Got my certified pre owned 2019 Honda Civic Sport Sedan here. Alexis did an awesome job in helping me pick the perfect car for me! Hector did a great job in assisting me to reach the price point that I can afford and thank you to Sam for a very smooth processing of financing paperwork. All of them are very knowledgeable and friendly! Nothing beats great customer service!

This is the only dealership I bring my vehicle to for service. I always have a great experience. The advisors are always so helpful and kind and make the process so easy!

Fred at Honda was extremely helpful to me he knew exactly what was wrong with my car. Kept me informed while I was waiting for my car and they got it done within a day even though I thought it would take much longer. Definitely appreciate the service provided and would recommend!

Anthony Medina was excellent, I sent my wife and son up there to get my son vehicle service before he goes to college. Anthony was very informative of the services we need at this time according to the mileage on the vehicle, he did not try to take advantage of my wife and son. My biggest fear is sending my wife to the dealership to get any of are vehicles worked on, I believe most sales person take advantage of women, I can honestly say thats not Anthony. Thank you for all of your help!

5 stars for Jason Torres. Took time out of his busy day to take care of my car. Answered all of my questions and made sure that I felt satisfied with the service. I have had some problems with the 2019 Honda Civic I bought from this location, but Jason is the reason for the 5 stars. If Jason was not here, this would easily be a 3 star.

I hardly write reviews but this dealership is bad news. I get they have a job and ways to sell, but there’s ways to not be shady about it.They lied to me about things will be okay if I trade in my car even though the insurance was still working out the details of my rear end accident.Secondly, they wanted to inspect my vehicle, which is fine. But I didn’t appreciate that they kept my keys through out the whole negotiation process. When I wanted to leave, they returned my keys along with my vehicle registration. I was shocked to see my registration because I didn’t give them consent to get ANYTHING out of my car. They should of honestly asked for my registration instead of just taking it out without my knowledge of them doing that and finding out until the end.Super shady! Be careful and don’t stay hostage to their shady tactics.

Great service! Definitely coming back when I need my car services..

Very happy with my service here! There’s actually a Honda dealership 1 mile away from my house and I called them first but they couldn’t get me in for an oil change until August 6 and it was July 26 so that’s ridiculous. I called this place and they got me in within an hour. Amazing customer service and they were quick! Ken was awesome, would definitely go back to this place!

Outstanding service at Penske Honda Ontario. Agent Ken was awesome. He gave us great customer service. Ken was knowledgeable, took time to listen to us, and made us feel special. We give 100% satisfaction and the highest rating for the work done on our Honda.

My very tenacious dog chewed up various parts around the fuel tank and hoses to get to a squirrel. I had originally thought it was just the fuel vapor return line turns out, it was more and It was an expensive repair. I was at my whits end when Derek, Assistant Service Manager, suggested to see if insurance would cover it. My policy covered it, he expedited the parts and I was back on the road in less then 3 days.Many Thanks to him and the Mechanic who did rhe work, as I am a commuter from Palmdale to work in Ontario and NEED my Honda!!The dog is not in the dog house, but I am keeping a closer eye on her when she is outside, should another squirrel come ino the property.

I was very impressed with how we were treated at Penske Honda. From the moment we stepped foot on the property, we were well taken care of and I got the car of my dreams. Every employee was friendly and had a smile on their face.

Jason T was extremely helpful. He took the time to hear out my concerns with my vehicle rather than rushing me. Highly recommend! Thank you Honda, EXCELLENT service!

Gia Bravo was absolutely helpful during my oil change visit. Completely professional and personable and gave me a thorough breakdown of everything that my car needed as well as all of my options to help get me back on the road. Will definitely come back to this location instead of the one near my house!

I spoke to Uday a day before about the car that I fall in love with. He was very nice, respectful and friendly. When I met him the next day it was just like I was expecting never felt pressure about taking the truck, you feel like home 🏡. Mo maarefi help us out with the paperwork and I highly recommend him, he gives us the best APR ever even from our bank.Highly recommend this Dealership 👌🏻 if I could give it a 10 star 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 I would.

