Idk why they even have an online reservation for I reserved a car to pick me up early paid w my credit card received the confirmation thought I was good to good as they confirmed my reservation and then the next day I’m waiting and waiting and waiting had to call their dispatch to find out they cancelled my ride without no notice no email no call they charged my card and I ended getting to work late because of their negligence would never use them again 🤬 very disappointed

Im literally in shock. Ive been a very loyal customer and my family as well for years. But lately the drivers are not professional. They are always attempting to romance the female customers. First it was my sister, then my wife. I used this car service because of their past reputation. But it has now been tarnish. I want my family to feel safe and assured that they will have a comfortable ride.Note being hit on.

Called them for the first time today because a co-worker of mine recommended them to me from the New York Presbyterian hospital. I was a little hesitant at first because i usually i would order a uber but Im done with Uber. Theyre so over rated. Anywho the driver (419 i didnt get his name) that picked me up was very respectful and i enjoyed the peaceful ride to my destination today. Thank you guys so much! P.s. the dispatcher i spoke to today was also courteous . Just saying.

Literally got yelled at by the taxi driver at for fault in the app. I’ve driven with them several times and I’ve never had an incident like this till last month. When I started sharing my story several others mentioned a similar incident or worse. I only want them to train their drivers to show respect to the customers as incident could have gone COMPLETELY different.

Theyre more reliable

Very rude I told a lady about a problem that had happened & she ended the call on my face wouldn’t recommend unless you wanna smack someone in the face

Worst customer service ever that guy answering the phone is rude and disrespectful and when im ready to give my address they put me on hold they also have rude drivers and unclean cars

I have been a loyal customer for years.my entire family as a matter of fact . Every tip to the airport and any outing that calls for a car riverside was the one and I my car service.however like many on here have described the dispatcher is a total bulldog when it comes to customer service. Extremely rude and I do not appreciate the way he spoke to my parents .yes I get it a lot of your customers are Latinos mothers and fathers older folks thst are not tech savvy .but they deserve respect. My mother left her house keys in a car and she called to find out if she left it in the cab.the answer received from the dispatchers “ he is not working and I’m not calling to wake him up”. Is that the way to answer?how about no report of keys lost but try calling at such time when the driver goes back on duty. I will not be using this service anymore I will be cancelling my app and taking this report further because no one is going to treat an older lady with that kind of disrespect and a loyal one at that. Have a nice day .

Professionalism at its best!!

After reading this review, you probably can figure out that I am not the kind of person who would normally post a review on rental car services. But, this time with Rental Car and Limo Service, I had to. I am pleased with the services offered by them. The staff is really humble and sweet. The driver was understanding and made sure that I was comfortable during the ride. I loved the overall experience. Highly recommended!

Highly recommended! Riverside Car & Limo Service offered great services. The chauffeur was not only well-trained and experienced but also polite and have all the etiquettes. I hired their wedding limousine service for my wedding and was highly impressed. Thanks for the amazing experienced!

I have been a loyal customer for many years now but today the driver was extremely rude to me!

Always nice. Always on time. Ive been a costumer for 13 years. Cheaper than Uber and Lift

This company fails on customer service, they need to go back to school.

The application cancelled the car and charged by card. When I called the car service line, I was placed on hold for 30 minutes and hung up on. Was told is not their problem my car service was cancelled that I need to wait for the bank to give me my money back instead of sending a new cab. The dispatchers need to be retrained or fired!! This is not the way to treat loyal customer. Also the application should be fixed or not be advertised at all.

Drivers are on time a very polite

My experience with Riverside Car & Limo Services was amazing! I booked Airport Limo Services and I must say that the chauffeur was very humble and experienced. The ride was very safe and comfortable. 5 Stars for the services!

I was looking for car options as it was my prom night. One of my friends suggested of hiring a limousine so we could all fit in and travel to the venue together. I started looking for options and came across Riverside car & Limo Service. I was pleased by their decent services and amazing limo prices! Would recommend their services to everyone.

I was visiting New York City for the first time and was wondering how to travel. One of my friends suggested me to rent a limo. So I checked for the services online and came across Riverside Car & Limo. They provided exceptional limo services. 5 stars to the service!

Simply outstanding! The chauffeur of Riverside Car and Limo Service was polite, professional and very careful while driving. Absolutely, they will always be our first preference for limousine rental service.

