Hannah and the entire office staff has been wonderful. From our first tour, Hannah answered all of my (many) questions promptly. The property is beautifully maintained and all of the staff are friendly and helpful. I love the little things like the BBQ truck!

About 25 months ago, I moved to Orlando from San Diego and after looking at several apartment complexes, I chose Ariel and I’m so glad I did. First, and most importantly, the staff is awesome! I have to give special shout outs to Hannah, Lisha, and Krystle who were attentive, friendly, professional, and just a joy to be around. Whenever I had a question or needed some assistance, they were always willing to help. It’s rare to find a full staff that is always positive and so welcoming with nothing but smiles.I moved in right after the Covid-19 shutdown, so I didn’t get a chance to enjoy all of the great amenities my entire time there, but when things opened up, I was so glad that I chose Ariel. The grounds are gated and the landscaping crew seems to work tirelessly to keep the place looking well groomed and beautiful. The maintenance staff also deserve shout outs. Luis and everyone else were always very responsive and courteous when coming into my unit for either a routine check on the AC unit or to do simple things such as changing a light bulb.The pool is awesome. There are two gas grills by the pool. The gym has enough equipment to allow me to get in a full-body workout. It’s walking distance (approximately 1/2 mile) to Publix so, I would often walk there for exercise and to pick up items as needed. It’s minutes from several restaurants and a short drive to the airport. The units are spacious and…the price is so affordable! Of all the places I viewed, Ariel checked the most boxes and the ENTIRE staff proved to me that I made the right decision.

The area and apartment buildings are nice. However, the staff here is terrible. There was only one staff member that was nice. Most of the staff members are rude. I signed up for a 6 month lease before the covid pandemic started. When I tried to end the lease, they started making excuses stating that I opted for an option that did not let me end my lease. I ended up paying full rent for the remaining time period. Also, there was a small pest issue in the apartment BEFORE I moved. I requested for them to come and clean the apartment. I visited the apartment the next day and the insects were in the same exact spot. It looked like no one even came to check. Rent price was also high. Overall, disappointed with this experience.

Ariel Apartments has been an amazing place to live! I have a dog, so I love how large the dog park is (1 acre and its fenced in) and that there are doggy stations throughout the whole community! There is a nice playground here, and the whole community is well maintained. My building is detailed at least once a month (which I never experienced at another community), and they have a couple that coordinates community events at least once a month and are usually fun to attend!I’ve been here for 7 months now, and I love it! My neighbors haven’t really been loud or causing a disturbance and most of my surrounding neighbors are very nice and friendly, I do enjoy how close it is to everything. 417, 528 and the Turnpike are only a few minutes away and most shopping centers and restaurants are 10-15 minutes away.100% would recommend this community to anyone who is looking for a new area.

Hannah was amazing!! From the first phone to inquire about this place to staying late for when I arrived to get my keys. Spacious layout with updated look & appliances. Having a fur baby going from a home to an apartment, she is happy too running through the dog park & all the doggie stations so pet friendly.Every staff member I’ve encountered has been professional & personable, appreciating the environment so far. I feel safe too which is important..Highly recommend day one going to 762 S goldenrod road Orlando & get an EZ pass toll haven here in Florida...Looking forward to using to pool will update in a few months ;)

This apartment complex was my sanctuary during 2020! All of the leasing and maintenance staff are incredibly friendly and helpful. They strive to keep the apartment grounds clean and beautiful. The neighbors have all been so respectful and it has been a peaceful environment! I am getting ready to move out of the state, otherwise, I would be staying here for another year (or more).

Was there for short time 3 month lease and I was happy with the place very pet friendly my dog buddy love the dog park. TheApartment were very Spectacular. I love the food trucks specially Tuesday. The office staff was great. Thanks again Ariel and if I need to I will Happy stay there again. very convenient area you have a Publix in shopping centre right next to the apartment Lake nona ware you have shops and stores and restaurantsWish I could give them 10 stars .

Maintenance will come in your apartment when you are not home without telling you

Watch out for their maintenance men. They enter apartments when you’re not home. I was too surprised to take a picture at the moment but if I did. Ariel would owe me a lot of money right now.

