user
Lupes Auto Center
400 W Holt Blvd, Ontario, CA 91762, United States
Appearance
Lupes Auto Center

Comments
Ra
Review №1

Eric is THE MAN. He is great at communicating and giving a thorough explanation of what is wrong with a vehicle. Excellent customer service and very affordable pricing. I am already referring people. I appreciate you Eric!! Thank you!!

Kr
Review №2

Incredibly honest, yes, an honest mechanic! They have me for life. Fair prices, great work, on time & professional.

Pa
Review №3

I always use Lupes.Auto because they are professional, give good quality and good prices. Eric is very thorough on his work and is one of the best auto mechanics Ive had. An honest hardworking group of dedicated individuals who wont hesitate to give added service to their customers. I highly recommend them to anyone needing auto service. Ive sent my friends to them and they were well pleased with their service!

Ch
Review №4

We love this place. The staff is honest, reliable, and personal. They have always done a fantastic job on our automobiles.

Be
Review №5

Lupe’s is the only mechanic I trust. My family have been customers for years and they never disappoint. This is truly a honest and professional shop

An
Review №6

The best place if you want honest opinions and reasonable prices ...Ive been to several auto shops in my life, but this one had a great vibe and fast and very attentive people. I had referred several people and they love this place.

Ed
Review №7

They were very communicative throughout the process. They sent me pictures of what the truck needed and explained in detail the work and cost. I highly recommend them.

Br
Review №8

They did a great job keeping us informed through the whole process. They were always quick to answer questions and I felt like they were trying to get everything done in a timely manner.What I appreciated the most was the feeling that I could trust them and I never felt like they were just trying to come up off me. They made sure I was aware of exactly what kinds of issues I was having with my 2000 Jeep Grand Cherokee.They explained in detail which problems needed to be fixed now and which issues could be looked at later on when it became more realistic for us.I highly recommend this shop and Ill definitely be back. 👌🏼

Mi
Review №9

Lupe and his son have always been righteous with me and my family. I highly recommend their shop.

Vi
Review №10

I found a good place to bring my car and Erick explain in detail what’s wrong with my car…

Da
Review №11

The staff at Lupes auto center are well trained, very courteous and the repairs always turn out great. Ive used them for over 20 years and never disappointed.

St
Review №12

Hands down the best experience at a auto shop Ive ever had. Eric you deserve ten stars! Thank you for being professional, communicating and answering any concern I had, and most importantly give me peace of mind throughout the process and as a new customer that is all you can ask for. I will with out question be referring Lupes auto center to everyone I know!

Ma
Review №13

The owner and staff I find to be very honest, which is not the usual now a days. They discussed with us the cost of the service before preforming to make sure we were authorizing them to continue.

Jo
Review №14

Brought in a car for pre-purchase inspection from nearby dealer. Eric did intake and explained the process thoroughly beforehand. Once the inspection was completed Eric proceeded to explain everything/results in great detail and in very understandable terms. This allowed me to make a more comfortable decision on my purchase. Since the process would take 1 hr+ we tried to Uber out to get back to our car but Ubers system was having issues. When I asked Stephany, at front desk, she right away offered us a ride herself. Great customer service, honest, fair price and very reliable service. I may make this my go-to- mechanic for my new car purchase. I would highly recommend this rare find of a mechanic shop.

au
Review №15

The staff was very friendly and informative.

An
Review №16

Safisfied w/good service as usual.

Ya
Review №17

My experience was great they know what theyre doing and where able to fix my leak very honest and verydetailed on explaining what was wrong with my chevy cruze 2014 thank uou do much lupes repair.

Pa
Review №18

Eric the mechanic here was truly helpful with all of my car needs and took the time to explain things to me in details. Im definitely going back.

Jo
Review №19

Very good service they profesional and clean they explane with detail any problem you have on your vehicle.

Ma
Review №20

Really helpful and provide the best option for repairs.

Da
Review №21

Eric and his wife at Lupes Auto have it down. They know how to make you feel good about your repairs and let you know what might need to happen next time. They are very fair on pricing snd get the job done quickly and accurately! I recommend everyone I know to take vehicles to Lupes Auto Repairs in Ontario California.

Ma
Review №22

I needed mechanic was not familiar with anyone in area. I went by reviews and decided to go here. Eric was very helpfulPriced not overboard! Will return for any car issues

Jo
Review №23

Eric was awesome, he explains everything so you know exactly what theyre doing to the truck, got a new radiator and it runs great now and they did it very fast. More than fair prices too. Weve been going here for years and taken multiple different vehicles and never had a problem. Daily update calls so youre never wondering when or how long it takes. Overall 💯

Ga
Review №24

They were very professional and detail oriented. I had my timing belt and water pump changed.

