user
Cruz N Carz
6700 Ella St, Pearland, TX 77581, United States
Appearance
Cruz N Carz

Comments
Ba
Review №1

Another up charging mechanic shop. Made a lousy first impression. Yes they can fix some stuff, but will try and convince you to get extra services your car doesn’t need. They also could not install a front brake kit specifically made for my car. Kept saying it was wrong, and they could order me the right stuff. They also over charged on how long they said they worked on my car, by at least 3 hours, at $90 and hour. Save your money and find a better place.

Fa
Review №2

Very honest, Rick and his team make you feel part of his family they are the best in Pearland ...

Je
Review №3

The guys did a great job describing what they needed to do to complete the job and the costs involved. Dropped it off and it was ready as I was told. No problems at all after the repairs.

Me
Review №4

First time coming to get my car worked at this place. I like to solicit local small business and will be returning. Actually brining my daughters car tomorrow and picking up mine. Owners are great abs he explains everything!

ve
Review №5

These guys took good care of my vette. Got the car back a day earlier than I expected. I am confident in the job they did.

Ch
Review №6

Cruz-N-Carz provides excellent, quality service with attentive follow up - always taking care of their customers! Fully recommended!!

Sa
Review №7

GREAT PLACE!! I took my car in for some issues and they really took good care of me. They made sure I knew exactly what the problems were. I felt very informed on all the issues and was really happy that they took pictures and sent them to me so I could see everything they discussed with me. Had my car repaired earlier than I was expecting and gave me a good deal. Friendly staff and they communicated with me every step of the way. Will be sticking and staying with Cruz-N-Cars!!!

el
Review №8

Ricky and his crew always takes gr8 care of my car when I need repairs or service. Communication is great and service is fast and thorough. I was referred to Cruz n Cars by a close friend who sends all of his cars there when repairs are needed. I totally trust my friend and if he recommends it then it has to be awesome. Cruz n Cars has taken care of my car for the past 2 years. I refer my friends and family and im referring you too! I promise you wont regret it. Thank you Cruz n Cars for being one in a million!!

AV
Review №9

Highly recommend Cruz N Carz for your next vehicle repair needs. Ricky and his mechanics are extremely knowledgeable and professional. They offer great reasonable pricing with peace of mind knowing, your vehicle will be running like new once they have completed the necessary repairs. The have a speedy turnaround too.

Ch
Review №10

Cruz-N-Carz is the go-to auto repair shop for me and everyone I know. I know I can trust them with my vehicle, be treated with respect and kindness. The owners are outstanding members or our community, and joy to do business with.

Pa
Review №11

I am grateful for the speedy turnaround & getting my vehicle back so quickly; my vehicle is running so much better. Thank you for the peace of mind.

Je
Review №12

I used Cruz N Carz at the recommendation of a friend. I was very happy with the service, the timeliness of the work done, communication and they worked with me every step of the way. They diagnosed the problems and worked with me to resolve them. Even though they were busy, they took the time to call me and discuss what was going on before they went too far into the process. I would highly recommend them again.

Ca
Review №13

Ricky and team worked so well with my warranty company to get my engine replaced, 100% will use them again.

Le
Review №14

This place is awesome, easy in easy out. Reasonably priced. Dont forget to pet the dogs.

Gw
Review №15

Awesome customer service. Only in town for a couple days and they took me in and got my vehicle fixed for me next morning after I called. Thanks....PA customer 😁

Le
Review №16

I gotta commend their patience, Ive brought my old project car back to them over and over again because things keep going south and they keep helping me get it sorted out

Ga
Review №17

Shade Tree Services. I payed this shop to remove and replace two of my rear u-joints. Not only was my driveshaft damaged during the attempted repair, one of the replaced u-joints cracked a few months after the repair due to improper installation. After bringing it to their attention, the owner of this shop bold faced lied to me stating he only replaced a single rear u-joint, even when their own copy of the invoice clearly stated multiple u-joints were replaced. If you want someone to grease you up and get you out the door with ZERO sense of standing by their word this is the place for you. If you want quality drive line service I recommend going to C&T Driveshaft in Houston.

Al
Review №18

Best customer service in town and my oil change only took about 30 minutes. Everywhere else I have gone it takes 1-2 hours so I was super happy they got me in and out so fast. 5 stars all the way!

Br
Review №19

They were very helpful and kind. Very affordable. Great job.

He
Review №20

I went to Cruz N Carz for the first time for an oil leak, and they were HONEST that an $8 plug was all that needed to be replaced. Honesty is priceless, especially when it comes to car repairs. Cruz N Carz will have *all* of my future car business, as well as my family’s. I highly, highly (did I say highly?) recommend them.