There were things I loved and things I don’t. Ariel apartments are super clean and nice, quiet neighborhood. I love the apartments, they’re beautiful and modern. Staff is always friendly and willing to help with any issues. Lisha always gave me an impressive attention and a great service. I lived here for 2 years. I lived in a 2 bedroom apartment and then eventually moved to 3 bedroom. The first was in Cordelia LN, there is no assigned parking, so I had to constantly park about 1/4 mile away at the other end of the complex. Then at Benvolio Circle the smell of cigarette and weed its constant”. The main gate did not work 90% of the time, people without beepers tried to enter through the exit gate. There are apartments where 2 and 3 different families live... This place does have a lot of nice amenities like a clubhouse, pool, gym, dog park, and grills by the pool. Overall it is a nice place to live and nice community but there are certian things I think could be improved upon.

Experience and excellent customer service

I would NEVER recommend this place to anyone. My experience here was nothing less of a nightmare.Do not let the facade of being a “luxury” apartment fool you. Not only are the prices way too expensive, but there are so many hidden fees and loopholes that are not clear upon move in and signing the lease. Even though my lease’s end-date was listed on my agreement, I was charged a fee of AN ENTIRE MONTH’S rent because I did not verbally state my end date closer to it, when i was not aware that this was the proper procedure.I thought that having an end-date in writing on my lease when I signed it was logical enough, and I have never heard of a rule in any apartment complex that states having to verbally/ physically state the move-out date again to confirm it, and to charge a fee equivalent to a month’s rent for not doing it is over-kill.I made several attempts to contact their corporate office to discuss the issue, and they would hang up in my face- very, very unprofessional.I was a student on rotations, and I desperately needed a place to stay short term (despite my crippling student loan debt,) so I did not have much choice than to live there- and it was not worth it. And to charge me a huge fee when I already could barely afford rent there was unethical and unforeseen.I would recommend avoided these leasing companies in general, as they have no care for you as in individual and only care about your money. Or if you decide to lease with them, make sure you read the lease agreement VERY carefully to avoid these scams.

This has been in one of the best complex I have ever lived in!We moved because we went to another state, otherwise we would still be there.I recommend it! Excellent place to live and excellent service in their offices.

This is a long review so heres the bottom line: Do NOT rent here. Seriously, go ANYWHERE else.Ill start by telling you about my experience with the leasing process. I submitted my leasing application and all of my financial documents the week I toured the apartment. The leasing office gave me a move-in date and said they would be emailing me soon to let me know if my application was approved. A few days before my move-in day I still hadnt heard back about whether my application was approved. I call the leasing office to ask about the status of my application, and they say they didnt get a chance to work on my documents. They told me to call back tomorrow. I called back the next day (during business hours) and got the leasing office voicemail. I left a message, which they didnt return. I called again the next day and again got the leasing office voicemail. I left another message, and AGAIN, they didnt return my phone call! Finally, THE DAY IM SCHEDULED TO MOVE IN, I call again and they say that they hadnt gotten the chance to review my documents but that theyll call me back before the leasing office closes for the day. She called me back at 5:45 pm and said that I wasnt approved. I knew that I met the financial requirements so I asked a couple of more questions and she says Oh! I guess I reviewed the wrong documents. Let me call you back. As you can probably guess, she didnt call me back that business day. Just so everyone is clear, this was MY MOVE-IN DAY. I called the leasing office the next day and complained, and finally Erica (who is actually great!) was able to get my (correct) application looked at and approved. This whole process was absolutely ridiculous. I couldnt believe how inattentive and unprofessional the leasing agent is here.I move into my apartment and it was infested with ants. See the pictures I attached. The second picture is an ant trap that I had set up in my pantry. All of my food was destroyed, and we were being bitten while we were sleeping.A couple of weeks later I finally got my service dog. I go to get her registered with the leasing office and they say that they wont accept the letter from my physician as proof of my disability, and that I have to fill out THEIR paperwork and go through THEIR approval process TO HAVE MY SERVICE DOG. I asked how long this would take, and the leasing agent (same one who handled my lease application) said I dont know, it could be a couple of weeks. I have a disability. Living without my service dog is a struggle for me, but they didnt seem concerned about that at Ariel. I complained a little bit and was able to get temporary approval for my dog until I was able to get approved by Ariel to have a service dog. The Fair Housing Act states whats sufficient proof of a disability, and my paperwork met that standard. Their leasing office is literally breaking the law by forcing residents to go through an approval process and fill out special paperwork to have a service dog. And for those of you who have a dog as a pet, theres a huge list of breeds that arent approved to live here. This place is NOT dog friendly, despite what they like to say. If you were wondering, its been over a month and my dog STILL hasnt been approved.Now, for the grand finale, we get to my problematic downstairs neighbors. These people showed up at my door 3 times within the first 3 weeks that I lived here telling me that we were walking too loud. He accused us of running around inside the apartment and banging on the walls. We definitely dont do either of those things. He complained to the leasing office several times for the same issue, and the leasing office seems to believe his unsubstantiated complaints. I went and talked to the leasing office about it TWICE, and they just keep issuing me noise complaints that say they are going to address the issue as a lease violation.If I could get out of my lease without paying a ton of money, I would have left yesterday. Rent somewhere else.