Ca
Review №25

This is definitely the shop to go to for all of your vehicle concerns Nd repair. Eric was very professional and helpful. Had nice information that was very useful. His scheduling as far as working around my schedule was very helpful to get my car in there and get the work done. Completion on job was as promised. And for or upfront help Stephanie was very kind, provided help with information she could. Thanks again

Da
Review №26

Been there twice now, will continue to take our cars there feel they are honest and capable.

Sa
Review №27

Lupes is the only service to date I actively feel loyalty about using. I wouldnt dream of taking my vehicle anywhere else. Eric is consistently punctual, informative, and infaliably friendly. Im a total mechanical illiterate, but every time my car has needed repairs of any sort Eric has thoroughly explained my problem and even made use of visual aids to illustrate the issue in greater depth without my even asking him to elaborate. Yet, somehow, despite my obvious lack of knowledge and even my occasional misstep on maintaining my vehicle, Im never made to feel uneducated or foolish while having my visit explained to me- really remarkable that this tone is so consistent and responsible. When Im asked to come in to pick up my vehicle, Im assured that as long as it takes me to walk over to the office, theyll wait for. Even when I had only seen them once, these guys helped me out when I lost my wallet: a good samaritan found their card inside it and called them, after which they promptly rang me and passed along her information- without them Id have never even have realised it was gone for hours to come. Every single time I interact with these folks they go above and beyond to make me feel like a truly valued customer and show they legitimately understand both the deepest intricacies of their position and my perspective as a total layman. I dont have to worry if Im overpaying or if my repairs will fail on me, I know Im getting what I paid for. If youre considering choosing a regular mechanic, save yourself the headache and the wallet cramps and dash over as soon as you can. I cant sing their praises highly enough with anyone I speak about them to! Thank you, Lupes team!

Ch
Review №28

So my experience over the phone was awesome!!!! When I drop my car off I was amazed they are so friendly and helpful I no my car is in good hands I will recommend them to the world thank Lupes Auto

Al
Review №29

Another good experience! Thanks Eric!Went in for a wobble in the suspension. They diagnosed it and resolved the problem (pitman/idler arm and gearbox). They also found the alternator wasn’t charging, changed that the oil, leveled the front end, and aligned it. Everything was done for a reasonable price and in good time. Thanks again guys, see ya on the next round!

Ja
Review №30

Lupe takes good care of his customers

gr
Review №31

I showed up with my car on a tow truck on a friday afternoon without an appointment and was made to feel welcome. Eric and I discussed an honest timeline, the potential problems and associated costs, stuck to that timeline and i was very pleased overall. moreover, they gave me a list of things to look out for to get ahead of potential future problems. overall i felt valued as a customer, felt like i was being dealt with honestly, and quickly. got my car back when they said i would, the whole time with a smile, i think, i couldnt tell because everyone had masks on. i will be back for sure, but hopefully not soon!

Li
Review №32

Love doing Business with Lupes Auto. Eric is very professional and trustworthy. I been servicing my vehicle for the past 5yrs. And my in-laws over 20+ years. There prices are reasonable and they are very honest. Thank you for your service!!

mi
Review №33

Eric the owner is a super cool guy haven’t met many people in the automotive repair field as thorough as he is I would recommend this business to anybody who needs any type of an automobile repair a great place and will go there again and again

Ti
Review №34

Great service, very attentive to my needs. Took great pride in their workmanship. Very satisfied with their business. Would definately use their services again.

Da
Review №35

Great service,my car was repaired on time. Looks like Ive found my go to shop.

Va
Review №36

Always great service and very helpful😀

Ch
Review №37

Great customer service! Very clean customer waiting area. I also appreciated the mechanic taking the time to answer additional general questions regarding my vehicle.

H
Review №38

Quick Quality and honest ! 💀👍🏻👍🏻

Al
Review №39

Very good and helpful service, and will go back in the future

Bi
Review №40

They where the best place to take you car. The checked everything for me and I was just going in for an oil change. I and left with more knowledge about my car then I had in the 6 months of owning the vehicle. They gave me great advice on upcoming issues that I need to take care of so Ill know what to prioritize the next time I come in. They have my loyalty as a customer and I trust them with my repairs in the future. Hands down the best in automotive customer service and repair. ^_^

Ma
Review №41

I chose this location because of the great reviews and they certainly delivered. I didn’t mind driving a little out of the way and will definitely be back for other repairs. They were very honest and ethical which is difficult to find in an auto shop. The manager was able to take his time and explain the issue with my car in a way that’s easy to comprehend. He had already given me an estimate on the work I would need and there were no hidden fees. It was exactly as he had mentioned. The wait time was reasonable and they’re waiting area is very presentable. Highly recommend it, even if you gotta drive 20 minutes out. :)

R
Review №42

Great Place. Honest, Polite, and Professional. They did my Oil Change and checked my Fluids in a timely manner. Well worth the Money.

