Custom service here is awful!!! I had a gel manicure on Friday by Monday, 3 nails were chipped. On Tuesday I returned to have them repaired only to be told it was my fault. Ill repair them but how do I know its is not your fault? I replied, one (1) nail maybe but three (3)? What needs to happen? The gentleman huffed and mumbled under his breath, repaired my nails and told me this will be the last time. I agreed! I will NOT be back!!!!

I personally like the people in the salon, but recently a service I had done( dip nails) were just not worth the money and energy I had to spend to get them done. I was in town and they are the only salon I use when I’m home, but the nails just looked awful from day one I left town to the following week. I was told I waited to let them know and the owner gladly said I can come back, but the person who initially did them called me shortly after to say Na you need to pay $25 to have them fixed. I was insulted knowing that I paid $89 for hands and feet and my hands looked awful from the get( y’all I even went back on my time home to get them fixed) I’ll post day after pic and week after. Y’all I was shook at how bad my nails look and I was told what am I doing..ladies a top coat should not peel 1-2 days after and dip should last more than one week. I’ll post my receipt and pics of service. Have a blessed day.

I had a pedicure! The young man did a fantastic job!

I’ve been to this place back in July to get a full set and it took forever and it was only 2 other customers but that experience does not take the cake to this one! I went in there today and they said a 20 minute wait. 30 minutes later, I was looking up wondering what in the world. I guess he saw the look on my face and started reassuring me that the lady was doing something still. I was on the phone with my mother and she said you’re still there and I said yes, i’ve been here for over 30 minutes already and the male worker feels the need to say “well you could’ve walked out a long time ago” so I walked out and took my money elsewhere! This place is just as disgusting as their attitude. I DO NOT recommend.

After my long-time technician closed her salon, I have been searching for a new place for over a year. I have tried 4 other shops and not been satisfied with customer service, performance, cleanliness, or some other aspect of my experiences. Then I tried Mystic. Even on a busy Saturday, the staff was friendly and thorough. The atmosphere was relaxing, even though it was pretty packed. My technician did a great job on my deluxe pedicure. I advise you to splurge on the upgraded polish because it lasts longer and is super smooth and shiny. The massage chairs are HEAVEN! The shop was pristine, and the pedicure chairs have single-use plastic liners that are changed after every customer. I think I found my new salon!!

I love it there! The people are so friendly and polite. They do a beautiful job with a fair price. Its nice and peaceful inside too unlike most places. I would highly recommend!!

Would NOT recommend!!! I went in for an eyebrow wax and walked out with half of my eyebrow missing. Honestly, if I wanted my eyebrows botched I would have stayed home and allowed my 3 year old to do it for FREE. I can’t even look in the mirror/take pictures without becoming angry. I would rather hide inside my home than to walk around with a missing eyebrow. & my nails..... If I point “north” my nail will direct you “east”. This is truly not an exaggeration! It’s embarrassing and especially disappointing knowing I paid for this. & one last thing! This place is too small for them not to greet you when you walk in. I even said “good morning” and no one responded...that should have been my warning to leave.

They did a beautiful job on my nails& toes. Lilly was so good.

This place is the best! They are very clean & friendly! They get you in & worked on quickly but they also do an amazing job!! They did my daughters nails for homecoming & they look great! Will never go anywhere else!!

Ajai is the best, be sure to book her for all your waxing needs. She does great pedicures too.

Their rude and dont greet you.. They lack good customer service and I have been there several times, but today was my LAST time.Try European Nails, their always pleasant and extremely friendly. You are happily greeted upon your arrival as you should be.

I am usually happy with my experience, when I have Froggy. Signed in before 6:30 and they were not that busy, maybe 4 customers. Then about 10 minutes later, Im told that they cant take me because they close at 7, even though the door and website say 7:30 and that is what I have always none to be true. So I went to Euro Nails who DOES close at 7, they were packed, like 12 people, but they gladly took me at 6:40. They obviously value a customer and a dollar.

This is definitely one of my favorite places to go! I always get the solar french manicure and it always looks flawless. Its a very relaxing atmosphere, the workers are friendly and professional and they make sure they take their time with each customer and never rush your visit. I would recommend this place to anyone. Ask for Froggy when you go!

I have been to this salon many times. I used to see Haley, she was great but sadly moved. I have gone a couple times since then and did not have good experiences. Today I went and was the only person waiting when I arrived. They asked what I wanted done and I took a seat. Two more ladies walked in and after about 40 minutes they were seated first by the owner. The other tech told the owner I was there first so she sat me for a gel manicure. The owner did the manicure and the whole thing was rushed and sloppy. She was very rough and made my cuticles bleed. The polish looks decent but she did not shape the nail. And to top it all off, she only massaged one hand and quickly led me to pay. I am sure there are some good techs there, but I will not be going back. I have tried multiple times and have been disappointed every time.

I see reviews saying theyre messy and stuff but all i look for when i’m getting my nails done all i look for is that 1, when they shape them they’re even, and 2, they stay for at least two weeks. and from my experience at mystics they definitely meet these expectations. now, of course, other factors you look for are things like a good atmosphere and nice workers, and i’ve found this as well. mystic’s workers are cooperative and although their space is small, it’s very cozy. all in all, mystics does their best for their customers and that definitely shows in their work.

