My overall experience with Mercedes Benz of Manhattan was great. My sales rep. Dave was straight forward and very knowledgeable of the vehicles. There were a few hiccups along the way but Dave was able to straighten them out. The staff was very friendly and professional. I would recommend anyone who wants to buy a Mercedes Benz to go to Manhattan for the best quality service in town.

The best Mercedes dealer I had been! Very professional sales team and every people are nice! Nice place! Got valet parking at basement level! Fast in and fast out! Very happy to have sale lady Anastasia explain very details about the car before I leave! Will highly recommend family and friends...

Define OUTSTANDING !!! excellent, marvelous, wonderful, exceptional, stellar, first class - best describes my experience at Mercedes Benz Manhattan from start to finish. Robert Nova, my salesman, is the consummate professional. He found me the perfect car (not an easy task...!) The entire team from hospitality, to sales, to service, to finance made me feel so special. This dealership knows that excellence is not a skill, it is an attitude. I could not be any happier. I love my car and so does Loulou. Thank you.

Cherlyn was THE BEST! Incredibly responsive and was very generous with her time in helping me find the perfect Mercedes for me. I am very happy with my car and the service thus far. I would highly recommend taking your car search to Cherlyn at Mercedes Benz Manhattan.

James has been super efficient and helpful to help us get a car that we really wanted given our urgent need. He was responsive to answer all our questions and trying the best to meet our requests within a very short period of time. He is professional, knows the cars and mercedes inside out, and also provide us good insights/suggestions on what we should get. A big thanks to James and the team!

Harald Adler at Mercedes Benz Manhattan was amazing to work with. He made switching over my lease extremely easy and understood my needs when looking for a vehicle. He walked me through the process step by step. Once I arrived, he greeted me within 5 minutes. He was very thorough in explaining all the features in my new vehicle and how to adjust them to fit my needs. I would 100% recommend him to anyone looking to lease/finance a Mercedes-Benz in Manhattan.

If youre looking for a Benz or great service this is the place to go. I met with David my sales rep that set everything up for me, showed me around,looked at a few cars and decided on one, from the test drive to the financial part of things David was very knowledgeable, caring, easy going made everything stress free.We worked on the numbers and came with the best choice that works for me. David is a great rep to work with from beginning to end he was very cordial always asking if he can get me something or what can he do for me, made me feel like I was in 5 star hotel. Thank you for great and friendly service David. Youre awesome!!Sincerely,Nicole L

This is one of the best dealer in town. If you are thinking to get a new or pre owned car, this is a place you must visit. You won’t be disappointed. Check out with Alan Melconian, a finest sales person who would happily assist you with all your needs. Definitely a great and an honest guy. I had many questions since this is my first Mercedes Benz. This guys helped his best and got me a best result. A 10 star for excellent service

This is the 3rd car I have bought from Judy. I have also recommended a few friends to her and we are all happy with our experience. She always goes all out to get you into the car you want for the price you need! I appreciate her dedication to her clients and plan on dealing with her forever!

Diane went out of her way to share information and make me feel comfortable with all information and details regarding my car service. She maintains the standards of MB even in NYC!! Made the experience most enjoyable even to ordering the Lyft to take me home!!

I recently had a great experience at Mercedes Benz Manhattan with Mr. Taran Guinness. The service received was great and expedited. The place was clean and organized. They work like an orchestra. Mr. Guinness kept me informed and follow up with me to ensure my car was okay. I highly recommend Mr. Guinness and this dealer. You will not regret!

This is a time where everything is short, from cars to computers. Supply is low and demand is high. Cue the vultures. I was more than pleased to find out, that wasn’t the case here at Mercedes-Benz of Manhattan. David Saitzyk was a down to earth and solid professional. He listened to what I needed and went to no ends to make sure I left with it. I told him my budget and preferences and he wouldn’t stop till I found what I needed and wanted. Best part about it, he didn’t try to oversell me a thing. He was knowledgeable and accommodating, simply guided me to where I needed to be. This should be the experience of all car purchases. It would give customers less agitation when shopping for a car. When ever I am in the market for my next vehicle I know where to start. Thank you Dave!

