Very nice property and the staff are amazing. I called to get some questions answered before I visited and Sarah was super helpful over the phone and in person. She definitely made the process a lot easier and comfortable

Highly recommend this place if you’re looking for a place to live in Norman! Sarah, Melisa, and Dennis make a great management team and extremely helpful! And you can’t beat the location of these apartments, its great!

I’m considering moving back to Norman and noticed 12th and Renaissance on google. Sarah was incredibly helpful answering all my questions! Would highly recommend giving them a look and ask for Sarah!

Great customer service at the Norman OK property at 12th and Renaissance. Sarah, Melisa and Dennis were very helpful with my questions.

This is genuinely a nice neighborhood to be a part of. I am far beyond pleased with my experience in living here at Chapel Ridge of Norman. I personally have not encountered an issue in the entire 2-3 years of my son and I residing here that could not easily be resolved. Any time I have reached out to the office staff they were kind and considerate and helped in any way possible. I am grateful to them for making the move-in process a breeze and for making Chapel Ridge such a lovely place for us to call home!

Sarah was extremely helpful and very kind when she gave us a tour!

I’ve lived at Garland Square for a little over 2 years and everything is not perfect but if I have a problem or need help with anything, they make sure I get taken care of. Me’Lisa Shirley has been phenomenal with communication as well as Kinisha Threatt. They both made my residence soooooo much better!!!

Management hides recent bad reviews.

Great place! The staff is really on top of any issues I might have!. The maintenance gets my work orders done quickly.and professional.just love this place!

Called to get information on this apartment to help someone in need as I was given this information as a low income apartment. The person who answered the phone acted as if she was annoyed I even called. I asked if you catered to more low income clients, or if that is something you could even do. She said Not without housing assistance. So I asked her another question so what you are saying is you dont help anyone without housing assistance to her reply, is Ummm, thats what I am trying to explain to you Okay maam. Ill hang up so you dont have to deal with me today. Rude.

I cant get any one to come look at my air conditioner i cant even get them to bring me a filter my ac freezez up every day i put maintenance request in all the time and they are all ignored not to mention all the naibors fight day n night around here they smoke drugs freely out in the open the pool is starting to look green again and my car has been broke in to twice this summer this place has rilly gone down hill sence tonya was fired

I promise all the 5 star reviews are fake!

I’ve been living at chapel ridge for a few months now and not only do i feel safe living here but also taken care of when needed. maintenance has always complied to my requests and my experience with the office staff has been nothing but pleasant!

Let me say Mrs. Stacy Morris is amazing. She’s a great and kind. She’s been very pleasant and helpful during these unprecedented times.

My mother lives here. She tells me that Stacy Morris has been a big help to her. Stacy is the best property manager that shes ever had. Stacy is extremely kind and very professional. My mother can always count on her. Stacy stays on top of everything and always shows up when a dilemma arises. Especially during these unprecedented times.

I absolutly love living here! The staff is great! Tanner the maintence guy is on top of it and has taking care of every single issue i have ever had! I will continue to lease here! They will take great care of you!

I had to move in early, Kenisha made my move easier. She was very professional by answering all my questions, phone calls and she was very patient. Thank you.

I recently relocated from Oregon to Norman and let me start of by saying how amazing apartment manager Kinisha Threatt is! She made the whole application process stress free and she was the point person the entire time I was in Oregon and even after I got here to Norman which I appreciate! Anything else that may have come up since my officially move in day she has handled with ease. Her dedication to make Chapel Ridge a great place to reside definitely goes above and beyond any apartment manager that I have delt with in the many years I have been a renter! After moving in I had some minor maintenance items that needed to be taken care of and Dennis and Tanner were so swift at getting to them. They both did great quality work and were so friendly. I am happy to know that Chapel Ridge has great staff on their team to get the job done!