Ariel was our first home away from home in Florida. We enjoyed our time there. Amazing staff especially Frances J Alvarez who went above and beyond to help us in every step possible.Thank you Frances and Ariel! I highly recommend!

Out of all the places we toured this was the worst experience. Hannah was a terrible tour guide would not rent from here and a very strange lady

Lisha and Cristina both gave us an impressive attention and a great service. Sadly, we ended up not staying there since we were suddenly transferred to Tampa. It was unfortunate, since we loved the community (it is exactly as shown in the pictures!) and the surroundings.

As we were applying for an apartment we were just calling for clarification to finish the application process. We spoke with Lisha specifically and she was extremely rude over the phone. She was getting extremely impatient just for asking clarification questions about the application process. I told her I didn’t mean to make her upset, I just needed more clarification and she scoffed at me. We told her that we would just look elsewhere if she wasn’t going to help us at all and she told us, “Mmhmm, okay” then disconnected the phone. We were so upset about this because we were really excited to live in these beautiful apartments. Aside from this interaction, Krystle was extremely helpful and wish that this interaction with Lisha did not stop of from being a resident there. Again, beautiful apartments but this staff member, Lisha, made us look elsewhere.

This was one of the greatest experiences that me and my Family endured. Ericka was one of the greatest workers there. She helped me get approved all the way from Korea. She never gave me attitude and was always there with every need that me and my Family needed. I would recommend these apartments to anyone especially since they are new and worth the price.

Love living here :) super clean, super modern, super cute. Its for sure a up in coming area that is literally on the brink of exploding. Nothing is more than a 10 minute drive away. Highly recommend to couples with pets, plenty of trails nearby to take dogs even though the park here itself isnt shabby. The shared community areas are always clean and the people are friendly.

Certainly, there are other communities in the Lake Nona area that my family and I could have rented from, however, we call Ariel home. The leasing staff at Ariel are very professional and committed to handling any of your rental needs or concerns. In addition, this is a very family friendly and diverse neighborhood. All things considered, if you and your family or even if you are single are looking for somewhere peaceful and professional to live, Ariel is the best option when renting in the Lake Nona Orlando, FL area.

Ive lived here for almost a year and I love it. Super clean and nice, quiet neighborhood. I love my apartment so much, its beautiful and modern. Staff is always friendly and willing to help with any issues. Decent price in my opinion for such a nice part of Orlando. Some lack of parking in certain areas depending on the time of day/night which can sometimes be frustrating but its not a huge deal having to park further away from my building.

Took a tour here and hopefully this will be my future home. Love the apartments, clean,fresh, modern and spacious. the community is new and beautiful. would recommend to anyone!