I recently purchased a CPO 2018 S560. The sales person was extremely helpful in arranging a test drive and facilitating the transaction. We agreed upon a monthly payment. However upon finalizing the deal with the finace manager the payments increased. I feel this was a shady practice used by run of the noticed mill used car dealers. The finance manager was not patient with explaining some of the fine print within the contract. I was also in the dealership all day from opening to an hour before closing. Way too long of a day. I took delivery of the vehicle and immediately noticed some issues with the vehicle that need to be repaired. I was not able to determine these problems on the test drive. I feel this car was not given the proper once over before being offered as a CPO vehicle. Subsequently I have to wait for an appointment to have these issues rectified. The appointment is 3 weeks away and that will put me out of range to utilize the CPO exchange option. This is very frustrating. Ive tried unsuccessfully to reach a manager. Again it seems like a very shady practice. I hoping for a resolution. This is unacceptable behavior from a company such a Mercedes Benz.

I had the pleasure of working with Diane and Hazel when I sent my car for the cooling system issue. They were friendly, knowledgeable and kept me updated with the working process. The work was completed promptly, and pick up was quick and easy. Overall, I had a great experience with the Mercedes-Benz Manhattan team.

My experience with MB Manhattan was incredible from the first inquiry to the day I was able to pick up my car at the dealership. Tom Shanley and Ian Cumpata were there to answer every question along the way and kept me updated on everything. The customer service and professionalism shown to me at the dealership is what makes MB Manhattan the best, hands down. I am ecstatic with my car, decision to choose MB Manhattan as my dealership, and I thank Tom and Ian for all of their hard work and dedication. Can’t wait to see where my MB journey takes me when my lease is up, the only sure thing is that it will be with MB Manhattan again!

Ive had the pleasure of knowing Judy Piperno for the past 30 years. Judy possesses a wonderful personality and her customer service skills are beyond outstanding. Judy Is very knowledgeable of the product and I will never visit anyone else.

The Best Experience Ever How should I start? Well, the service which was provided was done to my satisfaction 100+ %. Robert is such a personable individual, he went above and beyond to make my wish come through. The professionalism he displayed is incomparable. He was so helpful with the process, he assisted with every specific detail, he make sure the deal went smoothly and he took care of all the required/necessary paperwork for me. In my opinion, if every you are looking for quality service and the perfect car, this is the best dealership in New York City.Last but not least, how can I not mention Kareem who was also very professional. I must say I am absolutely satisfied with my purchase and I will definitely recommend Robert as your Go to Person.

I feel for the supposedly high standards of the name and product of Mercedes Benz, this dealership is from that! I have requested to speak to the people/or person incharge of the dealership; i think its easier to sit with the Pope or president of USA. I have taken my car twice there with issues both times. The people there act as if we are bothering them. I have requested for management to call me several times, but noone calls back. Moving forward i will not go there again and will tell everyone not to go.

Excellent, professional service by Taran Guinness, who coordinated our service appointment. While it’s easy to do a great job when all goes right — Taran did a great job in getting things back to right after a misstep (that was not on his part, but highly problematic for us). He was conscientious, courteous and diligent — and will be our go-to for future interactions.

From the moment we walked in the door we were impressed by the responsiveness of the staff. Within minutes we were assigned a sales representative Elaine Velez. We needed to quickly choose a new car and chose a model,color and interior that was immediately available . Elaine was super efficient guiding us from start to finish through the paperwork, credit check, insurance . We picked up our new vehicle two days later . Before driving it out Elaine spent much time with us showing us all the new features. A week later we are still contacting Elaine with questions and she answers Iimmediately. Elaine is knowledge and so friendly. We couldn’t be happier. Recommend wholeheartedly Mercedes Benz Manhattan!