An
Review №21

Does great work. Timely, professional trust worthy.A regular boy scout! 🙂

Ti
Review №22

These guys!!! They are honest, dependable, knowledgeable, helpful, friendly, and went over and above in fixing my vehicle! You can definitely trust Cruz N Cars to take good care of you and your auto-mechanic needs!

El
Review №23

Love Ricky, Lisa and Staff .Kind, considerate, great job performance .Very Satisfied and will continue to come back .

ke
Review №24

Great place, great owners! They had me in and out in under an hour!

Ha
Review №25

Horrible customer service. Rude owner. Dont recommend

Kr
Review №26

My experience with Cruz N Carz was great from beginning to end. They scheduled my services and kept me informed through text messaging the whole time they had my vehicle. The staff was friendly and respectful and I felt like I wasnt just another customer. They even sent me pictures of the parts they took out of my vehicle and labeled them so that I knew what I was looking at. I will be bringing my vehicle back here.I had shaking on acceleration and deceleration when I brought it to their shop and they identified the problem and a cracked belt and made all repairs and my car now drives so smooth! Im grateful to have it back in the shape it deserves to be in. Thank you!

St
Review №27

Ricky and Lisa are the best. They treat you like family, even though it was my first time to come there on a last minute whim. They were still able to fit me in the schedule. The cutest doggos roam around the shop to come give you kisses. I will be back for any car issues I have and I will refer my friends and family. Rick and Lisa are honest individuals and I’m lucky I stumbled upon them!

Ch
Review №28

They are great. I went to their networking event today and met some good people. I took a look at their cars while was there, and they look like they do great work.

Ke
Review №29

Its nice to find a mechanic i can trust.

Sh
Review №30

Ricky and Lisa are the best. They treat you like family and the people that work there really know what their doing. AND no surprises when you get the bill.

Ta
Review №31

07/30/2018 - Once again, I am very happy with the service we received. My son was driving his truck and heard a popping noise. I told him to take it to Ricky at Cruz N Carz. Ricky test drove his truck and the passenger wheel was about to fall off because the wheel bearing was broke. He said that the driver side wasnt as bad but also needed to be replaced. I appreciate Ricky working with my single mom budget! Thank you Ricky, Lisa and the guys at the shop!09/09/17 - We received an estimate from Firestone for $680 needed on a car. I called Ricky at Cruz N Carz and he said to bring the car in and he was sure he could beat the estimate from Firestone. Oh, he beat it alright! The repairs were about a 1/3 of the cost! I am so happy with Rickys customer service and will definitely be back in the future with any needs I have. Thank you Ricky!

Sa
Review №32

Good, honest mechanics with fair prices. I wont go anywhere else.

Sh
Review №33

They are amazing. My best broke I had my car towed to them the stuff stayed connected letting me know everything that was going on. They gave me a good price and got everything done fast.

Ma
Review №34

I really enjoyed my experience with Cruz N Cars. I have known Ricky for years had never let him work on my vehicle, but he is an excellent mechanic and his wife Lisa is as sweet as pie!!. Good job, its hard to find a good mechanic who doesnt try to RIP a female customer off!!

Le
Review №35

Cruz N Cars did an awesome job taking care of my cars issues! Ricky and his staff always put me and my family back on the road! Ricky is a honest mechanic you can always rely on! His service is outstanding! He also has Fajitas ever friday for all his clients and community in appreciation! Stop by and talk to Ricky he is never to busy for a client!Thanks Ricky for being one of the few honest mechanic around!Your forever client & community supporter!

He
Review №36

This is a very nice family run business with reasonable prices and honest mechanics- highly recommend.

De
Review №37

I had a big job for Cruz and Cars to take on and they did it well. I got my vehicle back within the time frame they estimated. Their work was guaranteed for 30 days and they gave me no issues when I did have to return within that time frame. They gave me a fair deal and I was genuinely satisfied with the service.

An
Review №38

They went above and beyond. Its not often that you find a mechanic that will give it to you straight, not try to up sell, or nickle and dime you. Ricky communicated everything well and let me know what would be the best recommendation given the age of my car. Pricing was reasonable and very competitive. If discerned him to be honest and very knowledgeable. His explanation of the services was understandable in laymans language. My car is running great!

sa
Review №39

I was having A/C issues and took my truck to the Ford dealership, they quoted me $1,760.77My brother referred me to Cruz N Carz and they were very nice and honest. They fixed my truck in a reasonable time and charged me $335.00I am now a loyal customer to Cruz N Carz.