We have been wanting to move to the Lake Nona area for a while, and Ariel seemed like a good transition place to live while we build a home.Without going into the details, our move in day was a complete disaster, but I truly appreciate how the office and facilities staff pulled together to make it all work in the end. I am thankful for them, especially considering that SPM (the managing company) has yet to do anything to respond to us in any way.This community has so many positives and I will say we are already enjoying it here. The dog park is a dream! We needed space for our dog to be able to run and most complexes in Orlando offer a patch of grass at best and call it a “park”. Ariel’s dog park is over an acre and is well managed and well groomed.The amenities here are really nice and easily accessible. The pool feels like a resort pool, as do the indoor gym and gathering areas.The units are a definite upgrade from anything else we have experienced in Orlando. Granite countertops, updated appliances, carpet that doesn’t pill or buckle, and the use of space all make this feel more like a condo home than an apartment. The area is well manicured and clean. As far as we can tell, residents are quiet, friendly, and respectful. The location is also ideal even if you work in different areas of town because of easy access to 417, 528, and the Turnpike. Even though it is near the airport and backs up to 417, we don’t hear a thing.We had a bad start here, but I am glad we stuck it out and stayed. This is a great place to call home until we move to our permanent home!

An amazing apartment for pet owners. They dont discriminate against dog breeds, and have an awesome dog park. The staff is attentive and the girls in the leasing office are so sweet. The apartments themselves are beautiful as well. I completely recommend them!

Brand new luxury community set to open this weekend and I cannot wait to see these fabulous apartment homes! Another beautiful community added to the Lake Nona neighborhood. The ladies at the office have been amazing and continuously showed great customer service. When you move into this community, you will not be disappointed, its going to be great!

I have had a wonderful experience living at the Ariel Community in Lake Nona. Ive had a lease for just about a year, and the quality and care has stayed consistently high. Ericka and Ashley particularly stand out to me as fantastic Front Office staff. The customer service is of great importance, and it shows. As long as your request stays grounded to earth, you are sure sure to be accommodated. Ultimately happy with my choice over the others in the Lake Nona area!

Too many hidden fees. Do not recommend.

Lived here for two years. I Miss it! Wish I wouldve never left. Best bang for your buck as far as location goes.

A little pricey if you ask me.. Great Community great atmosphere..But no garage no storage.. so if youre coming from the city or youre coming from a big home and you want to rent something where you dont have to get rid of most of your stuff this isnt the place for you... there is Storage down the road but who wants to pay $1,600 and have to pay a hundred and something dollars and storage fees. Landstar Village is the same price but at least they offer you a garage or storage space.

I love this place, I love living here, the workers are all amazing. The apartments are beautiful as well.

Great range of 1, 2 or 3 bed apartments. Pool and reasonably equipped gym. Quiet settings in the developing Lake Nona area.

Ive living here for 3 months and I love it.... Some issues before I move in, after the apartment was asingn and all the connections were ready just waiting to the move in, we receive a call telling us that they would change our apartment because at last minute the renter that was in there decided not to move, obviously we were upset because that was days before we move but they compensate us very well we only needed to comunicate with the service companies to change the address and actually this one turn out to be much better for us....like I said so far is been great living here and I hope to continue to do so for a long time

The apartment is pricy, but pretty nice, so you will like here if you just live here and don’t need to speak with the front desk, because you will be mad 90% of the time. The front desk people are very rude and unrespectful, like we owe them money somehow. Hopefully i will have a smooth move out process, will come back and update because this is my last day.

I attempted to visit this property twice yesterday with my family after making the 1.5 hour trip to get there. We even had an appointment. Leasing agent flat out ignored us. 1st time we waited while she was helping another prospective renter. We had been there 15-20 mins all ready. I get that she was with another guest but when she came out of her office and walked by us getting ready to take them on a tour she looked right at us and didnt say a word. No simple hello folks, Ill be with you shortly nothing just an expressionless glance. When we came back later in the day same thing again. She made eye contact when we walked in and not even a simple hello. Again we waited for some sort of acknowledgement and got nothing. I feel we were judged as a multi-racial family or perhaps because we didnt have that stick up our butt Gucci wearing look she felt we werent worthy of her time. Nevertheless, we went to other properties in the area that were busy but we received 110% better customer service all around. They actually could multitask and greeted us with at least a hello, make yourself comfortable vibe and were really cool. Top notch customer service skills seen everywhere else we visited. As for Ariel Apartments, I can see with our experience yesterday that the other negative reviews about the staff are probably true. Its pretty clear that if you want to deal with a prejudice leasing office this is the place for you. Otherwise, save yourself the hassle and look elsewhere.