They never had a car available

Very efficient service

I love that Riverside now has an app that I can order a car without having to talk to anyone. I recently took a trip and needed a car to JFK. Came across the app and got a coupon that reduced my rate. My car arrived on time and the drive was also very nice.Thank you Riverside for taking me on time to the airport.I highly recommend their services.

Horrible base, very irresponsible and unprofessional. Don’t call here

This car service was the worst experience ever i lost my school laptop in the cab and then the driver told the dispatcher that we were the last ones there and told us to call in the morning which we did and he said that he didn’t find it which was a lie because if we was the last customers you had it should’ve been there in the seat not only did he lie but he stole a school’s laptop

I have been using Riverside limo car service for the past two years. I usually pick their party bus rental service for a night out and sports event. Their chauffeurs are well-experienced and trained.

I must tell guys the Riverside Car & Limo team is highly professional in nature! Obeying all the driving rules yet providing you with so much fun, comfort, and pleasure on the way to your party destination in the Party Rental Bus! Highly recommended!

Riverside Car & Limo made my traveling easy and luxurious with their airport car service. I would recommend this company to everyone who wishes to hire an airport car service.

They are beyond rude and app hardly works

I have been using this company for over 17 years. They always gave excellent service and the drivers are professional and friendly. I’m not sure what has happened since they linked the bases but it seems lately that cars take my reservation and then drop it a block from the pickup location. Very sad. Maybe it’s time for lyft.

Good service

The only reason i am giving them 1 star is because i can not give ZERO.MOST of these cab drivers are men that SMELL horrible. They need to tell these drivers to take a shower before heading to work. Having to ride and pay for a smelly ride is upsetting. On top of that they have no respect they play there music or radio stations loudly. Never using this car service again.

Excellent

Best car service new cars affordable prices highly recommended

I called and asked for a car that does take a card for a use of payment. The man on the call says “2 minutes” so I head on downstairs to find that Car 159 was not downstairs. They text the number, model, make, and color to my phone. After 8 minutes of waiting I call to see the hold up. I give him my address to confirm if a Taxi was coming my way, he said he never sent a taxi and that he told me there weren’t any taxi’s who where taking cards at the moment. WHY WOULD YOU SEND ME A TEXT MESSAGE ABOUT AN INCOMING CAR AND THEN NOT SEND A CAR?!?! I got very mad and asked him to repeat what he said. He said no & hung up. Worst service & wouldn’t recommend.

Driver #77 she was very rude called my phone before she arrived with attitude telling me to come down. Ask for me to pay her before I even got in the cab. And the whole ride she was complaining on how the customers Should be there before they arrive. Riverside does a good job on texting you with the arrival time and when they’re on location, and when the driver gets there they are require to wait for the customer 5 minutes. If them 5 minutes past they could leave or give the customers a courtesy call asking if they coming or not. But this lady was very rude and complaining like if she was picking for a fight. Driver #77 makes the whole Riverside car and limo service look BAD!

Just called Riverside Car & Limo for an inquiry! Oh my god what the number of options they presented before me-town cars, SUVs, minivans, and limousines! Went with a limo and that too at an economical price! Awesome ride and experience!