Ch
Review №40

Best, honest, caring, and knowledgeable shop around. The staff here is beyond amazing. Ive had my car serviced and worked on by many many places but none compare to Cruz N Carz. They exceeded my every expectation. I brought my car in for a misfire issue. They took care of it almost immediately and knew exactly how to fix it. And after that I had another issue come up which they didnt have to bother addressing or dealing with. But Ricky and his team spent days and resources coming up with a solution. Went above and beyond to help me out. They put pride and heart into making sure their customers are taken care of. Good to know theres still amazing businesses like Cruz N Carz out there.

Jo
Review №41

These guys were awesome!! Very knowledgeable about classic cars. Took my 71 Olds Delta 88 convertible to them to make sure it was road worthy for a cruise. They checked it out and pointed out a few things that needed attention and helped me out. Super nice people and they really know their stuff. Highly Recommended!!

Ma
Review №42

Went here some months ago to get my air conditioning fixed- Ricky and his crew did an excellent job! They identified the problem with my condenser very quickly and I was able to get my car back in a timely manner, and its been perfect ever sense.

Jo
Review №43

They some good Crawfish. And they were some cool people.

Bo
Review №44

Very good honest place that wont RIP you off like many places do .the owners are very nice people.

Ke
Review №45

Fixed my AC/Heat, some emissions stuff and even were able to get my Pearls glasses clean (headlights). One stop shop and if they dont do it they know someone who does.

Jo
Review №46

Old school personal service you cant get at other places anymore.

Ma
Review №47

I will never go anywhere else!!!! These guys are my forever mechanic. Not only did they repair my vehicle, but they were great at advocating for me with my insurance company. Also, my vehicle had a seperate issue that my dealership quoted me $3,000. These guys gave me a second opinion at 1/3 of the cost the dealership quoted me. If you’re looking for the best mechanic in town.... look no further.

Sh
Review №48

They were able to fit me in on short notice and replace my brake pads. The service was quick and trustworthy. I highly recommend Cruz N Carz; Ill use them again for sure.

Mi
Review №49

Ricky and his crew did a great job of fixing my wifes Buick. Ricky explained the repairs needed in detail and showed me the parts they replaced. Maybe I have found my go-to mechanic.

Bl
Review №50

Truck needed a new engine. Was referred to Cruz n Carz by a friend. Wasn’t disappointed one bit. They went above and beyond to help me out, and can’t thank them Enough. Reasonably priced, and excellent work.

Ju
Review №51

Everyone was very helpful and friendly. The owner actually came out to my car and looked underneath it. They were timely and cost efficient,and timely,and very patient with my questions. I will definately be back!!!!

An
Review №52

Ive been taking my cars to Cruz n cars for a couple years now. And they have always taken amazing care of me! Rick knows my busy schedule and has always made an effort to do everything he can to make sure I have me vehicle back as soon as possible...Even when he struggled fixing my problematic power steering (which seemed impossible to fix) he worked extra hard to get it right! He has an amazing team to back him up! And he truly cares about everyones individual needs. Ill always call him in a time of need and recommend everyone I know. I am extremely grateful for all he does!

B
Review №53

I cant say enough good things about Cruz N Carz... Ricky was recommended to me by a stranger & I was not disappointed. He was more than reasonable & even provided another service as a courtesy. PLUS, he provided a ride home (where I waited) and back to the shop to get my vehicle!!! Im a single parent and never did I feel as though he would have taken advantage of me. I will be putting the word out about this business in Pearland. I feel more than blessed to have done business here. A+++++

