife and I found a very attractive price on a vehicle at Castle and after a week or so of making sure everything would be all set, we started the 3 hour drive to get to Castle to test drive it and buy it if that went well. It was understood between all parties involved that we were going to be purchasing the vehicle. 2.5 hours into our drive we got a call that the car we were supposed to be buying was sold out from under us. We decided to not waste the 2.5 hours and went to the dealership anyway. Thankfully we found a car we liked and bought it.We ended up with 1 key and getting the second key took a considerable amount of additional time and effort but eventually Castle picked up the bill for a local dealership to make us a key.License plate renewal time has come by and come to find out Castle never sent the paperwork to transfer title, so we are unable to renew the license plates. We have called and emailed several times and still are not able to renew the plates for the car because the state has not received the paperwork from the dealership.What makes a sale / experience good or bad is the details and Castle simply does not seem to care.

Frank Salinas was good salesman with patience and understanding. Would highy recommend him as your go to sales guy. Ive bought many cars over the years and he was very nice and at no times was pushy like some salesmen can be. Highly recommended!!

Horrible business. Saw a vehicle listed online for a certain price even called number listed and spoke with 2 different people who said they would work with me on what I was looking to spend to just make a trip in. Drove an hour to a car that had a SLASH in the tire smelled like cigarette and then told that sorry online price (on Castle Mitsubishi Portage Site) wasn’t correct and they couldn’t honor it. They even had the documented conversation of the two people I spoke with before making the trip up on the computer screen. Worst customer service I have ever experienced. Decided to stick around and see what deal we couldHey were Told a price that sales rep would take then he went and talked to his manager who then came back and told us a different price higher than what the sales rep at the location had said was ok minutes before. Don’t recommend doing business with them waste of time

The sales man lked about my cars make

Getting my car worked on i have 4 recalls. I love this place they are so great here.

Been looking for a new 2018 Outlander LE for a couple weeks. Found 1 at castle, the only one on lot. Did some price searching and they had all the competition beat by a few grand. Problem was I live 4 hours away. Talked with Priscilla and setup day and time to come see. Got there (car still there) and Jesse and team took care of everything. Great experience. Tks Castle

I came in to buy what I thought was what I wanted, and ended up leaving with what I needed. I really appreciate the help and friendship that was extended to me from Derrick Davis. If you want to be treated like a human being and not a Sale, this is your place. Thanks Derrick for my 2016 Lancer!

I detail the cars here and I have to say it is a fantastic environment if you went to get a car. Once I have enough money saved I will for sure be coming here. Cause there is always a good selection of pre owned vehicles. Trust me I clean them.

Very friendly, professional, & knowledgeable individuals. Had warranty work done on my Mitsubishi Outlander, very positive experience.

I had the pleasure of working with Ricky S. His hospitality was great. I recommend Castle Mitsubishi to everyone!!!

Our salesman John was awesome very helpful very accommodating and didnt pressure us at all

Awesome buying experience!!!Jim was honest and upfront and treated me and my family with respect!!! Thank you!!!

Thanks to the staff at castle for the 2020!

Great friendly service from salesman Tony and his team!

If you are looking to buy a new or used car, suv, truck or van go to Castle in Portage and ask specifically for Andrew Plebanski in sales and Sean OConnell in Financing. These guys provided A1 customer service. And... I can not leave out DAVE EISEN. During my experience, there was a hiccup and Dave Eisen stepped in and saved the day and the deal! These 3 men treated me like a person and not a number. If you want personable service and a good vehicle purchasing experience, ask for Andrew, Sean and Dave!

Recently, I purchased a Chrysler Pacifica 2107 from Castle in Portage Indiana. USAA, a company that represents veterans.My Sales Rep, Frank Salinas, seemed uninterested in selling me a car. He began by asking me several times if I realized I would need good credit to buy a car. He automatically assumed that I had never purchased a vehicle before and that I would not qualify for a vehicle. 3 1/2 hours before someone presented me with a contract to sign. But, I was also treated with complete disrespect from another employee named David Spudic who attempted to sell me a warranty. When I took the time to read the warranty, David immediately snatched it out of my hand. When I told him that I had planned to consult USAA about the warranty fees, David immediately called me stupid for thinking about passing on the deal that I was being offered and informed me that he was “tired of hearing about USAA. I was then asked to extend my financing to 72 months. When I informed him that I wanted to keep my financing at 60 months, David called me silly for wanting to pay more money and pretended to call the finance company to recommend that my loan rates be raised because the dealership wasn’t making enough money off the deal. When that tactic didn’t make me change my mind, David continued to be unprofessional by calling me “selfish” for not helping him make more money. I did not respond just so I could finish the deal and leave. As I signed my contract and put on my coat, David stated, “It’s not too late to change your mind ‘cause the finance company will see that you didn’t get the warranty and did not extend your financing to 72 months and they are going to raise your rates.” I shook his hand and walked out the office. Everyone customer who bought a car that day (during my 3.5-hour wait) received a siren and the whole office clapped and congratulated them. When I walked out David got on the bullhorn and shouted: “Get her out of here.”In my lifetime, I have purchased several cars and have never experienced such unprofessional, unscrupulous, and demeaning behavior from a sales representative. Had it not been for the cost of the vehicle and for USAA’s support throughout the process, I would have immediately walked out. Other customers and combat veterans like me, who have served their country and choose to visit “veteran friendly” companies, should never be treated in this humiliating manner!

Really good salesman (His name is Sava) and good deals.

I was at Castle Mitsubishi Portage IN today, after driving 200 miles to sign the paper works and get a 2018 Mitsubishi Outlander SEL FWD.I told them about my coming, after few days of contact by email and phone, to pick that particular SUV.When i got there, one of the salesmen told me, that SUV was not there and their mechanic took it for repair in Louisville.But he got other choices (bait and switch)They dont realize that they are ruining the reputation of Mitsubishis brand name by saying a brand new vehicle was taken for repair few hundred miles away.Also called Mitsubishi USA customer service and informed them about what happened.I dont understand why they are keeping bunch of liars in their dealership sales team.

All around great experience! Thanks Derrick.

Great people to work with!

I usually go to merrillville for parts, the employees are rude, prices are high, but this time was a more pleasant experience, and they lowered their prices.

Selection is ok, but prices are ridiculous.

Great service!

Bunch of liars