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Carmel Car
2642 Broadway, New York, NY 10025, United States
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Carmel Car

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Ba
Review №1

I booked my airport pickup by phone and the woman who took my reservation was very helpful. On my arrival I simply clicked on the link in an email and I was directed to exactly where to go to meet my driver. He arrived within two minutes.... And my flight was 30 minutes early! Clean car, masks worn, he drove safely the quickest way to my destination.This is my review but I am awarded $10 Car cash from Carmel for sharing it.

Ne
Review №2

After reading the reviews decided to hire the service of Carmel Limo to be picked up from La Guardia Airport to our hotel. I selected a Deluxe Car. First the driver was like 10-15 minutes late. The vehicle we were picked up was all beat up and dirty. It looks like it hasn’t been cleaned in months. I was afraid to even touch the door handle in fear of catching something. Then the driver was a bit on the rough/defensive side in his driving style. The driver didn’t even turned on the AC. Although I suspect that it didn’t work since I could see that the check engine light was on. Imagine driving through the tunnel without AC. The fumes were really interesting to breathe. I’m no mechanic, but I could tell the transmission was not good. Overall a very disappointing experience. Not worth the money I paid.

Su
Review №3

Prompt pick up, professional negotiation of rush hour traffic from JFK to SoHo. Comfortable ride, companionable, masked driver. Highly recommend.(This is my review but I am rewarded $10 Carmel cash for sharing it.)

Pa
Review №4

The vehicle arrived EARLY for my trip to the airport and I was waiting outside so we were able to get going sooner! The driver helped me very kindly with all my luggage. He drove carefully and was very polite! I am happy with this service, my first trip with Carmel!

Ja
Review №5

Used this service to get a ride from LGA to Manhattan. The emails were very helpful & the link in the email sent me directly to the page to let the driver know we were ready for pick up. Victor was there in just a few moments & get us safely/quickly to our destination. I will definitely use Carmel Car again.This is my review but I am awarded $10 Car cash from Carmel for sharing it

Su
Review №6

Very nice, clean car & pleasant driver. Almost $20 less than Lyft w/a tip. Driver knew his way around to avoid traffic. I scheduled the pickup on the app ~2 hours in advance & driver arrived a couple of minutes early. I am receiving a discount for my next ride for this review, but it was indeed one if the best ride shares I’ve had in a long time.

Ju
Review №7

Car service from airport to my apartment: Mr. Singh was an excellent, safe driver and he figured out the coupon discount, tax, toll and tip all correctly and smoothly done. One of the best Carmel driver Ive had. I hope to get another discount coupon from Carmel for writing this review but honestly, Ive been a customer for over 15 years and have been disappointed in the service before. Tonight renewed my faith in Carmel for safety, honesty, and dependability.

Gr
Review №8

Could not be a smoother guest experience. Great communication. Clean car. Professional, customer oriented driver. They are now my consistent NYC car service of choice. Feel great loyalty to them.This is my review but I am awarded $10 Car cash from Carmel for sharing it - but I would’ve done the same without the incentive

An
Review №9

Carmel limousine and car service came early and did an excellent job driving me to and then home from my destination without any problems whatsoever.The price was less than two other places I called.The car was clean, smooth riding, had a place to charge my phone and arrived and left on time. The driver was professional and friendly. I will definitely use the company again.

Ca
Review №10

I had the most professional, relaxed, courteous driver on my Carmel Car Service from Manhattan to Newark Airport today. He was punctual, helpful and gracious. He didn’t ride the brakes like so many drivers! And the Carmel App is so easy to use. A perfect trip and well priced! I am posting this because I was impressed and will not collect the offered car wash.

E'
Review №11

Clicked on the link and my car was already there waiting on me at LGA. He was patient and kind and even helped me get to the right spot because I put Street not Avenue and ended up going somewhere else. Will be using them again to go back to the airport. This is my honest review but I am awarded $10 Car cash from Carmel for sharing it.

