I first took my car into Trussells last week and they were able to get me in and out in one day. I then needed to get a new tire and they told me it would take a day and when I let them know I needed to go out of town the following day they sent someone out that night to get the parts I needed and got me in the very next morning. Took care of everything and the car is driving like a dream. So fast, friendly and professional. They worked around my schedule and Made my vacation plans possible.

Very nice people. Very honest. Thanks so much for your service. Will definitely be back.

Took my vehicle there for a manifold gasket repair they said it would be a day job. Which is fine picked it up and dropped it off at home. Went to my firestation ( less than 2 miles from my home)and tried to come back and my car starts smoking blue and white smoke from engine bay and coming into the car. I pull over and see a trail a mile long of coolant and oil all over the ground. Very disappointed treated with respect to them and they did the same but then my car breaks down glad I didnt have my kids or wife in the car!

Very honest and friendly people Im working here in Niles I live 2 hours away so I stay here during the week didnt know who I could trust with a car repair these people are awesome they actually gave me a ride to work after I drop my car off and offered to come get me, made me feel like I could put my trust in people I didnt know theyre very awesome and very reasonably priced they could have replaced my O2 sensor but he found a vacuum leak a hose that came loose he could have easily charged me for the O2 sensor but he did not very honest you must definitely try them

Every pleasant staff. Great customer service and always friendly, smiling and helpful. And I like the fact that they are willing to work with you, in a nice friendly professional manner. Every once have I encountered rudeness or unprofessionalism from this business.

Absolutely amazing! Very kind to customers, very thorough with their work and communicating to customers about things going on with your veichale. My Jeep is running like a champ again, Im beyond grateful to these people. First time going and whatever happens Im definitely going back.

We try to support local, small businesses as often as possible. This was our first and will be our only service from Trussells. This makes us sad, but if we can prevent someone from having the same experience - great.We work extensively on all of our cars for this very reason, but wanted to save some time and effort and decided to pay to have it done. Big mistake.Larry (or the owner) was pretty decent throughout our experience and we told him all of the below - which he seemingly listened, made minor price adjustments ($90ish dollars off of a $1,000 job 👎) for our frustrations and made remarks about improving in these areas.The story: Initially very pleasant and we were thankful we found them. Then... the scheduling and communications of our job became progressively very frustrating. We truly were and continued to try to be patient, but when you end up being run around with broken promises for 3+ weeks with massive inconveniences and having to spend HUNDREDS of dollars to make up for not having your vehicle for a longer than estimated time - you get vocal tones #Karen 😄 This was no special job, but a labor intensive one I guess. We had to bring our car back numerous times because they would tell us bring it in! We will begin work tomorrow! Then... we didnt get to it today or the last few days - do you want to pick it up and bring it back next week? or I guess we need to order parts now and it will be 3 days until we get them even though we knew a week ago what parts would be needed when we did the initial assessment, but no one thought to order them until now 🤦‍♀️. We were initially told it would be a 9 hour job/1.5 days - it took 2.75 weeks for them to even START along with spotty, patronizing communication and multiple excuses for it. Then when I simply called to check on their progress after no communication for 4 days - I get told as a 30+ year old female, Young lady, I dont think you or your husband understand the work that goes into this job and maybe itll be done today... young lady this, sweetie that 🤢 even though you are fully aware THEY were the ones that told you the estimated time it would take 2.75 weeks ago. And when we went to pick up the car, they told us they shouldnt have taken on the job in the first place. Well that makes me confident in your competency and work ethic - I would rather you didnt work on the car at all then, because I dont think Im wrong to be a little unsure you did the best you could to ensure the safety and security of the fix (i.e. did you spit in my drink because youre upset with me now?). Also they completely ruined my boho style seat cover and steering wheel cover that I got for Christmas this year. I guess my fault for not taking them off not knowing they would sit in my car often and touch the steering wheel often with their greasy hands and legs.My guess - no one wanted to do this more labor intensive job and so they kept postponing it and taking other jobs. They seem to be honest 🤞 and kind (as long as youre not frustrated with them) and hopefully they did a decent job. Time will tell. It seems from the reviews that they do great with minor, quick buck jobs. Good for them 👍Unfortunately you have to be a squeaky wheel to get anywhere with businesses these days, because no ones cares about actually doing what is best for the customer or owning up to their incompetencies or mistakes. It is not in our character to be confrontational or rude or not pay full price for service. But being a nurse - Id get fired for this type of work ethic, communication and care or lack there of.You might think this is harsh - Im sorry. I very rarely write bad reviews on a places, because I know theyre doing their best and we all have bad days. Not fully convinced here. This was uncalled for on so many levels and could have been handled much better. I hope they change their ways. Peace.

Very great people to work with and reasonably priced as well

Worst service in niles couldnt even call me back for a quote and I was a returning customer then quoted me 129 dollars an hour to install shocks then told me they wasnt able to do said work because I had bought the shocks myself.. I went else were.. and had my truck serviced and couldnt be more pleased and it didnt cost me no where near there quoted price..