The COVID-19 Pandemic changed a lot of things about car buying/lease for the worse.At M-B of Manhattan, I was duly prepared by my Sales Advisor (Stephen Ackerman) a year before the time of leasing my new 2021 GLE 450 [w/ almost everything I ordered]. He let me know lead times would be longer and prices would be higher. He called me as early as he could (March 2021) to let me know when the right time to order would be due to parts shortages and whatnot. He was patient with my incessant texting and calling for information. He helped me make option choices based on what was important to me — not based on what I thought was cool or useful as a car-buying NOOB.Stephen started the paperwork process a day early so the only thing I had to do was sign some papers and drive away. He did everything he could to soften the blow of a MUCH higher monthly lease payment at a tough time in the auto industry.All in all, I’ve been happy with my experience with Stephen and the M-B of Manhattan crew for the last 3 years now. I have and will continue to recommend my friends and family.

Elaine was my salesperson. She was absolutely amazing. She was very helpful. She got everything done in a timely manner. I was able to walk in and got my car in 10 minutes. She was also very knowledgeable about the car. It was the best experience I have ever had with car dealerships.

It was a pleasure to shop for my new car with Robert Nowomiejski. He is knowledgeable and offered a very personal VIP experience. Highly recommend!

Bought two cars with Patrick at Mercedes Manhattan. Patrick is very patient and do best he can to give you the price you cant find anywhere else. Would always come back to him for the next car. The Manhattan corporate store has a great inventory and best in class service.

I recently had a very pleasant experience with Ion Cumpata. He worked very hard to meet my high standards which I have not seen often.

Pleasantly surprised at the level of service and professionalism here. Dave Saitzyk handled the entire purchase with plenty of details, and great communication. We never felt rushed, even though the dealership was very busy. I would recommend this establishment to anyone who desires a high level of service.

Elaine Velez provides a complete and highest level of service and assistance in providing appropriate information and options for selecting the correct automobile and in the execution of the purchase. In addition, her follow up, post the sale, is equally commendable.

Great experience. John helped us find a car quickly in a very tight market. Thanks a ton!

Very customer-centric focus, working to make the process a positive, smooth and pleasant one. Successfully accomplished that goal.

Beautiful showroom. Great brand. My sales person Cherlyn is absolutely the best. No pressure, complete knowledge of the product, genuinely cares about her customers and wants them to walk out thrilled with their vehicle. I had a great experience at this dealership and I strongly recommend it to everyone.

I picked up what now is my 4th acquisition from MB Manhattan yesterday! I go back to MB Manhattan because of my amazing Sales Consultant, Cherlyn Miller! Cherlyn has been consistently professional, respectful, efficient, warm, and kind in her interactions! Cherlyn keeps me going back to MB Manhattan although I live in Long Island. Thank you Cherlyn for your consistent extraordinary service! Five stars is not enough for you, your stars are infinite!

Jamali Howell made my experience getting into a new Mercedes a pleasant and seamless one. He was very efficient and available to address questions and concerns. He made the process stress-free for me which I appreciate. Very nice person, too!

Bought my second Mercedes from John! As usual, he was a delight to work with, super efficient, and provided tremendous guidance through the process. John is my first call when I’m in the market for a new car.

Our last few vehicles were all from this particular dealership and I must say its because of how amazing this place is! The customer service here is outstanding!! They have huge workshop here and there is never an issue getting a loaner car.I live in the city and sometimes dont need a loaner car, so once my car is done getting repaired they will drop it off to any location I tell them to. They customer service is absolutely amazing here and one of the main reason why I keep coming back here to get new cars.Marco is pretty awesome and he has been our service manager last couple of times. He really goes above and beyond to help with whatever your concerns are. Love this place!