Bad service from these today (11 July 2017).I used this company yesterday (10 July 2017) because the hotel I stayed booked the cab for me and the guy (his car number on the card he gave me was 550) who drove me yesterday (10 July 2017) gave me the company card and said so I could call the office on the card if I needed a taxi. The driver in question told me he was sent to drive from many airports in New York with this company and he was professional when he was driving me.So today (11 July 2017) When I phone to book a taxi with these guys, I had the phone on speaker phone as I had a friend who was coming with me to the airport and I was helping her pack etc.Now after explaining I needed a car from where I was located to where I was going, the guy asked me for my phone number to call. Before I carry on let me point out two things:1) I had the phone on speaker phone and I had the phone held straight to my mouth so the person - the other end - could hear me.2) I was born in the United Kingdom so technically I spoke ENGLISH which is the same language that is spoken here in America (right?).So when the operator asked me for my number he kept getting my mobile number wrong and I had to keep correcting him. I mean come on a British person not speaking English ... ? After repeating my mobile number SIX TIMES and each time the guy kept lying saying he cannot hear me and yet he was able to understand the words I need a car from this hotel to this airport at 6.30am on 12 July then after saying my number 6 times and telling him he got parts of my number wrong, he said I was not talking anywhere near the phones speaker and I need to talk closer to the phone when my mouth was talking right by the speaker (I mean where was I meant to be talking into? Weve all had phoned for years so we all know which end of the phone to talk into), he then transferred me to someone else without saying he was going to do that.So after the operator randomly transferred me, I repeated what I said to the new operator that was going to take my booking. Now he then told me he will only send card to people who live by the river, which defeats the point of what the driver (who was driving me yesterday) said to me about how this company will pick up from anywhere and also the hotel I was staying at yesterday (10 July 2017) was nowhere near a river where the second operator said they would drive.Funnier is, the driver who drove me yesterday (10 July 2017) was the only reason I was going to use this company and me and him had a conversion where that driver said that all it takes was (at least) ONE person to give you a bad experience to get you to never go back to using that company again, and that is exactly what the two operators that spoke to me today did. I have no intention of using or recommending you guys if you was to accuse me of lying and not speaking the English language when I was born in London, England, United Kingdom and I been speaking English since I was born 30 years ago.I think the first operator I spoke to did not like the fact I gave him a BRITISH mobile number because I live in th UK and was only in New York for 3 days which was why he maybe accusing me of not speaking English. I mean why would I buy an American mobile phone/SIM card/number for the 3 days that I was going to be in the states for? What would I do with it once I go back him to the UK?

They have bad service, once i call a unit and the trip was 13 dollars and the Lady charged me 20 dollars, i reported the issue and they said they were going to disable her for a day and then and that they were going to give me an extra credit but they never did it. Not all of them are bad but things like that, you realized how good its the service 😅

Love this cab station. Reasonable prices great drivers

I been using this company for years. Love it! Is cheap and fast!

28 dollars from 110 5th ave to 205 webster ave 😪😪 miss the old cab days. Should have taken the train.

Probably one of the WORST car services Ive ever (attempted to) use. I found them online and booked a trip for a 90-year old lady for the following day on their portal. I was quoted $10/20 roundtrip. So far so good. The next day, I called half an hour before the scheduled pickup time, just to confirm. I was then told by probably one of the rudest individuals on the face of the earth that the price I was quoted is inaccurate and that its their policy to charge $25 per trip for pre-bookings. When I asked why the system would then let me schedule at all, he said I should have called. When I asked why he didnt call me when he saw that I had made that booking, he said they get 1000 calls a day and that my booking was hiding in the system until it was time to dispatch the driver. Um, ok. He told me to call back when I needed the cab, but couldnt promise he would have one (which is the entire reason I prebooked in the first place). At that point, I needed the car in 15 minutes, so he put me on hold, then came back to yell something in Spanish and hung up. Two minutes later, I get a text message that the driver is 5 minutes away. If you have ever dealt with a 90-year old, you will know that asking them last minute to come downstairs for taxi pickup earlier than planned is not ideal. She did anyways, and only saw the taillights of a black car driving away. Because she is old and doesnt have a cellphone, she decided to wait. And wait. And wait. Meanwhile, I got no phonecall from the company about the status, no one picked up the phone, no email, nothing. She finally had to call a cab herself and came to meet me in tears an hour later. How a company like this stays in business is beyond me, but I will do my best to discourage anyone from giving them your time and money. Theres many cab companies - learn from my experience and use another one!

I had used them last year & the driver himself was great but automatically charged the highest amount without asking for a suv. I tried to book another trip & they were awful! After informing them it was an emergency apt for my sick dog they proceeded to then change & lie stating within the minutes there was no available cars, suv’s Etc...... for a trip i did not specify when her apt was. Then before I could even say anything or actually hear the rest they hung up on me not once but three times after calling & telling them I couldn’t hear what he was saying before hanging up on me abruptly. They were yelling condescendingly yelling each word loudly & when I asked why were they so rude, very unprofessional & rude I was cursed at! DO NOT EVER USE THIS SERVICE EVER!!! THE WORST I HAVE EVER USED IN THE MY 45 YEARS! U WILL REGRET IT! USE ANY OTHER SOURCE EVEN IF IT COSTS MORE THAN THERE PRICESS. THEY WILL CHARGE YOU AS MUCH AS THEY CAN!!!!