Honest, pleasant service advisor, he didnt try to convince me to fix something that didnt need fixing. When I stated that I would have my own mechanic flush my transmission, I was greeted with a pleasant thank you and told me to make sure I give a bulletin code to him, as it is a common problem with my care.

I always get excellent service and support from Anthony when i take my vehicle to Penske Honda Ontario. He follows up keeps me informed and vehicle in and out in good time. This is the third vehicle i have purchased and anthony has taken care of the last 2. Nothing is too much trouble. Excellent service.

John Ham (sales manager) and Frank Gomez were exceptional in helping locate and deliver the specific car I needed. Despite a wide shortage of vehicles, John went out of his way to get the car and offer a great deal. Frank provided a seamless delivery experience and helped answer all my questions (plus add a few helpful tips I didn’t think of). This is a great dealership - bring your business here!

Excellent experience. Anthony in the service dept helped take care of my car and made sure the process went smoothly. The guy treated me like family and I felt welcomed here. A quick stop to the Starbucks nearby and browsed the lot while I waited. 10/10 would recommend.

I was sold a lemon. The car is now not working and I’m stranded. Nobody has contacted myself or my husband in days. And we’ve been trying to contact the general manager. The service manager said he’s not allowed to touch my car cause it’s not a Honda. So you can sell me the car but you can’t fix it? This is YOUR problem!!! I’ve only made 2 payments on this car. The car is getting towed to a shop today and once I get the bill you’ll be reimbursing me not only for that but you’ll also be reimbursing me for the ubers back and forth. And if you don’t then I’ll have a lawyer reach out to you. I’m stuck over 60 miles from my home. I highly suggest someone calls me as fast as possible.

Dave Tribble is the best service consultant. I’ve been going here since 2014 & have had mixed experiences with different consultants, but Dave by far always goes above & beyond. He takes his time to explain things to you & gives you a diagnostic of the vehicle. He doesn’t pressure you or try to take advantage of you. Thank you so much Dave :)

The service coordinators are always extremely professional. Many times they make me aware of coupons that save me money which I was not aware of. Most important of all, I am confident that what I ask to be done is actually getting done. I highly recommend Penske Honda Ontario for all service and repairs.

I had an appointment today for an oil change & tire rotation. I scheduled it yesterday and was told the latest appointment time was 3:30 pm. I was hoping for 4pm so that I didn’t have to take time off of work. I arrived at 3:21 pm and was checked in rather quickly by a valet. I was told to wait for a service rep to come get me. Well fast forward 50 minutes to 4:10ish I still hadn’t been helped so I went inside. A service advisor had me wait for manager Noe who was absolutely awful and rude. I was more irritated that I took time off of work to get there before 4 like they asked yet after 4 I still hadn’t been helped. While I was waiting to talk to Noe, still no one had gone to my car. He said that they were busy and could have turned away my appointment because of how busy they were… so making it seem like he was doing me a favor honoring my appointment. Considering he’s in charge of service, his customer service was terrible. He told me I could complain on Yelp so here I am reviewing on Google too. I also called Honda Corporate to document my complaint & they advised me Penske is independently owned and operated so I would have to contact their general manager. I called and left a voicemail for Kris and am still waiting for a call back. Why schedule appointments if they can’t be followed? This isn’t even the first issue I’ve had there. Multiple times they forgot to reset my oil light and it turns on a week later making me have to return out of my way to get it fixed. Another time right after service they triggered my tire pressure light and had me return to get rid of it. Another incident was a few years ago after an oil change where they told me they forgot to tighten something so my car was leaking oil for a few days. I think I’m finally done giving this location my business.

My experience at Penske Honda Ontario was amazing! The customer service rep Gia was so polite and helpful. She applied a coupon to my service that I was not aware of giving me a big savings. They really are helpful at the dealerships!

I am always treated with respect and professionalism. The repairs on my car are done in a timely manner. It is a pleasure to do business here. My service advisor was excellent.

It was our first time going to this specific location and we are very pleased with our visit here. Mr Andy Ochoa was very nice and friendly, he was nice enough to offer us a coupon for the services we were requesting. He took his time to explain certain details we did not know. We are definitely scheduling our next appointment here again.