My salesperson Elaine Velez made the process so very easy and pleasant. Now, of course there is no way that buying a luxury car shouldn’t be a lovely experience from end to end - but I haven’t found that to always be the case. Elaine stands out as knowledgable, efficient, attentive and just plain super nice. I couldn’t recommend using her as your Mercedes guide more highly!

Franco is amongst the best service representative I’ve came across. As a long time Mercedes owner, This customer experience will encouraged me to only have my vehicle serviced at this specific location. I will Highly recommend to any other Mercedes owners.

Frendly, kindness, gives you all the detail about your car.they treat me so special. Everyone is available to help.

I came here to have them look at my passenger rear tire for not holding air. The tire itself only had a few thousand miles on it, so I figured it was some form of puncture. A few hours later, they call me and told me it was a nail and that the tire would need replacement. Totally fine - I pay and take the car home. A few days later, I notice the new tire is low again. I take it back in and they tell me that the tire has a nail in it. It turns out they replaced the driver rear tire instead of the passenger rear tire. First, they blame me for misremembering, even though the invoice clearly states customer states passenger rear tire does not hold air. When I point that out on the invoice, they change their story to both tires had nails in them so they both need to be replaced, despite there being zero evidence of leaking from the driver rear tire. I requested to meet with the service department manager, who in turn stood by the mechanics decision to replace the tire that was fine and not touch the one I had requested to have repaired. So many opportunities to make this right, and they failed miserably.

RUN! Unprofessional & Rude Con Artist.It felt like I was talking to criminals with an odd sense of entitlement, trying to set me up or something. They had no interest in helping just my money.Hung up on me after I told him to relax for yelling at me, because I was fed up by there attitudes by the fourth phone call.Called Four different times; Asked about parts for my car (4 different parts).Each time I was transferred to the men in service (not the front desk person who schedules you for a service; The parts people who I believe are also the sales men).I was spoken to with an aggressive and nasty “get to the point” type of attitude, that brought up a sense of immediate distrust. I’m pretty quick with responses and am always polite; So to me the entire approach of each man was very uncalled for.Here I am asking the most simple questions and getting snarky answers like “yea, probably” and “It’s not in front of me it’s downstairs, I’m not getting it” and my favorite “bring $1000 that’ll do it” for a fix I was quoted “$500” at a different Mercedes dealership for.These guys will cut your throat and take all your money given the chance. I’d avoid this business.

In a town that is extremely transactional relating to all things business we were pleasantly surprised with our experience when entering the doors of the Manhattan Mercedes dealership. From the way we were welcomed into the showroom and then introduced to Elaine Velez, an experienced Sales Consultant. She was a good listener, understood our needs then, matched us to the exact model with options that satisfied our wants. Going one step further, she helped in negotiating a fair offer for both parties. I would not hesitate in referring anyone looking for a Mercedes directly to Elaine.

I can tell you this that Judy at Mercedes Benz Manhattan is one of the best sales person I’ve ever came across. She literally makes sure that whatever you’re getting is what you want. She goes beyond to make me extremely happy and exceeds my expectations! Even though i was indecisive, she never got annoyed and i loved that lol. Without a doubt, I will be back, she’s got a long lasting client relationship with me.

We had the absolute best experience with Dave Saitzyk! He consistently went above and beyond and ensured we received a 5 star experience!

Went here for a car for my dad and met with Andrey. It was one of the swiftest, most accommodating and most professional dealership Ive ever been to

Matthew was extremely professional and made the entire process, easy as possible. I would highly recommend him to anyone who truly cares about there vehicle and getting the job done correctly. Going forward, he is my number one, trusted service advisor.

I recently, as in one week ago, purchased the car of my dreams, a certified pre-owned Mercedes-Benz GLA 250 from Mercedes-Benz Manhattan. This purchase was a big expense for me and I am pleased with the customer service provided by Mercedes-Benz Manhattan. I was very fortunate to have an excellent sales person, John Ademaj. John provided me with outstanding service, he was patient and responsive with every call, email and text message. I would highly recommend anyone to Mercedes-Benz Manhattan . Thanks John.