Be
Review №54

I just left their shop and was told “Good. We don’t want your business.” I had an awesome experience with them just a few months ago when I needed to have my a/c condenser replaced on my wife’s odyssey. So when I needed and oil change and 4 wheel alignment I went back to Cruz N Cars at their new location. I scheduled an 8:30 appointment and dropped it off on time. I didn’t get the car back until 3:30 and I had to call for updates. I get in the car to drive away and the alignment is worse. The steering wheel is now pointing left to go straight and the van pulls (not drifts) to the right worse than before I dropped it off. I did not receive an alignment sheet or invoice at pick up but was told it would be emailed. It never was. So I called back to get it fixed and explained that I bought new tires and wanted this corrected quickly so my wife could keep moving with errands and school activities. We figure out that a week later is the only way to get it done because he wants me to drop it off and leave it but I can’t since I’m out of town and we need the car seats in the van for our two toddlers and two teenagers to be able to get anywhere. If you deliver a car in worse shape then when you got it wouldn’t you fix it right away even if it is an inconvenience to you? It sure was an inconvenience to my wife for a week to drive the van as bad as the alignment was! But he could not. So a week later I call in and drop it off in the morning. He calls me an hour later and tells me “the guy who did your alignment isn’t here so I had another guy check it and you need adjustable camber bolts to get it right. It’s gonna cost $95.” I tell him I’m not happy about it but let’s do it because I want it right. He says he doesn’t understand why I’m unhappy because either way I would have had to buy the bolts. I paid you for a service you promised to provide but you failed to get it right the first time. His answer was “we all make mistakes.” Look, I get not wanting to eat a bill for parts I needed anyway. So I said to him that the customer service experience of being hit with another repair bill because you got it badly wrong the first time is upsetting to me. If you made the alignment worse, not better, and then charge me more money of course I’m going to be upset! So I okay the charge, ask for an alignment print out to see the before and after, and pick it up and hour later. I get an email of a picture they took with their phone of the final alignment because the printer isn’t hooked up. Still never got a before and after from the FIRST alignment! Ricky the owner isn’t there to deliver the car. Nobody is there to explain the repair to me. The receptionist hands me the bill. I pay it. I take the van out to see how it drives. Steering wheel is off to the right a little bit and the van still pulls (not drifts) to the right while coasting on as flat a road as I could find. It’s better than before. But I wanted to be sure it was right. So I go back and ask to speak to the technician who did the alignment and test drive to explain what he saw and what I saw. This time I get Ricky. He didn’t do the test drive. I tell my concerns and let him know the tires are brand new. He tells me the alignment is within spec. I agree with him but want to know if he will ride with me and see what I’m saying. He tells me I might need to rotate the tires. I tell him they’re brand new and he tells me they might be flat from sitting. The van hasn’t sat even after they never did he alignment right the first time! I tell him that doesn’t make sense to me and I’m having a hard time believing him. He asks me why. I tell him because of what happened the first time I dropped it off. He tells me that they fixed it. So I said, “ now I’ve got to spend more money to get it right?! I’m not coming back here anymore.” He said, “Good. We don’t want your business!” I hope others will bring their business elsewhere too. The customer service experience was awful and I wouldn’t want that for anyone else.

Ka
Review №55

An honest, hardworking crew. They took care of me and my situation. Best in town!

Sa
Review №56

Ricky and his team are top notch and had my car taken car of fast and affordably. Ricky assessed our ac and provided honest communication about what was going on. He is now our go to!

Br
Review №57

RIP OFF THEY DONT TELL YOU THAT IF YOU WANT TO DECIDE NOT TO USE SERVICE ITS A 90 dollar charge just to give you a terrible price. PLEASE DONT LET THEM CHECK YOUR CAR WAS TOLD ON PHONE IT WAS NO CHARGE!!! Please avoid the scam

Am
Review №58

My experience here was fast affordable and the customer service was fantastic .Ill be coming back for any other needs for my car thanks so much :)

Ed
Review №59

Great People. Family run & the Family really cares.

Wo
Review №60

Bought a car from them and it was serviced also I recommend them for service thanks Enrique.

Ci
Review №61

Love, love, love these guys! They have great personalities, are honest, hard working and will do what they say. Go on Friday when they feed you!!!

Ro
Review №62

Great service - has excellent employees that not only get the job done quickly, but are also extremely knowledgeable! Highly recommend these guys!

ju
Review №63

The Cruzs are honest and knowledgeable.

Jo
Review №64

These guys did and excellent job fixing my truck!! The shop was fast and affordable cant beat the customer service!

Ci
Review №65

Honest group of wonderful people.

Co
Review №66

They are very helpful.

Am
Review №67

Cars are cruises when either way when I needed help there was a piece dragging under my car and they fixed it for free thank you very much cars and cruises

MK
Review №68

Friendly and helpful and fast!

ja
Review №69

The best car place in pearland

Je
Review №70

They are nice PEOPLE

Ke
Review №71

Knowledgeable people but the owner seemed kind of sketchy

Ja
Review №72

Very honest shop.

D
Review №73

Thanks, Ricky and Crew at Cruz n Carz for getting my AC in tiptop shape!

Sh
Review №74

There is no better shop!

Information
10 Photos
74 Comments
4.8 Rating
  • Address:6700 Ella St, Pearland, TX 77581, United States
  • Site:http://cruz-n-carz.com/
  • Phone:+1 281-412-0475
Categories
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–12pm
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Highlights
  • Women-led:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Similar organizations