Absolutely horrendous service. No wonder they went bankrupt and are now owned by the Italian government. Hopefully they can make changes.I have been on the phone for 2 hours on 2 separate occasions and no one has answered the phone.I have sent numerous emails asking to book my flights using the voucher, no response. In the end, I have sent an email requesting a refund. Fingers crossed.

It’s a low lost airline but it was fine. The overall experience was great when I travelled to Rome and Florence. The staff here are pretty friendly too. Wish the flight had more snacks and drinks option. The alcohol was very limited and that was not enjoyable on board when you already pay enough for a ticket. Overall, didn’t spend too much on the flight. I’d fly another airline if possible.

Don’t even try to call them will never get a response

Currently on call with Edith re: refund from purchase for flight booked 12/2019.I informed her of multiple correspondence since my flight was cancelled including the US DOTs guidance on airfare refunds since COVID.She said shed look into it and itd only take, a few seconds. That was 19 minutes ago; Ive been on hold since. So, I decided to write this review.During this pandemic some companies have been quick and courteous to issue refunds especially considering people need the money now more than ever. Alitalia is not 1 of those companies. We will not ever book with them again.At the conclusion of this review Edith was back on. Refund is being processed. Keep in mind this is after numerous emails I sent them from Jun, May, and April with no response from them. About time.

Customer service is like speaking with a pond shop. Tacky and inconsiderate. I tried to purchase my lauggage. There was a system error and I was asked to try again later. So I try again and it still did not confirm the purchase. It ask me to try again later. So I left it to buy my lauggage in person. They charged for both lauggage purchases without confirming the purchase or sending an email. I contact them and they already sounded rude. Acted like rats. The first time I requested before the day of flight. The guy asked me to fill out a request and to put a previous date and date of flight. Request was not going through in the website so I call again a few weeks later thinking eventually they will return the money. The second time I called, the guy said there was no note of my call. I told him my call is recorded. He said that it doesnt matter because I do not qualify for it because I am late for a refund then asked me to email customer relations. I stopped there and just called my credit card company. SO IF YOU HEAR ANYONE TELL YOU NOT TO LISTEN TO THE NEGATIVE REVIEWS. PLEASE DO CONSIDER THEM. THIS IS SERIOUS. We all plan our flights in advance because of budget purposes. So for you to be taken advantage of is not a good economic plan. If you think I a lie. At least call them asking for a refund. Test it out. Youll see how rude and sneaky (rats) they are.

I absolutely agree, Alitalia the most horrible company in the universe. Our flight AZ608 on January 4 from Rome to New York, was landed in Boston due to weather condition. We are experience unprofessional and disgusting service of the Alitalia personnel in Boston Logan Int airport. They provide us with wrong information and decline to provide at least more information on how to act in this situation: bus, communication, hotels etc...When we get back to New York, we make multiple attempts to get respond from Customer Care from Alitalia to obtain confirmation from Alitalia on this changes due to weather condition. We sent emails, we sent multiple messages on PM to Alitalia. Face Book personnel just promise to help. No results at all. No confirmation no respond from Customer Care. Im not asking for refunds. Im asking for confirmation on the event to send a claim to insurance company. HELLO ALITALIA wake up. You are the most worse company. Guys DO NOT FLY ALITALIA !!!!!!!!!!!!!!!! From today I will repeat this on all Social Media sites.

DO NOT USE THIS COMPANY

Terrible!

Im sorry to have to speak ill of the flag company but alas an experience to forget! JFK-Malpensa. Starting from the embarkation in strong delay, unacceptable that airitaly has practically finished embarking and Alitalia is still trying to start the terminals ..... once on board reception ok and I must say that the only positive note for us was the hostess who followed us during the flight. However old and not very spacious seats, ancient screen that does not even respond to orders when you touch it. Always inherent in the entertinment service, they made it available about 30 after take-off, so after more than an hour we were on board the aircraft! The lists of films and services offered are really scarce. The excellent meal but clearly not of the company but of the airport. At some point we are asked if we want to join the club a thousand miles and we who had 10 flights to insert obviously said yes! We complete the form and return it to the hostess. Well after more than a month my registration has not arrived ..... it goes without saying that it has never been done because I also checked on the site! I say this reluctantly but if you dont change I hope in the future not to have to travel with you again on intercontinental flights!

Two flights in 24 hours and two huge delays. The food is average.