Penske Honda Ontario is really great. I really loved how they treated me they treated as a friend not a guess. I love this place also because they tell you what I need and tell me when it will be done. The best part is that when Anthony Medina told me what time icy car was gonna be done it was super accurate. I was surprised but I definitely loved how nice the people are I’m definitely telling people about this place.

My service advisor Fred gave me all the coupon discounts he could for my cars recent checkup, and he was very friendly & personable. Made it that much easier. Ive been going to Penske for 20 years (bought my car there, as well) and with your solid customer service I am fully incentivized to stay.

I had a fantastic experience working with Kris, Gregorio, and the rest of the Penske team. Seamless delivery, Gregorio walked through all the different car features with me once it arrived, and the car has been running smooth as can be so far.

Ive been taking my car here for years to get serviced and also have a bit of major work done. They always have the best customer service and the mechanics always do great work. The pricing is amazingly affordable. Most recently Mr. Wilson hooked us up for a timing job we needed done and saved us a bunch of money. And we also buy parts from them as well when we are doing our own maintenance. The people in the parts department (especially Mr. Lopez) are beyond amazing as well. I highly recommend this establishment. If I ever am able to purchase a new car I would choose to buy it from them since their sales team are always first to greet us when we arrive and always so polite and helpful.

Came into the service department with a dead battery and was happily informed by Advisor Ken, that my car would be covered under warranty and I didn’t have to pay a cent! Process was very fast and had my car quickly in my possession again. Thank you Penske Honda!

Ken was very professional and knowledgeable. Appreciate the time he took to answer all my questions. I definitely recommend this place.

Ive had the same customer service man for years. Hes always helpful and informative. He make me feel like he is my personal service representative. Thanks Penske Honda!

Everyone was amazing. Angelica and Hector teamed up so I could test drive cars while getting my trade in appraised so the process would be faster. Everyone there was friendly and super nice and helpful. 10/10 I would totally recommend this dealership to anyone looking for a Honda.

Dave Trible was very nice, the greetings were friendly, and my car was readywhen he said. He went over all service reports with me. He told me I needed tires...there was a tire quote attached.I never had service like that from any Honda service dept. He is a great asset to your business.

The service advisors are friendly and courteous. My only complaint is the time waiting for servicing to be done. The waiting time to have my car returned has always been over two hours.

I went in for one car in specific & to say they did everything to deliver would be an understatement. They went far and beyond to get me the best deal they possibly could, worked with me very well & were super communicative. I would highly recommend paying them a visit for anything you need. Big thanks to Bernie & all the others who helped me out! Couldn’t be happier

Service writer was very personable and nice to work with.but the repair technician performing safety recall to replace fuel pump was disappointing. had to return to the dealer the later the same day to fix fuel sensor that was not reconnected properly when fuel pump was replaced earlier in the day.

Ive been here before and would have rated some experiences at 3 stars. But today was awesome. They called me and said there was a recall and they needed to keep my car for two more days but thats my only mode of transportation!!! When I told them that and that I would have to call around to friends to lend me their cars, they said they would try to finish my car same day and the did! I am so appreciative because I work everyday and need my car.

Best experience so far car buying! Our Sales Rep Alex was great to work with!!! He was extremely patient and had exceptional customer service!!! Absolutely great experience. Had been to other Honda dealers in the area and honestly best decision to come here.

The salesman (Bernie Duran) was ok but, he had no information on pricing. That told me I would be in for a bitting war over the vehicle I was interested in. Once inside the sales office, another guy takes over (dont remember his name) but, he was hardible with his pricing tactics. He try to really bully me making inaccurate statements. I didnt care for him at all. The waiting to process after I purchased the car was much to long and they didnt offer anything to drink or eat. The dealership seemed to be short handed and made no effort to show hospitality, that didnt sit well with me. If I was not buying the car for my son, I would have went somewhere else to spend my money.I came already finances and I knew what I wanted. I came there at night when they were closed to look at the car I wanted to purchase. The dealership was OK but, during this time and age, it is all about hospitality are you take your business elsewhere! Over all experience was a C plus at best! I just felt like the guy felt superior to me as if I was stupid and didnt know what I was talking about. I have purchased over 10 new cars so I do have some understand how it works.

