I love this family business. i recommend them to everybody, the owner did my husbands feet so well. they offer drinks and snacks if available. we will be back

The worse nail service I’ve received so far in Virginia. I’m from Miami and I’m stationed in VA because I’m military. My pedicure was done correctly. But my nails were done poorly and rushed. I’ve never experienced someone putting the acrylic all over my skin. The lady who did my nails is the lady that works the register and is usually the one who asks you what service you need when you walk in. She did not take her time with my nails she did them really big, didn’t shape them and she caught an attitude when I ask her to clean up the acrylic off of my skin. She rushed to try to clean the acrylic off my skin (the crusty white stuff you see in the photo, It was wayyyy worse then that before I attempted to peel it off myself) and tried to camouflage it but putting oil and alcohol on top of it. When the oil and alcohol dried there was still lots of acrylic left on my skin. If you decide to go here just get a pedicure, her mother did my pedicure and she did a really good job, she took her time and was super sweet.

I love the service!!! always so kind and clean.

I very happy 😊 with theres served friendly kindness doing good job and one thing I like the most is they taking the time to do it right so I ll recermen youre guys should come and try Im sure yours not disappointed they good job good attitude. Im glad Im come there very happy 😊😊😊😊😊😊

I decided to treat myself to my first pedicure in three years and stumbled upon this nail salon after my trip to petsmart and I must say after they were finished with me I felt like I had brand new feet. It was like I was walking on clouds. Years of tension and stress were scraped away and I felt lighter. I got the spa treatment which was amazing. They used those smooth rocks and wrapped my feet in wax! I loved the hot towels as well. They offered drinks and snacks also while being serviced which was very nice. I got my nails done as well and Jenny knew what she was doing. I havent had french tips in years and mine are so cute now because of her. I will definitely be returning.

Excellent. They always provide great customer service. They offer waters and sodas.

Im very upset with my nails. This was my first and last time here. My nails look like my six year old granddaughter did them. I would not recommend this salon.

I will NEVER visit this salon again. I don’t know what role this woman plays in this salon but she’s very rude and inconsiderate. It is there job to notify you of any additional expenses before they finalize there work and that was not done. There was no customer service whatsoever. The acrylic on my nails was sure thick and ugly I was so over it! Never again! I wouldn’t recommend this place to anyone!!

My first time trying them. Made a appointment with the owner at 9:30am. The sign says 9:30 as well.I got back in my car at 10:00 am. No one ever showed up. Later that day I was informed that the owners/ employees are always late. 🤔😒 Really bad for business and the license board if reported. The owner thinks its normal to be late. I went to Crystal nails 8 minutes away. Ask for Jennifer or her husband. Love Crystal nails.

I love this place. Best pedi ever. I was a walk in and didnt expect alot. I got great massage and nails done . They offered drinks and a snack. The place is clean and does not smell like polish remover. I will be back very nice. I saw them cleaning the whole time and they were very professional.

I was over charge and the owner think that she has more sense then other, She need to take down her price list. SMH

Very professional. I appreciate their extended hours which work with my schedule. Great communication with the owner who went out of her way to ensure I was comfortable and satisfied.

I absolutely love this place! They are so hospitable. They make sure their work is done the right way and if you have an issue they will correct it. I always feel welcomed and comfortable each time I come to get a manicure and pedicure. The next time I will try lashes and eyebrows!

They were friendly and I did not have to wait long at all. They offer complimentary bottled water and she did a nice job on my pedicure

I love ❤️them they make you feel comfortable and the lady kids funny I dont suppose to be weak 😂going in there but its always a good vibe going in

My nails look awful for the $43 I spent.

Give this shop a chance there are a lot of bad reviews when shop was under old management. The owner told me if anything is wrong she will fix it. They have all the new gel polishes and the owner did an excellent wax on me. Beverages were offered as well.

They were very nice people and I think they did a very good job a little pricey but I guess you get what you pay for

Two of the employees did not want to help me because all I was getting was my nails cut down. I was the only customer they had so I took my business else where

The place smell like dogs they dont know how to paint nails/toes and they have bugs the lowest class place i have ever been to will not rreturn and when you all go out of business you will regret how you carried your customers and please dont say I can come back i asked you all three times to fix the problem before I left but you still took my money gladly

I’ve been going here for quite some time, but I don’t think I will be returning. There is is a sign on the door that states mask are required for EVERYONE. The workers don’t wear mask. There was a young lady that was seated right next to me without a mask on. They are not sanitizing their stations behind people, nor do they wash their hands between clients. Very disappointed will not be returning.