Stacy Morris is the wonderful manager, anytime I have concern or work order she get it done as soon as possible. If I have questions she answers them right away. Just this week the new leasing agent has yelled at my husband and I saying we have no outdoor space, and everything has to be off what we thought was our patio. I bought a ceiling fan for our bedroom and I can’t get any one to install it. I went on rent cafe like I was told to renew my lease and then got yelled at for doing so. They a note on my door saying they were going to raise my rent to $700 after I already signed a lease. If this leasing agent keep on we will be moving. The bugs are so bad, and if say your apartment need a deep spray, the give a letter say you need clean apartment real good, empty every cabinet, move furniture out so they can spray but only leave this letter after 5:30 pm the night before and then sometimes after you have done all this they don’t come and spray. Sometimes they don’t spray for a week but I am disabled and having everything out is hazardous for me.

Im a struggling single mother. When I pulled up, there was parking right up front, specifically for potential new residence only. The office was VERY easy to find. I walked in there wondering is I was going to get someone who was having a bad day, and maybe didnt really care about my situation. Mostare simply all about money these days. These 2 ladies in the office, are 2 of the most amazing people Ive met. Both SO willing to help, they even helped me with other resources to make mine and MY childrens lives a little easier. I cant thank you enough. I already love you guys, and my apartment is SO spacious and beautiful! My kids are going to love it here!!! We have a home again!!

I recently moved here because the apartment complex is overall attractive and well-kept. I have no real complaints about my apartment itself, although it wasnt very clean when I moved in. The ceilings in the living room and master bedroom were covered with a thick coat of dust. Not a big deal; it wasnt difficult to clean. My main complaint is that I was seriously misled by staff concerning the pool. When I first visited in mid May, they stated the pool would be ready by Memorial Day. I moved in mid-June (3 weeks ago) and the pool still wasnt opened until last weekend. I have been able to use the pool once, as it has been closed every day since except July 4th. What a huge disappointment. Ive left messages regarding this, but of course it wasnt returned because staff are rarely in the office. I work in the area and have occasion to stop by several times during the day on my rounds. Staff are almost never there. I dont recommend. If you want an ordinary apartment with no amenities, you could get it less expensive than here.

I LOVE MY NEW HOME!! My apartment is better than I could have imagined. I love the vaulted ceilings and I have more space than I know what to do with! The application process was fast and easy and Rachel was right there when I needed her every step of the way. Becki and Rachel, youre my heroes!!!

I have lived here with my kids for about a year now!! I love how the office staff always putting events together to try and bring the community together and for neighbors to meet neighbors!! My kids love the Bible study! The manager Tonya is AMAZING!! She is always available and takes care of things the moment they happen!!

This place used to be so clean and friendly until about a month ago when new staff was hired. They are NEVER in the office. And cops are now constantly here. The other two ladies who worked here a month or two ago, made sure the place a was safe. Now I’m not so sure.

I love it here, the office staff are amazing!!I have an emotional support animal and he loves it also. Great environment for my son and I. We can pay rent over the intranet and also the mailman can leave packages in the office so we can pick them up. I could not ask for a better place to live. Sarah and Tonya are the greatest..

Love Chapel Ridge, office staff is very friendly and always seem happy to see you. I had the compressor on my air conditioner go out about 2 weeks after we moved in and they had to order the part but brought a window unit for us to use in the meantime. My kids always have someone to play with outside and the office is always doing something fun from taco nights to movie nights.

These apartments has GHETTO wrote all over it.. the managers act very poorly. They have no manners unprofessional. If you have anything personal they as in management will TELL YOUR BUSINESS. DO NOT MOVE HERE.

I visited the property for the first time and liked the grounds.. drove around it and liked that it was in a upcoming area. talked to the ladies in the office... and felt the genuine concern they had for my situation.. they immediately began to give me direction on what I needed to do to get into an apt.. Tonya and Sarah are excellent and I know I will enjoy living on this property.. They where very helpful and extremely nice.... You dont find Apt managers like this too often... I will recommend this location to all that are looking for a nice place to live... :) thumbs up ladies..