Great customer service!My car needed additional work and it was so simple to notify the technician whether to proceed or not. I was able to pay before picking up my car. The entire process was so seamless and my car is running great.

Sold my 2017 Honda Accord yesterday to Penske Honda. Juan and Vanessa were transparent, fair, and accommodating. Juan found my sunglasses in the car after I left and saved them for me. That meant a lot. I recommend hitting him up for all your used/new car needs!

I always said when I got another car, I would be going back to Penske Honda in Ontario and I did. This trip was a reminder of how much I love their service. The salesman Bernie Duran was extremely helpful and kind. He really made me feel comfortable the entire time. He showed me what I wanted to see and he wasnt pushy about it. He found a way to get me a decent price for my trade-in an the finance guy Sam Cho was cool and hilarious. All around a GREAT car buying experience.

Friendly professional service. Mr. Medina (Service Department) was thorough and explained things clearly.

Thanks to Nina, best car buying experience Ive ever had. I have purchased about 5 cars before and none compare to the service I got from her! You guys should have more people like her. She should be in charge of the sales department due to her honesty and great service. Thank You very much!

The service team is excellent and fast.

It was very clean, safe customer service was great too everything was explain to me. Fast and easy

Really helpful and welcoming staff. Was very clear of the service I was getting help with.

Very honest didnt try to over charge me for services not needed very honest

It was hard to say no to the deal I was offered. Frank Gomez is the man who helped me and I appreciate all the time he put in to helping me get the car I wanted. He did his job perfectly. I’d recommend him and Penske business to anyone after what he did for me. Thank you.

Great Experience! Mr. Wilson was super friendly and helpful, and the price for service was actually super affordable! Highly recommend!

Exceptional staff. No hassle. Provided loaner vehicle during recall repair. Gia kept us updated along the way.

I am thoroughly satisfied with my experience and purchase from Penske Honda Ontario! The staff was extremely helpful, answering all my questions and helping me with my purchase, from the GM, to the sales associate, to the finance manager. I highly recommend Penske Honda Ontario!

Uday was very professional and patient got me into a nice jeep great service totally satisfied would recommend.

Great experience with the service department! Fred Wilson is a great service advisor. He’s patient, friendly and knowledgeable. I would definitely go back!

Fred was an awesome service advisor! Very kind and helpful. I would recommend him to everyone!

Quick appointment, easy drop off, Fred Wilson kept me updated and they were done pretty quick!!! Such an easy process though them.

Excellent, all as if I was special To replace my Batteire and have me on my way was a great experience for me, YES I would recommend to everyone to .Buy and get GREAT SERVICE FROM PENSKE HONDA ONTARIO, Edward o. Morales

Awesome experience! I made an appointment for a recall on my car. When I arrived, they helped me right away. They told me it would take about 4-5 hours but it took only 3 hours. They also gave a complimentary car wash. Wasn’t the best wash but can’t complain!

My first time at penske honda Anthony media waz my service writter was amazed how comfortable I waz ther I sat ther almost 5hrs I dont ever wait around he told me they didnt offer shuttle service and I waz okay waiting he made aware wher restrooms and vending machines and water and ice amd coffee machines all were at ...yes I will be going back and looking for Anthony is for his wonderful service and great advisor he is thanks penske honda see u soon 😊

Wow what can I say Jaime Manager on Site and Gregorio car sales men, were very much helpful friendly, experienced with all answers to My question. Have to share to whom it may can this Team is the A-TEAM In my book. Thanks Penske Honda and Team for making are experience memorable Thanks

The service provided was excellent and the staff that assisted, ken was courteous and helpful. This is the place to go for quality work and service

The staff here is amazing super helpful. From the salesperson to the service people to the finance manager. Edgar, Mo, Jamie, Juan, Omar and everyone who helped me out did an amazing job. This is the only Honda dealership I’d go to if I’m buying a Honda or getting service done.

I had a great experience. I felt right at home dealing with a gentleman by the name of Rico Gutierrez. He was polite and made sure I knew about all the latest upgrades in the vehicle. Overall a great experience. Thanks again.

Salam has EXCELLENT customer service! The best Ive ever seen at a dealership!