I met James Park at this dealer, he is very professional and patient, he showed me all the details and options. Because my order is very special, it took a long time to complete the order, James kept me posted for all the updates. It’s worth to wait a period to receive your dream car. I will definitely buy another new MB from JAMES PARK at MB Manhattan.

Harold was a pleasure to work. He was a very patient, efficient and effective on get me the car that I want for me and my boyfriend. I will definitely recommend people to do business with Harold at Mercedes Benz of Manhattan. This dealership was one of the best dealerships I ever been too. Seriously.

Great Experience, excellent Customer service, Judy piperno is a wonderful Sales person with great communication skills, it was a pleasure purchasing a Mercedes from Mercedes Benz Manhattan

Steve Ackerman at Mercedes was very professional and made the car buying experience easy from start to finish. We were very happy with our new car and for choosing Mercedes-Benz Manhattan.

My salesperson @ Mercedes of Manhattan,Gregory Gazzola, and Sebastian the sales associate, were kind, knowledgeable, professional, and very patient . They both tried and were effective in helping me choose the most beneficial financing for my new car and introduced me to all of the new technologies that my Mercedes had to offer. Since I am technologically impaired, they were terrific! I got it! Thank you Greg! Sebastian too!

Taran was such an amazing sales rep, he answered all my questions and made sure all my issues were resolved. He went above and beyond to make sure my service experience was impeccable. He left no stone unturned. He is probably the best in his field… actually he is THE BEST!! THANK YOU DO MUCH

So here’s the full story - my wife and I were in Miami for a couple days, we knew we wanted a new Mercedes and we knew Manhattan Mercedes would get us the best deal. On the way home we had an Uber driver take us to Manhattan Mercedes and by 7 o’clock we drove out with an amazing GLC 300. It was easiest and most pleasant experience we have had in a dealership. No up selling. To the point and comfortable. Heather made it easy and relaxing.

Absolutely one of the best if not the best location for both Sales and Service. I have visited other locations before and my first 2 Mercedes purchases were from another location. I have consulted with other locations throughout the years and though they are good, Mercedes Benz of Manhattan is simply the best in offers, options, client experience and overall the professionals’ helpfulness and knowledge in my opinion are unmatched. I have now purchased 5 vehicles from the Manhattan location and will never shop elsewhere. I have referred colleagues and friends. For me it’s Mercedes Benz of Manhattan, “The Best or Nothing”.

Buying my new vehicle at Mercedes-Benz Manhattan was so easy and pleasant. My salesman John made the whole process smooth and was always quick to respond to all of my questions. I will definitely buy from him and this dealership again.

My experience at Mercedes-Benz Manhattan was tremendous! Me and my Girlfriend was help by Lidia and she was great . She helped us with everything we needed. We definitely left as satisfied customers.

Matthew in the collision department at Mercedes Benz was so helpful from the get go. Met us in the service area, and took care of everything. ( after my fender bender) I have my beautiful Benz back to me in perfect condition. I couldn’t be happier!

I have yet to have a better experience working with a service facility. The entire process was seamless and well done. Big salute to Marco for being so easy to work with and expertly guiding me through the process.

David went above and beyond. Wheeling around his broken foot on a scooter didn’t prevent him from skipping a single beat. David was “running” back and forth, going up and down to make sure things got done. Highly recommend working with him especially if you except a high level of professionalism. Looking forward to next one.

BY FAR, the best experience I have had purchasing a car. I went in after scheduling an appointment to check out a 2021 AMG C43. I test drove the car and I fell in love with it right away. I decided to purchase the car and Mike made the process super simple. I was out with the car within 2-3 hours after arriving to dealership the SAME DAY! I would say DO NOT GO TO ANY DEALERSHIP and go directly to the SOURCE!-ALSO BY FAR THE BEST SERVICE DEPARTMENT AS WELL!! I was helped by MARCOS regarding a flat tire issue and he is good at his job! He got me out of there as soon as he could! I appreciate the Mercedes of Manhattan team!