Br
Review №12

I have used Carmel on most of my trips to NY. They have always provided excellent service at competitive prices. On this trip, we were picked up at Newark airport. The driver arrived within a few minutes of claiming our bags. The directions were precise and easy to follow to find our meeting point. The driver was polite, the car was clean and comfortable. Most important (August in NY) the air conditioning worked great. Traffic was horrendous but the driver was very professional and drove safely. (This is my review but I am awarded $10 Car cash from Carmel for sharing it)

Li
Review №13

We flew into JFK from Fla and booked Carmel for our ride from airport to hotel. Carmel is compensating us a $10 voucher for posting here, but I wouldve done it anyway!! Charles was a wonderful driver, we had our own private car, clean, on time, and extremely comfortable and cheaper than a cab fare!!Now that we have found Carmel, we will use then whenever we travel and have transportation needs.

Ma
Review №14

Excellent service, drivers are professional, courteous and on time!! I use Carmel car service whenever I need a ride to the airport and it has always been a pleasant stress free experience!

Ja
Review №15

Great experience so far just wish there was an ability to be able to change change pick up time yourself when airlines cancel or delay flights so you are not billed for canceling the trip.I called to have the time of my pick-up changed and it was pretty easy but if I didnt think about calling and wanted to just change the time through the app, there wasnt an option. The only option was to cancel but your card would still be billed.My driver was on time, courteous and a safe driver.

Na
Review №16

We were ready about a half hour before wed scheduled our pick up at EWR but this wasnt a problem at all, we had a driver pick us up within about 10 minutes of getting our bags. Would definitely use this service for airport transport.

ar
Review №17

Second time using this car service and the experience was just like the 1st time, perfect. Driver was on time, courteous and professional. Car was immaculate and the whole experience was fantastic. Would definitely recommend them to anyone in need of a car service. This is my review but I am awarded $10 Car cash from Carmel for sharing it, but I would not post this glowing of a review if it was not the truth.

Ta
Review №18

I use their service for the first time tonight coming back from the airport and it was very easy. The driver arrived arrived quickly as well and got me home very quickly. I had heard they were better to use from an airport than a service like Uber and I was not misled. I will definitely use them again.This is my review but I am awarded $10 Car cash from Carmel for sharing it.

De
Review №19

Great service! I was able to book my trip the night before my flight and communication was stellar! They provide tracking information for your ride and even called/texted when my driver was running 10 minutes late. You are warned about the variable cost of tolls added to your trip but my driver was very straightforward with pricing for my trip. This is my review but I am awarded $10 Car cash from Carmel for sharing it but Im happy to share my experience since I will definitely use this service again!!

Kh
Review №20

Worse customer service I ever received. Was talking to dispatch because they changed my reservation without my knowledge and expected me to be okay with it. When I called to have it changed back they put me through dispatch who changed it to begin with. He was absolutely rude! I told him I have the original email that says my pickup is in Manhattan followed by the hotel address. He told me it says Queens and if I don’t get it changed and pay a changing fee he will cancel my reservation and “see how you gonna get to the airport without a reservation.” And I will have to go through a long battle with Expedia to get my money back. I don’t like threats and I’m surprised Expedia has a company that THREATENS customers. Do not recommend! Do not book! Do not get scammed! Heading to the hotel our driver almost hit a lady walking across the street with a baby carriage! Look elsewhere.

Ja
Review №21

I was picked up by one of Carmel’s drivers (Sukhjit) from a bustling JFK airport last night. The driver was on-time, helped me with my luggage and was a great driver. I have no complaints about the service I received. Everything was professional and better than expected.Full disclosure: Carmel is compensating me for my review with a credit towards a future ride.

KR
Review №22

Great app, easy to use! Car waiting for us at the airport, easy to find. Clean and safe.

Ja
Review №23

Brilliant service! Driver arrived well ahead of time, got me from Manhattan to JFK in record time, was extremely courteous and pleasant. Clean, large and well air-conditioned vehicle. Utterly faultless experience.

Lo
Review №24

We have been using Carmel Car Service exclusively for the past two years. The drivers are professional, polite and always on time; we never have to worry as they get us to our destination without concern. The cars are always spotless. Give them a try — you will not be disappointed!