Very fast and friendly service. I will definitely be back and I would recommend it to any Honda owner

Penske Honda has a clean sitting area with a huge TV to watch. I love that they have cubicles that you can plug in your laptop and work while you wait for service.

Fred is very knowledgeable and friendly, answered all my questions, and very attentive. Even this Honda dealer is farther from my home, but wont mind to taking the longer drive to get here.

Service was amazing! They were able to put us up with a great deal and helped us throughout the entire process of buying our car! Overall amazing staff and service! Would recommend anyone to go here if you’re looking for a new car

I had a great experience at Penske Honda Ontario. They have a great selection and I found exactly what I was looking for. Everyone working there was very helpful, friendly, and accommodating. The entire process was seamless from beginning to end. Highly recommend!

Experience was easily simplify broken down and easy and wait time for was much shorter than I expected

Penske Honda Ontario is by far the friendliest Honda store Ive been to, what a great maintenance team! They explained everything clearly and squeezed my car in (without an appointment) for it to be done in less than 2 hours. Will definitely be visiting again, and I highly recommend.Loved the complimentary car wash.

I made an appointment the day before and they fit me in the morning into their schedule as soon as I got there everyone was super friendly the check in process was so fast I didn’t have to wait and then my car was ready and know what time the agent to help me serve as my car he was super friendly the guys that give you car everyone is very professional I will recommend this particular dealer to anyone that wants to get service by a Honda very professional for service great prices they even gave me a coupon so I can save a little bit more money

The service at Penske Honda Ontario was amazing. I made an appointment to get my car serviced once I got there I was taken care of right away. The broke everything down so I knew exactly what my car needed. I received a text message when my car was ready, I also had the choice to pay on my phone or in person. David Trible was kind and friendly and made everything easy. I would definitely recommend this dealership to my family and friends.

Anthony Medina had excellent customer service. I will be going through him again when I need my Honda serviced.

Overall it was good, i had an appointment at 7am for a flat tire. Left at 8:30. They forgot to wash my car, i was in a hurry so didnt say anything and just drove off. Otherwise perfet score.

I’ve been going to Anthony Media for my last couple of services and he’s been great! If I have a tiny issue with my car, he always offers to take a look. Great customer service from Anthony. 👍🏼

Gia helped me out with servicing my CR-V, she was great! Very informative and patient with my questions and lack of knowledge on cars, she explained things in a manner that was kind. I would reccomend this Honda center and I reccomend asking for Gia!👍🏻

I got to the service gates at Penske Honda Ontario right before they opened. They opened right on time and took me right away. They were very professional and friendly. Anthony Medina was the gentleman who took care of me and my car. He was so nice and made sure I understood the whole process. They took care of my car quickly and got me on my way. I highly recommend Anthony and the service department.

Service is always good. I just wish they would give more priority to people with appointments. I had an appointment right when they opened and it took just as long as other times that I’ve been without an appointment. I’m pretty sure an oil change doesn’t take a full hour and a half to complete.

I highly recommend David Trible in the service department. He’s always so helpful. He informed me on what was done to my car and what I would need done in the future. I highly recommend Penske Honda Ontario for all car services 👏🏾

I was on the market for a new vehicle between a Honda or a Hyundai.My first stop was Penske Honda and there we met Rico.He introduced us to his coworker,Alex.Both men greeted us in a warm and friendly approach. I was taken on a test in a Civic 2021 there I was given information and qualities of the vehicle.I was really impressed with with Alex.He has a warm, personal, and genuine personality.Alex was the reason I decided to purchase the vehicle at Penske Ontario.Overall the entire team made purchasing the vehicle a pleasurable experience.Thank you Penske Honda for a excellent experience!

I had a great experience with this place. Alex was my salesperson and he was very kind, patient and very knowledgeable with all of his cars. He made sure to teach me all about the different features the cars had and didn’t seem bother when I asked a lot of questions. He stayed over his shift to make sure I got the car I wanted and the sales went smoothly. Jaime was tough with the price in the beginning but he was a listener and listened to what I was looking for in prices and met me halfway. Overall great staff and I’m very happy with my car!

Let me start by saying this dealership and Luis took their time and finding the perfect car for my mom I was more than happy when they offered me a tremendous deal as well as a really low interest rate. From walking in and speaking with the receptionist to the test drive and last signing documents they made the process super simple I would definitely recommend this dealership and next time I’m in the market for a new vehicle I will definitely be calling them first.

The whole experience was wonderful!! We have not purchased a new car since 2013, due to we hate dealing with the whole process that comes to purchasing a new car~ From the sales to the financing was a great experience and unbelievably fast.

I would give a NO stars if an option. I took my car in for service and for a knocking noise coming from the steering column. And the RUDE service manager heard it and said there was nothing he could do. The issue continues. Definitely didnt appreciate his negative attitude. Nor the fact I was brushed off and sent away. Highly disappointed.

I love this place they always have appointments same day or next day, service excellent I miss the cappuccino machine 😃

Was easy and fast and ken okimoto took care of our vehicle … not only did we buy here we also returned to have service on vehicle and if we keep getting taken care of and treated right we will continue to have a great relationship with penske Honda of Ontario !!!! Thank you

I walked in a couple months ago to see how I would fit into a car. I was pleasantly surprised at how friendly the staff was! I have had bad experiences with dealers and was determined to buy through a third party this time around. However, Alexis was super friendly and not pushy which ultimately helped me make the decision to buy with them. Upon test driving a Mazda CX-5 I feel in love with it and decided to try going through the process here! I would recommend this dealership to anyone looking to buy a car!

I had an old Honda Odyssey with some issues, but I wasnt too sure. Derek here ran through all the likely problems (including a manufacturer airbag recall which was nice) and then got the tests done to figure out the issues. We went through the potential problems and which ones were actually important to fix and what to watch out for. Everything was very convenient and reliable.

David was so helpful and gave me discount. He had the car searched for any problems and fixed my AC and breaks. He has a wonderful energy and very honest and positive person. I had an amazing experience.

I had to go into Honda to get a some parts fixed due to a recall. I worked wit Fred Wilson! H was great, personable and fast. He was able to explain everything to me thoroughly and made my experience great! Ask for him if you go!

Great customer care. Very good special deals. Very helpful. Went for service Friday. Went back Sunday and got a car. Thank you!

I had call other dealer closed to my house on the 5th they could not take my car inn for service untill the 19th for a service i need it my car by the 20th and i was told that could of take up to two days to be done, i decided to call Penske Honda on the 9th make an appoinment for the next day my car was done the next day by before 11 am i receive a call from Gia letting me know that my car was ready she was very proffesional good communication i will return for my next service, keep up the good work...thanks

This past Memorial Day weekend I came here to trade in my car for a 2021 Honda Civic Hatchback Sport and let me tell you that I never had such a great experience purchasing a car until I came here all thanks to Nima (sales) and Vanessa (appraiser). They are both knowledgeable and very informative. Nima listened to what I wanted and was never was pushy or aggressive like Ive experienced in the past at other dealerships. They were both absolutely wonderful and managed to give me the best deal and appraisal for my car. I drove off with my new car that I absolutely love! And I couldnt be any happier. If you are in the market for a new vehicle I highly recommend coming here! Thank you girls

Purchase my car here and have taken it for service since then. Really fast service. Highly recommend.

The service team went above and beyond 🤩 the only recommendation is the check out process needs to be more time efficient.

David has excellent customer service. He explained the things that need to be done and provided more info for my queries. He went beyond my expectations. Great experience!

Brought vehicle here for the 12K mile B1 service.Fred Wilson checked me in promptly and got me out of there in less time than expected.Even threw in a car wash!

We went to buy an Accord yesterday and the price online and sticker on the car was $32 k .After we were seated and we told them how much we want our payment to be, a guy with the name of Héctor Ramos came with some ridiculous numbers of 38k plus and asking for 15k down payment, because he said they already added more stuff to the car (that we never asked for) So I think what they want to do is kick us out of the dealer by inflating the numbers.I bought at least 10 new cars in the past in other places and this is the worse experience I ever had......GOOD FOR THEM THAT THEY DO NOT NEED EVERYONE’S BUSINESS RIGHT NOW. If you’re a person who is looking to negotiate a price, don’t come here.