Matthew Bechard is the best service advisor! I brought my car in for service and was well taken care of! Fast service, great communication and transparency about what was going on. Overall excellent customer service. I highly recommend bringing your car here!!

Last week I bought my vehicle in for service at the Mercedes Benz on 11 ave in Manhattan, at first I was hesitant going to a dealership not knowing what was going to happen. I received a phone call from a gentleman name Tarzan Guinness, he explained every detail u needed to know about my vehicle every question I had he took his time to explain and let me know that everything was going to get fixed and done in a timely manner, I do not feel any type of pressure when it came down to getting my vehicle fixed. When I needed some help with my extended warranty Mr. Guinness went above and beyond to get me the services I needed. Mr. Guinness was professional, knowledge and genuine when it came down to get at me the help I need it for my car. If I ever need any assistance with my vehicle or anyone I know who owns a Mercedes Benz I will always recommend Manhattan location on 11 ave.

I’m 58 years old and best car buying experience so far. Very professional, very kind and very helpful service.Thank you so much Gregory.

The sales person, Mike Giordano, was super to work with. He was not pushy, and was knowledgeable and very accommodating. We felt very confident that the certified used car we were considering was top quality. All interactions with him and his manager were friendly, smooth and professional.

I just got My GLS450 from here, I definitely very satisfied with the services that I get from Anastasia Zbarskaya and Susanna, they are very good patients to teaching me all the functions step by step for my car, they even call me for the next day and helping me to go through whatever I don’t understand.Thank you Anastasia Zbarskaya and Susanna so so much, for my rating I will give them 10🌟

Amazing service! Love my car! Everything was delivered as promised! Thank you!

Not the best experience especially from Lidia the salesperson I dealt with. So many issues and she never answered her phone, cell or business phone. Never text me or e mailed me back. Horrible. So many issues until I spoke to a female in charge. I dont remember her name but she was the only one that was helpful.

Had a blown tire in the Bronx, called MBUSA for roadside assistance on a Sunday, they were able to locate a tow company to store the car overnight and deliver to the Manhattan service center on Monday when the shop is open. Diane from the service department provided updates and follow ups throughout the day, and was able to expedite my tire replacement and get my car back that day. They gave the car a clean and vacuum. Great service, definitely recommend buying cars and get your cars serviced at Manhattan Benz on 11th Avenue

Mercedes Benz Manhattan is a fabulous location. I was initially disappointed when I did not have Patrick Pires as my Service Advisor. I learned that he has been promoted. Im not surprised because he was outstanding in addressing the needs of the client. However, I was not disappointed. Diane Dingler, Service Advisor took care of me from beginning to end. She made sure all of my needs regarding my vehicle were addressed and arranged for a Lyft to take me to my appointment. When I returned, I enjoyed seeing and briefly chatting with my Sales Representative, Cherlyn Miller who also gives outstanding service. This is a great location to purchase and service your Mercedes-Benz.

Mercedes-Benz Manhattan has the best customer service in the auto industry.

Taran Guinness should have been a Pediatrician. He diagnoses and treats your Mercedes-Benz--your baby--like its his own ailing child. When an ordinary mechanic threw his hands up and told me I needed a new engine, Taran took charge, got his team at Mercedes of Manhattan to re-charge my existing (perfectly good) engine with new components, and didnt charge me anywhere near what the (lazy) ripoff artist wanted. Hashtag: #ServiceAdvisorForLIFE!

Wanted to grab a bottle of washer fluid on my way to work. Politely asked the parts department to fetch one for me and was told to wait. Who would have thunk buying a bottle of water would take more than a half hour. Extremely inefficient.

