One of my favorite Equinox locations. Locker rooms are nice but can get cramped(pre-covid). Great selection of group fitness classes and times.

A solid 4 stars for this location.Great facilities that are clean and well maintained.Large locker room with showers, steam and fresh towels. All the requisite Kiehls products included.The front desk staff is nice. Theres a juice press here that serves juices, coffee and lite snacks.This facility is 4 levels of fun with yoga and boxing studios.Conveniently located in the popular flatiron district. Check this place out!

Been going over 10 years. Always friendly, always clean. Solid gum

This is my favorite equinox in the city. I consider this location my home gym. Everything is spaced apart nicely. Never too crowded. Staff is outstanding and very on top of it and constantly sanitizing. I feel very safe here. 10/10 rating.

My Favorite Equinox in the area. They are empty early in the morning, gets busy after 7/7:30. There are 3 floors and a basement 2 with cardio machines, 3 with weights and weight/resistance machines.

This place is incredibly crowded, good luck finding a bench during peak hours. Classes are super crowded. Try doing a yoga class without slapping your neighbor. People have to workout in the hallways. Take a look at the pic I posted, shows how the entitled clientele uses a bench

Worst equinox I’ve been to

One of my favorite locations. The staff keeps the place neat and clean, they always did even prior to covid. The staff here are nice too, they never make me feel out of place 💖

Big club, kind of dark compared to others. Noticed trainers not wearing masks correctly

Tony, the membership advisor of Equinox Flatiron, completely ruined my Equinox experience. There was a miscommunication with my membership access level and he made me feel completely unheard and lesser than any members of the Flatiron gym because my pass said I had a “select” membership.It would have been acceptable for Tony to have tried to understand my concern and work with me on a solution, but he instead completely neglected my viewpoint and my overall experience

Quality all the way. Customer service sometimes gets pushed to the side, thats the only reason I gave 4 stars.

Great gym. I liked their interior renovations a little over a year ago. Feels luxurious. One problem with this gym is that it tends to get overcrowded. They should open another location next to Madison Square Park.

This is a great gym if youre looking for many group training classes, great massages, steam room, several floors of machines (so youll not be waiting for machines) and a clean environment. The gym is multilevel. Street-level houses the cafe, check-in, and some weight machines. The basement level contains the womens locker room, coat check, stretching area, and additional free weights and machines. The third and fourth levels have cardio machines and stretching areas. They have great spin & yoga classes.

Not just this one but all in general. I have been a member since 2012 and they keep getting more crowded and my membership keeps going up every year. Good luck finding a spot if you are a 9 to 5er. I have to go out of my way to go at the off peak hours. The only reason why Ive stayed is the convenience of the locations. But its turning out to be not so convenient since I have to work around their off peak schedule

I can see why people treat this place like its some sort of workout Mecca. Lots of different places and stations so youre not ever waiting for a treadmill or any machine

Great gym to go to!!

***FRAUD***I recommend uttermost caution when dealing with the personnel: they conduct fraud by charging several hundreds of dollars extra!I needed to terminate my membership due to moving abroad, which I did in a written form and provided written evidence. They replied by telling me the term of notice the remaining bill. However, after checking my US account I noticed that they never cancelled the membership and have been charging the membership fee for months, totaling hundreds of dollars. When requesting my money back they deny any misconduct and refuse to return my money. Also, assistant general manager with whom I have been dealing is extremely hostile. I highly recommend to avoid these crooks!

Each Equinox, while all are quality facilities, has its own kind vibe driven by the combination of staff and clientele. I have been a member with a pass that allows me to use two facilities, I had an interest in checking out the Union Square facility as I am frequently in that neighborhood. I made the request to Rebecca at the facility and it was promptly dismissed. I was offered the opportunity to pay $35 dollars for the privilege of experiencing that facility or to upgrade my membership. This is not good customer service, nor does it promote loyalty, especially in the context of all the free trial memberships floating around.You get the rates you charge because of quality and service.

I am absolutely appalled. I frequent this gym often, and I often go visit the spa to get a massage after I work out. I pay for a high end experience my usual masseuse was busy and I had to get back to work soon so I decided to try a different one surely they would hire experienced and great workers. WORST MISTAKE IVE EVER ACTUALLY MADE. The woman’s name was SAINT CARMEL She smelled weird, her blonde hair was sweaty and matted to her head and her uniform was super dusty looking. Still I thought that maybe it’s because she was working a long shift or something. I lay down and she begins to work and the massage was absolutely terrible her hands have a weird texture to and it was physically painful I tried to express to her to be a bit more gentle but she said okay and just kept being just as rough. By the end of the session I was absolutely sore and not in the good “I just had a great workout” kind of way. BUT THAT WASN’T THE WORST PART. I got up and thanked her but as I did so I noticed something on her shirt A BED BUG. AN ACTUAL LIVE BED BUG. I POINTED IT OUT TO HER AND SHE BRUSHED IT OFF HER ON TO THE FLOOR AND TRIED TO LAUGH IT OFF. I hightailed it out of there and went to get on line for the showers. NOW ITS TWO WEEKS LATER AND I AM SO ANGRY. My back started to break out the night of the dreadful massage. It’s gotten worse and worse and it’s still not completely gone even after I’ve gotten prescribed medication from my dermatologist. For a bacterial infection. I am so disgusted and disappointed that equinox is hiring people like this. what are their policies on employees washing their hands and general hygiene. This is so absolutely disgusting. SHE NEEDS TO BE FIRED. I should have brought it up to a manager that day!!! EQUINOX NEEDS TO FIRE THIS EMPLOYEE WITH BED BUGS BAD MANNERS AND BAD HYGINE IT IS SO GROSS! if you decide to stay in this gym make sure you DONOT BOOK A MASSAGE WITH SAINT CARMELL! It will be the worst mistake you have ever made! I will not ever be back here! I’m going to the equinox on 92st and I won’t be back!!!