Sc
Review №25

Had to get my wife from the airport to her hotel along with my daughter and two grandchildren, was pleased with the price, and when my wife got to the hotel she called me to let me know the driver was fantastic. Showed excellent driving skills and made my family feel very safe. He was a gentleman and very polite. Thanks for taking care of my loved ones when I could not. We will be back.

Lo
Review №26

Car service was easy to book, arrived early for my pickup, driver was as courteous as could be and knowledgeable about the city. I will be booking again and highly recommend.

Sh
Review №27

We arrived early and the driver was ready to get us which was much appreciated. Booked online before we left, super-convenient.

Be
Review №28

Ive been using Carmel since the 1970s and they are a reliable, efficient service at a competitive price. My driver was a gem and his car impeccable. I would post this regardless of being awarded $10 Carmel Car Cash for sharing!

Tr
Review №29

I was going to New York City and was going to stay at the Club Quarters hotel. I called the hotel to find out about a car service and they suggested I use Carmel Limo, so I did. Carmel Limo were suppose to pick me up at the LaGuardia airport. They were 30 minutes late. The next day they were going to pick me up at 10:00am and they did. Then Carmel Limo was scheduled to pick me back up at 5:00pm. They called me at 4:30 and said they would be a little late and would pick us up at 5:20, then called me back and said 5:30. Then at 5:40 I called them and they said they would be there at 6:00. When 6:00 arrived I called them again and they said they would be there by 6:20. I then went to my Lyft app and had them pick me up and they did in 5 minutes. I then called Carmel back and told them to cancel my 5 o’clock pick up and my 5:45 AM pick up the next day. They must do a better job than they done for me because they would be out of business. But I will never use them again

Jo
Review №30

Easy and Fast Pick up at Newark Airport. Driver was polite and helpful. Car was clean. We consistently use Carmel.This is my review but I am awarded $10 Car cash from Carmel for sharing it

Ja
Review №31

I have using Carmel for many years. I have always had a good experience with them. But one issue I have a real problem with is that they charge the FULL toll on NY bridges and tunnels, even though they have the Easy Pass discount. They do not pass it on to the customer. They have been doing this for years! This is not fair AT ALL!

Lo
Review №32

Great service. Picked up on time from airport. We asked for a van. Plenty of room for luggages.

mi
Review №33

Our driver arrived a few minutes early and contacted me he had arrived. I was running late and our driver was great and understood my dilemma. The ride was comfortable and the drive was quick. I will refer all my friends to Carmel Limo for the professionalism and great attitude for making sure the customer really feels like they are #1

Je
Review №34

Ive used Carmel twice recently between my home and destinations in Long Island. I liked being able to reserve ahead of time, choosing the car type and knowing that they will be there on time. The drivers were professional and the cars were clean. I would certainly use them again for longer trips like this.This is my honest review but I am receiving a $10 reward for posting.

Ri
Review №35

My driver was on time and very polite. Overall, the ride was very smooth with no problems getting me to my final destination. I will definitely use Carmel again when traveling to and from airport.

Be
Review №36

Transparent pricing, driver was early, they sent me a reminder email about my ride ~2 hours prior to pick up. Can’t complain.

Pi
Review №37

Reliable service - drivers have been responsible and the vehicles have been clean and comfortable.Recommended!

Je
Review №38

Dangerous driver lies about fees. Almost got us into an accident and then berated the other driver even though it was clearly his fault. Icing on the cake is he took my credit card said there is a mandatory airport fee of $26. Turns out the airport fee was $6 and he gave himself a $20 tip. Absolutely disgusted will never use Carmel again.

Ma
Review №39

My flight arrived 1 hour earlier than I anticipated, I called Carmel and they had a driver there for me in 10 minutes, The driver was absolutely amazing, the car was immaculate and the driver extremely professional. Such a wonderful experience, I plan to use this service every time I need car service. Thank you Carmel

se
Review №40

Excellent service!My driver was friendly, helpful and very professional.

Su
Review №41

The driver called to let me know he was downstairs waiting. He had arrived early which I appreciate because then I know we can leave on time. The trip went fast and uneventfully. The driver was professional and we got to my destination early. All in all a very positive experience.