They over charge four time for a taxi that never came. On 12/27 they charge $16.10 twice and yesterday they didnt accept my card but they still charge me $18.00. Twice!!!!!Explain that!!!!

Theyre completely disorganized, unreliable, and incompetent. All I can say is never again.

REVISED!!!! HOWEVER, I WILL LEAVE PRIOR REVIEW POSTED BECAUSE PEOPLE SHOULD BE AWARE OF THE KIND OF PEOPLE IN THIS WORLD.A few days after the bad experience I was reach out by dispatcher Juan. He was very nice and courteous. As a result, I decided to continue with riverside as my choice of service. He explained that the driver was placed on probation and the case was pass over to their ethical department for further review. He stated that I would be notified of the outcome and that I should be hearing from the base president shortly. Until now I have not heard from any but that is OK. All I want is for riverside to further vet their driver and not just hire individuals that just have driver license. Thank you Juan for reaching out to me. Truly appreciate it!I could give this base a negative star I would. I order a ride on 12/28/16. A ride I take on average 4 times a week and get charge 12 dollars. Today cab driver Rafael Corniel #707 had the audacity to tried and charge me 20 dollars. A ride that takes 15 minutes! Im sorry riverside but was I offered a massage and drink and a 3 course meal and somehow missed it??? Then I told him to call the base to confirm price and he replied no you call the base. Thats his job to do not me but ok I did. I was not at all please with base respond although they did tell the driver it was not 20 they did still overcharge by two dollars. Instead of my usual 12 I payed 14 which is OK 2 dollar extra but is the principle that matters and thats why Im not happy. Good bye riverside. So long!

Awful service leave join ablando only and put the machine that talk should improve. your community service of new York not recommend it

DO NOT EVEN BOTHER WASTING YOUR TIME. The customer service is HORRIBLE. Absolutely no phone etiquette what so ever

Do not use very unprofessional

Fast service

Im disgusted that these people have the audacity to call themselves a service, the recievers who answer calls disrespect customers hang up on people and leave you on hold for ages, i was hung up on 3 times and when i finally got them to send a car it never came, after two more attempts a cb finally arived. Not only did the driver double park horibbly he had headphones on soi had to ask 4 times and knock on the window for him to open the trunk. The car smelled musky and it was a horrid experience over all

Horrible customer service

Bad bad bad service They are Bias rude to women disrespectful and the dispatcher kevin is rude and will hang up on you

This morning I was waiting for 5 minutes outside the base for a cab with my 7 year old son after being told my cab was coming in 3 minutes. After the cab finally came and I got in the distpatcher made me come out the cab and gave it to another guy who was waiting inside the office mind you we was waiting outside in a 20 degrees weather. Horrible customer service they don’t even deserve one star

Always on time, great service

Taxis always ready when you need em

Called a cab and it took three extra calls for the cab to get there. And on each call the dispatcher told me the driver would be there in a minute.

505 unit is the worst driver ever. He keeps texting while driving. I felt very unsafe with this driver and on top of that charged me more than other drivers.

Bad services, the drivers always driving talking on the phone. All the way to your destination.

The trip was very unpleasant the cab smelled like if the driver didnt have very good hygiene.

Give horrible service and eta

Always on time

Always the best!

Really bad service

Good company !!!!

I want to thank the president of this company, Cira Ángeles for the unconditional support she gave me. I am a taxi driver, my insurance was canceled, Cira did everything possible to guide me step by step until the problem was solved. Thanks to your experience and professionalism. I recommend this company to all my colleagues at the wheel. I will always be grateful. Thanks!

Good service and prices, the only thing is that if it is raining it is difficult to get a taxi

From the oldest base in ny

That dispatcher k is on duty is very rude it seems k did not give him education has k teach these drivers and dispatcher k learn to better treat customers have k take customer service course thank you

The best

Many poorly educated taxi drivers have to come in well and also that the laws are learned well before taking out a person who is paying for a service because they have food .. learn so that it does not cost him for me I am one of them who reports what they do . And I will continue looking for more way so you can not pay for lack of professionalism

The best car I served in the world

I like your vision the noce excellent

Very bad service I asked for a taxi first the dispatcher answered me with an attitude because I asked him a question and then he did not send me the taxi then I call him what happened to the taxi they tell me 3 minutes and they left me waiting 15 minutes

Uber and Lift 100%