I am very impressed with the changes at Chapelridge. I lived here awhile back & management was horrible & seemed like they did not know their jobs... I have previously viewed Chapelridge, cause I knew management has changed & I am looking for an apartment. I have to say that the apartments looked very good & the pool was cleaner (which is my favorite part) :-)The staff was extremely friendly & very informative. I believe I am going to be giving them a call back to apply for residency.

Ive lived here over 3 years. Its been through 3 or 4 sets of management now. Super annoying. The current management are never in the office and so I can never get my packages. Ticks me off.The maintainence guys are super nice. But management just sucks, plain and simple.

I am a single mother of 4 children. Calling around looking for available housing for 5 ppl is hard. Then I called Chapel Ridge of Norman. I spoke with Tara and even though there were no availability at her apartments she was very helpful in obtaining information from their sister properties. Walking into the apartments, Tara recognized me by name and was very nice. Thanks Tara for all your help.

Tara was very friendly and helpful. She was very knowledgeable about the community and answered all questions in a timely, professional manner!

Its a grate place to live I fill safe with my duahter playing out side and the lady in the office is very professional

This property never has managers of staff, the office is always locked, you can never get a hold of anyone on the phone, they never show up for scheduled appointments, the pool is always closed because they cant get anyone dependable to ensure its clean, and there are always cops on the property due to the illegal activities the residents are involved in. I would never recommend this property to anyone.

This is the worst apartment ever in Norman. They are fraudulent, and insensitive to the needs of their tenants. It is a very horrible place to reside in. They do not pick calls or respect the residents. The apartment office is always under lock and key. Very useless .The apartment is no longer properly managed.All the management is concerned with is to collect rent by the beginning of the month.they do not pick calls, never in the office to attend to complaints.This place is a terrible place to live in.I will not advise anybody to come and live here.A word they say is enough for the wise...

Jordan and Tara were every helpful and helped me with all my needs. Beautiful apartments and very updated.

Its been a wonderful experience living here and the office staff are awesome!

Didn’t deserve 1 star! Don’t fix anything, they complain about everything when they actually decide to fix things, and they got BUGS! They are trashy! Just a really bad place to live whatsoever!

If you see any stars above one its either a member of the horrible staff or reviews from 6+ months ago!!! If you go look at broad management reviews all around the us they have declining reviews!!! The office is never open, management is extremely hard to deal with on a professional level.. they are constantly bullying someone else.. its sad when the youth group doesnt even want to come anymore because of office staff!!!

Kind workers both Jordan and the other lady. With very nice units

Rachel showed me the place and Im interested and ready to move in as soon as possible

Rachel has been very kind and so helpful. She has been great to work with.

You have to go to the Post Office on the other side of town to get packages because they refuse to let the UPS drop them off in the office and dont have a mailbox for packages outside. They do not allow direct deposit for rent. They also mislead potential tenants on their website about having limited access gates and an indoor gym. They are very expensive for the quality of apartments and amenities (barely anything) that they offer. However, Ive never had problems with parking or bugs, and its close to OU campus.

Really Nice Found Me A bottom floor Disability accessibile, Definitely Interested.

This place was amazing when i moved here. Not sure what happened to Tonya. But yall really need her back. My son was just assaulted for not answering the newly appointed pool patrolman appointed by your Barney Pife maintenance man... .Oh yeah and the patrolman had been seen drinking and the mantience man justified his actions due to me not mothering my child

Leasing office is taking care of the residents and maintenance responds quickly. Great residents make Chapel a very family oriented community!!