Ca
Review №42

Exactly on time, clean, pleasant driver, helped with my luggage. Flawless experience.This is my review but I am awarded $10 Car cash from Carmel for sharing it

Ma
Review №43

I booked the car to meet me and my daughter after oral surgery. As it went, I needed them to come a bit later, so I called 15 min. prior to initial arrival time, and they adjusted it for me. The car was a tiny bit late, but not bad. I was grateful they made the adjustment, and we really needed the easy trip home.

Ch
Review №44

The ride was great. No waiting and easy to reserve. They picked me up at a very busy JFK, at a very convenient location. This is my own review, but I’m getting a credit for writing it on Google.

Cr
Review №45

Amazingly easy. After a false start with another company (I won’t mention their name, they are associated with a number that is sometimes thought to be lucky) arranging a ride with Carmel was a snap. Under 10 minutes from the time I called, the car arrived at the terminal. The ride to midtown from ERW was quick and smooth.

Sa
Review №46

I used this car service 2 days in a row in NY. They were right on time, with great cars, great service and friendly drivers. This is my true review but I am awarded $10 Car cash from Carmel for sharing it - thank you, Carmel!

Li
Review №47

Picked up on time. Safe driver. Arrived at destination early.

Be
Review №48

I used Carmen Car Service to get to the airport on a day on which storms were anticipated. The driver arrived on time, was very personable, assisted with my baggage, and got me to the airport safely. It was a pleasant trip.

PJ
Review №49

I have always had very reliable service from Carmel Car. They are easy to book online and are almost always earlier than requested so I know that I dont have to worry. I would recommend them especially for airport trips both to and from JFK and other NY area airports. These are my own comments, but in the interest of transparency, I note that I am awarded $10 Car cash from Carmel for sharing it.

Am
Review №50

Driver was polite, good natured, and a good driver. Smooth trip with no issues. Car was clean and everything was very covid safe. Would definitely recommend and would ride with them again! (Disclaimer: This review gives me $10 toward my next trip with Carmel, but I would rate it exactly the same way regardless).

We
Review №51

Carmel is a reliable, professional transport service. I arrived to the airport comfortably and on time. I couldn’t have asked for a better trip!This is my review but I am awarded $10 Car cash from Carmel for sharing it

Le
Review №52

The driver was in time and easy to find. They communicated with me when I landed and at the pick up location. The car was clean and comfortable.

Ch
Review №53

We arrived at the airport, picked up our bags, made a reservation with Carmel on my phone, and were then picked up in less than ten minutes. The car was clean, the driver was nice, and we were at our destination as soon as we possibly could be. It was also a bit of fun to see an experienced driver in New York traffic.I should note that this is my own review, but I am being awarded $10 Car Cash from Carmel for sharing it.

Ca
Review №54

Our drivers have been timely, friendly and professional. The cars —we use deluxe—are fresh and clean. The app is super easy to use. Very reliable company.

Je
Review №55

I’ve been using Carmel car service for many years, and I used it again yesterday from Newark. For the price, they’re the best. I got home safely and quickly, and I’m satisfied. This is my review, but I am awarded $10 Car cash from Carmel for sharing it. ;)

Pe
Review №56

I booked a car - as I do every so often being a senior in NYC.I do it because I can manage my PC for appointment payment etc, since I am am not as skilled with my phone.The ride from lower manhattan to Belle Harbor queens - was on time,smooth and direct. Driver was polite and car was clean..It was perfect.Even though the rating was solicited - future coupon was not, and the rating would be the same.

Mi
Review №57

Was really happy with every aspect of Carmel, from booking online to pick up. We called late the night of our delayed red eye flight and a person picked up immediately. Ditto when we arrived. Despite our late arrival a clean car was there to pick us up within minutes. Driver was professional and courteous.This is my review but I am awarded $10 Car cash from Carmel for sharing it

St
Review №58

The driver was very professional and safely got us to our destination. The only issue was that I had to wait on hold on the phone for several minutes once I collected my baggage at the airport to find out where the driver was waiting. (This is my review but I am awarded $10 Car cash from Carmel for sharing it.)

Re
Review №59

I have used Carmel Limo for years and have always found them to be very professional. The driver today was early, an excellent driver and charming to the bargain. This is my review but I am being awarded $10 Car cash from Carmel for sharing it with you.