Excellent service I only trust going to Franco I give him 10 Stars

Dealership never returns phone calls. Delivered 2021 G550 with screw in tire. Contacted Mercedes-Benz Manhattan dealership, Jonathan Herbert & Stephen Ackerman, and had zero response. However, they called me many many times about giving 10s on their review because even a 9 would be a problem with MB-USA. Amusing that the reply to this review says to call again!

Mathew of Mercedes Benz is very profession, courteous and helpful while I was there for my employers vehicle. If you have the means to own a Mercedes. This place is the place to go.

Dave Saitzyk was my sales consultant and he provided excellent service. He kept me apprised at each stage of the transaction. He even provided thank you gifts. I will absolutely do business with Dave again.

Mercedes-Benz Manhattan was amazing. I did most of the leg work remotely over phone which included text and phone calls. The response time was impeccable. It reduced soooo much time compared to my previous experience of being in a dealership for hours. I went in, and I was out in under an hour. Top notch quality and professionalism. I couldnt have had a better experience. Highly recommend this location. 5 out of 5 stars for sure!!

Hello Everyone, I have taken a Sprinter to have it service, at the Mercedes-Benz Manhattan location.Giulia in the Service dept. had managed my Service Ticket from inception to the release of the Van.Giulia from the very moment I walked into the showroom, She Welcome me with a warm & inviting Smile.(.Like a Big Bowl of Sunshine). She is Super Knowledgeable, Courteous, Professional and Such Pleasant Spirit to be around. The World would be such a better place if had more kinder Spirits like Giulia. If your vehicle needs a little extra TLC, she is the One you want on your side to manage your service ticket.Thank You and God Bless

Elaine Velez is extremely professional, and pleasant to deal with. She took the time to explain all of my options and help narrow down and identify the car I’m looking for. I was very impressed and pleased with my experience at this Mercedes dealership. Their staff, such as a Elaine have seriously raised the bar. I will be referring my friends and family to her, as well!

I love the customer service I receive when I go into the Mercedes Benz of Manhattan. My customer service agent is always available and handles all of my issues with ease and understanding. It is very appreciated. I am happy to be a part of the Mercedes Benz family.

Harald is a great sales person very professional and welcoming. We had an amazing experience because of him and definitely enjoyed our experience in Manhattan location. Ask for HaraldThank you Harald

Best Mercedes sellers in New York : I highly recommend Judy Piperno, Patrick Hunter and Finance manager Georgi Natalichvili great human beings, they treat you like family. Just go and visit the place: you will mot be dissapointed!!!

Steve Ackerman has been a phenomenal asset for me for several years now. He’s great to work with. We always have a great experience buying a car with Steve. We really appreciate his efforts on our behalf.

Great dealership, excellent service and most of all our sales representative, Harald, was super professional, patient, and very accommodating as to the vehicle we wanted within our price range. Best Mercedes Benz dealership around! Looking forward to continuing our business with them. Kudos to Harald and the staff!

Taran G. and his team were very responsive to service needs. The repairs were completed on time and was consistently notified of progress.

The staff at Mercedes Benz Manhattan is remarkably well-trained. It goes well beyond basic courtesy (which is always and honestly given), but extends to the ability of the staff to answer questions, provide information, move jobs along, and always make sure that things are going as planned and promised. It makes for a worry-free and pressure-free experience that is really welcome.

Ive leased multiple cars from Greg and the entire experience has been exceptional from start to finish. Greg has been very accommodating, making sure that I felt comfortable throughout the entire process and made sure to exceed my expectations. I would recommend working with Greg to anyone whos interested in leasing or financing a new Mercedes. I will be sure to continue working with Greg in many years to come. Thank you!

Harald has been an amazing relationship manager who helped us find the right car twice (3 years ago and just now). Harald knew what we were looking for and once we had selected the car, Harald made the buying process go very smoothly (we did it on a Saturday within 30 minutes).

My Second car purchased at Mercedes Manhattan and both times I was treated with excellent service. Kinda surprise for me to say this but I will give them there due and show my appreciation!! The Salesperson Steve A.Found multiple ways to get me the car I wanted.They made feel as part of the family and happy!so I say Thank you 🙏 and see you for the next one.. PS 5 stars all the way..