Needed an alignment, Tony took me back to my house while my van was getting fixed. He came and got me when it was finished. I didnt ask for them to take me, they offered. That is great customer service, I will be back for future service. Thanks guy 👍👍

The whole crew here is awesome and honest as they come. They will take care of you

Lack of communication with parts! Over charges for them. Wont be back.

My auntie had a vary bad experience and she posted it and it dont show so they must choose what is seen for post and they dont want hers up cuz it wan no good at all

My wife ask me for there number to send a co/workers daughter car there for repairs. I will personally refer any one to them affordable and very honest and they do exceptional work bett than any other grave around 100%

They do good work and they are honest about what needs done..

Ive been going to trussells for years. Larry is always upfront and honest about whats what. I never feel scammed and any time Ive had questions or a dispute hes always done right by me. Service prices are equal to or a little above market, but Id rather pay a little more to a local shop and know Im not getting screwed over. Great people. Theyve worked on literally all my vehicles. Cant rate this place highly enough.

Larry and crew are always honest and reliable when it comes to business and satisfaction! They are fair with their prices and the turn around time is very quick. After going to multiple places around town I was introduced to Trussell’s by my father and have never gone to another place since! I would highly recommend Trussell’s to anyone that is looking to either have work done or get your car checked out. They treat people like family and with respect which is hard to find these days.

Pretty honest about what needed done to my car. Did really good work...

September 2019Trussells Auto Care are fast and efficient. They do their best to accommodate emergency situations and your schedule. Extremely helpful and friendly. Very honest and upfront with costs and work needed. They never do more then required. I wont take my vehicles any where else.October 2019Once again they worked around my busy life and I had my car back within hours, not days. They go above and beyond for all their customers. If you need a mechanic and want someone with integrity who will always be honest, look no further. You just found them.

I reached out to Trussells after receiving a high estimate from a competitor. I was pleasantly surprised by their lower prices, incredibly fast turn-a-round for my vehicle repairs, and by the friendliness of the staff. Ill definitely be back. Thank you!

Have always had excellent service from Trussells. Have had them save us from an incorrect diagnosis. Saved nearly $800 to $1,000. Always striven to do the best by me. And, they have always had a pleasant attitude. Thanks

Best mechanics around.Dont even waste your time going somewhere else.

I would leave them five stars but I have been in there two times the first time was awesome service very polite, The second time though I provided him the information of what it needed and sat there for two and half just to have the service tech come out and tell me that they do not work on diesels there which would not of been a big deal if they didn’t already know from previous experiences and repairs that I had a diesel..... So that was kind of upsetting but the owner Larry was cool enough to call round local shops to see who would work on diesel trucks, Also Carrie is cool as Hell!! That being said I would recommend them for any auto repairs as long as you don’t need diesel motor repairs lol

Amazing job on my new tires! VERY happy with my service there and the price. Good job guys 😁

Mr Trussell and his staff give very thorough and detailed service. The staff and mechanics are personable and really go the extra mile to help us. My husband and I are most pleased with them and will continue to have our vehicles serviced by them .

Larry and his crew at Trussels has always treated me well. I am constantly recommending him to anyone who needs work done on their car. Reliable,and the most trustworthy place I’ve ever been. They never have taken advantage of me or my family. We all use them!

Amazing place! Great staff and they work with your budget! I will take me vehicle here every time!

Always welcoming, and the ability to go online and schedule is a plus. I have gone here more then once, and will continue. Great friendly service.

Awesome for auto repairs with quality work at reasonable prices very friendly folks

Excellent service and everyone was nice and professional,service was completed in a timely manor,and honored there work with dignity. The receptionist was super nice and extra helpful. I recommend Trussels auto to everyone in need.prices were affordable. Thank you and good luck with your racing careers

I feel comfortable and confident when ever I take my vehicle in. All the staff is great and welcoming. They always make me feel at ease. They do great work and are dependable,

They are like your family! They dont do jacked up prices and they are fair!It is like having that family member that helps you out and tries to save you money without losing any safety driving your vehicle. People that talk straight talk, not hyped up prices and problems!I only use them for my vehicle!

They’re amazing. First time I went there they got me in for a diagnostic before closing. They are up front and honest about how much it could be. They give you best and worst case senecio. I drive 20 minutes just to see them.

With a LOF and tire rotation, I would have thought they would take the time to check the tire pressure. Every tire has a different pressure, with one being low. Convenient and reasonably priced otherwise.

Everyone I came in contact with was extremely helpful and courteous. They did their best to accommodate me quickly after I had an unexpected breakdown and had my vehicle towed there. I arrived after business hours and was still greeted in the parking lot and allowed to come inside to fill out my paperwork. I felt the labor charges were very reasonable. They even went above and beyond to replace a defective part that was still under warranty from the store I purchased it from originally, at no additional cost. I was treated very well and made to feel as though I had been coming there for years for my automotive needs. Thanks to the wonderful service I received, I will absolutely return to Trussels for my future automotive needs!

Great service, amazing staff! Highly recommend. Out of state and still had perfect communication, Keri is the best!

Would recommend Trussells Complete Auto Repair to any and everyone. They are fair and stand behind their work. Very satisfied return customer here.