Ma
Review №60

When Lyft and Uber prices are rising, Carmel is awesome for planned ahead car rides. For example, going to JFK or LGA cost ~115 through a rideshare. Carmel is more than half less than that, and they’re there 15 min ahead of time to pick you up.This is my review but I am awarded $10 Car cash from Carmel for sharing it

ja
Review №61

Easy site and easy helpful customer service is there if needed

Se
Review №62

Very nice drivers in very clean cars. I love using Carmel. My go to if i need a taxi.

ma
Review №63

DONOT use this company!! Unprofessional! Unwilling to help! They claimed they showed up to my pick-up location flying into Pittsburgh from LA, i waited 10min after pickup time and finally called them and was told that my driver had been there for 30min and i didnt show so he left! Complete Lie! i went straight to baggage claim where they were suppose to meet me as soon as my flight landed. They were not willing to send someone else out and i had to take an Uber instead...Oh and it gets better! I had also reserved a return ride back to the airport, i received an email 1 day before departure to call them to confirm my pickup (mind you they already messed up once) so i called them to only be told that there were no drivers available to pick me up from my hotel! How does that work if i already had a reservation! Just AWFUL service!! and dont even think of asking for a refund if u didnt book directly through them (i found them via Expedia) so i was told i had to contact expedia if im looking to get a refund! i never write reviews but i had to expose them and how awful they are!!

St
Review №64

Cava #49 was our driver; it was perfect, from resercation to early pickup near houston/broadway, to comfortable car, ambience, price, etc,. to LGA

Da
Review №65

Given all of the recent hassles with Uber and Lyft (not on time, expensive) my experience with Carmel was excellent. On time, clean car, professional driver. I have booked 5 trips for the next few weeks of travel. This is my review but I am awarded $10 Car cash from Carmel for sharing it.

ch
Review №66

DO NOT USE this service!! After waiting 30 minutes at the airport and 3 phone calls later, they finally told me there was no car assigned to me yet and it would be another 30 minutes. The first phone call I made, she said they would be there in 10 minutes. The second phone call, a guy told me they would be there soon and would call. It wasn’t until the third phone call that I found out a car wasn’t even assigned to me yet. At this point, there were no cabs available because the president was flying in and everything was being shut down, even the cell service. I made the reservation a week ahead and had they first dispatcher told me that, I would’ve been able to get a cab. And the last dispatcher hung up on me because I was mad! Save yourself the aggravation and and use a reliable service

De
Review №67

The driver was great and took us from Manhattan to Briarcliff Manor and back. The driver was very nice and the car was immaculate. Thanks Carmel! (This is my review but I am awarded $10 Car cash from Carmel for sharing it)

Sc
Review №68

Simply, car to destination and return arrived early for pick up, which made it stress free. Drivers were friendly, cars were clean and air conditioned. I will use Carmel again.

Bo
Review №69

Carmel limousine and car service is my go to when I need to go anywhere. I’ve been using their service for a good while now. The drivers are unfailingly courteous, drive well and safely, the car is clean and they are always on time. I cannot recommend them highly enough. I have never had a problem in using their service but I’m confident that If I did Carmel would be responsive.

Er
Review №70

This company was very efficient and cost effective picking me up from LGA late at night, which is usually a nightmare. I would highly recommend them! FYI-This is my review but I am awarded $10 Car cash from Carmel for sharing it.

Ta
Review №71

I was rather stressed about my trip to JFK with my daughters apartment contents and more importantly a Golden Retriever and her large crate. Our driver was right on time and didnt have any problems with the amount of luggage or the dog. He was courteous and helpful. He drove safely and got us to the airport with ease. It was a wonderful start to our trip. I will most definitely continue to use Carmel for their fair prices and friendly and professional service when I visit New York City. This is my review but I am awarded $10 Car cash from Carmel for sharing it.

An
Review №72

With yellow taxis not available and UBER rates out of control Carmel is always a good value and reliable. Always on time and professional. (Disclaimer that I will receive a $10 reward) but this has always been my experience with Carmel

Al
Review №73

Ive used Carmel for my airport needs. Many times. Theyre always on time with friendly, professional drivers. Yesterday (5/12/21) was no different. Its still the same great service, that I remember! Thank you!This is my actual review, however Im receiving $10 in car cash from Carmel. Its still an excellent company!