Annie the Juice press chef was very kind and talented on making my blue magic juice. I highly recommend this location as it tops service and yummies juices in the city.

This location bums me out. After switching from the pristine Brookfield location, this spot seems really over-crowded, with 4 tiny floors and really old machines. I love Equinox gyms, but this location is uninspiring.

Ok, so as a disclaimer, Im posting these reviews for my reference. I have an All Access Membership, and I want to visit as many of these as I can, to see which one I like most/would like to go to.My interests are powerlifting, Olympic weightlifting, swimming, so my review will be geared towards that.For comparisons sake, I have been to the following so far:Equinox West 92ndEquinox West 76thEquinox HighlineEquinox East 63rdEquinox Columbus CircleEquinox Park AvenueIts a pretty good one, out of the ones I have been to so far. The Shop is small but simple. Four floors, each one is well designed, so it doesnt feel like its too crowded. Plenty of deadlift platforms and squat racks.Out of 10:Size: 8Luxury: 8Equipment: 8

This location like many others is always clean fresh and well maintained

Love this Place!Sweating it out at Equinox is an experience in itself. All the instructors are cool and I particularly enjoy the yoga classes.

Hey guys.Let me give you a few lines of background before o go into details about my rating.I work close to this location and I was looking for a gym that allowed me to go from work to workout. Equinox had an online offer on Facebook which called my attention so I told to myself why not? At least I can get some information about pricing and thought it wouldn’t hurt. Boy was I wrong.I’m giving this Equinox one star based on my experience with the customer service, which was the only thing I got to explore. The agent assigned to me, Aicardo Rivera, needs to work on his salesmanship A LOT. I’m basing this rate on:1. Attentiveness / time to respond or follow up2. Pitch3. Product knowledge4. Tone5. Overall satisfaction1. Attentiveness / time to respond: this is why I am giving the star. I was contacted within minutes after I filled the online form. In the day that followed, I also received several call and text messages inviting me to the facilities.2. Pitch: started with a very bad foot when Aicardo asked “why were you calling for?”. First of all, I am the one receiving the call (?) also, you made me fill a form with very specific questions to help you pitch me, including (for what I can remember of the verbiage) “what would be the determinant factor for joining?” Or something like that. That gave me the idea that not only didn’t take the time to read through the information I was giving but also that he didn’t care for the customer, he cared for the sale. Nope.3. Product knowledge: to be fair, I didn’t give him a fair chance because I said from the get-go that I couldn’t stop by a tour that day. However, he dispatched me so easily that then again, gave me the impression he was going for the sale. Which is fine, I mean it is a business after all, but you get more when you are able to hold people’s attention. Nope again.4. Tone: this is where I took the decision to not make business with this facility. Like I said, I was contacted after via email, phone and text messages. The last message I got from Aicardo said, and I quote “What made you reach out if you werent interested?” This was a deal breaker. Not only he is making assumptions (because I was interested) but also, why would you ask that way to a potential client? Aicardo, if you are reading this, here’s an alternative for that message in case you feel the urge to send it to someone else: “no problem! Just let me know when you are available to stop by and I can show you around and explain the promotion we may have for that day”. Lastly, what kind of question is that? How is this going to help you understand your customers better? Step it up, buddy. Nope and nope and nope.5. Overall satisfaction: I have to admit, I kind of knew walked in to this one myself. The online form is long and apparently they are not using it for its purpose. Even though I knew what I was getting into when I said “I’ll contact you back” and I knew I was going to receive a million calls, emails and texts, I would have had a better experience if now I was the one with the power of decision. After all, the ball was in my court, wasn’t it? And even then, the staff manages to be extremely rude? NOOOOOOOPE.Will I ever make business with Equinox? Who knows? Maybe. Will I ever make a deal with this facility? Probably not.

Very helpful and knowledgeable sales reps. You might even get lucky and land a Kiehls sample.Dont tell them that I told you that though.

Nice gym. Great 4th floor and showers

Classy and clean. Very well kept. Great employees.

The one star is actually for the Juice Press located at the front of the gym. Every time I come here the staff either has an excuse not to make my drink (today it was because they were stocking the fridge and cannot make drinks while stocking...what?), or they are resentful and passive aggressive about it. I usually end up going to the Juice Press on 5th and 22nd because of how uncomfortable I feel. Maybe it’s because I stop by after my workout at 8pm when they are checked out (they close at 9pm btw) but this is also the only Equinox location that makes me feel this way. You guys should get some customer service tips from the Juice Press on 22nd!

Pretty awful place, you have to line up for everything - to get a locker, use equipment, take a shower. It’s very very busy and changing rooms are often dirty, none of which make it a ‘premium’ experience worth paying this much for. The only reason it’s not 1* is that the trainers are really nice.

Seems to be a trend here in how they treat their customers. My experience was no different.

For a high end gym, the customer service is atrocious.

Sadly this Equinox seems to be the ugly stepchild of the Equinox brand, bare white walls and old outdated treadmills which have been broken and wobbly for years. Visit any other equinox in the city and then visit this one and youll be blown away with how bad this location is and they yet they still charge the same price.

3 bathroom stalls, rude management, cramped changing rooms. By far worst equinox Ive been too .

“Members only juice bar” r u joking

Super cramped location

Quite large for Manhattan, 4 floors.

Not good

These people wont stop emailing me despite asking them every month to remove me from their mailing list.

Excellent. Very gay I like it.