I called on Wednesday afternoon to set an appointment to have my check engine light looked at and was told the earliest they’d get a chance to look at it was Monday, but I was welcome to drop it off Friday morning. I dropped it off at 8:45 am and by 10:30 am my service tech Veronica called to tell they identified the issue, called my warranty company (which is Ford not Chevy and has been an issue at other service departments), they agreed to cover it, and if I agreed to pay my deductible they could get started. I approved! I got another call at noon that there was another issue triggering the light. Veronica went ahead and called my warranty company and had that repaired too! I was able to pick my car up within hours of dropping it off!!! I will never go to another Chevy service department. Veronica and the team at this location are fantastic!

Sabrina was very nice… courteous, professional and very engaging. She knows her job and she “listens” to your enquirers/questions and does her best to get/advise you on what you need.

Everyone was very kind and professional. I was given a shuttle ride to work and when they were completed they realized they had enough time to come and pick me back up to get my truck before I was actually due for work that they came and picked me back up so I didnt have to pick it up at 4am in the 24hr lot. To me that showed great character and Monuments dedication to customer service. I was very pleased all around by the service provided

I enjoy bring my car and truck to Monument Chevrolet for service. The service writers are awesome (Keith) and keep me updated on my car. Great service hours and free ride and pick up to my home.

I would like to say Veronica Z. is an exceptional servicer advisor. Ive had the pleasure of dealing with her since Ive been a customer. She is very professional and courteous. You are truly an asset to Momentum Chevrolet dealership.

The service was great. Sabrina was my service representative and she handled everything beautifully. I am a strong advocate for great customer service and Sabrina delivered. This is my 2nd purchase from Monument and i love the customer service.Sabrina gets 5 stars!! Thank you Sabrina!

Update: Changed my review from 1 to 4 stars because they contacted me and resolved all issues. The issue with the broken door handle, they said was coincidental and did cost for unexpected repairs, but they fixed all issues within a day. Recommend checking out everything on the car before dropping it off and when picking it up.

My service experience was effortless. Sabrina was very informative and helpful. Spent under and hour there and my experience was great. Look forward to coming back.

Service for my GMC Acadia. Friendly. Issue resolved by knowledgeable service writer and technicians. Thumbs up for Mikal.

The service is always top notch. My handler was kind and respectful. She remembered my mom was sick and asked how was she doing. Things like that make me want to stay and continue business with your company

I take gasoline and diesel trucks here because of the fast turnaround on repairs and the customer service. I see Julio Garcia when I need repairs he keeps me updated on my repairs and never keeps me guessing. Julio will take the time to explain everything regarding my repairs and I know I’m getting a fair deal and not being up charged.I have roughly 60 Chevy trucks gas/diesel within my company fleet and Julio handles all my service issue morning, noon, and night.

This company provides Excellent quality service. I have them service both of my Equinoxes.

Sorry I meant to give you a 5 Star rating. Yall are great and I have no complaints.

Great experience. Sabrina was professional and the entire experience was efficient and done in a timely manner. Will definitely continue to use monument chevrolet in the future.

Scott was very friendly and courteous. Kept updated on the status on my vehicle the entire time it was getting serviced.

Excellent care. Theo and Craig were awesome. Made you feel like part of the Monument family.

We never have had a problem with adv. His name is Julio Garcia. Julio kept me inform of all the work that was being done. Have never doubtedJulio. Very honest.

Pleasant prompt and professional service. The courtesy of follow ups and updates kept me informed

Refused to give me a free diagnostic due to a problem that they neglected to fix multiple times while the vehicle was under warranty. Now that it is not under warranty, the vehicle needs more expensive work and they will not cover any of it. Not even the diagnosis.

The staff was courteous and professional, she explain every detail of my service and let me know what I need next.

The young lady who finally assisted me, towards the end,was real professional and very knowledgeable at her position. She followed up on a request I made 2 days prior. And got to the bottom of the situation with no issues. Id like to thank Veronica.

I truly enjoy going to Monument Chevrolet for all my vehicle maintenance. Mikal McClendon is one awesome service advisor that has a great attitude whenever in his presence, keeps you updated on the process, and always precise on his information. When I drive up to service he greets me with a smile and is very cheerful. Monument has also been my familys place to go for vehicles they are very family oriented especially the staff. Again kudos to my sales advisor.

Very good service, just as explained, no complaints, great job...will be back for my next service no doubt...

Took the car in 2 days in a row to just have a headlight looked at, from their previous repair that failed. Never once told us it would be a wait an fed us excuses.

Great service. Scott at service desk is great to deal with and very helpful.

Great service from Veronica. Repaired all issues. SUV runs great!

Linda LawrenceLinda Lawrence • Middle Deer ParkWont be going thete18 hr agoBarbara MorrisonBarbara Morrison • South Pasadena PlazaOr jiffy lube did you notice how much they charged13 hr agoTim AguilarTim Aguilar • Spencer VillageHad to document somehow that there was no motor oil in the vehicle... got a call this evening from a local area resident ... same incident happened to her ...12 hr agoMatthew KippleyMatthew Kippley • Village Grove EastA co-worker bought a used diesel truck from them. They agreed to fix the check engine light. The cleared the code and a week later it’s a 2800 repair. They knocked a few bucks off the repair if he used them.12 hr agoBarbara MorrisonBarbara Morrison • South Pasadena PlazaWhy don’t you use small flames court,I got a loan paid back that way12 hr agoCheryl TindellCheryl Tindell • Deer MeadowsSmall Claims Court?10 hr agocecil rogerscecil rogers • Golden AcresSmall Flames court is good only up to $1,000.00 A new engine will be 10 Gs.12 hr agoSee 2 previous repliescecil rogerscecil rogers • Golden AcresWow. Thats good to know. Just last year I had a business run out on me owing me $1,500.00 rent.The lady at the courthouse said all I could recover was $999.003 hr agoRichard GowerRichard Gower • Village GroveReport this to the local police, and to the district attorney, also call .KHOU and ask for the consumer complaint department, but most important call Chevrolet Corporate and report this incident to them10 hr agoDavid McGrathDavid McGrath • Spencer Highway GardensTheir management is absolutely horrendous clear up to the owner. Have bought several vehicles from them in the past, but wont any more...Monument Chevrolet73940 Pasadena Fwy, Pasadena, TX 775031 hr agocecil rogerscecil rogers • Golden AcresMy wife and I went there to test drive an SUV and my wife wanted to drive it and the salesman said he had to go along in the front seat. She refused and we left. Went to the Ford dealer and picked out a Eddy Bauer Expedition and told the salesman we wanted to test drive it and he tossed me the keys and said be back in an hour. We bought it. Timmers, now Monument, has bad public relations.Wont go back.31 min agoWendy LenzeWendy Lenze • Old VistaWow that is Awful!!!8 min agoTim AguilarAdd a comment...

I purchased a used vehicle from Monument Chevrolet in June. As part of the purchase, they agreed to repair the brakes to correct a vibration which occurred while applying the brakes. However, I continued to have the same issue. I brought the vehicle back to have them check it, and they not only replaced the rotors, but also the battery. They were able to correct all the issues and it was all covered under parts warranties. I appreciate their willingness to listen to the issues, inspect the vehicle, and make things right. They stood behind their sale and took care of business.

Oil change and tire rotation normally takes an hour and a half. They were done in less than 45 minutes. Very impressive

Really good service 👍

Sales person had me in and out in no time wish all my visits was like that she was very professional plus i had my apointment date wrong she said no problem and took care of me very quick thanks Sabrina Saenz (285) wish you was the sales person when i purchased it may be i would not have had so much lies

Surprisingly good actually. I went in for recall work on a GMC and they took care of it. I contacted 4 people on the visit, all were helpful and informative.I did offer some CP work to offset the warranty but they were too busy....and thats ok. Busy is good.5 stars !

Horrible service. Brought my gmc because my brakes are making a noise, and they didnt find anything wrong and yes they are still making noise. Also brought my car because when I go over a speed bump it makes a noise when it drops. Of course they didnt find anything. All they was able to do is charge me for 3 days of car rental and a oil change, plz if u care so much leave a email where I can send u videos or more info

Sabrina Saenz is very helpful and an asset to Monument Chevrolet. I am very pleased with her service.

So helpful! Really enjoyed my experience with Sabrina!! She so kind and listened to my concerns about my vehicle.

Fast service. Sabrina was awesome.

Ashley Greb did a fantastic job! Very quick with responses and any questions I had. I really like the text app instead of trying to get in touch with the service advisor! Great place!

The staff at this location is super friendly!!! Monument Chevrolet has the best service department in the City of Houston. My service attendant, Ms. Zavala displayed a high level of professionalism and communication throughout the whole process of my repairs.

They were able to get me in earlier than my scheduled appointment. They were not pushy to upsell but did make me aware of other services and answered all my questions and made me aware of a recall that i will deal with in the future.

Unprofessional to say the lease. My son had his car taken here for a fuel pump issue. At first they could not started the car due to a key issue, once they received the key it took 2 more weeks to fix what the car was bought there for. My son have an extended warranty on the car but we had to end up paying for it because the technician said my son did not tell him, he had an extended warranty. My son said he did, I was very dissatisfied with the way stuff came out😓

Great service! Ashely was very helpful. She kept me informed of the status of my service and answered every question I had.

When you come to get service here ask for Mr. Scott Lausch best service advisor ever his nice and professional kept you updated on the status of your vehicle 🚗👍👍

I waited for hours to get an estimate and then the price was about 4 times more than any other shop. I knew it would be a bit more but not that much more!

Julio Garcia is the utmost professional with Monument Chevrolet. Service work at Monument is done with professionalism and courtesy.

Julio Garcia, the service writer....Great customer service, friendly and very detailed as to what needed to be done and was able to pick car up the next day!

One of the best experiences I’ve had with a dealership service department. My service advisor Mikal Called me every day to keep me informed with the status of our vehicle. Highly recommend if you need repairs for your vehicle and in a timely matter monument Chevy is where to go.

Thank you. Great service all the time they always take care of me Michael. McClendon is the best

Great customer service

I did not have an appointment and they still did the oil change . They were very kind and answered all my questions which was very helpful.

Sometimes it appears that everything goes wrong. It did to me when I brought my truck in to check my display. It appeared to be possessed. It would start editing itself and at one point called Onstar but would not let me answer. So I brought it in to a Chevy dealer to see what was wrong. They said it was the display screen. They ordered one and told me they would call me the next day to install it. Well I never got a call so I called them. It appears my service advisor had to go to the dentist. Well I did get a call later, after the part I needed was verified at the service department. When I got to the dealership I showed them the paperwork I got the day before. Well it turned out that it was not and I have no clue if I lost it or ...Bottom line, they are working in my truck. Maybe I should have stayed in bed. I am rating them 4 stars because they listened to me and got me in to fix my truck today. They were as patient as could be. And that folks is good customer service. The rest was just a bad Halloween trick.

Very helpful and respectful both Mr.scott and the gentleman that sits next to him.They assisted in all of my needs.Thank you.

Would get 5stars but First appointment I booked online somehow overbooked and they had to change my appointment. Then when I got there for my actual appt. I had to wait several minutes for someone to greet me and get my oil change started and the oil change and tire rotation seemed to take a bit longer than the first time I went there.

Sabrina provided great customer service and was able to book both of my cars on different days to accommodate my schedule . Everyone was courteous and I liked the way they have it setup for the safety big all customers due to the Covid -19 restrictions. Thank you Sabrina for your help .

Sabrina had great customer service. I wasnt able to get an appointment this afternoon but even then the wait wasnt long at all.

Always great service, we personally used dem and so does my job... never have I received bad services from this guys

Big thanks to Ashley Greb for helping us out with maintenance of our new vehicle!

Great service by Nick Evans and hes team.

Was very pleased with all the safety procedures in place and their understanding of my concerns. Shuttle service is great service.

Went in for an oil change and Sabrina was very professional. The only thing I didnt like was having to wait over an hour for an oil change. I guess thats the price you pay for going to a dealership.

Julio and the Monument Chevrolet employees always take care of their customers! They are always friendly and helpful for whatever services are needed!

Very well organized it did not take long to take care of my problem

I’m not sure why it took a little over an hour for an oil change. There were not any other cars in line when I arrived for my appointment. I haven’t had to wait that long before at Monument.