They were very nice when I went in last week, but I do not think Ill go back. Day one, my gel manicure perfectly matched my regular polish on my toes. Within a few days, the polish on my hands started yellowing. I think the gel top coat they used might be too old? Its unfortunate, I really did like the color before it started yellowing. My gel manicures usually last 2-3 weeks without discoloration from other salons. My pedicure was not the most evenly cut, either. I guess you get what you pay for? The prices are cheap for the area.

Family business at It’s Finest!!! The most polite,funny,entertaining,fast and professional place in the area!!! They Love their customers and care so much!! They offer free drinks! Soda, water etc...Always come back here!

Loved my service

DO NOT GO THERE DURING COVID-19!!!! They are not taking any safety percaution at all! Went in only one nail tech had on a mask. All the other employees did not and then they had this old man in there coughing in the air without a mask on... I had to ask to employee to put on a mask...I hurried and got out asap!!

Me and my son came here at 8:30 at night as last minute for my sister wedding, my son was of course sleep the husband stopped what he was doing and bought a chair and also a cover and made my son comfortable while offering me cold beverages. The wife then started my nails about 9pm and took her time and was very very nice, she owned the nail salon in Walmart and she has a beautiful soul! she is really good at what she do and they are super affordable! if you like gel I’d highly suggest! I am a nurse so I can’t get my nails done often but I would highly recommend them.

The owner called herself getting loud with me after I told a tech what was wrong. From the moment I walked in at 1030 I was not even acknowledged... No pick your color, no hello, no asking what services. They all seated 3 other customers before me so after waiting 1hr 45 minutes I left and returned 10 minutes and no one acknowledged me. Plenty other girls got seated and spoken to. When I told the tech of my frustrations the owner gets in my face shouting and screaming that shes not shouting and that no one paid me any mind because they know I wait for her. No one even acknowledged me, so how do you know what I want when no one asked? Almost called the police because she was acting all bazaar and turning colors. Never again.

ATTENTION ALL !! My MOTHER(SHERRY) TOOK OVER THIS BUSINESS AND DO NOT HAVE SECOND THOUGHTS COMING HERE, AS HER 26 YEAR OLD SON I KNOW HER WORK, SHE HAS BEEN DOING THIS TYPE OF JOB FOR OVER 40 YEARS AND GROWING UP I KNOW WHAT SHE IS CAPABLE OF. SHE TRULY CARES ABOUT HER CUSTOMERS SATISFACTION, I HAVE WORKED FOR HER BEFORE I STARTED IN THE SUSHI RESTAURANT 6 years AGO. SHE IS THE BEST AT WHAT SHE DOES AND THAT IS A FACT. HER NAME IS SHERRY PLEASE GIVE HER A TRY. THE PREVIOUS OWNERS DID A VERY POOR JOB WITH THE BUSINESS SO PLEASE GIVE MY MOTHER A CHANCE. SHE IS FROM VIETNAM AND I WAS BORN IN THE UNITED STATES, SHE IS A VERY HARD WORKING SINGLE MOM OF 2 KIDS, Working 7 DAYS A WEEK FOR 13 HOURS. TAKING OVER A BUSINESS THAT HAS FAILED FROM THE PREVIOUS OWNER IS VERY DIFFICULT BUT I KNOW SHE CAN DO IT BECAUSE HER WORK IS SO PROFESSIONAL I MEAN ITS 100% LEGIT. PLEASE BELIEVE ME I KNOW MY MOTHER AND IVE SEEN HER WORK GROWING UP👍👍👍

This is the best nail shop in Norfolk. The owners are so nice they are always offering you beverages and making sure you were okay. The prices are reasonable and they are good at what they do. By far the best eyebrow wax that I have ever gotten

Great service, quick, nice, and also THESE ARE NEW PEOPLE. THE OLDER BAD REVIEWS ARE FOR THE PREVIOUS OWNERS. SHERRY IS NOTHING LIKE THE OLD OWNERS. THIS IS THE ONLY NON BLACK NAIL SALON THAT CAN GET MY MONEY. AND I LIVE ALL THE WAY IN PORTSMOUTH.