Ni
Review №74

I have been using Carmel for years and have always had a good experience. They’re especially good for airport pickups. The dispatchers and drivers are helpful and nice, and the cars are always clean. I was given a 10 dollar credit for writing a review but would have still given the same review even if they didn’t!

Ke
Review №75

Outstanding in every way -- service, punctuality, driving, help at destination. Could not be better!

Ow
Review №76

TLDR: waited 45 minutes for a car that never came. Had to get an Uber.We ask for a car they say it’s 15 min away. 20 minutes later we call and the car is supposed to be 20 min away. Called again aver waiting over 40 minutes for a car… and the car was still 25 minutes away. If we kept waiting it’d be over an hour… if it would ever come. The worst car service I’ve ever had. It would have been faster to take public transit… but they lied about when the car would come multiple times.

Ca
Review №77

I love Carmel Car Service, and used them in New York whenever Im here. The drivers are always prompt, helpful, and friendly. We never have had an issue with the service.Even though this is my review, they offered $10 in credit for it. I would leave the same review regardless.

Su
Review №78

I was a little anxious after seeing reviews of people having trouble with their ride, but thought I’d give Carmel a try. I was offered money towards a car wash but will not be using it. I was thrilled that despite our flight arriving early, our ride was on time. We had about a 5-7 minute wait, despite the crazy traffic at the pick-up point at Newark Airport. Our ride to Manhattan was very slow (tunnel traffic) but Ren, our driver, was great. Thank you!!

Ta
Review №79

Our car arrived in less than 10 minutes after we called as quoted. The driver was friendly and got us to ur destination safely. The car was clean, roomy and great condition. Will definitely use them again.

Bu
Review №80

Driver arrived early. Car clean and orderly. Driver professional. Excellent driver in heavy am NYC to Lagugrada traffic. Disclaimer: I will be receiving a minimal discount for this review.

NY
Review №81

Been a client of Carmel for many years without any bad experiences. Clean cars, professional drivers and nice dispatch staff. Good value with competitive pricing. Discount coupons offered if you sign up on the mailing list. Definitely recommend. Travel safe!

Al
Review №82

Excelent serice. Fast, has your name on the door and the driver knows where your going. Highly recommended. It’s fast and easy since you can prepay tips and tolls from the get go.This is my review but I am awarded $10 Car cash from Carmel for sharing it

El
Review №83

What a perfect experience. It was so easy to just call and get my ride. It was much easier then signing up for a car services on line. I had a Doctor appointment I couldnt be late for and worried about all the traffic. The ride came exactly on time and took a route with very little traffic.

Le
Review №84

The driver was adequate until the end when he was prepared to release my wife and me before he was sure that we were at our destination. However he did recoup and found the appropriate place to discharge us.

Os
Review №85

Luxury service efficient safe. Highly recommend it.

Gl
Review №86

Had a very comfortable, early, driver to JFK! He was pleasant and a very good driver. Knew all the back roads. Will keep on using Carmel only!

Pa
Review №87

The driver was 5 minutes early, and got us to the airport early. He was super polite and handled the bags gently. Carmel offered a coupon for doing the review, but we always use them anyway, and have never had a less than great experience. We left a jacket in the car once and they got it back to us right away.

Pe
Review №88

It was my first time using Carmel, our driver was early and super nice. We had two other stops in Brooklyn before heading to NYC and everything was perfect! I highly recommend Carmel car service .This is my review but I am awarded $10 car cash to be used towards my next Carmel trip

St
Review №89

This is my review but I am awarded $10 Car cash from Carmel for sharing it My trip from Manhattan to Elmhurst queens was very enjoyable. The driver came on time in a large SUV. He used gps instructions to get us to our destination. I always call Carmel when I need a ride for I have found them to always be reliable.

Ge
Review №90

Took the trip from Newark Liberty Airport to Manhattan during rush hour. Dispatch did good on informing us the status of the driver when we called. Driver got us to our hotel safe. Expect some delays during peak traffic times. Good price. Would recommend.