I love living here started off in a two bedroom and transferred into a 3 bedroom lisha in the office is bomb she is always so sweet and professional she helped me with my transfer and made the process so easy and simple she kept me in the loop and always made sure I was ok she made the living experience even better she’s such a asset to this community and as a tenant I’m very lucky to have her thank you for everything

Giving it a 3 because there were things I loved and things I thought unacceptable about Ariel apartments. I lived here for a little over a year and a half. I lived in 2 apartments while there;a 1 bedroom and then eventually upgraded to a 2 bedroom. The interior of the apartments are nice. Nice carpet in the bedrooms, and wood floors throughout the rest of the apartment. Its open concept. The livingr is a decent size, and the kitchen is a good size. The area isnt exactly lake nona, its actually meadow woods but a bunch of properties on this end of meadow woods call it lake nona since its on the border. The gate did not work 90% of the time. That is not an exaggeration, it was almost always broken open. There isnt assigned parking so i consistently had to park about a 1/4 mile away at the other end of the complex. Can be really annoying especially if you have groceries. When i moved into the 2 br the carpet in one of the bedrooms was torn up where you enter the bathroom and i had to put a mat cover over it so i didnt step on the spikes there, i couldnt get them to fix it. I also had an ant infestation when i first moved in which they fixed with an exterminator but afterwards i noticed I had roaches and it took 6 or 7 phone calls before they sent another exterminator. The maintenence guys will talk to you like an idiot if you tell them something is broken, both times i called they did that until they realized that something actually was wrong. The leasing office on the other hand was really nice for most part. The only one I remember in particular was Erica and she was really nice and helpful. I had to cancel my lease due to my room mate consistently screwing me over, but they were nice and helpful in writing me up a 6 month payment plan instead of forcing me to try to pay it back all at once or immediately sending it to collections. This place does have a lot of nice amenities like a clubhouse, pool, gym, dog park, and grills by the pool for people to use. Overall it is a nice place to live and nice community but there are certian things I think could be improved upon.

I like to live here, place super clean, new and with good facilities. Good location and close to highways and markets

Beautiful scenery and new luxury apartment homes. A wonderful addition to the community of Lake Nona. Excellent security and amenities.

Seems quite nice. Kitchen is awesome, bedrooms seem a bit small depending on your model but oh well.

Good night!Could someone tell me which schools take this zoning?

Best Complex I’ve Lived In, Very Clean, Up To Date & Peaceful. I Would Strongly Recommend This

Ashley, clearly stated to me to apply to lock in my place and the $75 app fee will be waived and the $250 admin fee is refundable if you cancel within 7 days. However, on the 5th day when I called and spoke with Erica she said they will mail a check with a bad, nasty tone. So something told me to go by so I did and Ashley stated “Oh it’s within 72 hours refundable.” They are liars doing anything to take your money because of so many vacancies. Don’t waste your time or money!! I went to Watermark and we love it!!! I should’ve known to not bother when a resident came in complaining that her personal items were damaged with paint by maintenance....!!! Beware of their manipulation!

Been living here for almost a year now and was told when I moved in that they recycled. Come to find out I’ve been wasting my money on plastic recycling bags (therefore accumulating more unnessacary waste.) They told me recycling comes every Wednesday...I talked to the guys that picked up our trash Wednesday and they said they throw it with all the other garbage and have never recycled.Don’t waste your time recycling or money on recycling bags, nothing special happens Wednesday... it all goes out like regular trash.