They do nice eyelashes for great prices

They do awesome nails and make you feel welcomed

The service here was AMAZING!!!!💅 I got a pedicure & left feeling FABULOUS!!! Never been to a nail spa where the Techs express so much TLC! This IS THE BEST nail salon ever!I cant wait to go back

Couldnt understand the workers at all they barely spoke English at all. the lady who did mine was more concerned with what was easier for her then what I wanted. Went to a different nail place right after and had them taken off. Out of all the manicures ive gotten this is the worst and the ugliest. Never going again. Never go here

Very pushy about adding extra services, other than that they are professional and they get you in and out

I came today for the first time and was very happy with the service. I walked in asking for pedi/mani and was immediately brought back to the pedicure chair after choosing my color. I was asked if the temperature was okay, they didn’t want the water to be too hot, but it was perfect. I was offered a beverage and got help turning on the massage chair. I had a wonderfully relaxing 45 minute spa pedicure and was escorted over to the manicure station. After the wonderful spa manicure, while i was waiting for my nails to dry, they offered to set up a custom drying station so I could see the TV (I was engulfed in the series) I waited for what seemed like 15 minutes, enjoying the show, for my nails to dry but when I tapped them to verify, I ended up smudging two nails - they weren’t quite dry. They were quick to repaint not just the ones I smudged, but my entire manicure! No huffing or puffing or speaking back in forth in another language, they were genuinely eager to fix them. I was even given some sample lotions and yummy candies to take home. I was beyond impressed with their friendliness, fair pricing, and calming atmosphere. I will absolutely return again!

Very good service Julie is the best

I had a great experience, they really took their time on my nails, I was offered free beverages and snacks, my nails are medium long I had 4 nails repaired a fill-in and gel polish it came up to $45 I tipped $5 and made an appointment for this Friday for a pedicure 😁 overall everything went wonderful 🤩👍🏾

Very clean and welcoming. Fair pricing. Pleasant atmosphere.

I love this place. Its now under new management which is even better. Good customer service!!

I really liked this nail salon. Clean shop, polite and personable employees. The service was excellent and i didnt have to break my wallet to get a full set done! I will definitely be going back =)

Had great service here. Was the only nail salon I trusted but new management isnt as great as old management

THEY HAVE NEW OWNERS NOW!!!!!SUCH A GREAT PLACE NOW!!!My mother in law and I went here and had SUCH A GREAT EXPERIENCE .THEY actually take their time and take pride in their work.The staff there were very genuine and polite. We both got Jel shellac pedicures..John and sherry really are amazing!!!I would recommend them to anyone.And also OFFERED US BEVERAGES.(Soda,water, ect)....

Very unhappy with the customer service here. Im here for a relaxing vacation with my mother in law and son. Just wanted a relaxing pedicure and foot massage. Barely got a foot rub and cleaning. My 4 year old son wanted his toes painted and the lady said it was no good. I have the okay and she CONTINUED TO REFUSE. I am very unhappy with the service and dont return

This shop is under relatively new management and ownership. I have known the woman that owns the shop, Sherry, for almost 30 years. She used to own the shop at the Walmart on military highway. When she sold her shop she went out to the Angel Nails at Aragon’s. The owners were not good to The nail techs or the customers, so she left for theSuffolk area, and it was too far for me to go. But is soon as she got back here, I went straight to her new shop. It’s the same wonderful service and products. She and her husband John, and daughter, Jenny, all work in the shop and do all they can to make it a pleasant experience. Not to mention I have never had to have a repair, and I have never had to lose a nail. I get compliments on my nails wherever I go. If you’re not satisfied with the service you received at your present shop you should really consider trying Sherry at nails 21 right beside the pet stop across military Highway from the technical school. You’ll never be sorry. Jan

I have never been to this shop before and I will never go back. I had acrylic all over my fingers and the nails were messy. After about 2 days I already had chips in the gel polish. I have never had this happen at any other shop and am very disappointed that I spent as much as I did on what I feel is low quality work.

My favorite nail shop. I always get great service

New owner, Sherry. I love her. Super fast, and my nails, toes, and eyebrows look amazing. Thank you

I went to get my eyebrows arched. The guy was nice to me but the wife.....didn’t even say hello to me. She literally said Nothing to me before, during, or after arching my eyebrows. She did not value my business and I will not return.

If I could give zero stars i would. The young girl was lazy. I went with my Male companion. She started the water then went a little room where she stayed for about 5 or 10 minutes. The older lady had to go get her so she could do his pedicure. When we walked in, he said we were there for mani pedis. After she barely did his pedicure she disappeared again without asking of he wanted anything else. When she finally completed the manicure his nails looked like someone bit them off. She did a horrible job. I had the older gentleman do my pedicure. He did a good job on my pedicure however, I paid for gel polish and the next day the polish on my big toe peeled off. So that means the products were old. If that wasnt bad enough as he polished my toes he kept staring how black polish was sexy on my feet. Im in VA quite often but this will be my last trip here.