These guys have put so much love and effort into maintaining my fleet, I recommend them anytime someone needs anything done. They’re always super friendly and their work is great.

Great place to go in Niles for car repairs Larry and his team are friendly, do a great job to get the work done, priced fairly.

Larry and his team are exceptional! Great prices, fast and quality work. Weve starting taking family members cars there as well because we built a level of trust with them and do not want to go anywhere else! Thank you again for everything!

Best place around very trust worthy people and good quality work.. Took my car there pluse three other family members vehicles and work was done right and price was the best around. These guys are all about getting it done right and not breaking your bank doing so... Highly recommend even if its a hard electrical problem which two of my visits were these guys are your guys..

From Mike HauserUnfortunately, I moved from Niles and now am too far away to use their service. But take my word for it, they are great and,, most importantly honest.Merry Christmas!

They took the time and made sure my car was fixed right it was a tough fix but they figured it out and he spend some of his own money to make sure I was happy with there work one of the most honest shops I have been to he will be my main place to go

My experience with Trussells was great. They were fast and done a great job.

This place is awesome! The staff is great, very happy with their services!

Found Trussell to be thorough and honest mechanics. Gladly trust my life in their hands with my car.

My son got his breaks done here. He was very pleased with the service. Price was good and so was work. Glad to find an auto repair that does good work. Thank you.

Excellent service,everyone was nice and professional didnt take long to do the service and honored there work with dignity. I would recommend Trussels to everyone...Thank you very much and good luck on your racing careers!

Very honest and hardworking mechanics. There have been several times that I was quoted a price but turns out he should have quoted more because the price of the part was actually more than originally quoted. Regardless, Larry gave me the quoted price. Although it cost him a couple hundred, I am certain he has earned it back in my personal advertisement and refusal to go anywhere else for any car issues.We have been using Larry as our main mechanic for as long as I can remember. Highly recommend going to Trussells first!

Trussell’s Auto repair was enthusiastically recommended to us when we were ‘stranded ‘ in Niles Michigan in our ‘dead’ vehicle. Knowing Trussell’s was closed I phoned anyway to leave a message that the tow truck would be dropping my vehicle there. However, a man answered the phone. He said he was working catching up on paper work. He took all my information and said they’d get right on the repair on Monday. Thirty minutes later this man shows up where I was waiting for the tow truck. He said he just wanted to ‘make sure I was alright ‘. My vehicle was repaired in a timely manner with several phone calls during the repair period to give me detailed updates on progress. Great people. Great service.

Friendly service and the repairs were done the same day! The drop box for keys was super helpful as well!

Trussells Complete Auto Repair is a fabulous shop. The most honest and great people in the repair business. I would definitely continue to take my vehicle back as well as referring family and friends.Larry Trussell is the most genuine person in the repair business.Thanks Trussells Complete Auto Repair!

Fast & friendly

They do a great job

A great group of caring individuals who have the knowledge and personalities to make your visit a truly wonderful experience..Extremely accommodating and trustworthy. Go out of their way to fix it right the first time.Dick Knott

Everyone who works there is wonderful. They make you feel like family and they are honest. They go above and beyond to work with you and provide quality maintenance for your vehicle. They have become my mechanics.

Friendly people and honest repair service. I will definitely have my car serviced here again.

Great communication of work being performed. Very clean and professional business.

Great place. Highly recommend this mechanic.

Great place...Fast service

Best mechanic in town. Larry is the only one who works on our cars

Fixed issue we had at a very reasonable rate.

Experienced, knowledgeable and friendly. Your treated like family at Trussells. Great mechanics and Larry the owner is very sensative to the customers automotive needs.

Honest estimate and great value for repairs

Very friendly people

A very friendly place definitely will get to the root of the problem and get it fixed for you

Went in with a problem headlight fully expecting to have to replace the whole thing; turned out to be a real simple fix...cost me next to nothing!

This is second time we have taken our Chevy truck there for service - very pleased with work done.

Larry trussell is very good at what they do i give them 100 percent on the work they have done for me best garage in town

Great work, they made sure I left feeling much happier with my car and were very helpful the whole time.

Excellent service and very knowledgeable.

They did great work and didnt keep me waiting.

Good fast service and lot better price then other shops I went to in town. Cost was lower even thought they replaced more parts.

I was extremely satisfied with my service

Best in the area, I totally trust them with my vehicles!!! Friendly, good, hardworking ppl here.🤘🎃

Great service! Great staff! Just flat out GREAT!!!! Highly recommend to come to Trussels for your vehicle servicing needs!

Our family has been going to Larry for years. He has always been upfront and honest with us.

They do great work at a great price

Their are very nice people their

Good people...not pushy... trustworthy.

Everyone was very friendly. On the phone as well as in person. I would refer this repair shop to all my friends and family! They all go above and beyond!!

Very nice and helpful 👍

Work was completed very quickly and not too costly

Professional, honest and efficient.

Top notch service.

My dad works thare

Good work and courteous

I paid $280 to get a part you can buy for $25. They charged me $110 for the part, the most expensive ones you can buy are $60. Im done with this place!

Wonderful

Call Larry