Te
Review №43

Overall, this shop is amazing. Eric & his team took care of my cars problem and even took pictures of what is needed to be done, and carefully explained all the details. They listen to what you want to do with your car and will even work to the best of your interest. Thanks a lot. I will surely come back here for my vehicle maintenance and repairs. You guys ROCK!

Ed
Review №44

Great service and knowledgeable...

ol
Review №45

I have been a customer of Lupe’s Auto for over 25 years . I love the way they have always treated us like family, their professionalism and knowledge is beyond what anyone can expect from this shop . I truly recommend everyone to Lupe’s Auto for your car repair needs.

Ci
Review №46

I was highly satisfied with Eric and his service. I had took my Honda CRV to two different dealerships and not one could find what was wrong with my air-conditioning. Eric was open and honest from our very first phone conversation when I had called to inquire of his services. This is definitely the place I would always recommend!

Ja
Review №47

Great Customer Service and Honest

To
Review №48

My truck has been in my family since my grandfather bought it and Lupe’s is the only shop I trust my truck to. They always do an awesome job and go above and beyond. I have never had a bad experience here.

Am
Review №49

All of the staff were very friendly. Eric worked on my car. He explained issues with my car very thoroughly, and made sure I was informed and comfortable with fixing issues one at a time. He also let me know what I need to fix in the future. Pricing was good. They all work with respect and dignity which I really appreciate. I will definitely be returning to Lupe’s Auto Center! Thank you so much!

Cr
Review №50

They are the best overall! The staff is friendly and awesome they explain everything thoroughly and thery are very trustworthy.I always have a good experience here at Lupes auto center.

St
Review №51

Fast and friendly service. Reasonable prices. An open, honest, credible vibe. Make this your place.

Mi
Review №52

Very nice costumer service. True to their quotes. Very reasonable and honesty. I found a new mechanic shop. They found the problem for$85 and told me what parts I need to fix it myself! Before they offered to do it.... Who does that? And after I fixed it myself I went back and they reset the engine light for free......I will never take my car anywhere else. Thank you Lupes.i was helped by Eric. Michael Demastes

Ni
Review №53

Eric, the son of the owner was very informative and even provided a damaged example of the part that needed replacing on my vehicle so that I could visualize and understand the repair. I appreciate his integrity by the way he honored the price he quoted to me over the phone, no bait-and-switch. I would and will do business with him again!

Br
Review №54

Awesome service, as always! Have come to Lupes on occasion for over 10-15 years and never disappointed. They are simply the best.

Da
Review №55

Service excelent all time. The Phather on Son, Beautifull Family

Ca
Review №56

This place was a breath of fresh air lol. I am super skeptical about mechanics and auto repair shops because they always try to oversale you and suggest things you dont need, but this place did not try that with me. They had my vehicle all day and stayed in contact with me about every little detail with my car, they even sent me videos via text to give me a visual if what they were seeing in my car. They gave me suggestions, but they were so honest in whether or not it was a NOW kind of fix and when I got there Eric showed me the old defective parts of my car that they took out. They were so patient with me. I tell you, this place is the best and I suggest everyone comes here for whatever car needs. Oh! And also the woman who works front desk (Im sorry I didnt get your name) shes so kind, from the initial phone down to the face to face encounter, her energy was 100%. Thanks guys!

Au
Review №57

They are always honest, full of helpful information for all my questions, and pricing is fair. This is the only auto shop I’ll take my truck to.

Al
Review №58

I was represented to represent it by the man name Eric and he was very positive and helpful in everything that he showed me so I give this a place hands up

Al
Review №59

During my 20yr Army career I moved to a new town every 4 years. Each time I arrive in a new city I look for 3 things: 1)a good barber, 2) a good bbq spot, 3) a good mechanic. The 1st 2 I find with ease but every time I needed auto repair I would be nervous and cautious. When I took my car to Lupes and met Eric all of that changed. Eric took time to explain to me why my car was performing the way it was. He described the mechanics of the problem and the course of action to fix it. When I picked it up my problem was fixed and I wasnt given a high pressure sales pitch to fix the next thing. I reccomend Lupes to my sister and she got the same level of service and was just as satisfied as I. If youre looking for an honest, knowledgeable auto expert to work on your vehicle and not your wallet, I invite you to compare Lupes quality of service and value to any auto center or dealership.