Terrible customer experience!!!!!!! I WOULD NOT RECOMMEND THIS NAIL SALON; CUSTOMERS ARE NOT TREATED FAIRLY OR AS EQUALS.During my first visit, I elected to get the herbal pedicure; and it was fabulous. The nail Tech had a problem with the shellac Polish and was nice enough to redo 2 of my nails. I was greatly appreciative, therefore, expressing my gratitude verbally and monetarily. However, upon returning home that night, the Polish peeled off again as it had done earlier in the salon. After informing a tech at the salon of this problem and of my HOUR DRIVE to the salon, I returned to have the Polish fixed and to get a manicure 4 days later .Upon arriving at the salon for the 2nd time, I decided to leave an hour later when the customer who arrived at least 10 minutes after me received service first. I informed the nail Tech of my previous problem with the Polish peeling, the hour drive to have it fixed, and the customer who arrived after me but received service first. I expressed my displeasure with the service received and only got an apology before leaving the salon. This was totally unacceptable behavior for people serving the public.

Its a great place. Very clean and Froggy does the best herbal spa pedicures with hot stones. Its the only place I will go.

Owner did NOT want to refund my sister and I after her employee waxed our eyebrows off . The employee carried herself in a rude manner and was VERY UNPROFESSIONAL. We asked for our eyebrows be as THICK as possible and now we have little to none. They’re uneven and ugly. All because she said she could do eyebrows and couldn’t. The employee specializes in NAILS and our eyebrows made that very obvious. Her name’s RaSheeda* however you spell it. And On Top Of This All, she has everyone apologizing on her behalf instead of telling her she was wrong.

Oh my goodness, what a fabulous place to get your nails and toes done, Foggy is so nice, professional and an excellent technician. Have been going there for a year now. Couldnt imagine going anywhere else.

I will never take my children here again! I took them there to get their eyebrows waxed and the girl that waxed them did a HORRIBLE JOB!!!!!! I go back inside to request a refund and end up arguing with the girl while the owners of this place sitting right there. VERY UNPROFESSIONAL VERY POOR QUALITY OF SERVICE, Spend your money where you like BUT I WOULD NOT RECOMMEND THIS PLACE TO ANYONE FOR ANY REASON!! And the one star was only so I could Post, in my opinion they Don’t deserve that one star

If you are ever in the Madison area, you will want to stop by! Great service, clean and friendly. Highly recommend! Ask for Froggy!

Just moved to the area and came here for the first time. Had a great experience! Very clean, that’s the first thing i look for in a nail salon

Nice atmosphere and once I was seated it took no time at all before I was finished!

They provide great CUSTOMER SERVICE and they do AWESOME work (without rushing).

Would not recommend. Went there to get my nails dipped and they were coming off within a week. Then went back and got them redone and they came off within a few days.

Only nail shop I will ever go to Friendly fast and reasonably priced

Loved Froggy. Sadly he didMy sister and was going to do me but this little oriental lady decided she was going to do me ☹️We were in a rush for time and she kept stopping and going to tend to other people and was not very friendly. My sisters bill was 77.00 mine was 83. Dont understand difference inPrice. We had same thing done. Plus she hurt me when used electric file. Love me some Froggy. 🐸

Came in and wanted nails done and guy told me i had to wait 30 min because 2 people was coming back. They wasnt even busy and im a customer wanting service. I want be back because they put people who not even in salon ahead of you!!! Bad customer service and i see why they slow.

Service was great and facility is very clean! Very accommodating to your wants and needs

Mystic Nails is the only nail salon I will go to. They are extremely clean and always do a great job.

Froggy is the man! I was passing through and stopped in for a pedicure and fill. Froggy was so friendly and professional. I wish he was in Louisiana. He would definitely be my go to nail salon and person. Thanks Froggy. Ill stop in when I pass through again. 😉😉

Always professional and personable. Request Froggie - you will not be disappointed.

Great experience! Super nice people! Will definitely be back!!

Have been using Mystic Nails for about 4 months now! Love me some Froggy! He does a fantatic job! His wife is now working there and I from what I can tell, she is just as good! Josie has also done a mani/pedi on me and I would highly recommend her too! Great place!

Messiest pedicure Ive ever had. Polish all around edges of all toenails and end of big toe had no polish at all. I went next door to Ulta and bought an OPI polish remover pen to clean up a $32 pedicure. Waited over 30 minutes and then pedi was rushed. VERY little exfoliation of rough areas. Supposed to be open til 7:30 but locked doors at 5:30. Gave a star for luxurious atmosphere, but would not return. Much better service in my small hometown.

Try the Coffee Herbal!!!! My toes look and feel great :)

Got nails done by lady owner 5/12 I ask for medium length she cut them too short. Secondly, on 5/17 two nails broke and two more on 5/20 not even two weeks. Never had this happen! Not happy at all!!

OMG! Best service ever! So Im new in town and asked, a lovely blonde girl that worked at Mellow Mushroom on Lakeland, who did her nails. She said she went to Mystic Nails in Madison. After a horrible experience at Bella Nails in Madison, I was desperate. I was wonderfully surprised at the amazing customer service and excellent skill of the nail technicians! Froggy. did my nails and he was such a sweetheart! He took his time and didnt rush when they started to get busy or when an appt walked in. I have never received such amazing service from a nail salon. My nails look great! I highly recommend coming here and I will definitely be setting a permanent appt with Froggy!

Love this place!! Highly recommend. Friendly, clean service! Ask for Froggy!!!

Many nail techs are unlicensed workers who are not licensed to perform any services. I did not see any license display at their stations or any walls. Manager who runs the salon is also an unlicensed manager/nail tech. Place needs to be shut down by Mississippi State Board of Cosmetology and City of Madison!

I had to wait for about an hour but the mani and pedi were quality.

Highly recommended! Ask for Froggie!

Nail tech was great but the charges are ridiculous

Wonderful herbal pedicures!

This guy who did my nails he was about 24 he was rude and was in a rush to go home and he got mad at me because I messed up my nail and my other friend toke 40 min to get her nails done

Great pedis