Le
Review №91

Ride to EwR airport from Manhattan. Driver on time, helpful, easy ride

עו
Review №92

I had a great experience with Carmel. The driver arrived at time, the car was clean and the price to get from JFK airport to Manhattan was the best price I found (20$ cheaper than Uber).After you take the luggage you will get a message with the exact location of the car waiting for you.Disclaimer: I get a coupon to my next trip with Carmel by writing a review, but I have no dought I would choose Carmel Car anyway.One thing to have in mind:The only option to communicate with the driver after landing is by phone call, so if you dont have yet an US phone number you should keep it mind.

J
Review №93

Great car/limo service. The drivers are professional and courteous. The rates are competitive and they are always on time.

Pa
Review №94

I had a wonderful experience with Carmel. My driver was very courteous, arrived on time and I arrived at JFK in record time. It was a perfect experience.This is my review but I am awarded $10 Car cash from Carmel for sharing it

Lo
Review №95

I should receive $10 for this review, but the service was fantastic. Professional from the time of booking to the drop off point. On time service is most important when dealing with airports. The car was comfortable and the driver was safe and courteous. I will use again.

Ro
Review №96

Don’t know how to even express my disappointment with dispatch and my first initial introduction to Carmel. Not only was I told when I landed that I was early and my reservation wasn’t till 1pm, (which my confirmation email says 7:30am, the right arrival time that I had booked for.) Then I’m told that because I have a surfboard that I’ll have to change my car and have a minivan and will be charged over $100 more. In my original booking it asked for “special requests” and I was VERY detailed in explaining my shortboard and how it DOES fit into a regular sized Sedan. Then in my confirmation email it had my “special request” typed out. So in that I naturally assumed that the request had been looked at and everything would be fine. Now I’m running 30min late because they didn’t have a van there and spending $100 more than I anticipated. (I would have planned another form of transportation if I had known of the additional charge ahead.)Then once I arrive at my destination while paying by card the tip option came up, and the only option was 20% or higher. I told the driver that I was tipping by cash and handed over $45, which was more than 20% of what my original bill was SUPPOSED to be. She then gets mad at me and says “ONLY $45?! This ride was too far, they should not allow rides this far.” I explained that it had nothing to do with her service but the operators mistake and I had already spent $100 more than anticipated for the day-which is a lot of money for myself and that I’m sorry she felt that way and to take it up with the office.So I’m shamed for tipping, running late and $100 out all because Carmel didn’t actually read the Special Request when I had originally made the reservation days earlier.(Now, multiple days later.) I see that I’ve been charged 3x for the ride! The driver swiped my card multiple times saying the cc phone machine wasn’t working. So now I have to contact my credit card company and have 2 of the charges charged back. I called multiple times to talk to someone about all these problems, I was called back once, missed it and then I called them again multiple times and have never heard anything. This company had come highly recommended and I’m just shocked how horribly every step of the experience unfolded.

Ge
Review №97

The booking, communication, and service were all great. I didnt have to wait long at the airport, and it was a smooth ride back to my place. Also, my driver wore a mask properly throughout the whole trip. This is my review but I am awarded $10 Car cash from Carmel for sharing it

sa
Review №98

Ive used carmel for years but they recently added new technology that lets me see where my driver is and get me to the right spot. I had a smooth and lovely ride to LaGuardia this morning. The driver was early and knew the route well. Love these guys!

Ni
Review №99

My driver was on time, and the trip was hassle-free. Great value compared to other car service companies!

El
Review №100

I use Carmel when going to the airport, and so do my many houseguests (I live in Manhattan). Carmel is the most affordable option Ive found, and they are very reliable--always waiting early in the morning to take me to the airport. And that is what I care about in a car service--reliability! Also, its very easy to book with them. This is my review but I am awarded $10 Car cash from Carmel for sharing it

Information
17 Photos
100 Comments
4.4 Rating
  • Address:2642 Broadway, New York, NY 10025, United States
  • Site:http://carmellimo.com/
  • Phone:+1 212-666-6666
Categories
  • Car service
  • Airport shuttle service
  • Limousine service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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