Ar
Review №60

Outstanding service....&.....Very Reasonable Prices 😊Erik is very professional and informative. He took the time to explain what was repaired and why. I recommend you give them a try...🙂Ana

Br
Review №61

Had a few repairs done here, just recently my car’s transmission, they always get things done at a pretty good time!

Br
Review №62

They explained everything that was wrong with the car. Only prpblem is that i couldnt take my own part

Lu
Review №63

Great place. They know want they are doing. Love how they explain everything to you also they show you what they have fixed on the car. I highly recommend them. Thank you.

kg
Review №64

Walked me through everything they did to my car. I will definitely be taking my car here for services from now on. Prices are fair.

Rj
Review №65

Quick accurate repair

Ke
Review №66

Lupe’s is a great place to take your car. They are very friendly, knowledgeable, and professional. I had a brake problem on my truck, they fit me in, even though they were busy, and saved me $$ by machining my rotors instead of buying new ones. Very honest and reputable. I will be taking my cars there from now on 👍

Ja
Review №67

My first time going there and had a great experience . Thank you Eric for great customer service provided. Definitely we’ll be coming back. Recommend this place 100%. Can’t beat there prices. ⭐️⭐️⭐️⭐️⭐️

ch
Review №68

Hey, if you want to get to know your car then the staff at lupes are the right ones. The explained the issues and even illustrate for you with computer diagram of the possible problem. And when they didnt see any issues they told me to have a nice day no charge. ...whaaaaa! Yea like that.

Co
Review №69

My whole family has been going to Lupes for years and years. Theyre always so reliable, honest, and accommodating. Everyone there is so helpful and Eric is great! Hes very patient and works with what you need and is always explaining problems thoroughly and even shows us the parts they had to fix or replace so we know exactly whats going on. I recommend Lupes to everyone whos looking for quality services.

Bi
Review №70

Great and friendly customer service.

Pa
Review №71

Found Lupes on the internet. I was looking for a good place to bring my daughters car for repair including myself I read that it was a family owned business with great reviews. So I took a chance and I was very pleased with their service. Erik explains everything in detail and Stephanie is a sweet and does her job very well. I met Eriks dad Lupe very nice man along with their grandpa who brings donuts in the morning for the customers if they stay awhile waiting for their car. I definitely recommend this place you wont be disappointed. Thank you all at Lupes Auto Center. From your new customers Terri, Anissa and Olivia😁

Me
Review №72

Great people, and great service. Very knowledgeable!

VA
Review №73

It’s about time I found a good honest mechanic. Eric explains everything that they did to our vehicles and showed us the parts

Al
Review №74

Excellent service! Took in a car that I was potentially going to buy from a private seller to get checked out. Erik took it for a test drive with me then did a thorough inspection. He took his time explaining what what he thought was going on, gave me useful instructions and even topped off the oil for free. Love the family environment and can tell that these are great people. I would definitely return and recommend my friends as well!

Ki
Review №75

I have taken my vehicles to Lupes for years, I recommend them highly. Always great personal service, great prices. I wouldnt take my card anywhere else.

TV
Review №76

Let me tell you something. I’ve been to many auto shops over the years in my young life and I’ve never had a place take care of me, and my vehicle better than Lupe’s Auto Center. Lupe takes care of my company’s fleet vehicles so I trusted him to take care of my truck. They will give you FAIR pricing that is very reasonable. I’ve had many places rip me off in the past and I promise you’ll never have to worry if you bring your car here. Thank you Lupe and his crew! Without your help I would have been in a serious accident!

So
Review №77

Really appreciate the exceptional way of explaining the issues with my vehicle and then pictures with verbal quote. Will continue to come back and thanks.

Co
Review №78

This place is the BEST in Ontario! Eric is knowledgeable and does superb work!!! Have been here more than once now and Ive been impressed each and every time!

Te
Review №79

The service here at Lupes Auto Center is unbeatable! My check engine light gave a code I was unfamiliar with and Lupes was able to resolve it and more! They communicated with me every step of the way as I waited in their lounge. They took great care with my MBZ and even showed me a video of the process they went through to detect a failed hose that appeared under the newer hoses. After the car was repaired they showed me the old parts that were removed and pictures of one other area they fixed with my approval. As a European car owner it is difficult to find a repair shop that is above board and fair priced. Thank you to everyone who wrote reviews previously because you helped me find and have my car serviced at Lupes this week! My car is running great so far and in the future if I need car repairs, I will definitely go back to Lupes Auto Center. If you found this review helpful please give it a thumbs-up and be sure to call ahead of time to schedule a time to talk with some one at Lupes Auto Center first. You can rest and enjoy knowing that you are working with experienced and fair mechanics!