Ive used Monument Chevrolet (Timmers) for 30 years and have always been impressed with the professional and honest service I have received.

Good Excellent.I love.Monument Chevrolet

1st time I went there 4 oil change.it was ok.dint take that long.I b back 4 more service in my car .no doubt.nice place clean.ladies very polite.

Ashley was an very polite, professional person to whom I had the pleasure to meet. She deserves an raise.

Great experience at Monument Chevrolet!! They have the BEST service department and some of the most qualified technicians working on my car. I always know I will be in good hands when I leave my car with them. Everyone is always extra kind and I always feel welcome. Never had a bad experience with them. They are the best Chevrolet dealership in Houston!

Good courtesy service, proffesional affordable prices...thanks. 😃 real good service.

In and out really quickly. The earlier the better!

Love Monument!! Julio has been our service guy for many years and he has never disappointed!! Today i dropped off my 2018 Traverse for multiple service jobs and I had it back within just a couple hours. Monument always has excellent customer service!! We will continue to be loyal customers!!

Good place to shop for used vehicles

Great experience, nice waiting room and friendly people. I will definitely use again when I need car service.

Im always satisfied with this dealership!! Great service department!

Jose Vasquez has a show me a great personal experience, he makes me feel like family, and he answers every one of my questions with sincerity. Chevrolet monument you guys should hire more people like him

Ashley is the bombbbbbbbbbbbbbbbb!!!!Never gave up on fixing my truck!

Without a doubt the best customer service I have ever experienced. Mikal went above and beyond as my service professional and Danny the service manager not only returned my call but also bent over backwards to ensure GM took care of my warranty issue. When I buy a new Chevrolet Im driving from Katy to Monument.

Love it good seafood

This is where I picked up a rental car.Enterprise staff very friendly and helpful.

Excellent service department. Always quick to get to my car and very reasonable prices. Helped me fix my 2019 Silverado when other dealers couldn’t. Highly recommended.

Excelent service

Great service and management teams around

Over a week for a windshield wiper motor to be replaced

Nick in the service center was AWESOME. I bought a 2019 Chevrolet Impala from a used car lot and I immediately took it to Monument Chevrolet to have it checked out because the A/C didnt work, but everything else with the car was amazing. Yesterday, Im let know by Nick the car I just purchased 3 days ago, had been wrecked, submerged, the key had been cut and all kind of other issues. I am SO GRATEFUL FOR NICK HIMSELF AND MONUMENT CHEVROLET FOR DOING THE 110 POINT INSPECTION ON MY CAR AND LETTING ME KNOW BEFORE I GOT TRAPPED. I took the car back today to the lot with the paper work Nick gave me and got my money back.10 STARS NICK!!! Thank you so so much!! I was inches away from being trapped, but thanks to you Nick and Monument Chevrolet, Im safe and not trapped!!!

There were good and fast

Great job. Keith took care of me from start to finish. Got me car in and out faster than I expected!

Mikal is the best service advisor! Very helpful and informative 🙂

The service man and mechanic and the lady in charge of a loner car were ALL exceptional. Considerate, courteous, helpful and kept me up to date on the repair

Scheduled appointment for oil change in and little over 70 minutes. Everyone had mask and waiting room had social distancing.

Fast and friendly service ill go back

On time and very professional

Quick service. Labor fees are ridiculous and the hours are determined by service rep. 15 min job will be charged for an hour of work. Unfortunately, for people that want to use a trusted Chevy dealership for service. Ill will look for a general Chevy mechanic for reasonable cost and service.

Great service!

Fast service, friendly!

Took my truck in for service. Super nice staff, in and out quickly, very satisfied. I’ll be back!

Julio Garcia is one of the best service advisors I have ever had. I strongly recommend him whem coming to Monument Chevrolet for your vehicle service

Excellent service and professional attendants..

Too long 2 1/2 hours for oil change

Very nice staff, service was done in a timely manner and I enjoy doing business with this dealership

Service advisor Mikael M. has worked with me on this electrical issue from day one and has gone above and beyond to see that the issue gets resolved. Monument will continue to be my service department and dealership of choice thank to employees like Mikael M.

Joe-Boscoe Deas he is an excellent sales man I’ll recomender him to my friends