Tara was really helpful. Even when they didnt have an opening they sent me to a sister complex

This is A nice place to live The management team is nice and seem to Genuinely care about the residence Grounds are kept nicely overall nice apartment to live and thank you Chapel ridge management

This is the BEST apt. EVER move in to chapel ridgethis is the BEST apt. EVER

First off let me start with most if these reviews are FAKE because they have a special going on about writing a review to waive the application fee. Second, they are unorganized and unprofessional. Its super hard to get ahold of them too. Third, my mother was approved for section 8 and we decided to come to chapel ridge. We were sure how much my mothers rent portion would be but they would have to fill out all the paperwork and us take it back to housing authorities. They wouldnt hold the future opening of the apartment they had coming available(expected move in date would of been 12/10) without a deposit. She also said that the deposit would be able to given back to me if my mother wasnt able to get the apartment for whatever reason. So it took about a week for us to get the paperwork back from the manager and when we did the paperwork wasnt even done right multiple times. She still was over pricing for the section 8 for the apartment... which was causing my mother to have to pay even more money out of pocket. (With section 8 they have to do the rent plus the utilities and decide on her portion of the rent so she can survive) Tara really doesnt know how to do the section 8 paperwork by the way. We had to go back a few times to get it half way right because the section 8 wouldnt take it.. by the end of it all being done my mother and little sister would have to pay 300 bucks for rent and have to pay a 150 electric bill and live off only 300 bucks a month.. This wasnt affordable for her. We asked if there was a one bedroom she could have so she might be able to afford that and they just got rid of the last one they had. Okay thats fine, we asked for our deposit back and she said its not refundable........... I made sure to ask you before I gave you the deposit. We didnt sign a lease. We did not sign anything considering the deposit to be nonrefundable.... this is just crazy and you are stealing from already very poor people. My mom isnt able to work with her situation and my little sister being disabled. I hope this place realizes what they did was wrong.

The quality of this complex has been rapidly declining for the past few months. I have had multiple emergency maintenance requests that have been ignored for extended periods of times. One being that I was completely out of hot water for more than a week, which was eventually resolved in an untimely manner. Another, is that whenever it rains my living room is flooded with water since I’m on the bottom floor. This problem has yet to be resolved after 3 maintenance requests. Aside from the maintenance problems—the pool is only open whenever there is someone in the office, which is only a few days a week; there never seems to be anyone in the office during business hours; I have had problems with the misplacement of my rent checks on multiple occasions; there are always piles of garbage on the ground next to the dumpsters; and children constantly liter and run around without supervision. For about the first year of my residence, starting spring of 2016, my experience here was wonderful. I enjoy the actual apartment in regards to the size and layout but it’s coming to the point where it’s not worth dealing with management. I would not recommend renting here.

Very accommodating staff!Helpful and knowledgeable!🙂

Very poor maintenance. Police Officers are always in the area for one thing or another. No place for children.. car has been vandalized

Ever since there has been new management the place has gone from good to very bad, and now there are cops here all the time.Before that it was peaceful when the two other girls were here. Also the office is barely open so when we want to pay the rent we cant.

Great place to live....good maintenance

I am a 4yr resident. it has declined so much in the last few months. The management will talk about your personal business to other residents.(breaking federal privacy act) Garbage fills the complex. The pool and the office is hardly ever open. They belittle and harass you and turn it around on the residents. If they could get better management this could potentially be a great again. We however have moved out due to these issues above..we do not recommend here until serious changes happens..so many long term residents are currently moving and/or planning to move because they feel like a prisoner in their own home..If you look at review 6+ months ago til now youll see how many unhappy residents have became with new unprofessional managnmenm team..

Very helpful and beautiful area 😊

Turnover in office is monthly. The office is seldom occupied. Work orders are not done in a timely manner. Trash is everywhere. Children are unattended everyday. If you do find someone in the office and they dont like your normal request for everyday property management issues they just call the police and have you removed. No one is actually managing this property. It is being neglected and problem only gets worse daily.

Finding a new home was stressful. IHuge sigh of relief to find an apartment that fits the many needs I have. Thanks Chapel Ridge

Appears nice

Dont rent from here. Ever.

The maintenance sucks Ive lived here for three months and my shower in my bathroom isnt throwing hot water also my dishwasher is leaking to where its leaving black mold underneath the kitchen sink.

The place spelled section8 and I lived there for a crappy year

I lived there for ten years and cops are always there.Also there is a guy who watches and tries to kidnap kids