He
Review №80

Very fair pricing and knowledgeable. If youre confused or cant picture what theyre talking about, they are incredibly patient and will explain everything. I really appreciated all their help!

Ka
Review №81

I found Erics garage to be well organized, and the work done there to be excellent. Eric, himself, is also available to make suggestions to improve your vehicles maintenance. The work done there was replacing my broken motor mounts and rear transmission mount on my Chevy S10 pickup. Very friendly place!

Ef
Review №82

I went in for an Oil change for a 2018 Honda Civic and they were quick, the nice lady at the front desk (I didn’t get her name) was very generous as well and very helpfull. Eric was very informative, and knowledgeable. They had done previous work on my girlfriends car and I really appreciated their honesty and were extremely helpful. I recommend this place to anyone. Very trustworthy.

Sa
Review №83

Eric was extremely helpful when I went for an oil change. Great service.

Jo
Review №84

Eric always comes thru for me. I’m a customer for life

Ph
Review №85

Eric is literally the most knowledgeable mechanic I have met, and because of that, any time I have anything going on with my car, I will be bringing it to him! The customer service is top notch, and the people in there are so friendly. They have now become my go to mechanic shop.

Al
Review №86

My van broke down and I was in a real jam. I saw Lupes had excellent Google reviews so I had it towed there. The staff were honest, helpful, and I am a very satisfied customer. I would reccomend this shop to anyone and everyone!

mr
Review №87

After taking my truck to a different shop and coming out broke and frustrated, Lupes Auto Center took good care of me and my truck. Mt truck is running great, and I have money for lunch. They are very knowledgeable and will educate you on the issues the find.I recommend Lupes Auto Center.J. Segura

fr
Review №88

Been coming here for years. They always take care of me and all their customers. They know you by name. They do accurate and complete work. Stop on by and get some work down. They work on all cars foreign and domestic...put them on your list of family that just so happen to know about cars. Lol#frewil

Ja
Review №89

Very friendly and helpful.

Dl
Review №90

We were recommended to Lupes Auto nearly a decade ago and have referred many since. Anyone who expresses a need, Lupes is the first word out of our mouths. How wonderful it is to know and trust a garage the way we know and believe in Lupe, Eric, Alberto and clan. We just cant speak any higher of them. Need further References? Call me!

Ja
Review №91

So far they have taken great care of me and they stay in touch the whole time explaining what was going on why and how. Making sure I was aware of the price before anything being done. In all making sure it wasnt over priced all fair and on the level. Friendly also, really personable.

Aa
Review №92

Work was done in a timely and professional manner. Staff is very kind and helpful with assisting current issues, as well as helping you figure out what you may encounter in the issue with your vehicle.

Le
Review №93

Honest trustworthy good hearted great shop! Went in there expecting to pay a lot for a little.. Ended up paying a little for a lot!!

Ma
Review №94

Great place good customer service Ill be back no dought...

An
Review №95

I had an orange engine light that needed attention. I was called and told what the problem was— they could have said nothing, taken cared of the problem and charged me. Instead, I was told that the problem should be covered by the dealership, to take it there and save some money. I was very impressed with their honesty, especially due to having such a terrible experience with a prior auto repair shop. A good and honest auto repair shop is hard to find. I have found the BEST. I will be a loyal customer and definitely tell my friends.

Ga
Review №96

Took my cousin here. Only heard great things. All true. You can trust service and price. Personal service and quick turn aroiund.

Ga
Review №97

I took the car for a spin I had a doctors appointment today went down the freeway car seems to have more power everything is fine very happy you guys did a fantastic job thank you

Te
Review №98

Being a senior I appreciated all of the Care and attention that was allotted to me. I received an honest quote and the job was well done. I am a new customer and I will be a loyal customer.

Ta
Review №99

Honest, friendly, and very thorough. Eric explained the workings of the engine to me and had the bad part to show me what was replaced. My company uses Lupes and now I will too.

Ar
Review №100

Got my brakes done here and a transmission flush. Did a very good job and very informative.

Information
22 Photos
100 Comments
4.9 Rating
  • Address:400 W Holt Blvd, Ontario, CA 91762, United States
  • Site:https://autorepairontarioca.com/
  • Phone:+1 909-988-3131
Categories
  • Auto electrical service
  • Auto air conditioning service
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Oil change service
  • Tire shop
  • Truck repair shop
  • Wheel store
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations