I called before hand and the customer service owner told me what it could be and said to bring it on by. We dropped it off, and she called me with updates and told me what the car needed and what the exact price would be. It was in and out in just a couple hours with new tires and a 4 wheel alignment. My car drives so smooth now. A GREAT place to get your repairs! Great prices! Will definitely go back for all of my repairs.

Great service and staff. Everyone was pleasant. They got the work done quickly and for a great price

2013 Rio was experiencing A/C problems. Gosines kept it for a day to troubleshoot, provided me an estimate and delivery time frame. They kept me well informed and I was happy with the amount of work they did versus the cost - very fair. I will take any of my cars back there for troubleshooting and repair. It is also convenient because it is close to my work. Work performed correctly at a fair price.

Excellent service. Prices are definitely reasonable. I will definitely recommend this company to family and friends.

Very friendly family run business. Fair prices and quick. They diagnosed my coolant leak and replaced the radiator all in one day.

Quick and friendly service

A mechanic shop that treats customers like people not dollars

Still to this day waiting on a return call. The worst company I have seen. My car warranty company gave me this company’s contact information to get my transmission repaired. I have called everyday for 2 1/2 weeks to schedule a day to bring my car in. Every day get the run around now they don’t answer the phone or return my calls. Would never refer this company to do anything. Called and made an appointment with another company and car is being repaired as I type. Can’t always support our folk!

Any work I have had done on any of my vehicles has always been preceded with an estimate. The work was done in a timely manner and always repaired right the first time. The shop is clean and the people are professional. Most importantly, the work is done right at an affordable price. I recommend Gozine’s Auto Repair without hesitation!

Went for a truck inspection, no wait. Kind,courteous customer service, family owned and operated. Felt like they were longtime friends.

Everyone at this shop that Ive dealt with has been fantastic. Great customer service, transparent and fair prices and they work with you to find the best solution they can.

Outstanding customer service!!

Good reviews led me to this place, and I was not disappointed. Quick and friendly service. They had me on my way for a very fair price. Honest shop! Highly recommended.

Aligment is bad . Do not recomend it at all.

Very professional and my new spot for all of my vehicles.

This business has been in Downtown Newport News for over 25 years. The owner and operator is one of THE MOST honest mechanics you can bring your car to. This is particularly hard to find in though economic times. I have been bringing my car since I started driving 14 years ago and I will not go anywhere else. If you want quality service at a fair price bring in it to Gosine’s Auto Repair. It has been a reputable staple in the community for years committed to serving with integrity!

Good customer service, good mechanics and very timely. I will return

Mr. and Mrs. Gosine at Gosines Auto are truly the best! I have said it before, but I cant say it enough. My vehicle has 236,200 miles on it, but their consistently excellent maintenance and work has kept me in it for many years. Thank you again for a wonderful experience. You got my vehicle in and out in one day, and even took care a problem I didnt realize was there. Thank you for your great work and trustworthiness. I highly recommend you to all who need mechanical work done on their vehicles. Gosines is the best!

I have taken my vehicle to Gosine Auto since I first learned how to drive. Gosine offers amazing quality work. Mr & Mrs Gosine are upfront about work being done and the cost. Their staff is extremely knowledgeable about cars and provides great customer service. I highly recommend Gosine Auto Repair.

Friendly and fast service.

Honest. Affordable. Great customer service and satisfaction. Lengthy repairs done in timely manner. No complaints from me!!

Have been here multiple times and have never had a bad experience. They search for best prices and are always friendly and willing to answer questions and show you the problem. Mechanics do a great job and prices are fair. A great place for women. You wont be left with an I feel ripped off feeling or be made to feel stupid.

Great service.. I was always greeted with a smile...

I cant say enough good about this place. I was treated respectfully and on a personal level both when I called on the phone and when I walked into the repair shop. I was in for an alignment ($20 cheaper than anywhere else in town) and the receptionist noticed that my inspection was due to which she offered to do first because if there was something wrong with the hardware underneath an alignment wouldnt do much good until good parts were installed. I was appreciative and impressed by the suggestion and this was just from the receptionist mind you, not the mechanic. Turns out my inspection passed fine and my alignment went on as scheduled. And, they stayed an hour past close working on my vehicle, checking it twice to make sure it was right. I was extremely impressed with the service and value. Try them out!

I have been going to Gosines for many years and they have always provided high quality work. They are very friendly, courteous, and reliable.

I will definitely return to gosines. I went there for a state inspection. Very polite customer service. Not to long of a wait. I waited for my vehicle there and the lady behind the counter spoke with me while I waited.

Towed a car to be fixed for my customer

Great affordable prices and the people were wonderful

Awesome service!. Ms Gosine was very helpfull and polite. Would definitely recommend!👌

Staff is professional, honest and timely. I feel safe driving my cars. This is my first choice for service for all of my vehicles. Thank you Gosines’ Auto (Staff) for your hard work and integrity.

I ended up going to the wrong shop. 😂 I was supposed to go to Guarantees auto shop. I ended up here and didnt realize it till looking at my search history. Im so glad I ended up here. Gosines fixed my car and now my car is back to working. My dealer wanted to charge me 1200 for a alternator, serpentine belt and battery. Dealer did a diagnostic and all. Went to get the alternator replaced at another shop and it didnt fix the issue. So I ended up here and only needed a fuel system cleaning. Thanks Gosines. I will be returning if I ever have anything else needed for my vehicle. I recommend Gosines.

Friendly place and great people.

Called in today 5/20/20 and the lady at the front desk was extremely rude and unprofessional when I asked her a question about a needed diagnostic. She sounded it like she doesnt have a clue what she was talking about.

Lady at the front desk was extremely rude when asked simple question about store hours. They replaced my water pump but never called to authorize additional parts and labor. Front desk attendant even admitted that she forgot to call but did the work anyways. Now, 2 weeks later, I find out that they never properly reinstalled my air intake manifold that they removed to get at the water pump. Terrible service, dont go to unless you want to be ripped off

Changed the engine in my 99 sls Cadillac reasonable price

Brought turbo PT Cruiser in to replace alternator. While working on the car, Gosines called and said engine mount is cracked. I authorized replacement...would have been nice to see the crack or a picture of it. Paid $584.64 bill and drove away, but a piece of plastic engine covering was dragging on ground. Brought car back to Gosines on a slow day when lifts were open and mechanics were sitting around or sweeping floor. They put car on lift and zip tied piece, but piece now bulged out. I pointed this out so mechanic made 2 holes and added another zip tie. Gosines charged me $20. Surprised, I said the plastic wasnt dragging before Gosines. Mechanic said they didnt touch the covering when replacing the alternator and engine mount. I said those 2 items are directly above the covering, so obviously you touched or removed the covering. My logic seemed lost on Floyd - the customer was wrong. The experience left a bad taste in my mouth because it only took 5 minutes and 4 zip ties. As I drove away, there were still no other customers and the floors were clean.Note: the receptionist is nice - it seemed she shared my sentiments regarding the $20 charge.

They are responsible, friendly and good customer service and make sure everything is done right to your vehicle before leaving. The assistant is cool. I recommend this place

Weve used Gosines for years. These guys really care about both customer support and affordability. If youre looking for a good relationship with your mechanic, youll find that here.

I do not patron Gosine as his conduct is questionable. I stopped in 2009! Truly, he is not a jack-leg and prices are reasonable. There was a latent perspective he thought I hadnt picked up on!!!!! It had nothing to do with finances.

I dont know if this would be considered a great place for service. I guess Id give it an average rating. Came in needing a strut mount replaced and of course they wanted to up sell me on what needed to be done.Once they got into the work, they showed me the strut they took off in order to get to the strut mount and it turned out that it needed to be replaced. My initial impression was they try to run up the price on people.The labor price is probably about average for the area. $70/hour. Small shop

My family and I have been loyal customers for at least 20 years. Mr. Gosine and his staff are courteous, professional, competent, efficient, reliable and trustworthy.

Great work at an affordable price. I use Gosine for all my car needs

Been going there for over 10 years. Always good service

One of the best auto shops around great customer service

Hes an awesome mechanic. You wont leave disappointed!

Easy to work with

Hidden gem in Newport News for honest competent mechanical repairs. I now live 4 hrs away and I try to have maintenance done at Gosines!

This family-run shop worked me in last minute on the first of the month for a state inspection, and got me out in less than an hour. They performed the two minor services I needed to pass inspection for a reasonable price.

Contacted Mr. Gosine (go-sign) 25 minutes to 6 pm on a monday evening. Mr. Gosine picked up the phone and asked what my problem was. Advised Mr. Gosine my truck was not driving right (shaking while accelerating and no check engine light, all forums were giving different suggestions such as spark plugs, torque converter, etc...) and have already visited Autozone and had diagnosed and no codes thrown. Mr. Gosine said he has a more sophisticated machine and sounded eager to solve my problem and suggested to bring it in for he would be hanging around the shop for a little longer. Did so. Left truck overnight. Was called the next day and told it was a coil on top of one of my spark plugs. Big sigh of releif especially when I heard the price. Was advised can pick up. Advised no ride for a couple of days and then was asked where lived . Informed and Mr. Gosine came and picked me up! Paid with a feeling that I have encountered a mechanic with honesty, integrety, and superb customer service skills. Also while at the shop asked Mr. Gosine to dremmel a part of a heat shield that was already dismounted that was rubbing against my muffler. Did without a blink. My hat is off to Mr. Gosign.

Very nice and friendly.

Great shop very friendly and does great work

Awesome place to get your car repaired, fast service!

Reasonable prices, concerned about quality service!

Great customer service and unbeatable prices!

Great service and staff

A great and honess Mechanic

Excellent service

Sucks