Steve Ackerman goes above and beyond to make you happy to be part of the Mercedes family. If you are looking for someone with honesty and integrity to help you find a car, look no further than Steve.

I cant say enough great things about this business. They are professional, helpful, polite and warm. They are also accommodating, which is especially comforting during a pandemic. Im happy every time I come here and every time I leave. Keep up the outstanding customer service Marco Correa, Cesar, Jaime and so many others from Sales to Security to Service - you are appreciated!

Taran Guinness is the best. I have been working with him for some time now servicing our fleet. He is always attentive to our needs and goes far and beyond his duties to accommodate us.

Do not go here for repairs. I took my car here because I had an issue with the airbag light staying on. They fixed it and a few days later the light came back on so I took my car back to them. They tried to tell me that this time its a different issue causing the light to come on and wanted to charge me again. They initially said this issue happened because I had driven my car over 10,000 miles since I picked it up from them less than a month ago which I knew wasnt true. I told them that it wasnt possible for me to have driven that much because I went out of town for two weeks after picking up my car and had it parked in a lot. The only key to it was with me. Then their excuse changed to something else. They then said the first repair was for the drivers side airbag sensor, but this new issue is being caused by the passenger side one. So I showed them the receipt from the first repair I had done which clearly stated that both driver side and passenger side airbags sensors were replaced. Their excuse changed again. Now their excuse was its a wiring problem and they needed to take off the front bumper to investigate. WTH! I dont have time or money to spend while they go thru the process of elimination. I told them just to give me my car back and I would take it somewhere else. Once I did get my car back the first thing I did was check the odometer and see what the mileage was. And this goes to show how untrained and unprofessional this place is. The mechanic that looked at my car put down the trip miles and not the actual miles on my car. Trip miles are significantly less than actual miles but this particular mechanic decide to ignore the decimal point in the trip mileage number which made it seem like alot more. I included pictures of my receipts from both visits which shows the difference in mileage and also the dates I brought my car to them. I included a picture of my odometer as well which I took once I got my car back from them. A total sham. I expected a higher level of professionalism from Mercedes which is why I chose to go there for repair work instead of a regular mechanic. But after this experience I wont even go to this dealership to use the restroom. Peace and Love everyone and stay safeUpdate:This dealership replied to my review and said they would be following up with me in regards to this issue. Two weeks later and I still havent heard from them. So unprofessional. Smdh.

Diane was an absolute pleasure to meet. Very personable, and friendly, like myself. She made eye contact, shared a little bit about herself. She was familiar with the dealership I usually go to, and didn’t make me feel like I should come to 11th Ave instead. She’s communicative, which is important when your vehicle is in their hands.

Shoutout to Ion at Mercedes Benz for the top-notch service!

Excellent service From Jason Park.. Friendly, High energy.. bought my car Got the payment I was looking for.

I called the mercedes service department and spoke to Rami. He was very professional and understanding, was able to make the changes requested. Thank you.

Had a very pleasant experience leasing with Gregory. He was extremely helpful and made us feel very confident in signing our first lease with them. He was very informative, transparent, and provided an excellent service overall. Very pleased with my experience and decision to lease here at Mercedes-Benz Manhattan.

John helped me to have a very smooth transaction for my CPO car. Everything was very transparent and straight forward - negotiated on a single car and got my car next day. Thank you John Jahja 😊

I can’t say enough good things about MB Manhattan. There sales, service, selection of cars are all terrific. But the most important factor I find is the personal touch so to speak. By that I mean Elaine Velez their sales associate. She’s a pleasure: smart, professional and extremely helpful in the selection process.The second time around I could have gone to any MB dealership but i came back to Manhattan for Elaine Velez.

We had a great experience working with John. Very professional and helpful. Will go back in the future!