This has been the best service I’ve had in years !Very sweet polite people, the service was amazing & quick . I am considering coming back .

Very poor service. I came with my sister-in-law, mother, and nephew for pedicures.My nephew is 4 years old and just wanted his toes painted for fun. The woman REFUSED to paint is toes and told us that it was bad for his mind and continued to lecture us on how boys cant do things like girls.We left very angry and will NEVER be coming back!

Very friendly husband & wife, great customer service and clean establishment❤️

Great place I recommend to come here great atmosphere and they personally brake care of you

This is my 1st time going to nails 21 in a little over a year and I will never ever go here again!! When I walked in the young girl asked what I wanted and I said a Mani/pedi so she proceeded to give me colors to choose from and went to prepare for my pedicure. Once my feet were in the water I asked her where is Mr. Henry which she informed me that he no longer works there and asked if thats who I wanted. I decided to just go ahead with the basic mani/pedi thinking nothing can go wrong with that. Well I just paid $60 for a mani/pedi with gel polish that looks like I did it myself!!! I feel like I still need to go home and scrub the heels of my feet because she did not. And I have polish all around the cuticles of my mani!! This price is ridiculous for a basic mani/pedi with nothing added but gel polish. Im only giving this a one star because I like the color of the polish and they offered me a bottle of water!!

Love it here

I went to get my nails done at Nails 21. The only lady that works there offered me colored acrylic for my nails saying that it’ll last a month. I trusted her and let her do them. A week later I had like 5 nails broke off without me even being rough on them or anything. I came back to the store to get them replaced for free & the wife and husband that works there both were speaking in a different language arguing about doing my nails for free since she messed them up. She redid most of them & in less than a week AGAIN I had some more nails lift off because she replaced all my nails but 2. I really don’t suggest anyone go there. The service sucks and the money you spend for your service is bad I paid 40 dollars for my nails to practically last a week in a half.

I love them 😍 they were ready to work, great conversation she even gave me a longer length and a design for cheap, and they have great customer service refreshments and more !! I’ll be back 🖤

This place is great..they do nice work....friendly atmosphere.....

Best service at a nail salon I’ve ever had!!

I love the great customer services and dont have to wait long.

The nail tech CUT 6 of my fingers, and left me with a uneven nail even though I asked 3 times for it to be fixed. Also didn’t give me and my friend a option just told us to pick a powder. Though they charged me less than the price, won’t be coming back.

My favorite nail shop in norfolk area

It needs to be shut down-they are rude and ignorant as all get out.They quote you prices based on stupid things,no consistency.The lady needs to be reported to the Better Business Bureau.Theres a nail salon on every corner-keep it moving, they will go out of business.

They leave acrylic and paint all around the skin and causes lifting with in 2days!!! Not recommending this place.

I dont know what these people are talking abt the service me my sister in law and mother law had a wonderful time he told us how to keep our feet in shape and healthy we will be back

The man was mad to see me walk into the store. I dont get my nails done that often and didnt know what to do. The massage chair was messed up and he yelled at me and said I broke it. It was very awkward and I was happy to leave.

Came in for a SIMPLE burgandy matte, left with short stubby candy red nails. My toes look like a 2year old freaking did it!!!! 59 dollars WASTED.

Very kind and does great nails

This place was nice when i walked in. The workers were attentive, but one of them- a guy- messed up my nails by painting OVER the nail bed like a 5 year old, didnt file my nails so they were jagged till i fixed them, was rushing the process, and finally, when he tried to do the nail art, i honestly told him i didnt know what it was supposed to be. He YELLED AT ME. told me he was an artist and that i dont know art and other nail salonists dont understand him. Waste of 35 dollars. Wth was going on with him?

Management has a horrible attitude. He quoted me one price for my daughter and I, then changed it right before I paid. When I asked why the price changed he began to get loud with me and became extremely rude. I will NEVER go there again. Very poor customer service.

I love the people been going there for five years

Came here at 10:45 am on a Thursday. No one at the place, despite signs saying open 9:30-8:30.

Awful experience

The worst!!! The owner was mad cause I preferred his wife to polish my nails, due to a sloppy job he did on my pedi, not to mention he went outside to smoke while I was waiting for service, hes loud and rude. 1st n last time. They only get 1star cause thats the only way to write a review.

Manager was rude, flicked off customer also cursed at the customer and threw credit card and told her get the **** out his shop when the customer only asked a simple question. Very POOR customer service on 5/23/15 !

Great

Its ok

Never no more

This place sucks, and smells horrible