This is easily the best apartment Ive lived in. Stephanie and her team are very friendly and go out of their way to make sure every question, concern, and request is taken care of. The customer service here is perfect, I’ve never experienced anything close to it.I cant think of any real cons but here is a quick list of pros off the top of my head:- Tons of parking space- Good floor plans, countertops, and appliances- Great location- Gigabit internet at a reasonable price- Never had any issues with maintenance- Flawless customer service- Regular community events- Valet trash

All áreas Clean, everything si perfect in this complex

Leasing staff is slow, lacks initiative, and lacks communication. Months before moving in, we had over ten unreturned phone calls. I left a voicemail with each phone call. For the times I was forwarded to the regional calling center, I never got a return phone call from the actual leasing office. After speaking with the community manager, she could only apologize, but nothing was ever done to fix it. Furthermore, we were informed two separate times a week before move in that we were good to go and ready to sign our lease electronically. We never got that, or the move in email to allow us to set up electricity and water. Without warning, on move in day, they informed us we hadn’t turned in adequate documentation to move in, wouldn’t let us move in, and they wanted to assess us a fee for not having electricity set up. In hindsight, I wonder what they expected when we showed up on our move in day. Given their prior history, they most likely never looked at our file ahead of time to ensure we were ready to move in, rather they waited until we showed up in front of them asking for the keys. While we were granted permission from the manager to move in that day, it was an extremely frustrating process. Once we moved in, our water was black and smelled like sewage water. They fixed it the next day but we were unable to use water during that time and were quite frankly severely disappointed with their poor customer service and lack of oversight to make sure the apartment was ready to move into. Lastly, we needed a sprinkler system certificate so I went to the office but stood in the lobby for about 10-15 minutes while the staff chatted in the break room (it was 430PM). We were told that they don’t have the certificate because construction company has them. For those wondering, you need a copy of the sprinkler certificate for a discount on your rental insurance. I would not recommend anyone live here solely because of the staff employed in the leasing office makes the process extremely frustrating and an unnecessary headache.Update (2 weeks later): The leasing office manager has been very helpful in addressing maintenance concerns same day. We had a problem with water pressure and lights flickering after moving in. A reply email was sent back the same night as the work order was put in (after hours) and the work order was completed the following business day. She also responded quickly after business hours to help me set up recycling at the apartment. Kudos to the manager for her assistance. Now that we have moved in to the apartment complex, we have no serious complaints. The electrical car parking spot is occupied by gasoline cars at night but is accessible during the day. There was an email from the manger to address this situation but this is a common problem that electric vehicle owners experience everywhere we go. The rest of the community is well maintained and Ive had no issues with non-functional amenities. There is an occasional ripped trash bag in the middle of the road inside the community on the weekend but it is picked up during the weekdays

The best place to live! We absolutely love it!!

Ok, so I’ve waited to comment on this property I’ve been in my apartment for a year today! And all I can say is I LOVE IT! I was one of the first couple of people to move it to building one Stephanie and Erika were checking on it during the build and keep me informed on everything it’s extremely roomy I have the one bedroom sabal, they have used all space wisely which makes it very Feng shui ! Love my lake view! Also I weather hurricane Irene I stayed her thru it my apartment got the full Brunt of the wind and not one problem just my one screen on porch got taken out! Very safe ! I love Stephanie and Erika they have been extremely great to me and my puppies 🐶 ! My only complaint would be the lawn people for some reason they forget to mow the back of our building 🤷🏼‍♂️ Lol but this place is fantastic! THANKS TO ALL U GUYS MAINTENANCE TO! 👍🏻👍🏻 Hugs Justin Twiggles and Monkey!

An amazing new community in Lake Nona!!

I love it out here....

This place is an absolute mess the maintenance man do not do their job the buildings are filthy unless you request somebody clean up that’s is something that should not have to be asked it should just be done . The pool is filthy Flies everywhere thousands of them barbecues so dirty that when you turn them on the whole grille catches fire or they just don’t work because they’re so filthy.Nobody there on the weekends to clean up and secure the pool area there are people having parties that don’t even live there ..

A great place to live!

This place is full of fleas!!!!!!!! And sometimes smells like trash! 😱

Super nice and clean ...

Very nice and pleasant place to live

I can hardly sleep a single day since the neighbors above live making sounds at all times moving silas and throwing heavy things to the floor without any respect every day since the first day they moved 6 months ago, the lease office does not He does nothing about it, and went to his office many times and they just tell me that they cant control what people do in their home. I have a 12-year-old daughter who is traumatized with all these sounds that do not stop 24 hours a day. I count the days to be able to move from here since Ariels staff does not guarantee me the tranquility of resting in my home or the tranquility of my daughter. I count the days to leave this nightmare that has become living here.

Excellent very nice !!